gestiones y educaciones

www.extension.ualberta.ca

2012 2013C E l E b r at i n g 10 0 YE a r s o f t o u C h i n g l i v E s

Management Programs

Greetings from Dr. Katy Campbell, Dean

I am very excited to join with the staff and friends of Extension

to celebrate a century of engaging with communities in Alberta

and beyond!

From the days of the rural Department of Extension “bookmobile” and

Magic Lantern shows to the establishment of CKUA, the Arctic University,

painting classes in Banff, and our first graduate program in communications

and technology, Extension has been a consistent incubator and innovator, always

staying true to our original mandate, “to bring the University to the people.”

Today, in the year of our 100th birthday, the Faculty of Extension offers over 600 courses, in 23 programs, to learners

from every sector – public, private, and non-profit - from residential interior design and occupational health and safety

to information access and privacy, community-based research and evaluation, languages, fine arts, natural resources

management, and teaching and learning in higher education. Our graduates work in areas of policy, sustainability careers,

planning, municipal administration, educational institutions, public relations, and publishing, to name a few.

Always evolving, the Faculty of Extension continues to engage with communities both near and far, through learning,

citizenship, and discovery activities in the Community- University Partnership for the Study of Children, Youth and Families

CUP), the City Regions Studies Center (CRSC), the Centre for Public Involvement, and a wide range of community-based

research on such issues as palliative care, Aboriginal health education, public alerting, sustainability and the social economy,

public legal education, social advocacy, language and community, social media, program evaluation, early school success

in diverse communities, and social planning, among others. The Faculty of Extension holds a unique place in the lives of

Albertans, working for 100 years to widen access to post-secondary learning and increasing flexibility in providing those

learning opportunities through alternative scheduling, various learning formats, types of credentials, and use of technologies.

I feel incredibly lucky to be the current Dean of this amazing Faculty. We have a talented staff of researchers, teachers,

designers, evaluators, and administrators working with a large and diverse community of learners from all backgrounds

and with high expectations for a transformative learning experience. Along with the University of Alberta campus, our

partners include education providers, private industry, the public sector, professional associations and not-for-profit

organizations around the province, country, and world. Our plans for our next century include developing pathways into

higher learning for global learning communities, assisting communities to build capacity in sustainable ways. Please join

us in many celebratory events throughout 2012.

www.100yearsofextension.caFollow us on Twitter: @extensionis100

Welcome to the University of Alberta, Faculty of Extension ....................................................................... inside front cover

Table of Content ......................................................................................................................................................................1

User Guide ..............................................................................................................................................................................2

Program Listing

Business Analysis Professional Citation ..........................................................................................................................3

Citation in Entrepreneurship .............................................................................................................................................9

Human Resource Management Certificate....................................................................................................................12

Information Technology Management Certificate .........................................................................................................20

Management Development Certificate ..........................................................................................................................26

Management Development Certificate for Police Services ..........................................................................................34

Management Development Certificate for Professional Engineers and Geoscientists .............................................36

Professional Development Series...................................................................................................................................44

Purchasing Management ................................................................................................................................................48

Risk and Insurance Courses ...........................................................................................................................................54

Seminars ...........................................................................................................................................................................56

Supervisory Development Citation.................................................................................................................................72

Professional Designations ....................................................................................................................................................78

Professional Affiliations.........................................................................................................................................................78

General Information ..............................................................................................................................................................81

Forms ....................................................................................................................................................................................85

Maps .....................................................................................................................................................................................88

Table of contents

12012-2013 | For Further InFormatIon Visit our website at www.extension.ualberta.ca

Educator Henry Marshall Tory

and Premier Alexander Rutherford came

together to found the University of Alberta in 1908.

User Guide

COMMUNICATION SUCCESS FACTORS (14 HOURS)

Communication is a key skill–set that successful Business Analysts must possess. This module will address various modes of communication such as presentations, meetings, business documentation, and technical writing. It will investigate differing communication styles, interviewing, and facilitation skills as well as offering tips and techniques for effective technical writing. In addition, two other areas of facilitating processes will be discussed: risk and change management.

eXBa 5690 Fa1 Nov 19, 20 (MT) 9 am–4 pm

Fee: $675 no GST, materials included

Course name

Course Description

Course number registration eXBa – Subject Code

5690 – Catalog NumberFa/sp/wI – Refers to the term

the course is offered in1 – Section Number

M-Monday T-Tuesday W-Wednesday R-Thursday F-Friday S-Saturday D-Sunday

Date, Day and time of Class

Cost of Class

total Class time

Benefits Administration Leadership & Professional Practice Social Media & Internet Marketing

Information will be posted on our website once the courses are ready to be launched. Visit

www.extension.ualberta.ca/management for continual updates!

Watch for upcoming new

offerings that are currently being

developed. The Department of Extension was

established in 1912, with A.E. Ottewell as its first Director and with the

mandate to extend the university beyond its

classrooms and laboratories.

2 2012-2013 | For Further InFormatIon Visit our website at www.extension.ualberta.ca

Business AnalysisProfessional Citation

A growing profession that is highly in demand – Business Analysts work as a catalysts for new growth within their organizations. Using tasks and techniques to identify business needs and opportunities – and then making recommendations on the best solution – it is a position that can produce large organizational change and create incredible technological advancement. Aimed at individuals positioned between business and technology, this program will be extremely beneficial for Business Managers, Project Managers, and System Analysts.

The Business Analysis Professional Citation from the University of Alberta Faculty of Extension is significantly different from programs currently offered at other institutions. Whereas many other programs choose specific aspects of Business Analysis to teach, our program focuses on the entire lifecycle of a project – from initiation and diagnosis through to successful implementation of the solution.

Participants within this program will receive world–class instruction and will gain greater understanding of this position by studying the overview of the role, enterprise analysis and architecture, requirements gathering, requirement analysis, scope management techniques, communication skills, facilitation, process and workflow analysis, interface and data design, solution verification and validation, as well as testing and training leading into a full implementation of a project.

32012-2013 | For Further InFormatIon 780.492.3027 | [email protected] | www.extension.ualberta.ca/management

Business Analysis Professional Citation

CORE COURSES (COMPLETE ALL)

• IntroductiontoBusinessAnalysis• UnderstandingandGatheringRequirements• AnalyzingtheInformation,Processes,andWorkflow• CommunicationSuccessFactors• Solutions,Design,andTesting• Implementation:Deployment,Training,andClosure

It is strongly recommended that courses are completed in the order listed.

General Program information:

transfer Credit: Upon completion of the Business Analysis Professional Citation Program, you can receive credit in the Management Development Certificate Program or the Information Technology Management Certificate Program for two elective courses. Contact the Management Programs Office at 780.492.5066 for further information.

Corporate registration: Register three participants in the same course and send a fourth participant at no charge. (All registrations and supporting documents must be submitted to the Faculty at the same time.)

Graduation application Deadline: If you are intending to complete the Business Analysis Professional Citation in 2013, you must complete and return your graduation application form by February 1, 2013. The graduation application can be accessed online at www.extension.ualberta.ca.

attendance requirement: 100% attendance is required for all courses. This requirement must be met for students to be eligible to submit course assignments.

BENEFITS FOR YOU AND YOUR ORGANIZATION

• Gaintheknowledgeofstrategicplanningofanorganization through Enterprise Analysis

• Developtoolsandtechniquestoelicit,represent and validate stakeholder requirements

• Understandthelifecycleofaprojectandwhatabusinessanalyst should be focusing on during which phase

• Learnhowtomanagethescopeofaprojectthroughoutthe entire life–cycle

• Developeffectivecommunicationandfacilitationskills• Gainknowledgetobeaneffectivechangemanagerand

understand risk management • Developtechniquestovalidatethecorrectsolutionhas

been recommended and developed ensuring quality throughout the process

• Providesnetworkingopportunitiesinaninnovativepost–secondary program and provides professional development for business professionalsdevelopment for business professionals

4 2012-2013 | For Further InFormatIon 780.492.3027 | [email protected] | www.extension.ualberta.ca/management



INTRODUCTION TO BUSINESS ANALYSIS (21 HOURS)

Introduction to Business Analysis builds a broad foundation for the role and practice of business analysis. This module will explore the relationship between the business analyst and the organization at the enterprise level. It investigates ways and means of setting strategic direction for the organization and methods of evaluating, prioritizing, and selecting projects. The initial phase of project development is examined (Initiation) by presenting business case documentation, business model processes and project scoping.

*Please Note: In order to submit assignments, 100% attendance is required for this course.

eXBa 5687 Fa1 Sept 10, 11, 12 (MTW) 9 am–4 pmeXBa 5687 Fa2 Sept 14, 15 & Sep 28, 29 (2FS) 6 pm–9:30 pm (F) 9 am–4 pm (S)eXBa 5687 wI1 Jan 28, 29, 30 (MTW) 9 am–4 pmeXBa 5687 sp1* Apr 12, 13 & April 26, 27 (2FS) 6 pm–9:30 pm (F) 9 am–4 pm (S) Fee: $875 no GST, materials included

*Please Note: Registration for spring courses will open on October 15th, 2012.

Corporate registration:Register three participants in the same course and send a fourth participant at no charge. (All registrations and supporting documents must be submitted to the Faculty at the same time.)

UNDERSTANDING AND GATHERING REQUIREMENTS (14 HOURS)

A successful project development identifies the project’s needs and requirements as part of the analysis process. This module will focus on methods and techniques of gathering requirements including means of documenting and validating the requirements. Effective facilitation, interviewing, and validation will result in better defined projects and in turn increase the success of projects.


eXBa 5688 Fa1 Oct 1, 2 (MT) 9 am–4 pmeXBa 5688 Fa2 Oct 20, 21 (SD) 9 am–4 pmeXBa 5688 wI1 Feb 25, 26 (MT) 9 am–4 pmeXBa 5688 sp1* May 11, 12 (SD) 9 am–4 pmFee: $675 no GST, materials included



documents must be submitted to the Faculty at the same time.) The program curriculum is endorsed

by the International Institute of Business Analysis (IIBA). The IIBA is an international not–for–profit professional

association for business analysis professionals and their vision is to be the leading worldwide professional

association that develops and maintains standards for the

practice of business analysis and for the certification

of practitioners.



ANALYZING INFORMATION, PROCESSES AND WORKFLOW (21 HOURS)

Analyze and document business requirements utilizing a variety of analysis tools and modeling techniques that will enable the correct solution to be built. UML models, including use case diagrams, activity diagrams, state chart diagrams, and class diagrams will illustrate communication and move the requirements through the building phase. Diagramming methodologies are supplemented with usage scenarios, business rule definition, and data dictionaries to completely define the requirement of the project.


eXBa 5689 Fa1 Oct 22, 23, 24 (MTW) 9 am–4 pmeXBa 5689 Fa2 Nov 16, 17 & Nov 30, Dec 1 (2FS) 6 pm–9:30 pm (F) 9 am–4 pm (S) eXBa 5689 wI1 Jan 18, 19 & Feb 1, 2 (2FS) 6 pm–9:30 pm (F) 9 am–4 pm (S) eXBa 5689 wI2 Mar 18, 19, 20 (MTW) 9 am–4 pmFee: $875 no GST, materials included


COMMUNICATION SUCCESS FACTORS (14 HOURS)

Communication is a key skill–set that successful Business Analysts must possess. This module will address various modes of communication such as presentations, meetings, business documentation, and technical writing. It will investigate differing communication styles, interviewing, and facilitation skills as well as offering tips and techniques for effective technical writing. In addition, two other areas of facilitating processes will be discussed: risk and change management.


eXBa 5690 Fa1 Nov 19, 20 (MT) 9 am–4 pmeXBa 5690 wI1 Jan 26, 27 (SD) 9 am–4 pmeXBa 5690 sp1* Apr 15, 16 (MT) 9 am–4 pmFee: $675 no GST, materials included



The “Magic Lantern Show,” debuted its

service in 1914. It brought educational slide shows

and films to a wide variety of audiences in

rural communities.


SOLUTIONS, DESIGN AND TESTING (21 HOURS)

This course will investigate the components necessary for turning requirements into solutions. Effective user interface design will be discussed including the methodology of creating a data model of the solution. Testing methodology will be introduced and details of planning testing strategies, determining the types of test to be conducted, conducting test cases, and reporting the results of test scenarios are all topics contained in the module. In the final topic, you will explore how to conduct user acceptance testing and the means of gaining user acceptance of the product.


eXBa 5691 Fa1 Dec 10, 11, 12 (MTW) 9 am–4 pmeXBa 5691 wI1 Feb 15, 16 & Mar 1, 2 (2FS) 6 pm–9:30 pm (F) 9 am–4 pm (S) eXBa 5691 sp1* May 13, 14, 15 (MTW) 9 am–4 pmFee: $875 no GST, materials included



IMPLEMENTATION: DEPLOYMENT, TRAINING AND CLOSURE (14 HOURS)

This course will look at the factors critical to successfully deploying and implementing solutions. It will investigate ways of transitioning the system into a production environment including conducting pilot projects, how to address defects, and differing means of deploying the solution such as rolling wave and big bang. You will learn the processes needed to complete the close–out phase of the project and final activities to finalize the solution.


eXBa 5692 wI Jan 14, 15 (MT) 9 am–4 pmeXBa 5692 wI2 Mar 16, 17 (SD) 9 am–4 pmeXBa 5692 sp1* Jun 10, 11 (MT) 9 am–4 pmFee: $675 no GST, materials included



PROFESSIONAL DEVELOPMENT SERIES FOR BUSINESS ANALYSTS

Many professionals today are faced with the challenge of trying to bridge the gap between education and career training and future goals and opportunities. The Faculty of Extension’s new Professional Development Series for Business Analysts provides individuals with the tools necessary to build this bridge. The series consists of independent areas of specialization, allowing for participants to select the professional development most closely aligned with their future ambitions.

The series are short in length, saturated with content, and designed to meet the demand for quick accessibility to vital and relevant skills. Upon completion of one of the series, students will receive an official notice of completion.

Once the requirements are met, students can apply for their official ‘Notice of Completion’ documentation. Simply complete the Notice of Completion Request form found on our website at www.extension.ualberta.ca/ppscompletion.

BusIness anaLYsts manaGement FounDatIons serIes• TechnicalWriting:Procedures&Manuals• ProjectManagementEssentials• CommunicationStrategies• GuidingSuccessfulTeams

BusIness anaLYsts CommunICatIon serIes• CommunicationStrategies• Win–WinCollaboration• ConflictManagement• InfluencingDifficultPeople

GeneraL stuDIes semInars to Further enhanCe Your sKILLs anD KnowLeDGe • AssertiveCommunication• ManagingYourTime• MentalToughness:TrainingforSuccess• StrategicPlanning• SuccessfulPeopleManagement• TheArtofBusinessRelationships• WorkplacePresentationSkills

Please refer to page 44 for complete details or visit our website at www.extension.ualberta.ca



FALL TERM 2012 Subject/Cat#/Sec Course Title Day Dates Time Fee No GST

EXBA 5687 FA1 Introduction to Business Analysis MTW Sept 10, 11, 12 9 am–4 pm $875EXBA 5687 FA2 Introduction to Business Analysis 2FS Sept 14, 15 & 28, 29 6 pm–9:30 pm (F) 9 am–4 pm (S) $875 EXBA 5688 FA1 Understanding and Gahering Requirements MT Oct 1, 2 9 am–4 pm $675EXBA 5688 FA2 Understanding and Gathering Requirements SD Oct 20, 21 9 am–4 pm $675EXBA 5689 FA1 Analyzing Information, Processes and Workflow MTW Oct 22, 23, 24 9 am–4 pm $875EXBA 5689 FA2 Analyzing Information, Processes and Workflow 2FS Nov 16, 17 & 30, Dec 1 6 pm–9:30 pm (F) 9 am–4 pm (S) $875 EXBA 5690 FA1 Communication Factors MT Nov 19, 20 9 am–4 pm $675EXBA 5691 FA1 Solutions Design and Testing MTW Dec 10, 11, 12 9 am–4 pm $875

WINTER TERM 2013 Subject/Cat#/Sec Course Title Day Dates Time Fee No GST

EXBA 5692 WI1 Implementation: Deployment, Training, and Closure MT Jan 14, 15 9 am–4 pm $675EXBA 5689 WI1 Analyzing Information, Processes and Workflow 2FS Jan 18, 19 & Feb 1, 2 6 pm–9:30 pm (F) 9 am–4 pm (S) $675 EXBA 5690 WI1 Communication Success Factors SD Jan 26, 27 9 am–4 pm $675EXBA 5687 WI1 Introduction to Business Analysis MTW Jan 28, 29, 30 9 am–4 pm $875EXBA 5691 WI2 Solutions Design and Testing 2FS Feb 15, 16 & Mar 1, 2 6 pm–9:30 pm (F) 9 am–4 pm (S) $875 EXBA 5688 WI1 Understanding and Gathering Requirements MT Feb 25, 26 9 am–4 pm $675EXBA 5692 WI2 Implementation: Deployment, Training, and Closure SD Mar 16, 17 9 am–4 pm $675EXBA 5689 WI2 Analyzing Information, Processes and Workflow MTW Mar 18, 19, 20 9 am–4 pm $875

SPRING TERM 2013 | please note: registration for spring courses will open on october 15th, 2012. Subject/Cat#/Sec Course Title Day Dates Time Fee No GST

EXBA 5687 SP1 Introduction to Business Analysis 2FS Apr 12, 13 & 26, 27 6 pm–9:30 pm (F) 9 am–4 pm (S) $875EXBA 5690 SP1 Communication Success Factors MT Apr 15, 16 9 am–4 pm $675EXBA 5688 SP1 Understanding and Gathering Requirements SD May 11, 12 9 am–4 pm $675EXBA 5691 SP1 Solutions, Design, and Testing MTW May 13, 14, 15 9 am–4 pm $875EXBA 5692 SP1 Implementation: Deployment, Training, and Closure MT Jun 10, 11 9 am–4 pm $675

Schedule at a Glance 2012-13

Day: M-Monday T-Tuesday W-Wednesday R-Thursday F-Friday S-Saturday D-Sunday

*Time for weekend courses: (F) 6pm-9:30pm (S) 8am-5pm (D) 9am-4pm (R) Exams 6pm-9pm

Course Locations: Please note that courses take place at Enterprise Square AND also on main campus. Please refer to your Course Confirmation Letter for complete location details

• Date,timeslocationsaresubjecttochange.Everyeffortwillbemadetonotifystudentsinatimelymanner • Theprogramofficereservestherighttocancelcoursesduetoinsufficientenrollment • Pleaserefertoourwebsiteforthemostcompleteup-to-dateinformation


NEW! Citation in Entrepreneurship

Examine the entrepreneurial process and the important factors to consider when starting your own business in this compact but comprehensive program. Let us get you started in understanding the process of exploring new business ideas and opportunities; from developing a business plan to legal considerations, learn the skills you will need to succeed with your new venture.

The Citation in Entrepreneurship is designed to empower participants by providing the skills and knowledge to think innovatively. This program will teach learners how to best anticipate and solve problems, as well as how to engage and interact with business communities. Mastering these skills will provide learners with new opportunities for growth, productivity, and success.


• Recognizekeyfactorsinsuccessfulentrepreneurship

projects and programs;

• Evaluateentrepreneurshipefforts

• Gainexperienceindevelopingabusinessplan,

finances and marketing

• UnderstandthestartupprocessforAlbertabusiness,

including licensing, taxation, insurance and other legal

considerations

• Thinkinnovatively,includinganticipatingandsolving

potential problems

• Providesnetworkingopportunitiesinaninnovative

post-secondary program and provides professional

development for business professionals



• FundamentalsofEntrepreneurship• EvaluatingaBusinessOpportunity• StartingaNewVenture

It is recommended that courses are completed in the order listed above


FUNDAMENTALS OF ENTREPRENEURSHIP (39 HOURS)

This course examines the entrepreneurial process; assessing your potential for an entrepreneurial career and the process of exploring new business ideas and opportunities. Topics include: characteristics that contribute to being a successful entrepreneurs, utilize a model for sourcing and evaluating business ideas and opportunities, analyze business situations and business proposals within a set framework, develop and present a proposed venture-based business ideas.

eXmGt 5510 Fa1 Sept 12-Dec 5 (13W) 6:15 pm–9:15 pmFee: $575 no GST, textbooks extra

EVALUATING A BUSINESS OPPORTUNITY (39 HOURS)

This course examines the legal side of organizing your business and conducting a feasibility study. The feasibility study will include the technical and market assessment as well as the cost and profitability assessment. Other areas of focus include: identifying the differences between sole proprietorship, partnership, corporation and cooperatives; identifying the employer’s responsibility towards taxes and employment standards; preparing a feasibility study illustrating market potential and market share, developing a preliminary marketing plan, preparing financial projects and calculating break even points.

eXmGt 5511 wI Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

STARTING A NEW VENTURE (39 HOURS)

This course introduces concepts about protecting your idea, seeking capital and building a business plan. You will learn how to understand the process and steps in applying for a patent, registering a trademark, obtaining copyright, understanding traditional debt and equity financing as well as alternative financing and how to prepare and present a business plan.

eXmGt 5512 sp1 Apr 9-Jun 25 (12T) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

NEW! Citation in Entrepreneurship

Watch for our new offering in Social

Media and Internet Marketing currently under development.

Please check our website for updates.



Subject/Cat#/Sec Course Title Day Dates Time Fee No GST

EXMGT 5510 FA1 Fundamentals of Entrepreneurship 13W Sept 12-Dec 5 6:15 pm–9:15 pm $575EXMGT 5511 WI1 Evaluating a Business Opportunity 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575EXMGT 5512 SP1 Starting a New Venture 12T Apr 9-Jun 25 6:15 pm–9:30 pm $575





Extension began broadcasting lectures on CJCA in 1925, and, capitalizing on a public thirst for educational

broadcasting, established CKUA

radio in 1927.

General Interest Students and/or Students Pursuing Professional Designations

Students may register into specific courses of interest without making application to a program. If at a later date students wish to enter a specific certificate program, they must apply for admission and submit the $75 non-refundable admission fee.


Human ResourcesManagement Certificate

The importance of the Human Resources department in the success of an organization cannot be overstated. As a liaison between the individual employee and the organization as a whole, Human Resources practitioners are relied upon by many different stakeholders.

The Human Resources Management Certificate is invaluable for anyone working in human resources, as well as for individuals working or aspiring to fill a supervisory role. Courses within this program cover managing organizational change, workplace ethics, interpersonal communication, labour relations, organizational behavior, and interviewing techniques. Relevant to current challenges and issues of both today and the future, these courses cultivate greater understanding and effective strategic thinking, while providing participants with practical skills that can be applied to the day–to–day operation of the human resources role.

