facilitating a culture change nora bye – institutional research arnold foelster - doit
DESCRIPTION
U.S. News & World Report’s Best Colleges Guide #1 “up-and-coming” national university #6 among public national universities for undergraduate teaching Named the top national university for “promising and innovative changes”TRANSCRIPT
Facilitating a Culture Change
Nora Bye – Institutional ResearchArnold Foelster - DoIT
www.umbc.edu
UMBC Fast Facts
• An honors and research university• A public, medium-sized institution (Almost 14,000 students)
• Located between Baltimore and Washington, D.C.
www.umbc.edu
www.umbc.edu
U.S. News & World Report’s Best Colleges Guide
• #1 “up-and-coming” national university • #6 among public national universities for undergraduate teaching •Named the top national university for
“promising and innovative changes”
www.umbc.edu
Background • Existing on-line FAR system served UMBC very well for over 14
years• “Like taxes”• Put a lot data into the system … where does it go?• Legacy FAR system created an Annual Report and fulfilled a
few reporting requirements• Original Architects moved on • What do you do with all the data?• End of Life > Change > DM
Implementation Approach
www.umbc.edu
Implementation Team: Partnership between OIR, Provosts Office and DoIT
• Steering Committee: Bi weekly meetings. Vice Provost for Academic Affairs, CIO, Vice Provost for Faculty Affairs, Associate Vice-Provost, Institutional Research, Director of Institutional Research.
-- Prototype
1st Year Presentation= 30% of Faculty• Reached out to department Business Managers, Faculty Workload preparers and Chairs • Picked a date (usually - faculty monthly meeting)• Year 1 Digital Measures presentation PPT, including training and video documentation• Ensured feedback from the implementation was acted upon• We were the Support Staff who managed and tracked the changes and feedback• Offered one on one training for faculty that missed the original presentation• Quick responses to questions and problems, great customer service
Implementation Approach
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2nd Year Presentation included over 60% of Faculty
What we highlighted: Changes and enhancements from the previous years prototype group. We showed that the input participants offered was valued and had meaning.Highlighted other uses for Digital Measures data:
a. FACULTY PROFILE b. CV c. NSF CV, NIH CV, etc. c. Other Annual Reports (JCET) Road Show Year 3, Full conversion to Digital Measures2014-15
2014-15 Reporting Cycle = 100 % of Faculty• Repeating steps from Year 1 and year 2
www.umbc.edu
Culture Change (no more taxes)• We listened – sought to make it a useful waste of peoples time• We always looked for opportunities to increase efficiencies (Annual
Reports-JCET)• Think differently• Created ownership by having users actively participate and involvement in
the implantation of Digital measures• Always responsive to needs and willing to change the product for specific
needs• Various was to leverage this rich set of data
• Faculty Profile• CV-various formats • NSF CV’s• Data mining
• Digital Measures has the opportunity to be discussed at many different tables
Lessons Learned
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• We needed a faculty focus group that represented a cross sampling of departments and their different needs
• Tried to make it too easy and too focused on reporting requirements
• Eliminated chunks of data without fully understanding the implications
• FAR used differently across departments and individual within those departments
• A standing committee to support and shepherd the product (ongoing enhancements as requirements change)
