bjmp official website - republic of the philippinesbjmp.gov.ph/files/bjmp citizen's...

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Republic of the Philippines Department of the Interior and Local Government

BUREAU OF JAIL MANAGEMENT AND PENOLOGY NATIONAL HEADQUARTERS

JUCO Bldg., 144 Mindanao Avenue, Project 8, Quezon City Trunklines: (+632) 927-6383; 453-1196

Email Address: [email protected] Website: www.bjmp.gov.ph

OFFICE OF THE CHIEF, BJMP

MESSAGE

The BJMP Citizen’s Charter serves as guidelines in the conduct of employees’ duty. All the services, systems and procedures as to how our clients should transact business with the Bureau are given in details. The persons to deal with, the requirements needed, the length of time required in every step and fees if any, are listed down. Hence, all possibilities of “fixing” in the delivery of public services are eliminated and all transactions are efficiently and quickly conveyed. Following the Charter would give no chance for graft and corrupt practices to occur as contemplated under the Republic Act No. 9485 otherwise known as the Anti-Red Tape Act of 2007. As the Chief of the Bureau of Jail Management and Penology, I am duty – bound to improve the quality of services in all district, city and municipal jails nationwide. I believe that a corrupt - free BJMP contributes to a corrupt free Philippines. I, therefore, call on all officers, men and women of the BJMP to implement this Citizen’s Charter in their respective offices nationwide. Let us combine our forces in ending all forms of red tape in all activities, transactions and procedures in providing needed services to the public. Let it be said that “during our time, in our capacity, we did all that we could.” Maraming salamat sa inyong lahat! Mabuhay ang BJMP. ROSENDO M DIAL, CESO III Jail Director DSC Chief, BJMP

mailto:[email protected]

http://www.bjmp.gov.ph/


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TABLE OF CONTENTS

Title Page

Mandate, Vision and Mission -------------------------------------- 9 Functions, Objectives and Core Values --------------------------- 10 Organizational Structure ------------------------------------------ 11 Strengthening Linkages with the Communities ------------------ 11 Training Institute -------------------------------------------------- 12 National Headquarters Frontline Public Services ----------------- 13 - 15 Directorate for HRRM Issuance of Replacement Clothing Allowance Orders ------------------------- 16-17 Issuance of Study Leave Orders ----------------------------------------------- 18-19 Issuance of Travel Authority Orders ------------------------------------------- 20-21 Issuance of Resignation Orders ------------------------------------------------ 22-23 Application for Scholarship Program ------------------------------------------- 24-25

Processing of Jail Officer 1 (JO1) Applicant ------------------------------------ 26-28

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Processing of Retirement and Separation Benefits ---------------------------- 29-31 Issuance of Longevity Pay Order ----------------------------------------------- 32-33 Issuance of Mandatory Training Order ----------------------------------------- 34-35 Directorate for Operations Provision of the Copy of Jail Data, Statistics, Inmates’ Record and Directory 36-37 Grant of Permission to Conduct Medical/Dental Mission, Religious Programs, Educational, Vocational Skills and Livelihood Training Programs, Paralegal Services and Donations in Jail -------------------------------------------- 38-39 Grant of Permission to conduct Educational Tour and On-the-job Training in Jail -------------------------------------------------------------------------- 40 Directorate for Logistics Research on Jail Design and Standards ----------------------------------------- 41-42 Purchase of Supplies ------------------------------------------------------------- 43 BJMP Procurement Flow Thru Shopping ----------------------------------------- 44 Request for Payment for Construction Projects --------------------------------- 45-46 Payment for Utility Bills/Lease --------------------------------------------------- 47

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Request for Progress Billing ------------------- ---------------------------------- 48 Directorate for Program Development Data Provision/Assistance to Students/Researchers on Matters Related to Jail Management --------------------------------------------------------------- 49-50 Directorate for Intelligence and Investigation Filing of Complaint/Case --------------------------------------------------------- 51-52 Gathering of Information -------------------------------------------------------- 53-54 Office of the Legal Service

Filing of Complaint/Case for Support and other Monetary Benefits ------------------------- 55-56 Office of the Community Relations Service

Grant of Permission to Conduct: Media Interview, Take Picture, Video Coverage, Documentary, Research -------------------------------------- 57-58

Office of the Health Service Neuro-psychiatric Consultation ------------------------------------------------- 59-60 Initial Interview ----------------------------------------------------------------- 61 Medical and Dental Evaluation (for Applicants) ------------------------------- 62-63

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Medical and Dental Evaluation (for Promotion and Schooling) --------------- 64-65

Medical Consultation ------------------------------------------------------------ 66

Dental Consultation ------------------------------------------------------------- 67 Application for Philhealth ID Card ---------------------------------------------- 68 Fortune Care Membership ------------------------------------------------------ 69 Application for Permanent Total Disability ------------------------------------- 70-71 Medical Reimbursement -------------------------------------------------------- 72-74 Office of the Accounting Service Response to Request for Accounting Data/Information ----------------------- 75-76 Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Phoned-in) -------------------------------------------------------- 77 Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Walk-in Clients) --------------------------------------------------- 78-79 Office of the Finance Service Loan Processing ------------------------------------------------------------------- 80-81 Disbursement/Payment of Salaries/Pensions and other Remunerations to Active

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Personnel and Retirees ---------------------------------------------------- 82-84 Disbursement of Funds to External Creditors ----------------------------------- 85-86 Collections and Remittances of Payment to the Bureau of Treasury Through Deposits in Land Bank of the Philippines -------------------------------- 87-88 Issuance of Certification of Last Payment/No Money Accountability/Certificate of Non-Payment and Remittances --------------------------------------- 89-90 Regional Offices Frontline Services --------------------------------- 91 Request for Checklist of Application for JO1 Position -------------------------- 92-93 Recruitment and Processing of JO1 Position ----------------------------------- 94-96 Request for Clearance to Conduct Activity (Interview, Gather Data/Research, On-the-job training or Take photo or video ------------------------------ 97-98 Request for Clearance to Conduct Media Coverage ----------------------------- 99-100 Request for Checklist of Application for Bidding -------------------------------- 101-102 Request for Payment of Food Supplies Expenses ------------------------------- 103-104 Request for Assistance in the Conduct of Medical/Dental Services Mission --- 105 Filling of Complaint and Action Center ------------------------------------------- 106-107

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District, City and Municipal Jails Frontline Public Services ---------- 108

Visitation Service ------------------------------------------------------------------ 109-110 Issuance of Certificate of Detention ---------------------------------------------- 111-112 Accreditation of Jail Ministry ------------------------------------------------------ 113-114 Commitment of Inmate ------------------------------------------------------------ 115-116 Release of Inmate ------------------------------------------------------------------- 117-118 Request for Clearance to Conduct Paralegal Activities in Jails -------------------- 119-120 Client Feedback Form -------------------------------------------------- 121 Definition of Terms ----------------------------------------------------- 122-124 BJMP National Headquarters Directory (latest as of date) ----------- 125 BJMP Regional Offices Addresses -------------------------------------- 126 Appreciation ------------------------------------------------------------ 127

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OUR MANDATE

The Bureau of Jail Management and Penology (BJMP) was created on January 2, 1991 pursuant to Republic Act 6975, replacing its forerunner, the Office of Jail Management and Penology of the defunct Philippine Constabulary/Integrated National Police. The BJMP has jurisdiction over all district, city and municipal jails. It is a line bureau of the Department of the Interior and Local Government (DILG). As such, it shall ensure the establishment of a secured, clean, adequately equipped and sanitary facilities, provision of quality services for the custody, safekeeping and development of district, city and municipal inmates, any fugitive from justice, or person detained, awaiting or undergoing investigation or trial/or transfer to the National Penitentiary, and/or violent mentally ill person who endangers his/herself or the safety of others as certified by the proper medical or health officer, pending transfer to a mental institution. Pursuant to Republic Act No. 9263 also known as “The Bureau of Fire Protection and Bureau of Jail Management and Penology Professionalization Act of 2004” the BJMP is envisioned to institutionalize a highly efficient and competent jail service.