BENEFITS FOR YOU AND YOUR ORGANIZATION:

• Providesanunderstandingofthechallengesandcurrent issues in human resources management

• Helpstodevelopanunderstandingofhowthehumanresource function forms an integral part of the management team

• Providesanunderstandingofindividualbehaviourwithin an organization in order to be more effective and efficient in performing our human resources role

• Introducesup–to–dateinformationinemployeebenefits, compensation administration, labour relations, grievance arbitration, and more

• Providesnetworkingopportunitiesinaninnovativepost–secondary program that provides professional development with fellow business professionals

Participation in Certificate Program

courses can count towards professional development

requirements for association accreditation.

Please contact your association

for details.


Human Resources Management Certificate

CHOOSE FROM ONE OF THESE THREE COURSES

MACROECONOMICS (39 HOURS)

This course analyzes fluctuations in national income, prices and employment, and discusses such specific topics as money and banking, international trade, monetary and fiscal policies, regional disparities, poverty, the problems of underdeveloped countries, and the effects of governmental policies on the economy.

eXmGt 5580 wI1 Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

OR

MICROECONOMICS (39 HOURS)

This course is designed to introduce you to the basic concepts and techniques of microeconomic analysis in a Canadian context. Particular attention will be paid to theory of supply and demand, concepts of elasticity and utility, workings of a competitive market, efficiency, implications of non–competitive markets, economic rationale of government intervention, and management of external costs and benefits.

eXmGt 5585 Fa1 Sept 13-Dec 6 (13R) 6:15 pm–9:15 pmFee: $575 no GST, textbooks extra

OR

INTRODUCTION TO MANAGERIAL ECONOMICS (39 HOURS)

This course is designed to give you a basic knowledge of the fundamental principles of economics and their application to Canadian policy and business practice. Its objective is to enhance your understanding of how the economy works and how businesses may be affected by the changing economic climate and government policy. Selections of basic microeconomic and macroeconomic theories are presented.

eXmGt 5578 Fa1 Sept 13-Dec 6 (13R) 6:15 pm–9:15 pmeXmGt 5578 wI1 Jan 12, 26, Feb 9, 23 Mar 9, 23, Apr 6 (7S) 8:30 am–3 pmeXmGt 5578 sp1 Apr 10-Jun 26 (12W) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

CORE COURSES (COMPLETE FIVE)

• HumanResourcesFoundations• MacroeconomicsorMicroeconomicsor Introduction to Managerial Economics• OrganizationalBehaviour• TechniquesofInterviewing• StrategicHumanResourcesManagement

ELECTIVE COURSES (CHOOSE THREE)

• DirectingandManagingOrganizationalChange• EmployeeBenefits• BusinessEthics• InterpersonalCommunicationsinBusiness• IntroductiontoHealthandSafetySystems• IntroductiontoManagement• IssuesandTrendsinTotalCompensation• LabourandEmployeeRelations• ManagingPerformancethroughTrainingandDevelopment• WorkForcePlanning

Courses can be taken in any order unless there is a pre–requisite listed. i.e. core courses do not need to be taken before electives

CORE COURSES

HUMAN RESOURCES FOUNDATIONS (39 HOURS)

This course emphasizes effective human resource management processes, methods, and techniques. The human resource functions will be explored as an extension of and support to the line manager’s responsibility. The course will also focus on internal and external influences shaping the role of human resource management in organizations today.

eXmGt 5596 Fa1 Sept 13-Dec 6 (13R) 6:15 pm–9:15 pmeXmGt 5596 Fa2 Oct 19, 20, 21 & Nov 2, 3, 4 (2FSD) Oct 25 & Nov 8, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5596 wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmeXmGt 5596 wI2 Jan 25, 26, 27 & Feb 8, 9, 10 (2FSD) Jan 31 & Feb 14, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5596 sp1 Apr 19, 20, 21 & May 3, 4, 5 (2FSD) April 25 & May 9, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra



STRATEGIC HUMAN RESOURCES MANAGMENT (39 HOURS)

This course examines the processes and conceptual framework for the evolution and delivery of contemporary human resource management. It takes into account shifting values and priorities of employees and managers and their impact on changes in the workplace. Specifically the program looks at the changing roles, skill and knowledge requirements, and changing values from the perspective of human resources practitioners, employees, and managers.

eXmGt 5601 wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmeXmGt 5601 sp1 Apr 13, 27, May 11, 25, Jun 8, 22 (6S) 8 am–4 pmFee: $575 no GST, textbooks extra

TECHNIQUES OF INTERVIEWING (39 HOURS)

Using a combination of lecture and role plays, you will be introduced to interview techniques and their application in hiring, investigation, discipline, and performance management interviews. Practical application will be stressed where possible within the framework of the subject area.

eXmGt 5602 Fa1 Nov 2, 3, 4 & Nov 16, 17, 18 (2FSD) Nov 8 & Nov 22, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5602 sp1 Apr 26, 27, 28 & May 10, 11, 12 (2FSD) May 2 & May 16, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra

ORGANIZATIONAL BEHAVIOR (39 HOURS)

This course will explore the theory and practice of the organization in three major parts: the organizational environment, the organizational structure, and the behaviour of groups and individuals within the organization. Topics include the social role of managers, organizational structure, individual perception, motivation, decision–making and leadership, communication, teamwork, managing change and business ethics.

eXmGt 5587 Fa1 Sept 13-Dec 6 (13R) 6:15 pm–9:15 pmeXmGt 5587 Fa2 Oct 12, 13, 14 & Oct 26, 27, 28 (2FSD) Oct 18 & Nov 1, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 Fa3 Nov 2, 3, 4 & Nov 23, 24, 25 (2FSD) Nov 8 & Nov 29, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 wI1 Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmeXmGt 5587 wI2 Feb 8, 9, 10 & Feb 22, 23, 24 (2FSD) Feb 14 & Feb 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 wI3 Mar 8, 9, 10 & Mar 22, 23, 24 (2FSD) Mar 14 & Mar 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 sp1 Apr 11-Jun 27 (12R) 6:15 pm–9:30 pmeXmGt 5587 sp2 April 19, 20, 21 & May 3, 4, 5 (2FSD) Apr 25 & May 9, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra

on-lineeXmGt 5587 Fa4 Sept 10-Dec 7 eXmGt 5587 sp3 Apr 1-Jun 2 AsynchronousFee: $675 no GST, textbooks extra

In the Department’s annual report for 1963, the Director stated that Extension should place heavy emphasis upon

Adult Continuing Education and began to streamline

Liberal Studies and Business divisions.

The first certificate programs in banking,

local government, and personnel

administration began accepting students

in 1965.



ELECTIVES (CHOOSE THREE)

BUSINESS ETHICS (39 HOURS)

Within the current climate of public mistrust, transparency and accountability are vital to solid business organizational processes and practices. This course is an introduction to basic ethical concepts and principals. A survey of basic ethical perspectives will establish the conceptual foundation that students with then apply tin considering examples and cases. In this course, you will learn how to integrate and actively facilitate various learning styles through case studies, videos, group projects, and hands–on expertise. The course will also address that use of ethics in solving moral dilemmas that arise in a variety or organizational and business transactions.

eXmGt 5675 sp1 Apr 10-Jun 26 (12W) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

DIRECTING AND MANAGING ORGANIZATIONAL CHANGE (39 HOURS)

Learning how to design, implement and manage successful change initiatives is vital to an organization and key to becoming a successful manager. Topics include causes, speed, costs and implications of organizational change, why and how people change; dealing with resistance and building organizational trust, change models and strategies, implementation theory, and process tips.

eXmGt 5678 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmeXmGt 5678 wI1 Jan 11, 12, 13 & Jan 25, 26, 27 (2FSD) Jan 17 & Jan 31, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra

EMPLOYEE BENEFITS (39 HOURS)

Provides an understanding of employee benefits, both for the employee and for the professional as a human resources practitioner. Traditional and non–traditional benefit plans and programs will be reviewed. You will examine the characteristics of the benefits most commonly offered through employer sponsored plans and review general benefit management issues including administration, cost containment and claims payment.


INTERPERSONAL COMMUNICATIONS IN BUSINESS (39 HOURS)

This course examines the process of interpersonal communication and its impact on decision–making and relationships in business. It addresses various factors, including the effects of non–verbal communication, which has the potential to reduce understanding, resulting in a high degree of miscommunication. Strategies for effective communication are explored. Opportunities are given to develop skills in listening and responding to others.

eXmGt 5576 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmeXmGt 5576 sp1 Apr 9-June 25 (12T) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

INTRODUCTION TO HEALTH AND SAFETY (39 HOURS)

This introduction to the theory and practice of using health and safety programs in the workplace includes recognition, evaluation, and control of hazards. You will develop a basic understanding of accident control procedures as you examine the legislation related to the field, accident investigation, work site inspection, accident causation theories, and safe–work procedure development.

eXos 4620 Fa1 Nov 1-Dec 13 (13TR) 6 pm–9 pmeXos 4620 Fa2 Sept 17, 18, 19, 20 (MTWR) 8:30 am–5 pmeXos 4620 wI1 Jan 12, 13, 26, 27, Feb 9, 10 (3SD) 8:30 am–3 pmeXos 4620 wI2 Feb 11-Mar 27 (6M7W) 6 pm–9:15 pm Will not meet on Mon, Feb 18 eXos 4620 sp1 Apr 9, 10, 11, 12 (TWRF) 8:30 am–5 pmFee: $575 no GST, textbooks extra

on-lineeXos 4620 sp2 Mar 26, Apr 2, 16, 30, May 14, 28, Jun 11, 18 (8T) Bi-weekly e-class live lectures On-line Orientation Mar 26, 6:30pm Fee: $675 textbooks extra


INTRODUCTION TO MANAGEMENT (39 HOURS)

This is an interdisciplinary course based on the premise that managerial decision- making is dynamic. The scope of business decision-making requires an understanding of business issues, human resources, managerial functions, business ethics and responsibility, accounting, finance, marketing and group dynamics. This course will explore the business environment in which these are continually practiced.

eXmGt 5577 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmeXmGt 5577 Fa2 Oct 12, 13, 14 & Oct 26, 27, 28 (2FSD), Oct 18 & Nov 1, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5577 wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmeXmGt 5577 wI2 Feb 8, 9, 10 & Feb 22, 23, 24 (2FSD) Feb 14 & Feb 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5577 sp1 Apr 9-Jun 25 ( 12T) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

ISSUES AND TRENDS IN TOTAL COMPENSATION (39 HOURS)

This course will introduce the principles and interrelationships of Total Compensation strategy, Total Compensation plan design, Job Evaluation, and Performance Management. Also, in a heated economy, Total Compensation is a key ingredient in attraction and retention of employees. There will be considerable discussion of current and emerging issues and trends in Total Compensation.

eXmGt 5605 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmFee: $575 no GST, textbooks extra

LABOUR AND EMPLOYEE RELATIONS (39 HOURS)

This course will provide an introduction to employment relationships as affected by provincial and federal legislation. Consideration of the Alberta Labour Relations Act and the Public Service Employee Relations Act will be undertaken. Emphasis will be placed on the analysis of Labour Board decisions as they affect collective bargaining.



Attend Management Programs’

Information SessionsWednesday, June 20, 2012Tuesday, August 28, 2012

Held at Enterprise Square,10230 Jasper Avenue

Visit our website at www.extension.ualberta.ca


get Connected... to health and safety. Its good business and a great career. This program is designed to help practitioners from many different backgrounds develop the competencies needed to be effective in the development, implementation, and evaluation of occupational health and safety programs

and systems in a wide variety of workplace environments.

MANAGING PERFORMANCE THROUGH TRAINING AND DEVELOPMENT (39 HOURS)

This course will focus on training and development as an investment in human capital and examines the responsibilities of human resource training in assisting the business organization to manage performance in meeting its strategic objectives. Topics include: needs analysis, setting measurable goals, program design, training methods, transfer of skills, evaluation, and costing training programs.

eXmGt 5603 Fa1 Sept 8, 22, Oct 13, 27, Nov 24, Dec 1, 8 (7S) 8:30 am–3 pmeXmGt 5603 sp1 Apr 9-Jun 25 (12T) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra


WORK FORCE PLANNING (39 HOURS)

Different organizational strategies require different human resource management policies and practices. This course is designed to help human resources plan and make decisions about the allocation of resources for the effective management of people. Topics include: environmental scanning, forecasting supply and demand for human resources, succession planning, career planning, and business strategies.

eXmGt 5597 wI1 Jan 16-Apr 3 (12W) 6:15 pm–9:30 pmeXmGt 5597 sp1 Apr 10-Jun 26 (12W) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

Watch for our new offering

in Benefits Administration currently

under development. Please check our website

for updates.

Visit www.extension.ualberta.ca/ohs for further details.

occupational health and safety Certificate



EXMGT 5678 FA1 Directing and Managing Organizational Change 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5596 FA1 Human Resources Foundations 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5596 FA2 Human Resources Foundations 2FSD* Oct 19, 20, 21 & Nov 2, 3, 4 Exams Oct 25 & Nov 8 (2R) $575EXMGT 5576 FA1 Interpersonal Communications in Business 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXOS 4620 FA1 Introduction to Health and Safety 13TR Nov 1-Dec 13 6 pm–9 pm $575EXOS 4620 FA2 Introduction to Health and Safety MTWR Sept 17, 18, 19, 20 8:30 am–5 pm $575EXMGT 5577 FA1 Introduction to Management 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5577 FA2 Introduction to Management 2FSD* Oct 12, 13, 14 & Oct 26, 27, 28 Exams Oct 18 & Nov 1 (2R) $575EXMGT 5578 FA1 Introduction to Managerial Economics 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5605 FA1 Issues and Trends in Total Compensation 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5599 FA1 Labour and Employee Relations 13W Sept 12-Dec 5 6:15 pm–9:15 pm $575EXMGT 5603 FA1 Managing Performance Through 7S Sept 8, 22, Oct 13, 27,

Training and Development Nov 24, Dec 1, 8 8:30 am–3 pm $575EXMGT 5585 FA1 Microeconomics 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5587 FA1 Organizational Behaviour 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5587 FA2 Organizational Behaviour 2FSD* Oct 12, 13, 14 & Oct 26, 27, 28 Exams Oct 18 & Nov 1 (2R) $575EXMGT 5587 FA3 Organizational Behaviour 2FSD* Nov 2, 3, 4 & Nov 23, 24, 25 Exams Nov 8 & Nov 29 (2R) $575EXMGT 5587 FA4 Organizational Behaviour Sept 10-Dec 7 On-line $675EXMGT 5602 FA1 Techniques of Interviewing 2FSD* Nov 2, 3, 4 & Nov 16, 17, 18 Exams Nov 8 & Nov 22 (2R) $575


EXMGT 5678 WI1 Directing and Managing Organizational Change 2FSD* Jan 11, 12, 13 & Jan 25, 26, 27 Exams Jan 17 & Jan 31 (2R) $575 EXMGT 5598 WI1 Employee Benefits 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575EXMGT 5596 WI1 Human Resources Foundations 12T Jan 15-Apr 2 6:15 pm–9:30 pm $575EXMGT 5596 WI2 Human Resources Foundations 2FSD* Jan 25, 26, 27 & Feb 8, 9, 10 Exams Jan 31 & Feb 14 (2R) $575EXOS 4620 WI1 Introduction to Health and Safety 3SD Jan 12, 13 & Jan 26, 27

& Feb 9, 10 8:30 am–3 pm $575EXOS 4620 WI2 Introduction to Health and Safety 6M7W Feb 11-Mar 27 6 pm–9:15 pm $575EXMGT 5577 WI1 Introduction to Management 12T Jan 15-Apr 2 6:15 pm–9:30 pm $575EXMGT 5577 WI2 Introduction to Management 2FSD* Feb 8, 9, 10 & Feb 22, 23, 24 Exams Feb 14 & Feb 28 (2R) $575EXMGT 5578 WI1 Introduction to Managerial Economics 7S Jan 12, 26, Feb 9, 23,

Mar 9, 23, Apr 6 8:30 am–3 pm $575 EXMGT 5580 WI1 Macroeconomics 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575EXMGT 5587 WI1 Organizational Behaviour 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575EXMGT 5587 WI2 Organizational Behaviour 2FSD* Feb 8, 9, 10 & Feb 22, 23, 24 Exams Feb 14 & Feb 28 (2R) $575EXMGT 5587 WI3 Organizational Behaviour 2FSD* Mar 8, 9, 10 & Mar 22, 23, 24 Exams Mar 14 & Mar 28 (R) $575EXMGT 5601 WI1 Strategic Human Resources Management 12T Jan 15-Apr 2 6:15 pm–9:30 pm $575EXMGT 5597 WI3 Work Force Planning 12W Jan 16-Apr 3 6:15 pm–9:30 pm $575



SPRING TERM 2013 Subject/Cat#/Sec Course Title Day Dates Time Fee No GST

EXMGT 5675 SP1 Business Ethics 12W Apr 10-Jun 26 6:15 pm–9:30 pm $575EXMGT 5596 SP1 Human Resources Foundations 2FSD* Apr 19, 20, 21 & May 3, 4, 5 Exams Apr 25, & May 9 (R) $575EXMGT 5576 SP1 Interpersonal Communications in Business 12T Apr 9-Jun 25 6:15 pm–9:30 pm $575EXOS 4620 SP2 Introduction to Health and Safety On-line Mar 26, Apr 2, 16, 3 Bi-weekly e-class live

8T May 14, 28, Jun 11, 18 lectures 6 pm–9:15 pm $675EXMGT 5577 SP1 Introduction to Management 12T Apr 9-Jun 25 6:15 pm–9:30 pm $575EXMGT 5578 SP1 Introduction to Managerial Economics 12W Apr 10-Jun 26 6:15 pm–9:30 pm $575EXMGT 5603 SP1 Managing Performance through

Training and Development 12T Apr 9-June 25 6:15 pm–9:30 pm $575EXMGT 5587 SP1 Organizational Behaviour 12R Apr 11-Jun 27 6:15 pm–9:30 pm $575EXMGT 5587 SP2 Organizational Behaviour 2FSD* Apr 19, 20, 21 & May 3, 4, 5 Exams Apr 25 & May 9 (2R) $575EXMGT 5587 SP3 Organizational Behaviour Apr 1-Jun 2 On-line $675EXMGT 5601 SP1 Strategic Human Resources Management 6S Apr 13, 27, May 11, 25, Jun 8, 22 8 am–4 pm $575EXMGT 5602 SP1 Techniques of Interviewing 2FSD* Apr 26, 27, 28 & May 10, 11, 12 Exams May 2 & May 16 (R) $575EXMGT 5597 SP1 Work Force Planning 12W Apr 10-Jun 26 6:15 pm–9:30 pm $575






Many of Extension’s current programming divisions were shaped when the department received an Alberta

government grant to teach a series of seminars about

citizenship, legal rights, and various business

and vocational subjects in 1967.




Information TechnologyManagement Certificate

Business moves quick. Technology moves just as fast. As an individual working in the information systems industry, you will be involved with both. Keeping pace with the current developments – and learning how to anticipate future trends – is crucial.

Based on an understanding that organizational effectiveness depends on how managers acquire, organize, and use information, the Information Technology Management Certificate Program

has been designed in consultation with information technology practitioners, business managers, and industry experts. Courses within this program cover strategic planning, business management, business communication, evolving technologies, managing change in an organization, and other relevant information. Together, these courses will allow participants to develop the necessary skills to effectively integrate information technology into the business environment.

Participation in Certificate Program courses can count

towards professional development


Please contact your association for details.


Information Technology Management Certificate


• Helpsyoudevelopanunderstandingoftheelementsof Information technology and the obstacles to aligning information technology investments to business goals

• Teachesknowledgeandskillsinthestrategicmanagementof information technology projects and operations

• Helpsdevelopknowledgeofinformationsystemsdesignand development principles ranging from preliminary feasibility studies to project planning and management

• Increasesunderstandingoftoolsandtechniquessuchasdata analysis and modeling techniques and CASE tools tailored specifically for the information systems industry

• Providesnetworkingopportunitiesinaninnovativepost–secondary program that provides professional development for both business and systems professionals


• InformationTechnologyConcepts• BusinessandSystemsAnalysis• ProjectPlanningandManagement• StrategicPlanningforInformationTechnology

ELECTIVE COURSES (CHOOSE FOUR)

• BusinessCaseManagement• ConsultingProcesses• ComputerandInformationSystemsSecurity• DataResourceManagement• DirectingandManagingOrganizationalChange• EvolvingTechnologies• InterpersonalCommunicationsinBusiness• IntroductiontoManagement• ManagingInformationTechnologyResources



INFORMATION TECHNOLOGY CONCEPTS (39 HOURS)

This is a survey course examining issues at the core of information technology. The relationships between the different elements of information technology in a business setting are explored.

eXmGt 5614 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmFee: $575 no GST, textbooks extra

BUSINESS AND SYSTEMS ANALYSIS (39 HOURS)

This course will provide a variety of analysis, design, and modeling techniques; knowledge about designing information systems to meet business needs; and special cases of business analysis and design, including distributed processing and real–time systems. The emphasis will be on system design and programming; delivery will be through a combination of lecture and case studies.

eXmGt 5610 wI1 Jan 16-Apr 3 (12W) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

PROJECT PLANNING AND MANAGEMENT (39 HOURS)

This course presents an understanding of the project management framework based on the Project Management Institute’s (PMI) perspective. It will provide an understanding of project life cycle processes and the knowledge areas associated with project planning and delivery. The course will introduce you to a variety of project measurement tools and techniques such as integration, scope, time, cost, risk, and quality. The course will also incorporate how to create a formal “Project Plan.”

eXmGt 5616 wI1 Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmeXmGt 5616 sp1 Apr 26, 27, 28 & May 10, 11, 12 (2FSD) May 2 & May 16, Exams (R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra


STRATEGIC PLANNING FOR INFORMATION TECHNOLOGY (39 HOURS)

This course examines planning long term and strategic use of information technology using a pragmatic approach that is based on industry practices. Other topics include: conducting an assessment of the current information technology environment, performing gap analysis, developing target architectures, and developing information technology plans.


ELECTIVES (CHOOSE FOUR)

BUSINESS CASE MANAGEMENT (39 HOURS)

This course will enable you to create and review business cases. You will develop techniques for conducting feasibility studies dealing with aspects of economic, functional, technical, and operational feasibility. This course will explore cost benefit analyses and how to determine return–on–investment. Topics include identifying cost elements, calculating pay–back periods, and techniques for conducting Post Implementation Review.


CONSULTING PROCESSES (39 HOURS)

This course examines models, tools, and techniques employed in the process of implementing planned change within an organization. You will gain knowledge and skills in developing consulting relationships, defining expectations and outcomes with clients, information gathering techniques, problem diagnosis, effective communications, and project management.

eXmGt 5569 sp1 Apr 12, 13, 14 & Apr 26, 27, 28 (2FSD) Apr 18 & May 2, Exams (R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra

COMPUTER AND INFORMATION SYSTEMS SECURITY (39 HOURS)

This course will introduce you to IT security theory and practice. It will give you an insight into this critical business area through a review of key information security concepts and the fundamentals of a successful information security program.

eXmGt 5618 To be offered 2013–14







DATA RESOURCE MANAGEMENT (39 HOURS)

This course examines the identification and use of data as a business resource, the use of modern analysis and modeling techniques in planning, and analysis and implementation of database systems and database technology and tools. Topics include database implementation models, physical data issues, as well as normalization, renormalizations, and database efficiency.


