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BUREAU OF INDIAN STANDARDS 9, Bahadur Shah Zafar Marg, New Delhi – 110 002

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Annual Action Plan of BIS for 2005-06 0. GENERAL

0.1 In overall demanding scenario, Bureau of Indian Standards maintained the thrust

and dynamism and exhibited an all round progress during the year 2004-05. It

recorded a total income of Rs 1275.240 million against the income of Rs 1247.290

million for the previous year, a growth of over 2.24 percent over the income in the

previous year. For the sixteenth consecutive year, BIS met its recurring and non-

plan expenditure from its own resources.

0.2 In order to effectively and systematically meet the national needs and be in tune

with the objectives and priorities of the national plans, BIS prepares and follows its

own five-year plans, in line with the national five-year plans, which spell out the

goals and targets of the organization. These goals and targets are translated into

annual action plans by laying down specific targets and action plan for a particular

year.

0.3 With the guiding principles of the tenth Five-Year Plan (2002-2007) of BIS, the

Annual Action Plan (AAP) of BIS for the year 2005-06 has been framed. While

doing so, the constraints encountered during the last plan, new possibilities,

shortfalls and achievements as envisaged in the AAP of the preceding year 2004-

05 have been taken into account.

1. OBJECTIVES

� Providing contemporary, timely, need based and user-friendly national standards to industry and consumers;

� Ensuring active involvement in the development of International Standards to put forth India’s viewpoints, effectively keeping in view India’s trade interests so as to result in the formulation of an International Standard with which Indian Standard could be harmonized and adopted under dual numbering scheme;

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� Development of National Standards Policy;

� Developing an alert system for standards formulation;

� Earmarking of specialized manpower for standards formulation;

� Focused monitoring of Certified/identified items;

� To ensure branch offices work as focal point of the organization and laboratories as profit centers;

� Enhanced Promotion of ISI mark and Hallmarking of Gold Jewellery through

publicity;

� Image Building Measures;

� Accreditation of QMS & EMS Certification Scheme with Quality Council of India;

� IS/ISO 9001:2000 implementation in various departments of BIS;

� Streamlining the functioning of the laboratories;

� Full implementation of Certification Marks Management System (CMMS) and Standards Formulation Management System (SFMS) modules of application Software developed under the Project on Integrated Computerization of BIS Activities. Fine tuning of the software to make the workflow as paperless as possible;

� Full implementation of the Library Management Software;

� Procurement, customization, deployment and implementation of Laboratory

Management Software;

� Introducing online sale of Indian Standards;

� Launching subject/sector specific combos/kits of Indian Standards on CD-ROMs;

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� Development and implementation of Systems Management Software;

� Customer helpline; � To continue decentralization of the working of Bureau;

� Rationalization of manpower;

� Outsourcing of Sales activities;

� Outsourcing of WTO activity;

� Modernization of Manak Bhavan;

� To publish “Standards India” in bilingual form and to generate income through

advertisements and increase the subscriber base;

� Purchase of Lucknow Branch Office Building;

� Shifting of Kanpur Branch Office from its present location.

2. MAJOR COMPONENTS AND THEIR IMPLEMENTATION IN

PURSUANCE OF OBJECTIVES

2.1 ORGANIZATIONAL REVIEW 2.1.1 A comprehensive review of the objectives and functioning of BIS had been

undertaken to strengthen its core competences by engaging a reputed management-consulting firm during the year 2004-05.

The report on restructuring has been submitted to by the Consultant to BIS and which shall be submitted to Government for consideration and shall be taken up for implementation based on the recommendations which are approved by Government.

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2.2 STANDARDS DEVELOPMENT 2.2.1 STANDARD FORMULATION 2.2.1.1 In the changed socio-economic environment, higher pace of industrialization and

technological achievements, the main thrust of BIS would be to strengthen standardization activity. To achieve this, the following key factors would be considered by BIS while formulating the Indian Standards:

i) Expectation of consumer/society and regulatory requirements; ii) To evaluate the existing standards and formulation of new standards based

on the market feedback, level of satisfaction of consumer and adoption of standards by Industry/Government/Regulating Authority.

2.2.1.2 For new subjects, BIS gets proposals from Ministries, Govt. Departments,

Industries, Consumer Organizations and others for formulation of national

standards, which are analyzed and examined by the Screening Committee of BIS.

