Group 5

EMOTIONAL INTELLIGENCE

• It is the ability to identify, assess, and control the emotions of oneself, of others, and of groups.

• It is a thought model that claims that to be successful, people must be able to know their own feelings.

• A feeling of care and understanding for the

suffering of others.

• A stepping stone in both social and moral

development.

• Does not require the sharing of the same

emotional state.

• Basic sharing of emotions, a precursor for

sympathy, can be seen in infants.

• Concern for the well-being of another.

SYMPATHY

Conditions that need to occur

Attention to a subject

Believing that a person/group is in a state of

need

Specific characteristics of a given situation.

EXPERIENCE OF SYMPATHY

• Individual moods

• Previous experiences

• Social connections

• Novelty

• Salience

• Spacial proximity

FACTORS INFLUENCING THE EXPERIENCE OF SYMPATHY

Speak UP!• Say something supportive, even if you are nervous.

• Let your friend know that you know.

• It is important that your friend know you care.

Unfortunate Situations.• Hearing about the situation from your friend, you could

say

• Ex. I am very sorry to hear that

• Ex. That’s really too bad.

• Ex. That sounds terrible. I am so sorry!

EXPRESSING SYMPATHY

• Let your friend know that you care and that

you want to help

• Ex. How are you doing? Are you OK?

• Ex. Let me know if there’s anything that I can

do to help

SHOW YOU CARE…

SYMPATHY

Your Friend Failed in the TestYou Say: I’m Sorry to Hear

that.

It was your Friends Birthday nobody RememberedYou Say:I can Understand How Angry

you are.

Combination of verbal and nonverbal

communication facilitates the acknowledgment

and comprehension of sympathy.

Verbal Communication

• Verbal communication is the clearest medium.

• People can express sympathy by addressing the

emotions being felt by themselves and others involved.

COMMUNICATION

Presents a fascinating study of

• Speech intonation

• Facial expression

• Bodily motions

• Person-to-person physical contacts.

NON VERBAL COMMUNICATION

• Nonverbal communication cues are often

subconscious and difficult to control.

• Deliberate regulation of emotion and

nonverbal expression is often imperfect.

• Nonverbal gestures and facial expressions are

better understood by people through

observation.

• Physical touch has the unique ability of conveying

affective information upon contact.

• The touch of the hand on the shoulder during a

funeral might be the fastest method of conveying

sympathy.

The ability to mutually experience the thoughts, emotions, and direct

experience of others.

• Putting yourself in their shoes.

• Involves understanding the emotional states

of other people

• Recognitions that are both accurate and

tolerable are central features of empathy

EMPATHY

Emotional empathy• Also termed as ‘affective empathy’.

• The drive to respond with an appropriate emotion to another's mental states.

• Includes ‘Personal distress’ & ’Empathic concern’

Cognitive empathy• “Theory of mind”.

• The drive to identify another's mental states.

EMOTIONAL AND COGNITIVE EMPATHY

Being genuinely concerned for the welfare of others

COMPASSION

Mindfulness• Avoidance or Aversion

Kindness• Treating with care and understanding

Common Humanity

• Experience

COMPONENTS OF COMPASSION

• Ethical and genuinely

• Cares about other people.

• Emotional response

• Generous spirit

COMPASSIONATE EXAMPLE

Thank You