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    Internal Controls at Construction Site

    At Godrej & Boyce, 31st August, Mumbai

    Coverage Overview and Relevance of Internal Controls at the Construction Site and Role of a

    Project Manager

    Material & Labour Procurement Related Controls

    Stores Related Controls

    Control Points for Various Equipments

    HR Related Controls - Labour Colony / Mess / Attendance / Vehicle Management

    Statutory Compliances

    Basics of MIS Preparation for various Departments - Engineering / Stores / Accounts /

    HR / Safety

    Role of Site Accounts and Co-ordination with Head Office

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    Project Closure

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    PROJECT CLOSE OUT TASK

    S

    Resource Management

    Issue Management

    Risk Management

    Quality Management

    Communication Management

    Customer Expectation Management

    Asset Management

    Lessons Learned

    Postproject Tasks

    Project Close Out Recommendations

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    Project Close Out Report is created

    to

    accomplish the following goals:

    Review and validate the milestones and

    success of the project.

    Confirm outstanding issues, risks, and

    recommendations.

    Outline tasks and activities required to

    close the project.

    Identify project highlights and best

    practices for future projects.

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    Project Closeout Procedur

    es

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    Project Closeout Procedures

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    Issue

    In a building project, delays take place and

    the contractor applies for extension of time

    citing various reasons as related to the

    owner before expiry of contractual

    completion time. No action is taken by

    owner?

    Meanwhile owner levies LD on thecontractor

    Is the action correct ?

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    Issue

    During heavy monsoon, the site of works got

    completely submerged in water, including

    P&M, materials and infrastructure.

    Contractor raises time and cost claims

    How should client respond ?

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    Issue

    In a civil project, the lead of stacking

    excavated earth was mentioned as 100 mtr.

    Due to site conditions it could not be

    stacked within above distance.

    As approved by owners, the same was

    stacked at a distance of 500m.

    Should you approve the extra claim ?

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    Issue

    A project was scheduled to commence on 1stJan as

    per LOI

    Client delayed release of Mobilisation

    Even after release of Mob, the contractor nowclaimed that his equipment are deployed at some

    other site

    This further delays the start of the project and

    later the end

    Would you levy any Ld at the end of such project

    with a delay?

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    Project Closure

    Construction Closure

    Contract Closure

    Financial Closure Project Managers Closure

    Lessons Learnt

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    Construction closure

    Closure of Deficiencies

    Certificate of Substantial Completion

    Certificate of Occupancy Demob of Resources

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    Contract Closure

    Preparation of As-built drawings

    Submission of O&M manual

    Warranties Contractor/Vendors/suppliers/Sub-

    contractors

    Test Reports

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    Financial closure

    Final Payment

    Release of BG

    Release of Retention

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    Project Managers closure

    Preparation of As-built estimate

    Analysis of cost and time overrun

    Obtaining feedback from external agencies Obtaining feedback from internal people

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    Lessons

    Project Objectives?

    Satisfaction level ?

    Better Ways Level of Quality ?

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    Project Closeout Procedures

    A) Timeliness Bid documents

    first site meeting

    subsequent site meeting

    Deficiencies need to be addressed

    Repairing deficiencies

    deductions in regular Progress Draw

    Proceeding in this fashion will ensure that trades

    do not leave the construction site

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    Project Closeout Procedures

    B) Communication quality standards

    specifications

    time of the bidding process

    specific requirements

    level of commissioning activities

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    Project Closeout Procedures

    C) Teamwork Something as complex and expensive as a

    construction project is best built with a sense of

    teamwork

    take responsibility for their part of the Work

    take an interest in facilitating every other team

    members efforts

    quality and scheduling of their Work

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    IMPLEMENTING A PROJECT

    CLOSEOUT PROCESS FORPROJECTS

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    IMPLEMENTING A PROJECT CLOSEOUT PROCESS

    A) Pre-Construction Phase Contract Requirements for Closeout

    Bid documents clearly specify

    Substantial Performance

    all of the documentation

    owner occupancy

    other intended use

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    IMPLEMENTING A PROJECT CLOSEOUT PROCESS

    B) Construction Phase

    Job Start Up Meeting

    Preconstruction Meeting

    Milestones for submittals

    Completeness

    review compliance

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    IMPLEMENTING A PROJECT CLOSEOUT PROCESS

