d1.hss.cl4.05 slide 1. observe and monitor people this unit comprises five elements: slide 2 prepare...
TRANSCRIPT
OBSERVE AND MONITOR PEOPLE
D1.HSS.CL4.05
Slide 1
Observe and monitor peopleThis Unit comprises five Elements:
Slide 2
Prepare for observation and monitoring1
Implement observation and monitoring activities2
Determine apprehension of offenders3
Arrest offenders4
Fulfil administrative responsibilities5
AssessmentAssessment for this unit may include:
Oral questions
Written questions
Work projects
Workplace observation of practical skills
Practical exercises
Formal report from employer/supervisor
Slide 3
Prepare for observation and monitoringPerformance Criteria for this Element are:
Identify areas and people who require observation & monitoring
Read logs and records or previous events
Prepare equipment
Plan the observation and monitoring
Notify relevant other staff or support services
Slide 4
Identify areas and people to monitor
Reasons to observe and monitor:
Predict problems and issues
Gather intelligence
Provide a sense of safety and security
(Continued)
Slide 5
Identify areas and people to monitor
Discharge ‘duty of care’ obligations
Meet expectations
Honour obligations
Slide 6
Identify areas and people to monitor
Areas which may need to be monitored:
Internal and external areas
Known trouble-spots
High-traffic areas
As identified by ‘assignment instructions’
Slide 7
Identify areas and people to monitor
People who may need to be monitored:
VIPs and their entourage
Members of the public who fit an identified profile
Persons displaying certain attributes
Slide 8
Read logs and reportsYou may need to share information and communicate with:
Owner
Managers and supervisors
Other security staff
Operational and support staff
Nominated staff at other venues
Police
Complainants
Victims
Slide 9
Read logs and reportsCommunication and information-sharing options:
Attending meetings and briefings
Using the telephone
Sending emails
Sharing hard-copy materials
Slide 10
Read logs and reportsBefore you start work:
Read relevant comms books, logs, records and reports from previous shift/s
Take notes of important information contained
Integrate ‘new’ information into your personal bank of existing venue knowledge
Slide 11
Prepare equipment
Items/equipment to check before starting work:
Notebook – check:
Working pen/pencil
Spare pages or spare notebook
(Continued)
Slide 12
Prepare equipment Binoculars – check:
Clean lenses
Mechanisms operating as required/expected
Fit for use
Case provided
(Continued)
Slide 13
Prepare equipment Camera and audio recording devices – check:
You know how to use it
Lenses are clean
Batteries charged
Space on memory card – or spare card
Case is provided
(Continued)
Slide 14
Prepare equipment Electronic surveillance equipment (CCTV) – check:
Cameras fully functional
Recording equipment working properly
Tests conducted to verify status
(Continued)
Slide 15
Prepare equipment Electronic surveillance equipment (detection
equipment/systems) – check:
Operational status
Self-diagnosis tests have been conducted
If there are alarms/alerts to be investigated
(Continued)
Slide 16
Prepare equipment Torches/flashlights – check:
Location/availability
How to operate – light/s; SOS function
Batteries/how long they will last
(Continued)
Slide 17
Prepare equipment First aid kits – check:
Location/availability
Kits are fully-stocked
Also check name of First Aid provider on duty for your shift.