DIRECTING AND MANAGING ORGANIZATIONAL CHANGE (39 HOURS)

Learning how to design, implement, and manage successful change initiatives is vital to an organization and key to becoming a successful manager. Topics include causes, speed, costs and implications of organizational change; why and how people change; dealing with resistance and building organizational trust; change models and strategies; and implementation theory and process tips.

eXmGt 5678 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmeXmGt 5678 wI1 Jan 11, 12, 13 & Jan 25, 26, 27 (2FSD) Jan 17 & Jan 31, Exams (R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra

EVOLVING TECHNOLOGIES (39 HOURS)

One of the challenges facing IT professionals is finding ways to leverage evolving technologies in business as well as in their personal lives. In the form of seminars, presentations, demonstrations, and workshops, this course will update you on the most current issues in information technology in business, industry, and government. It also will provide useful insight on projecting future trends in networking, wireless, hardware, software, the Web, and IT in general. Sessions have been scheduled on the latest developments in Alternate fuels, Communications networks, Cyber security, E–Learning, Geomatics, Information technology, Imagery, LED lighting, Nanotechnology, Photography, Radio services, and other areas.

eXmGt 5613 To be offered 2013–14

INTERPERSONAL COMMUNICATIONS IN BUSINESS (39 HOURS)

This course examines the process of interpersonal communication and its impact on decision making and relationships in business. It addresses the various factors, including the effects of non–verbal communication, which has the potential to reduce understanding, resulting in a degree of miscommunication. Strategies for effective communication are explored. Opportunities are given to develop skills in listening and responding to others.

eXmGt 5576 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmeXmGt 5576 sp1 Apr 9-Jun 25 (12T) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra


At age 63, the Department of

Extension was granted University of Alberta

Faculty status, becoming the Faculty of Extension

in 1975 with Charles Lockwood as the first

Dean of Extension.




eXmGt 5577 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmeXmGt 5577 Fa2 Oct 12, 13, 14 & Oct 26, 27, 28 (2FSD) Oct 18 & Nov 1, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5577 wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmeXmGt 5577 wI2 Feb 8, 9, 10 & Feb 22, 23, 24 (2FSD) Feb 14 & Feb 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5577 sp1 Apr 9-Jun 25 (12T) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

MANAGING INFORMATION TECHNOLOGY RESOURCES (39 HOURS)

This course examines the major types of information technology resources, and the tools and techniques for managing the acquisition, use, and disposition of these resources. You will explore trends in the IT industry at the local and national scale, which influence strategies directed at management of these resources. A combination of lecture, group assignments, discussions, and seminar presenters will be used as the primary vehicles for sharing experiences and strategies.

eXmGt 5615 sp1 Apr 11-Jun 27 (12R) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra


Watch for our new offering in Social

Media and Internet Marketing currently under development.

Please check our website for updates.



EXMGT 5611 FA1 Business Case Management 13W Sept 12-Dec 5 6:15 pm–9:15 pm $575 EXMGT 5678 FA1 Directing and Managing Organizational Change 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5614 FA1 Information Technology Concepts 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5576 FA1 Interpersonal Communications in Business 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5577 FA1 Introduction to Management 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5577 FA2 Introduction to Management 2FSD* Oct 12, 13, 14 & Oct 26, 27, 28 Exams Oct 18 & Nov 1 (2R) $575 EXMGT 5617 FA1 Strategic Planning for Information Technology 13R Sept 13-Dec 6 6:15 pm–9:15pm $575


EXMGT 5610 WI1 Business and Systems Analysis 12W Jan 16-Apr 3 6:15 pm–9:30 pm $575EXMGT 5612 WI1 Data Resources Management 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575EXMGT 5678 WI1 Directing and Managing Organizational Change 2FSD* Jan 11, 12, 13 & Jan 25, 26, 27 Exams Jan 17 & Jan 31 (2R) $575EXMGT 5577 WI1 Introduction to Management 13T Jan 15-Apr 2 6:15 pm–9:30 pm $575EXMGT 5577 WI2 Introduction to Management 2FSD* Feb 8, 9, 10 & Feb 22, 23, 24 Exams Feb 14 & Feb 28 (2R) $575EXMGT5616WI1 ProjectPlanningandManagement 12R Jan17-Apr4 6:15pm–9:30pm $575


EXMGT 5569 SP1 Consulting Processes 2FSD* Apr 12, 13, 14 & Apr 26, 27, 28 Exams Apr 18 & May 2 (2R)EXMGT 5576 SP1 Interpersonal Communications in Business 12T Apr 9-Jun 25 6:15 pm–9:30 pm $575EXMGT 5577 SP1 Introduction to Management 12T Apr 9-Jun 25 6:15 pm–9:30 pm $575EXMGT 5615 SP1 Managing Information Technology Resources 12R Apr 11-Jun 27 6:15 pm–9:30 pm $575EXMGT5616SP1 ProjectPlanningandManagement 2FSD* Apr26,27,28&May10,11,12 ExamsMay2&May16(2R) $575









Organizations today count on people to excel at decision–making, problem–solving, motivation, and strategic planning.

The Management Development Certificate Program is widely recognized by employers in government, industry, and many professional associations, for its ability to equip students with practical managerial aptitude and knowledge. This career–enhancing program uses a variety of learning methods to introduce students to core business concepts, and to develop relevant skills.

Courses within this program cover human resource management, financial management, marketing, strategic management, business ethics, and business communication, as well as other vital attributes organizations rely upon their management to fulfill on a daily basis. Equipping participants with the understanding and confidence necessary to excel at decision–making, problem–solving, and strategic planning, graduates of this certificate program are positioned for career advancement and success.


• Gainknowledgeinthecriticaldisciplinesofmanagement• Helpsyouunderstandwaysinwhichorganizations

function in a complex, changing environment• Buildknowledgeandskillsinmanagementtools

and techniques• Developskillsrequiredtoanalyzeissuesandmake

effective decisions• Enhanceinterpersonalcommunicationskills• Acquireinformation–gatheringanalysisand

management skills• Enhanceyourcareeropportunitiesandbecomemore

marketable in today’s competitive workplace• Providesnetworkingopportunitiesinaninnovative

post–secondary program that provides development with fellow business professionals

ManagementDevelopment Certificate











• IntroductiontoManagement• IntroductoryFinancialAccounting• ManagementAccounting• MacroeconomicsorMicroeconomicsor Introduction to Managerial Economics• StrategicManagement(RecommendedFinalCourse)

ELECTIVE COURSES (CHOOSE THREE)

• BusinessEthics• BusinessFinance• CommercialLaw• ConsultingProcesses• DirectingandManagingOrganizationalChange• HumanResourcesFoundations• InterpersonalCommunicationinBusiness• Marketing• OperationsManagement• OrganizationalBehaviour• ProjectPlanningandManagement





eXmGt 5577 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmeXmGt 5577 Fa2 Oct 12, 13, 14, & Oct 26, 27, 28, (2FSD) Oct 18 & Nov 1, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5577 wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmeXmGt 5577 wI2 Feb 8, 9, 10 & Feb 22, 23, 24 (2FSD) Feb 14 & Feb 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5577 sp1 Apr 9-Jun 25 (12T) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

INTRODUCTORY FINANCIAL ACCOUNTING (39 HOURS)

This course will introduce you to the four major financial statements including how to read, understand and prepare these statements. You will gain the ability to understand the accounting process and how it operates.

eXmGt 5579 Fa1 Sept 10-Dec 10 (12M) 6:15 pm–9:30 pm Class will not meet on Mon, Oct 8eXmGt 5579 wI1 Jan 16-Apr 3 (12W) 6:15 pm–9:30 pmeXmGt 5579 sp1 Apr 11-Jun 27 (12R) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

Management Development Certificate

Established in 2006, the City-Region Studies Centre engages municipal leaders,

community organizations, and the private sector through a series

of knowledge transfer activities. Linking community concerns and academic research agendas, the centre enhances the connection between the University of Alberta

and the region. It facilitates collaboration, encourages discourse,

and links parties with a shared interest in issues of concern

to the city and its region.


MANAGEMENT ACCOUNTING (39 HOURS)

This course will provide an introduction to management costing systems. Topics include: cost behaviour, relevant accounting,CostVolumeProfitAnalysis,jobcosting,activity–based costing, cost allocation, and an introduction to how costs are used to prepare a budget.

Prerequisite: Introductory Financial Accounting

eXmGt 5581 Fa1 Sept 12-Dec 5 (13W) 6:15 pm–9:15 pmeXmGt 5581 wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmeXmGt 5581 sp1 Apr 10-Jun 26 (12W) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

STRATEGIC MANAGEMENT (39 HOURS)

(RECOMMENDED FINAL COURSE)

In this course, you will be challenged to develop optimal solutions to the key business problems and/or opportunities facing organizations. You will utilize a structured methodology to analyze the situation and develop plausible alternatives for evaluation. Case studies will include companies of various sizes, diverse industries, and different countries. This course integrates the courses of the Management Development Certificate Program and is recommended to be taken as the final course.

eXmGt 5682 Fa1 Nov 16, 17, 18 & Nov 30, Dec 1, 2 (2FSD) Nov 22 & Dec 6, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5682 wI1 Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmeXmGt 5682 sp1 April 26, 27, 28 & May 10, 11, 12 (2FSD) May 2 & May 16, Exams (R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra





OR




OR






ELECTIVES (CHOOSE THREE)

BUSINESS ETHICS (39 HOURS)

Within the current climate of public mistrust, transparency and accountability are vital to solid business organizational processes and practices. This course is an introduction to basic ethical concepts and principals. A survey of basic ethical perspectives will establish the conceptual foundation that students with then apply tin considering examples and cases. In this course, you will learn how to integrate and actively facilitate various learning styles through case studies, videos, group projects, and hands–on expertise. The course will also address that use of ethics in solving moral dilemmas that arise in a variety or organizational and business transactions.

eXmGt 5675 sp1 Apr 10-Jun 26 (12W) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

BUSINESS FINANCE (39 HOURS)

This course will explore financial resources and how these resources can best be managed. Topics include: managing assets, allocating funds, valuing the firm and determining how financial decisions are made.

Prerequisites: Introductory Financial Accounting and Management Accounting


COMMERCIAL LAW (39 HOURS)

This course will provide an introduction to the Canadian legal system with emphasis on legal problems affecting the administration of business enterprises. Focus will be on the law of contracts.











DIRECTING AND MANAGING ORGANIZATION CHANGE (39 HOURS)

In this course you will learn how to design, implement, and manage successful change initiatives that are vital to an organization and key to becoming a successful manager. Topics include causes, speed, costs, and implications of organizational change, why and how people change, dealing with resistance and building organizational trust, change models and strategies, implementation theory, and process tips.


HUMAN RESOURCES FOUNDATIONS (39 HOURS)

This course emphasizes effective human resource management processes, methods, and techniques. The human resource functions will be explored as an extension of, and support to, the line manager’s responsibility. The course will also focus on internal and external influences shaping the role of human resource management in organizations today.

eXmGt 5596 Fa1 Sept 13-Dec 6 (13R) 6:15 pm–9:15 pmeXmGt 5596 Fa2 Oct 19, 20, 21, & Nov 2, 3, 4, (2FSD) Oct 25 & Nov 8, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5596 wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmeXmGt 5596 wI2 Jan 25, 26, 27 & Feb 8, 9, 10 (2FSD) Jan 31 & Feb 14, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5596 sp1 Apr 19, 20, 21 & May 3, 4, 5 (2FSD) Apr 25 & May 9, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra

INTERPERSONAL COMMUNICATION IN BUSINESS (39 HOURS)



MARKETING (39 HOURS)

In this course, you will explore the management of marketing, with emphasis on marketing research, analysis, planning, and control. Case studies will provide an opportunity for you to apply marketing principles in an examination of Canadian business problems.


OPERATIONS MANAGEMENT (39 HOURS)

Operations management involves the design, planning, direction, and control of facilities, processes, materials, and people used in producing an organization’s products or services. Every industry and organization uses operations management principles. The course will cover capacity planning, resources scheduling, equipment operation, inventory control, purchasing, quality assurance, human resources management, project management and production standards and control.

eXmGt 5586 wI1 Mar 1, 2, 3, & Mar 15, 16, 17 (2FSD) Mar 7 & Mar 21, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra




This course presents an understanding of the project management framework based on the Project Management Institute’s (PMI) perspective. It will provide you with the project life–cycle processes and the knowledge areas associated with project planning and delivery. The course will introduce a variety of project measurement tools and techniques such as Integration, scope, time, cost, risk, and quality. The course will also incorporate how to create a formal “Project Plan.”

eXmGt 5616 wI1 Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmeXmGt 5616 sp1 Apr 26, 27, 28 & May 10, 11, 12 (2FSD) May 2 & May 16, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra


This course will explore the theory and practice of organizations in three major parts: the organizational environment, the organizational structure, and the behavior of groups and individuals within the organization. Topics include the social role of managers, organizational structure, individual perception, motivation, decision–making and leadership, communication, teamwork, managing change and business ethics.

eXmGt 5587 Fa1 Sept 13-Dec 6 (13R) 6:15 pm–9:15 pmeXmGt 5587 Fa2 Oct 12, 13, 14 & Oct 26, 27, 28 (2FSD) Oct 18 & Nov 1, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 Fa3 Nov 2, 3, 4 & Nov 23, 24, 25 (2FSD) Nov 8 & Nov 29, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 wI1 Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmeXmGt 5587 wI2 Feb 8, 9, 10 & Feb 22, 23, 24 (2FSD) Feb 14 & Feb 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 wI3 Mar 8, 9, 10 & Mar 22, 23, 24 (2FSD) Mar 14 & Mar 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 sp1 Apr 11-Jun 27 (12R) 6:15 pm–9:30 pmeXmGt 5587 sp2 Apr 19, 20, 21 & May 3, 4, 5 (2FSD) Apr 25 & May 9, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra





EXMGT 5566 FA1 Commercial Law 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5678 FA1 Directing and Managing Organizational Change 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5596 FA1 Human Resources Foundations 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5596 FA2 Human Resources Foundations 2FSD* Oct 19, 20, 21, & Nov 2, 3, 4 Exams Oct 25 & Nov 8 (2R) $575EXMGT 5576 FA1 Interpersonal Communications in Business 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5577 FA1 Introduction to Management 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5577 FA2 Introduction to Management 2FSD* Oct 12, 13, 14 & Oct 26, 27, 28 Exams Oct 18 & Nov 1 (2R) $575EXMGT 5578 FA1 Introduction to Managerial Economics 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5579 FA1 Introductory Financial Accounting 12M‡ Sept 10-Dec 10 6:15 pm–9:30 pm $575EXMGT 5585 FA1 Microeconomics 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5581 FA1 Management Accounting 13W Sept 12-Dec 5 6:15 pm–9:15 pm $575EXMGT 5587 FA1 Organizational Behaviour 13R Sept 13-Dec 6 6:15 pm–9:15pm $575EXMGT 5587 FA2 Organizational Behaviour 2FSD* Oct 12, 13, 14 & Oct 26, 27, 28 Exams Oct 18 & Nov 1 (2R) $575EXMGT 5587 FA3 Organizational Behaviour 2FSD* Nov 2, 3, 4 & Nov 23, 24, 25 Exams Nov 8 & Nov 29 (2R) $575EXMGT 5587 FA4 Organizational Behaviour Online Sept 10-Dec 7 $675EXMGT 5582 FA1 Strategic Management 2FSD* Nov 16, 17, 18 & Nov 30, Dec 1, 2 Exams Nov 22 & Dec 6 (2R) $575


EXMGT 5562 WI1 Business Finance 12W Jan 16-Apr 3 6:15 pm–9:30 pm $575EXMGT 5678 WI1 Directing and Managing Organizational Change 2FSD* Jan 11, 12, 13, & Jan 25, 26, 27 Exams Jan 17 & Jan 31 (2R) $575EXMGT 5596 WI1 Human Resources Foundations 12T Jan 15-Apr 2 6:15 pm–9:30 pm $575EXMGT 5596 WI2 Human Resources Foundations 2FSD* Jan 25, 26, 27 & Feb 8, 9, 10 Exams Jan 31 & Feb 14 (2R) $575EXMGT 5577 WI1 Introduction to Management 12T Jan 15-Apr 2 6:15 pm–9:30 pm $575EXMGT 5577 WI1 Introduction to Management 2FSD* Feb 8, 9, 10 & Feb 22, 23, 24 Exams Feb 14 & Feb 28 (2R) $575EXMGT 5578 WI1 Introduction to Managerial Economics 7S Jan 12, 26, Feb 9, 23,

Mar 9, 23, Apr 6 8:30 am–3 pm $575EXMGT 5579 WI1 Introductory Financial Accounting 12W Jan 16-Apr 3 6:15 pm–9:30 pm $575EXMGT 5581 WI1 Management Accounting 12T Jan 15-Apr 2 6:15 pm–9:30 pm $575EXMGT 5584 WI1 Marketing 12W Jan 16-Apr 3 6:15 pm–9:30 pm $575EXMGT 5580 WI1 Macroeconomics 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575EXMGT 5586 WI1 Operations Management 2FSD* Mar 1, 2, 3 & Mar 15, 16, 17 Exams Mar 7 & Mar 21 (2R) $575EXMGT 5587 WI1 Organizational Behaviour 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575EXMGT 5587 WI2 Organizational Behaviour 2FSD* Feb 8, 9, 10 & Feb 22, 23, 24 Exams Feb 14 & Feb 28 (2R) $575EXMGT 5587 WI3 Organizational Behaviour 2FSD* Mar 8, 9, 10 & Mar 22, 23, 24 Exams Mar 14 & Mar 28 (2R) $575EXMGT5616WI1 ProjectPlanningandManagement 12R Jan17-Apr4 6:15pm–9:30pm $575EXMGT 5682 WI1 Strategic Management 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575




EXMGT 5675 SP1 Business Ethics 12W Apr 10-Jun 26 6:15 pm–9:30 pm $575EXMGT 5569 SP1 Consulting Processes 2FSD* Apr 12, 13, 14 & Apr 26, 27, 28 Exams Apr 18 & May 2 (2R) $575EXMGT 5596 SP1 Human Resources Foundations 2FSD* Apr 19, 20, 21 & May 3, 4, 5 Exams Apr 25 & May 9 (2R) $575EXMGT 5576 SP1 Interpersonal Communication in Business 12T Apr 9-Jun 25 6:15 pm–9:30 pm $575EXMGT 5577 SP1 Introduction to Management 12T Apr 9-Jun 25 6:15 pm–9:30 pm $575EXMGT 5578 SP1 Introduction to Managerial Economics 12W Apr 10-Jun 26 6:15 pm–9:30 pm $575EXMGT 5579 SP1 Introductory Financial Accounting 12R Apr 11-Jun 27 6:15 pm–9:30 pm $575EXMGT 5581 SP1 Management Accounting 12W Apr 10-Jun 26 6:15 pm–9:30 pm $575EXMGT 5587 SP1 Organizational Behaviour 12R Apr 11-Jun 27 6:15 pm–9:30 pm $575EXMGT 5587 SP2 Organizational Behaviour 2FSD* Apr 19, 20, 21 & May 3, 4, 5 Exams Apr 25 & May 9 (2R) $575EXMGT 5587 SP3 Organizational Behaviour Online Apr 1-Jun 2 $675EXMGT5616SP1 ProjectPlanningandManagement 2FSD* Apr26,27,28&May10,11,12 ExamsMay2&May16(2R) $575EXMGT 5682 SP1 Strategic Management 2FSD* Apr 26, 27, 28 & May 10, 11, 12 Exams May 2 & May 16 (2R) $575









Management DevelopmentCertificate for Police Services

Working in partnership with the Edmonton Police Service, the Management Development Certificate for Police Services has been designed to provide comprehensive and relevant management development education to participants interested or currently involved in the field of law enforcement.

Within this program, participants will take courses that cover roles and responsibilities of community–based policing, ethics, human resources, interpersonal communication, business management, and organizational behavior. Graduates of this program

are well equipped to leadership positions, and can be relied upon for strong decision–making and leadership skills within the police service.

This program is available to all individuals currently employed within police jurisdictions and law enforcement agencies, as well as to members of the general public who believe this program will fill their professional development needs.


Management Development Certificate for Police Services


• Combinesthelatestmanagementtheories,tools, and techniques with the knowledge and skills you have gained through your police services career

• Showshowtousethisknowledgetobemoreeffectivein your job and marketable in today’s workplace

• Helpsdevelopskillsrequiredtoanalyzeissuesandmake effective decisions

• Introducestheprinciplesofgeneralmanagementandthe ways in which organizations function


• BusinessEthics• HumanResourcesFoundations• InterpersonalCommunicationsinBusiness• IntroductiontoManagement• OrganizationalBehaviour


ELECTIVE COURSES (COMPLETE A MINIMUM OF 117 HOURS OF ELECTIVE CREDIT)

Students must complete a minimum of 117 hours of elective credit. The courses have been broken down into specialized streams to allow students to focus on areas of interest or need. Students can choose courses from a specific stream or a combination from all streams, provided the minimum hours of elective credit are completed.

adult education and training stream• AdultLearningandDevelopment(39hours)• FacilitationofAdultLearning(39hours)• WorkplacePresentationSkills(14hours)• UnderstandingandWorkingwithLearning

Styles (21 hours)• ThinkingStyles:HowTheyAffectLearning

and Facilitating (14 hours)• WorkplaceLearning(14hours)• TrainingandDevelopmentoftheWorkforce(39hours)

eps Continuing education streamYou may receive up to 103 hours of elective credit for specific in–house training courses offered by the Edmonton Police Service. For a complete listing, please contact the Sgt. of the EPS Continuing Education Unit at 780.421.2846 or [email protected] Information technology stream• ComputerandInformationSystemsSecurity(39hours)• InformationTechnologyConcepts(39hours)• ProjectPlanningandManagement(39hours)• StrategicPlanningforInformationTechnology

Resources (39 hours)

supervisory Development stream **• CoachingforSuccess(14hours)• CommunicatingUp,Down,andAcross

the Organization (7 hours)• CommunicationStrategies(14hours)• GuidingSuccessfulTeams(14hours)• InfluencingDifficultPeople(7hours)• Leading,Supervising,andMotivating(14hours)• Win-WinCollaboration(14hours)• ConflictManagement(7hours)• CreatingEffectiveWorkgroups(16hours)• UnderstandingFinancialPlanning,Budgetingand

Management (14 hours)• InterviewingTechniquesforSupervisors(16hours)• ManagingYourTime(7hours)• PrinciplesofSupervision(16hours)

** Portfolio of Learning must be completed for credit in this stream. Please contact the program office for details at 780.492.3027.

