cmlteens20
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TEEN 2.0:Serving Teens in the
New Millennium
Presented by Beth Gallaway for Columbus Metropolitan Library
March 2009
MILLENNIALS
• 1977-2000• Technology• Trophy kids• Tolerant• Spiritual• Civic Minded
GAMERS• 97% of teens play games online
• 25% of US homes bought a PlayStation
• 32% of households own a handheld gaming device
GAMER GENERATION
• Social• Competitive• Wired• Self-aware• Always On
• Heroic• Multi-taskers• Global• Collaborative• Risk Takers
Beck, John and Mitchell Wade. Got Game: How the Gamer Generation is Reshaping Business Forever. Harvard Business School Press, 2004.
IM
• 35 hours a week• 15% logged in 24/7• Chat 80 minutes/day
CELL PHONE USERS• 55% have a cell phone• Multimedia/SMS
WEB 1.0 vs. WEB 2.0
• Static• Passive
– Read– View– Find
• Text• Impersonal• Limited• Stationary
• Dynamic• Interactive
– Do– Create– Remix
• Multimedia• Custom• On Demand• Mobile
WEB 2.0
• Web as platform
• Collective intelligence
• Data driven
• Everything’s in beta
• Simple programming
• Cross platform
• Rich user experience
TEEN CONTENT CREATORS
57%
http://www.pewinternet.org/PPF/r/166/report_display.asp
PLATFORM AGNOSTIC
FAN FIC
FAN ART
FAN SITES
PODCAST
Teen Behavior Hasn’t Changed!
There are just new ways of doing the same things
CROSS-PLATFORM FRANCHISES
• Buffy the Vampire Slayer
• Dungeons & Dragons
• .Hack Sign
• Lord of the Rings
• Pokémon
• Spider-Man
• Star Wars
MICROMEDIA CONSUMERS• Ringtones
• iTunes
• Podcasts
• Runescape
• YouTube
BEST PRACTICES
Fan Fiction
• Stories based on another author’s work
http://www.fanfiction.net
FAN FICTION CONTEST Milton Public Library, (NH)
http://www.miltonfreepubliclibrary.org/
ONLINE SUMMER READING(MA)
http://www.readsinMA.org
Online Reading Management
• Good Reads – http://goodreads.com• Library Thing – http://www.librarything.com• Shelfari – http://www.shelfari.com
VIRTUAL VISITSHaverhill Public Library (MA)BeththeLibrarian: What did it take to publish the
book? (That's from Brandy & Alex) MBLundgren: Another good question. It took me 2
years to write it, then 6 months to find an agent, then a few days to find an editor, then months of revisions. A Loooooonnnggg process.
SKYPE
• Skype Chat with Ned Vizzini• http://ia331321.us.archive.org/1
/items/BethGallaway_NedVizziniskypewithned/nedvizzini110606.mp3
PODCASTINGCheshire Public Library (CT)
http://www.cheshirelib.org/teens/cplpodcast.htm
GABCAST
Free podcasting by phone
http://www.gabcast.com/
BEN 10: ALIEN FORCE
http://gamecreator.cartoonnetwork.com/
RUNESCAPE CLUBGlendale Public Library (AZ)
SOCIAL NETWORKERS
AVATAR
“bodily representation of the divine”
FACE YOUR MANGA
Face Your Mangahttp://www.faceyourmanga.com
LIBRARY 2.0 NIGHT Brewster Ladies Library (MA)
http://blogs.ala.org/yalsa.php?title=teen_tech_week_library_2_0_community_nig
BLOGGER BOOK CLUB, ROSELLE LIBRARY
ROSELLE, IL
http://www.roselle.lib.il.us/YouthServices/BookClub/Bloggerbookclub.htm
GAMING CLUB Carvers Bay Branch Library (SC)
http://www.gclibrary.org/branches/carvers.asp
http://teens.denverlibrary.org/media/youtube.html
YOUTUBE CONTEST Denver Public Library (CO)
VIDCAST, MANCHESTER PUBLIC LIBRARY
MANCHESTER, CT
http://library.ci.manchester.ct.us/teen/podcast/
TECH PROGRAMS: Library Loft, ImaginOn (NC)
http://www.libraryloft.org/
IM @ THOMAS FORD MEMORIAL LIBRARYWESTERN SPRINGS, IL
http://www.fordlibrary.org/askalibrarian.html
AADL-GTAnn Arbor District Library (MI)
http://www.aadl.org/aadlgt
TEEN’SCAPELos Angeles Public Library (CA)
http://www.lapl.org/ya/
RAMPToronto Public Library (ON)
http://ramp.torontopubliclibrary.ca/
CML TEENSColumbus Public Library (OH)
http://teens.columbuslibrary.org/
WEB 2.0 ISSUES
• CIPA
• Privacy
• Commercialism
• Copyright
• Cyberbullying
BEHAVIOR STRATEGY
• Boundary setting is extremely important
• Address behavior in terms of actions and consequences in a matter of fact, non-threatening manner
SET LIMITS
• State unacceptable behavior
• (Optional: explain why it’s unacceptable)
• State consequence of continued unacceptable behavior
• Ask patron to choose to cease behavior, or find somewhere else to continue behavior
REMEMBER!
“Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, because of their behavior.”
~ Nick Buron, NYPL, Queens Branch
CORRECTING BEHAVIOR
• 3 Strikes & You’re Out!
• Target the Group Leader
• Good Cop, Bad Cop
• Invade Personal Space
FOLLOW THROUGH
• Welcome back
• Introduce
• Discuss behavior incident
• Reinforce consequences of actions
• Start with a clean slate
NIP IT IN THE BUD
1. Create raving fans of the library
2. Develop personal relationships
3. Give them a space of their own
4. Program them to death
CREATE RAVING FANS
• Brush up your customer service skills
• Give them what they want
• Foster ownership of the library and teen space
RELATIONSHIP BUILDING
• Reward
• Introduce
• Greet
• Rove
• Get out!
SPACE
• More than just a shelf and a poster
• Convert a meeting room to a homework center or program room a few days a week
• Designate a staff person to serve teens
PROGRAM• Engage them in
meaningful participation
• Give teens positive ways to expend their energy– Offer after school
activities
– Cultivate a volunteer program
REMINDERS
• Stay calm
• It’s not personal
• Teens are job security
• Learn to RAP
RAP
• Remember
• Accept
• Project