(Continued)
Slide 18
Prepare equipment Barriers and signage – check:
Location and availability
Items are ready to use
Sufficient in number
(Continued)
Slide 19
Prepare equipment
Comms equipment is required by Security staff:
So management can communicate with staff
To enable communication in event of emergency
To allow staff to talk with each other
So venue can communicate with patrons/guests
To communicate with emergency services
Slide 20
Prepare equipment
Commonly used Comms equipment:
Hand-held radios
Comms set with headset
Landline phones
Cell phones
Pagers
PA systems
Megaphones
Slide 21
Prepare equipmentChecks on Comms equipment:
Freshly fully-charged batteries
Sending and receiving capacity
Channel check
Headset and earpiece check
Volume setting
Slide 22
Prepare equipment
Vehicles may also be used and therefore need to be checked – check:
Operational status and safety
Fuel
‘Vehicle Use’ form has been completed
‘Required items’ are in the vehicle
Slide 23
Prepare equipment
Examples of PPE:
Body armor
Protective shields
Masks
Safety boots
(Continued)
Slide 24
Prepare equipment Head protection
Safety glasses
Knee pads
Clip-on neck ties
(Continued)
Slide 25
Prepare equipment Duty/utility belt – which can carry:
Holders for pager, flashlight and asp
Pouch for handcuffs, medical & camera
Holster for Comms and pistol
Holders for keys, camera, knife and extra clips of ammunition
OC spray carrier
Slide 26
Plan observation and monitoringWork must be planned – this is important to:
Make sure all allocated tasks are factored into the working day/shift
ID and obtain resources available/to be used
Place tasks in logical order/sequence
(Continued)
Slide 27
Plan observation and monitoring Obtain relevant intelligence
Clarify requirements of jobs/tasks
Determine/allocate time for each job
Take responsibility for personal safety
Slide 28
Plan observation and monitoringPlanning activities:
Determining relevant locations and sites for work
Calculating security staff number required for work to be done safely and effectively
Identifying resources required
(Continued)
Slide 29
Plan observation and monitoring Selecting observation points/locations
Identifying targets for observation and monitoring
Human
Physical
Functions/events
Slide 30
Plan observation and monitoring
Tasks/duties you may be required to undertake:
Conducting routine venue security
Monitoring and observing crowds
Undertaking screening activities
(Continued)
Slide 31
Plan observation and monitoring Checking patron ID
Controlling access to:
Venue
Designated areas
Monitoring egress of people from the venue
Slide 32
Plan observation and monitoring
You may also receive ‘assignment instructions’ for specific tasks as determined by management:
May be in written or verbal form
They are in addition to normal duties
May/will require:
Changes to standard day-to-day activities
Integration of normal work with special assignments
Other staff to undertake your normal duties while you focus on the assignment
Slide 33
Plan observation and monitoringWritten assignment instructions usually provided for tasks such as:
Special surveillance
Investigations
Escort duties
(Continued)
Slide 34
Plan observation and monitoring
In response to advice/requests from authorities
Where internal risk assessment has identified a problem/threat
Large events/high-traffic situations
Slide 35
Plan observation and monitoring
Details provided in ‘assignment instructions’:
Specific requirements for the assignment
Objective/s
Access arrangements
Timing
(Continued)
Slide 36
Plan observation and monitoring
Specified work tasks to be completed as part of the job
Integration of other work with ‘assignment’ requirements
Resources available/to be used
Management structure (reporting, control & command authority) for the assignment
Documentation
Slide 37
Plan observation and monitoring
Your work will also require you to respond to situations which you have not planned/prepared for – such as:
Investigating alarms
Assisting other staff
Escorting people
(Continued)
Slide 38
Plan observation and monitoring Detaining offenders
Providing ‘first response’ to emergencies
Acting ‘as directed by management’
Liaising/working with police
Fulfilling necessary internal administrative requirements
Slide 39
Notify others
You need to keep others informed of your activities and location so:
Others are updated about what is happening
Personal safety is optimised
Others can use your intelligence/input
Others can give you relevant intel/information
Slide 40
Notify othersCommunication/notification may need to occur:
On arrival at work
When starting work
When taking a break and when returning from a break
When you are ‘involved’
At scheduled times
Slide 41
Notify others
You may need to notify/communicate with:
Management
Owner
Head of Security
Other internal security staff
Police
Emergency services
Private/external security providers
Slide 42
Notify othersNotification/communication can occur in several ways:
Radio
Telephone
Pager
Computer-based
Direct, face-to-face
Slide 43
Summary – Element 1
When preparing for observation and monitoring:
Determine areas and/or people to be observed/monitored
