otis elevator

Leveraging Elevator Data to Improve Tenant

Experience and Increase FM Productivity

Otis Elevator

Chris Bowler

Senior Director

Service Marketing

30 years of experience

Wally Namane

Senior Manager

Digital Transformation & IoT


© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED.

© 2020 OTIS ELEVATOR COMPANY.2

Industry Data Trends

Cloud Building SystemsTouchless Operation Service Robot Automation

Many companies now offer smart building apps that provide tenants the ability to pass security, book meeting rooms, order food, adjust temp & lighting.

An increasing number of Building System suppliers are moving their applications to the cloud vs on-premise systems and customer adoption is increasing.

Hospitals, hotels & offices are turning to Service Robots to enhance the customer experience, offer safe solutions and improve productivity.

All the major OEMs are connecting their elevators to the cloud and providing new IoT services to visualize the data in real-time for their service customers.

Increasing demand for elevator data to help solve new use cases

IoT Connected Elevators


Elevator Data ApplicationsLeveraging elevator data to help improve tenant experience and increase productivity

• Scheduling deliveries at a time when elevators are not being used by tenants

• Organizing tenant moves when elevator demand for passenger movement is low

• Unlock value for retail tenants to help them increase demand for their products

• Integrating elevator calling into apps and robots for a better tenant experience

• Anticipate HVAC needs based on tenant movement within the building at different times

• Adjusting the number of security personnel based on tenant usage


Case Studies: Property managers, FranceService and real-time operation data APIs integrated into customer BMS

Two property management companies, located in Paris, wanted to access service and real-time operation data to track elevator service as part of their offering to the tenants, and to rethink their business model.

Otis provided them APIs with elevator availability, maintenance insights, and traffic per floor data.

The new solution helps the companies, who own multi-tenant buildings, to measure the elevator usage per tenant. Their objective is to change their business model from a rented-square meter approach to a usage-based approach.

“We’re excited by this new opportunity to revisit our own business model thanks to usage information. We are impressed by this innovative solution from Otis.”

Every quote is based on actual customer talks and paraphrased to provide simple and concise information. Names are anonymized to respect privacy and companies' internal policies.


Case Study: CDL, SingaporeOtis eCall™ API integrated into a smart building app

CDL, owner of the Republic Plaza building in downtown

Singapore, wanted to attract new tenants and improve elevator

service as part of their building and elevator modernization.

The team from Otis helped to design and integrate the eCall API

into their smart building contactless app, called CityNexus.

The new solution helped CDL to re-open their building safely to

tenants while reducing the time it takes to get to any of the

buildings 66 floors by as much as half.

“We’re proud to launch the first-of-its-kind contactless lift eCall

solution at Republic Plaza using our proprietary smart building

app, CityNexus, and in collaboration with @OtisElevatorCo”


Personalize your Data ExperienceOtis API Data Services

* Professional service IT support fees may apply

Global industry data expertise and experience

Developer portal for easy access to API documentation and testing

Pre-packaged APIs to easily integrate into your applications

Service data, real-time operation data, and Elevator Calling APIs

Technical support available if needed*

https://developers.otis.com/

Otis is the world's

leading manufacturer,

installation and service

company for elevators

and escalators.

Moving 2 billion people every day

$12.8 BILLION2020 revenue

40,000field professionals

69,000employees

units under service

~2.1 MILLION

CELEBRATING 168 YEARSof industry leading innovation

Serving customers

in more than

200 COUNTRIESAND TERRITORIES

77© 2020 OTIS ELEVATOR COMPANY. ALL RIGHTS RESERVED.

© 2020 OTIS ELEVATOR COMPANY.

Otis Developers Portal

Documentation and data access available on the go


https://developers.otis.com/


API Documentationand References

The Otis developer portal has extensive documentation following industry best practices to help your development team

get started quickly.



APIs Enable Seamless Integration with other Applications

Elevator Availability Insights


11

Service Data Real-time Operations Data Elevator Calling

Three types of APIs depending on your need

API Data Services Portfolio

Elevator service APIs can help to

integrate data into a Building

Management System (BMS).

Stay up to date with your

elevator’s availability,

maintenance, repair and call

back data.

With our IoT APIs, building owners

and facility managers can

access real-time data.

Get elevator status information,

performance insights, and alarm

information.

Elevator Calling APIs provides the

ability to call and place

destination requests.

Can be used in building apps

and for connecting with service

robots.


APIs for Service Data


APIs for Real-time Operations Data


Promote

APIs for Elevator Calling


Technical Support• The Otis Developers Portal provides self-service

support for software developers with complete documentation to integrate the APIs.

• If help is needed, the Otis Digital Technologies and Engineering teams can help answer questions. Email [email protected]

• For detailed help that requires extensive project support, this can be provided. We may charge an additional professional services fee. Please ask your account manager for more information.

• Sign-up now at http://developers.otis.com


mailto:[email protected]

http://developers.otis.com/

Leveraging Elevator Data to Improve Tenant

Experience and Increase FM Productivity

[email protected]

[email protected] Bowler

Senior Director

Service Marketing


Wally Namane

Senior Manager

Digital Transformation & IoT





otis elevator

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