INDIAN RAILWAYSCHANGING THE TIMES & CHANGING

WITH THE TIMES

Introduction Indian Railways is 150 years old It is largest railway system in world under one management It is the lifeline of our country It is the biggest civilian employer in the world No strike in last 30 years in spite of 17 lac workers It runs 12000 trains every day It carries 1.4 crore passengers & 16 lac tonnes of goods

everyday Indian Railways, the world’s second largest railway, carries 11 million passengers each day, on 8520 trains departing from

7000 stations.

History Of Indian Railway 1853 First train run (Boribunder to Thane) 1854 the first passenger train (Howrah to Hoogly) 1856 First south line was open. (Chennai) 1859 First north line( Allahabad to Kanpur) 1947 Post partition 21 railway systems - 10 owned by the GOI and balance by princely states. 1951 Southern, Central and Western Railways SR, CR&WR created 1952 Northern, Eastern and North Eastern Railways, NR,ER&NER created 1955 South Eastern Railways, SER created 1958 North East Frontier Railways, NFR created. 1966 South Central Railways, SCR created. 2002 East Central & North Western Railways created in October 2003 South Western , West Central, North Central, South Eastern Central & East Coast Railway, created in April 2003

Organization Change In IR

Past Approach

• Nothing can change

• We are rail roads

• Fear and anxiety

• Restructuring and Rightsizing

• Tariff focused

Present Approach

• Passion and Integrity to change

• We are in the business of transportation

• Hope and excitement

• Regeneration and competitiveness

• Unit cost focused

CHANGE

Data showing the turnaround of IR

Stimulus for change

Process ComplexitiesTechnological FactorsCompetitionCustomer Satisfaction

Second order changes Usage of IT in Railways

Metro Rail

Golden quadrilateral projects

Expansion of Railway Zones from nine to sixteen

First order Change• Doubling of Railway routes

• Railway road kms expansion

• Phasing out of steam engines.

• Replacing diesel engines with electric engines.

• Meter gauge to broad gauge conversion .

• Electrification of routes

• Third class accommodation abolished

• Introduction of AC-2 tier and AC-3 tier coaches

• Introduction of IRCTC

• Outsourcing of maintenance operations

• Decentralization

• Human Resource initiatives

• Product innovation

• Increasing the speed of trains

Usage of IT in Railways

A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT

E-GOVERNANCE OBJECTIVE Freight revenue enhancement Passenger revenue enhancement Improvements in Customer and public service Investment optimization

• Transforming Transport through Technology

• Jewels in the Crown

-Freight Operations Information system ( FOIS)

-Passenger Reservations System (PRS)

-Unreserved Ticketing System (UTS)

-Instant voice response system (IVRS)

-Rail Net

-E- Ticketing

E-governance measures in Passenger Business - PRS

Computerization of passenger Reservation has been a success story for Indian Railways.

In 1984-85, a Pilot Project was implemented at Delhi and later replicated at four other sites Secunderabad, Chennai, Kolkata & Mumbai. System set up at these regional centers took care of trains within their area of jurisdiction

Mumbai

Delhi

Calcutta

SecBad

Chennai

Freight Operations Information

System

FOIS

An on line real time system for management and control of freight

traffic

User driven design and

implementation

Foundations for a total

logistics system

Instant access to information regarding status of consignments

in transit, for just in time inventory

Assists in Asset Tracking, Asset Planning

Performance Monitoring , to optimise Asset

utilisation

Unreserved Ticketing System-UTS

Tickets can be issued upto 3 days in advance

Indian railways introduced UTS to improve customer satisfaction, revenue generation, accounting, and reporting capabilities and reduce fraudSystem is proposed to be extended progressively on all zonal railways

The work load involved in printing , accounting and issuing tickets to this mega segment has been a difficult task

Indian railways have received the prestigious computer world honour 2004 for UTS that has

improved customers’ travelling experience and provided operational efficiency

Resistance & overcoming Zonal change

Resistance to change

• New railway Zones creation opposed by six retired chairman of the Railway board

• Displeasure of “The Rakesh Mohan Committee” and “Controller and Auditor General “

• Various questions were raised about the plans and expenditure

Overcoming Resistance to change

• The Supreme court of India dismissed the petitions challenging the decision of the government

Conclusion “It is not the strongest of the species that survive,

nor the most intelligent, but is the one most responsive to change.”

“Revolutions don’t last, but Evolution does”

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