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208 BIBLIOGRAPHY Ahmad, N, and Haron, S. (2002), “Perceptions of Malaysian Corporate Customers towards Islamic Banking Products and Services”, International Journal of Islamic Financial Services, Vol. 3, No. 1, pp. 13-29. Akdag, H.C. and Zineldin, M. (2011) “Strategic Positioning and Quality Determinants in Banking Service”, The TQM Journal, Vol. 23, No. 4, pp.446 457. Akhtar, M. and Dezhgosha, K. (2004), “Distributed Online Banking”, retrieved from http://www.micsymposium.org/mics_2004/Akhtar.pdf . Almossawi, M. (2001), „Bank Selection Criteria Employed by College Students in Bahrain: An Empirical Analysis‟, International Journal of Bank Marketing, 19, pp. 115-25. Altintas, M.H. and Gursakal, N. (2007), “Phishing Attacks and Perceptions of Service Quality: A Content Analysis of Internet Banking in Turkey”, Journal of Internet Banking and Commerce, Vol. 12, No. 2, pp. 1-13. Amin, M. and Isa, Z. (2008), “An Examination of Relationship between Service Quality Perception and Customer Satisfaction”, International Journal of Islamic and Middle Eastern Finance and Management, Vol. 1, No. 3, pp. 191-209. Amoah-Mensah, A. (2010), Customer Satisfaction in the Banking Industry: A Comparative Study of Ghana and Spain, An Unpublished Ph.D. Thesis, University of Girona. Anderson, E.W. (1998), “Customer Satisfaction and Word of Mouth”, Journal of Service Research, Vol. 1, Vo. 1, pp. 5-17 Andotra, N. and Gupta, P. (2006), “Comparative Service Quality Strategy of Housing Finance Institutions”, The Indian Journal of Commerce, Vol. 59, No. 3, pp. 139- 152.

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208

BIBLIOGRAPHY

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