challenging culture, inspiring innovation and improving care - bryan sivak

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Challenging Culture, Inspiring Innovation and Improving Care Bryan Sivak CTO, HHS FedTalks 2014

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  • 1. h"p://hhs.gov/idealab@HHSIDEALab/@BryanSivak

2. Thatsthewaywehavehhs.gov/idealabalwaysdoneit. 3. Wetriedthatonceandhhs.gov/idealabitdidntwork. 4. Thelawyerswillnevergohhs.gov/idealabforthat. 5. hhs.gov/idealabDidthisgetrunbytheWhiteHouse?OurappropriaKonwillgetcut.Ifwesayyestothis,howdowesaynotoeveryoneelse?Thosepeopleincongresswillnevergetittogethertomakethathappen. 6. hhs.gov/idealab 7. hhs.gov/idealab 8. hhs.gov/idealab 9. hhs.gov/idealab 10. 1)Investinourworkforce2)Recruitfromunusualsources3)Catalyzecross-boundarycommuniKeshhs.gov/idealab 11. hhs.gov/idealabWesupportHHSEmployeesthatwanttodothingsdifferentlyHHSIgniteAcceleratorCatalyzingearlystageideasHHSVenturesFundAcceleraKonandscalingofprovenconceptsHHSInnovatesAwardsRecognizingHHSemployeeswhochallengethestatusquo 12. hhs.gov/idealabHHS Ignite 13. hhs.gov/idealabHHS Ignite 14. hhs.gov/idealabAnnualEmergencyRoomVisitsHHS Ignite025,00050,000WhiteRiverServiceUnitNaKonalAverage 15. hhs.gov/idealabHHS Ignite03060WhiteRiverServiceUnitNaKonalAverageWaitTimes 16. hhs.gov/idealabLe7WithoutBeingSeenHHS IgniteWhiteRiverServiceUnitNaKonalAverage0%5%10%15%20%25% 17. KeyPartnersKeyAc=vi=es:ValueCustomerRela=onsWhoIdeaLabIgniteProvideaccessforPTSWaitKmesEarnPaKentconfidencePaKentsAdministraKonEducateDelayincareConsistencyCommunityMembersDevelopPSAs/BrochuresLWOBSImproveAccesstocareStaffSodwaredevelopmentSaKsfacKon/safetyImplementaneasyprocessVendors:DesignNewPhysicalCustomerSvc/conf.hhs.gov/idealabPrinKngenvironmentKeepcustomersRadioTimeVisitSiteswithKiosksSignagePITFrustraKon/AnxietyProvidersKioskStaffturnoverSodwareKeyResources:SaKsfacKon/safetyChannelsFormsCommi"eeSeeKeyPartnersEducaKonbrochuresandPaKentAdvocateTeamMembersLWOBSPSA'sTribePharmacyIgniteTeamsSaKsfacKon/safetyFormatchangeatRegist.OPDOtherFaciliKesConfidenceSignageProcedureRoom$NewDesignStaffEducaKon$SodwarePenalKesPHN-CommunityOutreachAdministraKon$HardwareSaKsfacKon/safetyKiosk$BrochuresImproveReputaKonNewPosiKon$SignageRevenueRenovaKon-improveflow$CommunityAdverKsingCostStructureSystemRevenuesTime-Planning/ImplemenKng/EducaKonUncapturedRevenue:$5M+/LostRev$1.5MPrinKng-signageandBrochuresLWOBS=20%~$3,072,000(lowesKmate)Sodware-ApplicaKonforcheck-inTransferredoutduetoincreasedacuity~$1700/ptHardware-Ipad/labtop/KioskTotalevent=$1,020,000RedesignEnvironmentAdmi"edtotoincreaedacuity~1300/nightPITTotal=~$520,000Pharmacy=$2,000,000 18. hhs.gov/idealab 19. CurrentDesignhhs.gov/idealab 20. CurrentTriageProcessRegistraKonhhs.gov/idealab1 21. CurrentTriageProcesshhs.gov/idealab2GetTriaged 22. CurrentTriageProcesshhs.gov/idealab3WAIT. 23. NewFastTrackProcessPaKentgreetedbyhealthtech.hhs.gov/idealab1 24. NewFastTrackProcess2GetTriaged.hhs.gov/idealab 25. NewFastTrackProcessMovetoFTroom,ifnon-emergent.hhs.gov/idealab3 26. NewFastTrackProcess4Gohome!hhs.gov/idealab 27. hhs.gov/idealab 28. hhs.gov/idealab$80,000investment$6Mannualreturninlostanduncapturedrevenue 29. hhs.gov/idealabWeleverageoutsidetalentandskillsetstosolvebigproblemsHHSEntrepreneurs-in-ResidenceRecruiKngexternaltalenttoworkonhigh-risk,high-rewardprojectsovera12-monthperiodHHSInnovators-in-ResidencePartneringwithnot-for-profitstorecruitexternaltalenttoworkonasharedproblem 30. hhs.gov/idealabHHS Entrepreneurs-in-Residence 31. 30-70handwri"enlabelsperorganprocurementhhs.gov/idealab 32. hhs.gov/idealab 33. hhs.gov/idealab 34. hhs.gov/idealabWetacklecross-DepartmentalissuesofstrategicimportanceHHSBuyersClubModernizingprocurementHHSCompetesLeveragingcrowdsourcingmechanismsHealthDataIniKaKveLiberaKngdataHHSConnectsDrivingcollaboraKvecommunicaKonHHSInnovaKonLabCreaKngaspaceforexperimentaKon 35. hhs.gov/idealabProcurement 36. IT Projects over $10Million are challenged52% of the Eme andfailed 42% of the Emehhs.gov/idealab 37. hhs.gov/idealab 38. hhs.gov/idealabCurrentASPEHomepage 39. hhs.gov/idealabPrototype1 40. hhs.gov/idealabPrototype2 41. hhs.gov/idealabPrototype3&Winner 42. hhs.gov/idealab1,004HHS Employees engaged withIDEA Lab 43. Thatsthewaywehavehhs.gov/idealabalwaysdoneit. 44. hhs.gov/idealabLetstestandexperiment. 45. Wetriedthatonceandhhs.gov/idealabitdidntwork. 46. Itsokaytofail,aslongaswelearnfromit.hhs.gov/idealab 47. Thelawyerswillnevergohhs.gov/idealabforthat. 48. Thelawyerswillnevergohhs.gov/idealabforthat. 49. Ifyouvealwaysdoneitthatway,itsprobablywrong.hhs.gov/idealab-CharlesKe"ering,Inventor