equote its 2573 guide

eQuote – ITS 2573 Guide

Document owner:Commercial Guide Updated:15/7/2020

File name: eQuote Guide Printed: 15/7/2020

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Revision record

Please note significant document changes with a version increment of 1.0. Minor administrative changes,

where the meaning or intention of the document is not altered should increase by an increment of 0.1.

Version Date Author Summary of changes

1.1 May 2013

1.2 20 June 2016 Cathy Hansen Update section 2.4 (2); replace references to

“Panel Contract” with “Operational

Telecommunications Equipment, Infrastructure

and Services Prequalification Scheme”; replace

references to “vendor” with “supplier”

1.3 June 2020 Telco Commercial Updated section 1.2 to provide an overview

about the Enforceable Procurement Provisions

2019 (EPP Direction). Updated sections 5-9 to

provide guidance on applying the EPP

Direction.

Replaced references to “ITS 2573

Prequalification Scheme” to “ITS 2573

Operational Telecommunications Equipment,

Infrastructure and Services Scheme” to reduce

ambiguity between the scheme and the

prequalified supplier list.

1.4 July 2020 Telco Commercial Minor updates to sections 1.2 and 5 – 9 for

clarity.



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Contents

1 ITS 2573 ................................................................................................................................. 5

1.1 The background 5

1.2 Enforceable Procurement Provisions (EPP Direction) 5

1.3 The categories 5

2 Publish RFX through eQuote ............................................................................................... 5

2.1 General eQuote info 5

2.2 Buying – Selecting the scheme 7

2.3 General RFX info 8

2.4 Requirement specifications 10

2.5 Selecting vendors 12

2.6 Review and publish RFX 15

2.7 Confirm and publish RFX 16

3 Monitor RFX through eQuote ............................................................................................. 17

4 Award RFX through eQuote ............................................................................................... 18

4.1 Review supplier responses 18

5 Covered agencies and procurements under the EPP Direction .................................... 20

5.1 Covered agencies 20

5.2 Covered procurements 20

5.3 Exempt procurements 20

5.4 Exempt measures and preferences 21

5.5 Existing Procurement Panels 22

5.6 Existing Procurement Lists 22

5.7 The procurement list - ITS 2573 prequalified supplier list 22

5.8 Considerations to address government priorities 22

5.9 Inviting suppliers to make a submission 23

5.10 Responding to supplier requests 23

6 Applying the EPP Direction ................................................................................................. 24



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6.1 Non-discrimination 24

6.2 Time period for supplier response 24

7 Creating tenders and awarding contracts ....................................................................... 25

7.1 Creating a tender document 25

7.2 Evaluation criteria in tender documents 26

7.3 Preparing a contract 26

7.4 Awarding contracts to be based on criteria 26

7.5 Awarding a contract 27

8 Checklist to apply the EPP Direction ................................................................................. 27

8.1 EPP Checklist for buyers 27

9 Supplier complaints ............................................................................................................. 27

9.1 Supplier complaints 27



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1 ITS 2573

1.1 The background

The ITS 2573 sets out to facilitate an informative and simple platform for NSW Government

Agencies to procure operational telecommunication equipment, infrastructure and services at

market competitive prices.

NSW Government agencies can access this Panel of Registered and Prequalified suppliers

through the NSW Government’s eQuote online procurement system.

1.2 Enforceable Procurement Provisions (EPP Direction)

The NSW Procurement Board established the PBD 2019-05 Enforceable Procurement Provisions

(EPP Direction) on 29 November 2019. It established the legal requirements for covered NSW

Government agencies arising from international procurement agreements, to be enacted by 29

November 2020.

The Procurement (Enforceable Procurement Provisions) Direction 2019 (EPP Direction) requires

agencies to conduct procurement activities above identified thresholds in a manner that allows

even competition between international and domestic suppliers.

The EPP Direction can be accessed at https://arp.nsw.gov.au/pbd-2019-05-enforceable-

procurement-provisions.

Guidance to apply the EPP Direction is in section 5 onwards.

1.3 The categories

There are three main categories covered by the ITS 2573 Operational Telecommunications

Equipment, Infrastructure and Services Scheme.

Category Description Sub-category

(A) Equipment

Radio communicatons and link

equipment used for the provision of

voice and data services.