Identify, check and prepare surveillance and detection items, equipment and technology required
Obtain necessary PPE
Obtain and check required communication devices
Identify and clarify required work for the shift
(Continued)
Slide 44
Summary – Element 1 Analyse and clarify requirements for assignment
instructions
Read necessary logs, reports and registers before starting work to update personal knowledge
Plan the upcoming shift – what will be done, where and when
Identify other staff required to support/assist
Advise relevant others regarding start of work/departure for duty
Slide 45
Implement observation and monitoring activitiesPerformance Criteria for this Element are:
Check identification cards
Ensure authorised access to restricted areas
Monitor entry into the premises
Identify unattended items
Identify banned/prohibited persons
Observe people who are behaving suspiciously
Respond to unlawful or suspicious incidents and people
Slide 46
Check ID cardsReasons to check ID:
Verify person presenting ID is the rightful owner of the card
Check age of person
Prove permission to enter restricted areas
Deter illegal activities
(Continued)
Slide 47
Check ID cards Track movement of people in the venue
Ensure compliance with legal requirements
Serve as basis for verifying answers given by customers to questions you ask them
Slide 48
Check ID cardsThere are several types of cards which can be used as ID cards:
Government-issued ID cards
Venue-issued ID cards
Authority/agency ID cards
Slide 49
Check ID cardsYou may be required to check:
Staff ID cards
Visitor ID cards
Supplier ID cards
Patron ID cards
Police ID cards/badges
Slide 50
Check ID cardsProcess for checking ID cards:
Demonstrate appropriate interpersonal skills
Inspect the card
Compare the photograph against the person presenting the card
Ask their date of birth
Conduct ‘other’ checks at the same time
Scan/record the card
Slide 51
Ensure authorised accessReasons to ensure only authorised access is allowed to restricted areas:
Stop public from entering back-of-house areas
Check tickets
Allow delivery drivers access only into approved areas
Check authority of visitors
Identify and remove unauthorised persons
Grant access to suitable authorised staff/persons
Optimise venue, staff and patron security
Meet legal compliance obligations
Slide 52
Ensure authorised access
Techniques to control access to restricted areas:
Swiping ID cards
Using physical barriers
Visual recognition
Inspecting/checking ID cards
Using bio-metric technology
Entering security codes
Using sensors & alarms
Slide 53
Monitor entry to premisesActivities involved in monitoring entry:
Standing near entry points/doors
Observing people as they enter
Talking to people as they walk in
Checking ID
Counting people
Recording details
Slide 54
Monitor entry to premisesAccess should be denied to:
Unwanted persons:
Those who have been barred/black banned
Those who are subject to ‘exclusion orders’
Known trouble-makers
Vagrants
Self-excluded persons
(Continued)
Slide 55
Monitor entry to premises Under-age persons
Intoxicated persons
Anyone with a weapon
Persons prohibited by legislation
Persons ‘in excess’ of maximum patron numbers
People trying to gain access after ‘lock out’ time
Slide 56
Monitor entry to premises
Do not prevent entry to people based only on:
Age
Gender
Race
Language spoken
Disability
Slide 57
Monitor entry to premisesSteps in denying access:
Be form
Be polite
Refrain from physical aggression
Explain the reason
Apologise
Tell them they can come back later/tomorrow – if this is in fact true
Try to give them a stake in the decision – what can you do for them? What useful suggestions can you make?
Slide 58
Identify unattended items Need to promptly identify unattended items:
To return a forgotten items to its owner
Reduce chance of theft
Allow emergency responses to be implemented if item is deemed ‘suspicious’
Slide 59
Identify unattended items
Ways to identify unattended items:
Being constantly alert to the possibility
Actively searching for them
Being advised by another person
Responding to an alarm
‘Suspicious package’:
There is no definition of what is a ‘suspicious package’
Err on the side of caution – best to be safe than sorry
Slide 60
Identify unattended items To deal with an unattended item:
Do not touch it
Inform supervisor
Notify authorities
Make public announcement seeking owner
Ask people nearby if the item belongs to them
Leave package where it was found
Cordon off the area
Evacuate people
Turn off anything likely to trigger an explosion Slide 61
Identify banned/prohibited persons
Ways to identify banned or prohibited persons:
Reading internal communications
Talking to other staff
Asking for the person’s ID
As a result of communications from authorities
Through alerts from technology
Slide 62
Identify banned/prohibited persons
If banned/prohibited person seeks to make a booking:
Take details of the reservation
Refuse the booking
Be alert to possibility booking may be made later under different name and take appropriate action /advise person making the reservation they will be ‘refused’ on arrival
Slide 63
