Download - EMAIL A MODE OF COMMUNICATION
A MODE OF
COMMUNICATION
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• DEFINITIONS:“COMMUNICATION is a process of
passing information and understanding from one person to another.” -Keith Davis
Electronic mail, most commonly referred to as email, is a method of exchanging digital messages from an author to one or more recipients.
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INTRODUCTION
• Email is quick or easy and even costs low.
• Non-verbal communication.• Email communication is broadly
important for business growth.• Maintains a connection with your
supporters.• Keeps record of conversations.
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ROLE OF EMAIL COMMUNICATION IN BUSINESS
• Emails are fast.• You can attach documents or files.• Emails do not use paper.• Advertisement.• Low cost.• Easy to create.• Easy to share.
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BENEFITS OF EMAIL
• Spam mails.• Mailbox gets flooded.• Not everyone has internet.• Lack of verbal communication.• Misunderstandings occur.• Emails carry viruses.
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DEMERITS OF EMAIL
Get the email address correct.Use correct formatting.Think before you write.Don’t use for firing a person.Make sure the subject line is relevant
and informative.
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EMAIL ETIQUETTE
Close with a thank you.Keep the message short, meaningful
and aim for clarity.Reflect on the tone of your message.Don’t discuss multiple subjects in a
single line.Reply to your emails. Don’t reply in
anger.
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EMAIL ETIQUETTE contd.
Do not expect or demand an immediate response.
Do not forward messages without permission.
Know that people from different culture speak and write differently.
Mention the attached documents clearly in the email body.
No shortcuts.Double check before sending.
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SAMPLE EMAIL MESSAGE
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QUESTIONS?
• Which of the following messages would you send in an email?
1. Firing an employee?2. Private message to a co-worker
criticizing another co-worker?3. Agendas for an upcoming meetings?
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THANK YOU
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