Empathy Map03 Eylül 2016

Merve Midilli

I’m

Emphatic

How emphatic we are?

CONTENT LIST

1234

DEFINITIONS OF EMPATHY

EMPATHY MAP

WHY WE SHOULD USE IT?

EXAMPLES

1234

DEFINITIONS OF EMPATHY

EMPATHY MAP

WHY WE SHOULD USE IT?

EXAMPLES

CONTENT LIST

EMPATHY

Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.

The power of entering into another’s personality and imaginatively experiencing his experiences.

Defines empathy as the unique capacity of the human being to feel the experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or hunger of others as if they were his/her own

the imaginative projection of a subjective state into an object so that the object appears to be infused with it

the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner; also : the capacity for this

Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.

The power of entering into another’s personality and imaginatively experiencing his experiences.

Defines empathy as the unique capacity of the human being to feel the experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or hunger of others as if they were his/her own

the imaginative projection of a subjective state into an object so that the object appears to be infused with it

the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner; also : the capacity for this

EMPATHY

Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.

The power of entering into another’s personality and imaginatively experiencing his experiences.

EMPATHY Defines empathy as the unique capacity of the human being to feel the experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or hunger of others as if they were his/her own

the imaginative projection of a subjective state into an object so that the object appears to be infused with it

the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner; also : the capacity for this

Empathy as the unique capacity of the human being to feel the experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or hunger of others as if they were his/her own

Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.

The power of entering into another’s personality and imaginatively experiencing his experiences.

EMPATHYthe imaginative projection of a subjective state into an object so that the object appears to be infused with it

the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner; also : the capacity for this

the imaginative projection of a subjective state into an object so that the object appears to be infused with it

Empathy as the unique capacity of the human being to feel the experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or hunger of others as if they were his/her own

Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.

The power of entering into another’s personality and imaginatively experiencing his experiences.

EMPATHY

the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner; also : the capacity for this

the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner; also : the capacity for this

Empathy as the unique capacity of the human being to feel the experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or hunger of others as if they were his/her own

Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.

The power of entering into another’s personality and imaginatively experiencing his experiences.

EMPATHYthe imaginative projection of a subjective state into an object so that the object appears to be infused with it

DEVELOP A DEEP UNDERSTANDING

DEVELOP A DEEP UNDERSTANDING

Listen Wear Others ShoesDevelop

Apply

EMPATHY MAP

SEE SAY & DO HEAR

EMPATHY MAP

THINK & FEEL

LISTEN & OBSERVE

WEAR OTHERS SHOES

FIND PATTERNS

PROCESS

EXPLAIN LESS, TALK LESS

DON’T TRY TO INTERPRET

DON’T JUDGE / BLAME

FEEL THEM SAFE

PROCESS

DIFFICULT CASES

DIFFICULT CASES

KIDSKonneKt

ELDERLY PEOPLE

DIFFICULT CASES

YediYetmiş

DISABLED

DIFFICULT CASES

DEKA Bionic Arm

ALIGNMENT - USER NEEDS & GOALS

FINAL WORDS

UNDERSTANT PAIN POINTS

FIND PATTERNS

BE STORYTELLER BETWEEN PERSONAS & DESIGN CONCEPTS

“No one cares how much you know, until they know how much you care”

Theodore Roosevelt

LISTEN / OBSERVE / TRY / REPEAT

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