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PROGRAMME HNC/HND Electrical/Electronic EngineeringUNIT CODE / TITLE HNEE 028 Quality Assurance and Management H2ACADEMIC YEAR 2010/11LECTURER Kay Crewe VERIFIER Dr B. Morris

Type ofAssessment

(please )

IndividualAssignment

GroupAssignment

AssignmentNumber

1

Issue date: March 7, 2011Submission deadline: May 30, 2011

Assignment 1

Scenario

You have been employed as a trainee by a group of consultants specialising inproviding turn around and quality management solutions to a wide range of clients.You are working for a research team. As an initial test of your capabilities one of thesenior managers has instructed your team to select an engineering organisation ofyour choice. This can be an organisation you have researched or an organisationyou work for. You are required to undertake an initial research into your chosenorganisations quality management systems and present your findings in a report.

When undertaking your research you must answer all tasks:

Task 1 (LO1)Investigate Total Quality Management (TQM) by:

a) Identify and explain the principles of TQM relating these to your chosenorganisation

b) Identify and evaluate management structures that can lead to an effectivequality organisation

c) Analyse the application of TQM techniques within your chosenorganisation

Task 2 (LO2)Examine the key factors of Quality Assurance (QA) techniques by:

a) Identifying the key factors necessary for the implementation of a QAsystem within a given process

b) Interpreting a given internal and external quality audit for control purposesc) Describing and evaluating factors affecting costing

INTERNAL VERIFICATION

Assignment Brief Template

FORM D1

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Submit for Assessment

A report of 2000 2500 words. Word-processed and neatly presented

A bibliography of sources used in Harvard referencing format. Wikipedia mustnot be used as an academic reference.

1 page (A4) self-evaluation sheet critique of your own work given (self-

evaluation must be submitted by each team memberindividually)

ASSESSMENT CRITERIA FOR THIS ASSIGNMENTPass criteria assessed:P1 Investigate Total Quality Management (TQM)

a) identify and explain the principles of TQM in relation to a specific applicationb) identify and evaluate management structures that can lead to an effective

quality organisationc) analyse the application of TQM techniques in an organization

P2 Examine the key factors ofQuality Assurance (QA) techniquesa) identify the key factors necessary for the implementation of a QA system

within a given processb) interpret a given internal and external quality audit for control purposesc) describe and evaluate factors affecting costing

Merit criteria assessed (include Pass criteria+):M1 Identify and apply strategies to find appropriate solutions

a effective research skills have been demonstratedb. an effective approach has been applied to planning of the project

M2 Select/design and apply appropriate methods/techniques e.g.a relevant theories/techniques/strategies have been appliedb. a range of sources of information has been used (minimum of 5)c. a plan has been designed correctly and effectively

M3 Present and communicate appropriate findings e.g.a the appropriate report structure has been usedb. strategy has been locally and coherently developedc. work has been professionally presentedd. a bibliography in a Harvard referencing format has been appended

Distinction criteria assessed (include Merit criteria+):D1: Use critical reflection to evaluate own work and justify valid conclusions e.g.

a well reasoned conclusions have been arrived at through synthesis of ideasb conclusions have been justifiedc research findings have been correctly summarised and conclusions added

D2: Take responsibility for managing and organising activities e.g.a work has been submitted on timeb autonomy and independence have been demonstrated

D3: Demonstrate convergent/lateral/creative thinking e.g.a problems have been solvedb Individually students must reflect on their own workc. Attention to detail and business-creative edge have been demonstrated.

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How to submit your assignment

WARNING:By submitting this work in your own name you are implicitly stating that the work is

your own and where you have used other sources you have acknowledged those sources

in your work.

Please note, you must submit your assignment by the deadline given (by the latest 6 pm) to the

Distance Learning Coordinator. You will receive a receipt indicating that you have submitted yourassignment.

Late assignments (submitted within 7 days from the submission deadline) will be marked but will be

eligible for a maximum grade of a Merit only).

Students are reminded to keep a copy of their work as these assignments will not be returned to them.

Where to submit your assignment:

e-mail: submissions@lcuck.ac.uk

Post:

Distance Learning Coordinator

The London College UCK

Victoria GardensLondon W11 3PE

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