community and client services - mackay council...page 5 community and client services 14 december...
TRANSCRIPT
Community and Client Services 14 December 2015 to 16 January 2016
Page 1
Community and Client Services
Monthly Review
14 December 2015 to 16 January 2016
Page 2
Community and Client Services 14 December 2015 to 16 January 2016
Table of Contents
Executive Summary 3
Review of Operations
Community Lifestyle 4
Mackay Convention and Entertainment Centre and Events 14
Corporate Communications 18
Emergency Management 23
Health and Regulatory Services 27
Page 3
Community and Client Services 14 December 2015 to 16 January 2016
Executive Summary
Director Community and Client Services
Highlights
The Community Programs Team has helped to secure $109,000 in funding to deliver Tech Savvy Seniors courses through council’s various libraries, a range of local multi-cultural events during 2016 and support for the Global Grooves Multi-Cultural Festival for the next 3 years.
Council’s CAMS Officer has started working with the Australian Bureau of Statistics to develop strategies to encourage more Australian South Sea Islanders to complete the 2016 Census.
Community Development, as part of a volunteer research project, has developed a survey that was sent to current Council volunteers to identify and understand the current experience of people who volunteer at Council facilities or with Council services. Additionally, Community Development is currently investigating the creation of volunteer hub on the MRC website where local community organisations can advertise for volunteers.
Planning continues for the 2016 Sports Expo and Sign-On day to be held on 14 February at the MECC. The 2016 theme is “It’s an Olympic Year, Love Sport”. To date, 74 registrations have been received, with a further 6 clubs making enquiries.
The introduction of IPads to the children’s area at Mackay City Library and Gordon White Library
has proved popular and will be rolled out at the outlying branches in 2016. The IPads have been
loaded with a variety of educational games that encourage early literacy skills.
December 2015 saw the MECC figures hold steady with bookings and patron numbers
comparable to last year.
The New Year’s Eve River Party was delivered by the Festival & Events team on New Year’s Eve at
Bluewater Quay. As expected, crowd numbers were bigger than last year with about 10,000 people
attending the event, 20 Market Stalls and the inclusion of well known headline act, Joh English.
The Emergency Management Team has been focusing on promoting preparedness and
resilience by sourcing Get Ready promotional items to hand out to the community, submitting
advice through the Community Development Sport & Recreation Newsletters and giving Storm
Season Preparedness presentations to Deaf Services Queensland and Councils Civil Projects
and Parks crews. A Business Continuity Workshop with the assistance of the Mackay Chamber
of Commerce will be hosted on 20 January 2016.
Client satisfaction in the Health and Regulatory Services Program has continued to be high over
the past 12 months and remained steady over the past three reporting periods.
Bridget Mather
Director Community and Client Services
Page 4
Community and Client Services 14 December 2015 to 16 January 2016
Community Lifestyle
Management
A dialogue has been started with Mackay Tourism about ways to increase visitor numbers to council’s various community facilities. A range of innovative approaches will be progressed over the next 12 months.
Planning for the development of the South Mackay Sports Precinct Master Plan was commenced
A cross-council working group has been established to re-establish a bicycle pool as an alternative means of transport for council employees
Development of a business case evaluating transport options for seniors was commenced
Finalisation of recruitment of a temporary Community Engagement Officer
Community Programs
The Community Programs Team (except Museums) has responded to a combined total of 603
community enquiries (including phone calls, emails, personal interaction, social media, etc.) during
this reporting period.
Community Development
Community Development facilitated a partnership between 50+ and Better and the George Street
Neighbourhood Centre to secure $15,000 to support seniors' access to Tech Savvy training.
Community Development, in partnership with Economic Development, is planning for the Mackay’s
Chinese New Year Street Party Celebrations on 20 February. Asian cuisine food stalls, Chinese Lion
Dancers, a fire show, fun for the kids including free arts and crafts activities, face painting, Kevin the
magical balloon man and a jumping castle will all be part of the celebrations for the Year of the
Monkey.
