Vestex® uniforms arrive!

Care ConnectionJuly2014

2 CareConnection

New uniforms part of Baptist’s “journey to zero”

Eagerly unwrapping their new uniforms at

distribution events throughout the organization,

employees made history as Baptist Health

became the first health system in the world

to widely adopt new protective uniforms.

“It’s great to see employees

so happy and excited about

our new uniforms,” said Diane

Raines, DNP, RN, NEA-BC,

Baptist Health’s senior vice

president and chief nursing

officer. “The new infection-

preventing technology

enhances our culture of safety

and is a big step toward

protecting our team members

and patients.”

With her new Vestex® scrubs in hand, Cheryl

Palmer, assistant nurse manager for Progressive

Care at Baptist Beaches, is excited about not

having to change her uniform mid-day when

contaminates splash on it. “As nurses, we all

have times where we’ve had to change uniforms

during a shift,” said Palmer. “Because the new

uniforms repel fluids, we won’t have to do

that anymore.”

Ashlene Gormley (pictured

left), a nurse in the NICU at

Wolfson Children’s Hospital,

said, “It’s nice to know that

fluids won’t absorb into your

undergarments. They just

roll completely off the new

material.”

While change can be difficult,

Veronica Scott-Fulton, vice

president of Operations &

Patient Care Services, DNP,

MPH, RN, NEA-BC, said the

bottom line is safety for patients, team members

and their families.

“When I was a nurse in the NICU and PICU, I

used to change in my garage after work because

I didn’t want to expose my children to possible

July2014 3

New uniforms part of Baptist’s “journey to zero”

germs. Employees won’t need to do that with

our new uniforms,” said Scott-Fulton.

Dina Atallah, an X-ray technologist at Baptist

Jacksonville, has always been concerned about

exposing her kids to infections. “I will feel more

comfortable washing these uniforms at home,”

she said.

Sonia Wright, Environmental Services team

leader, has worked at Baptist Health for 32 years.

She’s had about five different uniforms and

thinks her new hunter green Vestex uniform is

the best. “They are very comfortable and much

brighter and cheerful,” she said.

Terri Wallace, RN, MSN, associate director of

nursing in critical care at Baptist Beaches, and

Elizabeth Usher, RN, BSN, CCRN, who works at

Baptist Beaches in the critical care unit, both

pointed out the advantages of color coding.

“Patients will be able to tell which area we

represent based on the color of our uniform. It

makes good sense,” Usher said.

Glenn Milano, supervisor for Pulmonary Care at

Baptist Jacksonville, was part of the team from

Baptist that toured the manufacturing facility in

Nicaragua in April.

“Seeing our uniforms from start to finish gives

me more appreciation for the product,” Milano

said. “I was impressed with the amount of detail

that went into ensuring the products were made

to our specifications.”

Raines said team members will find that the

uniforms will not only provide an added layer of

protection, but they will be more durable and

last longer.

“This is not a coating,” Baptist Health President

and CEO Hugh Greene, FACHE, explained to

listeners of a local radio station recently. “The

technology is built into the fabric itself. This

antimicrobial and fluid repelling aspect doesn’t

ever go away.”

With patient garments made of the same

infection-preventing technology being

4 CareConnection

distributed later this year, patients will

be doubly protected, Raines said.

“The most important thing we can

do is wash our hands and make sure

the rooms are clean, but this is a

technology that allows us to go a step

above that,” she said.

“We believe this is not just an

investment in uniforms, but in an

innovative technology that will make our

environment safer,” said John Wilbanks,

Baptist Health chief operating officer.

Greene emphasized that our new

uniforms are part of Baptist’s journey

to zero. “We are on this journey

to reduce to zero the number of

hospital-acquired infections and this

fabric technology is one dimension

of this effort in this journey,” Greene

said. “We are convinced this

technology will make a difference.”

What if my order was not available or incomplete?Vestagen will contact you as soon as your item is available

to determine the best method of delivery. You should have

received a voucher to claim your uniforms, and you should

expect to receive your complete order during August.

Please rest assured, all deliveries are expected prior to the

Sept. 1 effective date of the new dress code policy.

What if I need to make an exchange after the delivery events end?Directions are coming soon via email with instructions on

how to make exchanges directly with Vestagen.

What about employees who are hired after the delivery events?There will be two websites available for online purchasing.

More details will be shared in early August.

How should I contact Vestagen with an order issue?Please email service@vestagen.com and Vestagen will

contact you as soon as possible.

July2014 5

We’re No. 1! Baptist Jacksonville and Baptist South rank No. 1 hospital in Jacksonville by U.S.News and World Report

For the third consecutive year, Baptist

Jacksonville and Baptist South earned the

prestigious No. 1 ranking among metro

Jacksonville hospitals in the U.S.News and

World Report annual Best Hospital rankings.

Hospitals are ranked nationally by U.S. News &

World Report in 16 specialties including cancer,

orthopedics, and neurology and neurosurgery.

Baptist Jacksonville and Baptist South were

among 144 facilities in the nation – roughly

3 percent of the 4,743 analyzed – to be ranked

as high-performing in one or more of the

16 specialties. These specialties included:

n Cancer

n Gastroenterology & GI Surgery

n Geriatrics

n Gynecology

n Nephrology

n Neurology & Neurosurgery

n Orthopedics

n Pulmonology

n Urology

In addition to receiving the top ranking in the

metro area, Baptist Jacksonville and Baptist

South was ranked nationally among the best

hospitals for diabetes and endocrinology

for the third consecutive year. In addition,

Wolfson Children’s Hospital was once again

ranked nationally among the 50 Best Children’s

Hospitals for Neurology and Neurosurgery.

This is a tremendous honorand speaks volumes about thehigh-quality, compassionatecare our physicians, nursesand team members provideevery day.U.S. News publishes Best Hospitals to help

guide patients who need a high level of care

because they face a particularly difficult surgery,

a challenging condition, or added risk because

of other health problems or age. Objective

measures such as patient survival and safety

data, the adequacy of nurse staffing levels and

other data were used to determine the rankings.

6 CareConnection

Are you interested in volunteering but short on time? The United Way Days of Caring brings

volunteer opportunities to you. Come by during your break – only 15 - 30 minutes are necessary –

to help make a positive impact on our community.

Please join us for a Day of Caring at a location near you. No reservation required. Just stop by!