OUR VISION

The BJMP envisions itself as a dynamic institution highly regarded for its sustained humane safekeeping and development of inmates.

OUR MISSION

The Bureau aims to enhance public safety by providing humane safekeeping and development of inmates in all district, city and municipal jails.

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OUR FUNCTIONS

In line with its mission, the Jail Bureau endeavors to perform the following functions:

a. Formulate policies and guidelines in the administration of all district, city and municipal jails nationwide;

b. Implement strong security measures for the control of inmates; c. Provide for the basic needs of inmates; d. Conduct activities for the development of inmates; e. Improve jail facilities; and f. Promote the general welfare and development of personnel

OUR OBJECTIVES

a. To improve the living conditions of inmates in accordance with the accepted standards set by the United Nations;

b. To enhance the safekeeping and development of inmates in preparation for their eventual reintegration into the mainstream of society upon their release

c. To professionalize jail services

OUR CORE VALUES

a. Commitment b. Respect for Human Rights c. Efficiency/Competence d. Self-Discipline e. Expedient implementation

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ORGANIZATIONAL STRUCTURE

The BJMP Organizational Structure is composed of the National Office or National Headquarters, which houses the office of the BJMP Chief, two Deputy Chiefs, one (1) for Administration and one (1) for Operations, the Chief of Directorial Staff and six (6) Directorates (Directorate for Human Resource and Records Management, Directorate for Operations, Directorate for Logistics, Directorate for Comptrollership, Directorate for Program Development, Directorate for Intelligence and Investigation) with the management support staff (Office of Legal Service, Office of Accounting Service, Office of Health Service, Office of Supply Accountable Officer, Office of Internal Audit Service and Inspectorate, Office of Chaplaincy Service, Office of Media Affairs and Community Relations Service, Office of Information and Communication Technology Service and Office of General Services,) and seventeen (17) Regional Offices (BJMPROs) nationwide corresponding to the regional subdivisions of the country to include the National Capital Region, BJMPROs I, II, III, IVA (CALABARZON), IVB, V, VI, VII, VIII, IX, X, XI, XII, XIII, Cordillera Autonomous Region and Autonomous Region of Muslim Mindanao. At the provincial level, the Provincial Jail Administrator’s Office is headed by a Provincial Administrator, at the district, city or municipal level, each is headed by a District Jail Warden, City Jail Warden and Municipal Jail Warden, respectively.

STRENGTHENING LINKAGES WITH THE COMMUNITY

The Bureau of Jail Management and Penology is implementing a project that continuously strengthens its link to the community. This project, “I-dial kay Dial” aims to improve jail services nationwide and to give awareness to the public on how the Bureau is working for the good of its clientele. “I-dial kay Dial” is the initial project of J/DIRECTOR ROSENDO MORO DIAL, CESO III which was launched on April 1, 2008. Two (2) cell phone numbers were provided to receive complaints of abuses, maltreatment, exploitation, extortion, negligence and other anomalies committed by our jail personnel. Suggestions are also treated accordingly for the improvement of jail management.

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All information are treated with utmost confidentiality which can be sent through text or call at 0917-464-1538 and 0928-330-9799. Director Dial warns personnel especially those who are involved in different dubious transactions to refrain from doing such so that they will not lose their job. He also encourages the public especially those who are visiting our jails not to hesitate in sending their complaints against unscrupulous jail personnel.

TRAINING INSTITUTE

The Jail National Training Institute (JNTI) takes charge of the training needs of the Bureau. A civilian agency and a constitutive unit of the Philippine Public Safety College (PPSC), it takes academic responsibility over the personnel of the BJMP. It takes full advantage of having the education and training of its members as its singular preoccupation thereby infusing the system with the multiple benefits of specialization and this includes a highly competent faculty, state-of-the-art methodologies, technology and well-designed curricular offerings and programs.

OTHERS

A career with the BJMP offers: opportunity to play an active role in the public safety community; variety of work and assignments; job satisfaction; and pride in being part of a dynamic and growing professional organization. There has been a better time to join the Jail Bureau. You may visit the BJMP website at http://www.bjmp.gov.ph or you may personally visit the Directorate for Human Resource and Records Management (DHRRM) of the BJMP National Headquarters or any of its Regional Offices which will provide the most current in-depth information concerning open positions, job requirements, salaries and benefits.


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N A T I O N A L H E A D Q U A R T E R S F R O N T L I N E P U B L I C S E R V I C E S: Directorate for HRRM

• Issuance of Replacement Clothing Allowance Orders • Issuance of Study Leave Orders • Issuance of Travel Authority Orders • Issuance of Resignation Orders • Application for Scholarship Program • Processing of Jail Officer 1 (JO1) Applicant • Processing of Retirement and Separation Benefits • Issuance of Longevity Pay Order • Issuance of Mandatory Training Order Directorate for Operations • Provision of the Copy of Jail Data, Statistics, Inmates’ Record and Directory • Grant of Permission to Conduct Medical/Dental Mission, Religious Programs, Educational, Vocational Skills

and Livelihood Training Programs, Paralegal Services and Donations in Jail • Grant of Permission to conduct Educational Tour and On-the-job Training in Jail Directorate for Logistics • Research on Jail Design and Standards • Purchase of Supplies • Request for Payment for Construction Projects • Payment for Utility Bills/Lease • Request for Progress Billing

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Directorate for Program Development • Data Provision/Assistance to Students/Researchers on Matters Related to Jail Management Directorate for Intelligence and Investigation • Filing of Complaint/Case • Gathering of Information Office of the Legal Service • Filing of Complaint/Case for Support and other Monetary Benefits Community Relations Service

• Grant of Permission to Conduct: Media Interview, Take Picture, Video Coverage, Documentary, Researh Health Service

• Neuro-psychiatric Consultation • Initial Interview • Medical and Dental Evaluation (for Applicants ) • Medical and Dental Evaluation (for Promotion and Schooling) • Medical Consultation • Dental Consultation • Application for Philhealth ID Card • Fortune Care Membership • Application for Permanent Total Disability • Medical Reimbursement Accounting Service • Response to Request for Accounting Data/Information

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• Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Phoned-in Clients) • Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Walk-in Clients) Finance Service • Loan Processing • Disbursement/Payment of Salaries/Pensions and other Remunerations to Active Personnel and Retirees • Disbursement of Funds to External Creditors • Collection and Remittance of Payment to the Bureau of Treasury Through Deposits in Land Bank of the

Philippines • Issuance of Certification of Last Payment/No Money Accountability/Certificate of Non-Payment and

Remittances

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NHQ FRONTLINE PUBLIC SERVICES:

DIRECTORATE FOR HUMAN RESOURCE & RECORDS MANAGEMENT Primary Frontline Public Services

Issuance of Replacement Clothing Allowance Orders

Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday; without noon break Who May Avail of the Service: All BJMP Uniformed Personnel who served 3 cumulative services What Are The Requirements:

1. Letter request 2. Appointment

Duration: 5 minutes No fee, charge or payment for the service/s.