For additional information please contact EPS Continuing Education Unit at 780.421.2846 or [email protected]

For a complete course schedule please visit our website at www.extension.ualberta.ca


Management DevelopmentCertificate for Professional Engineers and Geoscientists

In partnership with the Association of Professional Engineers and Geoscientists of Alberta (APEGA), the University of Alberta Faculty of Extension has created the Management Development Certificate for Professional Engineers and Geoscientists. Designed to meet the specific needs of these professionals, this certificate program equips participants with current management theories, tools, and techniques, and will provide both a strong knowledge as well as an opportunity to develop applicable skills.

Within this program, participants will take courses that cover business and strategic management, accounting, economics, organizational behavior, and operations management. In total there will be seven core courses which focus on business and management concepts, in addition to one elective course that focuses on a specific area of interest. Graduates of this program position themselves as leaders within their organizations, and distinguish themselves as individuals with strong and informed decision–making skills.

This program is available to all members or members–in–training of APEGA.






Management Development Certificate forProfessional Engineers and Geoscientists


• Providesknowledgeinthecriticaldisciplines of management

• Helpsyouunderstandthewaysinwhichorganizationsfunction in a complex, changing environment

• Teachesyouhowtousethisknowledgesoyouaremore effective in your job and more marketable in today’s workplace

• Developsinformation–gathering,analysis,andmanagement skills

• Buildsknowledgeandskillsinmanagementtools and techniques

• Enhancesinterpersonalcommunicationskills• Developsskillsrequiredtoanalyzeissuesandmake

effective decisions under conditions of uncertainty• Providesnetworkingopportunitiesinaninnovative

post–secondary program that provides development with fellow business professionals

CORE COURSES (COMPLETE SEVEN)

• IntroductiontoManagement• IntroductoryFinancialAccounting• MacroeconomicsorMicroeconomicsor Introduction to Managerial Economics• ManagementAccounting• OrganizationalBehaviour• OperationsManagement• StrategicManagement(RecommendedFinalCourse)

ELECTIVE COURSES (CHOOSE ONE)

• CommercialLaw• ConsultingProcesses• DirectingandManagingOrganizationalChange• InterpersonalCommunicationsinBusiness• Marketing• ProjectPlanningandManagement


CORE COURSES (COMPLETE SEVEN)



eXmGt 5577 Fa1 Sept 11-Dec 4 (13T) 6:15 pm–9:15 pmeXmGt 5577 Fa2 Oct 12, 13, 14, & Oct 26, 27, 28 (2FSD) Oct 18 & Nov 1, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5577wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmeXmGt 5577 wI2 Feb 8, 9, 10, & Feb 22, 23, 24 (2FSD) Feb 14 & Feb 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5577 sp1 Apr 9-Jun 25 (12T) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

780.492.3027 | [email protected] | www.extension.ualberta.ca/business 372012-2013 | For Further InFormatIon 780.492.3027 | [email protected] | www.extension.ualberta.ca/management

INTRODUCTORY FINANCIAL ACCOUNTING (39 HOURS)

This course will introduce you to the four major financial statements including how to read, understand and prepare these statements. You will gain the ability to understand the accounting process and how it operates.

eXmGt 5579 Fa1 Sept 10-Dec 10 (12M) 6:15 pm–9:30 pm Class will not meet on Mon, Oct 8eXmGt 5579 wI1 Jan 16-Apr 3 (12W) 6:15 pm–9:30 pmeXmGt 5579 sp1 Apr 11-Jun 27 (12R) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

MANAGEMENT ACCOUNTING (39 HOURS)

This course will provide an introduction to management costing systems. Topics include: cost behaviour, relevant accounting, CostVolumeProfitAnalysis,jobcosting,activity–basedcosting,cost allocation, and an introduction to how costs are used to prepare a budget.

Prerequisite: Introductory Financial Accounting

eXmGt 5581 Fa1 Sept 12-Dec 5 (13W) 6:15 pm–9:15 pmeXmGt 5581 wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmeXmGt 5581 sp1 Apr 10-Jun 26 (12W) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

OPERATIONS MANAGEMENT (39 HOURS)

Operations management involves the design, planning, direction, and control of facilities, processes, materials, and people used in producing an organization’s products or services. Every industry and organization uses operations management principles. The course will cover capacity planning, resources scheduling, equipment operation, inventory control, purchasing, quality assurance, human resources management, project management and production standards and control.

eXmGt 5586 wI1 Mar 1, 2, 3 & Mar 15, 16, 17 (2FSD) Mar 7 & Mar 21, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra





OR




OR






STRATEGIC MANAGEMENT (39 HOURS)

(RECOMMENDED FINAL COURSE)

In this course, you will be challenged to develop optimal solutions to the key business problems and/or opportunities facing organizations. You will utilize a structured methodology to analyze the situation and develop plausible alternatives for evaluation. Case studies will include companies of various sizes, diverse industries, and different countries. This course integrates the courses of the Management Development Certificate Program and is recommended to be taken as the final course.

eXmGt 5682 Fa1 Nov 16, 17, 18 & Nov 30, Dec 1, 2 (2FSD) Nov 22 & Dec 6, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5682 wI1 Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmeXmGt 5682 sp1 Apr 26, 27, 28 & May 10, 11, 12 (2FSD) May 2 & May 16, Exams (R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra


This course will explore the theory and practice of organizations in three major parts: the organizational environment, the organizational structure, and the behaviour of groups and individuals within the organization. Topics include the social role of managers, organizational structure, individual perception, motivation, decision–making and leadership, communication, teamwork, managing change and business ethics.

eXmGt 5587 Fa1 Sept 13-Dec 6 (13R) 6:15 pm–9:15 pmeXmGt 5587 Fa2 Oct 12, 13, 14 & Oct 26, 27, 28 (2FSD) Oct 18 & Nov 1, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 Fa3 Nov 2, 3, 4 & Nov 23, 24, 25, (2FSD) Nov 8 & Nov 29, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587wI1 Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmeXmGt 5587wI2 Feb 8, 9, 10 & Feb 22, 23, 24 (2FSD) Feb 14 & Feb 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587wI3 Mar 8, 9, 10, & Mar 22, 23, 24 (2FSD) Mar 14 & Mar 28, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)eXmGt 5587 sp1 Apr 11-Jun 27 (12R) 6:15 pm–9:30 pmeXmGt 5587 sp2 Apr 19, 20, 21 & May 3, 4, 5 (2FSD) Apr 25 & May 9, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $575 no GST, textbooks extra





COMMERCIAL LAW (39 HOURS)

This course will provide an introduction to the Canadian legal system with emphasis on legal problems affecting the administration of business enterprises. Focus will be on the law of contracts.





DIRECTING AND MANAGING ORGANIZATION CHANGE (39 HOURS)

In this course you will learn how to design, implement, and manage successful change initiatives that are vital to an organization and key to becoming a successful manager. Topics include causes, speed, costs, and implications of organizational change, why and how people change, dealing with resistance and building organizational trust, change models and strategies, implementation theory, and process tips.




INTERPERSONAL COMMUNICATION IN BUSINESS (39 HOURS)



MARKETING (39 HOURS)

In this course, you will explore the management of marketing, with emphasis on marketing research, analysis, planning, and control. Case studies will provide an opportunity for you to apply marketing principles in an examination of Canadian business problems.



This course presents an understanding of the project management framework based on the Project Management Institute’s (PMI) perspective. It will provide you with the project life–cycle processes and the knowledge areas associated with project planning and delivery. The course will introduce a variety of project measurement tools and techniques such as Integration, scope, time, cost, risk, and quality. The course will also incorporate how to create a formal “Project Plan.”

eXmGt 5616 wI1 Jan 17-Apr 4 (12R) 6:15 pm–9:30 pmeXmGt 5616 sp1 Apr 26, 27, 28 & May 10, 11, 12 (2FSD) May 2 & May 16, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R) Fee: $575 no GST, textbooks extra








EXMGT 5566 FA1 Commercial Law 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5678 FA1 Directing and Managing Organizational Change 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5576 FA1 Interpersonal Communications in Business 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT5577 FA1 Introduction to Management 13T Sept 11-Dec 4 6:15 pm–9:15 pm $575EXMGT 5577 FA2 Introduction to Management 2FSD* Oct 12, 13, 14, & Oct 26, 27, 28 Exams Oct 18 & Nov 1 (2R) $575EXMGT 5578 FA1 Introduction to Managerial Economics 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5579 FA1 Introductory Financial Accounting 12M‡ Sept 10-Dec 10 6:15 pm–9:30 pm $575EXMGT 5585 FA1 Microeconomics 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5581 FA1 Management Accounting 13W Sept 12-Dec 5 6:15 pm–9:15 pm $575EXMGT 5587 FA1 Organizational Behaviour 13R Sept 13-Dec 6 6:15 pm–9:15 pm $575EXMGT 5587 FA2 Organizational Behaviour 2FSD* Oct 12, 13, 14 & Oct 26, 27, 28 Exams Oct 18 & Nov 1 (2R) $575EXMGT 5587 FA3 Organizational Behaviour 2FSD* Nov 2, 3, 4 & Nov 23, 24, 25 Exams Nov 8 & Nov 29 (2R) $575EXMGT 5587 FA4 Organizational Behaviour Online Sept 10-Dec 7 $675EXMGT 5582 FA1 Strategic Management 2FSD* Nov 16,17, 18, & Nov 30, Dec 1, 2 Exams Nov 22 & Dec 6 (2R) $575


EXMGT 5678 WI1 Directing and Managing Organizational Change 2FSD* Jan 11, 12, 13, & Jan 25, 26, 27 Exams Jan 17 & Jan 31 (2R) $575EXMGT 5577 WI1 Introduction to Management 13T Jan 15-Apr 2 6:15 pm–9:30 pm $575EXMGT 5577 WI2 Introduction to Management 2FSD* Feb 8, 9, 10 & Feb 22, 23, 24 Exams Feb 14 & Feb 28 (2R) $575EXMGT 5578 WI1 Introduction to Managerial Economics 7S Jan 12, 26, Feb 9, 23,

Mar 9, 23, Apr 6 8:30 am–3 pm $575EXMGT 5579 WI1 Introductory Financial Accounting 12W Jan 16-Apr 3 6:15 pm–9:30 pm $575EXMGT 5581 WI1 Management Accounting 12T Jan 15-Apr 2 6:15 pm–9:30 pm $57EXMGT 5584 WI1 Marketing 12W Jan 16-Apr 3 6:15 pm–9:30 pm $575EXMGT 5580 WI1 Macroeconomics 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575EXMGT 5586 WI1 Operations Management 2FSD* Mar 1, 2, 3 & Mar 15, 16, 17 Exams Mar 7 & Mar 21 (2R) $575EXMGT 5587 WI1 Organizational Behaviour 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575EXMGT 5587 WI2 Organizational Behaviour 2FSD* Feb 8, 9, 10 & Feb 22, 23, 24 Exams Feb 14 & Feb 28 (2R) $575EXMGT 5587 WI3 Organizational Behaviour 2FSD* Mar 8, 9, 10 & Mar 22, 23, 24 Exams Mar 14 & Mar 28 (2R) $575EXMGT5616WI1 ProjectPlanningandManagement 12R Jan17-Apr4 6:15pm–9:30pm $575EXMGT 5682 WI1 Strategic Management 12R Jan 17-Apr 4 6:15 pm–9:30 pm $575




EXMGT 5569 SP1 Consulting Processes 2FSD* Apr 12, 13, 14 & Apr 26, 27, 28 Exams Apr 18 & May 2 (2R) $575EXMGT 5576 SP1 Interpersonal Communication in Business 12T Apr 9-Jun 25 6:15 pm–9:30 pm $575EXMGT 5577 SP1 Introduction to Management 12T Apr 9-Jun 25 6:15 pm–9:30 pm $575EXMGT 5578 SP1 Introduction to Managerial Economics 12W Apr 10-Jun 26 6:15 pm–9:30 pm $575EXMGT 5579 SP1 Introductory Financial Accounting 12R Apr 11-Jun 27 6:15 pm–9:30 pm $575EXMGT 5581 SP1 Management Accounting 12W Apr 10-Jun 26 6:15 pm–9:30 pm $575EXMGT 5587 SP1 Organizational Behaviour 12R Apr 11-Jun 27 6:15 pm–9:30 pm $575EXMGT 5587 SP2 Organizational Behaviour 2FSD* Apr 19, 20, 21 & May 3, 4, 5 Exams Apr 25 & May 9 (2R) $575EXMGT 5587 SP3 Organizational Behaviour Online Apr 1-Jun 2 $675EXMGT5616SP1 ProjectPlanningandManagement 2FSD* Apr26,27,28&May10,11,12 ExamsMay2&May16(2R) $575EXMGT 5682 SP1 Strategic Management 2FSD* Apr 26, 27, 28 & May 10, 11, 12 Exams May 2 & May 16 (2R) $575






In 2007, Extension was relocated to the

historic Hudson’s Bay building, now

known as Enterprise Square, in downtown

Edmonton.




Professional Development Series

In today’s global work world, professionals at all levels are finding that continually enhancing knowledge and expertise is a powerful way to both position one’s self for career advancement and contribute towards the enrichment of an organization’s culture and operations.

The Professional Development Series consists of seven independent areas of specialization, allowing participants to select and focus on the professional development of a specific soft skill necessary for success.

The brevity and intensity of these courses were designed to meet the demand for short courses that are relevant, enriching, and provide quick accessibility to vital skills. The Professional Development series will provide large amounts of information on a specific topic in a short period of time.

The seven areas of specialization are: • BusinessAnalysisCommunication• BusinessAnalysisManagementFoundation• ConflictResolution• FinancialManagement• ManagementBootcamp• WorkplaceCoaching• WorkplaceCommunication

In total, there will be between three and five courses in each area of specialization, requiring approximately 50 hours of study.


• OfficialCompletionNoticedocumentationforyourresume• Theorybasedinstructionwithafocusonpracticaland

applied issues• Groupdiscussion,integration,andpracticeofmaterials• Increasedjobsatisfaction• Rapidengagementforimmediateandpracticalexecution• Networkingopportunities• Increaseyourefficiency,productivity,confidence• Createopportunitiesforyourcareeradvancement

Companies that fail to invest in employees

jeopardize their own success and

even survival– Bassi & McMurrer (2007)



BUSINESS ANALYSTS COMMUNICATION SERIES*

Subject/Cat#/Sec Course Title Day Dates Time Fee + GST EXGEN 5418 FA1 Win-Win Collaboration** MT Oct 15, 16 9 am–4:30 pm $465EXGEN 5364 WI1 Influencing Difficult People** M Feb 11 9 am–4:30 pm $375EXGEN 5424 WI1 Communication Strategies** RF Mar 21, 22 9 am–4:30 pm $465EXGEN 5356 SP1 Conflict Management**± F Apr 12 9 am–4:30 pm $375

BUSINESS ANALYSTS MANAGEMENT FOUNDATION SERIES*

Many business analyst professionals today are faced with the challenge of trying to bridge the gap between education/ career training and future goals/ opportunities. The Faculty of Extension’s new Professional Development Series for Business Analysts provides individuals with the tools necessary to build this bridge. The series consists of independent areas of specialization, allowing for participants to select the professional development most closely aligned with their future ambitions.

Subject/Cat#/Sec Course Title Day Dates Time Fee + GST EXGEN 3405 FA1 Technical Writing: Procedures & Manuals 4T Oct 9-Oct 30 6 pm–9 pm $315EXGEN5427WI1 ProjectManagementEssentials** RF Jan24,25 9am–4:30pm $465EXGEN 5425 WI1 Guiding Successful Teams** RF Feb 21, 22 9 am–4:30 pm $465EXGEN 5424 WI1 Communication Strategies** RF Mar 21, 22 9 am–4:30 pm $465

CONFLICT RESOLUTION SERIES*

If you work with people, inevitably you will have to deal with conflict. The potential for lost productivity, turn over, inefficiency and a toxic culture are high in an environment fraught with conflict. This concentration of study is designed to build skills and knowledge based on turning conflict from disruptive destruction to creative collaboration. Subject/Cat#/Sec Course Title Day Dates Time Fee + GST EXGEN 5418 FA1 Win-Win Collaboration** MT Oct 15, 16 9 am–4:30 pm $465EXGEN 5372 FA1 Mental Toughness: Training for Success** F Nov 9 8:30 am–4:30 pm $435EXGEN 5364 WI1 Influencing Difficult People** M Feb 11 9 am–4:30 pm $375EXGEN 5424 WI1 Communication Strategies** RF Mar 21, 22 9 am–4:30 pm $465EXGEN 5356 SP1 Conflict Management**± F Apr 12 9 am–4:30 pm $375


For course descriptions, please look under “Seminars” in this booklet or visit our website at www.extension.ualberta.ca/management/seminars.

* Once the requirements are met, students can apply for their official ‘Notice of Completion’ documentation. Simply complete the Notice of Completion Request form found on our website at www.extension.ualberta.ca/ppscompletion.

** 100% attendance is required in this class to achieve the Completion Notice at the end of the series. Students that do not meet this attendance requirement will be automatically dropped from the course.

± Please Note: Registration for spring courses will open on October 15th, 2012.



FINANCIAL MANAGEMENT SERIES*

The bottom line of any business is the bottom line. This series is designed to give professionals that do not deal directly with finances an insight into the basic terminology and concepts, statement design and interpretation of financial information. Subject/Cat#/Sec Course Title Day Dates Time Fee + GST EXGEN 5353 FA1 Basic Accounting for Nonaccountants** 6 M Sep 24-Nov 5 6:30 pm–9:30 pm $465EXGEN 5360 FA1 Finance for Nonfinancial Managers** WR Nov 7, 8 9 am–4:30 pm $465EXGEN 5423 SP1 Understanding Financial Planning,

Budgeting and Management**± MT Apr 29, 30 9 am–4:30 pm $465

MANAGEMENT BOOTCAMP SERIES*

This area of study is designed to give professionals an insight into the world of management. This series includes: leadership, project management, planning and finance. These topics are knowledge requirements for the leaders of today! The bootcamp format is an efficient and effective way to quickly update your skills and knowledge. Subject/Cat#/Sec Course Title Day Dates Time Fee + GST EXGEN 5360 FA1 Finance for Nonfinancial Managers** WR Nov 7, 8 9 am–4:30 pm $465EXGEN5427WI1 ProjectManagementEssentials** RF Jan24,25 9am–4:30pm $465EXGEN 5431 WI1 Leading, Supervising and Motivating** RF Mar 14, 15 9 am–4:30 pm $465EXGEN 5428 SP1 Strategic Planning**± RF May 2, 3 9 am–4:30 pm $465






Organizations are linking learning

to performance and the bottom line, and they

understand the relationship between creating a skilled workforce and achieving

enterprise – wide success

– ASTD 2004 State of the Industry Report



WORKPLACE COACHING SERIES*

To be an effective leader, one must master the art of coaching. A good coach improves and develops work–related skills and knowledge. It is the coaches’ role to enable the individuals to find answers within themselves and is dependent upon each individual’s motivation to succeed. A successful coach knows how to communicate, builds trust and understands emotional intelligence. This Coaching series gives participants knowledge and skills that are immediately implementable in today’s work world. Subject/Cat#/Sec Course Title Day Dates Time Fee + GST EXGEN 5426 FA1 Building Organizational Collaboration and Trust** M Oct 22 9 am–4:30 pm $375EXGEN 5410 FA1 Coaching for Success** RF Nov 22, 23 9 am–4:30 pm $465EXGEN 5425 WI1 Guiding Successful Teams** RF Feb 21, 22 9 am–4:30 pm $465EXGEN 5424 WI1 Communication Strategies** RF Mar 21, 22 9 am–4:30 pm $465EXGEN 5406 SP1 Implementing Emotional Intelligence (EQ) at Work**± M Apr 29 9 am–4:30 pm $375

WORKPLACE COMMUNICATION SERIES*

Communication is the basis of every function in any organization. From the mailroom to the CEO every department, unit and team member must know how to communicate effectively and efficiently. This series focuses on the pertinent aspects of communication within the business world. Practical, relevant and valuable, this training will give you the confidence to move your career to a new level.

Subject/Cat#/Sec Course Title Day Dates Time Fee + GST EXGEN 5432 FA1 Workplace Presentation Skills** 2T Oct 23, 30 8:30 am–4:30 pm $465EXGEN 5430 FA1 The Art of Business Relationships** MT Nov 5, 6 9 am–4:30 pm $465EXGEN 5429 WI1 Communicating Up, Down and Across

the Organization** F Feb 1 9 am–4:30 pm $375EXGEN 5424 WI1 Communication Strategies** RF Mar 21, 22 9 am–4:30 pm $465







Purchasing Management

PROGRAM OBJECTIVES

• Learnthefundamentalsofprocurement,transportation,logistics and operations

• Masterthetacticalskillsyouneedonaday–to–daybasis• Gainrecognitionforyourcommitmenttoyourskills

development• Demonstrateyourabilitytoassumemoreresponsibility

within your organization• Maximizeyourproductivityandefficiency

THE PURCHASING MANAGEMENT ASSOCIATION OF CANADA

With 7,000 members working across private and public sectors, PMAC is the principal source of supply chain training, education and professional development in the country, requiring all members to adhere to a Code of Ethics. Through its 10 Provincial and Territorial Institutes, PMAC grants the SCMP (Supply Chain Management Professional) designation, the highest achievement in the field and the mark of strategic leadership.

At the same time, a prevailing market demand exists for skilled entry to mid–level practitioners to support the management of increasingly complex upstream and downstream components of extended supply chains. PMAC offers a series of courses and seminars in supply management to develop proficiency in functional area processes and technical competencies.



How you will benefit from SupplyManagement Training

• Theintendedaudienceforthecoursesandseminarsareentry and intermediate–level practitioners who require a technical competence in supply management. The training will also be of interest to others seeking knowledge of supply management at an introductory level

• Juniorbuyers,purchasingassistants,productionplanners, warehouse clerks, material handlers, logistics administrators, inventory coordinators as well as associated, analysts and specialists

• Individualswhoworkoutsideofthesupplymanagementfield but have some procurement, logistics, and transportation or operations responsibilities

• Thosewithsupervisory/managementresponsibilityseeking basic knowledge of their direct reports’ supply management functional areas

• Anyonewhoinfluencesanorganization’s procurement decisions

We’ve made it easy. Choose what’s right for you

• Noeducationorexperiencepre–requisites• PMACmembershipnotmandatory• Selectthecourseorseminarsthatbestmeetyourneeds• Takeoneormultiplecoursesorseminars

For further information please visit PMAC website at www.aipmac.ca or at 780.944.0355 or Management Programs at 780.492.3027.