    Contractors Logs

    spare parts

    as built drawings

    commissioning reports

    CBO certificate

    Fire Alarm certificate

    Balancing Reports

    testing certificates

    maintenance manuals

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    QUALITY

    Quality Assurance (QA) has implications throughout the

    life of a project from its beginning to closeout. Consultant is in charge of Quality Assurance

    Contractor of Quality Control

    Drawings and specifications

    Job reviewing and progresses

    Specified quality standards

    Communicated to Team members

    Documents for quality expected

    Critical importance

    industry standard

    Documented for bidders

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    QUALITY

    Consultants and Contractors Roles

    Site meeting agenda

    Communicate quality expectations to all members

    Manage owners expectations

    Consistency

    Quality is higher than standard

    Deficiencies

    Implement the QA / QC program

    Responsibility for the quality of their work The sooner the quality expectations for a project can be

    communicated, understood and agreed by all parties, the

    better.

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    QUALITY

    Owners Role

    Authorized representative

    Decisions made quickly

    Communicate their needs and expectations clearly

    earlyTime and effort to evaluate

    Deficiency inspections

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    FINANCIAL

    Progress Draws

    Deficiency Retainage

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    FINANCIAL

    Progress Draws

    Manuals submit

    Warranties submit

    incentive to deliver

    Work outstanding

    deficiencies to correctsubcontractor complies

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    FINANCIAL

    Deficiency Retainageavoid delays

    value of works early

    avoid placing undue hardshipPayment Certifiers on percentage of work

    complete

    cost of repairing deficiencies

    price deficiencies

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    OCCUPANCY

    An important issue is providing the

    subcontractor with sufficient time to

    complete deficiencies between the

    preparation of the deficiency list and theowner moving in. Once the move in takes

    place, it can make deficiency completion

    very difficult. Good planning needs to takeplace when an owner needs occupancy

    before the deficiency list is complete.

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    OCCUPANCY

    Phased or Partial Occupancy

    Sequencing

    length of time required

    specific closeout

    owner has beneficial use

    considered for pricing

    extra time and money

    The owner will be responsible for operating,

    maintaining, and insuring the occupied areas and

    related equipment and / or systems.

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    OCCUPANCY

    Occupancy prior to Deemed Completion

    substantial performance of the project and

    Deemed Completion

    Remains incomplete work or deficiencies tocomplete

    careful planning and coordination by the

    contractor clear communication by the owner

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    INSURANCE AND BONDING

    Bonding

    standard one year comprehensive warranty

    Surety companies

    comprehensive warranty coverage the surety to address the failure of the contractor

    to complete the work

    contractual responsibilities are taken very

    seriously

    protecting the owners rights under a construction

    contract

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    INSURANCE AND BONDING

    Insurance

    owner to carry the property and liability

    insurance policies

    contractors policyowners policy

    owner to sign an acknowledgement that

    they agree with the change in coverage

    Certificate of the policy

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    UTILITIES

    Utility charges transfer to the owner on the

    date of substantial performance and, if

    applicable, any accepted date of phased or

    partial occupancy. This process should bedocumented in the specifications. If not, an

    agreement as to sharing of costs should be

    reached as early as possible, wherecontinuing contractor operations are

    carried out beyond these dates.

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    COMMISSIONING

    Commissioning

    term often misused to refer to those activities

    separate and distinct service,

    commence at the beginning of a project

    agent to manage

    Verify the design performance

    specified to be critical

    typical start up demonstration

    Begins with the definition of the design intent

    and ends with the delivery of a building

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    COMMISSIONING

    Commissioning

    Confirms the contractors implementation of the

    consultants design as defined in the contract

    documents Confirms the ability of the consultants design to

    satisfy the owners defined requirements

    Addresses any shortcomings The commissioning plan, including the scope and

    sequence of the commissioning program

    The commissioning specifications, including a

    manual with examples of verification forms and

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    COMMISSIONING

    Commissioning

    Any specialized documentation related to testing,

    such as CSA Standards, which may describe

    options for testing methods Standards for submission and acceptance of

    o Shop drawings;

    o Contractors tests;o Product, systems, operations, and maintenance

    manuals;

    o Training programs;

    -

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    COMMISSIONING

    Systems Verification

    begins after all components within the system are

    accepted and deficiencies are corrected

    Regular commissioning meetings to ensure that allparties

    prerequisites to testing

    Review test procedures and acceptable results

    Witness tests

    recommendation of acceptance

    investigation and reporting

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    COMMISSIONING

    Equipment Start Up

    As the project nears completion, completion

    dates should be set for the startup of

    equipment and the review by the

    appropriate consultant. Reports from the

    startup process should be submitted as part

    of the final submittals.