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How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 Present the documents required for issuance of RCA order

Evaluate if all documents required are complete.

1 minute SJO1 Zamora

2 Issue the appropriate order


3 Said order will be forwarded to the Director for HRRM for signature.

2 minutes

SJO1 Zamora

4 Received copy of the Order and sign in the receiving logbook.

Order be given to the requesting personnel and made him/her signed in the receiving logbook. Or Mail the Order to concerned RO.

1 minute if received by the requesting party or 1 day if mailed

Resource Management

Division Personnel

5

File the original copy of the Special Order and reflect in the directory the name of the concerned personnel.

2 minutes Ms Vilma Valenzuela (RMD

personnel)

SO Directory

END OF TRANSACTION

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Issuance of Study Leave Orders

Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday; without noon break Who May Avail of the Service: All BJMP Personnel who served at least 2 years of service What Are The Requirements:

1. Endorsement from the Region 2. Letter request 3. Photocopy of the review class/contract 4. Photocopy of receipt from the Review Center 5. Certificate of Non-Pending Case 6. Accomplished Leave Form 7. Certificate of Non-Money and Property Accountability 8. Two (2) Semesters of Performance Evaluation 9. Service Obligation Contract (SOC)

Duration: One (1) Week No fee, charge or payment for the service/s.

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Activity Person In

Charge Form

1 Present the documents that support the request for travel abroad.

Evaluate/Verify if all required documents are complete and proper.


2 Duly accomplished leave form will be forwarded to the Director for DHRRM for signature together with the supporting documents.

2 minutes SJO1 Zamora

3 After which, same will be routed to the Command Group and finally to the Office of the Chief, BJMP for approval and signature of the leave form and Service Obligation Contract (SOC).

2 days SJO1 Zamora

4 OCBJMP will route it back to the DHRRM for issuance of order.

2 days SJO1 Zamora

5 Issue an order

1 minute


Order be given to the requesting personnel and made him/her signed in the receiving logbook. Or Mail the Order to concerned RO.

1 minute if received by the requesting party or 1 day if mailed

Resource Mgmt Div Personnel

7 Enter in the leave card of subject personnel the study leave and file the same.

3 minutes Ms Locelle Paragas

RMD personnel

END OF TRANSACTION

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Issuance of Travel Authority Orders

Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday – Friday; without noon break Who May Avail of the Service: All BJMP Personnel who served at least 2 years of service What Are The Requirements:

1. Endorsement from the Region 2. Letter request 3. Letter of Invitation, if there is any 4. Certificate of Non-Pending Case 5. Accomplished Leave Form 6. Certificate of Non-Money and Property Accountability


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Activity Person In

Charge Form

1

Present the documents that support the request for travel abroad.


5 minutes

SJO1 Zamora

Leave Form

2

Prepare the Memorandum for C, BJMP’s signature indorsing for approval the requested Travel Authority. Draft also the Authorization for signature of USPS.

2 minutes

SJO1 Zamora

3

After which, same will be routed to the Command Group and finally to the Office of the Chief, BJMP for approval and signature of the endorsement for DILG.

2 days

Resource Mgmt Personnel

(Message Center)

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OCBJMP will route the signed DILG Memorandum and the supporting documents back to the DHRRM to be indorsed to DILG for approval.

2 days

OCBJMP Personnel

Liaison: SJO1 Richard Laurio

5 Issue an order 1 minute SJO1 Zamora

6

Received copy of the Order and sign in the receiving logbook.

Order be given to the requesting personnel and made him/her signed in the receiving logbook. Or Mail the Order to concerned RO and document the same.

1 minute if received in NHQ

or 2 days if mailed

Resource Mgmt Div Personnel

(Message Center)

Acknowledgemen

t Receipt

7

Enter in the leave card if travel is personal; in case of OB enter the same for documentation.

3 minutes

Ms LT Paragas:RMD

Personnel

END OF TRANSACTION

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Issuance of Resignation Orders

Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday – Friday; without noon break Who May Avail of the Service: All BJMP Personnel What Are The Requirements:

1. Endorsement from the Regional Director 2. Letter request 3. Certificate of Leave Credits 4. Certificate of Non-Money and Property Accountability


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How to Avail of the Service:

Step Applicant/Client Service Provider Duration of Activity

Person In Charge

Form

1 Submit the documents that support the request

for resignation to RO


3 minutes SJO1 Zamora

2 Wait for the approval of request.

Documents shall be forwarded to the Finance Division for issuance of Certificate of No-Money Accountability.

1 day Resource Management

Division Personnel(Message Center)

3 After which, same will be routed to the Supply Accountable Officer (SAO) for issuance of Certificate of No-Property Accountability.

2-3 days SJO1 Zamora

4 Documents will be routed back to the DHRRM for issuance of Resignation Orders.

2 days SAO personnel

5 Issuance of an order 1 minute SJO1 Zamora


Order be given to the requesting personnel and made him/her signed in the receiving logbook. Or Mail the Order to concerned RO and document the same.

1 minute if client received in NHQ or

2 days if mailed

Resource Management

Division Personnel

7 File the Special Orders and reflect in the directory the name of the concerned personnel

SO Directo

ry END OF TRANSACTION

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Application for Scholarship Program

Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday – Friday; without noon break Who May Avail of the Service: All qualified children of BJMP Deceased Personnel & Retired under Complete Disability Discharge (CDD) What Are The Requirements:

1. MWD Form-1 2. Birth Certificate of the children 3. Death Certificate of the deceased personnel Or CDD order for the retired personnel 4. Two (2) pieces 2x2 pictures 5. Certification from the school currently enrolled 6. Official Receipts for private school enrollees (if payment has been made) 7. School Identification Card 8. Report of Grades or Transcript of Records, as the case maybe

Duration: 2-3 weeks No fee, charge or payment for the service/s.

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Person In Charge

Form

1 Fill-out the Scholarship Form

Check/Verify if all the essential information are complete and correct.

2 minutes Ms Locelle T Paragas

MWD Form-1

2 Submit two (2) folders with tabbing of all the requirements

Evaluate the documents submitted if complete and in order.

3 minutes Ms Locelle T Paragas

3 Prepare and route the Resolution recommending to the Chief, BJMP the approval of the application for scholarship.

2 days Ms Locelle T Paragas

4 Receives notice from the Program Director of the approval of the application for scholarship.

Upon approval of the Resolution, prepare notice for the signature of the Program Director informing the parent of the client the approval of the scholarship thru mail.

2 weeks Ms Locelle T Paragas

5 Submit documents for reimbursement of school expenses.

Check the completeness of the documents submitted. If found in order, vouchers will be prepared and forwarded to Accounting Division for funding.