Baptist Jacksonville/Wolfson Children’s, Aug. 4, 11:30 am – 1:30 pm, Function Room C,

8th floor Tower

Baptist Information Services, Aug. 7, 9:30 am – 11:30 am, Large Break Room

Baptist Beaches, Aug. 12, noon – 2 pm, Conference Rooms A and B

Baptist Clay, Aug. 13, 11 am – 1 pm, Conference Room

Baptist Nassau, Aug. 15, 1 pm – 3 pm, Board Room

Baptist Metro Square/Physician Services, Aug. 20, 1:30 – 3:30 pm, Building B, Conference

Rooms 2A and 2B

Baptist Home Health, Aug. 28, 1:30 – 3:30 pm, Break Room

Baptist South, Aug. 29, 1 – 3 pm, Conference Rooms A, B and C

United Way Days of Caring 2014

Employees from Metro Square and Baptist Nassau participated in the 2013 Days of Caring activities where they made thank-you notes for Achievers for Life mentors and ReadingPals volunteers.

July2014 7

Update: Baptist Stroke & Cerebrovascular CenterThe Stroke & Cerebrovascular Center at Baptist

Jacksonville, which opened in March, is already

exceeding projections with more than 220

procedures performed during its first three

months. Emergency transfers from hospitals in

the region account for 60 percent of the cases

performed at our new center.

“We are clearly making an impact on the lives

of the families in and around Jacksonville as the

patient stories continue to mount regarding the

life-saving care the team is delivering,”

said Nicole Thomas, MHA, FACHE, vice

president of Operations and Specialty Services

for Baptist Jacksonville.

Neuro-interventional suite On June 9, our new state-of-the-art neuro-

interventional operating suite opened on the

second floor of the J. Wayne and Delores Barr

Weaver Tower. This room is equipped with the

latest biplane interventional imaging system,

which allows for reduced radiation exposure and

enhanced visibility for the physician.

Endovascular neurosurgery fellows In early July, two endovascular neurosurgery

fellows joined the center to receive expert

training from our internationally renowned

cerebrovascular surgeons Ricardo Hanel, MD,

PhD, and Eric Sauvageau, MD.

Ramesh Grandhi,

MD, joins us

after completing

subspecialty training in

interventional

neuroradiology at the

University of Pittsburgh

Medical Center, and

Richard Williamson, Jr.,

MD, joins us after

completing his

residency in neurological surgery at

St. Joseph’s Hospital and Medical Center’s

Barrow Neurological Institute in Phoenix, Ariz.

Neurocritical care specialist Neurocritical Care Specialist

Shirley Chen, DO, joined

Baptist in July to provide clinical

leadership for the Neurological

Intensive Care Unit in Weaver

Tower. Dr. Chen completed her neurocritical care

fellowship at California Pacific Medical Center

in San Francisco and her neurology residency

at University of South Florida in Tampa. Most

recently, she was an assistant professor in

the department of Neurology, department of

Neurosurgery and division of Neurocritical Care

at the University of Mississippi Medical Center in

Jackson, Miss.

Stroke  and  Cerebrovascular  Program  Surgical  Case  VolumeMarch  17  through  June  22,  2014

%  of  Total  Transfers  by  Sending  HospitalMarch  through  June  2014

10  42   39   35  

126  

5  

23   31   38  

97  

0  

50  

100  

150  

200  

250  

Mar-­‐14   Apr-­‐14   May-­‐14   Jun-­‐14   YTD    

Hanel   Sauvageau      Target  

27.1%  

17.3%  

18.0%  4.5%  

5.3%  

3.8%  

3.0%  3.0%  

3.0%  

3.0%   3.0%  

3.0%  

1.5%   1.5%   0.8%   0.8%   0.8%   0.8%   South  Beaches  Nassau  Clay  Naval  Hospital  Jacksonville  Ed  Fraser  Crucial  Care  Flagler  Hospital  OPMC  SE  GA  Hlth  System-­‐Brunswick  SE  GA  Hlth  System-­‐Camden  St.  Vincent's  Riverside  Memorial  ED  -­‐  Julington  Creek  St.  Vincent's  Clay  Halifax  Phoebe  Putney  Memorial  Putnam  Community  St.  Vincent's  Southside  

Healthy For Life

Want to know what you’re made of? Try the Bod Pod

The Bod Pod is a comprehensive

body analysis machine that

provides quick, extremely accurate

measurements of body weight,

body fat percentage and total lean

mass. It takes only three minutes,

provides instant results and is free

to all employees.

Two packages are available:n The Awareness Package – 15-minute visitn The Transformation Package – three

monthly visits 30 minutes each, as well as

coaching sessions to help you set goals and

improve your results

Every employee who completes a Bod Pod

analysis during July and August will be entered

in a weekly drawing to win a Healthy For

Life gym bag. Call 202.4850 to set up your

appointment today. Located in Howard 710.

Healthy For Life welcomes our newest wellness coach

Kyle Manz is excited to join

the Healthy For Life team.

She graduated from Georgia

College and State University

with a Bachelor of Science

degree in Health Education

and a specialization in exercise

science. She can be reached at 202.3316 or

Kyle.Manz@bmcjax.com .

To make an appointment with a Healthy For Life

wellness coach, call 202.1819.

Lydia Jones: a Healthy For Life success story

A few years ago, Lydia Jones,

Main Admitting, Baptist

Jacksonville, discovered that

she had severe hypertension

after participating in a

Healthy For Life screening.

After following up with her

physician to confirm the diagnosis, she struggled

to manage her disease for several years. Then

she decided to make some changes and she

became an avid Healthy For Life participant,

making regular visits to see her wellness coach,

Latrice Kempt. Recently, with hard work and

dedication, she has lowered her blood pressure

tremendously. As a result, her physician lowered

her medication dosages.

Jones attributes her success to better nutrition

and fitness habits that have resulted in weight

loss. She eats more vegetables, enjoys a fresh

garden salad with each meal, and removed

fried foods from her diet. She brings a healthy

lunch to work, which helps with portion control

and saving money. She has also stepped up her

physical activity and walks to work.

“Healthy For Life has inspired me to be more

accountable. I stay involved and read the

wellness communications regularly for great

tips that I have incorporated in my life,” said

Jones. “I have learned that small steps lead to

big change.”

8 CareConnection

July2014 9

Collaboration is moving forward

Our three health systems have made significant progress since

last November, when we announced our intent to explore a closer

relationship while each remaining independent and focused on

our own communities. Our CEOs and boards envision an umbrella

of collaborative leadership that will strenthen us for the future.