    CO SS O G

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    COMMISSIONING

    System Demonstration

    take place just prior to turnover

    allowing enough time

    understanding of the operations

    carry out the demonstration

    Special requirements

    owners train others or refresh the personnel

    record the training sessions

    DEFICIENCIES

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    DEFICIENCIES

    Deficiency Inspections

    As part of establishing substantial

    performance, it is necessary to place a

    value on project deficiencies. The contractor

    and subcontractors will prepare

    lists of deficiencies; address as many of the

    deficiencies as possible, and then

    hold a formal deficiency review. This review

    requires the participation of the

    TURNOVER DOCUMENTS

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    TURNOVER DOCUMENTS

    Documents

    Shop Drawings

    Operation & Maintenance Manuals

    Spare Materials, Parts and Tools

    As Built Drawings

    Record drawings Measured drawings

    Source List Subtrades, Suppliers

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    Documents

    The owner will be relying on the as built

    drawings and manuals for as long as

    the structure is in use. A monetary value

    may be assessed to the value of

    these documents up front so they are part of

    the Schedule of Values in the

    monthly Progress Draw system (in the bid

    specification). Make them a line

    WARRANTY PERIOD

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    WARRANTY PERIOD

    Warranty Administration Process

    Warranties

    Warranty Period

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    Warranty Administration Process

    Meet to discuss Warranty Administration

    Process the consultants role

    generally continues throughout the

    Warranty period owner consultant

    contractor subcontractor, often the owner

    goes directly to the subcontractor,

    which is okay in an emergency. However, the

    warranty chain is ideal - it lets all

    O f U fi i h d B il

    di

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    Occupancy of Unfinished Building

    Occupancy Permit

    Conditions for Residential Occupancy

    Notification

    P j t Cl t C t l F

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    Project Closeout Control Form

    ARCHITECTURAL

    MECHANICAL

    ELECTRICAL

    S H O P D R A W I N G S A N D S A M P L E S

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    Closure of Construction Business

    CLAIMS

    &

    TECHNIQUES TO COMBAT

    PROJECT FROM CLAIMS.

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    CLAIMS

    A claim is a request or a demand for

    extension of time and/ or payment of cost

    compensation for the loss of time and/ or

    extra costs arising from changed situationsincluding errors, omissions, inactions, and

    ambiguities.

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    Claims

    Contractorsclaim against

    the owners.

    Owners claimagainst the

    contractors.

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    Reasons for Claims

    Alteration of the work, what was originally setfor in contract documents.

    Change in the contract plan or method of work.

    Change in contract specifications.

    Inadequacy of design

    Change in site conditions

    Technological improvement after award of the

    contract. Modification of equipment to take care of any

    non availability of materials or equipment.

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    Impact on Construction Management

    Price:

    1. Due to changes on the part of ownersmanagement the price is bound to increase,

    a owner has to keep in mind.2. A contractor can quote any price whichcan impact on margin of owner for theclaims made.

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    Impact on Construction Management

    Cost:

    1. Cost of Additional direct and indirect material.

    2. Cost escalation supplies on original supplies

    beyond what is to be absorbed under basecontract.

    3. Increased cost on construction equipmentincluding depreciation, distributable expenses

    and on site expenses.4. Financial charges including working capital.

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    Impact on Construction Management

    Time

    Time can affect claim in two ways for the

    base

    1. Finance

    2. Cost

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    Precautions

    To overcome the Reasons of Claims & Impact

    of Construction Management, Owner shall take

    some precautions as to minimize his claim.

    To keep design and drawings up to date.

    Specifications are required to be clearly

    furnished.

    Stay in touch always materials or equipmentdepartment, which is forming part of owners

    free supply.

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    Precautions

    Aware of the implied duties of contract.

    Aware of the site conditions at Initial level.

    Be clear about sub contractor work if any,

    as delay in work affect negavetively to

    project.

    Rescheduling of work for financial reason

    can cause high claims.

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    Precautions

    Site shall be clear from every obligations before

    it is hand over to contractor.

    Safety measures regarding Natural calamities

    like earthquake, fire, floods, etc. shall be taken,provision for it in contract shall be made as to

    initiate a project after its impact.

    Quantity of materials shall be supplied on timeand taken in to account. If any variations,

    owner have provision regarding this.

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    Advantages to Precautions

    If Owners management is taken care of abovePrecautions than will have following benefits :

    Against Defective Work: Management will

    come to know about the defects if it is on partof contractor than claim can be made to owner.