The Screening Committee decides taking into account the feasibility to prepare the

proposed standard in a technically and commercially acceptable form to achieve

national consensus on the subject by the target dates. The concerned Sectional

Committee of BIS then approves/ disapproves a new subject and concerned

Division Council’s concurrence is obtained.

2.2.1.3 The mechanism of review of standards shall be strengthened for upgradation and

harmonization of Indian Standards with other National and International Standards

to keep pace with the technological advancement.

2.2.1.4 The following projects which have been identified earlier are likely to be finalized

during the year 2005-06:

i) National Electrical Code (NEC);

ii) National Lighting Code (NLC);

iii) Electrical Safety of Toys;

iv) Grading of polished diamond ;

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v) Assaying of platinum and platinum alloys;

vi) Water Harvesting;

vii) Bio-diesel;

viii) Test method for natural gas;

ix) Handbook on Glossary of Textile terms; and

x) Flammability and flame resistance of textiles

2.2.2 The following new Proposals for formulation of standards shall be taken up

in 2005-2006

i) Prepaid Energy Meters;

ii) Flexible pouches for packing of natural mineral water and packaged drinking

water;

iii) Medical laboratories – Particular requirement in Quality and Competence;

iv) Quality management in education;

v) Guidelines for Post Earthquake Damage Surveys and Seismic Assessment

and Strengthening of RCC buildings;

vi) Earthquake resistant design and construction of special structures;

vii) Eco labeling requirements of textiles;

viii) Harmonization of Indian Standards on colour fasteners testing of textiles;

ix) Food Safety Management System – Requirements for organization

throughout the Food Chain;

x) CNG for use in automobiles;

xi) Guidelines for artificial recharge to ground water;

xii) Line pipes for transportation of natural gas (GAIL Project);

xiii) Atraumatic needle (non- Traumatic needle),

xiv) Chemical oxygen type self generating, self rescuers;

xv) Road vehicles – Compressed natural gas (CNG) fuel system and its

components, definitions, general and safety requirement and test methods for

CNG fuel system ;

xvi) Welded stainless steel cylinders for liquefied petroleum gases (LPG) from

0.5 litres to 250 litres water capacity – Specification ;

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xvii) Room heaters for use with LPG; and

xviii) Code of practice for pipeline laying operation, moving and control of pipeline

operations (SCADA) (GAIL Project).

2.3 CERTIFICATION 2.3.1 Product Certification 2.3.1.1 An increase of five percent in the number of net operative licences will be achieved

during 2005-06. 2.3.1.2 Strengthening Hallmarking scheme of Gold through a major awareness campaign,

increasing coverage by bringing more jewellers under certification scheme. 2.3.1.3 Creating awareness for Hallmarking of Silverware. 2.3.1.4 Empanelment of agencies for outsourcing of inspections. 2.3.1.5 Reviewing the list of products affecting consumer health and safety under

Mandatory Certification. 2.3.1.6 Focused monitoring of five identified products i.e. Energy meters, Water meters,

Plugs switches & sockets, Packaged drinking water and GLS Lamps.

2.3.2 Management System Certification 2.3.2.1 In order to enhance the credibility of its Management Systems Certification activity,

BIS shall obtain accreditation from the National Board for Accreditation of

Certification Bodies (NABCB) for its QMS and EMS certification schemes besides

seeking renewal of RvA accreditation of its QMS certification. Further, it would

explore the possibility of launching new schemes on any internationally accepted

management systems standards such as Information Security Management

Systems.

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2.4 LABORATORY TESTING AND DEVELOPMENT

2.4.1 Laboratory Testing

2.4.1.1 A network of eight BIS Laboratories has been set up to carry out conformity testing

of samples generated by the operation of product certification scheme of BIS. The

primary objective of the BIS laboratories is to provide service in evaluation of test

results in the minimum possible time. Secondary objective is to test high value

items so as to keep a low expenditure to income ratio, increasing range of testing

by modernization and upgradation as well as to provide training to the

industry/licensees on test methods on a limited basis.

2.4.1.2 All BIS laboratories are now issuing status reports giving their available capacity as

an immediate guide to regional/Branch offices for sending samples. This

information is also available on BIS intranet. This activity will help to utilize BIS

laboratories effectively.

2.4.2 Re-Working of Laboratory Recognition Scheme

2.4.2.1 60 outside laboratories have been granted recognition under the BIS Laboratory

recognition scheme. Beside this 43 laboratories of National repute are listed which

are also utilized for products for which test facility is not available in BIS

laboratories e.g. radiological test for packaged drinking water, equipment for mining

and automotive tyres etc. In principle BIS has decided to utilize those laboratories,

which are NABL accredited. Accordingly revision of Guidelines for laboratory

recognition scheme has been undertaken along with the proposal for payment of

testing charges, engagement of external expert for audit of laboratories, which will

be implemented in the year 2005-06.