The “Christmas is for Everyone” Drop in Centre was open on 25 December, 12pm-4pm at the
Salvation Army Hall. Its aim is to assist anyone who finds themselves homeless for any reason over
Christmas Day without the support of family and/or friends, with a place where they do not need to be
invited to drop in. The program of events included continuous food, takeaway containers, recreational
facilities, referral to other agencies, support and a chat. 12 people attended the event this year.
Emergency Relief food vouchers are available at the Sarina Neighbourhood Centre on Mondays only.
Food voucher enquiries totalled 24 with 9 being allocated.
Youth Development
A Scooter Competition was organised in partnership with Troppo’s Skate and Scooters on 10 January
at the Sarina Skate Park. 30 talented young people took part in the event and gave the judges,
spectators and supporters plenty to see, with 7 of them bringing home prizes.
The Sarina Youth Centre Term 4 School Holiday Program was completed and successfully delivered
as the young people accessing the service enjoyed the activities that they participated in. Activities
included Christmas cooking treats, Christmas craft, jewellery making, pool competitions, movies and
popcorn, indoor and outdoor games, and much more. These activities attracted and engaged
approximately 150 young people.
Page 5
Community and Client Services 14 December 2015 to 16 January 2016
“Drop In on Design” free youth skateboard design workshops were held on 16 January with 25 young
people participating on the day, and a further 5 young people took templates home to complete.
Young people learned a range of design skills from wood burning, stencilling and graffiti. On Sunday
31 January “A Day in the Park” will be held at the Wren Street Park to judge all the design from the
previous workshop.
Arts Development
Promotion of Round Three of the RADF Program has now commenced. Round Three will include the
Green Arts category offered only once per financial year.
The Request for Quote to review the Arts and Cultural Plan has closed and submissions are in the
process of being evaluated.
Creative Mackay e-bulletin distributed to over 900 subscribers. Art Is In calendar (Issue 66 –
December, January and February) is currently available. Over 1500 calendars will be distributed.
Indigenous
Community Development Officer - Indigenous Issues ensured that culturally appropriate
acknowledgment of Traditional Custodians plaque has been developed with Corporate
Communications guidance and assistance and placed in several Council buildings across the region.
Community Action for a Multicultural Society (CAMS) Program
CAMS Officer liaised with Birch, Carroll and Coyle cinema and Contact Films to arrange a screening
of Tanna movie in Mackay. Screening of Tanna Movie was held on 16 December at Mackay City
Cinema. Over 100 people attended, approx. $500 was raised and will be presented to the Water is
Life Project to assist Tanna Island residents who are still struggling to rebuild following Cyclone Pam.
Sister City
Members of Sister Cities Mackay are currently planning the Australia Day Skype session to be held at
St Patricks College Hall, River Street.
Inkind Assistance
Applicant Request Cost
MRC- Sarina Youth
Centre
Provision of 2 general waste bins in support of the Scooter
Competition.
$49.00
Grant Broadcasters
Mackay
Provision of 5 general waste bins, 2 recycle bins and waiver of
Old Mulherin Park booking fee in support of their Australia Day
Fun Day.
$392.10
Page 6
Community and Client Services 14 December 2015 to 16 January 2016
Community Grants - Junior Sporting Grants
Applicant Event Cost
Riley James State representative traveling interstate to represent in the
U/15 Boys National Softball Championships.
$150.00
Heinrich Ackermann State representative traveling interstate to represent in the
U/15 Boys National Softball Championships.
$150.00
.
Sport and Recreation
Round 2 of the Get Out Get Active program will target inactive women who are “at risk or
disadvantaged”, under the program name “Re-Activate You”. Sport & Recreation met with a number
of community service agencies on 12 January to obtain expressions of interest from women and girls
that access their services. This information will be used to build the program to meet the needs of
women and girls in the community.
Museums
Pioneer Valley Museum at Mirani
The Pioneer Valley Museum is now closed and will reopen on 1 March 2016
Mackay Historical Society and Museum Inc.
The Mackay Museum is now closed and will reopen on 4 February 2016
Sarina District Historical Centre Inc.
The Sarina Museum is now closed and will reopen on 2 February 2016
Greenmount Homestead
Visitor Numbers: 60
Friends of Greenmount are making preparations for an Australia Day open morning on 26
January
Page 7
Community and Client Services 14 December 2015 to 16 January 2016
Libraries
Young People’s Services
Programs designed to encourage early literacy in children and their families had a total of 830 in
attendance at 17 sessions compared to 971 in attendance at 20 sessions from the previous year.