    Against Delays: After taking precaution on thepart of delays, it can be arise on part of

    contractor in way of inadequate mobilisation,in competent workmen, inefficient supervision,etc

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    Advantages to precautions

    Against Time: As due to contract will beschedule and owner will have a huge advantageto complete the project on time.

    Against Cost: A cost control can be establisheddue to such precautions and owner margin canbe saved.

    Against Transparency: In the business world a

    sign of trust is important, due to theprecautions a businness relationship can bemaintained.

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    Techniques to Overcome Claims

    Project overrun is a serious economic problems inthe developing countries like India.

    In the fiscal year 2010-2011, the Ministry ofStatistics & Program Implementation have revealed

    some disturbing figures as the poor implementationof the central sector infrastructure projects likeRoads, Railways, And Power would result in costover run of 1.24 lakh crore.

    Out of 600 projects cost of over 150 crore projectsare approved without dates i.e 73, 203 are cost overruns and 306 are time over runs.

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    A few techniques to overcome

    Involve all agencies and integrate their plan.

    Integrated Procurement Plan

    Set Daily Targets

    Daily Monitoring By Headquarters Intergrated Resource Management

    Engage A Competent Consulting Organisation

    and use it fully. Support vendors and contractors with fairness.

    Create a fearless working atmosphere.

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    Claim

    Unresolved Issues among project

    participants

    Time Extension

    Additional cost reimbursement

    Claims are unavoidable due to high

    expectations from Project Owners

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    Source of Claims

    Dual meanings in contract documents

    Delay in release of fronts

    Owners desire for early completion

    Delay in supply of FIM

    Delay in release of drawings

    Infrequent release of payments Changes in scope of work

    Improper mobilisation from the contractor

    Weather

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    Claim Management

    Claim Identification On the basis of drawings /

    BOQ / Contract Terms

    Claim Notification Intimation to the other party

    Claim Substantiation Calculations / SupportingDocuments / Fairness

    Owners Decision Final Stand within a proper

    Time Frame Further action by Contractor Legal Action

    The top five causes of disputes in Asian

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    p p

    construction projects during 2011 were:

    1. Failure to make interim awards on

    extensions of time and to give associated

    compensation 2. Unrealistic risk transfer

    from employers to contractors 3. Conflictingparty interests 4. An unrealistic contract

    completion date being defined at tender

    stage 5. Incomplete design information oremployer requirements.

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    Avoiding Disputes

    Recession - Idle Overheads Under Quote

    Failure

    Immediate Closure of Claims

    Ego Barriers Owners assume that all risks are covered in quote

    Relevance of CPM Network to assess delay

    Train lower staff to avoid escalation of issues Understanding of contract conditions and local

    laws

    Submission of Claims

    Issue Review Anal ssis Pers ective

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    Communication

    Specific

    Response in all cases Proper Documentation

    References of earlier communication / Followup

    Communication Rejection of extra claims with proper basis

    Correctness of Facts

    Simple and Understandable Language Contractor specific email id

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    Session 3

    2.1 Time claims by contractor analysis & verification

    2.2 Cost claims by controller analysis & verification2.3 Project Completion:

    a) Final Bill preparation and Certification

    b) Final Material Reconciliation FIM & Raw

    c) Fulfillment of client work completion procedure

    d) Status clearance of Receivable & Liability

    e) Statutory Compliance by agencyf) Possible reasons for delayed in submission of Final bill

    g) Site Demobilisation

    h) Release of Retention Monies

    2.4 Engineering MIS formats & its Advantage

    R ili ti FIM & P i i l M t i l

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    Reconciliation FIM & Principal Material

    Standard Consumption norms to be defined for every item in the WO.

    For e.g. For 1 CUM of M20 - concrete production Cement 140 Kg, Sand 875 Kgs, Agg 1100 Kgs

    Some issues-

    Physical verification on the closing day of billing cycle

    Material scattered at various locations Consumption for unbilled extra items to be excluded.

    Stock records to be updated regularly.

    Recovery from sub-contractors In case of excess consumption

    Proper justifications for abnormal differences

    FIM material return without proper documents

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    FIM and Raw Material Reconciliation with bill and balance qty.:

    Some of the Common Issues Faced in Steel:-

    12 mm TOR Steel has been consumed instead of 10mm TOR steel (as per

    drawings) without communication to the client.

    Definition of scrap

    Returning servicable steel as scrap stock.

