PROJECT SCOPE

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Gian F. Villalta

Andrew Fulp

Aniela Chertavian

Andre Thelwell

Jeannie Fung

Charlotte Terrien

Emi Knight

Tom Mather

Brady Du

Yuri Corrêa

Molly Werner

Professor Baker

SERV 311 // SPRING 2014

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

OUR CLIENTS

Cindy KelleyHomeless Authority

PattyOrganization Name

FrankVeterans for PeaceOccugardens

Janet J. LeeFirst African Baptist Church

Deloris Daniels50th St. Church of Christ

UnknownOrganization Name

UnknownOrganization Name

Selena KellyUnion Mission

Jeanette OrtizUnion Mission

MarvinHomelessness In Savannah

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Project VisionOur project vision is to develop a coordinated entry system in Savannah to address the needs of subgroups within homeless.

Goals• Develop a framework for future implementation• Create system for assimilation• Create a viable reproducible and relevant model

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Discover Define Develop Deliver

Beginning Midterm Final

Co-Creation & Design MethodsPROJECT SCOPE

DISCOVERWe guided the first co-creation, which was about presenting our primary research and gathering deeper insights about the general overview of systems and organizations currently existing for homeless people. We also wanted to become acquainted with everyone as we would all be collaborating with each other.

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Stakeholders, Needs, & Focal Jobs

The User• Homeless Person

Needs• Get off the streets &

receive support

Focal Jobs• Work towards goals• Aim for employment

Directly Involved• Marvin Heery (HIS)• Andrea Mamalakis Epting

(HUGS/Housing First)• Savannah Food Truck• Volunteers• Chatham Savannah• Authority for the Homeless• Chatham Memorial Hospital

Needs• Get as many people possible, off

the street

Focal Jobs• Interact with the homeless and

give them the desire to want a house to live in and turn their life around.

Indirectly Involved• National Housing Trust Fund• Donors• HUGS (other members)• Faith Community• Tommy Linston (Housing First)• Design Services• Operation Services• Recovery & Renewal Services• Development Services• Job Training Services• Construction Services

Needs• Supply support for those interacting

with the homeless.• Supply tangible and intangible things

for the executors to use in the process of trying to get the homeless people off the streets.

Focal Jobs• Attain partners and donate to the cause.• Build homes for the homeless

Beneficiaries Executors Overseers

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

35%Loss of Job

13%Evicted by Family Member

11%Abuse at Home

11%Incarcerated

10%Disabled / Mentally Ill

10%Change in Family Status

9%Drug & Alcohol 15%

Bills Higher than Earnings

Causes / Triggers

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Personas

Cause

Cause

Hobbies

Hobbies

Context

Context

Personality

Personality

Not applicable. Nick is a paycheck away from being homeless but does not realize it.

Evicted by family and mentally ill.

Video games

Fishing

Comics

Smoking

Movies

Watching TV

Cooking

Reading

Nick has been working for the same company for the last 12 years and didn’t get any promotion over time. Nick has never learned how to put money aside for savings.

After coming back from war John had no one to go to and found himself alone. Reported as being treated for Post-Traumatic Stress Disorder he is considered mentally unstable to fi nd a job.

Nick Diaz

Age36 years old

Age52 years old

EducationEnglish degree from community college

EducationHigh School graduate

Marital StatusSingle

Marital StatusSingle

LocationCharleston, SC

LocationSavannah, GA

Nick Diaz

John Miller

Introverted

Dependent

Caring about others

Gentle

Positive

Brave

Self-centered

Focused

Aggresive

Extroverted

Independent

Negative

Distracted

Scared

Introverted

Dependent

Caring about others

Gentle

Positive

Brave

Self-centered

Focused

Aggresive

Extroverted

Independent

Negative

Distracted

Scared

Cause

Cause

Hobbies

Hobbies

Context

Context

Personality

Personality

Not applicable. Nick is a paycheck away from being homeless but does not realize it.

Evicted by family and mentally ill.

Video games

Fishing

Comics

Smoking

Movies

Watching TV

Cooking

Reading

Nick has been working for the same company for the last 12 years and didn’t get any promotion over time. Nick has never learned how to put money aside for savings.

After coming back from war John had no one to go to and found himself alone. Reported as being treated for Post-Traumatic Stress Disorder he is considered mentally unstable to fi nd a job.