REqUIRED COURSES (COMPLETE ALL)

teChnICaL Courses (39 hours)Introduction to LogisticsIntroduction to Operations ManagementIntroduction to ProcurementIntroduction to Transportation

soFt sKILLs semInars (2 day seminars)Introduction to Business CommunicationsIntroduction to Contract Law and AdministrationIntroduction to Negotiations

BusIness manaGement semInars (2 day seminars)Introduction to Accounting and FinanceIntroduction to Business PlanningIntroduction to Marketing

those who successfully complete all courses and seminars within a stipulated timeframe will be eligible to receive a Diploma in supply management from the purchasing management association of Canada.


REqUIRED COURSES (COMPLETE ALL)

please note that most courses have pre–reading. Be sure to purchase your course textbook in advance from the university of alberta bookstore, rutherford Corner. student manuals will be emailed to your ualberta email account five days prior to class start date.

TECHNICAL COURSES

INTRODUCTION TO LOGISTICS (39 HOURS)

The interconnections between procurement, operations and transportation will be explored in this course. Participants will discuss how to balance the pressures for large order sizes to achieve low unit costs with the competing pressures to keep order sizes low to minimize warehouse space and inventory obsolescence. The options of few centralized warehouses versus multiple distributed warehouses will be addressed. Among the topics covered are forecasting, uncertainty, safety stocks and customer service requirements. Computer systems such as DRP, WMS and TMS will also be presented.

eXpmaC 5634 Fa1 Nov 3, 4 & Nov 17, 18 & Dec 1, 2 (3wkd) 8:30 am–4 pm (SD)eXpmaC 5634 wI1 Jan 15-Apr 2 (12T) 6:15pm–9:30 pmFee: $625 no GST, textbooks extra

INTRODUCTION TO OPERATIONS MANAGEMENT (39 HOURS)

This course will familiarize participants with operations in manufacturing, distribution and services organizations. They will learn the basics of location selection and layout. Among topics covered are capacity planning and scheduling, as well as the key concepts of JIT/Lean, OPT/TOC and MRP. Participants will discuss the challenges of balancing capacity with demand and be introduced to forecasting techniques, demand planning and inventory ordering. Quality systems and continuous improvement methodologies, including Deming, Juran, ISO 9000 and Six Sigma, will also be addressed.

eXpmaC 5635 Fa1 Sept 13-Dec 6 (13R) 6:15 pm–9:15 pm eXpmaC 5635 wI1 Feb 23, 24 & Mar 9, 10 & Mar 23, 24 (3wkd) 8:30 am–4 pm (SD) Fee: $625 no GST, textbooks extra

INTRODUCTION TO PROCUREMENT (39 HOURS)

From recognizing a need to issuing a purchase order, participants will learn the essentials of determining quantity, specifications and price that are the cornerstone of procurement. This course covers a variety of procurement scenarios: repetitive purchases of production materials, procuring one–time low–cost items, large capital goods acquisition and securing commodities under long–term supply contracts. The opportunities and challenges of international procurement versus domestic will be discussed. Participants will gain a broad understanding of the role of procurement and the various ways it can be organized.

eXpmaC 5632 Fa1 Sept 29, 30 & Oct 13, 14 & Oct 27, 28 (3wkd) 8:30 am–4pm (SD)eXpmaC 5632 wI1 Jan 16-Apr 3 (12W) 6:15 pm–9:30 pm eXpmaC 5632 sp1 Apr 12, 13, 14 & Apr 26, 27, 28 (2FSD) Apr 18 & May 2, Exams (2R) 6 pm–9:30 pm (F) 8 am–5 pm (S) 9 am–4 pm (D) Exams 6 pm–9 pm (R)Fee: $625 no GST, textbooks extra


Yet another Community Engagement initiative, CUP (the Community-University Partnership)

joined Extension in 2008. This academic research

unit works for the continued development

of children, youth, communities, and

families.


INTRODUCTION TO TRANSPORTATION (39 HOURS)

Participants will learn the advantages and limitations of the four modes of transportation: road, rail, air and water, as well as intermodal transportation. Topics covered include the role of freight forwarders, brokers and integrated transportation companies. This course will introduce participants to transportation documentation and allow them to experience basic load planning. Participants will gain an overview of contracts, insurance, customs clearance and letters of credit. The fundamentals of Incoterms 2000 and their impact on buyer seller responsibility for transportation will also be examined.

eXpmaC 5633 Fa1 Sept 12-Dec 5 (13W) 6:15 pm–9:15 pmeXpmaC 5633 wI1 Jan 12, 13 & Jan 26, 27 & Feb 9, 10 (3wkd) 8:30 am–4 pm (SD) Fee: $625 no GST, textbooks extra

SOFT SKILLS SEMINARS

INTRODUCTION TO BUSINESS COMMUNICATIONS (14 HOURS)

Principles and guidelines for effective communications in a business environment are the focus of this seminar. Topics covered include the impact of emotion on communication, using appropriate language, how to improve listening skills and the role of non–verbal behaviour. Participants will examine how to give and receive feedback, as well as how to respond to conflict. The seminar will address developing strong presentation skills and how to communicate in meetings. An overview of written communication, including e–mail etiquette, will also be provided.

eXpmaC 5693 wI1 Jan 19, 20 (SD) 8:30 am–4:30 pmeXpmaC 5693 sp1 Apr 8, 9 (MT) 8:30 am–4:30 pmFee: $615 no GST, textbooks extra

INTRODUCTION TO CONTRACT LAW AND ADMINISTRATION (14 HOURS)

While contracts are legal documents, contract administration is also about relationships. Participants will learn the basics of effective contract management from both perspectives. Contract basics such as types of contracts, characteristics of good contracts and the contract management lifecycle are topics covered. Participants will gain a familiarity with managing service level agreements and mitigating risk. The importance of relationship management and key factors for success are discussed. Communications, trust and dispute resolution are among the issues participants will explore.

eXpmaC 5695 Fa1 Sept 24, 25 (MT) 8:30 am–4:30 pmeXpmaC 5695 wI1 Feb 2, 3 (SD) 8:30 am–4:30 pmFee: $615 no GST, textbooks extra

INTRODUCTION TO NEGOTIATIONS (14 HOURS)

This seminar begins with an exploration of the nature and causes ofconflict,andthebarrierstoresolvingconflict.Variousconflictresolution approaches are then introduced. Participants will get to know their own negotiation style as the five negotiation styles are presented. Among the other topics covered in this seminar are assumptions and myths of negotiating, elements of win– win negotiations, how to prepare for the big event and dealing with difficult people. Participants will leave with an action plan to successfully conduct their next negotiation.

eXpmaC 5694 wI1 Feb 11, 12 (MT) 8:30 am–4:30 pmeXpmaC 5694 sp1 Apr 20, 21 (SD) 8:30 am–4:30 pmFee: $615 no GST, textbooks extra



BUSINESS MANAGEMENT SEMINARS

INTRODUCTION TO ACCOUNTING AND FINANCE (14 HOURS)

This seminar provides a comprehensive overview of how finance impacts supply management. Basic terminology used in finance and accounting are defined. Participants will learn how to read financial statements and understand how decisions are taken. They will be introduced to using key ratios to interpret financial information. The principles of accounting and budgeting will be presented. Participants will gain an understanding of how supply management practitioners make a business case for an investment and evaluate investment opportunities.

eXpmaC 5696 Fa1 Nov 24, 25 (SD) 8:30 am–4:30 pmeXpmaC 5696 wI1 Mar 11, 12 (MT) 8:30 am–4:30 pmFee: $615 no GST, textbooks extra

INTRODUCTION TO BUSINESS PLANNING (14 HOURS)

Every department has a critical role to play in delivering on an organization’s strategy. This seminar provides an overview of strategic planning in an organization and the basic elements of a strategic analysis (SWOT). The Porter 5–forces model for analyzing the competitive environment will be introduced. Topics covered include critical success factors, strategic maps and company positioning, and strategic models (low–cost, differentiation, and niche). Participants will discuss how to develop a strategic plan in a supply management role and the linkages between the strategic plan and a budget.

eXpmaC 5698 Fa1 Nov 26, 27, (MT) 8:30 am–4:30 pmeXpmaC 5698 sp1 May 4, 5 (SD) 8:30 am–4:30 pmFee: $615 no GST, textbooks extra

INTRODUCTION TO MARKETING (14 HOURS)

Participants will learn the role and purpose of marketing with a special emphasis on how marketing affects supply management. The differences between marketing and sales, marketing products and services, as well as B2B and B2C marketing will be addressed. Market research, understanding your competition, market segmentation and market selection are key topics covered. Among the other subjects discussed are the marketing mix: the “4 Ps” of product, pricing, place and promotion. Strategies for market leaders and market followers will also be outlined.

eXpmaC 5697 Fa1 Oct 20, 21 (SD) 8:30 am–4:30 pmeXpmaC 5697 wI1 Mar 16, 17 (SD) 8:30 am–4:30 pmeXpmaC 5697 sp1 May 27, 28 (MT) 8:30 am–4:30 pmFee: $615 no GST, textbooks extra








EXPMAC 5696 FA1 Introduction to Accounting and Finance SD Nov 24, 25 8:30 am–4:30 pm $615EXPMAC 5698 FA1 Introduction to Business Planning MT Nov 26, 27 8:30 am–4:30 pm $615EXPMAC 5695 FA1 Introduction to Contract Law and Administration MT Sept 24, 25 8:30 am–4:30 pm $615EXPMAC 5634 FA1 Introduction to Logistics 3wkd Nov 3, 4 & Nov 17, 18, & Dec 1, 2 8:30 am–4 pm $625EXPMAC 5697 FA1 Introduction to Marketing SD Oct 20, 21 8:30 am–4:30 pm $615EXPMAC 5635 FA1 Introduction to Operations Management 13R Sept 13-Dec 6 6:15 pm–9:15 pm $625EXPMAC 5632 FA1 Introduction to Procurement 3wkd Sept 29, 30 & Oct 13, 14 & Oct 27, 28 8:30 am–4 pm $625EXPMAC 5633 FA1 Introduction to Transportation 13W Sept 12-Dec 5 6:15 pm–9:15 pm $625


EXPMAC 5696 WI1 Introduction to Accounting and Finance MT Mar 11, 12 8:30 am–4:30 pm $615EXPMAC 5693 WI1 Introduction to Business Communications SD Jan 19, 20 8:30 am–4:30 pm $615EXPMAC 5695 WI1 Introduction to Contract Law SD Feb 2, 3 8:30 am–4:30 pm $615EXPMAC 5634 WI1 Introduction to Logistics 12T Jan 15-Apr 2 6:15 pm–9:30 pm $625 EXPMAC 5697 WI1 Introduction to Marketing SD Mar 16, 17 8:30 am–4:30 pm $615EXPMAC 5694 WI1 Introduction to Negotiations MT Feb 11, 12 8:30 am–4:30 pm $615EXPMAC 5635 WI1 Introduction to Operations Management 3wkd Feb 23, 24 & Mar 9, 10 & Mar 23, 24 8:30 am–4 pm $625EXPMAC 5632 WI1 Introduction to Procurement 12W Jan 16-Apr 3 6:15 pm–9:30 pm $625EXPMAC 5633 WI1 Introduction to Transportation 3wkd Jan 12, 13 & Jan 26, 27 & Feb 9, 10 8:30 am–4 pm $625


EXPMAC 5693 SP1 Introduction to Business Communications MT Apr 8, 9 8:30 am–4:30 pm $615EXPMAC 5698 SP1 Introduction to Business Planning SD May 4, 5 8:30 am–4:30 pm $615EXPMAC 5697 SP1 Introduction to Marketing MT May 27, 28 8:30 am–4:30 pm $615EXPMAC 5694 SP1 Introduction to Negotiations SD Apr 20, 21 8:30 am–4:30 pm $615EXPMAC 5632 SP1 Introduction to Procurement 2FSD* Apr 12, 13, 14 & Apr 26, 27, 28 Exams Apr 18 &

May 2 (2R) $625







RISK AND INSURANCE MANAGEMENT (RIMS)

Risk Management is the fast–growing, exciting discipline of management dealing with the handling of accidental losses which can seriously affect an organization’s normal operation if not handled in an effective manner. The CRM (Canadian Risk Management) is awarded to students who have successfully completed the three courses in risk management. Students completing additional business courses may be eligible for the Fellow of Risk and Insurance Management. For more information on the RIMS program please contact the Risk and Insurance Management Society at 212.286.9292 or visit their website at www.rims.org. To register for a course at the University of Alberta, please contact the Management Programs office at 708.492.3027.


• RiskAssessment• RiskControl• RiskFinancing

In order to acquire the actual CRM certification, candidates who have complete all three of the courses need to:

• Createanonlineprofileathttp://www.rims.org/education/Pages/CRMdesignation.aspx

• Mailcopiesofthethreegradereportstheyreceivedfrom the institution/university along with a $100 verification processing fee (Canadian funds), in the form of a cheque made payable to GRMI at 1065 Avenue of the Americas, 13th Floor, New York, NY 10018.

o NOTE: It may take up to six weeks to process the CRM completion certificate.

Risk and InsuranceManagement

INSURANCE INSTITUTE OF CANADA (FCIP)

The Insurance Institute of Canada is the professional education arm of the general insurance industry in Canada. It is recognized nationally and internationally and elects graduates as Chartered Insurance Professionals (CIP) and Fellow Chartered Insurance Professionals (FCIP). The Fellowship is an executive development program designed to both advance your leadership skills and provide you with a deeper knowledge of the core functions of insurance leading to the insurance industry’s premier qualification, Fellow Chartered Insurance Professional (FCIP). The Insurance Institute works in partnership with universities across Canada in the delivery of the Fellowship program. please note that the FCIP designation (original-track) will close as of December 31, 2017. Students currently enrolled in this program have up until this date to complete their program requirements. If you are not currently enrolled in this program you will be required to take the new FCIP track offered by the Insurance Institute of Canada For more information, please contact The Insurance Institute of Northern Alberta at 780.424.1268 or by email at [email protected]. To register for a course at the University of Alberta, please contact the Management Programs office at 780.492.3027.


Risk and Insurance Management

THE FOLLOWING COURSES APPLY TO INSURANCE INSITUTE OF CANADA (FCIP) & RISK AND INSURANCE MANAGEMENT (CRM)

CONFLICT OF LAWS (39 HOURS)

This course is an introduction to the methods used in Canadian law to resolve problems that have a relevant foreign element. Basic concepts including the impact of the Canadian constitution, the structure of conflict of laws rules, domicile and residence, and proof of foreign law and special cases including recognition of foreign judgments, jurisdiction and the choice of law in cases with foreign elements. Application to the property and casualty insurance industry will be emphasized.

eXIIC 5629 wI1 Jan 16-Apr 3 (12W) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

EVIDENCE (39 HOURS)

This course will cover the introduction to evidence, quality and classification: admissibility and relevance; exclusionary rules, hearsay, admissions, privilege, solicitor–client, husband– wife; best evidence, opinion evidence, character evidence, burden of proof, examination and cross examination, role of judges and juries. The emphasis will be on the application of these principles to property and casualty insurance.

eXIIC 5628 sp1 Apr 11-Jun 27 (12R) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

RISK CONTROL (39 HOURS)

This course will focus on understanding common hazard types, selecting appropriate risk control techniques, implementing the chosen techniques and monitoring the results. Subjects reviewed include framework for risk control, criteria for decision– making, accidental causes and integrative approaches to risk control, non–insurance transfers, and risk control techniques.

eXIIC 5630 wI1 Jan 15-Apr 2 (12T) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

RISK FINANCING (39 HOURS)

This course will cover ways in which an organization can obtain funds to pay for accidental losses. Subjects reviewed include: financing property, net income, and personnel losses; accounting and some income tax aspects of accidental losses; insurance pricing; selection of insurers and their representatives; implementing risk retention–available options, including use of affiliated insurers; and risk cost allocation.

eXIIC 5631 sp1 Apr 10-Jun 26 (12W) 6:15 pm–9:30 pmFee: $575 no GST, textbooks extra

RISK ASSESSMENT (39 HOURS) (formerly Risk Management Process (Structure of The)

This course will focus on identifying and analyzing the loss exposures and developing alternative techniques for treating each exposure. Subjects reviewed include risk management in an organization and its effect on profits, risk identification and analysis, property risks, net income risks, liability risks, personnel risks, probability, decision–making and capital budgeting methods.

eXIIC 5626 Fa1 Sept 12-Dec 5 (13W) 6:15 pm–9:15 pmFee: $575 no GST, textbooks extra

TORTS (39 HOURS)

This course is an introduction to tort law. Topics covered include negligence, the duty of care, the standard of care, the duty to help, causation, remoteness, purely economic losses, occupiers’ liability, defamation, strict and vicarious liability, the assessment of damages, intentional torts, and defenses. Application to the property casualty insurance industry will be emphasized.

eXIIC 5627 Fa1 Sept 13-Dec 6 (13R) 6:15 pm–9:15 pm Fee: $575 no GST, textbooks extra






Seminars

As the business world moves quickly and continues to evolve, it is increasingly important that individuals invest in themselves. Management Seminars, at the University of Alberta Faculty of Extension, are focused on equipping participants with a specific and relevant skills that will empower them as they respond to these rapid changes.

There are numerous seminars offered throughout the academic year. Some seminars focus on soft skills such as communication, mentoring, and time management, while others are have a more specific utilization such as accounting, finance, and budgeting. These seminars are designed to meet current needs, are regularly

updated and evaluated, and are designed to be highly informative and very compact. Most seminars are between 7 and 14 classroom hours, although some may be as many as 27 classroom hours.

Providing a strong balance of theory and practical experience, these Seminars are created to ensure learning is immediately applicable for participants.


• Increaseproductivityandinnovation• Createanddiscovernewabilitiesandideas• Learnnewskillsandtrainfornewchallenges• Improvebusinessprocesses,employeeproductivityand

job satisfaction• Positionyourselffavourablyinyourcareer• Satiateyourpassionandhungerforcontinuouslearning


Seminars

THE ART OF BUSINESS RELATIONSHIPS (14 HOURS)

Being able to present yourself with confidence in business and social situations is a necessary and valuable skill. While 15% of your financial success is dependent on your training and expertise, 85% of your success depends on your soft skills; your ability to get along with others, work in teams and present yourself to your best advantage. Knowing and practicing acceptable workplace behavior can make the difference between forging ahead and lagging behind. Solid business etiquette practices reflect favorably on you and your organization. It is more than good manners. It is how we relate to others in a sincere and unaffected way; strengthening relationships and easing difficulties.

In this workshop, you will:

• Understandtherolesocialskillsplayinbusinesssuccess• Examinecommonworkplacecommunicationpractices

(face–to–face, telephone, email) through the etiquette lens• Understandandpracticeskillssuchasintroductions,

thanking, compliments and the art of gift giving• Developmethodsofhandlingofficegossip,makingamends

and giving credit• Exploresuccessfulbusinessnetworkingandsocial

conversation strategies• Understandtheroleofpersonalappearanceanddining

practices in the business environment • Consideraspectsofrelationshipbuildingposedbycross

cultural and international differences

eXGen 5430 Fa1 Nov 5, 6 (MT) 9 am–4:30 pmFee: $465 plus GST, materials included

registration Deadline: Five working days prior to the commencement of this seminar.

Corporate registration: Register three participants in this course and send a fourth participant at no charge. (All registrations and supporting documents must be submitted to the Faculty at the same time.)

ASSERTIVE COMMUNICATION (7 HOURS)

Assertiveness is an attitude and a combination of skills that are simple to learn. When you develop these skills, you will not only feel better about yourself and gain control of your life, you will also have access to opportunities for professional productivity and personal success. Think about it: if you don’t stand up for yourself, your ideas, and your goals, who else will?

In this workshop, you will:

• Understandthedifferencebetweenaggressive,submissiveand assertive behaviour;

• Identifythe3keyprinciplesofassertivebehaviour:− be honest about what is relevant− stick to your bottom line− communicate as equals

• Relatetheseprinciplestospecificsituationsatwork, such as giving and receiving criticism and asking for help

eXGen 5422 Fa1 Nov 23 (F) 9 am–4:30 pmFee: $375 plus GST, materials included




BUILDING ORGANIZATIONAL COLLABORATION AND TRUST (7 HOURS)

Effective collaboration is more important than ever in today’s turbulent business environment. As most organizations are asking employees to “do–more–with–less”, it takes collaboration for teams to keep pace with continuous demands for excellence in products and services. Organizations are challenged with not only realizing the potential of their employee’s rich knowledge but also encouraging them to share that knowledge with others. Trust in the organization and in others is required to tap into organizational potential.

In this workshop, you will:• Buildleadershipskills• Explorepracticalwaystodevelop

a culture of collaboration and trust • Buildaworkplaceasacommunity• Createanofficeinwhich

empowerment occurs naturally• Promoteawillingnesstobe

creative and take risks• Promoteflexibilityandfull

engagement of the workforce• Buildandpromotesincererespect

for coworkers and employees

eXGen 5426 Fa1 Oct 22 (M) 9 am–4:30 pmFee: $375 plus GST, materials included



BASIC ACCOUNTING FOR NON–ACCOUNTANTS (18 HOURS)

This course is designed to give non–accountants an insight into, and working understanding of, accounting. The focus will be on explaining the basics of accounting.

At the completion of the course, you will be able to put togetheraccounting statements for simple organizations and understand the composition and detail of accounting statements for any organization.

outline:• Introductiontoaccounting• History,reasonforexistence• Financialtransactionsandotherbasicterms• Doubleentrybookkeeping/journalentries• Preparationofaccountingstatements• Incomestatement• Balancesheet• Cashflowstatement• Generallyacceptedaccountingprinciples• Guidanceinpreparationofaccountingstatements• Understandingthelimitations• Internalcontrols• Auditedandunauditedfinancialstatements• Morepracticewithaccountingstatements• Revenues• Expenses• Assets(includingdepreciation)• Liabilities• Equity• Bankstatementreconciliation• Specialjournalsandledgers• Variationsinaccountingduetotypeoforganization• Soleproprietorship,partnership,incorporation• Profitpursuing,nonprofit,government• Retail,manufacturing,service,resource,etc.• Applyingwhatyouhavelearned• Addressingyouraccountingneedsinthe

context of the course

eXGen 5353 Fa1 Sept 24-Nov 5* (6M) 6:30 pm–9:30 pm *Class will not meet on Oct 8Fee: $465 plus GST, materials included



Seminars

Alone we can do so little;

together we can do so much. ” ”

– Helen Keller


CONFLICT MANAGEMENT (7 HOURS)

Conflict is an inevitable part of daily living. In our business, personal, and social affairs, we encounter conflict. When mismanaged, conflict can be destructive and disruptive. If properly addressed, it is an opportunity for creativity and problem solving. Learn how to recognize the potential in conflict, get conflict into the open and establish a climate where both parties can negotiate a successful, win–win outcome.

Discover why so many conflicts are destructive and how and why they result in failure. Learn how to deal with a number of common responses to conflict. Develop new skills through participation in case studies, practical applications, simulations and group activities. Practice the skills you need to successfully manage and resolve the conflicts in your professional and personal relationship.