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2.4.3 Productivity Norms and Targets 2.4.3.1 The productivity of BIS laboratories depends upon the strength of technical person.

The sanctioned strength of testing personnel is 214. Due to constant depletion of

technical personnel because of retirement and some other reasons, the number of

direct testing personnel has been reduced to 134, which has affected productivity.

Laboratory Advisory Committee during its meeting, recommended that it would be

appropriate for the BIS Labs to follow the norms in terms of notional testing value

of Rs.25,000/- per person/per month against the additional norms of number of

samples tested per 100 mandays (discipline wise) as the norms of testing value

per person forms the basis of finding out the expenditure over income ratio. The

proposal is under active consideration and may likely to be implemented during

2005-06.

2.4.3.2 Against the productivity norm of Rs 25000/- per person per month (notional) based

on the current unit rate of Rs. 75/- per man-hour (fixed in 1993) BIS labs achieved

a figure of Rs 25835/- per person per month during 2003-04 against Rs.25673/- in

2002-03.

2.4.3.3 BIS labs would continue to provide training to the industry especially BIS licensees

and applicants as well as Central and State Govt. labs in testing of various

products as per relevant Indian Standards based on the needs of the industry and

request received.

2.4.4 Modernization And Upgradation of Test Facilities

2.4.4.1 During the year 2005-06 an estimated expenditure of Rs. 315 lakhs has been

planned for modernization of BIS labs, which include the purchase of the following

major equipments in the respective laboratories:

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Central Laboratory • GC mass spectrophotometer (GCMS)for upgradation of test facility of

Packaged Drinking Water.

• High accuracy analytical balance (coating thickness measuring instrument).

• Computer controlled electric motor testing measurement system for up

gradation of motor testing section.

• Computer controlled testing system for storage and instant type water heater

for upgradation of testing of storage & instant type water heaters.

• Humidity chambers, water bath, Autoclave and Cube Testing Machine (CTM)

with advance features for upgradation of Cement testing section.

• 60 Tonne Universal Testing Machine (UTM) for up gradation at Metal Lab

Northern Regional Laboratory

• Atomic Absorption Spectrophotometer (AAS) with auto-sampler and graphite

furnace for upgradation of metal section.

• Test benches for accuracy, pressure loss and life test for completing the test

facility of water meter testing.

• Tensile testing machine (25kN), conditioning chambers, thermostatically control

water bath & oven, electronic balance and other small equipments for testing of

plywood.

Western Regional Laboratory

• GCMS for upgradation of test facility for packaged drinking water.

Southern Regional Laboratory

• GCMS for packaged drinking water.

• Test equipment for microbiological requirement

Bangalore Branch Office Laboratory

• Complete test facility for fluorescent tube light.

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Patna Branch Office Laboratory

• Test equipment for chemical analysis of cement and steel.

2.4.5 Computerization Project at BIS Labs

2.4.5.1 For computerization of laboratory activities and to provide efficient and transparent

services of laboratories, all BIS labs have procured number of computers and

accessories including furniture and effectively installed the computers . The

network created in laboratories would help installation of Laboratory Information

Management Systems (LIMS) for providing efficient services to the certification

departments.

2.4.6 Review Of Laboratory Activity

2.4.6.1 A study was made with the concept of notional income on account of testing

charges by taking the average testing charges of various products tested at the

existing market rate to assess the economics of BIS labs towards profit centre. A

report on this submitted for the information of the management is being reviewed

by a Committee.

2.4.7 Cooperation with NTH Labs

2.4.7.1 National Test House (Calcutta, Chennai, Jaipur, Mumbai and Ghaziabad), are

being utilized for testing of samples under BIS Certification Marks Scheme as per

the directive of Ministry. A policy decision would be taken for utilization of NTH labs

as most of these labs are not having NABL accreditation.

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2.5 TECHNICAL SUPPORT SERVICES 2.5.1 PUBLICITY ACTIVITIES 2.5.1.1 A major publicity campaign has been planned for promoting various activities of

BIS through weekly programme (in magazine format) on Doordarshan National Network.

2.5.1.2 BIS will continue with its two Radio Spots of 20 seconds duration on

i) ISI Mark and ii) Hallmarking of gold Jewellery which would be broadcast on 40 CBS (Vividh Bharti) Station of AIR and 9 FM-I and 4 FM-II channels.

