Five Tips to Improve Personal Email Communications

These five tips improve email These five tips improve email communications with customers. communications with customers.

Better communications lead to Better communications lead to stronger relationships. stronger relationships.

1. Be polite.

Take the time to include a friendly Take the time to include a friendly greeting. greeting.

Use please and thank you. Use please and thank you.

Civility makes a difference in how Civility makes a difference in how your message is received. your message is received.

2. Don’t say anything in an email you wouldn’t say face-to-face or on the

phone. You don’t want the customer to say . . .

“I can’t believe they said that!”

3. Don’t overlook the fact that your email could be

forwarded on.

If the customer forwarded your message to their boss, would you look good?

4. Recognize that people skim emails.

Beware of using words thatBeware of using words that leap leap off off the page and grab our attention because the page and grab our attention because

they have negative implications. they have negative implications.

5. Don’t argue by email.

You won’t win the argument. You won’t win the argument.

And you could lose a customer.And you could lose a customer.

This information was shared in the first session in Relationship Building Strategies webcast training.

The next session takes place September 10th from 1:30 to 2:00PM EST.

Join us for “The Easy Way to Increase Sales.” •Learn new techniques to cross-sell and upsell. •Discover simple ways to increase transaction size. •Find out how to open selling conversations by asking one question.

It only costs $35 and you get the Powerpoint and a recording of the session.

Sign up at http://tiny.cc/growsales.

Linda BishopThought Transformationwww.ThoughtTransformation.com

Lucy KeKeFactorswww.KeFactors.com

10% of life is what 10% of life is what happens to you. The happens to you. The other 90% is what you other 90% is what you choose to do choose to do with it.with it.

Good luck!