Identify banned/prohibited persons
To deny access to a banned/prohibited person:
Advise other staff immediately
Refuse entry
Explain reason/s
Apologise
Stand your ground
Ask them to leave
Request they do not return
Slide 64
Observe suspicious personsReasons to identify and observe suspicious persons – to:
Comply with assignment instructions
Deter offenders
Safeguard venue, patrons and staff
Identify offenders
Maintain ‘safe and secure’ image of the venue
Slide 65
Observe suspicious persons‘Suspicious’ person/behaviour:
Difficult to define
Can be ‘anyone – any age, any race, male or female
Often determined by the context
May be patron or staff member
Slide 66
Observe suspicious personsExamples of suspicious behaviour:
People who glance around furtively
Someone who spends a lot of time browsing but not buying
Someone wearing bulky clothes
Anyone lingering around known ‘high risk’ stock
Loiterers
People found in restricted areas with no permission to be there
Nervous drivers
Slide 67
Observe suspicious persons Anyone who cannot provide proof-of-age
Unknown workers/service providers
Customers who appear anxious when you approach/talk to them
People who give undue attention to others and or areas where there is cash
Slide 68
Respond to unlawful or suspicious incidents and peopleImportant background information:
Golden rule: Act promptly – ‘nip it in the bud’
Realise everything you do (or do not do) is on public show – this means everything you do/do not do sends a message
You cannot act on ‘hearsay evidence’ you must have first-hand evidence
Slide 69
Respond to unlawful or suspicious incidents and peopleKeys in responding to unlawful acts:
Know what constitutes an illegal act
Notify CCC immediately of what you have discovered/identified
Obtain assistance
Intervene – as required
Provide ‘first responder’ action – fight fire, give first aid
Record evidence – preserve the scene
Slide 70
Respond to unlawful or suspicious incidents and peopleKeys in responding to unacceptable behaviour:
Know with certainty what the ‘house rules’ are
Move closer & observe
Notify CCC
Talk to those involved and ask them to modify their behaviour/language
Ask them to leave
Escort people away/out of the venue
Mingle with others and reassure them/apologise
Maintain contact with CCC Slide 71
Respond to unlawful or suspicious incidents and peopleActivities involved in monitoring and observing suspicious persons:
Covertly watch them
Record activities
Obtain assistance from others
Ask for CCTV tracking and recording
Slide 72
Respond to unlawful or suspicious incidents and peopleWhen immediately responding to a suspicious person situation:
Notify others
Approach the person
Make eye contact
Speak directly to them
Ask them questions
Detain them
Direct them what to do
Thank them for cooperation
Apologise – if appropriate Slide 73
Respond to unlawful or suspicious incidents and peopleWhen immediately responding to a suspicious incident situation :
Notify CCC
Observe
Investigate
Slide 74
Summary – Element 2 When implementing observation and monitoring activities:
Check ID cards as and when required of internal and external personnel
Maintain civility and customer service to the best extent when checking IDs and undertaking other observation and monitoring activities
Control access to, and patrol and monitor restricted areas
Monitor and respond to alarms
(Continued)
Slide 75
Summary – Element 2 Monitor patrons as they enter the premises and certain
areas within the venue to check age, behaviour, dress, language and intoxication
Refuse entry to people as necessary
Ensure all legal obligations are complied with by the venue and persons who are on the premises
Be alert to the presence of unattended items and suspicious packages in the venue and respond promptly to these situations
Identify and remove banned or prohibited persons
(Continued)
Slide 76
Summary – Element 2 Observe, monitor and respond suspicious persons and
incidents
Be sure to address problems quickly so troublesome situations can be 'nipped in the bud’
Never rely totally on hearsay evidence
Respond appropriately to unlawful and suspicious events
Respond appropriately to unacceptable behaviour and suspicious persons
Realise everything you do and say in a public space is ‘on show’ to others in the area
Slide 77
Determine apprehension of offenders
Performance Criteria for this Element are:
Identify if lawful arrest should be effected
Prepare for apprehension
Slide 78
Identify if lawful arrest should be effectedCitizen’s arrest:
“A citizen's arrest is when you, as someone who is not a duly sworn police officer, detains a person because you know the other person is committing or has just committed an offence such as a theft, assault or criminal damage.”
Detaining a person = a citizen’s arrest
Can apply only to specific types of offences (refer Work Project 4.1)
Slide 79
Identify if lawful arrest should be effectedPoints to consider when deciding whether or not to make a citizen’s arrest:
Type of behaviour evaluated against legislation
Having ‘reasonable grounds’
Personal safety
Safety of others
Timeliness of the arrest
What force may be required?