3 days Ms Locelle T Paragas

6 Receive the check Mail the check to the client 2 days Finance Division personnel

END OF TRANSACTION

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Processing of Jail Officer I (JO1) Applicant Scheduled of Availability of Service: Monday – Friday; 8:00 AM – 5:00 PM; without noon break Who May Avail of the Service: Any Qualified Applicant with the following qualifications:

1. Must be a Filipino citizen 2. Must be of good moral character 3. Must possess 2nd level eligibility or Board passer 4. Must not be less than 21 years old and not more than 30 years old 5. Must possess a baccalaureate degree 6. Must not have been dishonorably discharged or dismissed for cause from previous employment 7. Must not have been convicted of any offense or crime involving moral turpitude 8. Must be at least 5’4” in height for male & 5”2” for female What Are The Requirements:

1. Accomplished Personal Data Sheet (Revised 2005) 2. Transcript of Records 3. Copy of Diploma/Special Order 4. NSO Birth Certificate 5. Marriage Certificate, if applicant is married 6. NBI Clearance 7. Certificate of Eligibility or Board Rating 8. Barangay, MTC, RTC, Fiscal and Police Clearances 9. 2 pcs. 2”x 2” latest ID Picture

Duration: As the need Arises. No fee, charge or payment for the service/s.

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Activity Person In Charge Form

1 For walk-in applicants: Present original copies of credentials for evaluation.

Review and evaluation of the documents presented. Conduct initial interview/evaluation. Measurement of height and weight.

10 minutes RMD Staff JO3 Lailani Fesalbon

JO1 Oscar Ambil

2 Recommended or indorsed to Health Service for NP Exam;

Endorsement to Health Service for Neuro-Psychiatric Evaluation;

5 minutes JO3 Lailani Fesalbon

JO1 Oscar Ambil

NOTE: REFERRED TO HEALTH SERVICE 3 Endorsed to Health

Service for Physical, Medical and dental Examination;

Referred to Health Service for Physical/Medical and Dental examination if passed the NP evaluation;

5 minutes JO3 Lailani Fesalbon

JO1 Oscar Ambil

NOTE: REFERRED TO HEALTH SERVICE 4 Wait for the result of

the examinations Verify the authenticity of the credentials (TOR & eligibility) of the client

3-5 days I & I of the Region where the applicant

came from

5 Subject client for back ground investigation (BI)

Check the personal circumstance of the client through conduct of BI.

3 -5 days

6 Undergo Agility Test Subject the client to agility test 10 minutes JO1 Oscar Ambil JO1 Joseph Ronquillo

7 Undergo panel interview Prepare the documents and list of applicants for panel interview of the Selection Board and rank them based on established criteria:

15 minutes per applicant

NPSPB

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Person In Charge Form

8 Wait for the schedule of Oath taking

Preparation of Resolution and Worksheet and have it signed by the members of the Selection Board; Preparation of appointments to be signed by the Chief, BJMP; Issuance of General Orders and set the date of the oath taking.

2-3 days CSC Form No. 212

9 Oath taking Prepare the documents of the newly appointed JO1 for endorsement to JNTI for JBRC.

30 minutes if done by group

Chief, BJMP or his duly designated Officer

END OF TRANSACTION

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Processing of Retirement and Separation Benefits Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday – Friday; without noon break Who May Avail of the Service: All Separated BJMP Personnel What Are The Requirements: A. Retirement Gratuity Benefits:

1. Retirement Order/Separation Order 2. Regional Office Command Clearance 3. Updated Service Records to include Service Records from former employers 4. Latest Salary Adjustment 5. Latest Pay slip 6. Latest Longevity Pay Order 7. RO Certificate of Last Payment 8. RO Certificate of No-Money Accountability 9. Regional SAO Clearance 10. RO Certificate of No-Property Accountability 11. RO Certificate of No Pending Case 12. Ombudsman Clearance 13. Latest Sworn Statement of Assets and Liabilities 14. Personnel/Claimant’s Photocopy of Bank Account Number (ATM or Passbook) B. Terminal Leave Benefits: 1. Order of Severance, i.e. Resignation/Retirement/Separation or DFR 2. Application for the Commutation of Leave Credits

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3. Latest Pay slip 4. Latest Longevity Pay Order 5. Certification/s of Earned Leave Credits to include leave credits from former employer/s 6. Certificate of Last Payment 7. No-Property Accountability Clearance 8. Personnel/Claimant’s Photocopy of Bank Account Number (ATM or Passbook), if any

Duration: One (1) Month No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 Filing of Retirement or Separation Claim

Perusal and verification of submitted documents.

2 Adjudication as to claimant’s entitlement to additional benefits pursuant to PD 1184.

3 Preparation of budget request for DBM; 30 minutes- two hours

Directorate for Comptrollership

4 Have it signed by the Director for DHRRM, Director for Comptrollership and the Chief, BJMP;

3 hours

5 Submit the request for funding to DBM and wait for the release of funds;

1 month BJMP Liaison

6

Upon release of SARO and NCA, prepare CS and OBR

Dir for Comptrollership & MWD personnel

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Person In Charge

Form

7 Filing of Retirement or Separation Claim

Processing of certification of availability of cash and Reconciliation of Claimant’s receivable vis-à-vis his/her loan balances with lending entities.

5 minutes Accounting Office

8 Preparation of Voucher 2 minutes MWD personnel

9 Preparation of CFC or ADA 5 minutes Finance Division personnel

10 Approval of vouchers and counter signature of check.

5 minutes DCA

11 Vouchers and checks are rerouted to Finance Division for appropriate action.

5 minutes Finance Division

12 Transmittal of photocopies of signed checks and vouchers to MWD of DHRRM for documentation and future reference.

3 minutes Finance Division

13 MWD will index the documents received from the Finance Division and submit the same to Records Mgmt Division for filing.

2 minutes per retiree

MWD personnel

14 Check the boxes for the appropriate documents appended in the retirement claims of retired or separated personnel received from MWD.

2 minutes RMD Personnel

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File the documents 2 minutes RMD staff

END OF TRANSACTION

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Issuance of Longevity Pay Order Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday – Friday; without noon break Who May Avail of the Service: All Eligible BJMP personnel who have rendered five (5) years cumulative service What Are The Requirements:

1. First and latest appointments 2. Updated Service Records 3. Previous Long Pay Order for those applying for 2nd – 5th L/P

Duration: Individual Issuance: 10 minutes Group Issuance: 3 days (all qualified for a quarter) No fee, charge or payment for the service/s.

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Activity Person In

Charge Form

1 Submit all required documents to their respective RO

RO will ascertain the authenticity of the documents presented.

1 minute MWD Staff

2 Using the updated Alpha List, check the appointment date, present rank, as well as the region assignment of the client it it’s the same with the entries in the service records;

1 minute

3

Issue and print the order and submit it together with the supporting documents to the Deputy Director for her to countersign and then for signature of the Director for DHRRM;

7minutes

4 Receive the copy of the order.

Provide the client a photocopy of his/her Longevity Pay order and have her signed in the releasing logbook.