Nick Diaz

Age36 years old

Age52 years old

EducationEnglish degree from community college

EducationHigh School graduate

Marital StatusSingle

Marital StatusSingle

LocationCharleston, SC

LocationSavannah, GA

Nick Diaz

John Miller

Introverted

Dependent

Caring about others

Gentle

Positive

Brave

Self-centered

Focused

Aggresive

Extroverted

Independent

Negative

Distracted

Scared

Introverted

Dependent

Caring about others

Gentle

Positive

Brave

Self-centered

Focused

Aggresive

Extroverted

Independent

Negative

Distracted

Scared

Cause

Cause

Hobbies

Hobbies

Context

Context

Personality

Personality

Abuse at home environment and drug issues.

Evicted by family.

Drawing

Outdoor activities

Introverted

Watching series

Parties

Dependent

Blogging

Hanging out with friends

Caring about others

Listening to music

Painting

Gentle

Jena’s father died when she was 3, and her mother Sara raised her by herself.Her mother has alcohol issues and constantly gets aggressive. She used to yell at her daughter and sometimes even hit her in the face.

Raised in catholic environment, Mariah got pregnant and her family was against abortion. She stayed home as a single mother. After a while her family couldn’t a� ord them anymore and she decided to leave with her son.

Age16 years old

Age22 and 04 years old

EducationPublic School Student

EducationHigh School dropout

Marital StatusSingle

Marital StatusSingle

LocationSavannah, GA

LocationSavannah, GA

Jena Johnson

Mariah and Billy Hall

Positive

Brave

Self-centered

Focused

Aggresive

Extroverted

Independent

Negative

Distracted

Scared

Introverted

Dependent

Caring about others

Gentle

Positive

Brave

Self-centered

Focused

Aggresive

Extroverted

Independent

Negative

Distracted

Scared

Cause

Cause

Hobbies

Hobbies

Context

Context

Personality

Personality

Abuse at home environment and drug issues.

Evicted by family.

Drawing

Outdoor activities

Introverted

Watching series

Parties

Dependent

Blogging

Hanging out with friends

Caring about others

Listening to music

Painting

Gentle

Jena’s father died when she was 3, and her mother Sara raised her by herself.Her mother has alcohol issues and constantly gets aggressive. She used to yell at her daughter and sometimes even hit her in the face.

Raised in catholic environment, Mariah got pregnant and her family was against abortion. She stayed home as a single mother. After a while her family couldn’t a� ord them anymore and she decided to leave with her son.

Age16 years old

Age22 and 04 years old

EducationPublic School Student

EducationHigh School dropout

Marital StatusSingle

Marital StatusSingle

LocationSavannah, GA

LocationSavannah, GA

Jena Johnson

Mariah and Billy Hall

Positive

Brave

Self-centered

Focused

Aggresive

Extroverted

Independent

Negative

Distracted

Scared

Introverted

Dependent

Caring about others

Gentle

Positive

Brave

Self-centered

Focused

Aggresive

Extroverted

Independent

Negative

Distracted

Scared

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Development of Research We presented our wall chart which included the purpose, project vision, and goals of the project. This also included the risks, social scenario, and constraints we had. We wanted to focus on the areas we were heading into, which where causes and phases of homelessness, and a stakeholder map.

ACTIVITY 1

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Persona InsightsWe asked the class to get into groups and choose one of four personas presented. This is so we could understand each persona’s typical day, when they choose to get involved with organizations.

ACTIVITY 2

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

• Understanding people as individuals is key to helping them grow and change to a better life.

• Although we need to understand individuals, it is hard to meet each and everyone’s exact needs and wants.

• The system should not be a one-size-fits-all concept.

• People are not knowledgeable about available resources. Savannah has so many resources that can help most needs but they do not promote themselves very well.

• The coordination of services should be arranged so that they are more easily navigable.

• We should adopt best practices from other communities and organizations, such as 100,000 Homes.

• A coordinated assessment system and database would benefit greatly.

• There is an opportunity for Savannah service organizations (congregational, nonprofits, and governmental), to work together to create an coordinated entry system.