The name that has been chosen for our umbrella organization is:

Coastal Community Health. We will continue to operate under our

current brand names, but having a single name for the affiliation

will be helpful if we ever sign contracts that cover all three of us.

This relationship is not going to be a merger or acquisition.

Nobody is buying anybody!

What’s the next step? We roll up our sleeves. With a goal of

reaching a final agreement by calendar year-end, the three CEOs

have selected a few people from each health system to define the

areas of greatest opportunity for collaboration – the things we

can do better or more efficiently together. Carlton Devooght (see

sidebar at right) joins us on July 28 to help orchestrate this work.

To keep the lines of communication open as this work is done,

meetings will be scheduled to answer questions. Information

about the alliance also will be posted on the employee intranet.

Meet Carlton Devooght, J.D., FACHE Carlton Devooght will

become Senior Vice President

of Coastal Community Health

on July 28. Carlton will report

to Hugh Greene and provide

day-to-day oversight of the teams made up of

selected representatives of each of the three

organizations which will help identify top areas

of opportunity that would be enabled by a

formal alliance.

After attending Episcopal High School in

Jacksonville, Carlton received his BA and JD

degrees from The University of Georgia and his

MBA from Brenau University. He also trained

at The Bolles School under Gregg Troy, head

coach of the Florida Gators swimming and

diving teams.

DeVooght has practiced law for 17 years,

spending nearly 9 years as Vice President/

General Counsel & Government Relations at

Southeast Georgia Health System. There, he

has been responsible for oversight of all legal,

regulatory and governmental affairs as well as

having administrative duties.

“My wife, Leslie, and I have family and friends

in Jacksonville, and our children play in a

soccer league that has connected us with

families here,” said DeVooght. With the

youngest of their three children starting first

grade this August, the Devooght clan will be

moving to Jacksonville from Brunswick in early

August. Please welcome Carlton and family to

Jacksonville!

Baptist Health, Flagler Hospital and Southeast Georgia Health System boards have now signed a non-binding letter of intent to affiliate

10 CareConnection

Bridging the language gapOPI project improves patient understanding

The most recent U.S. census data shows that

approximately 15 percent of Jacksonville

residents speak a language other than English in

their homes.

Baptist Health established the Office of

Interpreting Services approximately three

years ago to ensure that adequate resources

are available for our patients who prefer to

communicate in a language other than English.

Previously, all interpreting was provided by

outside agencies.

Since its inception, the office has grown

to include more than 20 employees who

provide interpretation services for 25 different

languages. Currently, the department responds

to approximately 500 requests per month.

“We’ve seen tremendous growth in visits by

patients who know they will have an interpreter

at Baptist Health, either in person, over the

phone or via video,” said Debbie Spiker,

manager of the Office of Interpreting Services.

“By simply calling 202.5411, an interpreter can

be scheduled immediately.”

However, one area identified for improvement

was the inefficiency associated with downtime

when an agency interpreter is being paid, but

is not actively interpreting. Most often this

happens when the patient is waiting in the ED

and the interpreter is being paid to wait with

the patient.

To solve that issue, an OPI (Operational

Performance Improvement) team was created in

June of 2013. Previously, Patient Access Services

Baptist’s Office of Interpreting Services helps improve communication with patients.

July2014 11

A Patient’s Experience A deaf patient who recently

delivered at Baptist Medical

Center via C-section said,

“I knew exactly when my baby was born because the interpreter told me that my baby was crying. Prior to that, I only knew when they showed my baby to me. It was the first time I felt like I was part of my own delivery, and I was so grateful for having the sign language interpreter there.”

Wolfson Children’s patients lend a creative hand to BCMABar Code Medication Administration (BCMA) is now live at all Baptist Health

campuses. Clinicians are using handheld bar-code scanners to enhance the

safety of administering medications to patients. Like any device, bar-code

scanners occasionally may not work, so additional scanners need to be

available. To address this issue, Information Services (IS) came up

with a fun and creative way to involve young patients at

Wolfson Children’s Hospital.

Tina Potts, IS team leader explains, “We decided

to place a box of extra scanners in the office of

the associate director of nursing for each facility,

and have the kids at Wolfson Children’s Hospital

decorate them. This not only makes the boxes

easily recognizable, but it also provides an

opportunity to show these patients how the bar-code

scanners help keep them safe.”

Pat Kirkland, MS, CCLS, CHES, manager of Family Support Services,

worked with her team of child life specialists to have patients decorate

the boxes. “This was an awesome project for our patients. We really

appreciate the kid-friendly approach,” said Pamela Turner, Ph.D., APRN,

CPN, NEA-BC, director of pediatric nursing at Wolfson Children’s Hospital.

(PAS) representatives would call for an interpreter when the patient checked

in. If a Baptist-employed interpreter wasn’t available, an agency interpreter

would be sent. Now, PAS representatives use a blue-colored interpreter

phone or video remote interpretation to register and triage a patient. After

the patient is brought back to a treatment room, the assistant nurse manager

calls for an onsite interpreter.

As a result, patient satisfaction in the Baptist Jacksonville and Wolfson Children’s Hospital Emergency Departments have increased and costs have decreased.“This improvement maximizes patient safety in the absence of an onsite

interpreter, and reduces interpreter downtime, said Spiker. “Also, by

prioritizing Baptist-employed interpreters, faster and more cost-effective

care can be provided to patients who need this service.”

Ginger Griffin named life member of ASRT

Congratulations to Ginger Griffin, RT (R), ASRT, of Baptist Health’s Office of

Accreditation, who was awarded life membership by the American Society of

Radiologic Technologists (ASRT) during their annual meeting in Orlando on

June 27. Only 25 ASRT members have been elevated to life-member status

since the group’s inception in 1938.

Life members must maintain continuous membership for at least 30 years

and participate in a range of volunteer activities that demonstrate their

dedication to the society and the radiologic technology profession.

Griffin graduated from Baptist’s School of Radiologic Technology in 1966

and immediately began working at Baptist as a staff technologist. She joined

ASRT the same year and served on numerous boards, committees and

task forces, including terms as ASRT president and chairman of the board.

She also serves as an on-call adjunct faculty member for the radiologic

technology program at Florida State College of Jacksonville, and is a key

member of their advisory committee.

Advisory board fellows Congratulations to our Baptist Health

leaders who graduated in June from

the Advisory Board Fellowship, an

18-month, advanced leadership

development program that prepares

emerging executives to become health

care’s next generation of leaders.