1 minute

5 Forward to Records Mgmt Division the original copy of the order for filing.

1 minute RMD Staff

6

File the document 1 minute RMD staff

END OF TRANSACTION

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Issuance of Mandatory Training Order Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday – Friday; without noon break Who May Avail of the Service: All BJMP personnel who are eligible to undergo the career course What Are The Requirements:

1. Endorsement from the Regional Director 2. Updated PDS 3. Latest Attested Appointment 4. Prerequisite Training Certificate 5. 1 ½ x 1 ½ colored ID picture 6. Medical Certificate 7. Certificate of No-Pending case

Duration: Individual Issuance: 10 minutes Group Issuance : 2 days No fee, charge or payment for the service/s.

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Activity Person In

Charge Form

1 All uniformed personnel due for mandatory training

Review and evaluate the endorsement from ROs.

1 minute

2 Verification of the appointment date, present rank, as well as the region assignment.

1 minute

3 Issuance of the Special Orders; Route the SO to the Command Group for information and approval prior signature of the Director for DHRRM; Route back to DHRRM for signature.

7minutes

4 Furnish ROs copy of the order for the information of the Regional Director and the personnel concerned due for schooling.

5 Receive the copy of the order from RO

Provide the client a photocopy of his/her Special Order and have him/her signed in the releasing logbook.

1 minute

6 Report to NHQ and submit the Medical Certificate

Receive the Medical Certificate and append them in the file folder

1 minute

7 Report to JNTI on the scheduled date of training

Advise the personnel to report to JNTI if all documents submitted are in order.

END OF TRANSACTION

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DIRECTORATE FOR OPERATIONS Primary Frontline Public Service

Provision of the Copy of:

a. Jail Data and Statistics b. Inmates Record c. BJMP Directory

Schedule of Availability of Service: Monday - Friday 8:00 AM – 5:00 PM without noon break Who May Avail of the Service: Students, government agencies, embassies, civic groups and other interested person/s. What Are The Requirements:

1. Formal Letter Request 2. Valid I.D. Duration: Simple Data - 1 day Complex Data – 1 day or more No fee, charge or payment for the service/s.

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Activity Person In

Charge Form

1 Letter request addressed to the Chief, BJMP coursed through the Director, Directorate for Operations for comment and/or recommendation

The DO shall evaluate and decide if it can be granted. If the data, statistics and/or information is available at the Office of the DO, the same shall immediately be provided after obtaining clearance from the Chief, BJMP. However, granted or not, the client shall be informed in writing of the reply to the request.

1 day Director for Operations

(DO)

Formal Letter

2 Client proceeds to the Regional Office

If the information requested can be obtained in the jail unit or in the BJMP Regional Office. The DO shall transmit/forward the request to the concerned RD and Direct them to provide the information needed.

30 – 60 minutes Director for Operations

(DO)

END OF TRANSACTION

38

Grant of Permission to Conduct Medical/Dental Mission, Religious Programs, Educational, Vocational, Skills and Livelihood Training Programs, Paralegal Services and Donations in Jails Schedule of Availability of Service: As often as necessary. Who May Avail of the Service: Charitable institution, civic groups, LGUs, schools and interested individuals. What Are The Requirements:

1. Formal Letter Request 2. Valid I.D. Duration: One day to Five days No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 The client submits the request to the Front Desk.

The front desk officer verifies the client’s identity then receives the request by stamping therein the date, time, his name and signature.

5 minutes Front Desk Officer Letter Request

2 Client proceeds to the Directorates for Operations

The request will be referred to the Directorates for Operations

15 minutes DO Staff

39


Person In Charge

Form

3

Client will receive the referral letter and proceeds to the Regional Office

The Dir. for Operations will transmit the request to the regional director concerned and at the same time directs them to accommodate the client and render assistance to them in the conduct of their activity.

8 hours

DO Staff

Transmittal letter

4 Client shall be informed of the response

The Office of the Regional Director will coordinate with the Jail concerned for scheduling.

8 hours IWD Staff Grant of Request

5 Client now proceeds to the jail to conduct the activity

The Warden accommodates the client, render assistance and security while the client is inside the facility.

Depends on the activity being

conducted

IWD Staff

END OF TRANSACTION

40

GRANT OF PERMISSION TO CONDUCT EDUCATIONAL TOUR AND ON-THE-JOB TRAINING IN JAILS Schedule of Availability of Service: As often as necessary Who May Avail of the Service: Schools and interested groups What are the Requirements: Formal request and identification card Duration: 1 to 5 days No fee, charge or payment for the service/s. How to Avail of the Services? STE

P PROCEDURES SERVICE

PROVIDER DURATION PERSON-IN-

CHARGE FORM

1 The client submits the request to the Front Desk. The Front Desk personnel verify the client’s identity then receives the request by stamping therein the date, time, his name and signature. The request will be referred to the Directorate for Operations.

Citizen’s Charter Front Desk

5 minutes Jail Officer assigned in the

Front Desk.

Request Letter

2 The request shall be transmitted to the RD concerned and at the same time directs them to accommodate the client and render assistance to them in the conduct of the mission.

DO Staff Officer 8 hours DO staff Memo

3 The client shall be informed of our response to the request.

DO Staff Officer 8 hours DO staff Formal Letter

END OF TRANSACTION

41

DIRECTORATE FOR LOGISTICS Primary Frontline Public Service

Researches on Jail Design and Standards Schedule of Availability of Service: As per request of researcher Who May Avail of the Service: Students, researchers and interested individuals. What Are The Requirements:

1. Formal Letter Request 2. Valid I.D. Duration: As required Fee: No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 The client submits the request to the Front Desk.

The front desk officer verifies the client’s identity then receives the request by stamping therein the date, time, his name and signature.

5 minutes Front Desk Officer Letter Request

2 Client proceeds to the Directorates for Logistics

The request will be referred to the Directorates for Logistics

15 minutes DL Staff

42


Person In Charge

Form

3 Client will secure the Data of Information

Dir. for Logistics will refer the letter to the Chief, BJMP for information and approval.

8 hours DL Staff

4 Client shall be informed of the response

The Chief, BJMP will make a notation and approve the request.

8 hours DL Staff Grant of Request

END OF TRANSACTION

43

Purchase of Supplies Schedule of Availability of Service: Monday – Friday; 8:00 AM – 5:00 PM; without noon break; As per request of the end user Who May Avail of the Service: Suppliers What Are The Requirements: Eligibility documents required under the Government Procurement Reform Act (RA 9184) Duration: As required No fee, charge or payment for the service/s. How to Avail of the Service: (Shopping or Direct Contracting) Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 The client secures canvass form or quotation form from Directorate for Logistics, Procurement Management Division

The procurement clerk will furnish the client with the canvass or quotation form with the list and details of each item to be procured.

5 minutes

Procurement Officer / Clerk

BJMP Standard

Form

2 Client proceeds to the Directorate for Logistics, Procurement Management Division and submits duly accomplished canvass or quotation form

Staff at the Procurement Division will evaluate the documents and forward the same to Directorate for Comptrollership funding or return the same if there are still lacking documents.

