City of Tallahassee

C A S E S T U D Y

Organization: City of Tallahassee

Challenges:

The Police Department of the City of

Tallahassee needed more timely information

to better manage law enforcement resource,

track daily operations and analyze crime

statistics.

Solution:

The myDIALS Operational Performance

Optimization Platform was deployed using

metrics to support an implementation of the

“CompStat” methodology that had been

successfully used in other law enforcement

agencies.

Results:

The City and police department management

teams now have interactive access to relevant

Key Performance Indicators that enables them

to make better operational decisions, focus

resource and analyze crime statistics to

support crime control programs in the City.

The City of Tallahassee (Florida, USA) implemented myDIALS Operational Performance Optimization solution to support local law enforcement’s crime reduction and operational management initiatives. As part of the City of Tallahassee’s local version of the “CompStat” program made successful in New York, the city’s Chief of Police and police department staff use myDIALS dashboards to quantitatively manage law enforcement resources, tracking daily operational and business metrics.

With myDIALS, users can view all relevant data on multiple levels, including type of crime, calls for service, response times to priority calls, and staff allocation by assigned district and shift. By correlating metrics such as staffing and response time in a single, intuitive dashboard,

decision makers can more effectively prioritize operational utilization of resources.

“We’ve invested heavily into data management systems, but it’s difficult to quickly and easily get at the data we need to make decisions. It’s like driving a Ferrari at 20 miles an hour. We have the high-end systems, but now need the tools to optimize performance,” said Greg Frost, Executive Services Director, Tallahassee Police Department. “With myDIALS, we can quickly see the exact data we need, which allows our management team to ask the right questions and better focus resources.”

CompStat, originally developed by the New York City Police Department in 1994, is now a model for law enforcement agencies across the country to reduce crime, improve quality of life and increase efficiencies in personnel and resource management. “Because of significant budget reductions, we are making every effort to improve efficiency. myDIALS is an important tool in the Police Department’s management and crime control programs,” said Frost.

Similar to Lean Six Sigma in the manufacturing arena, CompStat is a proven methodology to optimize performance management in law enforcement. With myDIALS, the City of Tallahassee now has a web-based solution to make sense of the overwhelming amounts of

data otherwise trapped in data warehouses.

myDIALS’ performance management platform - which replaced the city’s homegrown dashboards - presents real-time Key Performance Indicators (KPIs) in context, enabling organizations to improve visibility into and analysis of law enforcement data. Delivered via Software as a Service (SaaS), myDIALS is an easy-to-implement, cost effective solution for

monitoring and analyzing priority operational metrics.

United States

1-866-99DIALS

(1-866-993-4257)

www.mydials.com

Australia

+61 (0) 7 3118 5013