Programs designed to encourage library membership and to promote the library as an
entertaining and informative place for children and their families totalled 220 in attendance at 6
programs compared to 134 in attendance at 5 programs in 2014.
The Corner: “Where the Wild Things Play” theme is operating at Mackay City Library until March
2016. It has attracted 483 under 8’s, 255 children aged 8 years and over and 581 adults
(parents/carers) - a total of 1319 during December.
The First 5 Space: The Very Hungry Caterpillar; an inviting and interactive play space in the
children’s area of Gordon White Library. Positive comments have been received from families
who use it, and great observations from staff, with children retelling the “Very Hungry Caterpillar
story” using interactive Velcro wall pieces and lots of enjoyment from the dress ups, many little
butterflies can be seen fliting around enjoying the children’s area.
Children’s Christmas Parties: Parties (craft, singing, Santa visit) were held successfully in all
library branches with 208 in attendance. Santa (Glen Holcroft-Property Services) and Piano
player (Bernice Wright) were willing helpers.
Song Creator Workshops were facilitated by Fran Vaux Lobut focusing on using Ipads to help
students create their own music. There were 15 students in attendance at the 10-13yrs event and
3 attended the 14-17yrs event.
Young Adult Services
42 Young adults aged 11 to 15 took part in the Christmas Paper Crafts held at Mirani,
Walkerston, Sarina, Mackay City and the Mobile Library.
“Drop In on Design” youth skateboard design
workshops Scooter Competition at the Sarina Skate Park
Page 8
Community and Client Services 14 December 2015 to 16 January 2016
Community Services
Book Clubs
December book club attendance totalled 22.
CitySide Book Club – Golden Days, Sonya Hartnett
Valley Page Turners – A History of Loneliness, John Boyne
Mirani Board Games
2 gamers attended Mirani Board Games at Mirani Library.
Presentations
Presentations to encourage library membership and to promote the library and services with a
focus on practising English independently totalled 40 attendees.
The Community Outreach Team thanked 6 of their hard-working Home Library Service volunteers
with a morning tea at Mackay City Library.
Heritage Collection
Heritage Collection Section staff completed participation in Museum and Gallery Services
Queensland Standards Review Program in December 2015.
Heritage Collection book and microfilm resources have been relocated into the main body of
Mackay City Library in preparation for the move to the Dudley Denny City Library in 2016.
An audit of the library’s Heritage Collection is currently being undertaken. The purpose of the
audit is to rationalise Heritage Collection resources. The physical collection (i.e. books; and
original material/collections) is being assessed to ensure holdings are relevant; and correspond
with library Collection Development Guidelines. Non-relevant items will be appropriately
relocated from the collection.
Statistics
Public computers totalled 2,591 bookings and 1,632 hours of use.
Assistive Technology equipment was used for a total of 11 hours.
3 requests received for Ask the Library enquiries.
Lars, Ashley and Anika Gall with Jaala Beauchamp at
Sarina Library Christmas Paper Crafts activity.
Page 9
Community and Client Services 14 December 2015 to 16 January 2016
Top 3 library website visits for the month of December:
o WebOPAC
o Library Home
o Opening Hours
Database hits including Atomic Training, Who Else Writes Like, Who Next, Transparent Language
Online and Literacy Planet totalled 980.
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
Library Visitors
2014-2015
2015-2016
0
100
200
300
400
500
600
700
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
New Library Members
2014-2015
2015-2016
Page 10
Community and Client Services 14 December 2015 to 16 January 2016
Top 5 Reserved Titles in December
A little life / Hanya Yanagihara.
Reckoning: a memoir / Magda Szubanski.
The age of Adaline [DVD]/
All the light we cannot see: a novel / Anthony Doerr.
Cooking for me and you: recipes for one and two.
0
10000
20000
30000
40000
50000
60000
70000
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Library Loans
2014-2015
2015-2016
Page 11
Community and Client Services 14 December 2015 to 16 January 2016
Artspace Mackay
Overview
Visitation figures are lower though, due to closure of the gallery from 25 December to 4 January.