Network Equipment

Link Equipment

Power Equipment

Terminal Equipment

(B) Infrastructure

Infrastructure & equipment required

to support radio communications

and linking network equipment for

Category A.

Poles/Towers

Ancillary Tower infrastructure

Security/Safety Systems and devices

Fibre Infrastructure

Communications Buildings

(C) Services

All services required to develop,

plan, design and install , manage

and maintain network Equipment

(A) and Infrastructure (B).

Construction Services

Design Services (Including IT architecture)

Project Management Services

Maintenance Services

Strategic Telco Services

2 Publish RFX through eQuote

2.1 General eQuote info

https://arp.nsw.gov.au/pbd-2019-05-enforceable-procurement-provisions




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eQuote is a NSW Government online procurement system where the agencies or buyers are able

to conduct RFXs – which includes RFQs, RFPs, RFIs, RFTs.

eQuote can be found at this following web address:

https://tenders.nsw.gov.au/?event=admin.login

To access eQuote, please contact your organisation’s eTendering administrator, who can have

the appropriate role added to your profile. If you are not sure who your eTendering administrator

is, please contact the NSW Procurement Client Support Centre on 1800 679 289 for assistance.

https://tenders.nsw.gov.au/?event=admin.login



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2.2 Buying – Selecting the scheme

1. Once logged into eQuote, click on “Buying” tab

2. Click “Add RFX” to view available panel contracts



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3. Select “Telecommunications” under Category

4. Select “ITS 2573” scheme.

5. General details of the scheme will be available, such as Prequalified and Registered

Master Service Agreements, Relevant Order forms, and links to external websites.

2.3 General RFX info

1. Put in general details of RFX such as the Title, your Agency’s own reference number, and brief

Description.

2. Please specify the key dates for this RFX:

Open Date: When will the RFX be available to the selected suppliers (this can be a future

date)

Intention to Respond Date & Time: When the suppliers have to express their intention to

respond

Close Date & Time: When will the RFX be closed

Estimated Decision Date: When a decision will be made – estimate only



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3. Passcodes: add a passcode to prevent uninvited suppliers from accessing the RFX

Selection Process: choose whether to automatically disclose contract once it’s awarded, and

whether to show Buyer’s contact details.

4. Estimated Project Cost: specify how much the goods / services are expected to cost – internal

usage only, suppliers will not be able to see this information.

Estimated Completion Date: Internal usage only, suppliers will not be able to see this

information

5. Click “Continue” to add detailed specification requirements



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2.4 Requirement specifications

1. You have the option to put in detail itemised requirements and attach relevant documents.

2. Please specify response options as follows:

Price: select if you want to include a requirement for a simple price field for the supplier to respond

– as a Mandatory field. We recommend buyers to use a pricing template.

Free Text: select if you want to include a section for the supplier to make comments

Attach File: select if you want to include an option for supplier to attach documents

Response is Mandatory: select if you want to mark this requirement as a mandatory response for

supplier

Click on “Add Requirement”.



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If the requirement is successfully added, a yellow message will pop up. To add more

requirements, just repeat the above steps.

3. Requirements that have been added are also displayed under “Current Requirements”. Use the

Edit and Delete button to make changes.

4. Click “Continue” to move to select Categories.



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2.5 Selecting vendors

1. Capabilities: select the categories from the scheme that best meet the your requirements

Match All Capabilities: you have the option to filter out vendors that can only deliver part of

the categories

Prequalification Type: select whether to only show “Registered”, “Prequalified”, or “All…”



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2. Click on “Show/Hide” in Service Area section to specify certain regions of service. (Optional)

3. Click “Show Vendors”

4. Click on the individual vendor names to view a detail profile page

5. Click “Add” or “Add to Vendor Shortlist” if the vendor is suitable to deliver the requirements.



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6. A shortlist of vendors that you have selected for the RFX appears. Use the “remove” function

to edit list.

7. Click “Continue” to review RFX.



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2.6 Review and publish RFX

1. Review the RFX to determine if it is ready to be published. Click “Continue” if everything is

okay, otherwise go back to the relevant section to make changes.



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2.7 Confirm and publish RFX

1. Confirm that funding/budget is available, and has been approved by the respective agency.

Also, any engagement and conducts will comply with the Procurement Code of Practice.



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2. It is strongly recommended ITS 2573 customers issue the RFX through eQuote for record

keeping and audit purposes.

