Passenger Reservation Information System

INDIAN RAILWAYS

What comes to your mind??

INDIAN RAILWAYS

• Second largest network in the world under single Management

• Largest Employer in India

• 12 million Passenger everyday – more than any rail system on

earth

• 500 million metric tons of freight annually

• Largest civilian government department in India

• 15 Zones, 6853 stations.

Background

• Increasing number of pasengers / customers

• Rising input cost upto 200%

• Unavailibility of easy, correct & timely access to information

• Ineffecient management of resources

• Revenue leakage

• Poor Customer Service/Satisfaction

Problem

• Reduce cost

• Reduce burden on staff

• Improve efficiency

• Provide better Customer Service

Objective

What are the solutions to address the problems faced by Indian railways??

INDIAN RAILWAYS

• Adoption of Customer-centric IT applications

– PRS

– UTS

– NTES

– FOIS

• Integration of all reservation counters

– CONCERT ( Country wide Network of Reservation and Ticketing counters)

Solution

• Passenger Reservation System (PRS)- www.indianrail.gov.in

– Web enabled

– Journey Planning/Fare/Availibility

– Reservation between any pair of station

– Automatic upgradation

– Uses centralized database

– 97% reservation made through PRS presently

Solution

• IRCTC – www.irctc.co.in

– To remove burden on employees at booking counters.

– Online ticket reservation system

– Payments can be made both on Debit/Credit Card

– Uses the Centralised database of Railways

Solution

• National Train Enquiry System (NTES) – www.trainenquiry.com

– Running position and arrival of train

– Information passed on to customers via IVRS and Web

Solution

• Freight Operating Information System (FOIS)

– Instant information of current status of goods in transit

– Helps in managing inventory

– Helps in assest utilization

Solution

• Unreserved Ticketing System (UTS)

– Introduced to address the issue of unreserved tickets

– System uses centralized database to manage ticketing so that unreserved ticket

can be bought from any terminal.

– Brought simplicity and flexibility into the process of procuring tickets even

for unreserved class

Solution

Roadmap for IT in Railways

Five year period Stage

Period 1:

2005-10

Automation

Period 2:

2010-15

Synergy

Period 3:

2015-20

Global Acceptance

Period 4:

2020-25

Integration

Levels of Railways

Level No:

Level Type of System Examples

1 Operational Transaction processing system PRS and FOIS

2 Knowledge Level

Office Automation System MS Office SuiteKnowledge Work System Computer Aided

Design(CAD)3 Managerial Management Information System MIS reports in

PRS and FOISDecision Support System

4 Strategic Executive Support System Long Range Decision Support Systems(LRDSS)

SYSTEMS

INTEGRATION

ENTERPRISE MANAGEMENT

Strategic Enterprise Management

Business Intelligence and

Data Warehousing

Managerial Accounting

Financial Accounting

Regulatory Reporting

CRM Market Research PRS Call CentreCustomer Data

BaseCustomer Service

OPERATIONS FOIS Crew SchedulingStation

ManagementPARCEL

MANAGEMENTTrain Planning

MAINTENANCEEngineering

PlanningRolling Stock Maintenance

Inventory Management

Infrastructure Maintenance

Asset Life Cycle Management

BUSINESS SUPPORT SYSTEMS

Human Resources Management

Procurement and Contract

Management

Cash Flow Management

Real Estate Management

Litigation Management

DATA PROCESSING

SYSTEMS

DATA CAPTURETERMINALS,FIXED,

HAND-HELDPDAS

MOBILE PHONES

DATA LOGGERS SCADA SYSTEMS

CONTROL OFFICE APPLICATIONS

INDIAN RAILWAY ENTERPRISE COMPUTING

APPLICATIONS

ENTERPRISE RESOURCE PLANNING INDIAN RAILWAY PORTAL

16

CONCERT NETWORK TOPOLOGYCONCERT NETWORK TOPOLOGY

Delhi PRS

Mumbai PRS

Chennai PRS

kolkata PRS

Secunderabad PRS

2 MBPS (x2) Leased Line

2 MBPS (x2) Leased Line6

2 MBPS Leased Line

2 MBPS (X 2) Leased Line

2 MBPS Leased Line

2 MBPS (x2) Leased Line

Delhi

SecBad

Calcutta

Mumbai

Chennai

What are the benefits to customers from the solutions discussed??

INDIAN RAILWAYS

Outcomes

• Benefits to customers

– Transperancy

– Universal Booking Counters

– Upgradation/ instant update of Status

– Reduced wait time

– Customer satisfaction

What are the benefits to Railways from the solutions discussed??

INDIAN RAILWAYS

• Benefits to Railways

– Increase in the sale of tickets – Increased revenue

– Increased efficiency

– Optimal utilisation of berths

– Analysis of traffic pattern for better overall planning

– Reduction in Revenue losses

– Saving on Manpower

– Eliminate possibilities of fraud

Outcomes

• Issue of reservation ticket from any station to any station. Passenger journey to multiple laps of reservation can be handled from a single window

• Reservation services can offered round the clock 24x7.• Change of train profile can be possible effectively and immediately.• Dynamic definition of the advance reservation period is possible.

• Provides online aggregation of EIS figure such as revenue ,berth utilisation etc. and presentation of the summarised data in the from the operational systems store.

• Provides automatic database recovery against all kinds of hardware and software failures.

• Complete audit for transactions and data access.

Summary - Benefits of using IT

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