The gallery enjoyed relatively good visitation over the traditionally quiet mid-December to mid-
January period, due to The Phantom Show exhibition and all-day drop-in kids art activities.
Artspace has been receiving great feedback from The Phantom Show:
“The Phantom is back – as my hero!”
“Thank you – kids loved The Phantom”
“Great to see quality inspirational works in the foyer, collection gallery and the ghost who walks!”
Volunteers reported one man who purchased nine exhibition catalogues (for himself and his
‘Phantom friends’ all over the world) who told them he had driven up from Rockhampton,
especially to see this exhibition! Great to think we are stealing audiences from Rockhampton.
Out-of-town visitors also commented on the gallery itself:
“Personally, one of the best I’ve seen”
“Love this space!”
Artspace has been running drop-in kids' activities both before and after Christmas, with the Public
Programs team changing the activity from making your own Christmas card to creating your own
version of The Phantom comic strip! The activities have been very popular, and it’s been lovely to
see Dads as well as Mums sitting down with their children to do some serious art-making!
2016 is going to be another big year for Artspace. Apart from organising and running our own
national art competition (‘The Libris Awards’ for the best artists’ books in Australia), we are
hosting a hugely diverse exhibition program, organising the return of the incredibly popular Rock
Paper Scissors art + design market, and will make a major announcement regarding an
international exhibition halfway through the year. This is alongside a wide range of workshops,
activities and events for children and adults, and a load of behind-the scenes work continuing on
updating our collection records.
Follow us on Facebook, sign up for our e-Newsletter, or keep an eye on our website:
www.artspacemackay.com.au
Visitors
1,659 people visited Artspace Mackay during December 2015
Visitor numbers December 2014 – December 2015
0
2000
4000
6000
8000
10000
120002014 - 2015
Page 12
Community and Client Services 14 December 2015 to 16 January 2016
Website Visits
e-Newsletter subscribers
Facebook followers (including Rock Paper Scissors market page)
New Exhibition(s) - No new exhibitions to report
Public Programs & Education
Date Program Location Attendees
15 – 24 Dec Kids drop-in art activities Foyer Gallery 250 approx.
4 Jan – ongoing Kids drop-in art activities Foyer Gallery 200 approx.
0
500
1000
1500
2000
2014 - 2015
0200400600800
1000120014001600
2014 - 2015
2000
2200
2400
2600
2800
2015
Page 13
Community and Client Services 14 December 2015 to 16 January 2016
Consultation vs Notification
Notification
Consultation
Community Engagement
Highlights
Community Engagement Officers were very busy during this period, working on 25 separate projects between December 14 and January 16.
Planning began for further consultation on Dudley Denny City Library. Two focussed workshops with young adults and older people are being planned for February.
Consultation opened on the Keeley Road Wetland Management Plan.
The Community Engagement Officer visited 51 City Centre businesses to advise them of changes to paid council carparks.
Planning was underway for consultation on two community park masterplans.
Community Engagement Officers spoke to residents on East Gordon Street about the effectiveness of traffic calming devices.
Planning was underway for consultation on the 10 Year Flood and Stormwater Strategy. Which council programs worked with the Community Engagement team?
Levels of Engagement Officers worked on 7 projects requiring notification and 18 projects requiring consultation:
0123456789
10
Projects
Page 14
Community and Client Services 14 December 2015 to 16 January 2016
Mackay Entertainment & Convention Centre
and Events
Management
Coordinated Christmas décor across the region working closely with the Parks & Environment
team who undertook the installation work.
Worked with Council’s Economic Development and 4MK to deliver Carols in the City at Bluewater
Quay.
Finalised the panel arrangements for the Queensland Showcase producers with Artour and Arts
Queensland.
Mackay Entertainment and Convention Centre
Overview
Performing arts hires include Dance Avenue, Leisa Payne Schools of Dance, Centre Stage, and
Fame Talent School.
The slightly lower attendance for the month can be directly attributed to moving Carols out of the
MECC to Blue Water Quay. The MECC was held as a wet weather contingency but was not
needed for the successful event.