3. Publish RFX!

3 Monitor RFX through eQuote

Once the RFX has been published, you may login to monitor the progress of the RFX. You are also

able view which supplier has opened or declined the RFX, as well as who has submitted a

response.



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Suppliers are able to ask questions regarding the RFX. You will be able to answer their queries

through eQuote.

4 Award RFX through eQuote

4.1 Review supplier responses



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1. Once RFX is closed, you can review the suppliers’ responses.

2. Once all responses have been reviewed, click “Split and Award” to select successful vendor.

3. You have the option to split award, and only award part of the total scope to a supplier, and

award the other components to another supplier.

4. If Split Award is chosen, state reason for splitting the award.

5. Attach the relevant ITS 2573 Order form (this is what executes the contract), and Purchase

Order if possible.

6. Awards work to the successful supplier.



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5 Covered agencies and procurements under the EPP Direction

5.1 Covered agencies

The EPP Direction applies to the covered NSW Government agencies listed in Schedule 1 of the

Direction, which can be accessed at https://arp.nsw.gov.au/pbd-2019-05-enforceable-


5.2 Covered procurements

The EPP Direction applies to the procurement of goods and services by an agency listed in

Schedule 1 of the Direction in the following threshold:

• $9,247,000 (excluding GST) for the procurement of construction services

• $657,000 (excluding GST) for the procurement of goods or any other services.

When estimating the value of a proposed contract, construction services is defined in the EPP

Direction as services relating to the construction of buildings or works including pre-erection works,

construction work, repairs, alterations and restorations.

It is recommended to apply the lower threshold of $657,000 when procuring construction-related

consulting services not directly related to the delivery of a construction project, such as consulting

services procured to support preparation of a business case.

5.3 Exempt procurements

Procurement of some goods and services listed in Schedule 2 of the EPP Direction are exempt and

do not need to be included in the estimate of the maximum value of the proposed contract. The

detailed list of exemptions can be accessed in Schedule 2 at https://arp.nsw.gov.au/pbd-2019-05-

enforceable-procurement-provisions.

Key exemptions include:

• Land and existing buildings

o All land, existing buildings and other immoveable property is exempt. This includes any

associated rights.

• Public employment contracts

o Contracts where an agency engages an individual to provide labour either directly or

through a firm that exists primarily to provide that individual’s services.

o The engagement of consultants is not exempt from the EPP Direction.

• Specified services

o health services (including plasma fractionation services)

o welfare services

o education services

o government advertising services

o research and development services

o fiscal agency or depository services

o services related to the sale, redemption or distribution of public debt.

• Motor vehicles







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o The procurement of motor vehicles is exempt. This does not include services associated

with the use of motor vehicles.

• Procurement from disability organisations

o Procurement of goods and services from a business that primarily exists to provide the

services of persons with a disability is exempt.

• Procurement from another government agency

o Procurement of goods or services from a Commonwealth, State or Territory or local

government entity is exempt.

• Procurement supporting bushfire-affected communities

o Procurement of all goods and services, including construction, by a government agency

required to implement or facilitate clean-up, repairs, rebuilding, remediation and

enhancement works, or to supply associated goods or services, arising out of, in relation to

or following:

▪ bushfires occurring in NSW in calendar years 2019 and 2020

▪ floods occurring in NSW from January 2020 to March 2020, where a procurement is

started after 4 May 2020.

o NSW government agencies must give first preference to an appropriate Local Business

based in the local government area (LGA) in which the work is to be conducted.

o The Procurement Board Direction PBD 2020-01 Support of bushfire affected communities

can be accessed at https://arp.nsw.gov.au/pbd-2020-01-support-for-bushfire-affected-

communities

The EPP Direction does not apply to any contract entered into before 29 November 2019, including

the exercise of any option to extend the contract. A contract entered into from 29 November 2019

can include options for contract extensions if this is identified in the procurement documentation and

notified in the Open Approach to Market.

The EPP Direction does however prohibit a government agency from using a contract extension to

avoid operation of the Direction. Any decision to exercise a contract extension should be

documented sufficiently to respond to any potential complaint that the agency has extended a

contract to avoid publishing an Open Approach to Market.

5.4 Exempt measures and preferences

Certain measures and preferences are also exempted. These are listed in Schedule 3 of the

Direction at https://arp.nsw.gov.au/pbd-2019-05-enforceable-procurement-provisions.