Individual Needs Create a Coordinated Database

Adopt Proven Concepts Increase Awareness of Services Available

Insights

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

• Incentivize local businesses to hire and train local businesses

• Not enough day centers for homeless people—have nowhere to go in the daytime

• Government funds have stagnated over the past 5 years

• Service providers must meet all the homeless person’s needs, not just what they offer

• There are many rules imposed on them and not enough emphasis on recover

• Services need to be tailored to individual needs

• Every homeless person’s needs are different

• Too many “stumbling blocks” between finding employment and securing housing

• Housing provides the foundation for self-sufficiency and mental stability

1-on-1 Interviews Insights

Marvin Heery HOMELESS ADVOCATEHomelessness in Savannah

• Many people are living on the edge—a preventative approach is necessary

• Not every group participates (HMIS) because there is an annual fee and a lot of accounting work

• Surprisingly, many homeless people have day jobs but cannot afford housing

• We need creative solutions for different types of affordable housing

• Impact the larger core problem and not simply sustain the status quo

• Cost of living is a fundamental problem and cause for homelessness

• It costs more to keep the homeless people on the streets then to house them

• Housing homeless people would have a significant economic impact

Cindy Kelley EXECUTIVE DIRECTORThe Homeless Authority

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER• Emergency shelters only last for 90 days, unless you show

commitment towards independence (eligible for 2 year housing program Beyond Grace)

• Will not serve sex offenders as mandated by Federal Law

• Agency is focused on employment for the homeless population

• Federal regulation create a lengthy screening process for homeless individuals

• All documentation and paperwork must be submitted to HMIS

• Continuum of Care stamps approval for a homeless person’s “status” (verification)

• Works with “No Wrong Door” which provide counseling, and mental therapy

• Process: 1. Identification 2. Homeless Verification 3. Screening/History 4. Orientation/Rules

• Triggers: lack of affordable housing, poverty breeds drug abuse, symptom of war

• Method: build self-esteem, encouragement, build positive attitude, provide direction, and educate

Jeanette OrtizPROGRAM MANAGERUnion Mission

• Since establishment of Homeless Authority, services have been much more coordinated and different agencies work better with each other

• Process always begins with assessment: What are their short-term and long-term needs? What is most important to them? What programs or services would best suit their needs?

• Secondly, demographic information and personal information is obtained

• Thirdly, they are directed to the appropriate resources and services based on their needs

• Consistently work with people who are from out of the state (occasionally get SCAD students)

• Through the years, priorities have changed and therefore some programs and services are emphasized (and funded) more than others (e.g., permanent housing)

• Homeless Authority work with faith-based groups; however, they are not part of the C.O.C, HMIS, and therefore don’t receive federal funding have a limited scope of help

Carlos BakerCASE MANAGERThe Homeless Authority

DEFINEThe goal of this co-creation was to further define the problem we were trying to solve, and facilitate transformative ideas.

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Service Package

Enhancing Services• Long-Term Stability • Job Placement• Permanent Housing• Educational programs• Long-term support network• Family Reconnection

Supporting Services• Counseling• Life-Skill Development• Job Training Programs• Transportation• Transitional Housing• Case Managers

Core Services• Food Security• Emergency Shelter• Health Services• Safety

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Defining the DemographicDuring our first activity we wanted to define the Homeless sub-populations in Savannah. We handed out empty pie charts and asked our clients to fill them in to the best of their abilities.

ACTIVITY 1

Idea GenerationThe goal of this exercise was to expose stakeholders to possibilities without boundaries and generate solutions. They produced concepts for present, near-future, and future applications using our proposed questions.

ACTIVITY 2

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Ideal System MapsDuring our last activity we asked our stakeholders to create journey maps for an ideal, holistic journey that a homeless person would take to get their life back on track.

ACTIVITY 3

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

24%of the homeless population in Savannah, GA is chronic.

In a 2013 census, there were 5,120 homeless people living in Savannah, GA.

7%of the homeless population in Savannah, GA are army veterans.

Statistics provided by the Chatham-Savannah Authority for the Homeless

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Statistics provided by the Chatham-Savannah Authority for the Homeless

Insights

69%African American

28%White

1%Hispanic

2%Other

Race Adult

Adult

Youth

Youth

62% Male

38% Female

11%Male Youth

51%Male Adult

DEVELOPThis session was designed to let the class gain valuable insight into our clients opinions and ideologies. During this session we created three key steps; ideation, deliberation, and collaboration. We used these steps to build solid concepts as a group.

