chapter 1 managing and the managers job copyright © houghton mifflin company. all rights...

Chapter 1

Managing and the Managers Job

Copyright © Houghton Mifflin Company. All rights reserved. 1–1


What is Management?

• A set of activities– planning and decision making,

organizing, leading, and controlling

directed at an organization’s resources – human, financial, physical, and

information

with the aim of achieving organizational goals in an efficient and effective manner.


EFFICIENTLYEFFICIENTLYUsing resources wisely andUsing resources wisely andin a cost-effective wayin a cost-effective way

EFFECTIVELYEFFECTIVELYMaking the right decisions andMaking the right decisions and

successfully implementing themsuccessfully implementing them

AndAnd

In the Management definition:


The Functions of Management

• Planning and Decision Making: Establishing goals and deciding how to

achieve them

• Organizing: Coordinating Activities and Resources

• Leading: Motivating and Managing People

• Controlling: Monitoring and Evaluating Activities


The Management Process


Levels of Management• Top Management

– CEO, CFO, President, Vice Presidents– small group of executives who manage the overall organization.

They create the organization’s goals, overall strategy, and operating policies.

• Middle Management– Directors, department heads– are primarily responsible for implementing the policies and plans

of top managers. They also supervise and coordinate the activities of lower level managers.

• First-Line Management– Supervisors– supervise and coordinate the activities of operating employees.


Managers by Level and Area


Managerial Skills

• Technical • Interpersonal• Conceptual• Diagnostic• Communication• Decision Making• Time-Management


Management: Science or Art?

• The Science of Management– Assumes that problems can be approached using

rational, logical, objective, and systematic ways.

– Requires the use of technical, diagnostic, and decision-making skills and techniques to solve problems.

• Art of Management – Making decisions and solving problems using a blend

of intuition, experience, instinct, and personal insights.

– Using conceptual, communication, interpersonal, and time-management skills to accomplish the tasks associated with managerial activities.

Baker’s Best Video

• What skills does Baker possess?

• What does he do that contributes to the business’s success?

• Does this management style work?

How do you judge it?


chapter 1 managing and the managers job copyright © houghton mifflin company. all rights...

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