Exempt measures and preferences include:

• a measure for the health or welfare of Indigenous people or for the economic and social

advancement of Indigenous people

• a preference to benefit small and medium enterprises (being an Australian or New Zealand

firm with fewer than 200 full-time equivalent employees)

• a measure relating to the goods or services of a person with disabilities

• a measure, including an environmental measure, necessary to protect human, animal or

plant life or health

• a measure that requires sensitive government information to be stored, hosted or processed

within Australia.

Agencies should continue to comply with the Aboriginal Participation in Construction Policy,

the Aboriginal Procurement Policy and the SME and Regional Procurement Policy.

https://arp.nsw.gov.au/pbd-2020-01-support-for-bushfire-affected-communities

https://arp.nsw.gov.au/pbd-2020-01-support-for-bushfire-affected-communities


https://buy.nsw.gov.au/policy-library/policies/aboriginal-participation-construction

https://buy.nsw.gov.au/policy-library/policies/aboriginal-procurement-policy

https://buy.nsw.gov.au/policy-library/policies/sme-and-regional-procurement-policy



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5.5 Existing Procurement Panels

Panels established prior to the implementation of the EPP Direction on 29 November 2019 are

exempt from its requirements until they expire. They may be used subject to compliance with

agency procurement policy.

5.6 Existing Procurement Lists

Lists established prior to the implementation of the EPP Direction are exempt from its requirements

for 12 months from the introduction of the EPP Direction (until 29 November 2020). They may be used

subject to compliance with agency procurement policy.

5.7 The procurement list - ITS 2573 prequalified supplier list

Under the EPP Direction, a covered agency may use a procurement list established by another

government agency.

The ITS 2573 prequalified supplier list is established in accordance with the criteria set out in the EPP

Direction that apply to procurement lists and on that basis a covered agency can comply with the

EPP Direction by using a prequalified supplier from the prequalified supplier list in relation to a

procurement of goods and services, where the estimated value of the procurement is or exceeds

the applicable threshold as set out in the EPP Direction.

In summary, the procurement list for this scheme is the ITS 2573 prequalified supplier list.

5.8 Considerations to address government priorities

For some high-value covered procurements, you must include additional criteria that support NSW

Government priorities. This includes:

• supporting SMEs and regional businesses

• providing employment and business opportunities for Aboriginal people

• supporting apprenticeships and trainees on construction projects.

The EPP Direction does not affect how a covered agency applies these criteria.

For specific evaluation criteria about goods and services:

• For contracts over $3 million. You must apply a minimum 15% of the non-price evaluation criteria

to assessing how suppliers will support the government’s economic, ethical, environmental and

social priorities. You must allocate at least 10% (i.e. 2/3 of the 15%) to SME participation.

• For contracts under $3 million. You can include a non-price evaluation criterion to assess how

SME suppliers will support the government’s economic, ethical, environmental and social

priorities.

• For contracts over $10 million. You must require suppliers to include an Aboriginal Participation

Plan in their tender responses and put in place evaluation criteria for assessing this.

For specific evaluation criteria about construction:

• Contracts over $1 million or directed primarily at Aboriginal communities. You must set a target

to spend 1.5% of the contract value on supporting Aboriginal participation. You should also set

higher goals where possible. You must require prospective suppliers to submit an Aboriginal

Participation Plan in their tender response and make sure the successful supplier implements

their plan. This includes making make sure suppliers report quarterly (projects over $1 million) or

monthly (projects over $10 million) on implementing their plan.



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• Contracts under $10 million. You should include evaluation criteria that assess suppliers’

commitment to skills development through apprenticeships and training. You should also

monitor this after awarding the contract and include reporting and compliance requirements in

the contract.

• Contracts over $10 million. You must set specific targets for hiring apprentices and trainees and

include these in the tender requirements. You must evaluate suppliers’ capacity to meet these

when you evaluate bids or submissions and award the contract. You must also make sure the

successful supplier commits to quarterly reporting.

• Contracts over $100 million. You must evaluate suppliers based on their demonstrated ability to

work effectively with government. You must also evaluate their ability to support our skills and

apprenticeship targets.

5.9 Inviting suppliers to make a submission

An agency covered by the EPP Direction does not need to publish an open approach to market

when procuring from a supplier on a procurement list established in accordance with the EPP

Direction. This exemption only applies for goods and services set out in the notice that established

the list.