20 minutes Procurement Division Staff

END OF TRANSACTION

44

BJMP PROCUREMENT FLOW THRU SHOPPING REQUISITION, RECEIPTS, INSPECTION, ISSUANCE AND RECORDING OF DELIVERIES OF INVENTORY ITEMS

(if supplies available at DBM)

APR with Correspondin

g Payment • 1 WEEK

DBM Procurement Service • 1 DAY

Inspection • 1 DAY

Delivery of Items to SAO

(DR) • 15 DAYS

Posting to

SLC • 1 DAY

Copy of DR furnished

Accounting • 1 DAY

(If supplies not available (with noted defects) at DBM) with noted defects

Furnish Copy by Mgt Inspection to Accounting

and COA • 1 DAY

IAR

• 1 DAY

Distribution to End users with

Corresponding RIS

Submission of P.O to COA

• 5 DAYS upon receipt

APP

• 1 WEEK

Canvas • 2 DAYS

PO to Qualified Bidders

• 1 DAY Posting of Stock

Cards • 1 DAY

LEGEND: Submission of

RSMI to Accounting

Division • 1 DAY

APL - Annual Procurement Plan Preparation of

RSMI • 1 DAY

PR - Purchase Request APR - Agency Purchase Request DR - Delivery Receipt IAR - Inspection and Acceptance Report RIS - Requisition and Issuance Slip SLC - Supply Ledger Card RSMI - Report of Supplies and Materials Issued PO - Purchase Order

45

Request for Payment for Construction Projects Schedule of Availability of Service: Upon request. Who May Avail of the Service: Contractors What Are The Requirements:

1. Letter Request of the Contractor 2. Endorsement from RD’s 3. Certificate of Inspection 4. Statement of Accomplishments 5. Contract of Agreement 6. Notice to Commence 7. Certificate of Completion and Acceptance (for final payment) Duration: As required Fee: No fee, charge or payment for the service/s.

46

How to Avail of the Service: (Direct Transaction or by mail) Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 The client prepares all the necessary documents

The front desk officer verifies the client’s identity

5 minutes

Front Desk Officer

2 Client proceeds to the Directorate for Logistics, Engineering Section and submit documents

Staff at the Engineering Section will evaluate the documents and forward the same to the accounting division.

20 minutes Accounting Staff

3 Client will proceed to the Accounting Office

Accounting Office will prepare the voucher and the needed documents for payment.

8 hours Accounting Staff Voucher

4 Client shall be informed when payment is ready

Finance Service will make appropriate payment

8 hours Finance Staff Check

END OF TRANSACTION

47

Payment for Utility Bills/Lease Schedule of Availability of Service: Monthly Who May Avail of the Service: Utility Company/Property Owner/Lessor What Are The Requirements: Billing Statement Duration: 12 minutes Fee: No fee, charge or payment for the service/s. How to Avail of the Service: (Submission of Billing Statement) Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 The client submit billing statement

Chief, Budget Section 10 minutes

Chief, Budget Section

2 Submit to the Directorate for Comptrollership for funding

Chief, Budget Section 2 minutes Budget Clerk

END OF TRANSACTION

48

Request for Progress Billing Schedule of Availability of Service: As requested Who May Avail of the Service: Contractors What Are The Requirements: Contract agreement, Notice of Award, Notice to Commence upon Submission Duration: 3 hours, 7 minutes Fee: No fee, charge or payment for the service/s. How to Avail of the Service: (Thru E-mail/Direct Transaction) Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 The client submit request Chief, Engineering Section 5 minutes

Chief, Engineering Section

2 Evaluation of submitted request for billing

Chief, Engineering Section 1-2 hours (simple)3 hours (complex)

Chief, Engineering Section

3 Submit to Directorate for Comptrollership for funding

Chief, Engineering Section 2 minutes Engineering Clerk

END OF TRANSACTION

49

DIRECTORATE FOR PROGRAM DEVELOPMENT Primary Frontline Public Service

Data Provision/Assistance to Students/Researchers in their Studies on Matters Related to Jail Management Schedule of Availability of Service: 8:00 am – 5:00 pm; Monday – Friday (except holidays) Who May Avail of the Service: Students/Researchers

What are the Requirements: Letter of Intent signed by their Adviser or Head of Office School / Company ID

Duration: Depends on the data needed No fee, charge or payment for the service/s.

50

How to Avail of Service:


Person In Charge

Form

1 Proceed to the Duty Sentinel to register in the visitor’s logbook.

1 minute

Duty Sentinel

Give school/company ID and secure a visitor’s pass.

Verify and secure the client’s identification card.

Duty Sentinel

2 Show letter of intent/ request for data/assistance.

Verify/ Examine and Study the letter/request.

3-5 minutes JO3 Virginia T Tornea or JO1

Arriane A Obias

3 Check availability of data requested or assistance needed.

5-15 minutes (or depending

on data needed)

JO3 Virginia T Tornea or JO1

Arriane A Obias

4 Receive data requested / assistance needed.

Provide data if available. If not, refer to appropriate office or inform the client the data’s unavailability.

JO3 Virginia T Tornea or JO1

Arriane A Obias

5 Sign in the logbook of DPD if data/assistance was provided.

1 minute JO3 Virginia T Tornea or JO1

Arriane A Obias

6 Return to Duty Sentinel to log-out in the Visitor’s logbook

1 minute Duty Sentinel

7 Surrender Visitor’s ID Return the Client’s ID as soon as he/she has log-out.

END OF TRANSACTION

51

DIRECTORATE FOR INTELLIGENCE AND INVESTIGATION Primary Frontline Public Service

Filing of Complaint/Case Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Any person may file an administrative complaint against any personnel of the Bureau. What Are The Requirements:

1. Full name and address of the complainant 2. Full name and address of the person complained of as well as his/her position and office of employment 3. A narration of the relevant and material facts which shows the acts of omissions allegedly committed by any personnel 4. Certified true copies of documentary evidences and affidavits of his/her witnesses, if any 5. The complaint must be in writing and under oath Duration: 3 – 10 days No fee, charge or payment for the service/s.

52


Activity Person In

Charge Form

1 Register at the guard and secure visitor’s pass

Give client the visitor’s pass 3 minutes

Guard on Duty (OGS)

2 Proceed to the Office of the Dir for I and I and File the complaint

Received the complaint and/or other documents

3 minutes Duty Investigator

3 Inform the investigator of his/her complaint

Interview the complainant and gather the information for investigation.

10 minutes Investigator On Case

4 Enumerate and make statements on the complaint

Receive/document the relevant statements needed for investigation which properly notarized and under oath

15 minutes Investigator On Case

5 Receive the receiving copy of the document/s complaint

Issue the receiving copy to the client 1 minute Investigator On Case

6 Wait for a call/notification from the investigator

Contact the complainant on the progress of his complaint. Referred to Alternative Dispute Resolution or grievance committee as the case maybe.

3-10 days Investigator On Case

END OF TRANSACTION

53

Gathering of Information Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Any person who has relevant information/s on the omission allegedly committed by the personnel of the bureau What Are The Requirements:

1. Has personal knowledge to the subject matter/issue 2. Not disqualified by law or statute to give the information/statement Duration: 17-20 minutes No fee, charge or payment for the service/s.

54


Activity Person In

Charge Form



Guard on Duty (OGS)

2 Proceed to the Office of the Dir for I and I and give the nature of information

Received the information and/or documents if any

3 minutes Intelligence Officer

3 Narrate the information of the concerned personnel as to what happened/when/where/how

Take note of the relevant information for confirmation.