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Brainstorming and AffinitizingThis exercise allowed our clients to create creative ideas and to briefly affinitize them based on how long-term the solution was. Each group created over twenty ideas in forty-five minutes. We then grouped similar ideas, and each table proposed around seven concepts.

Activities

ACTIVITY 1

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

The Decision MatrixWe presented each idea to the group and rated them on a scale of one to five based on three key criterias. Was it new? Was it useful? Was it feasible? Out of these scores we developed several solid concepts.

ACTIVITY 2

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

• Feasibility was a hard characteristic to judge without any bias from the creators of the idea.

• Thinking transformation is much more difficult than giving optimizing ideas.

• It was difficult not to judge ideas early on in the brainstorming exercise which led to debate within the groups.

Insights

• Each table developed its own “language” when writing ideas on the chart, which made describing them to the group a more difficult challenge than anticipated.

• Good ideas came from every table, and, more importantly, from every organization represented in the co-creation session.

DELIVEROur aim is to create a holistic and long-term solution to homelessness in Savannah through a unified system, job placement, an awareness campaign, and stable housing opportunities.

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

1. Identification System

ProblemThere is no method for quickly verifying whether an individual is actually homeless.

SolutionMakes identification and verification easy, fast, and simple.

Connected to Transportationgeneral accessibility for involved organizations for better communication and planning

Minimizes PaperworkStores the homeless person’s information on the device so that they do not have to fill out repetetive paperwork.

Benefits

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

How it Works

Arrive at Homeless AuthorityGet assigned a caseworker

Confidence BoosterSupport System, Success Stories, Mentor, etc.

Rehabilitation ProcessTreating Illnesses, Therapy, Job Search, etc.

Use Wristband/ID for ServicesTransportation, Food, Housing, etc.

Basic AssessmentName, DOB, Race, Gender, etc.

Skills AssessmentReading, Writing, Construction etc.

Photo TakenWhen feeling confident

Receive Preliminary AidHealthcare, Shelter, Hygiene etc.

Receive Wristband or IDEncoded with data

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Bus

Can be activated or deactivated by the Homeless Authority.

Bike Share

ID or Bracelet would function as pass within the city:

ID CardPresent Concept

AffordableEasy to Understand

WristbandNear-Future Concept

Not easily lostIntegrated with society (wearable electronics)

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

InterconnectedAccessibility for involved organizations for better communication and planning

Important Record BackupsElectronic backup of documentations for both homeless clients and organizations to aid any registration process

Concrete Data quantitative data to support future decision making & accurate statistics for government documentation

Holistic ViewpointInstant reference to background and nature of a homeless client with possibly experience or skills

2. Alternative Database

ProblemHMIS requires an annual fee and extensive paperwork required by the Federal Government.

SolutionDesign a universally accessible database to benefit all service providers.

Benefits

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER ProblemMany homeless people are not aware of the resources available to them.

SolutionUtilize technology to reach out to homeless people in need of services.

3. Interactive Kiosk

Free & Easy, EducationalEducate the homeless on available resources with real-time services in Savannah.

Risk-Freerisk free, casual, and un-judgmental opportunity to seek aid

Self-Sufficient Fundingadvertised and funded by integrated public advertisements to the general public and homeless

Benefits

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

• Provide a foundation for achieving self-sufficiency• Grants mental stability for homeless individual• Gives the homeless person an opportunity to regain their sense of normalcy• Creates a centralized location to access resources and services• Saves substantial money for tax payers

ProblemMany individuals relapse into homelessness once they leave the shelters.

SolutionProvide long-term support by housing individuals first, then assess their specific needs.

4. Housing First Initiative (plan)

Benefits

PROJECT SCOPE

DISCOVER

DEFINE

DEVELOP

DELIVER

Phase 1 Phase 3Phase 2 Phase 4

...

Convince and raise awareness of homelessness in Savannah

Raise funding through Savannah’s community culture

• Public Campaigns: Focusing on false perception of the homeless

• Benefit concert/ festival• Kickstarter fundings• Biking Charity• Pub crawl charity event

• Habitat for Humanity & Homeless

• SCAD Building Arts & Service Design collaboration for smaller scale housing first plan

Implement small model to show effectiveness of housing first plan

Build Savannah into a bigger homelessness model

Ideal: Homeless with Homes Realistic Implementation

THANK YOU!