In place of publishing an open approach to market, an agency must invite all suppliers on the

procurement list (or the relevant category of the list) to submit proposals for the procurement.

If invitations are issued to a limited number of suppliers, the notice establishing the list must state that

invitations may be issued to only a limited number of suppliers.

5.10 Responding to supplier requests

Suppliers can request information at any time, including during a procurement’s planning phases.

Any supplier that is invited to participate in a procurement can request that the agency provide

other relevant information held by the agency if this is necessary to permit the supplier to prepare

and lodge a submission.

For all procurements, you must reply promptly to suppliers’ reasonable requests for procurement

information unless providing that information:

• is against Australian law

• there’s an overriding public interest against disclosing the information (as defined in the

Government Information (Public Access) Act 2009)

• would give the supplier an unfair advantage over other suppliers in a competitive procurement

process.

An agency must make procurement documentation available for free by electronic means at the

same time that an open approach to market is published (to the extent that is practicable). This

documentation can be made available through eTendering or through some other method

advised in the open approach to market.

Agencies must make debriefings available on request and outline the reasons the submission was

unsuccessful.



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6 Applying the EPP Direction

6.1 Non-discrimination

The EPP Direction prohibits discrimination based on a supplier’s location or the origin of the supplier’s

goods or services. This includes discrimination against suppliers located in Australia. The Direction

also prohibits an agency from discriminating against any supplier due to their foreign affiliation or

ownership.

This prohibition applies for all suppliers wherever they are located. It is not limited to suppliers from

nations that are party to a government procurement agreement with Australia. It applies to all

procurement covered by the EPP Direction and applies to all aspects of the procurement process.

For example, an agency should ensure that:

• conditions for participation do not discriminate against overseas suppliers

• there is no requirement for prior experience in Australia

• there is no requirement that a supplier have previous contracts with a government agency in

Australia

• technical specifications are based on international standards where they are available and

relevant

• financial assessment of a supplier is based on the supplier’s business activities wherever they

have occurred.

6.2 Time period for supplier response

An agency must provide suppliers with sufficient time to prepare and submit a response to any

invitation to participate in a procurement, consistent with the agency’s reasonable needs. This

applies to any form of submission including a Request for Quote (RFQ), a Request for Tender (RFT) or

an Expression of Interest (EOI).

The time period must be at least 25 calendar days (or 10 calendar days in some specified

circumstances) even where some suppliers may be able to respond in a shorter period. The

minimum time in the market cannot be less than 10 days.

An agency should consider time limit requirements when planning a procurement. The agency

should take account of:

• the nature of the goods and services being procured

• the complexity of the procurement documentation

• the conditions that the supplier needs to meet to participate in the procurement and any

evidence or certifications that may be required

• the extent and complexity of information that is being requested.

The time period may vary depending upon the stage of a procurement. For example, an initial

stage in an EOI may require less time than development of a subsequent detailed proposal.

The following minimum tender periods apply for covered procurements. You must make sure you

give suppliers enough time to prepare and lodge their submissions, taking into account your

reasonable needs.

• No set period:



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(i) Where you have a genuine and urgent need for the procurement. Examples include

responding to a critical issue or an emergency.

• 10 calendar days:

(i) Where you’re procuring commercial goods or services non-government businesses

can routinely buy.

(ii) Where you’ve approached the market within the last 12 months for substantially

similar goods or services and stated at the time you’d make another approach.

(iii) Where you’ve included a notice of the procurement in an annual procurement plan

and published it on eTendering at least 40 days and not more than 12 months before

you publish the tender.

• 25 calendar days:

(i) All other tenders.

7 Creating tenders and awarding contracts

7.1 Creating a tender document

For covered procurements, you must provide information contained in clause 14 of the EPP

Direction accessed at https://arp.nsw.gov.au/pbd-2019-05-enforceable-procurement-provisions..

This includes:

• a description of the procurement. This includes, if appropriate, the nature and estimated

quantity of the goods and services you’re procuring

• an explanation of the procurement process

• the contract duration or period over which goods or services must be provided

• a summary of any conditions for participating, including documents or certifications

• your contact details, as well as how to get the procurement documents and the date for

lodging submissions

• where applicable, any criteria you’ll use to select suppliers who’ll be invited to make further

submissions and any justification for limiting the number.

An agency must ensure that specifications for a procurement do not discriminate against suppliers

from any location and do not discriminate against suppliers based on the origin of their goods or

services.