Special kudos go to LeeAnn Mengel,

administrator, Oncology Service Line

whose graduation project on the

topic, “Facilitation of the Research

and Committee Groups around the

Development of the Women’s Service

Line,” was voted as one of the projects

with the most opportunity.

12 CareConnection

Kathy Murray, RN, MSN, NEA-BC, nurse executive of Baptist Beaches (left) and Baptist Health Accreditation, and Ginger Griffin, RT (R) ASRT, Office of Accreditation

Ron Roberts, RRT, director of Cardiopulmonary Services, Baptist South; Dana Voiselle, MBA, PHR, director, Human Resources, Baptist Beaches and Baptist Nassau; Amy Lisenby, former system patient experience officer; LeeAnn Mengel, RN, MBA, CPC, CMPE, administrator of Oncology Service Line; Seth McCracken, MBA, CCNA, CSSGB, director, Physician Technology Solutions

July2014 13

New accreditation directorKip Deckerhoff, RN, MSN, MBA, NEA-BC, was named director of

Accreditation for Baptist Health. He will report to Kathy Murray, RN,

MSN, NEA-BC, nurse executive of Baptist Beaches and Baptist Health

Accreditation, and Diane Raines, DNP, RN, NEA-BC, senior vice president

and chief nursing officer.

Deckerhoff joined Baptist in 1987. He has been nurse manager of the

Pediatric Oncology Unit since 1998. In 2012 he took on additional

responsibility for the Pediatric Day Hospital. His leadership skills will serve

him well as he works with team members across the system to fully exemplify

Magnet standards and meet accreditation and regulatory standards.

Transitions in human resources

Ron Floyd is transitioning

toward retirement and

stepping down as director of

Compensation and Human

Resources Information

Systems (HRIS). He will

continue to work part time

as he moves toward the next

phase of his life. “Ron has a long history with our

organization and has served in numerous roles

in Benefits, Compensation and HRIS,” said Beth

Mehaffey, senior vice president and chief human

resources officer. “He has contributed greatly to

our team, including leading the creation of an

HRIS function, which has been instrumental in

automating HR processes.”

To help ease the transition, Camille Cossa

is assuming a new role as director of Total

Rewards. She will continue to oversee Employee

Benefits and Wellness, and will assume

leadership for Compensation. Within the

Compensation department, Kimberly Johnson

has been promoted to senior compensation

analyst and Heather Morgan was recently

promoted to compensation analyst.

We also welcome Robin Huber as our new

manager of HRIS. She comes to Baptist

from CSX and has many years of PeopleSoft

experience. She is leading the HRIS team, which

includes Marlene Miller and Tara Priest.

HR Team Members (left to right): Camille Cossa, director of Total Rewards, Robin Huber, HRIS Manager, and Heather Morgan, Compensation Analyst

14 CareConnection

Meet this month’s Star: Sherry Woody, Baptist Nassau

What is the reason you initially become involved in ExCEL?I began my involvement with the initial program

when it was called PEERS. I realized I could be

part of a special program that would recognize

and reward me for going above and beyond to deliver best-practice

care to my patients. It allows me to evaluate my own practice and

be part of process changes that can make a difference in successful

patient outcomes. As the ExCEL program has evolved, along with our

Magnet successes, the two have become synonymous with educational

enhancement, professional maturity and quality patient care.

How have you benefited from your involvement in ExCEL?It encourages and motivates me to work toward professional growth. My

participation has resulted in rewards and recognition for developing my

clinical expertise in perioperative nursing.

What advice would you give nurses who are interested in participating in ExCEL?Nursing is an admirable and rewarding profession. Be proud of it, own

it and make a difference! ExCEL gives you an avenue to enrich your

professional goals and make a difference in patient outcomes using

best practices.

Sherry Woody, RN, CNOR, has been a nurse for 21 years, and 18 of those years have been with

Baptist Health. She began in Labor & Delivery at Baptist Nassau and then transferred to Labor

& Delivery at Baptist Jacksonville. After living in Alabama for three years, she returned to Baptist

and continued her career in the operating room at Baptist Eye Institute. She is now back at Baptist

Nassau, where she works in the Operating Room.

Woody has participated in ExCEL/PEERS every year since the program’s inception. She served as the

staff nurse representative on the PEERS system program development committee and continued to

serve when the program changed to ExCEL. She also was the co-site coordinator for Baptist Nassau

until 2013.

ExCEL for nursesExCEL (Excellence in

Clinical Education and

Leadership) is a self-

managed, professional

development program

for qualified registered

nurses. It enables nurses

to select and pursue

opportunities that

enhance their professional

development and help

meet their educational and

professional aspirations.

Learn more about ExCEL

on the intranet. Select the

Education Station tab at the

top and the ExCEL topic

listed under Professional

Development Initiatives.

July2014 15

One of the greatest challenges and privileges care providers

experience is caring for patients at the end of life. This care

extends to their families and friends. On May 15 and 16, more

than 60 people gathered for an End-of-Life Care Conference

sponsored by Baptist Health. Attendees included nurses,

social workers, chaplains and clergy, educators and

community members.

During the conference, artist Patty Magee, RN, helped attendees create a beautiful piece of art that

represented the lives of those they have had the opportunity to walk with, both professionally and

personally, during the final hours of life.

“We thank all the presenters and attendees who shared many heartfelt experiences, as well as insights, wisdom and support,” said conference organizer Tasha Schoppee, RN, BSN, CHPN.

End-of-Life Care Conference

End-of-Life Care Conference organizers were: Cindy Howard, RN, MSN, OCN; Shawna Watson, RN, BSN, CCRN; Tasha Schoppee, RN, BSN, CHPN; and Carol Whitefield, RN, MSN, HNB-BC.

BENEFITS NEWS

No co-pay for Florida Blue wellness benefits

Just a reminder: Employees

covered by the Baptist

Health medical plan,

offered through Florida

Blue, do not have a co-pay

for wellness benefits when

using an in-network physician

for annual preventive visits or screenings,

including annual physicals, annual well woman

visits, mammograms, prostate screenings,

immunizations and colonoscopies.

The Florida Blue preventive schedule outlines

the frequency of each covered wellness service

based on age and gender. (For example, how

often a mammogram is covered based on a

woman’s age.) The schedule can be found on

the intranet in the Employee Experience section,

under the Benefits link. Please note that if your

physician performs services or lab work not

included on the preventive schedule, you may

have a member responsibility for those services.