Capital Program
The capital program is off to slow start but still progressing well. The carpet replacement program
for the Auditorium will now not be completed until February. The technical department have
received most quotes for the 4 capital replacements they are delivering so purchase orders will be
placed during January.
Performance
Page 15
Community and Client Services 14 December 2015 to 16 January 2016
Community and Client Services 14 December 2015 to 16 January 2016
Page 16
Community and Client Services 14 December 2015 to 16 January 2016
Page 17
Festivals and Events
New Year’s Eve River Party
The inclusion of a well-known headline act, Jon English, and also the licenced area at this year’s
event contributed to a bigger audience later in the evening than in previous years, with several
thousand staying for the midnight fireworks.
This year’s event had over 20 market stalls, food vendors, jumping castles and also larger
amusement rides. The feedback we have received from vendors has been positive with all having
a very successful night’s trade.
Festival of Arts
Programming for the 2016 Festival of Arts was finalised in December, with the focus now on
finalising sponsorship and marketing of the events. Several of our major sponsors have re-signed
for 2016, showing their continued support of the Festival.
The Festival & Events team has received a $10,000 grant for the 2016 Festival of Arts, through
the TEQ - Queensland Destination Events Program. The grant recognises the positive economic
impact the Festival of Arts has on the Mackay region.
The Lanes Easter Carnival
Preparations are underway for The Lanes Easter Carnival. The events team is looking forward to
delivering this event in the newly re-opened City Centre.
Local performers, Mango Junction, started
the entertainment at the NYE River Party.
Page 18
Community and Client Services 14 December 2015 to 16 January 2016
Corporate Communications and Marketing
Management
Work continues on assisting with organisation of Mackay Sports Expo and Sign-On Day to be held in
February.
New signage developed to promote the Better Community Building Fund beneficiaries, with signs
provided to Mackay Basketball and Mackay Golf Club.
Final preparations were put in place for council’s Australia Day awards judging. Over 100 nominations
received for the eight different categories.
Ten local community groups provided funds to organise community-minded celebrations for Australia
Day.
Website
Website visits for December 2015
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
Artspace MECC MackayCity Centre
BotanicGardens
MackayRegionalCouncil
SarinaSugar Shed
1,107
15,622
0 1,537
49,506
1237
Page 19
Community and Client Services 14 December 2015 to 16 January 2016
Fans: 10,272
Page views: 3679
Top four Facebook posts
Issue-Post Reach Likes Total shares
January 12 –
Community mourns
death of Mick Pope
12,700 231 24
Dec 18 – New Car
wash opens
7505 198 8
Dec 9-
Christmas Lights
5085 104 58
Dec 16 -Mackay
Horizons to
Showgrounds
4848 57 1851 video views
Increased our video production for Facebook. Here are the top five videos for December
Followers: 1626
YouTube
Video views: 1103. Estimated minutes watched: 1307
Page 20
Community and Client Services 14 December 2015 to 16 January 2016
Top videos
1. Mackay Pride - Share Your Pride > 307 (28%) 2. Share your #MackayPride moment - Paget and Industry > 104 (9.4%) 3. Share your #MackayPride moment - Sporting and Leisure > 67 (6.1%)
0
20
40
60
80
100
120
140
160
Media Monitoring Break-Down December 2015 News Clips/Articles
Page 21
Community and Client Services 14 December 2015 to 16 January 2016
General
Issued 35 news releases during the reporting period
Newly launched council Instagram account shows steady growth
Increased video production for Facebook platform with positive results
Assisted in delivering advertising-marketing for New Year's Eve
Developed new email footer for council to promote the March 6 AFL match
New email footer to run for 8 weeks in council emails, featuring local boy David Armitage
Completed signage for Better Community
Building Fund
Page 22
Community and Client Services 14 December 2015 to 16 January 2016
Emergency Management Overview
Exercises
The Local Disaster Coordination Centre was fully setup and all communications tested prior to the
Christmas break to ensure the centre was available and ready for use if required.
Operations
Monitor Severe Weather Advice from the BoM.
Monitor Bushfire Warnings and Advice from Queensland Fire Emergency Service.
Localised flooding and road closures resulted from isolated thunderstorms over the Seaforth and Cape Hillsborough area on the 9 January 2016. Unofficial rainfall reports of 242mm were received and Cape Hillsborough Road was closed for several hours at Seaforth Creek, due to flash flooding. No property damage was reported.