In this workshop, you will:• Summarizethekeypointsofthecollaborativeconflictapproach• Identifyresponsestoconflictandhowtousethese

appropriately• Discusstheangerarousalcycleandhowthatimpactsconflict• Createpositivecyclesofcooperationandcollaborationto

break negative interaction cycles and patterns• Developpersonalactionplanstorespondmoreproductively

and creatively to conflict

eXGen 5356 spl* Apr 12 (F) 9 am–4:30 pmFee: $375 plus GST, materials included




COACHING FOR SUCCESS (14 HOURS)

Once good personnel have been recruited, their development and ongoing contribution to organizational success depends upon the quality of the coaching they receive. At a time when employee performance and retention is of utmost importance, the coaching factor is best not left to chance.

Successful coaches draw on both professional development skills and performance management skills. They assist employees to better understand the expectations of the organization and how they can positively impact their own career development within the organization through continuous learning and performance management.

In this workshop, you will:• Gainanunderstandingofthecoachingrole

within the leadership/management system• CompletetheCoachingInventoryselfassessment• Understandprofessionaldevelopment/career

pathing by matching organizational expectations and employee development

• Understandperformancedevelopment: - assessment - planning - goal setting• Learntheperformancemanagementskillsofobserving,

meeting, giving feedback, and modifying• Touchonmotivation,communication,problemsolving,

and dealing with conflict

eXGen 5410 Fa1 Nov 22, 23 (RF) 9 am–4:30 pmFee: $465 plus GST, materials included



Seminars


COMMUNICATION STRATEGIES (14 HOURS)

Communication can effectively make or break business interactions. Regardless of technical ability or company knowledge, successful professionals require strong communication skills to connect with others within and outside the organization. Foundational communication strategies include understanding the intricacies and challenges of communication, recognizing and overcoming barriers, effective listening, reading non-verbal cues, adapting your communication styles to better connect with others and giving and receiving feedback.

In this workshop, you will:• Understandthecommunicationprocessandtoidentify

potential barriers• Practiceavarietyofpracticalcommunicationskills

including: listening on multiple levels, sending clear messages, and giving and receiving successful feedback

• Assesscommunicationskillsanddetermineareasofdevelopment

• Assesstheircommunicationstylesandpractice

eXGen 5424 wI1 Mar 21, 22 (RF) 9 am–4:30 pmFee: $465 plus GST, materials included



COMMUNICATING UP, DOWN, AND ACROSS THE ORGANIZATION (7 HOURS)

Learn practical skills and strategies for upward communication as well as across and downward throughout your organization. Create new opportunities as you learn how to express your ideas to individuals at all levels of your organization.

In this workshop, you will:• Learntoanalyzeyouraudience• Targetyourmessagetocreatemeaningtotherecipient• Assessandadaptmessagestootherscommunication

preferences and learning styles• Createcredibility• Shaperesponsestoyourmessagesusingdirectand

indirect approaches

eXGen 5429 wI1 Feb 1 (F) 9 am–4:30 pmFee: $375 plus GST, materials included



Seminars


THE EXCELLENT ASSISTANT (14 HOURS)

Before you can effectively assist anyone else, you must know yourself. Through self assessment and quality instruction, this course will teach you how to build relationships, think strategically, manage your time effectively, and influence those around you. This program is developed specifically for employees who provide support to others in their organization.

In this workshop, you will:• Anticipateworkunitneedsandidentifypriorities• Demonstratethefactorscontributingtosuccess

in the workplace• Consistentlytakeabroad–scale,longterm“strategic”

view of challenges and opportunities• Bewillingtospeakupinpositivewaysaboutproblems

and offer constructive solutions• Usethecommunicationprocesseffectively• Usetheirunderstandingoftheirworkunit’sneeds

improve unit results• Managemultiplepriorities• Learnhowtoplantheworkandworktheplan• Learnhowtoseparatetheurgentfromthereallyurgent• Learnhowtostaycalmunderpressure• Separatethecriticalfewfromthetrivialmanyand

concentrate efforts accordingly

eXGen 5414 sp1* Apr 18, 19 (RF) 9 am–4:30 pm Fee: $465 plus GST, materials included




FINANCE FOR NON–FINANCIAL MANAGERS (14 HOURS)

All supervisors, managers, and other professionals are challenged with the task to review and analyze financial statements and data. In many organizations, more and more focus is being placed on budgets and financial management techniques. This seminar will introduce basic financial concepts to participants whose primary role is in other functional areas. You will gain an understanding of how financial statements are prepared and how to interpret financial statements and data in order to make prudent and proper financial decisions.

outline:• Introductiontobasicterminologyandprinciples• Identifyingbasicfinance/accountingprinciplesandconcepts• Typesoforganizations• Soleproprietorship• Partnerships• Corporations• Howtodraftandunderstandthebalancesheet

and income statements• Accountsreceivable• Inventoryevaluation• Fixedassetsapplication• Liabilities• Owners/shareholdersequity• Revenuerecognition• Expenseclassification• Preferredandcommonshares• Auditedandunauditedfinancialstatements• Notestothefinancialstatements• Financialstatementanalysis• Ratioanalysis• Comparativeanalysiswithotherfirms• Annualreports• Understandingandplanningcashflow• Basictechniquesinbudgetplanningandpreparation

eXGen 5360 Fa1 Nov 7, 8 (WR) 9 am–4:30 pmFee: $465 plus GST, materials included



Seminars


GMAT PREPARATION (27 HOURS)

Improve your chances of gaining admission to the MBA program of your choice with a comprehensive course covering each area of this challenging exam: mathematics, reading comprehension, grammar, critical reasoning, and essay writing. Reinforce your skills with practice on real GMAT questions and exam simulations and benefit from the tips and strategies offered by our experienced GMAT instructor.

eXGen 5419 Fa1 Sept 12-Nov 7 (9W) 6:30 pm–9:30 pmeXGen 5419 wI1 Jan 19, 26, Feb 2, 9 (4S) 8:30 am–4:30 pmeXGen 5419 spl* Apr 13, 20, 27, May 4 (4S) 8:30 am–4:30 pmFee: $885 plus GST, materials included



GUIDING SUCCESSFUL TEAMS (14 HOURS)

Organizations have always relied on the success of teams in some form. In today’s dynamic and competitive work environment there is more emphasis on groups of people, working in teams, taking joint responsibility for achieving results. Even if the team goals are clear, there may be no team commitment to the group goals or no consensus on the means of achieving those goals.

Teams require careful planning, structuring, and maintaining. A key ingredient essential to the development and maintenance of teams is the leadership and guidance that teams receive through the stages of growth. Team Leaders have to be able to work effectively within this environment, build solid working relationships and get the best out of their teams in a wide range of situations and environments.

This two day course explores the key factors that make teams successful and the skills and tools required to build effective teams and guide them through their development.

“Coming together is a beginning. Keeping together is progress. working together is success.” – henry Ford

eXGen 5425 wI1 Feb 21, 22 (RF) 9 am–4:30 pmFee: $465 plus GST, materials included



Seminars

In celebration of Extension’s 100th year,

April 4, 2012 was declared “University

Extension and Lifelong Learning Day” by the Honorable Stephen Mandel, Mayor of

Edmonton.


IMPLEMENTING EMOTIONAL INTELLIGENCE (EQ) AT WORK (7 HOURS)

Have you ever wondered why some people succeed while others, equally intelligent, fail? Or, why some people seem to have so much empathy and self–awareness while others bumble along in an interpersonal ‘fog’? What is emotional intelligence and why does it matter?

EQ styles play a very important role in daily workplace interactions such as learning how to respond to criticism. How to deal with diversity. Understanding the need for tolerance with certain behaviors or situations or how to motivate ourselves and others. According to many experts, Emotional Intelligence (EQ) may be more important than IQ in determining success, both on the job and in personal life.

In this workshop, you will:• Understandthefiveessentialelementsinvolvedwith

emotional intelligence• Observeyourownemotions.Learntoidentifya‘feeling‘as

it happens• Understandself–regulation:managingresponsessothat

they are appropriate to the situation• Developtheabilitytochannelresponsessothatyou

move toward a goal; the ability to delay gratification and control impulses

• Defineempathy:abilitytorecognizeothers’perceptions,ability to take the perspective of another individual

• Gatherknowledgearoundsocialinfluence

eXGen 5406 sp1* Apr 29 (M) 9 am–4:30 pmFee: $375 plus GST, materials included




INFLUENCING DIFFICULT PEOPLE (7 HOURS)

Difficult people have learned that their approaches help them get their way. It seems that a small number of difficult people cause most of the stress in our lives—robbing us of our productivity and satisfaction. Our usual responses only seem to make it worse.

In this interactive workshop, you will learn to recognize the patterns some people use to develop the skills and responses needed to deal with these patterns more effectively and productively. Short–term tactics necessary to preserve your sanity and your priorities will be practiced, as well as long–term strategies on how to create cooperation and more productive relationships. You will develop a personal action plan to build and sustain your influence in difficult situations and in life in general.

In this workshop, you will:• Identifycommonpatternsusedby‘difficult’people• Relatehowstylepreferencescanleadtodifficulties• Influencepeopleusingavarietyofapproaches• Createpositivecyclesofcooperationandcollaboration

to address difficult patterns• Use10communicationtacticstorespond

to tough situations• Developpersonalactionplanstoinfluence

the difficult people in your life

eXGen 5364 wI1 Feb 11 (M) 9 am–4:30 pmFee: $375 plus GST, materials included



Seminars


LEADING, SUPERVISING, AND MOTIVATING (14 HOURS)

In the current business environment of economic uncertainty and rapid change, the challenge to remain sustainable and competitive while focusing on growth can be significant. The key success factor in meeting these challenges for businesses and teams come from the quality of leadership and the effectiveness of supervision practices within the organization. Leaders and supervisors, who realize the value and learn the skills of motivating a workforce to move through trying times, produce exceptional results.

eXGen 5431 wI1 Mar 14, 15 (RF) 9 am–4:30 pmFee: $465 plus GST, materials included



MANAGING YOUR TIME (7 HOURS)

Are you managing your job is or is your job managing you? Do you have enough time to get the job done? How do you know? In this workshop you will analyze your current thinking around “Where did the time go?” and identify practical strategies to get back on track and in control.

In this workshop, you will:• Understandwhytimemanagementmatters• Learntomanageyourenergy• Understandthemythofmulti–tasking• Identifywhatyouwanttobe‘knownfor’• Learntosetgoalsandprioritize• Examineyourtimewastersandsourcesofdisorganization• Learntosayno!

eXGen 5369 Fa1 Sept 28 (F) 9 am–4:30 pmFee: $375 plus GST, materials included



MENTAL TOUGHNESS: TRAINING FOR SUCCESS (7 HOURS)

Why mental toughness training? Every business needs people who are talented, driven, and mentally tough. Results are determined by the ability to consistently take the actions needed to produce superior results. In fact, research shows that more than any other factor, mental toughness is the key to confidence, motivation, and success any time your life gets difficult.

have you ever wondered:• Howtoremainpersistentandconfidentwhenadversityhits?• Howtocopeeffectivelywhenothersaretreatingyoupoorly?• Howtomotivateyourselftotakeactiononcriticaltasks?• Howtocomethroughconsistentlywithgreatperformances

in presentations and key meetings?

Mental toughness is a set of practices that enables you to master yourself mentally and emotionally so you can get the results you want. At one time, it wasn’t fashionable to talk about emotions in the workplace–they were personal issues to be left at home. As a result, many employees have not perfected their mental toughness skills. Today, progressive organizations realize that how much you know about mental toughness–and how mentally tough you are will be a major factor determining how successful you will be and how much you will enjoy life along the way.

This seminar has one main objective: to teach you how to become your own success coach so you can get the results you want in your job and your life. Specifically, it will teach you the practices of mental toughness so you can overcome fear, take action, and create confidence for yourself in the face of any challenge. It has become common knowledge that highly successful people are different in their thinking and behavior than other people. But what are the unseen, often unknown mental toughness practices of these individuals?

eXGen 5372 Fa1 Nov 9 (F) 8:30am–4:30 pmFee: $435 plus GST, materials included



Seminars


PROJECT MANAGEMENT ESSENTIALS (14 HOURS)

Project management has become a critical skill in every work place. Managers need to know the tools, techniques and have the knowledge to handle projects and deliver successful project outcomes. Learn the basics to help you plan, execute, and control project management activities. Topics include an overview of Project Management and the major phases or stages, requirement definition, group leadership, communicating your plans and general resources. Project Planning and Management is an introductory project management course. The course provides the tools that project managers use to organize their projects. We will explore successful projects. We will explore why projects that seemingly follow all of the necessary rigor and methodology often fail. In the end, students will leave with an enhanced ability to plan, execute and control their project management activities.

In this workshop, you will:• Organizeprojects• Useprojectmanagementtoolstosetupand

manage a project• Anticipateprojectpitfalls • Communicateaprojectplan• Executeandcontrolprojectmanagementactivities• Troubleshootcommonpitfalls

eXGen 5427 wI1 Jan 24, 25 (RF) 9 am–4:30 pmFee: $465 plus GST, materials included



STRATEGIC PLANNING (14 HOURS)

Strategy is more important than ever before in our highly competitive world. Whether a high tech software organization, a health care organization, government funded non–profit company or a publicly traded multi–national conglomerate, strategy is key to setting the plan to be successful.

Strategic planning allows an organization to set up a plan to achieve its’ objectives. Developing strategies often requires individuals to think creatively. Learn the basic elements of strategic planning to position your organization to be more effective in achieving its stakeholder’s goals.

In this workshop, you will: • Assessacompany’scompetitivepositioning• Buildacompetitivemarketingstrategy• Understandtheimpactofpricinginstrategicplanning• Understandhowproductionandoperationscansupport

corporate strategy• Learnhowtousebusinessintelligencetoenhancestrategy• Understandwhathappenswhenstrategyfails

eXGen 5428sp1* May 2, 3 (RF) 9 am–4:30 pmFee: $465 plus GST, materials included




Seminars

What once was traveling libraries,

“magic lantern” shows, and free public lectures in far-flung rural Alberta is today a multi-faceted, research-driven agent

of community engagement, locally,

nationally, and internationally.


SUCCESSFUL PEOPLE MANAGEMENT (14 HOURS)

There is mounting evidence to suggest that what fuels long term business success has less to do with operational excellence and more to do with management innovation – new ways of thinking about, engaging, mobilizing and organizing people (Gary Hamel – The Future of Management, 2007). The challenge is to find ways to inspire people to bring all their capabilities to work every day.

In this workshop, you will:• Discusscurrentleadership/managementideas• Assessyourownmanagementapproach• Learnthekeystoenhancingemployeeengagementand

productivity at work• Discussmotivation,diversity,innovation,effective

communication, change and dynamic teaming• Stretchyourthinking• Increaseyourcapabilitiesandconfidenceasanauthentic

and aspiring leader and manager of people

eXGen 5377 spl * Apr 8,9 (MT) 9 am–4:30 pmFee: $465 plus GST, materials included




TAKE THIS JOB AND… LOVE IT! (7 HOURS)

60% of people say the number one stressor in their lives is their job? Does this apply to you? What about the rest? Who are the lucky few who actually enjoy their jobs? And does loving your job mean leaving the job you’re in, or are there ways to change your thinking about any situation. Take heart: Loving your job depends more on the individual than the job!

In this workshop, you will:• Takeresponsibilityforyourcareer• KnowyourSELF• Applytaskmanagementtechniquestobetteryourefficiency• Understandtheroleofmotivation• Followyourpassion• Recognizetheimportanceofattitude;andspreadjoy

through your workplace

eXGen 5421 Fa1 Oct 19 (F) 9 am–4:30 pmFee: $375 plus GST, materials included



Seminars


UNDERSTANDING FINANCIAL PLANNING, BUDGETING AND MANAGEMENT (14 HOURS)

This seminar will provide an introduction to the concepts of managerial finance including operations planning, budgeting, activity control. and analysis for decision-making alternatives.The process and steps required to develop an annual operating or activity budget including incorporating strategic plans and directions, determining activities, and levels and costing of resources will be discussed. You will develop and strengthen your basic financial decision-making skills and learn how to use financial information more effectively.

In this workshop, you will:• Explorethevalueofstrategicfinancialinformation• Reviewofgenerallyacceptedaccountingprinciples

and concepts• Reviewofproduction/manufacturingcosts

(variable and fixed)• Costbehaviourpatterns• Cost-volume-profitrelationship• Operatingleverage• Assigningcostofsegments/divisions• Break-evenanalysis• Salesandvolumeforecasting• Detailedcashflowschedules• Inventorydecisionmodel• Methodsofmeasuringperformanceinprofitcentre• Relevantcostfordecisionmakingthatinclude

whether or not to contract out • Methodsofcomputingdepreciationandinventoryvaluation

eXGen 5423 spl * Apr 29, 30 (MT) 9 am–4:30 pmFee: $465 plus GST, materials included




WIN-WIN COLLABORATION (14 HOURS)

Win–win interest–based collaboration is a process that enables stakeholders to become partners in the problem solving and decision making process. It assumes that mutual gains are possible, that solutions which satisfy mutual interests are more durable, and that parties should help each other achieve a positive result. In this workshop we will explore how interest-based collaboration can be a positive and productive method for building meaningful partnerships within your organization and in your life.

In this workshop, you will:• Explainwhatapartnershiplookslikeandwhyitis

necessary for today’s workplace• Outlinethecriticaldifferencebetweenpositionaland

interest based negotiation• Defineinterest-based(win-win)collaboration• Identifytheskills,sets,andstepsrequiredforcreating

collaborative partnerships• Explainhowtocreatevalue• Describetheimpactofthegive-getprincipleonpartnerships• Prepareandcarryoutaninterest-basedcollaboration• Developpersonalactionplanstoenhancepersonal

collaboration skills

eXGen 5418 Fa1 Oct 15, 16 (MT) 9 am–4:30 pmFee: $465 plus GST, materials included



Seminars


INVESTMENTS AND FINANCIAL PLANNING

THE ART AND SCIENCE OF INVESTING (20 HOURS)

This course will present the principles and techniques used in portfolio analysis and investment management for the beginner to intermediate investor. These principles apply not only to individually managed portfolios but also to large institutional portfolios managed by mutual and pension funds. Discussion will revolve around the three distinct asset classes (cash, fixed income, and equities) and how to integrate them into a globally diversified investment portfolio. Analysis of individual securities, as well as mutual funds, will be discussed. You will gain an understanding of investment strategies used by professional money managers. An introduction to investment resources on the Internet will also be provided.

outline:

eXGen 5390 wI1 Jan 15-Mar 19 (10T) 6:30 pm–8:30 pmFee: $395 plus GST, materials included



Getting started• Readingthefinancialpages• Researchreportsonthe

Internet

Making the investment decision• Fundamentalanalysis:how

and what to buy• Technicalanalysis:whento

buy and sell

Managed investments• Mutualfunds• Closed–endfunds• Hedgefunds• Fundoffunds• Wrapaccounts• Managedaccounts

Passive investments• Indexfunds• Exchange–tradedfunds

Strategies to minimize and manage risk• Portfolioconstruction• Assetallocation

• Diversification• Efficientfrontier

Investment alternativesexplained• Equities:commonshares,

preferred shares,• Incometrusts• Fixedincome:bondsand

debentures, GICs

Derivatives• Putsandcalls• Rightsandwarrants

Tax–efficient investing• Reducingtaxes• RRSP,RRIF,RESP,LSVCC• Flow–throughlimited

partnerships• Universallifeinsurance

How the economy dictates price• Monetarypolicy• Economiccycles• Interestandexchange

rates

WORKPLACE PRESENTATION SKILLS (14 HOURS)

You are undertaking a very important mission: As an expert in your field, you are going to deliver a presentation. From the time you step into the spotlight, you will set the pace. You will control the audience. But remember, your audience has limited time to absorb your ideas. If your presentation is not coherent and simply communicated, you will lose them. In this two–day workshop you will learn the insider tips to prepare and present presentations with specific purpose(s).

This course has been designed for those who want to develop and/or sharpen their presentation design and delivery skills. Topics include: determining the purpose of your presentation, analyzing the audience and environment, types of introductions, determining key points, sequencing, conclusions, language and personal mannerisms.

Please note: This course will be run on two consecutive Tuesdays.

at the end of this two day workshop, you will:• Design and deliver (in class) business presentations for

both small and large groups with the purpose of building interest, support and motivation

eXGen 5432 Fa1 Oct 23, 30 (2T) 8:30 am–4:30 pmFee: $465 plus GST, materials included



Seminars






PERSONAL INVESTMENT STRATEGIES (20 HOURS)

The objective of this course is to provide you with the tools and a framework of knowledge to become an intelligent investor. Using sound, proven principles of value investing, you will learn to set a confident and rational personal investment strategy that is tailored for you.

With particular attention paid to investor principles and attitudes, this course will provide practical advice for portfolio asset management and avoidance of investment pitfalls. The focus will be on the three prime ingredients of a successful financial investment strategy as follows:

• planningwhatneedstobedone• understandinghowtodoit• followingthroughwithit

This course will give you the guidance to develop a personal financial plan and the process to understand and implement it.

objectives

By the end of this course, you will be able to understand:Investment philosophy

Textbook/popular readings and Website references• Objectivesandconstraintsofyourportfolio• Financialterminology/glossaryofterms• Clearlydefinedrisktolerancelevels• Reasonablecapitalmarketsexpectations

Planning Process• Basicelementsoftheinvestmentdecision–makingprocess• Financialfoundation–planningprocess• Taxationofalternativeinvestments• Networth

Primary Asset Allocation• Professionallymanagedinvestments• Personallymanagedinvestments• Individualassetenhancements

Secondary Asset Allocation• Investmentvehicles:moneymarkets,fixedincome–

bankers acceptance, GIC’s, Treasury bills, commercial paper, corporate and provincial bonds, strip bonds, mortgage backed securities

• Investmentvehicles:mutualfunds,RRSPsandRRIFs,equities – common/preferred shares, income trusts

Exchange Traded Funds • Whatarethey? • ETFsversusmutualfunds

Fundamental Investment Analysis• Economy–phasesofthebusinesscycle,

fiscal and monetary policy• Leading,co–incidentandlaggingindicators

Estate and tax planning• Familywealthplanning• Insuranceproducts–terminsurance/whole

Life/critical illness

Taxation• Taxefficientinvesting• Incomesplittingstrategies• Taxstrategiestoremember

eXGen 5375 Fa1 Sept 11-Nov 13 (10T) 7pm–9 pmFee: $395 plus GST, materials included



Seminars

Benefits Administration Leadership & Professional Practice Social Media & Internet Marketing

Information will be posted on our website once the courses are ready to be launched. Visit

www.extension.ualberta.ca/management for continual updates!

Watch for upcoming new

offerings that are currently being

developed.


