Enterprise Digital Transformation; - - DT V5.0.pdf · Enterprise Digital Transformation; ... 8 84%…

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  • EnterpriseDigital Transformation;Its not means to an end .. Its a way of life.

    By Devoteam We Are Digital Transformakers!

    November 2015

  • Innovation

    has been the primary

    driver of key human

    changes since the

    beginning of time.

  • SoWhat is the singlemost

    important outcome of these

    innovations?

  • 1%

    4%

    increase inproductivity

    70 years

    17 years

    double standardsof living

    * Each bar represents 100 years

    Increased productivity has a major impact on our life to put things in prospective every time we increase

    productivity by 1% the living standards will double every 70 years, while increasing productivity by 4%

    will reduce that number to become every 17 years!

    Productivity

  • Welcome toDigital Transformation

    noundig.i.tal transfor.mation

    The new normal.

    Encapsulment of the biggestrevolution of our lifetime in two

    words .. Incomprehensible for beingso extensive, pervasive and global. It

    is changing our world, everywhere,everything.

    A matter of survival.

  • Productivity & DigitalTransformation

    As perDr. Erik Brynjolfsson from MIT

    Digital is the single mostimportant element to increaseproductivity in any enterprise

  • Productivity & DigitalTransformation

    In the 1930s the cumulativecodified knowledge base ofthe world doubled every 30

    yearsTODAY

    It doubles every11 hours

  • 8

    84%USE DIGITAL DURING THEIR

    SHOPPING JOURNEY

    Source: Deloitte, The NewDigital Divide, April 2014

    34%SAY DIGITAL MAKES IT

    EASIER TO SHOP IN STORE

    42%HIGHER CONVERSION RATE THAN CONVENTIONAL SHOPPING

    Which in turn are influencing consumer journeys and shopping habits

    Resulting in higher conversion and spend across many sectors

  • Cop

    yrig

    ht

    Welcome to the New Era of the Aviation industry

    Times arechangingTraveling Procedures areDigitally TransformedAirport Services are gettingSmarter

  • Cop

    yrig

    ht

    Border ControlTraditional

    Digitally Transformed

  • Cop

    yrig

    ht

    Traditional

    Digitally Transformed

    Boarding at the Gate

  • Cop

    yrig

    ht

    Check InWhy to queue

    When you Can Self Check In !!!

  • Cop

    yrig

    ht

    Digital Transformation is enhancingProductivity

    $$$$

    Source: Travel Technology Research

    And if he checkshimself in online thecost reduces to 6 cents

    Cost to check in thesame passenger at akiosk is 16 cents

    Average cost to check in apassenger at a counter is $3.68

  • Organizations

    are asking

    How do we

    move into the

    Digital Era?

  • 15

  • 16

    Digital Transformation is not just going paperless

    Its a strategy that fundamentally transforms organizations through data informed content with openfunctionality & agile development. At its heart lies user focus & customer engagement at every touch-point.

    It focuses on the only constant: Change.

    The evolution of companies: Digital Darwinism

    Analogic DigitalConnected

    Social

    Open

    Virtual

    Computers: Emancipationof production exclusivity.

    Internet: Emancipationof physical boundaries.

    Social Media: Emancipation ofdistribution & gatekeeping.

    Mobile: Emancipation of time &space restrictions.

  • 17

    We need toRealize thatBecomingDigital is:

    A complete shift in theway business is done.

  • 18

    Customers buy differently

    People work like they live

    New services appear everyday

    WELCOME TO THE

  • 19

    WELCOME TO THE

  • 20

    WELCOME TO THE

    Having Said that we need to realize that

    Not everyone is wining theirDigital Battle

  • 21

    NOT EVERY ONE IS WINING THE DIGITAL BATTLE

    Theres a notable disconnect!