Planning - Mackay Local Disaster Management Plan and Operational Plans
The District Disaster Management Officers Meeting was held on the 8 January 2016, the main discussion
point was identifying District Requests for Assistance in relation to Emergency Supply and formulating a
local suppliers list.
A State Disaster Management Officers Collective Meeting is scheduled for Tuesday 19 January 2016.
Mackay Regional Council Emergency Management staff were involved in the beta testing of software for the
TAMS to Guardian interface.
Works has continued on the Northern Beaches Public Cyclone Shelter Operational Sub Plan.
Preformatted Emergency Alert templates have been prepared and lodged with the State Disaster
Coordination Centre for use in events.
Projects / Mitigation Strategies
The Stormwater and Flood Study are continuing, the project is being led by Strategic Planning with input
from various Council Programs including Emergency Management.
Funding from the Disaster Risk Management Fund has been authorised for use in the McEwens Beach
Rockwall Project for Council’s contribution for the protection of the frontage to the parkland.
Emergency Management Capital Projects & Facility Upgrades
The Midge Point SES Awning Project is nearing completion with electrical work and minor structural
rectification works to be completed. Local building contractors Total Span were engaged to complete the
works.
The replacement Dual Axle Trailers for the Generators have been ordered via local supplier Mackay
Trailers. Delivery is expected by March 2016.
Page 23
Community and Client Services 14 December 2015 to 16 January 2016
The Ness St SES Boatshed Renovations are scheduled to commence in early February 2016. This project
will both weather proof and vermin proof the facility. Local building contractors Fergus Builders have been
engaged to complete the works.
Grasstree Beach SES Facility is scheduled to have a permanent sand stockpile constructed in late January
2016. Local building contractors Fergus Builders have been engaged to complete the works.
General
The last scheduled Local Disaster Management Group Meeting was held on the 30 November 2015. The
next meeting is scheduled for Monday 8 February 2016.
QDMA training was conducted at Department Housing and Public Works with council staff attending on 13
January 2016.
State Emergency Service
Overview
Local Controller
Nil to report for this period due to Local Controller on leave.
Issues / Challenges
Nil to report for this period.
Activations for the month
Nil to report.
Major Training Events & Exercises
During this period the SES volunteers stand down for the Christmas break with no training or exercises conducted.
Public Safety/Community Education
Nil to report
Current Membership as of 16 January 2016
Page 24
Community and Client Services 14 December 2015 to 16 January 2016
254 Active = Number of Current Active Members
23 Probation = New SES Recruits on 3 Months' Probation
10 Reserve = Members who have stood down for a period of time; e.g. Work Commitment, Sickness, Maternity Leave
SES Facilities Situation Report
Armstrong’s Beach: Looking at options to build a stand-alone SES facility to house the SES vehicle, flood
boat and SES equipment. The training in the current facility would still remain where the SES, Progress
Association and Rural Fire would share.
Campwin: All works completed.
Calen: Tree has been removed from site for the new Rural Fire facility to be erected. The Rural Fire facility will
be on the outside of the Council depot. Rural Fire volunteers will share the training facility on the depot with the
SES and Council staff. Rural Fire are just finalising the quote for the build and Rural Fire will funding the
project.
Koumala: All works completed. SES executives still in negotiations for training room layout.
Mackay: The refurbishment of the flood boat shed will commence early February 2016. This will vermin proof
the storage area where the floods boats are stored at Ness Street. The new SES Mackay Group building is still
in consultation with the SES Mackay Group for their feedback.
11 7 6 21
147
7 21
34
23
1 1
1
3
1
3
0
10
20
30
40
50
60
70
80
90
100
110
120
130
140
150
160
170
180
190
ArmstrongsBeach
Calen CampwinBeach
Koumala Mackay MidgePoint
Mirani Sarina
No
# V
olu
nte
ers
SES Facilities
SES MEMBERSHIP
Reserve
Probation
Active
Page 25
Community and Client Services 14 December 2015 to 16 January 2016
Midge Point: Awning and electrical work are near completion. Once completed the Midge Point 20kva
generator will be moved to Midget Point to be housed in the SES facility.