2.5.1.3 BIS will undertake Outdoor Publicity for promotion of ISI Mark and Hallmarked

jewellery through Hoardings at Delhi Railway Station, Metro Rail Panels/Western Railway/Shatabadi Express/Rajadhani Express, Bus Back Panels and Animation Display Boards on All India basis.

2.5.1.4 BIS will issue advertisements in major newspapers on important occasions like

World Standards Day, Rajiv Gandhi National Quality Award, etc. 2.5.1.5 BIS will participate in important fairs and exhibits and screen various films on

Hallmarking of Gold jewellery and promotion of ISI mark. 2.5.1.6 Brochures on various activities including a corporate brochure will be redesigned,

printed and distributed on various occasions such as seminars, exhibitions, consumer awareness programmes etc.

2.5.1.7 Licenses will be requested to prominently publicize the BIS certification mark in

their publicity activities. 2.5.1.8 Important developments shall be published through issue of press releases and

coverage in audio-visual media.

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2.6 INTERNATIONAL ACTIVITIES

2.6.1 In view of the importance of international standards under the WTO

Agreement, BIS will continue to take active part in international

standardization activities in areas of interest to Indian trade and industry.

2.6.2 BIS will also continue to actively participate in various Policy Development

Committees of ISO and IEC.

2.6.3 BIS will continue to discharge the duties of Secretariats of ISO Technical

Committees and Subcommittees efficiently and explore the possibility of attaining

more secretariats, if felt necessary, for which Govt’s approval will be obtained.

2.6.4 BIS will continue to participate actively in technical committees of ISO & IEC to

protect Indian trade and industry. Participation in ISO/IEC/Codex Committee

meetings to be enhanced—35 meetings planned to be attended.

2.6.5 MoU /Bilateral agreement/MRA with national standard and certification bodies of

different countries would be explored. Bilateral cooperation programmes already

existing would be strengthened further. MOU/MRAs planned to be signed with

Thailand, Singapore, Ukraine and Sri Lanka during the year.

2.6.6 Regional collaboration in standardization and certification will be promoted. BIS

will continue to play a leading role in various regional cooperation programmes in

which India is a member. Regional cooperation with BIMST-EC and SAARC

planned to be strengthened.

2.6.7 BIS has been designated as WTO-TBT Enquiry Point by Ministry of Commerce.

This Enquiry Point shall be strengthened to fulfill its obligation by:

• Awareness programmes for various stakeholders: 5 nos (one in each region)

• Training programmes for nodal officers:2 nos

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• Outsourcing of routine activities of WTO-TBT enquiry point.

• Establishing a Export Alert system for WTO-TBT enquiry point

2.6.8 Re-assessment of BIS as National Certifying Body (NCB) under IECEE-CB

scheme and re-validation of its membership under the Scheme.

2.7 HUMAN RESOURCE DEVELOPMENT

2.7.1 Recruitment for the posts of Scientist B (AD) on the basis of the vacancies that

may arise till the year 2005-06 subject to approval of Government.

2.7.2 To undertake the promotion exercise of all eligible Scientific Cadre officers.

2.8 TRAINING ACTIVITIES

National Institute of Training for Standardization (NITS) has shifted to its new

premises in May 2003 at NOIDA and started organizing residential programmes for

better and effective training.

2.8.1 Programmes for Industry

During 2005-06 training programmes will be organized for industry in the following

areas:

• ISO 9001 Quality Management

• ISO 14001 Environment Management

• IS 18001 Occupational Health and Safety Management Systems

• ISO/IEC 17025 Laboratory Management Systems

• HACCP Food Safety Management Systems

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• Lead Auditor courses on

� ISO 9001

� ISO 14001

� IS 18001

� NABL

� HACCP

• Measurement of Customer Satisfaction

• Measurement Uncertainty

• Training on product testing.

2.8.2 Consumer Awareness Programmes

2.8.2.1 As per the directives of Department of Consumer Affairs, Government of India

NITS will organize about 6 programmes during the year.

2.8.3 International Training Programmes

2.8.3.1 NITS will be organizing two International Training Programmes as per details given

below:

� International Training Programme on ‘Management Systems’ for Developing

Countries of four weeks duration in September 2005-06.

� International Training Programme on “Standardization and Quality Assurance”

for the developing countries of 8-weeks duration during October–Dec 2005.