16 CareConnection

Emerging Leaders revamp technology service request process

An Emerging Leaders group recently

completed a project to increase customer

satisfaction with the Information Service (IS)

department’s technology service request (TSR)

process. The team surveyed employees who

submitted TSRs during a 60-day period, and

here is what they learned:

n Nearly 80 percent of respondents felt their

requests were handled with enthusiasm.

n There is room for improvement in

customers being kept up-to-date about

the status of their requests.

n Less than half were satisfied with the

overall process.

Latrice Kempt, a wellness coach in Employee

Health, was one of the Emerging Leaders

who worked with IS on this project. She

said, “By surveying customers, we were able

to hone in on what to work on. Seeing the

comments really pointed us toward improving

communications.”

The group also mapped TSR processes,

interviewed IS subject matter experts and

analyzed data. They plan a follow-up survey to

see if their recommendations have increased

customer satisfaction.

“This has been an opportunity for the

Information Services team to work with our

Emerging Leaders to improve a very complex

service,” said Dave Dully, CHCIO, vice

president, Information Technology, and chief

technology officer.

Cindy Budzinski, a pharmacist at Baptist

Jacksonville, said, “I had no idea how

complicated the TSR process was. Learning

about the prioritization, resources and the

sheer number of requests gave me a better

appreciation for what IS does.”

In addition to Kempt and Budzinski, the

Emerging Leaders group consisted of: Marty

Brown, team lead, Web Technologies; John

Cook, supervisor, CE-Tech; and Cortney

Surrency, program coordinator, Community

Health. Cliff Mika, OPI

consultants, helped guide the

group in the use of Lean/Six

Sigma tools, and Pam Kota

was the IS process owner.

One of the group’s recommendations was to add an email address so TSR submitters could ask questions.

July2014 17

Tim

e

to reconnect with all that’s good for y

ou.

Don’t miss Baptist Health’s annual conference featuring women’s

health on Aug. 23.

Our keynote speaker is Joy Bauer, MS, RD, CDN, nutrition and health expert for

NBC’s Today Show. As one of the nation’s leading health authorities, Bauer will

share her practical and straightforward advice about eating better and leading

healthier, more fulfilling lives.

The conference also features Baptist Health physicians and clinicians who will share their expertise on

a variety of women’s health issues.

n Ellen A. Williams, PhD – Exploring the Intersection of Spirituality and Mental Healthn Martin Garcia, MD – Bioidentical Hormone Therapy for Womenn Ricardo A. Hanel, MD, PhD, and Eric Sauvageau, MD – Can I Prevent a Stroke?n Joan Ryan – Yoga Techniques for Relaxationn Mona Shah, MD – How our Thoughts and Emotions Affect our Healthn Kym Dunton, RN, BA, IBCLC – Simple Strategies to Manage Stressn Mary Ellen Wechter, MD – Healthy Sex at Any Age

Free health screenings, a fabulous lunch and giveaways are part of this exciting day. Tickets are $35.

Space is limited, so register today. Call 904.549.2983 or visit wjct.org/swh

The senior management team of Wolfson Children’s Hospital invites you to join

in the dedication and ribbon-cutting ceremony for the updated lobby. Phase 1

of the renovated lobby will include newly designed, more private, patient- and

guest-friendly space for Patient Access Services. Look in future issues of Care

Connection for exciting announcements about the next two phases of the lobby

renovation.

Friday, Aug. 1, 2014

Lobby, 1st Floor, Wolfson Children’s Hospital

9 – 10 am: Dedication, Ribbon-Cutting and Open House

Light refreshments will be provided.

Mark your calendars for:

Aug. 23, 2014 l 7:30 am – 3:30 pm l Hyatt Regency l Jacksonville Riverfront

You’re invited: New lobby opening for Wolfson Children’s

Enjoy

the Ride

18 CareConnection

Bike MS, the premier fundraising cycling series in the nation, raises awareness and funds to help

create a world free of multiple sclerosis, a chronic, often disabling disease that affects the central

nervous system. The Bike MS: PGA TOUR Cycle to the Shore event benefits the North Florida

Chapter of the National Multiple Sclerosis Society. The ride is for any cyclist, age 12 or older, from

beginners to avid cyclists.

Route optionsThere are optional distances for cyclists. All cyclists will finish on the

boardwalk in Daytona Beach. Visit www.BikeMS.org for route information.

Route supportThis is a fully supported ride with SAG vehicles, motorcycle patrols, rest

stops, medical volunteers and bike shops along the route.

To registerTo join the Baptist Health team, visit myBHhome.com/bike for a link

to the MS cycling site. Then, click on “Team Baptist Health – Join

Team.” Register early to receive a free jersey and water bottle

while supplies last. The registration fee is $65, now through Sept. 14,

and increases to $75 on Sept. 15. However, if you use the Baptist2014

discount code it will reduce the registration fee to $40. This $25

discount is offered only to those who ride on the Baptist Health team.

Volunteers neededVolunteers also are needed to staff the Baptist Health tent in

Daytona Beach during the event and a reststop along the route. Visit

“Community Opportunities” on the intranet for more details.

Stay in touch with the teamTo learn about upcoming group rides, events and to keep in touch with the team, visit the Baptist

Flyers Facebook page.

For more information about the MS event, volunteering, group training rides, or jerseys, contact

Ryan Timonere at 202.5090 or ryan.timonere@bmcjax.com .

Don’t just ride, Bike MSHope Faith Cure

MS

2014 jersey will be unveiled

later this month

FREE cycling jersey to the first 80 registrants*

*In addition to registering on the MS cycling site, riders must order their jerseys on the employee intranet. Visit myBHhome.com/bike . Order by Aug. 20 to guarantee delivery before Bike MS.

Join the Baptist Health team in Bike MS: 2014 PGA TOUR “Cycle to the Shore,” Sept. 20-21.

July2014 19

Teal Deals Are BackBaptist Health is teaming up once again with the Jacksonville Jaguars

for tickets to home games this season. Order the 3-Game Value Pack

for a savings of up to $75 per pack. Tickets for all three games must

be purchased on the same order. Single game tickets are discounted

up to $30 per ticket off the game-day price.

Tickets can be ordered online at http://www.jaguars.com/baptist or

go to the Discounts web page in the Employee Experience section

of the intranet .

If you have questions regarding these tickets, contact Brad Fain with the Jaguars at 633.6534.