FALL TERM 2012 Subject/Cat#/Sec Course Title Day Dates Time Fee + GST

EXGEN 5375 FA1 Personal Investment Strategies 10T Sep 11-Nov 13 7 pm–9 pm $395EXGEN 5419 FA1 GMAT Test Preparation Course 9W Sep 12-Nov 7 6:30 pm–9:30 pm $885EXGEN 5353 FA1 Basic Accounting for Nonaccountants 6M± Sep 24-Nov 5 6:30 pm–9:30 pm $465EXGEN 5369 FA1 Managing Your Time F Sep 28 9 am–4:30 pm $375EXGEN 5418 FA1 Win-Win Collaboration MT Oct 15, 16 9 am–4:30 pm $465EXGEN 5421 FA1 Take This Job And...Love It! F Oct 19 9 am–4:30 pm $375EXGEN 5426 FA1 Building Organizational Collaboration and Trust M Oct 22 9 am–4:30 pm $375EXGEN 5432 FA1 Workplace Presentation Skills 2T Oct 23, 30 9 am–4:30 pm $465EXGEN 5430 FA1 The Art of Business Relationships MT Nov 5, 6 9 am–4:30 pm $465EXGEN 5360 FA1 Finance for Nonfinancial Managers WR Nov 7, 8 9 am–4:30 pm $465EXGEN 5372 FA1 Mental Toughness: Training for Success F Nov 9 8:30 am–4:30 pm $435EXGEN 5422 FA1 Assertive Communication F Nov 23 9 am–4:30 pm $375EXGEN 5410 FA1 Coaching for Success RF Nov 22, 23 9 am–4:30 pm $465

WINTER TERM 2013 Subject/Cat#/Sec Course Title Day Dates Time Fee + GST

EXGEN 5390 WI1 The Art and Science of Investing 10T Jan 15-Mar 19 6:30 pm–8:30 pm $395EXGEN 5419 WI1 GMAT Test Preparation Course 4S Jan 19, 26, Feb 2, 9 8:30 am–4:30 pm $885EXGEN5427WI1 ProjectManagementEssentials RF Jan24,25 9am–4:30pm $465EXGEN 5429 WI1 Communicating Up, Down and

Across the Organization F Feb 1 9 am–4:30 pm $375EXGEN 5425 WI1 Guiding Successful Teams RF Feb 21, 22 9 am–4:30 pm $465EXGEN 5364 WI1 Influencing Difficult People M Feb 11 9 am–4:30 pm $375EXGEN 5431 WI1 Leading, Supervising and Motivating RF Mar 14, 15 9 am–4:30 pm $465EXGEN 5424 WI1 Communication Strategies RF Mar 21, 22 9 am–4:30 pm $465



SPRING TERM 2013 | please note: registration for spring courses will open on october 15th, 2012. Subject/Cat#/Sec Course Title Day Dates Time Fee + GST

EXGEN 5377 SP1 Successful People Management MT Apr 8, 9 9 am–4:30 pm $465EXGEN 5356 SP1 Conflict Management F Apr 12 9 am–4:30 pm $375EXGEN 5419 SP1 GMAT Test Preparation Course 4S Apr 13, 20, 27, May 4 8:30 am–4:30 pm $885EXGEN 5414 SP1 The Excellent Assistant RF Apr 18, 19 9 am–4:30 pm $465EXGEN 5423 SP1 Understanding Financial Planning, Budgeting and Management MT Apr 29, 30 9 am–4:30 pm $465EXGEN 5406 SP1 Implementing Emotional Intelligence (EQ) at Work M Apr 29 9 am–4:30 pm $375EXGEN 5428 SP1 Strategic Planning RF May 2, 3 9 am–4:30 pm $465

Computer training for staff, students, and public.

Courses OfferedMS Office 2007 & 2010

The Technology Training Centre offers standard desktop application training ranging fromMicrosoft Office to the adobe Creative Suite along with offering customized one-on-oneor group training.

With every course taken the TTC offers 6 months support on all courses by phone or email, Option to retake courses within a 6 month period at no additional charge, Top quality instructors that use each of the software packages they teach and with the ability to go beyond what is covered in the outline.

Statistical Analysis SharepointMoodleProject Management

Database DesignBlackberry

Adobe Creative SuitePrint and Web Design

WWW.TTC.UALBERTA.CA780.492.1397







SupervisoryDevelopment Citation


• Developcriticalperformanceinareassuchasinterpersonal leadership, planning, organizing, evaluating, and standard-setting

• Learncoreleadershipskills:communications, human relations, coaching/counseling, instruction, and interviewing techniques

• Examineemergingissues,teamdevelopment, quality, creative thinking

• Refineknowledgeontheimpactofcollectiveagreements and labour laws

• Explorethelatestsupervisorytrendsandtechniquesagreements and labour laws

• Explorethelatestsupervisorytrendsandtechniques

Immense global competition, the need to maximize output with fewer workers, and technological change are some of the new pressures that exist for today’s leaders. These pressures are compounded with educated workers who do not want to work under old management styles. As a result, organizations need to develop new strategies and techniques to lead their employees.

For over 30 years, the Supervisory Development Citation has provided existing, prospective, and new supervisors with the essential theory and skills required to be effective leaders within their organizations. Begin the process of adding value to your organization as well as your career today. Enhance your potential through the Supervisory Development Program!


Supervisory Development Citation


• PrinciplesofSupervision(recommendedfirstcourse)• CreatingEffectiveWorkGroups• TheSupervisorasaTrainer• InterviewingTechniquesforSupervisors• SupervisorySummation(finalcourseofCitation)


• SupervisingintheUnionEnvironment• TheLawandtheSupervisor

General Program information:

transfer Credit: Upon completion of the Supervisory Development Citation Program, you can receive credit in the Human Resources Certificate Program or the Management Development Certificate Program for two elective courses. Contact the Management Programs Office at 780.492.5066 for further information.

Corporate registration: Register three participants in the same course and send a fourth participant at no charge. (All registrations and supporting documents must be submitted to the Faculty at the same time.)

Graduation application Deadline: If you are intending to complete the Supervisory Development Citation in 2013, you must complete and return your graduation application form by February 1, 2013. The graduation application can be accessed online at www.extension.ualberta.ca.

attendance requirement: 100% attendance in each course is required to receive credit (CR) on your transcript.


PRINCIPLES OF SUPERVISION (15 HOURS)

There are fundamental principles underlying the supervisory relationship. They are governing principles that will help you, as a leader, initiate and maintain a productive relationship with your performers. This workshop will focus on developing the abilities surrounding the following five key principles of supervision:

a) Lead by example. b) Lead people. Manage things. c) Focus on the performance; not the person. d) Focus on the future, act in the present. e) Flex with styles, stand on principles.

This course is the recommended prerequisite to all other courses in the program and will provide an introduction to the basic fundamentals of an effective leader.

Please note: 100% attendance in each course is required to receive credit (CR) on your transcript.

eXsDp 5310 Fa1 Sept 17, 18 (MT) 8:30 am–5 pmeXsDp 5310 Fa2 Sept 20, 21 (RF) 8:30 am–5 pmeXsDp 5310 wI1 Jan 14, 15 (MT) 8:30 am–5 pmeXsDp 5310 wI2 Jan 17, 18 (RF) 8:30 am–5 pmeXsDp 5310 wI3 Mar 14, 15 8:30 am–5 pmFee: $435 no GST, materials included

Corporate registration:Register three participants in one course offering and send a fourth participant at no charge. (All registrations and supporting documents must be submitted to the Faculty of Extension at the same time.)






INTERPERSONAL COMMUNICATIONS (15 HOURS)

In every company, corporation and organization communication is the most important aspect of interpersonal relationships and yet it is one of the least understood and most often ignored elements of one-on-one and face-to-face effectively and with positive impact.

This course will focus on communication basics, communicating during conflict, communicating collaboratively and communicating with the resistor.


Recommended Prerequisite: Principles of Supervision

eXsDp 5311 Fa1 Oct 1, 2 (MT) 8:30 am–5 pmeXsDp 5311 Fa2 Nov 1, 2 (RF) 8:30 am–5 pmeXsDp 5311 wI1 Jan 31, Feb 1 (RF) 8:30 am–5 pmeXsDp 5311 wI2 Feb 25, 26 (MT) 8:30 am–5 pmFee: $415 no GST, materials included


CREATING EFFECTIVE WORK GROUPS (15 HOURS)

In today’s competitive and fast-paced work environment organizational success depends on individuals who have learned how to effectively and efficiently work together. Unlike teams that are formed to solve problems, work groups (or work units) are formed to provide specific products for the organization. This workshop is designed to help you better understand the complexity of your work group and gain some leadership skills and tools to take it to the next level. Supervisors will be provided with tools and supports to evaluate and identify needs, develop action plans, delegate work and monitor success within their organization.



eXsDp 5312 Fa1 Sep 27, 28 (RF) 8:30 am–5 pmeXsDp 5312 Fa2 Nov 8, 9 (RF) 8:30 am–5 pmeXsDp 5312 wI1 Feb 7, 8 (RF) 8:30 am–5 pmeXsDp 5312 wI2 Mar 4, 5 (MT) 8:30 am–5 pmFee: $415 no GST, materials included


THE SUPERVISOR AS A TRAINER (15 HOURS)

“When I took this job they never told me I would have to train people.” Sound familiar? In today’s ever-changing workplace our work roles are continually evolving and expanding. New expectations require that we not only share our experience, but that we train others in a manner that ensures a transfer of knowledge and/or skills to those who will utilize what they learn to change their behaviour on the job. In order to increase our competence and confidence in our new role as trainers, we will investigate how best to identify training needs, plan our training and how we can use the learner centered approach to create a climate conducive to learning.



eXsDp 5313 Fa1 Oct 11, 12 (RF) 8:30 am–5 pmeXsDp 5313 Fa2 Nov 15, 16 (RF) 8:30 am–5 pmeXsDp 5313 wI1 Feb 14, 15 (RF) 8:30 am–5 pmeXsDp 5313 wI2 Mar 11, 12 (MT) 8:30 am – 5 pmFee: $415 no GST, materials included




INTERVIEWING TECHNIQUES FOR SUPERVISORS (15 HOURS)

Interviewing skills and techniques are increasingly important to supervisors in this age of information. Leaders are required to plan and conduct interviews for every aspect of an employee’s responsibilities: selection, performance planning, performance review, coaching and information exchange interviews as well as discipline are all important parts of the supervisor’s tool kit. This workshop provides a comprehensive look at interviewing. It will help you focus the purpose of your interviews and identify the skills required to conduct effective interviews.



eXsDp 5314 Fa1 Oct 18, 19 (RF) 8:30 am–5 pmeXsDp 5314 Fa2 Nov 22, 23 (RF) 8:30 am-5 pmeXsDp 5314 wI1 Feb 21, 22 (RF) 8:30 am-5 pmeXsDp 5314 wI2 Mar 18, 19 (MT) 8:30 am–5 pmFee: $415 no GST, materials included


SUPERVISORY SUMMATION (15 HOURS)

This workshop will review and summarize the content of the Supervisory Development Citation Program and bring the entire body of knowledge together. Participants will have the opportunity to exchange perspectives and learning’s with each other and discusses the practical application of the concepts taught throughout the various workshops. Through the use of case studies, group presentations and participant interactions, you will have the opportunity to share the practical benefits, strategies and techniques you have gained.

Prerequisites: EXSDP 5310, 5311, 5312, 5314 and (5315 or 5316)

The purpose of this workshop is to summarize the content of the entire Supervisory Development Citation Program and bring the entire body of knowledge together. Participants will have the opportunity to exchange perspectives and learning’s with each other and discuss the practical application of the concepts discussed throughout the various workshops for the entire program.


Prerequisite: Five compulsory courses, plus one elective course

Note: Students are advised to bring all material from previous courses.

eXsDp 5317 Fa1 Nov 29, 30 (RF) 8:30 am–5 pmeXsDp 5317 wI1 Jan 21, 22 (MT) 8:30 am–5 pmeXsDp 5317 sp1* Apr 15, 16 (MT) 8:30 am–5 pmeXsDp 5317 sp2* Apr 18, 19 (RF) 8:30 am–5 pm Fee: $415 no GST, materials included

*please note: registration for spring courses will open on october 15th, 2012.

Graduation application Deadline: If you are intending to complete the Supervisory Development Citation in 2013, you must complete and return your graduation application form by February 1, 2013. The Graduation Application can be accessed online at www.extension.ualberta.ca.



The Citation in

Community engagement is a non-credit program comprised of

one 39-hour course and 70 course hours in electives. It provides participants with an

overview of the engagement process to increase their awareness of cultural differences among

communities and the importance of context and provide them with essential skills for entering into

professional relationships. Participants will pursue their specific interests through a range

of electives available in this and other programs within the Faculty of Extension.

For more information on the Citation courses and electives,

contact Maryanne Wynne at [email protected]



SUPERVISING IN THE UNION ENVIRONMENT (15 HOURS)

Subject to any statutory or contractual limitations, every employer retains the management right to direct its workforce; however, supervising in a unionized workforce can involve several unique considerations and challenges for the frontline leader. This workshop will focus on several fundamental concepts related to supervising in a union workforce, including understanding the employer’s right to direct and manage its union workforce and utilizing the concept of “progressive discipline” in the face of work-related misconduct on the part of a union employee.



Note: Please bring a copy of your organization’s collective agreement to class, if possible.

eXsDp 5315 Fa1 Oct 22, 23 (MT) 8:30 am–5 pmeXsDp 5315 sp1* Apr 8, 9 (MT) 8:30 am–5 pmFee: $415 no GST, materials included



THE LAW AND THE SUPERVISOR (15 HOURS)

This workshop will focus on several fundamental concepts related to supervising employees within the Canadian legal system; such as employment law, hiring practices, employment contracts and the concept of “discipline and dismissal” in the face of work-related misconduct on the part of a employee.



eXsDp 5316 Fa1 Oct 25, 26 (RF) 8:30 am–5 pmeXsDp 5316 sp1* Apr 11, 12 (RF) 8:30 am–5 pmFee: $415 no GST, materials included









FALL TERM 2012 Subject/Cat#/Sec CourseTitle Day Dates Time FeeNoGST

EXSDP 5310 FA1 Principles of Supervision MT Sept 17, 18 8:30 am–5 pm $435EXSDP 5310 FA2 Principles of Supervision RF Sept 20, 21 8:30 am–5 pm $435EXSDP 5312 FA1 Creating Effective Work Groups RF Sept 27, 28 8:30 am–5 pm $415EXSDP 5311 FA1 Interpersonal Communications MT Oct 1, 2 8:30 am–5 pm $415EXSDP 5313 FA1 The Supervisor as a Trainer RF Oct 11, 12 8:30 am–5 pm $415EXSDP 5314 FA1 Interviewing Techniques for Supervisors RF Oct 18, 19 8:30 am–5 pm $415EXSDP 5315 FA1 Supervising in the Union Environment MT Oct 22, 23 8:30 am–5 pm $415EXSDP 5316 FA1 The Law and the Supervisor RF Oct 25, 26 8:30 am–5 pm $415EXSDP 5311 FA2 Interpersonal Communications RF Nov 1, 2 8:30 am–5 pm $415EXSDP 5312 FA2 Creating Effective Work Groups RF Nov 8, 9 8:30 am–5 pm $415EXSDP 5313 FA2 The Supervisor as a Trainer RF Nov 15, 16 8:30 am–5 pm $415EXSDP 5314 FA2 Interviewing Techniques for Supervisors RF Nov 22, 23 8:30 am–5 pm $415EXSDP 5317 FA1 Supervisory Summation RF Nov 29, 30 8:30 am–5 pm $415

WINTER TERM 2013 Subject/Cat#/Sec CourseTitle Day Dates Time FeeNoGST

EXSDP 5310 WI1 Principles of Supervision MT Jan 14, 15 8:30 am–5 pm $435EXSDP 5310 WI2 Principles of Supervision RF Jan 17, 18 8:30 am–5 pm $435EXSDP 5317 WI1 Supervisory Summation MT Jan 21, 22 8:30 am–5 pm $415EXSDP 5311 WI1 Interpersonal Communications RF Jan 31, Feb 1 8:30 am–5 pm $415EXSDP 5312 WI1 Creating Effective Work Groups RF Feb 7, 8 8:30 am–5 pm $415EXSDP 5313 WI1 The Supervisor as a Trainer RF Feb 14, 15 8:30 am–5 pm $415EXSDP 5314 WI1 Interviewing Techniques for Supervisors RF Feb 21, 22 8:30 am–5 pm $415EXSDP 5311 WI2 Interpersonal Communications MT Feb 25, 26 8:30 am–5 pm $415EXSDP 5312 WI2 Creating Effective Work Groups MT Mar 4, 5 8:30 am–5 pm $415EXSDP 5313 WI2 The Supervisor as a Trainer MT Mar 11, 12 8:30 am–5 pm $415EXSDP 5310 WI3 Principles of Supervision RF Mar 14, 15 8:30 am–5 pm $435EXSDP 5314 WI2 Interviewing Techniques for Supervisors MT Mar 18, 19 8:30 am–5 pm $415

SPRING TERM 2013 | Please note: Registration for spring courses will open on October 15th, 2012. Subject/Cat#/Sec CourseTitle Day Dates Time FeeNoGST

EXSDP 5315 SP1 Supervising in the Union Environment MT Apr 8, 9 8:30 am–5 pm $415EXSDP 5316 SP1 The Law and the Supervisor RF Apr 11, 12 8:30 am–5 pm $415EXSDP 5317 SP1 Supervisory Summation MT Apr 15, 16 8:30 am–5 pm $415EXSDP 5317 SP2 Supervisory Summation RF Apr 18, 19 8:30 am–5 pm $415







Professional Affiliates

ASSOCIATION OF PROFESSIONAL ENGINEERS AND GEOSCIENTISTS OF ALBERTA (APEGA)

APEGA is a self–governing association responsible to the people of Alberta for the licensing of professional engineers, geologists and geophysicists, the maintaining of professional standards, and upholding the Code of Ethics. Under the Engineering, Geological, and Geophysical Professions (EGGP) Act, an Alberta Government statute, APEGA regulates the professions of engineering, geology, and geophysics in Alberta. This means that only those individuals licensed with APEGA can practice or use titles relating to these three professions on projects in Alberta.

An ongoing relationship with sister associations (in other provinces), Alberta universities, industry, and government helps to ensure the value of science and technology and the impact of engineering, geology, and geophysics on the lives of Albertans, is understood and considered. A national voice on broader issues affecting the professions is coordinated through the Canadian Council of Professional Engineers (CCPE) and the Canadian Council of Professional Geoscientists (CCPG). Now with over 45,000 members, APEGA has served the public and its members since 1920. For more information, visit their website at: www.apega.org.

Professional designations offer excellent opportunities to improve your skills, advance your career, and be recognized for your commitment to professional growth. Professional designations in such areas as accounting, purchasing, management and risk and insurance can be completed at the same time as you take courses towards your certificate program at the University of Alberta. For further details on Professional Designations contact the Management Programs Office at 780.492.3027.

Professional Designations


CANADIAN INSTITUTE OF MANAGEMENT (CIM) LEADERS IN MANAGEMENT

The Canadian Institute of Management is Canada’s senior management association and is committed to leadership in promoting management professionalism, efficiency, effectiveness, and excellence in individuals and organizations. Many organizations use the CIM program for training candidates for more advanced managerial positions. Others have found it provides an appreciation of all management functions in such fields as quality control, design engineering, industrial sales and production planning. Courses towards the CIM designation are components of the Management Development Certificate Program offered at the University of Alberta, Faculty of Extension. You may register concurrently in the CIM courses and the Management Development Certificate Program and receive equivalencies towards both as well as applying your courses towards a CIM designation. For further information on the CIM designation please contact CIM at 780.455.7951or visit the website at www.cimnorthernalberta.com. To register for a course at the University of Alberta please contact the Management Programs office at 780.492.3027

HUMAN RESOURCES MANAGEMENT ASSOCIATION OF EDMONTON (HRMAE)

The Human Resources Management Association of Edmonton is a forum for leading–edge thinking in human resources and for providing value to members in their professional growth. The HRMAE fosters the growth and professionalism of human resources practitioners at all stages of their careers. The Association is governed by a board which is elected by members and works closely with other related associations. The HRMAE values growth, integrity, professionalism, strategic partnerships, learning, value, and financial sustainability. For further information on becoming a member, please visit www.hria.ca, call at 780.448.3723, or email [email protected]

HUMAN RESOURCES INSTITUTEOF ALBERTA (HRIA)

The Human Resources Institute of Alberta (HRIA) is the professional voice of human resources practitioners in Alberta. The HRIA promotes and encourages maintenance of professional standards in the field of human resources management and works with the Canadian Council of Human Resources Associations (CCHRA) to define standards and processes for certification as a Certified Human Resources professional (CHRP).

The Certified Human Resources Professional designation is a nationally recognized level of achievement within the field of human resources. The designation represents a commitment to a national standard of excellence, sets a benchmark for the practice of effective human resources, and emphasizes the strategic role of human resource management in business. For more information about becoming a member and attaining the CHRP designation, please contact Human Resources Institute of Alberta at 1.800.668.6125, by email [email protected], or online at www.hria.ca

INSURANCE INSTITUTE OF CANADA (FCIP)

The Insurance Institute of Canada is the professional education arm of the general insurance industry in Canada. It is recognized nationally and internationally and elects graduates as Chartered Insurance Professionals (CIP) and Fellow Chartered Insurance Professionals (FCIP). Fellowship is an executive development program designed to both advance your leadership skills and provide you with a deeper knowledge of the core functions of insurance leading to the insurance industry’s premier qualification, Fellow Chartered Insurance Professional (FCIP).

The Insurance Institute works in partnership with universities across Canada in the delivery of the Fellowship program. Many of the FCIP courses are components of the Management Development Certificate Program. You may register concurrently in the FCIP courses and the Management Development Certificate Program and receive equivalencies towards both. For further information of the FCIP program, please contact www.insuranceinstitute.ca. To register for a course at the University of Alberta, please contact the Management Programs office at 780.492.3027.



THE PURCHASING MANAGEMENT ASSOCIATION OF CANADA (PMAC)

The Purchasing Management Association of Canada (PMAC) is the leading, and the largest, association in Canada for supply chain management professionals. The national voice for advancing and promoting the profession of supply chain management, PMAC sets the standard of excellence for professional skills, knowledge and integrity. With 7,000 members working across private and public sectors, PMAC is the principal source of supply chain training, education and professional development in the country. Through its 10 Provincial and Territorial Institute, PMAC grants the SCMP (supply Chain Management Professional) designation.

