Learning Analytics – Measurement Innovations to Support Talent DevelopmentA SYSTEMATIC PROCESS FOR SYSTEMIC CHANGE AND PERFORMANCE IMPROVEMENT Dr. Iris Ware

Chief Learning OfficerCity of DetroitMarch 7, 2017

Three key questions that CLOs face

1. Why is “training” the answer? 2. How will we know that “it” worked?3. What value do you add?

1. Why is “training” the answer?

It’s not! Interventions and solutions must be customized and individualized. Performance Improvement is the key!

2. How will we know that “it” worked?

Learning Occurs – Changes in employee behavior Individual Performance Improves – Employee productivity increases Organizational Impact – Performance outcomes impact the

organization’s bottom line

3. What value do you add?

Learning and Interventions = Performance Improvement Performance Improvement = Business Impact Business Impact = Results Results = Increased Profitability

We strategically align learning and talent development performance outcomes with organizational objectives

Three Models to Drive Strategic Alignment

1. HR/Talent Development Employee Lifecycle2. Talent Development and Performance Management - Strategy

Map 3. Talent Development and Performance Management - Strategic

Alignment Process

1. HR/Talent Development Employee Lifecycle

2. TDPM - Strategy Map

1. HR/Talent Development Employee Lifecycle2. Talent Development and Performance Management - Strategy

Map 3. Talent Development and Performance Management - Strategic

Alignment Process

TDPM - Strategy Map

3. TDPM Strategic Alignment Process

ALIGNING ORGANIZATIONAL OBJECTIVES WITH LEARNING AND TALENT DEVELOPMENT PERFORMANCE OUTCOMES: A PROPOSED MODEL

ORGANIZATIONAL MISSION ORGANIZATIONAL VISION

CORE VALUES

O

RGAN

IZAT

ION

AL G

OAL

S

SummaryThree Models to Drive Strategic Alignment*1. Results Focused – Targets TDPM as a vehicle and not an event or

process2. Centered on Mega, Macro and Micro level Impacts – Addresses

Organizational Results on all levels3. Uses a systematic approach for systemic change and performance

improvement – Sustainable and anchored Results and Impact *Each Model may be used independently

Thank You