Reminder: All passwords every 90 days

Baptist Health is

implementing stronger

password requirements,

which include updating

your password every 90 days.

Here are some tips to make password

changes easier:

If you forget your new password:n Go to any PC located at a Baptist Health

facility and launch Internet Explorer, which

should open to the intranet.n Click on Apps & Tools at the top of

the page.n Click on the Password Reset Tool in the

middle of the page.n Select Password Reset and follow the

on-screen instructions.n Non-employees and employees not at

a Baptist Health location should call the

Service Desk at 202.7565.

For employees with mobile devices connected to Baptist email If you are connected to Baptist email through

your mobile device, it should prompt you for

your password. Do not enter any passwords

because they have expired and will not work.

n Log in to your PC/laptop or log in to the

Physicians’ Portal, Outlook Web, or TITO

machine and change your password.n Enter your new password into your mobile

device. IMPORTANT: If you forget to

update your password on a mobile device,

it will continue to automatically try your old

password, which will result in locking your

user account.n If you have multiple mobile devices

connected to your Baptist email, you will

need to update each device with the

new password.

For additional details, please see the intranet

or the Physicians’ Portal. If you need assistance,

contact the Service Desk at 202.7565 or

servicedesk@bmcjax.com .

20 CareConnection

IntegrationP h y s i c i a n I n t e g r a t i o n

Welcome New Physicians Iman Naseri, MD

Baptist ENT – Southpoint office

Dr. Naseri earned his medical degree

from Medical University of South

Carolina and completed his residency in

otolaryngology-head and neck surgery

at Emory University. His fellowship was in

rhinology/skull base at the University of Toronto.

Most recently, he was clinical assistant professor

at the University of Florida Jacksonville College

of Medicine and chief of the UF Health Sinus

& Allergy Center. For an appointment with Dr.

Naseri, call 281.0234.

Michael Yorio, MD

Jacksonville Orthopaedic Institute

Dr. Yorio earned his medical degree

from State University of New York

Health Science Center at Syracuse.

He completed a residency in internal

medicine at Carolinas Medical Center

in Charlotte, N.C., and a primary care sports

medicine fellowship at the University of Maryland.

Most recently, he was section chief at ProHealth

Care Associates in Lake Success, N.Y., as well as

a team physician for the NHL New York Islanders,

Hofstra University and Molloy College.

Takaya Jones, MD

Baptist Primary Care –

Black Creek South

Dr. Jones earned her medical degree

from American University of Antigua,

West Indies, and completed her

residency in family medicine at the

University of Mississippi Medical Center in

Jackson. Most recently, she was a hospitalist

at Baptist South. For an appointment with Dr.

Jones, call 264.6404.

Elicia Roos, DO

Baptist Primary Care –

Ponte Vedra

Dr. Roos earned her

medical degree from

Nova Southeastern

College of Osteopathic

Medicine in Davie, Fla., and recently completed

her residency in family medicine at St.

Vincent’s Medical Center, Jacksonville. For an

appointment with Dr. Roos, call 273.6900.

Ethan Molitch-Hou, MD

Baptist Primary Care –

Hospitalist Team

Dr. Molitch-Hou has joined

the hospitalist team at

Baptist Jacksonville. He

earned his medical degree

from Northwestern University in Chicago and

completed his residency in internal medicine at

the University of Chicago Medical Center, where

he was a hospitalist before joining

Baptist Health.

Keely Fischbach, MD

Baptist Primary Care –

Hospitalist Team

Dr. Fischbach has joined

the hospitalist team at

Baptist Jacksonville. She

earned her medical degree

from the University of South Florida and r

ecently completed her residency in internal

medicine there.

July2014 21

Christina Mathai, MD

Baptist Primary Care –

Hospitalist Team

Dr. Mathai has joined the

hospitalist team at Baptist

Jacksonville. She earned

her medical degree from

St. George’s University School of Medicine in

Grenada, West Indies, and recently completed

her residency in internal medicine at University

of Florida Jacksonville.

Trevanne Matthews Hew, MD

Baptist Primary Care –

Hospitalist Team

Dr. Matthews Hew, MD, has

joined the hospitalist team

at Baptist South. She earned

her medical degree from

the University of West Indies in Jamaica and

completed her residency in internal medicine at

the University of Florida Jacksonville.

Jolene Bowman, Leslie Woodin, Dakota Peacock and Angelique Wright.

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Colyer Friedman, Sabrie Arnold, Catherine Graham, Misty Manwaring and Melissa Gregory

Habijax volunteersIn June, the Physician Enterprise Services team and Baptist Jacksonville’s nursing leadership team

volunteered at Habitat for Humanity’s Habijax. Volunteers worked to construct 25 new homes and

complete 25 rehabilitation projects in Jacksonville neighborhoods.

Distinguished CaregiverDakota Peacock

Baptist Primary Care

As a patient financial services

representative I, Peacock

was recognized for going

above and beyond his job

requirements by offering to

lend a hand to suitemates

when his primary duties

are complete. Staff from

Physician Recruiting stated

that he displays the core

values of a Baptist Health employee by

showing initiative and a willingness to help

other employees. He was presented with a

Distinguished Caregivers pin by his manager,

Leslie Woodin, along with tickets to dinner

and a movie by the Physician Recruiting staff,

Angelique Wright and Jolene Bowman.

CommunityC o m m u n i t y I n v o l v e m e n t

Michelle MacDonald, Nancy Simon, Ed Hubel, Blanca McKean, CeCe Brooks, Ann-Marie Grietens, John Polisknowski and Waheed Baqai

Patricia Lotz, Julie Shafter and Amanda Stevens

22 CareConnection

Tower 6 opens in mid-August We are the champions! Employees from Baptist Jacksonville came in

first place in their division in the YMCA First

Coast Games, a city-wide corporate flag

football tournament.

JacksonvilleB a p t i s t J a c k s o n v i l l e

Nancy Simon, vice president of Patient Care Services for Baptist Jacksonville, shows off the newly renovated Tower 6, which will house Bariatrics and Medical Surgical Telemetry. The floor is expected to open during the week of Aug. 12.