(Continued)
Slide 80
Identify if lawful arrest should be effected Verify you have venue permission to make an arrest
Check back-up is available
Make sure you know the local laws regarding citizen’s arrests
Make sure you know exactly who the offender is
Be 100% sure of your facts – if in doubt, never make an arrest
(Continued)
Slide 81
Identify if lawful arrest should be effected Advise CCC of your intentions
Wait for police if you believe the offender is likely to stay on the premises – and maintain ‘eyes on’
Try to have a male present when apprehending a male – and a female present when apprehending a female
Be as quiet as possible when making the arrest
Slide 82
Identify if lawful arrest should be effectedProblems potentially associated with making an arrest:
Legal action for wrongful arrest or detention:
Criminal action
Civil action
Resistance from the offender
Failure to cooperate
Slide 83
Prepare for apprehensionPlanning to make a citizen’s arrest:
Determine if assistance is needed
Decide if you should make the arrest or if it is best to wait for police to arrive
Plan your actions
Ensure safety of others
Consider protection of assets to best extent possible
Determine how you will hold/restrain the offender
Slide 84
Summary – Element 3 When determining apprehension of offenders:
Ensure you fully understand the relevant laws of the country
Know offences common to your industry/venue
Always take consideration of making a citizen’s arrest seriously
Realise detaining someone is usually the equivalent of arresting them
Be aware of the legal action which can result from a false arrest
Ensure you are totally sure of the identity of the offender
(Continued) Slide 85
Summary – Element 3 Make sure you have proof
Advise others of your intention to make an arrest
Obtain back-up
Delay the citizen’s arrest if possible until police arrive and let them deal with the situation
Be sure your venue authorises you to make a citizen’s arrest
Always consider your personal safety and the safety of others
Plan what you will do, what you will say and how you will implement the arrest
Slide 86
Arrest offendersPerformance Criteria for this Element are:
Observe legal rights of the offender
Apprehend the offender
Search the offender
Maintain personal safety
Detain the offender
Slide 87
Observe legal rights of offender
Rights of the offender after arrest vary between countries – you can learn what applies by:
Speaking with venue solicitor
Talking to police
Reading legislation
Researching on the Internet
Asking management
Attending specific training
Slide 88
Observe legal rights of offenderNeed to respect legal rights of person who has been arrested:
Avoid legal action
Optimise chance of offender being prosecuted
Inform offender of what is occurring
Respect civil liberty and civil rights
Demonstrate professionalism
Slide 89
Observe legal rights of offender
Possible rights of the offender after they have been arrested may include:
To be told why they have been arrested
Be subject only to use of ‘reasonable force’
To be treated with respect and decency
Privacy
Right to protection/safety
Right not to cooperate with you
Right not to speak/answer questions
Right not to incriminate themselves
Right not to be searched
Slide 90
Apprehend the offenderPre-requisites for making a citizen’s arrest:
Personal safety is optimised
Safety of others is assured
You have prepared a plan
You are certain an offence has been committed and can identify the offender
You believe the citizen’s arrest is the best course of action
Slide 91
Apprehend the offenderAlternatives to making a citizen’s arrest:
Ignore the situation and take no action
Look at the offender – let them know they are being watched
Talk into your radio while observing the offender
Talk directly to the person, ask them to modify behaviour and advise of consequences
Ask them to leave the venue
Slide 92
Apprehend the offenderWhen making a citizen’s arrest:
Approach the person following your plan
Identify yourself
Tell them you are arresting them
Place a hand on them
(Continued)
Slide 93
Apprehend the offender
Explain why they are being arrested
Tell them of the evidence/proof you have
Ask them to accompany you to certain location
Restrain the person – if necessary
Comply with all requirements of in-country legislation
Slide 94
Search the offenderAfter arrest you may want to search the offender – but:
Local laws may not allow this
You may be charged by police if you conduct an illegal search
The offender may launch civil action against you
Slide 95
Search the offender
Reasons to search:
Look for items which may cause injury
Find evidence
Identify the offender
Slide 96
Search the offenderIt is usually illegal for you to:
Frisk the person
Forcibly submit them to a search
Open their bags/possessions
Slide 97
Search the offender
It is legal to:
Ask/request the person to turn out their pockets
Ask permission to search their bags/belongings
The best course of action is to leave the search process to police
Slide 98
Maintain personal safety
You must always maintain your safety when making an arrest and the safety of others – if you cannot guarantee this:
Abandon the arrest
Do not initiate the arrest
Slide 99
Maintain personal safety
When making an arrest it is vital to remember:
You are not a police officer
You are not paid to risk your life
The venue carries insurance to cover most losses/damage
