Building, Motivating and Rewarding a Winning Team

WEST VIRGINIA HFMA May 19, 2016 David Jakielo

General Manager Main Street Medical Consulting

djakielo@msmedcon.com 412-428-7000 ext. 241

AGENDA

1 MOTIVATING STAFF

2 RAISING MORALE

3 FEEDBACK/COMMUNICATION

4 INTERVIEWING

5 PERFORMANCE REVIEWS

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REMEMBER

STOP WASTING TIME TRYING TO MOTIVATE YOUR

EMPLOYEES. SPEND YOUR TIME RECRUITING

MOTIVATED EMPLOYEES

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REMEMBER

STEP 1- Get The Right People On The Bus STEP 2- Make Sure They Are In The Correct Seats

- Jim Collins in Good to Great

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REMEMBER

YOU CAN TEACH PEOPLE WITH A GOOD WORK ETHIC HOW TO

DO ALMOST ANYTHING. BUT YOU CAN’T TEACH PEOPLE

HOW TO HAVE A GOOD WORK ETHIC.

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REMEMBER

DON’T BURDEN YOURSELF

WITH PEOPLE WHO ARE NOT ACHIEVING

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Motivate & Energize

“If You Show People You Don’t Care,

They Will Return The Favor. Show Them You Care About Them, And

They Will Reciprocate.” - Lee G. Bolman & Terrence E. Deal

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Motivate & Energize

PRAISE OR COMPLIMENT A MINIMUM OF 3 PEOPLE PER DAY

•  SPECIFIC •  SINCERE •  TIMELY

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Motivate & Energize

1.  There is no such thing as over communicating 2.  Written job task and responsibilities 3.  Employees are your most important customer 4.  Platinum Rule 5.  Get out of your office and MBWA 6.  Welcoming committee

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Motivate & Energize

7. Forbid NEGAHOLIC’S 8. Hire the best people, then delegate 9. Train, train, train 10. Integrity - Honesty 11. Accountability - Inspect what you expect 12. Include in decision making

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Motivate & Energize

13. Feedback both Positive and Negative. 10 to 1 14. Alternatives to life in a cubicle 15. Listening 16. Recognition – Reward Success 17. Brainstorming sessions 18. Share GOALS Silent gratitude isn’t very

much use to anyone. -Gertrude B. Stein

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Motivate & Energize

19. Throw out stupid policies 20. Treat everyone with courtesy and respect 21. You must be trustworthy 22. Expect and accept mistakes 23. Remove obstacles 24. Have fun

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REMEMBER

PEOPLE AREN’T YOUR MOST IMPORTANT

ASSET. THE RIGHT PEOPLE ARE.

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SELECTING EMPLOYEES

•  HIRE SLOWLY - FIRE QUICKLY •  THINK THROUGH THE JOB

–  Identify the Necessary Skills and Qualities •  DEVELOP TASK LISTS

– List Functions and Responsibilities •  Frequencies

•  ADMINISTER APPROPRIATE TESTS

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SELECTING EMPLOYEES

•  DON’T SELL COMPANY BEFORE YOU WANT TO BUY – 80 – 20 RULE

•  LAW OF THREE –  Interview THREE times –  Interview in THREE different places –  Use THREE different interviewers – Then Vote

•  PROBE ON PAST PERFORMANCE –  What is your greatest achievement? –  What is you greatest disappointment?

•  CHECK RESUME “CAREFULLY”

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PERFORMANCE REVIEWS

ABANDON THE OLD ANNUAL PERFORMANCE REVIEWS

INSTEAD: •  ASK THESE 4 QUESTIONS:

•  WHAT SHOULD THEY STOP DOING? •  WHAT SHOULD THEY KEEP DOING? •  WHAT SHOULD THEY START DOING? •  WHAT WOULD THEY LIKE TO DO?

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REMEMBER

“Leadership is the ability to recognize the special abilities and limitations of others, combined with the capacity to fit each one into the job where they will do their best.” – J. Oswald Sanders

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RESOURCES

Sign Up for my FREE Success Tips at www.DaveSpeaks.com

Or TEXT

DAVESPEAKS TO

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Resources

1001 Ways to Energize Employees – Bob Nelson 301 Ways to Have FUN at Work – Dave Hemsath & Leslie Yerkes

Smart Moves for People in Charge – Deep & Sussman The Leadership Challenge – Kouzes & Posner 13 Fatal Errors Managers Make – W. Steven Brown The Gifted Boss – Dale Dauten Empowerment Takes More Than a Minute – Ken Blanchard

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