10 - 15 minutes Intelligence Officer

4 Receive the receiving copy of the information given (if any).

Give the received copy of the document as the case maybe

1 minute Intelligence Officer

END OF TRANSACTION

55

OFFICE OF THE LEGAL SERVICE Primary Frontline Public Service

Filing of Complaint for Support and other Monetary Benefits Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Legitimate/common law wife or legitimate/illegitimate children; or Others who are entitled for support or monetary benefit of a BJMP Personnel What Are The Requirements: 1. Full name and address of the complainant; 2. Full name and address of the person complained of as well as his/her position and office of employment; 3. A narration of the relevant and material facts which gives rise to the complaint; 4. Certified true copies of documentary evidence and affidavits of his/her witnesses, if any; 5. The complaint must be in writing. Duration: 5 – 10 days No fee, charge or payment for the service/s.

56


Activity Person In

Charge Form



Duty Sentinel

2 Proceed to the Office of the Legal Service and file the complaint

Receive the complaint and/or other documents. Interview the complainant and gather information.

10 minutes Designated Legal Officer

3 Make statements on the complaint.

Receive/document the relevant statements needed for resolution of the complaint.

10-15 minutes Designated Legal Officer

4 Wait for a call/notification from the Office of the Legal Service

Contact the complainant on the progress of his complaint. Refer to Alternative Dispute Resolution (ADR) or Grievance Committee as the case maybe.

5-10 days Designated Legal Officer

END OF TRANSACTION

57

OFFICE OF THE COMMUNITY RELATIONS SERVICE Primary Frontline Public Service

Grant of Permission to Conduct: Media Interview, Take Picture, Video Coverage, Documentary, Research Schedule of Availability of Service: Monday – Friday; 8:00 AM – 5:00 PM without noon break Who May Avail of the Service: Media personalities, students, government agencies, civic groups and other interested persons. What Are The Requirements:

1. Formal Letter Request 2. Valid I.D. Duration: Individual and Group Issuance: 3 to 5 days (Note: Duration also depend on availability of documents/data needed and if communication lines are open). No fee, charge or payment for the service/s. (Note: Only the Chief, BJMP has the authority to grant permission for media men to conduct interview on inmate or BJMP Officials. However, RDs and Wardens may issue press statements on issues which are answerable within their level).

58


Activity Person In

Charge Form

1 For Walk-in, the client submits the request to the Front Desk. For Mails/Fax/Electronic Request, CRS directly receives the request.

The Front Desk personnel verifies the client’s identity then receives the request by stamping therein the date, time, his name and signature. The request will be referred to the Office of the CRS for approval of the Chief, BJMP

10 minutes Front Desk Officer Formal Letter

Request

2 Client receives the reply and abide with the conditions and limitations set therein

The reply shall always be in writing, copy furnished the RD and/or the Warden concerned. If the request is granted, it must be stated therein the conditions and limitations in the conduct of said activity/ies to include the showing of the materials to the RD or CRS for approval before final printing, broadcast or publication, as the case maybe and to furnish the CRS a copy of the material. They (client/s) will also be required to first coordinate with the warden and abide with the routine security procedures before entering the facility. The warden shall be required to extend the usual courtesy, provide security and submit after activity report.

At least 3 days to give allowance to the routing of the

request and approval by the

Chief, BJMP.

Community Relations Service

JO1 Orlando Dante L Chin, Jr.

Or

JO1 Diane Catudio

Formal Answer to

the Request

3 The copy of the transcript of the interview, picture, video, documentary or research shall be kept for future reference.

JO1 Orlando Dante L Chin, Jr.

END OF TRANSACTION

59

OFFICE OF THE HEALTH SERVICE

Primary Frontline Public Service Neuro-Psychiatric Examination Schedule of Availability of Service: Upon endorsement of D, HRRM 8:00 AM – 5:00 PM with lunch break Who May Avail of the Service: Applicants/Clients initially evaluated by D, HRRM Has not taken the same examination during the span of six (6) months What Are The Requirements: Applicant/client should bring the following:

• One (1) pc 2x2 recent picture of himself • Ball pen, pencil, eraser

Duration: One (1) day No fee, charge or payment for the service/s.

60


Activity Person In

Charge Form



Guard on Duty (OGS)

2 Proceed to Health Service Unit to sign in the Attendance Sheet

Verify if the applicant was endorsed by D, HRRM

5 minutes Examiner

3 Proceed to the Examination Room

Give applicants the rules and regulations of the examination

10 minutes Examiner

4 Examination proper Give applicants the instructions of the tests

Depending on the test to be given

Examiner

5 Lunch Break 6 Go back to the

Examination Room Give applicants the instructions of the tests

Depending on the test to be given

Examiner

7 End of the Examination Schedule the applicant for Initial Interview 3 minutes Examiner END OF TRANSACTION

61

Initial Interview Schedule of Availability of Service: 8:00 AM – 12:00; PM Monday to Friday Who May Avail of the Service: Applicants/Clients who took the Neuro-Psychological examination What Are The Requirements: Applicant/client should wear proper interview attire Duration: 15 – 20 minutes Fee: No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form



Guard on Duty (OGS)

2 Proceed to Health Service Unit to sign in the Attendance Sheet

Get the applicant’s protocol 1 minute Interviewer

3 Wait in the lobby to be called

Read the protocol of the applicant 5 minutes Interviewer

4 Interview proper Evaluate the applicant 15 – 20 minutes Interviewer

5 End of the Interview

Advise the applicant to wait for the schedule of Psychiatric Interview

1 minute Interviewer

END OF TRANSACTION

62

Medical and Dental Evaluation (for Applicants) Schedule of Availability of Service: Upon endorsement of DHRRM/Regional Recruitment and Selections Board 8:00 AM – 5:00 PM; Monday to Friday with lunch break Who May Avail of the Service: Applicants/Clients initially evaluated by DHRRM/Regional Recruitment and Selection Board What Are The Requirements: Endorsement to conduct medical and dental evaluation from the DHRRM/Regional Recruitment and Selection Board Complete Laboratory Examination Results from the Government and Non – Government Diagnostic Center

Duration: two (2) days No fee, charge or payment for the service/s.

63


Activity Person In

Charge Form



Guard on Duty (OGS)

2 Proceed to Health Service Unit to fill up the Report of Physical and Dental forms

Verify if the applicant was endorsed by DHRRM/RRSB

10 minutes Staff Nurse

Report of Physical &

Dental Forms

3 Submit to the Staff Nurse the fully accomplished forms

Review the accomplished forms, check vital signs, then refer to the Dental Officer for dental check up


4 Proceed to the Dental Section

Dental Check-up and instruction from the dental officer

5 minutes Dental Officer

5 Proceed to the Medical Officer for Medical Evaluation

Conduct medical evaluation and issue request/referral for the conduct of laboratory examination

15 minutes Medical Officer

6 Proceed to any accredited diagnostic center and dental clinic

Secure the accomplished medical and dental forms of the applicant and wait for the submission of their laboratory results

1 day Staff Nurse

7 Return to Health Service Unit for the evaluation of laboratory and dental results

Check for the completeness of laboratory results If there is abnormality in their laboratory result refer to a specialist doctor for further evaluation If there is no abnormal findings in their laboratory results, the Medical Officer will endorse the applicant to DHRRM

15 minutes Medical Officer and Dental

Officer

END OF TRANSACTION

64

Medical and Dental Evaluation (for Promotion and Schooling) Schedule of Availability of Service: 8:00 AM – 12:00 PM; Monday to Friday Who May Avail of the Service: Personnel for promotion or schooling What Are The Requirements: Special Order from the DHRRM and RHRRM Duration: 15 – 20 minutes Fee: No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form