Other evidence is likely to exist to enable police to follow-up
Slide 100
Maintain personal safety
Techniques to maintain safety:
Secure/restrain the offender
Getting back-up to assist
Watching the offender
Moving threats/potential weapons out of reach
(Continued)
Slide 101
Maintain personal safety Continue to use only ‘reasonable force’ (and only do
this if necessary)
Advise aggression will be met with force
Move away from the offender
Ask others to move away
Advise others of potential risk
Protect assets from danger/damage
Slide 102
Detain the offender
Once person has been arrested:
They must be handed over to police as soon as possible
Check to confirm police have been called/notified
Contact/call police if this has not already been done
Tell offender police have been called and are on the way
Slide 103
Detain the offender
While detaining an offender:
Maintain/observe their rights
Protect them against harm/injury
Give first aid – if necessary
Provide suitable responses to basic human needs
Slide 104
Detain the offender
Always adhere to internal requirements when a person has been arrested – these may include:
Notifying management/designated person
Recording details of the arrest on internal documentation
Slide 105
Summary – Element 4
When arresting offenders:
Be sure you have sufficient reason/proof to make the arrest
Be convinced making an arrest is the best course of action
Make sure the legal rights of the offender are maintained
Protect the safety, well-being and human rights of the offender
Notify the police as soon as possible to arrange transfer of custody
(Continued) Slide 106
Summary – Element 4 Document the incident according to house policy
capturing all relevant details
Notify the offender they are under arrest
Tell the offender why they have been arrested
Only search the offender is permission to do so is given
Do not frisk the person
Detain the offender in accordance with locallaws/requirements
Slide 107
Fulfill administrative responsibilities
Performance Criteria for this Element are:
Complete necessary internal forms and reports
Cooperate with the authorities to process the offender
Cooperate with management in making recommendations to enhance patron and staff safety
Slide 108
Complete forms and reportsRequirements when completing documents:
Documents and requirements vary between venues
Must be completed in a timely manner
Forms and reports usually need to be ‘forwarded’
Accuracy is vital
Obtain in-house training
Look at forms and reports competed by others
Keep a copy
Seek advice when unsure about what to do
Slide 109
Complete forms and reports
Forms will be either/or:
Paper-based
Electronic
Slide 110
Complete forms and reports
Forms and reports may include:
Incident details/report, log or register
Damage and loss assessments
Patrol logs
Insurance claims
Witness statements
Legally-required documentation
Slide 111
Complete forms and reports
Reasons to complete forms and reports:
Provide source of information
Establish legal cause
Comply with management requirements
Provide basis for evidence
Assist investigation
Monitor incidents and trends
Slide 112
Cooperate with authorities to process offenderHelping police may include:
Being interviewed and making a statement
Providing police with copies of internal forms/reports
Sharing/showing evidence you have
Picking offender from line-up
Providing CCTV footage
Verifying statements of offender
Answering questions
Explaining context of the incident Slide 113
Cooperate with management to enhance safetyWays to help management enhance safety:
Engage with risk management activities
Participate in staff meetings and briefings
Participate in workplace inspections
Attend relevant industry seminars, conventions and conferences
Contribute ideas and suggestions
(Continued)
Slide 114
Cooperate with management to enhance safety Be willing to trial initiatives
Complete all forms and reports as required
Visit other venues to see what they are doing in relation to safety
Develop and use an industry network of security people/staff
Identify and analyse internal indicators of safety problems/issues
Comply with management directives
Slide 115
Cooperate with management to enhance safety
Follow a two-stage approach for making recommendation:
(1) Make verbal suggestion
(2) Supplement with written recommendation:
If management seems interested
If requested
Slide 116
Cooperate with management to enhance safetyInclude the following in written recommendations:
Your name and contact details
Date
Rationale
Action plan
(Continued)
Slide 117
Cooperate with management to enhance safety Recommendations for:
Equipment, systems and technology
Providers/suppliers
Timelines
Training required
Staff/hours required
Transitional arrangements
Benefits anticipated
Costs Slide 118
Summary – Element 5
When fulfilling administrative responsibilities:
Complete all necessary documents following regular shifts & individual incidents
Comply with venue requirements and legally imposed obligations
Forward completed to documents to nominated person/s
View what others have done to get a feel for what is required
(Continued)
Slide 119
Summary – Element 5
Seek to understand why reports and forms are required and what they are used for
Work with authorities/police as required to process offender
Support management in their efforts to enhance patron and venue safety
Make informed suggestion to improve workplace safety
Slide 120