SouthB a p t i s t S o u t h

Welcome Todd MollittBaptist Health welcomes Todd Mollitt,

PHR, as the new director of Human

Resources, Community Relations and

Volunteers at Baptist South. Mollitt has

more than a decade of experience in

Human Resources, including nine years

with Cook Medical, a medical device company

based in Winston-Salem, N.C. Mollitt is already

a familiar face to some as he was a nurses

services technician in the Pediatric Operating

Room of Wolfson Children’s Hospital from

1998 – 2001. He has a Bachelor of Science

degree in Health Science Education from the

University of Florida, a Master of Science in

Human Resources Management from Indiana,

and he is a Certified Professional in Human

Resource Management.

“We are very excited to have Todd join our

team and look forward to working with him as

he transitions to this role,” said Ron Robinson,

hospital president, Baptist South. Beth Mehaffey,

senior vice president, Human Resources,

adds, “Todd brings a combination of Human

Resources and leadership experience in both

health care and non-health care industries.

He will serve as an integral part of the Human

Resources leadership team as well as the

leadership team at Baptist South.”

First row: Markus Terrell (sitting), Pamela Nicoli (kneeling), Lonnie Russell and Deborah Jackson. Second Row: Chris Smith, Cliff Mika, Sammie Robinson, Marcus Clark, Vincy Samuel, Mike Ibarra, Greg Warner, Jr, Leonard Douzart, Quniton Griffin and Rick Walker.

July2014 23

Tammy Daniel published in Executive Insights

Tammy Daniel, DNP, MA,

RN, NEA-BC, vice president,

Baptist Health, and nurse

executive, Baptist South,

recently authored an

article in Executive Insight

magazine. The article,

“Business Intelligence and Compliance: How

one hospital used BI to comply with Joint

Commission Standards,” explains how Baptist

South used teletracking technology to improve

patient flow in the Emergency Department and

admit patients to inpatient units more quickly.

Distinguished Caregiver Joseph Leone,

Charge Specialist

Surgical Services

Joseph Leone, charge

specialist, is a role model

and team player, who always

has a pleasant attitude and a

big smile. When a colleague

from Patient Access Services

(PAS) had to take a family

leave earlier this year, Leone

did not hesitate to oversee activity in the lobby

after all of the patients checked in. In addition,

the PAS staff appreciates his willingness to assist

them by contacting the Outpatient Surgery staff

to check in consult patients.

Summer volunteen programCongratulations to the first group of 37 summer

volunteens to complete the four-week volunteer

program. Here are a few of their comments:

n “I’ve learned so much from the nurses,

health unit coordinators and MRI techs. They

always included me.”n “I enjoyed meeting new people and having

new experiences that I could not get

anywhere else.”n “The staff is awesome!”n “I’ve learned that I definitely want to work in

a hospital.”n “It is hard to get up early in the morning and

work long days.”n “It was interesting to see nurses and doctors

in action.”n “I learned how to work as a team and get

through difficult situations.”n “I loved visiting with the patients!”

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BeachesB a p t i s t B e a c h e sC

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Distinguished CaregiverKathy Deem

Respiratory Therapy

Kathy Deem has been a respiratory

therapist at Baptist Beaches for more

than 16 years. Her caring attitude

makes a big difference in her patients’

recoveries. She also volunteers for

multiple committees, including the

Beaches Employee Advisory Team and

as a United Way champion each year.

Great food driveThe summer food drive was a big success this

year, collecting more than 302 pounds of food

to help feed families in need. Janice Kiernan,

senior consultant, Patient Experience, and

member of Beaches Emergency Assistance

Ministry (BEAM) board of directors shared, “On

behalf of the staff and clients at BEAM, thank

you to all who contributed to the summer food

drive. Along with the fresh food harvested from

the Grace Garden, community food drives help

to keep the BEAM Food Pantry well stocked.

This allows BEAM to feed more needy families,

especially during the summer months when

children are not having some of their meals

at school.”

Thank you teen volunteers

This summer’s Teen Volunteer Program,

sponsored by the Beaches’ Auxiliary, has

been very successful with nearly 100 teens

participating. Many are return volunteers, and

several are sons and daughters of employees.

Most are required by their high schools to earn

community service hours, but many are also

looking for an opportunity to learn more about

the medical field. They are assigned to nursing

units, Outpatient Registration, the Information

Desk, Imaging, Jacksonville Orthopaedic

Institute, the Wilson Cancer Care Center, the

Emergency Department, and both inpatient and

outpatient surgery areas.

We thank the Auxiliary Committee who manages

this program. They are led by Jerri Snavley and

include LouAnn Wolford, Donna Mount, Karen

Crews, and University of North Florida interns

Danica Mandarano and Jeanette Bateh.

July2014 25

NassauB a p t i s t N a s s a u

ClayB a p t i s t C l a y

What makes Wolfson Children’s ERs different?You may know that Baptist Clay Medical Campus features an

ER designed for the unique medical needs of children. But

what makes it so special? From the moment you enter the

Wolfson Children’s-themed waiting area, you are greeted with

a child-friendly environment. Beyond the cheerful decor, here’s

what our ER for children offers:

n No other ER in the region has more experience with

every level of emergency care for children.

n Wolfson Children’s ERs have fellowship-trained pediatric

emergency medicine physicians.

n Specially trained nurses and other health care staff use pediatric treatment protocols for the

healing and safety of children.

n Specialized pediatric medical equipment, imaging technology and techniques increase

comfort and reduce radiation exposure.

n Dedicated treatment areas and waiting areas are designed just for children and their families.

The Baptist/Wolfson Children’s Emergency Center is conveniently located on Fleming Island, just off

U.S. 17 and Village Square Parkway, at 1771 Baptist Clay Drive.

Welcome Roxanne CurtrightRoxanne Curtright joined

Baptist Nassau on July 14 as

executive assistant to Hospital

President Stephen Lee. She has

worked for Baptist Health since

March 2007 and was the office

manager at Lyerly Neurosurgery

since July 2009. She is also a graduate of the

Baptist Health Emerging Leaders Initiative.

Revitalizing Self-Care Workshop Baptist Health, in partnership with HeartMath

and the Watson Caring Science Institute, offers

an exciting and effective Revitalizing Self-

Care™ program for stress management. The

Revitalizing Care Workshop consists of two

half-day sessions. The next workshop at Baptist

Nassau is Aug. 7 and Aug. 21 from noon to

4:30 pm in the board room. To register, visit

eLearning on the intranet and search for Caritas

HeartMath. For questions, call Debbie Jones at

202.1393 or Jamie Chiles at 202.9450.

