International Journal Of Marketing, Financial Services & Management Research ____________________ ISSN 2277-3622 Vol.4 (12), DECEMBER (2015), pp. 46-54 Online available at indianresearchjournals.com

EFFECT OF STRESS ON EMPLOYEE PRODUCTIVITY

WITH RESPECT TO INDIAN BPO

NEHAASHAWA*; DR.DISHAMATHUR**

*RESEARCH SCHOLAR, PACIFIC UNIVERSITY, UDAIPUR.

**ASSISTANT PROFESSOR, SCHOOL OF MANAGEMENT,

SIR PADAMPATSINGHANIA UNIVERSITY, UDAIPUR.

ABSTRACT:

In today scenario BPO is the fastest growing sector which is increasing job opportunities day by

day. In developing country like India, it is a good platform for youth for starting their career in

low age as well as a good source of earning while pursuing the studies. That’s why it attracts

major population in India. BPO sector is doing lots of investment in providing training for

retaining the employees and making a healthy working environment. But due to odd shifts,

excessive workload, unachievable target, unhealthy working environment etc. creating stress

among the employees. This all leads to physical and psychological imbalance which ultimately

affects employee’s productivity. Work stress is defined as the harmful physical and emotional

responses that occur when job requirements do not match the worker‘s capabilities, resources,

and needs (National Institute of Occupational Safety and Health 1999).Especially more attention

given to the Business Process Outsourcing (BPO).The main aim of the paper is to identify the

factors creating stress in BPO Sector and to find out relation between stress and employee

productivity.

KEYWORDS: Stress, BPO, Employee productivity, performance.

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