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2.8.4 Training Programme for BIS Employees

2.8.4.1 NITS will also organize Training Programmes for BIS employees. Training needs of

BIS employees will be identified and based on these needs Training Programmes

on following subjects are likely to be organized:

� Refresher Courses on Standardization

� Refresher Courses on Certification

� Finance for Non -finance executives

� Financial Matters for staff in Accounts Departments of ROs/ BOs

� Training of Trainers

� Emotional Intelligence for Organizational Excellence

� Art of Living

� Training in Handling of complaint cases pertaining to enforcement including

carrying out search and seizure.

� BIS Act, Rules and Regulations

� Six Sigma

� Awareness Programmes on ISO 9000, ISO 14000, IS 18001

� Laboratory Management Systems

� Measurement Uncertainty

� NABL Lead Auditors Courses

2.9 STANDARDS PROMOTION AND CONSUMER RELATED

ACTIVITIES

2.9.1. CONSUMER AWARENESS PROGRAMS 2.9.1.1 Regular Consumer Awareness Programs (at least one in a month by each RO/

BO) shall be conducted at State Capital / District level or important Industrial

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Estates. Also, as far as possible, such programs will be conducted jointly with

local Consumer Organizations/ Individual Consumers/ Industries Associations/

Traders Associations/ Educational Institutions/ BIS Licensees/ Social Workers/

Consumer related Departments of State/ Central Government. Apart from

Consumer Awareness Programs being conducted by ROs/ BOs, sufficient

Awareness Programs will be conducted by SP & CAD.

2.9.2 BROCHURES IN REGIONAL LANGUAGES

2.9.2.1 Brochures brought out by BIS would be translated/ printed in regional

languages by the concerned RO/BO.

2.9.3 ARTICLES / WRITE UP IN REGIONAL LANGUAGES

2.9.3.1 Articles / Write Up about BIS activities for the benefit of Consumers by

prominent writers preferably in regional languages are planned to be published

in local Newspapers and Magazines / Journals / Bulletins / News Letters

published by Consumer Organizations. For this purpose, local prominent writers

would be contacted by each RO/ BO.

2.9.4. REDRESSAL OF GRIEVANCES

2.9.4.1 Efforts will be made to redress the grievances to the satisfaction of the

complainant received as part of BIS Public Grievances Redressal mechanism

within the stipulated time frame.

Efforts will also be made to redress the internal grievances received from BIS

employees within the stipulated time frame.

2.9.5 SUGGESTION SCHEME

2.9.5.1 It is proposed to implement the Suggestion Scheme actively in BIS.

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2.9.6 CITIZEN CHARTER

2.9.6.1 It is proposed to implement and monitor the BIS Citizen Charter which has been

printed and circulated to ROs/ BOs.

3. FINANCE 3.1 BIS will continue to generate its own resources to meet its revenue expenditure. 3.2 Decentralization of Salary of BIS at ROs/BOs/IOs level. 3.3 Sufficient provision will be made for the Pension Fund to meet the liability of

payment of pension and retirement benefits on the basis of the Actuary report. 3.4 In order to increase the sale of standards, it is intended to outsource this

activity.

4. TARGETS 4.1 The achievements of BIS during the last year i.e. 2004-05 against targets as

well as the proposed financial and physical targets for various activities in the areas of standardization, certification, laboratory testing, promotional activities and organizational development for the year 2005-06 are given in Appendix. While proposing targets for 2005-06 the projections given in tenth Five-year plan of BIS which are based on analysis of data for the last five years and new possibilities, have also been considered.

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APPENDIX

ACHIEVEMENTS DURING 2004-05 AND TARGETS FOR ANNUAL ACTION PLAN 2005-06 2004-05 Quarter-Wise Accountability Activity

Targets Achievements Upto 31 march

2005

Targets 2005-06 I II III IV Direct Supervisory

A. Financial Targets (Revenue Income-Rs in million)

Product Certification 1000

1012.884 1000 250 250 250 250 HB0/HMR/ HCMD-I

DDGRs/DDGM/ ADG(YPS)

Management System Certification 40.00

27.565 32 5.6 5.4 6.6 14.4 MSCOR/ HMSC/ DDGRs

DDG(PP&C) / ADG(ACP)

Training Institute 6.00

8.414 6.5 1.0 1.5 2.0 2.0 HTI DDG(Trg)/ ADG(ACP)

Sale of BIS Publications 60.00

55.935 62.5 13.75 15.75 16.5 16.5 H (Sales)/ HBO/HMR

DDGA/ DDGR/ ADG(ACP)