Mirani: Minor plumbing issues to be resolved this month. BMR to be issued to Property Services.
Sarina: Internet to be connected to Sarina facility in the next month. Currently using 4G network card for
internet.
Grass Tree Beach: Permanent sand stockpile will be constructed in January. Quote has been provided to
submit an application for the SES Non Recurrent Subsidy Program (State QFES) on the refurbishment of the
SES facility.
Page 26
Community and Client Services 14 December 2015 to 16 January 2016
82% 81% 84%
90%
30%
40%
50%
60%
70%
80%
90%
100%
Jan-Mar(2015)
Apr-Jun(2015)
July - Sept(2015)
Oct - Dec(2015)
Local Laws Client Requests
% Responded to Within 5 Days
Health and Regulatory Services
KPI Measures
What is being measured?
Local Law client requests are acknowledged within 5 days, and completed within allocated timeframes.
The above graph shows the number of requests responded to within 5 days.
Management Commentary for current
period
The 90% response rate within five days
increased slightly from 84% in the previous
reporting period.
What is being measured?
The above graph shows the average satisfaction of clients.
Management Commentary for current
period
A number of client satisfaction initiatives have
been rolled out and improving client satisfaction
remains a key focus.
The Local Laws Team focused on a wide range of
services for both internal and external clients
relating to animal management, overgrown
properties and abandoned vehicles. The results
of the latest quarterly survey were positive and
indicate a high response level to community
complaints.
84% 75% 75% 75%
30%
40%
50%
60%
70%
80%
90%
100%
Jan - Mar2015
Apr - Jun2015
July - Sep2015
Oct - Dec2015
Client Satisfaction Percentage
Satisfaction Percentage
Page 27
Community and Client Services 14 December 2015 to 16 January 2016
Client Requests
Client requests received continued to increase on previous months. Most significant increase has been abandoned vehicles resulting in an additional 13 requests. Vector Control Officers continue to conduct treatments of areas to reduce mosquito numbers. Pest Management Officers have also continued roadside weed spraying as rain events have triggered growth.
Volume of Operations No. of Client Requests Processed
Illegal or Non-Complying Development
Food Accommodation & Home-Based Business
Public Health & Safety and Environment
Abandoned Vehicles
Pools, Sewerage, Stormwater & Plumbing
Pest Management
Dogs and Other Domestic Animals
Carried Forward New Completed
Inspections
This table shows the premises inspected calendar year to date, by the Environmental Health Officers.
Type Inspections Type Inspections
Caravan Parks 0 Environmental Relevant Activity
1
Food 209 Outdoor Entertainment / Event Permit
2
Accommodation (Hotel, Motel, Backpackers, Holiday Flats & Units, Bed & Breakfast
12 Skin Penetration Licence
1
Swimming Pools 5 Temporary Food Permit (Commercial)
31
Footpath Dining, Itinerant & Static Vendors
3 Temporary Home Permit 0
Page 28
Community and Client Services 14 December 2015 to 16 January 2016
Review of Operations
Monthly Infringements Activity
Total Infringements issued from 01 December to 31 December 2015 was 490. Infringements overall have increased for this period. This month sees Regulated Parking infringements
increasing over the three monthly average in response to the Number Plate Recognition technology
being fully operational.
The table below provides a summary of infringement activity for Health & Regulatory Services for December 2015.
Issued Paid Waived/voided Not Paid
All other infringements $ Value $2,945 $589 - $2,356
# 5 1 - 4
Animal Related $ Value $5,997 $470 $235 $5,292
# 19 2 1 16
Development Compliance
$ Value
#
Environmental Protection
$ Value $705 $235 - $470
# 3 1 - 2
Health Infringements $ Value
#
Stormwater & Waste $ Value
#
Vehicle Related $ Value $28,804 $9,740 $1,802 $17,262
# 463 162 27 274
TOTAL $Value $38,451 $11,034 $2,037 $25,380
% 100% 28.7% 5.3% 66.0%
TOTAL # 490 166 28 296
% 100% 33.9% 5.7% 60.4%
Page 29
Community and Client Services 14 December 2015 to 16 January 2016
Infringements Activity – 1st July 2013 to date
Total Infringements issued from 01 July 2013 to 31 December 2015 is 15,330. Local Law infringements continue to be the dominant forms of infringements issued. Development Compliance and Environmental Services infringements are issued, but at significantly less than other areas of enforcement. This difference is due to the level of parking enforcement, and level of requests related to animal incidents.
