Chapter 1
Managing and the Managers Job
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What is Management?
• A set of activities– planning and decision making,
organizing, leading, and controlling
directed at an organization’s resources – human, financial, physical, and
information
with the aim of achieving organizational goals in an efficient and effective manner.
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EFFICIENTLYEFFICIENTLYUsing resources wisely andUsing resources wisely andin a cost-effective wayin a cost-effective way
EFFECTIVELYEFFECTIVELYMaking the right decisions andMaking the right decisions and
successfully implementing themsuccessfully implementing them
AndAnd
In the Management definition:
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The Functions of Management
• Planning and Decision Making: Establishing goals and deciding how to
achieve them
• Organizing: Coordinating Activities and Resources
• Leading: Motivating and Managing People
• Controlling: Monitoring and Evaluating Activities
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The Management Process
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Levels of Management• Top Management
– CEO, CFO, President, Vice Presidents– small group of executives who manage the overall organization.
They create the organization’s goals, overall strategy, and operating policies.
• Middle Management– Directors, department heads– are primarily responsible for implementing the policies and plans
of top managers. They also supervise and coordinate the activities of lower level managers.
• First-Line Management– Supervisors– supervise and coordinate the activities of operating employees.
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Managers by Level and Area
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Managerial Skills
• Technical • Interpersonal• Conceptual• Diagnostic• Communication• Decision Making• Time-Management
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Management: Science or Art?
• The Science of Management– Assumes that problems can be approached using
rational, logical, objective, and systematic ways.
– Requires the use of technical, diagnostic, and decision-making skills and techniques to solve problems.
• Art of Management – Making decisions and solving problems using a blend
of intuition, experience, instinct, and personal insights.
– Using conceptual, communication, interpersonal, and time-management skills to accomplish the tasks associated with managerial activities.
Baker’s Best Video
• What skills does Baker possess?
• What does he do that contributes to the business’s success?
• Does this management style work?
How do you judge it?
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