Physical Targets Standardization

a) Standards Formulated b) Review of standards

375

3100

385

3518

355 3100

85 775

90 775

90 775

90 775

TDH

TDH

DDGT/ADG(ACP)

DDGT/ADG(ACP)

Certification 1. Product Certification

a) Grant of new licences b) Licensee Review Meetings

- General meeting at BO level - All India 2. MS Certification

a) Grant of new licences

b) Licensee Review Meetings

2700 30

275

6

2272

27

177

3

2400 33 10 220 ) ) ** 6 )

600 8 2 21 1

600 8 2 26 1

600 8 3 74 2

600 9 3 99 2

HBO/ HMR/ HCMD-I

HBO/ HMR DDGRs*

MSCOR/ HMSC/ DDGR

-do-

DDGRs/DDGM/ ADG(YPS)

-do- DDGM/ ADG(YPS)

DDG(PP&C)/ ADG(ACP)

-do-

Laboratory a) Testing of Samples (BIS)

30500

27615

30000

7500

7500

7500

7500

H (Labs)

DDGR/DDGL/

ADG(YPS) * Concerned Central Marks Department shall also be involved in the coordination work for All India Licensee Review Meetings

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** To be distributed among Regions. 2004-05 Quarter-Wise Accountability Activity

Targets

Achievements Upto 31 March 2005

Targets 2005-06 I II III IV Direct Supervisory

Standardization & Quality Promotional Activities i) Standardization & Quality Management Awareness & Training programmes a) Product Testing b) Quality System Documentation, Quality System Auditing, ,TQM,SQC, EMS/HACCP, OHSAS, training for trainers etc. c) Educational Utilization of Standards(EUS) d) Industry Awareness Programme on Standardization & Quality systems (AW) e) Consumer awareness programmes ii) International Training Programmed (ITP) Organizational Development

Staff training (No. of Personnel) Computer training (No. of Personnel)

Enforcement Raids

12

60

10

12

356

2

500

250

12

69

10

6

331

2

570

234

12

65**

47 #

44 ##

378 ###

2

400 500

250

3

15

11

11

94

0

100 125

50

3

15

12

11

94

1

100 125

50

3

15

12

11

95

1

100 125

75

3

20

12

11

95

0

100 125

75

H (Labs)

HTI

HBO/HMR/ HSP&CA

-do-

HBO/HMR/ HSP&CA and HTI

HTI

HTI HITS

HBO/HMR/

HENF

DDGR/DDGL/ ADG(YPS)

DDG(Trg)/ADG(ACP)

DDGRs/DDG(PP&C)/ ADG(YPS)/ADG(ACP)

-do-

DDGRs/DDG(PP&C)/ DDG(Trg)/ADG(YPS)/

ADG(ACP))

DDG(Trg)/ADG(ACP)

DDG(Trg)/ADG(ACP) DDG(PP&C)/ADG(ACP)

DDGRs/CVO

** This includes 20 programmes to be organized for BIS officials # EUS Programmes – 10 programmes to be organized by SP&CAD and rest 37 programmes to be organized by ROs/BOs ## Industry Awareness Programmes – 6 programmes to be organized by SP&CAD and rest 38 programmes to be organized by ROs/BOs ### Consumer Awareness Programmes - 60 programmes to be organized by SP&CAD, 312 programmes to be organized by ROs/BOs and 6 programmes to be

organized by Training Institute

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(contd..) Abbreviations Used: ADG(ACP) Additional Director General (Shri A.C. Pandey) ADG(YPS) Additional Director General (Shri Y.P. Singh) DDGM Deputy Director General (Marks) DDGT Deputy Director General (Technical) DDG(PP&C) Deputy Director General (Project Planning and Coordination) DDG(Trg) Deputy Director General (Training) DDGR Deputy Director General (Regional) DDGL Deputy Director General (Laboratory) DDGA Deputy Director General (Administration) DDG (HP) DDG (Hallmarking & Performance Audit) HBO Head of Branch office HMR Head (Marks) in Regional Office HCMD-I Head (Central Marks Department-I) HMSC Head (Management System Certification) HTI Head (Training Institute) HSP&CA Head (Standards Promotion & Consumer Affairs) HITS Head (Information Technology Services) HENF Head (Enforcement) H (Sales) Head (Sales) H (Labs) Head (laboratories) TDH Technical Department Head MSCOR Management System Coordinator (Region)