The SCMP is the most sought–after designation in supply chain management (SCM) in Canada. It is the highest achievement in the field and the mark of strategic leadership. A comprehensive accreditation program certified that the SCMP–holder has attained the highest level of competency. Adherence to a Code of Ethics ensure the highest level of integrity and a requirement for continuous professional development signifies the highest level of current knowledge. With procurement, operations, logistics and all areas supply chain management playing an increasingly important role in organizations, employers benefit from the SCMP’s unique and distinctive competence. For further information on the SCMP contact the Alberta Institute of PMAC at 780.944.0355 or visit their web-site at www.aipmac.ab.

RISK AND INSURANCE MANAGEMENT (RIMS)

Risk Management is the fast–growing, exciting discipline of management dealing with the handling of accidental losses, which can seriously affect an organization’s normal operation if not handled in an effective manner. The CRM (Canadian Risk Management) is awarded to students who have successfully completed the three courses in risk management. Students completing additional business courses may be eligible for the Fellow of Risk and Insurance Management. Many of the RIMS courses are components of the Management Development Certificate Program. You may register concurrently in the RIMS courses and Management Development Certificate Program and receive equivalencies towards both. For further information on the RIMS program, please contact the Risk and Insurance Management Society at 212.286.9292 or visit their website at www.rims.org. To register for a course at the University of Alberta, please contact the Management Programs office at 780.492.3027.

QUALIFIED ADMINSTRATIVE ASSISTANTS (QAA)

The Association of Administrative Assistants is a Canadian chartered non–profit professional organization with a threefold purpose; to establish a national standard of qualifications for administrative assistants of senior personnel, to reach this standard by providing advanced education; and to make management aware of the value of the fully qualified administrative assistant. Many of the QAA courses are components of the Management Development Certificate Program. You may register concurrently in the QAA courses and Business Certificate programs courses and receive equivalencies towards both. QAA program students must be a member of the Association of Administrative Assistants before they start the QAA program. For further information on the QAA designation please visit their website at www.aaa.ca. To register for a course at the University of Alberta, please contact the Management Programs office at 780.492.3027.

THE SOCIETY OF MANAGEMENT ACCOUNTANTS (CMA)

Today, CMAs are seen as specialists in a discipline that strives to blend strategic vision, financial perspective and operational efficiency throughout an organization.

To obtain a CMA designation individuals must possess a university degree and complete three steps: Prerequisite requirements, CMA Entrance Examination and CMA Strategic Leadership Program. The Faculty of Extension offers courses to fulfill the prerequisite requirements. Please refer to our website at www.extension.ualberta.ca/management to view the equivalency chart that shows the CMA prerequisites and equivalent Faculty of Extension courses. Students can register concurrently as an associate student with CMA Canada and the Management Development Certificate Program.

For more information on the CMA designation, please contact Certified Management Accountants of Alberta, #1120, 833–4 Avenue S.W., Calgary, Alberta, T2P 3T5, call toll free 1.877.CMA.2000, or visit www.cma–alberta.com for further information on enrolling in this program at the University of Alberta, please contact the Management Programs office at 780.492.3027.



General Information

REGISTER FOR A COURSE/APPLY TO A PROGRAMRegister at least two weeks prior to the start date of the course to avoid disappointment. Registration is on a first-come, first-served basis. Full payment is required at the time of registration.

REGISTRATION OFFICE

The registration office is located on the main floor of Enterprise Square. You may reach us by phone (780.492.3116), email ([email protected]), or fax (780.492.0627). Our mailing address is:

Registration Office U of A Faculty of Extension Enterprise Square 10230 Jasper Avenue NW Edmonton AB T5J 4P6

HOURS OF OPERATION

The following registration office hours are subject to change — call 780.492.3116 or check www.extension.ualberta.ca for updates. The office is closed on all statutory holidays. Please note that Interac transactions can be made only when cashiers are open.

spring/summer May 1 to May 31: Mon to Fri, 8 am–7 pm June 1 to Aug 31: Mon to Fri, 8 am–4 pm (Cashiers open Mon to Fri, 8 am-3 pm)

Fall/winter Sept 1 to Apr 30: Mon to Thu, 8:30 am–8 pm Fri, 8:30 am–4:30 pm; Sat, 8:30 am–noon (Cashiers open Mon to Fri, 8:30 am–3:30 pm)

FIVE EASY WAYS TO REGISTER

1. online -Visitourwebsiteat www.extension.ualberta.ca/register. If you are a current U of A student and have a CCID, you may choose to register through Bear Tracks at www.extension.ualberta.ca/beartracks.

2. phone - Have your credit card details ready and call 780.492.3116 to speak with one of our registration advisors.

3. Fax - Complete a Course Registration form (page 87) and fax it to 780.492.0627.

4. mail - Complete a Course Registration form (page 87) and mail it to: Registration Office, Faculty of Extension, Enterprise Square, 10230 Jasper Avenue NW, Edmonton, Alberta, T5J 4P6

5. In person - Drop off your Course Registration form and fee payment at our registration office. Please note that Interac transactions can be made only when cashiers are open (see Hours of Operation).

FOUR EASY WAYS TO PAY

1. Credit Card -Visa,MasterCard,andAmerican Express accepted.

2. Cheque, Bank Draft, or money order - Payable to the University of Alberta. Please use separate payments for each course.

3. Cash or Interac - If registering in person. Please note that Interac transactions can be made only when cashiers are open (see Hours of Operation).

4. Invoice - Please contact the registration office at 780.492.3116 or visit our website at www.extension.ualberta.ca/register.

APPLY TO A PROGRAM

If your are pursuing a credential and applying to a Citation or Certificate Program, please note that in addition to registering for each individual course, you will also need to complete an Application for Admission form (page 85). Your program application can be submitted by fax, mail, or in person. Official transcripts can only be accepted by mail or in person.

AUDIT A COURSE

When you audit a course, you enrol in a graded course without the expectation that you will complete assignments or exams. This may be an option when, for example, you want to take one or more courses from a program for personal interest (not to obtain a credential). To audit a course, fill out the Audit Request form located at www.extension.ualberta.ca/register/auditing, and send it along with your registration.

FINANCIAL ASSISTANCE

Alberta Learning offers part-time study bursaries. Pick up your Application form at our registration office in Enterprise Square, and visit www.alis.alberta.ca/studentsfinance for more information. For a list of other locations where you can obtain the form, call the Student Funding Contact Centre at 780.427.3722 (Edmonton) or 1.800.222.6485 (toll-free in Canada).

AFTER YOU HAVE REGISTERED

CONFIRMATION OF REGISTRATION

Students registering in person, by phone, or by fax receive via mail a confirmation notice with their course dates, times, and location. On the upper right corner of the confirmation notice is your Student ID number. Your ID number is important; you will be asked for it any time you call us to discuss your University record.

If you register online, you must access your confirmation notice via Bear Tracks. When in Bear Tracks, go to “Financials” and click on “Fee Assessment”. Then select the term and the course to download your course registration information. Check the Frequently Asked Questions section in this brochure (page 82) for instructions on how to sign in to Bear Tracks.

If you can’t see the course you registered for in Bear Tracks or haven’t received a confirmation notice within two weeks of registering, please call 780.492.3116.


General Information

DROP/AUDIT DEADLINE

The drop/audit deadline occurs approximately 20% into the course. When a student withdraws from a graded course before or by this deadline, we say that they have “dropped” the course — in which case the course will not be displayed on the student’s official transcript. This is also the deadline for submitting audit requests.

WITHDRAWAL DEADLINE

The withdrawal deadline occurs approximately 70% into the course. If you withdraw from a graded course before or by the withdrawal deadline, the course will be displayed on your transcript with a “WP” code (“Withdrew with Permission”). Withdrawals are not accepted after this deadline, which means your grade will be shown in your official transcript.

WITHDRAWAL PROCEDURE

To withdraw from a course, use the “Drop” page on Bear Tracks. Alternatively, you may send a withdrawal request in writing to the registration office. A Withdrawal Request form can be downloaded from our website at www.extension.ualberta.ca/register/policies. Please note that non-attendance does not constitute notice of withdrawal from a course and, in a Citation or Certificate course, may result in a failing grade.

AUDIT PROCEDURE

If you are enrolled in a graded course and want to change your enrolment status to “audit”, you must fill out the Audit Request form located at www.extension.ualberta.ca/register/auditing and submit it to the registration office prior to the drop/audit deadline.

COURSE CANCELLATIONS

When course enrolments are insufficient, Extension reserves the right to cancel a course. In such a case, we will refund in full any fees paid and will make every effort to contact you before the course start date. Notice of course cancellations will be sent to your UAlberta email account.

TEXTBOOKS AND MATERIALS

If textbooks or course materials are required for your course, this will be noted on your course confirmation notice. Textbooks are not included in course fees and can be purchased at Rutherford Corner, the University of Alberta Bookstore in Enterprise Square, main floor, 10230 Jasper Avenue (call 780.248.1411 or visit www.bookstore.ualberta.ca for more information). Art supplies can be purchased at any art supply store. Textbooks for the Occupational Health and Safety program in Calgary may be purchased at Mount Royal College Bookstore (4825 Mount Royal Gate SW).

IMPORTANT!

REFUNDS, WITHDRAWALS, AND TRANSFERS Read this section carefully to ensure you understand how this policy may impact you. You may also review the full policy at www.extension.ualberta.ca/register/policies. If you have any questions, please contact the registration office at 780.492.3116.

REFUND DEADLINE

If you choose to cancel your course registration, this must be done at least five days before its start date, so you can receive a refund minus a $75 administrative fee. Please note that no refunds will be issued after the refund deadline.

DEADLINES AT-A-GLANCE Refund deadline couRse staRts dRop / audit deadline WithdRaWal deadline (5 days prior) (day 1) (20% into course) (70% into course)

Refund Period Drop / Audit Period Withdrawal Period

Full refund No refund No refund No refund (less admin. fee) Drop: not on transcript “WP” on transcript Grade as earned Audit: ‘AU’ on transcript

TRANSFER PROCEDURE AND DEADLINE

Should you wish to transfer from one Extension course or class section to another, you may do so up to five days before the course start date or, in the case of a 13-week course, before the beginning of the third class. To request a course transfer, fill out a Course Transfer Request form (available at www.extension.ualberta.ca/services/student-services) and submit it to the registration office. A $50 transfer fee will apply. Please note that transfers can only occur between courses within the same academic year.

STUDENT ONLINE SERVICES - FREqUENTLY ASKED qUESTIONS All Extension students are assigned a Student ID number, a CCID, and a UAlberta email address. This means greater access to your student record in a safe online environment. You will find detailed information about our student online services at www.extension.ualberta.ca/beartracks. Below are responses to some questions you may have.

WHAT IS A CCID?

As a student of the U of A, Faculty of Extension, you have two unique identifiers used to mediate your relationship with the University. One is your Student ID, a seven-digit number found on the upper right corner of your course confirmation notice. The other is your Campus Computing Identification (referred to as CCID), a set of letters automatically generated using your name as a starting point.


General Information

WHY DO I NEED A CCID?

Your CCID gives you access to your University-provided email address and to many computer-based services, including Bear Tracks, Career and Placement Services (CAPS), eClass (for online courses), and connection to the University Wireless System (UWS).

HOW DO I GET MY CCID?

If you are new to the U of A, soon after registering for a course you will receive an email providing you with a CCID and temporary password. The CCID and temporary password come in an attachment to the message welcoming students to the University of Alberta. Please be sure to check for the “welcome message” in the spam/junk mail folder of the email account you provided with your registration, since it is possible that this message will be picked up by your mail filters.

WHAT DO I DO WHEN I RECEIVE MY CCID?

Before you use your UAlberta email account or any of the online services, you must first activate your CCID. To do so, log into the UAlberta password website (https://password.srv.ualberta.ca) and change your assigned temporary password to a permanent password of your choice. Using your temporary password to access Bear Tracks will suspend your system access, and you will need to contact AICT (Academic Information and Communication Technologies, at 780.492.9400) to ask for another password.

WHAT IS BEAR TRACKS?

Bear Tracks provides students access to their personal information in a safe and secure online environment. You can use Bear Tracks to build a schedule, enrol in and pay for courses, check your grades, print tax slips, update your contact information, and much more.

HOW DO I ACCESS BEAR TRACKS AND MY NEW UALBERTA EMAIL?

Once you have set up your permanent password, go to www.extension.ualberta.ca and click on “Apps@Ualberta” (top of the screen) to access your email account, or on “Bear Tracks” (right beside the link for Apps@UAlberta) to access Bear Tracks.

CAN I USE A DIFFERENT EMAIL ADDRESS?

Information on course changes and all other official University of Alberta email correspondence will be sent to your UAlberta email. You can configure your UAlberta email to suit your needs, including automatically forwarding all messages you receive to a different email address of your choice. To add a forwarding address, log into your UAlberta email and click on the gear icon in the upper right corner of the page. Select “Email settings”, click on the “Forwarding” tab, and follow the instructions provided on the screen.

HOW DO I ACCESS MY ONLINE COURSE?

Online courses are accessed through eClass Powered by Moodle. Click on the eClass link at www.extension.ualberta.ca, and use your CCID and password to log in. For a detailed tutorial, visit www.extension.ualberta.ca/elearning.

WHAT IF I NEED HELP WITH THE ONLINE SERVICES?

The AICT Helpdesk can assist you with more information on accessing any computing resources provided by the University of Alberta. You can access the AICT Helpdesk online (http://helpdesk.ualberta.ca), by email ([email protected]), or by phone (780.492.9400). When contacting the AICT Helpdesk, you must provide your seven-digit Student ID number (found on the upper right corner of your registration confirmation notice).

OTHER SERVICES AVAILABLE

FREE WIRELESS ACCESS

When attending courses at Enterprise Square, you can connect to the internet with your own electronic device (laptop, tablet, etc). Use your CCID to access the University Wireless System (UWS), or connect to the Edmonton Wireless Network.

SECURITY ESCORT

At the Faculty of Extension, a security crew is on duty 24/7 to ensure that you’ll enjoy a safe learning environment. Operating from an around-the-clock security desk, they monitor a system of security cameras functioning in strategic places at Enterprise Square. They are also available to escort you to your vehicle, bus stop, or LRT station within a two-block radius of the building. To obtain a security escort, call 1.866.254.5349 or 780.428.1541. You may also make arrangements in person at the security desk, located on the main floor (just east of the registration office) of Enterprise Square.

PRINTABLE FORMS

For downloadable printable forms and also information related to the administration of your studies, visit www.extension.ualberta.ca/services/student-services.

LIBRARY SERVICES

Extension students enrolled in a Certificate Program are entitled to access library services by purchasing a ONEcard and then registering for six months of library privileges (a $25 total fee). Find out more at www.extension.ualberta.ca/services/student-services/faq.


General Information

GRADE APPEALS

A copy of Faculty of Extension regulations regarding grade appeals is provided as part of your course syllabus or may be obtained at www.extension.ualberta.ca/workspace/uploads/forms/gradeappeals. Please note that deadlines exist for the submission of appeals, and that a $60 fee will apply. For more details, contact the registration office at 780.492.3116.

GRADUATION

The Faculty of Extension Graduation is held annually in June to honour students who have completed the requirements for a University of Alberta Certificate or Citation. Students who intend to complete their program requirements by the end of the winter term must apply for graduation no later than February 1 each year. To apply for graduation, obtain a Graduation Application form (available at www.extension.ualberta.ca/services/student-services/graduation) and submit it by February 1. You may also apply via Bear Tracks by clicking on “My Academics” and then on “Graduation”. Note that you are still eligible for graduation if you are taking a course that begins after February 1, as long as the course is scheduled in the winter term. Contact your program office if you have questions regarding your eligibility.

EDUCATION CREDIT/TUITION TAX RECEIPT (FORM T2202A)

Education and tuition tax credit receipts (form T2202A) are available for students registered in courses that provide credit towards a citation, certificate, diploma, or degree. Please refer to www.extension.ualberta.ca/taxcredit for further information. Should you have any questions, contact the registration office at 780.492.3116.

SPECIALIZED SUPPORT AND DISABILITY SERVICES

Specialized Support and Disability Services (SSDS) promotes and coordinates the efforts of University departments in meeting students’ needs and provides services that help to equalize educational opportunities for students. SSDS serves students at the University of Alberta whose disabilities involve any number of conditions affecting mobility, vision, hearing, learning, and physical or mental health. For further information on SSDS services, visit www.ssds.ualberta.ca or call 780.492.3381.

INFORMATION FOR CERTIFICATE & CITATION STUDENTS

CERTIFICATE FEES

Certificate Program Admission: $75* Course Exemption Evaluation: $100** Withdrawal Fee: $75** Transfer Fee: $50** Special/Deferred Exam Fee: $75** Grade Appeals: $60**

* One-time fee ** Per course

COURSE SYLLABUS

As a student taking courses that lead to a credential, you will receive a syllabus for each course you take. The course syllabus is always a must-read, as it outlines the instructor expectations and the policies related to each individual course.

ATTENDANCE

Students learn by participating, and regular attendance is expected. Students are responsible for obtaining handouts or other information missed due to absence. Absence from sessions may result in grade reductions. If you are unable to continue attending class, you need to

officially withdraw by the withdrawal deadline to avoid being issued a failing grade. Online students are expected to be active participants in the course.

CODE OF STUDENT BEHAVIOUR

Faculty of Extension students are required to follow the Code of Student Behaviour. The Code of Student Behaviour outlines information on academic and non-academic offenses and disciplinary procedures. Academic offenses include cheating and plagiarism. Copies of the Code are available at www.governance.ualberta.ca.

DEFERRED EXAMINATIONS

If you cannot write your midterm or final examination at the scheduled time, a deferred examination may be granted by the instructor, subject to the approval of the program office. To write a deferred examination, you must first notify your instructor and then contact the program office. A fee of $75 is charged. Deferred examinations are written at Enterprise Square during regular business hours, and must take place within one week of the original exam date.

EXEMPTION CREDIT

If you have completed a course from a recognized post-secondary institution, and that course is applicable to the program you have been admitted to, you may request to receive an exemption. To apply, complete a Course Exemption Request form (downloadable from www.extension.ualberta.ca) and submit it to your program office along with an official transcript, a course description, and an evaluation fee of $100 per course. The maximum number of courses/hours allowed for exemption varies depending on the specific program you are interested in. Courses must have been taken within the past few years (number of years also varies according to program). Contact your program office for more information on exemption requirements.


PAYMENT OPTIONS:

• Visa, masterCard

• Cheque, Bank Draft or money order: made payable to the University of Alberta. (Please remit separate payment for each course).

• Interac: if registering in person

• Invoice: please include the following:

o A Letter of Authorization on company letterhead or Purchase Order o Student’s name o Course name, number and section o Course cost (including GST if the course is taxable, Course cost cannot be split between invoice and another payment type) o Signed/approved by someone with signing authority (not the student’s signature) o A GST reference number if the entity is tax exempt (i.e., Provincial Government)

PAYMENT OPTIONS:

• Visa, masterCard

• Cheque, Bank Draft or money order: made payable to the University of Alberta. (Please remit separate payment for each course).

• Interac: if registering in person

• Invoice: please include the following:

o A Letter of Authorization on company letterhead or Purchase Order o Student’s name o Course name, number and section o Course cost (including GST if the course is taxable, Course cost cannot be split between invoice and another payment type) o Signed/approved by someone with signing authority (not the student’s signature) o A GST reference number if the entity is tax exempt (i.e., Provincial Government)

Submit a completed Course Registration form indicating your course selection.

Submit a completed Course Registration form indicating your course selection.

Easy ways to register for a course

Easy ways to register for a course

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ONLINE:VisitourWebsiteat www.extension.ualberta.ca

BY PHONE:registration office:Phone: 780.492.3116

BY FAX:registration office:Fax: 780.492.0627

BY MAIL:Registration Office, Faculty of Extension, Enterprise Square, 10230 Jasper Avenue, Edmonton, Alberta, T5J 4P6

IN PERSON:Drop your registration form and fee payment off at our Registration Office, located on the main floor at Enterprise Square, 10230 Jasper Avenue

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ONLINE:VisitourWebsiteat www.extension.ualberta.ca

BY PHONE:registration office:Phone: 780.492.3116

BY FAX:registration office:Fax: 780.492.0627

BY MAIL:Registration Office, Faculty of Extension, Enterprise Square, 10230 Jasper Avenue, Edmonton, Alberta, T5J 4P6

IN PERSON:Drop your registration form and fee payment off at our Registration Office, located on the main floor at Enterprise Square, 10230 Jasper Avenue

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the Faculty of extension offers continuing studies, lifelong learning and professional development to those seeking to change or renew their careers, update their skills and knowledge, and enrich their personal and professional lives. Our students come from all walks of life, but they have one thing in common – a desire to make living a learning experience.

adult & Continuing education 780.492.7237www.extension.ualberta.ca/cace

Construction administration 780.492.5532 www.extension.ualberta.ca/cst 780.492.3158

english Language 780.492.5530 www.elp.ualberta.ca 780.492.3036

environmental resource managment 780.492.5532www.extension.ualberta.ca/erm 780.492.3158

Government studies 780.492.5052www.extension.ualberta.ca/study/government-studies toll Free 1.877.686.4625

humanities 780.492.3093www.extension.ualberta.ca/humanities

Languages 780.492.3034www.extension.ualberta.ca/languages

management programs 780.492.3027www.extension.ualberta.ca/management

Communications & technology Graduate program 780.492.1538www.mact.ca

occupational health and safety 780.492.3037www.extension.ualberta.ca/ohs toll Free 1.800.808.4784

residential Interiors 780.492.3093www.extension.ualberta.ca/ri

Visual arts 780.492.3034www.extension.ualberta.ca/visualarts

writing and editing 780.492.3093www.extension.ualberta.ca/writing

www.extension.ualberta.ca | email: [email protected]

To Register: 780.492.3116 or 780.492.3109

Photo credits for course guide and calendar: Glenbow Archives: NA-1328 (1845, 312, 426, 63506, 64186, 64254, 64334, 64386, 64420, 64570, 64571, 65331, 784); ND-3 (3263a, 4669b, 5934o, 6200); NA-303-32; NA-4868-19; NB-54-404; NB-55-314; NC-6 (217, 234, 284, 310, 385, 386, 50, 527, 532, 1164); ND-3 (4626, 5079a, 5079b, 6200, 6602, 6611; PA-3637-45; M-2879-10 City of Edmonton Archives: EA-160-1003, EA-275-1194, EA-275-67, EA-600-650c

100 Years of Touching Lives

University of AlbertaFaculty of ExtensionEnterprise Square 10230 Jasper Ave Edmonton, AB T5J 4P6

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Faculty of Extensioncontinuing studies | professional development | lifelong learning

www.extension.ualberta.ca Email: [email protected]

programs listed in this Course Guide

• BusinessAnalysis

• Entrepreneurship

• ProfessionalDevelopmentSeries

• HumanResources

• InformationTechnology

• ManagementDevelopment

• PurchasingManagement

• RiskandInsurance

• Seminars

• SupervisoryDevelopment

Learn. Lead. Succeed.

www.extension.ualberta.ca

mailto:[email protected]

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