26 CareConnection26 CareConnection

WolfsonWo l f s o n C h i l d r e n ’s

Video goggles help children relax during MRIs

Wolfson Children’s offers a

new technology that allows

children to watch movies

using special goggles.

Cinemavision Goggles help

distract young patients while

they are inside the MRI.

Wolfson Children’s is the

only hospital in northeast

Florida to offer Cinemavision

Goggles, thanks to an

anonymous donor. “They

will help so many more

of our kids have MRIs without sedation,

especially kids with short attention spans and

claustrophobia, as well as very young children,”

said Laura McCalvin, Child Life specialist in the

Radiology department.

The Child Life department also offers “MR-I

Am Ready!” to help alleviate patients’ anxiety

by preparing children and their parents for the

MRI and by guiding them all the way through

the procedure. One week before the MRI, they

come to the hospital, where McCalvin shows

pictures of everything the child will see, explains

the sequence of events, and teaches coping

strategies.

Nearly all patients who have completed the

training have successful, sedation-free MRIs,

reports McCalvin. “It makes it possible to

schedule the MRI sooner than would be

required with sedation and gets children and

their families back to their normal routines safely

and quickly.”

Autism elopement training success story

A patrol officer who participated in a training

session on elopement behavior (wandering

off) in individuals with autistic spectrum

disorder, offered by Wolfson Children’s Rehab,

recently reported how the training helped

him in the field. On April 15, Courtney Ward,

OTR/L, pediatric occupational therapist, and

Lauren Papke, SLP, pediatric speech-language

pathologist, provided the first training for

deputies of the Clay County’s Sheriff Office.

In July, Papke received an email from Sgt. Keith

Smith of Operations Bureau/Patrol Division,

stating, “This past weekend we encountered a

23-year-old nonverbal autistic male. The training

and information we received was a huge part

of us being able to handle this situation and

getting the positive outcome that we did. Thank

you so much for what you did.”

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July2014 27

WolfsonWo l f s o n C h i l d r e n ’s

Distinguished Caregivers Amy Shaheen, RN,

assistant nurse manager

Children’s Research Center

In addition to her strong

clinical skills and the

connection she develops

with families, Shaheen has

a special ability to share her

positive energy with others.

Earlier this year, she spread

some cheer to the 6 Weaver

staff with treat bags with affirming statements

like “We would crumble without you,” “You

are sun-sational,”and “You’re a real Life Saver,”

which were greatly appreciated.

Greg Hermann, RN,

Pediatric Intensive

Care Unit

A young girl had been in the

PICU for brain mapping and

she was not interacting with

any of the staff. Hermann

requested a bottle of pink

nail polish and painted her

fingernails, making a special

connection with this patient

that was touching to those who witnessed it and

demonstrated his compassion as a caregiver.

Sue Fazio, recreational

therapist

Peds Behavioral Health

Fazio is deeply committed

to providing heart-centered

holistic care to patients,

families and staff. She has

been very helpful in the

development of Wolfson

Children’s Integrative

Care Program, providing

massages to patients and team members. She

also seeks to expand her knowledge base and

skills by learning new modalities such as healing

touch and breath training.

Lisa Teel, nurse manager

Peds Cardiac ICU

A nurse who works with

Teel says she is an excellent

manager who develops

strong relationships with

patients and families. She

came in to work on her day

off one Saturday to sit with a

patient so the mother could

have a break. Staff on the

unit also appreciate her positive attitude and

kind gestures.

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AUTOMOTIVE1985 Jeep CJ7 six cylinder has & will run needs alternator mounted & belt (both included) good body large tires clean title $5500 mjcbrown@gmail.com

FOR RENTWestside 2 bed/1 bath. freshly painted, covered parking, fenced yard. $700/mo. 993.1539

Springfield 3 bed/1 bath. freshly painted, new roof, new floors, new blinds, covered porch, fenced yard, $700/mo. 993.1539

1100sf 3 bd, 1 bath home in Lakewood. Hardwood, w/d, large fenced yd and driveway, screened front porch, quiet, close to downtown, $925/mo 504.1383

HOMEFor Sale - 1040 Talbot Ave, Jax, FL 32205. Google MLS# 722400 for details or Michael 904.333.2304.

FURNITUREGlass Top/Iron Frame dining table with 2 arm chairs and 4 side chairs. In great condition. $350 Kyra 687.8122

PETSXL Petco Dog Crate in PERFECT condition paid $129 selling for $50 Alisha (text) 904.874.0659

Kittens/mama cat need good homes, preferably indoors. Free. 8 weeks, trained, sweet females. Mama spayed. sallycatlane@hotmail.com

4 Free kittens available, gray with black stripes. They are 6 weeks old and will have shots shortly. Please call 904.276.4780 - can email pictures.

MISCELLANEOUSUltimate dog kennel/dog run, has extras, paid $2300, will take $1000, for interested buyers please contact 904.755.1857.

Kodak ESP 6150 All in one Printer $100 excellent condition, Sony Cybershot 14.1 megapixels 7x optical zoom $125, like new. Call 382.8016.

Twin XL bedding (female). Guaranteed to fit all college dorm twin XL beds. Text 904.382.4357 for photos/info.

Canon dslr lenses, EF 70-200 F/4L USM $500, EF 135 F/2 L USM $800, EF 85 F1.8 USM $300. Excellent condition. 904.505.7878

Canon 18mp T2i dslr camera, including EF-S 18-55 and EF-S 55-250 lenses. Excellent condition, asking $450. 904.505.7878

WANTEDOld slate pool table for DIY project.Call Debbie @ 912.674.8672

Classifieds

Digital CareConnection CareConnection is available online.

Issues can be found on the employee intranet by clicking on Life at Baptist.

E M P L O Y E E S

Submit a Classified AdNext Deadline: August 7, 2014

On the employee intranet, go to Life at Baptist and select Submit Classifieds online.

Please do not include your work phone number or email in the text of your ad.

Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.

Heart Walk fast approachingDon’t miss a beat. Register early

for the 2014 First Coast Heart

Walk on Saturday, Sept. 20.

Each walker who registers

before Aug. 1 and raises at

least $25 will receive a NEW

2014 Baptist Health Changing

Health Care for Good T-shirt.

Shirts will be awarded on a first-

come, first-served basis this year.

There are no guarantees you will

receive a shirt in your size if you

don’t register by Aug. 1.

To register as a team captain, visit www.firstcoastheartwalk.kintera.org/baptisthealth and click “create new

team” under your location. To register as a walker, visit the site and click “join team” under your location.