    25%Of companies report undergoingDigitalTransformation

    88%

    Only, have mapped the digitalcustomer journey and have a clearunderstanding of new orunderperforming digital touch-points

  • 22

    Value

    Time

    Initiative 1

    Initiative 2

    Initiative 3

    Business expectation from Digital Transformation

    Value will disappear in time

    Value is not Accumulative

    Value

    Time

    Expectation GAPExpectation GAP

    NOT EVERY ONE IS WINING THE DIGITAL BATTLE

  • 23

  • 24

    Dig

    ital

    Cap

    abil

    ity

    Leadership Capabilities

    Fashionistas, withseveral advanced

    digital features, yet noleadership, coordination

    and vision

    Conservatives, highleadership capability,

    underdeveloped digitalvision

    Beginners, with nooverarching vision &an immature digital

    culture

    Digital masters,strong vision, good

    governance & strongdigital culture

    Let us investigate the below definition of the type ofDigitally Transformed Organizations

    Source: MIT center for Digital Transformation

  • 25

    GAP BetweenBeginners & Digital Masters

    Vision, Culture and Governance

    Not Only Technology

  • 26

    GettingThere:

    Synchronizing Vision,Culture & Governance

  • 27

    Vision: Left meets rightLeadership that is both logical & creative, technical & eclectic, rational & agile. A complete equation.

    Innovation ofthe Business

    Model

    CustomerJourney &Experience

    OperationalExcellence &Efficiency

    Analytics & Datain theOrganization

  • 28

    Culture: The secret sauce to ensure every one is ticking at the same frequency

    Changing the Status quo

    55%of the organizations

    surveyed indicated thatthey have issues rolling outtheir Digital transformationprograms due to cultural

    challenges.Study by MIT Sloan

    Cultural issues people work

    responsibilities people physical work

    location, People line of reporting

  • 29

    Digital Transformation is about Doing things Different this means

    New Governance

    DifferentOrganization

    the long gamewhile racking upquick wins.

    about speed, agility, failure,new capabilities & ways of workingand collaboration on all levels.

    Demolish allBarriers

    the cool kids in the corner syndrome &communicate, communicate,communicate.

    Avoid

    costumer centric,transparent, collaborative,data driven, empowered &innovative.

    Become

    Rules

    It's both horizontal andvertical.

    Regulations

    creating a digital silo -integration and engagementare critical.

    Integration

  • Now before you embark onyour Digital Transformation

    Journeyplease allow us to introduce

    Ourselves

  • 31

    Who are we?

  • Devoteam, The Digital Transformakersentrepreneurs in disruptive technology

    32

    At Devoteam we deliver innovative technology consultingfor business, to make our clients win their digitalbattle

    20 years of transformation experience

    Listed onEuronext

    Digital BusinessTransformation

    IT ServicesTransformation

    IT InfrastructureTransformation

    IT ServiceManagement

    DevOpsAgile

    Client RelationshipOperations Efficiency

    20151995 2005

    2 Billion SARTurnover in 2014

    20Countries

    3600Professionals

    CloudData

    Data CentresSecurityNetworks

  • 33

    What dowe do ?

    We Help our Clients Win the

  • Transformational Services Offering

    How do we do that?

  • Digital Transformation Engagement Approach

    35

    How do we Engage with Our Clients

    Drivers forTransformation

    Vision, Strategy ( Corporate/Business), Needs & Challenges,with regards to Customer Journey in the organization Operational enhancement Availability of right data for Business

    Decision Need to innovate in the business

    using technology IT department performance

    Strategy ExecutionOffice

    Program ManagementOffice (Governance)

    ArchitectureManagement Office

    QA Management Office Change Management

    Office

    Strategy ExecutionOffice

    Program ManagementOffice (Governance)

    ArchitectureManagement Office

    QA Management Office Change Management

    Office

    ITSM Monitoring & Asset

    Management Cloud Management &

    Automation Workload Automation BI & Dashboards Software AG

    ITSM Monitoring & Asset

    Management Cloud Management &

    Automation Workload Automation BI & Dashboards Software AG

    Devoteam Engagement ApproachDevoteam Engagement Approach

    Transformation Management OfficeEstablishment (including tools)

    Transformation Management OfficeEstablishment (including tools)

    Enablement OfTransformation

    SystemsImplementation

    SystemsImplementation

    TransformationImplementation Support

    TransformationImplementation Support

    Implementation ofTransformationDesign & Setup of theTransformation

    ProvideOperations teamsto support (SEO,PMO, AMO, QMO,CMO)

    Provide Operationteams to supportImplementedTools (BMC, EPM,SWAG)

    ProvideOperations teamsto support (SEO,PMO, AMO, QMO,CMO)

    Provide Operationteams to supportImplementedTools (BMC, EPM,SWAG)

    Vision, Roadmap & Setup ofTransformation

    Vision, Roadmap & Setup ofTransformation

    (Vision , Strategy, Need,Pain)

    (Vision , Strategy, Need,Pain)

  • 36

    Customers buy differently

    People work like they live

    New services appear everyday

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