Specifications must be set out as performance and functional requirements where this is

appropriate for the procurement.

If an agency determines that it is appropriate to specify that a procurement outcome must be

achieved in a particular way, the agency should consider allowing a supplier to also submit an

alternative solution.

Unless there is no other way to precisely describe a requirement, specifications for a procurement

must not require or refer to:

• particular trademarks or trade names

• particular patents or copyright

• particular designs or types

• specific producers or suppliers




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• specific places of origin for a good, service or supplier.

• If it is necessary to include these types of requirements or references, the specification for a

procurement must also include the words “or equivalent”.

7.2 Evaluation criteria in tender documents

The EPP Direction does not require an agency to use any specific evaluation criteria or evaluation

process.

The EPP Direction requires that an agency have regard to the following factors (if relevant) when

assessing value for money and these factors should be considered when preparing evaluation

criteria:

• the financial and non-financial costs and benefits of making the procurement

• the quality and quantity of the goods or services

• whether the goods or services are fit for purpose

• the supplier’s relevant experience and performance history

• the environmental sustainability of the goods or services

• the whole of life costs of the goods or services.

Evaluation criteria must be disclosed in the procurement documentation.

The relative importance of evaluation criteria must also be disclosed. For example, weighted criteria

could be listed in the order of their weighting or importance.

Any decision to award a contract must be made in accordance with the evaluation criteria

disclosed in the procurement documentation.

7.3 Preparing a contract

When you’re preparing a contract for a potential supplier, you must

• describe any information you’re likely to need, as well as the formats in which it can be supplied

and the frequency you’ll ask for it.

not ask for information, unless:

• you’re required to by law

• you’ll use it to assess the delivery of goods and services under the contract, or

• you’ll use it to assess performance.

7.4 Awarding contracts to be based on criteria

Unless a government agency determines that:

(a) no tenderer has satisfied the evaluation criteria for the procurement, or

(b) it is not in the public interest to award a contract,

the government agency must award a contract to the tenderer that the government agency has

determined:

(c) satisfies the conditions for participation, and

(d) is fully capable of undertaking the contract, and



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(e) will provide the best value for money (which is not limited to price), in accordance with

evaluation criteria for the procurement.

7.5 Awarding a contract

An agency must award a contract to the supplier that the agency has determined:

• will provide the best value for money in accordance with the evaluation criteria specified in the

procurement documentation

• is fully capable of undertaking the contract; and

• satisfies the conditions for participation specified in the procurement documentation.

An agency should consider including mandatory evaluation criteria for any procurement where this

may be appropriate to ensure that procurement outcomes meet a minimum required standard.

An agency cannot cancel a procurement to avoid the operation of the EPP Direction.

However, an agency can decide not to award a contract in the following circumstances:

• the agency determines that it is not in the public interest to award a contract; or

• no supplier has satisfied the evaluation criteria for the procurement.

Under such circumstances where an agency does not award a contract, an agency may consider

whether it is appropriate to undertake limited tendering in accordance with clause 15 of the EPP

Direction, which can be accessed at https://arp.nsw.gov.au/pbd-2019-05-enforceable-


Agencies are responsible for ensuring that a Contract Award Notice is completed. The following

requirements must be met:

• Publication must be through NSW eTendering

• Publication is to be within 45 days of contract effective date

• Value is to include GST

• Contract class must be included

8 Checklist to apply the EPP Direction

8.1 EPP Checklist for buyers

Buyers can access a checklist to apply the Procurement (Enforceable Procurement Provisions)

Direction 2019 (EPP Direction) at:

https://buy.nsw.gov.au/__data/assets/word_doc/0005/601826/epp_direction_checklist.docx

9 Supplier complaints

9.1 Supplier complaints

Suppliers must make written complaints directly to [email protected] if they

believe the EPP Direction is planned to be, being, or has been breached.



https://buy.nsw.gov.au/__data/assets/word_doc/0005/601826/epp_direction_checklist.docx

mailto:[email protected]



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Agencies must:

• suspend procurement processes where the supplier’s ability to participate is affected

• where suspension is not in the public interest, issue a Public Interest Certificate

• investigate the complaint and prepare a written report

• attempt to resolve the complaint in a reasonable and prompt manner

Agency failure to respond appropriately may result in the complaint being escalated to the

Supreme Court.

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