    Lack of Control on timely return of servicable steel.

    Rework

    Use of FIM in Own Structures like cement stores / office / labour colony

    Client has to plan Inter-contractor transfer But with docs

    Pilferage not being tracked

    Smart Client Issue steel MM wise

    Project Completion cont.

    Client Perspective: - FIM is very critical

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    Reconciliation Shuttering

    Reconciliation on a Quarterly basis.

    Basic benchmark for shuttering wooden consumption for single repetition

    = 1 cum of concrete 4 sq mtr of shuttering.

    For housing projects, PVC shuttering can be very cost effective.

    It is advisable to give one structure per sub-contractor so that issue of wooden

    material can be tracked and debited in case of extra consumption.

    Crucial Role of PM Deciding Shuttering Mix Metal / Wooden / Combined

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    Billing Engineer

    A. Client & Sub Contractor billing and Certification: Same Billing period for both client & sub contractor

    Match the Quantities

    Facilitate preparation of MIS

    Identification of Extra Items

    DPR should be generated.

    RA bill preparation on Time as any delay

    Affects Fund management

    MIS

    Client Perspective: - Client has to ensure that no excess billing or qty for

    incomplete activity or unauthorised extra items are claimed by contractor.

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    Project Closing Phase

    Maintenance close

    Administrative close

    Contract Close out

    Lessons Learnt Report

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    A properly closed project is an invaluable asset to theorganisation. Project manual should be prepared:-

    Project History

    Important Events

    Schedule of Work

    Salient features of contract documents

    Addresses of suppliers

    Problems encountered during execution Lessons Learnt

    Post completion maintenance requirements

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    Project Completion

    Checklist for Project Completion

    Pending / Hold / WO Amendment

    Idling

    Final bill certification

    FIM Reco Work completion NOC

    Receivable & Liability status

    Statutory compliances

    Demobilization

    Delayed in project completion

    Work completion certificate

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    Reasons for Delay in preparation of Final RA Bill

    S. N. Points Corrective Action

    1 Non updation of FIM data with stores. Physical verification of FIM with stores

    records

    2 Reconciliation of FIM Required with each RA Bill

    3 Work order Amendment Little foresightedness

    Strong Followup

    4 Change in Project Manager / Billing Engg. Documentation-JMR/BBS/Stores

    Good Back up at HOHanding over Checklist

    5 Proper compilation of Hard and soft copies of all the

    Running Bills

    Data Control and Regular Audit

    6 Insistence to satisfy requirements of Labour Inspector

    If you are under EPC

    Clarity in Work Order Terms

    7 Quality compliance after defect liability You should argue that it is client responsibility

    8 Idling Claims depending on locations like Orissa /

    Kerela - Local problems

    Record / Emails to client on regular basis

    9 Direct Payments by the client Documentary Evidence

    P j C l i

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    Work completion certificate:

    Dontforget to collect the work completion certificate from the client

    Demobilization:

    Dehire all types of equipment and machinery.

    Make proper plan for shifting of own material to other sites / Central Stores.

    Proper plan to shift staff.

    Dehire idle camp / mess and do not forget to recover the rent deposit or set off deposit against

    rent.

    Check, get and release Bank Guarantee from client after defect liability period is over

    Project Completion cont.

    Planning - Lalu

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    Release of Retention Money

    Checklist compliance

    Certification of Final bill

    Completion of work upto Defect liability period

    No local liability Site and area clearance

    Return of all FIM

    Premature Release Against Bank Gaurantee Till DefectLiability

    R f P j F il

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    Reasons for Project Failure

    Poor Field Investigation

    Inadequate Project Information

    Bad Cost Estimate

    Lack of Experience

    Inadequate Project Feasibility Analysis

    Poor Project Appraisal leading to incorrect investment

    decisions

    Deliberate Manipulation to start the project Incorrect Organisational Structures

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    Engineering MIS

    Client Perspective: - Client have to set DPR mechanism to check work progress.

    http://localhost/var/www/apps/conversion/tmp/Book/Appendix%202.%20MIS%20-%20Engineering.XLShttp://localhost/var/www/apps/conversion/tmp/Book/Appendix%202.%20MIS%20-%20Engineering.XLShttp://localhost/var/www/apps/conversion/tmp/Book/Appendix%202.%20MIS%20-%20Engineering.XLShttp://localhost/var/www/apps/conversion/tmp/Book/Appendix%202.%20MIS%20-%20Engineering.XLS