The table below provides a summary of infringement activity for Health & Regulatory Services from 01 July 2013 up to the end of December 2015.
Outstanding
Issued Paid Waived/ Voided
Not Paid Reminder
Notice Issued
Referred to SPER
All other infringements
$ Value $124,118 $45,748 $33,063 $2,356 $2,945 $40,006
# 221 82 59 4 5 71
Animal Related
$ Value $185,631 $61,964 $20,631 $5,762 $3,528 $93,746
# 748 266 86 18 10 368
Development Compliance
$ Value $127,599 $66,539 $45,243 - $824 $14,993
# 63 31 18 - 1 13
Environmental Protection
$ Value $52,123 $34,875 $9,331 $705 $235 $6,977
# 41 17 12 3 1 8
Health Infringements
$ Value
#
Stormwater & Waste
$ Value
#
Vehicle Related
$ Value $931,244 $689,871 $108,566 $18,588 $6,682 $107,537
# 14,257 10,929 1,354 295 114 1,565
TOTAL $Value $1,420,715 $898,997 $216,834 $27,411 $14,214 $263,259
% 100% 63.3% 15.3% 1.9% 1.0% 18.5%
TOTAL # 15,330 11,325 1,529 320 131 2,025
% 100% 73.9% 10.0% 2.1% 0.9% 13.2%
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Community and Client Services 14 December 2015 to 16 January 2016
Current Month Value of Works
Average Value of Detached Dwelling - $282,751.15
Average Cost of Attached Dwellings - $9,750.00
Average Dwelling Size 252m2 $255,792.70
No. of Detached Dwellings 28 $7,642,281.00
No. of Attached Dwellings 2 $19,500.00
Additions and Alterations 13 $916,329.00
Total Residential Applications 30 $7,673,781.00
Total All Applications 119 $17,667,113.00
Disclaimer: Total all applications includes all other Building Works applications not shown above
Vector Control
Sites Inspected Sites Treated Hectares Treated
315 59 220ha
Building Works The table below represents the total dollar amount of building works carried out in the region for the month of December 2015.
The table below represents the work carried out by the Vector Control team in December 2015.
Out and About
Local Laws were active over the Christmas period, we are happy to report that only five stray dog complaints received and five dogs impounded compared with 17 last year. This is attributed to residents becoming more involved in taking responsibility for their pets.
Page 31
Community and Client Services 14 December 2015 to 16 January 2016
Building Applications Approved
Class Type
Class Description December
2015 December
2014 YTD
Class 1a
Single dwelling
41 45 281
Class 1b Boarding house, guest house or hostel
- - 1
41 45 282
Class 2 Building containing 2 or more sole-occupancy
units each being a separate dwelling.
- 1
Class 3 Residential building, other than a building of
Class 1 or 2
- 5
Class 4 Dwelling in building that is Class 5, 6, 7, 8 or 9
1 - 3
Class 5 Office Building
3 1 21
Class 6
Shop or other building for the sale of goods by
retail or the supply of services direct to the
public
1 4 62
Class 7a Carpark - - 2
Class 7b For storage, or display of goods or produce for
sale by wholesale. 1 1 9
1 1 11
Class 8
Laboratory or a building in which a handcraft
or process for the production, assembling,
altering, repairing, packing, finishing or
cleaning of goods or produce is carried on for
trade, sale or gain.
- 1 6
Class 9a Health care building 1 - 1
Class 9b Assembly building 1 6 22
Class 9c Aged care building - - 3
2 6 26
Class 10a Non-habitable building being a private garage,
carport, shed, of the like:
52 67 676
Class 10b
Structure being a fence, mast, antenna,
retaining or free standing wall, swimming pool,
or the like.
12 17 136
64 84 812
Sundry Demolitions, class n/a, class s/s
4 3 27
TOTAL 117 145 1379