disrupting service design - mark green, paul rodgers, andy tennant
TRANSCRIPT
Mark Green, Paul Rodgers, Andy TennantNorthumbria University, UK
DISRUPTING
SERVICE DESIGN
a disruptive design approach
what is it?
The Design Thinking Process - d.school, Stanford University
not this
design-led activism
case study
attitude
process: provoke
process: make
process: depart
methods
YOUR G
Get in touch
Our Customrse
20Your learning& development
OurValues 7Greggsl about
Our histryo
43 45
Index
47
15Yourfamily& friends
17Yourvoice& being
listened to
45Useful contacts
11Our
Communities
inggs
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knowable outcomes
unknowable outcomes
more unknowable outcomes
findings so far
- development of design knowledge - emergence of active designers - unfinishedness
unfinishedness
future focus
