Amanda Norman-KonigsTel: +441737550498 Mob: +447778964074 personal email: anormankonigs@gmail.com

Personal Profile

As a highly-motivated, results orientated manager, I offer more than 15 years of success leading all phases of diverse programs and teams across multinational environments. I have a proven track record of providing results to a broad range of stakeholders, including C level executives.

My qualifications include a Harvard Business School Executive Leader communications program certification. I am also a proven influencer and negotiator with relationship building skills across functions, businesses and partners. I can leverage technical, business and financial acumen to communicate effectively with all stakeholders.

I am a trained Prince 2 Practitioner and PMI Project Management Foundation certified. I am known for high-quality deliverables that meet or exceed targets in dynamic and complex business environments. My experience includes planning and managing multimillion-Euro project budgets, aligning business goals with solutions to drive process efficiencies.

Skills Summary

Value-Added Leadership: Project Management: Interpersonal:

Stakeholder engagement People & Leadership skillsVirtual team management People performance mgmt.Team building & mentoringRelationship managementB2B account management Business & IT planning

Service/product creation Service/product deliveryChange managementProgram & project managementBusiness process improvement IT Business integration Internal communication

Entrepreneurial Hands-On ResourcefulResults focusedDeadline managementGood financial acumen Proven InfluencerDecision maker & trouble-shooter

Career Progression

2014 – Present: Philips IT Global ServicesJob title: Senior Manager - IT Global Services Visibility Office Part of a senior leadership team setting strategy for global IT Services and managing cost efficiency of a €500 mn annual operating plan through service and supplier performance. To support the leadership team, I designed a new department to provide change management, stakeholder engagement, communication planning and reporting and analytics for strategic IT programs from €1mn - €60 mn value. Hired and performance manage a global, virtual team. Provide leadership and direction to IT Leadership teams on IT engagement strategy. Drive visibility and simplification of data and reporting to support management decision making for IT spend on projects.

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2010 – 2014: Philips IT InfrastructureJob Title: Senior Manager – Communication & Information Office for the Global IT Service DeskPart of a senior leadership team setting strategy for the global IT Service Desk serving office and manufacturing environment’s with a global workforce of 100,000 employees. Performance managed a global, virtual team supporting change management, stakeholder engagement, communications and knowledge management for users of the service desk. Drove improvement to processes supporting change management and communication for the rollout of new services supported by the service desk. Reduced chaotic demand by 80% for communication support by implementing a managed structure for supporting programs. Drove improvements in the way IT managed the change of user behaviour of IT Services.

2008 – 2009: Philips IT InfrastructureJob title: Program Manager - Philips IT transformation Program manager for global IT transformation Programs; Responsible for multiple tracks for organisation transformation and alignment including reporting lines, sizing, target processes, decision powers, roles and responsibilities. Prepared and managed transition planning. Project managed tracks in change management, process and tools, finance, HRM and communication as part of the overall program. Total savings of €40mn delivered. Change management for organisation and staff reduction from a headcount of 950 FTE to 129 retained FTE (full time employees).

2008 – 2009: Philips Consumer Lifestyle ITJob title: IT Business Partner, Benelux RegionResponsible for managing business fit & expectations for IT solutions in the Benelux market. Planned, organised, and directed programs and projects. Evaluated results and recommended policies, and actions to achieve planned goals for the region. Owned an IT annual operating budget of €21mn. Managed demand to solutions and ensured the integration of local business & global IT roadmaps. Made “end to end” agreements for all IT services towards stable operations. Project managed local implementation of global solutions and services with multi-disciplinary teams.

2007-2009: Philips Consumer Lifestyle and Healthcare sectorsJob title: Program Manager - Post-Merger and Acquisition Integration (PMI) for IT Program Manager ensuring post-merger integration of the IT landscape for acquired or divested companies. Responsible for budgeting, capital planning, strategy, relationship management, solution delivery and detailing and driving 30 day and 90 day integration and divestment plans. Managed project resources across multiple projects including incumbent IT staff. Engaged with business management to align post-merger plans and resources. Reduced IT headcount and IT budgets to required target when required, while still maintaining acceptable levels of service to deliver AOP efficiencies.

2006 /2007: Philips Global Infrastructure ServicesJob title: EMEA Regional Solutions Service Manager EMEA – Office Applications & E-BusinessDrove product /service creation as part of a multi-disciplinary global team. Brought to market incremental technology breakthrough, services and platforms. Provided consultative selling and stakeholder engagement to promote service adoption. Ensured solutions were mapped into a roadmap and defined on component level to drive portfolio life-cycle management. Agreed tariffs and transparent financial reporting with customers. Implemented cost allocation for all solutions in the global portfolio. Managed and maintained vendor relationships for third party systems and services. Ensured appropriate vendor management and outsourcing oversight was applied and adequate controls were in place.

2003 /2006, Philips GSU – Information Technology ServicesJob title: Western South Europe Regional Data Centre & e-Business Service Manager Performance managed eight regional e-Business services representatives globally. Targeted to increase market share of all products within the portfolio and increase customer satisfaction ratings

Curriculum Vitae Amanda Norman-Konigs Page: 2 of 3

in excess of set targets (target 10% growth, actual overall growth rate was increased by 20%). Responsible for B2B account management in a customer base of regional autonomous businesses within a large multinational company, raising product and service awareness and capturing new product and service creation. Identified key accounts and created account plans to increase market share. Negotiated and created operational Service Level Agreements (SLA) with middle and senior management.

2001/2003, Philips GSU – Information Technology ServicesJob Title: IT Consultant/Project LeaderProvided consultative selling of products and services. Initiated acquisition meetings. Created offers and plans of action regarding projects, Project managed product and service implementation. Identified suitable members for a project team for specific projects. Maintained and built relations with known customers related to finished / implemented projects and new prospects. Responsible for budget estimates, prognosis and project planning.

Key Projects/Achievements

2012 Employee Engagement Survey (EES) 2011 – 100% leadership index award

2011 EES results award; one of the highest People Leadership Indices (PLI), placed in top ten percent of Philips IT leaders.

2006- 2007 Strategic single Account Management Benchmarking Study for the International Retail Board (IRB)

Project Manager: Approached Coca Cola, Proctor & Gamble and Nestle to participate. Organised and attended benchmarking meetings with senior executive management. Prepared and presented findings to the Global Management Board. The findings forced a change on how Philips Key Accounts were managed internally.

Education & Credentials

BA (Hons) Business Studies & economics Harvard Executive Communications Program Professional Certificate in Accounting Professional Certificate Management Studies Prince 2 Practitioner (Project Management)Prince 2 Foundation (Project Management)PMI (PMP) Project Management FoundationITIL 2011 Service Offerings and Agreements (CSI)

ITIL 2011 Continuous Service Improvement (CSI)ITIL 2011 Foundation ITIL V2 Foundation AGILE Project Management Master ClassLEAN BasicsLotus Notes Application Development I Lotus Notes Application Development II ISO2000 Internal Auditor

Languages

English: Native language

Early Career

1996 – 2001 Philips Electronics UK Ltd Job title: UK Quality Manager Co-ordinator 1994 – 1996 Philips Electronics UK Ltd Job title: Executive Asst. to Quality Director 1992 – 1994 London Life Insurance PLC Job title: Sales Support Office Manager 1986 – 1992 George Axzel & Company Job title: Office Manager 1984 – 1986 Dale Express Transport Company Job title: Executive Management Asst. 1982 – 1984 Trafalgar Group of Companies Job title: Administrative Assistant

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