Guard on Duty (OGS)

2 Proceed to Health Service Unit to fill up the Medical and Dental Record forms

Get the personnel’s protocol and to fill up the medical and dental forms


Report of

Physical & Dental Forms

3

Step

Wait in the lobby to be called

Applicant/Client

Check for the completeness of laboratory results

Service Provider

5 minutes

Duration of

Staff Nurse

Person In

Form

65

Activity Change

4 Consultation proper Get the vital signs of the personnel and give the accomplished medical and dental form to Dental Officer for dental check-up


5 Proceed to the Medical Officer for Medical Evaluation

Evaluate the patient and check for any abnormality in their laboratory results If there is abnormality in their laboratory result refer to a specialist doctor for further evaluation If there is no abnormal findings in their laboratory results, the Medical Officer will endorse the personnel for promotion and schooling to DHRRM


END OF TRANSACTION

66

Medical Consultation Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Personnel and their dependents What Are the Requirements: None Duration: 15 minutes No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form



Guard on Duty (OGS)

2 Proceed to Health Service Unit to fill out the Medical Record form

Get the vital signs of the patient 5 minutes Staff Nurse

3

Consultation proper Medical Check-up 5 minutes Medical Officer

END OF TRANSACTION

67

Dental Consultation Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service? Personnel and their dependents What Are the Requirements: None Duration: 15 minutes No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form



Guard on Duty (OGS)

2 Proceed to Health Service Unit to make a consultation/appointment with the dental officer

Treatment proper Depends on the treatment to be

performed

Dental Officer

END OF TRANSACTION Application of Philhealth ID Card

68

Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Personnel who do not have a Philhealth ID card and new employees What Are The Requirements: Fully accomplished application forms (M1A for employees who do not have an ID card, M2 for additional dependents and change of status) Photocopy of birth and marriage certificate Duration: 15 minutes No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 Proceed to Health Service Unit to fill-up the Philhealth forms

Ask the personnel to fill out the Philhealth form. Check if the application is completely filled out and all the requirements are attached

10 minutes

Staff Nurse M1a and M2

forms

2 Wait for the application form to be processed

Encode the name of the personnel to the Er2 form and have it signed by the Chief, Health Service Unit and mail it to the Philhealth main office


Er2 form

END OF TRANSACTION

69

Application of Fortune Care Membership Schedule of Availability of Service: 8:00 AM – 5:00 PM; (processing will be on the month of June to July only) Who May Avail of the Service: Personnel and their dependents What Are The Requirements: Fully accomplished application forms Duration: 10 minutes Fee: No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 Proceed to Health Service Unit to fill-up the Application forms

Ask the personnel to fill out the application form. Check if the application is completely filled

10 minutes

Staff Nurse Fortune Care

Application Form

2 Wait for the application

form to be processed Send the fully accomplished membership form to the Fortunecare main office


END OF TRANSACTION

70

Application for Permanent Total Disability Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Personnel who cannot perform their duties due to illness/disease What Are The Requirements: Laboratory results and Medical Certificate from the attending physician Duration: One (1) week No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 Make a request attached with laboratory result and send it to DHRRM

Review the request of the personnel, if the personnel is from region make a request to travel Have the approved request submitted to DHRRM for issuance of order for Medical Officer’s who will conduct examination

20 minutes

Staff Nurse

2 Wait for the Medical Officer to Conduct Physical Examination

Conduct Physical Evaluation to the patient/client


71


Person In Charge

Form

3 Wait for the approval of BJMP PTD Board

Make a report of Physical Examination (data from the Medical Officer who conducted the examination) Have it noted by the Chief, Health Service Prepare a resolution, have the resolution signed by the Adjudication Board Submit an original copy to the Chairman of BJMP PTD Board thru D, HRRM Inform the client/patient if the request have been approved or disapproved.

5 days Staff Nurse

END OF TRANSACTION

72

Medical Reimbursement Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: BJMP Personnel confined in private or government hospital as service related casualty or have sustained injury while performing legitimate jail functions. What Are The Requirements: Voucher Original OR & Invoices Spot/Incident Report Statement of Accounts (from Hospital) Medical Certificate Record of Operations (Surgical Cases Only) Certificate of Confinement Line of Duty Report Duration: 1 – 3 months No fee, charge or payment for the service/s.

73


Activity Person In

Charge Form

1 Proceed to Health Service Unit for submission of requirements

Check for completeness of authenticity requirements.

15 minutes

Staff Nurse

2

Wait for the approval of BJMP adjudication Board

Evaluate/compute the amount of claims and the allowed reimbursable amount; Make a summary to be used in presentation during the board meeting; Have the documents and summary received by C, Health Service; Asked the DCA office as to the schedule of adjudication board meeting; Make a notice of meeting to be signed by the Deputy Chief for Admin/Chairman of the Board; Photocopy the signed notice of meeting and distribute to the members of the board three (3) days before the scheduled date; During the adjudication meeting call the members before the scheduled time; Make a minutes of meeting and resolution

5 days

Medical Officer and Staff Nurse

74

Step

Applicant/Client Service Provider have it reviewed by Chief, Health Service and or the Legal Service Have the resolution signed by all the members of the board as well as the C, BJMP for approval Submit the original documents and approved resolution to Finance Service.

Duration of Activity

Person In Charge

Form

3 Follow up their reimbursement claims to Health Service Unit

Advise the claimant to follow up their claims to Finance Service Unit In case of disapproved claim notify the claimant

Staff Nurse

END OF TRANSACTION

75

OFFICE OF THE ACCOUNTING SERVICE Primary Frontline Public Service

Response to Requests for Accounting Data/Information Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service:

1. Any requesting party in his/her personal capacity 2. Government regulating agencies 3. Such other officials or entities duly authorized by competent authorities What Are The Requirements:

1. Valid I. D. 2. Letter Request/Letter Order or Letter of Authorization Duration: 30 minutes to 15 days No fee, charge or payment for the service/s.

76

How to Avail of the Service: (Processing time is for one client being served at one time). Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form


Verify identity of client. Give client the visitor’s pass

3 minutes

Guard on Duty (OGS)

2 Proceed to the Accounting Office

Receive and evaluate presented requirements

5 - 10 minutes Accounting Staff

3 Present request and state details

Acknowledge receipt of request and reply by citing relevant policies and/or coordinate with concerned offices for proper authorization in the discharge of data/information’s

20 - 30 minutes Action Officer

4 Wait while request is being processed

If duly authorized, retrieve and verify the requested records, gather requested data/information and issue certified copies of documents if requested If records are not available, inform client and refer to other officer/authorities if necessary

30 minutes – two (2) hour

Action Officer

5 Receive requested documents/data/information

Release requested documents/data/ information after proper review and authorization

5 – 20 minutes Action Officer

or Wait for estimated time of completion/availability of requested data/information

If requested data/information entails further study, evaluation or coordination and necessitates preparation of detailed reports, inform client of target date of delivery.

END OF TRANSACTION

77

Response to Inquiries on Processed Claims and Concern on Other Accounting Matters (Phoned-in) Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: General Public What Are The Requirements:

None Duration: 1-2 hours Fee: No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 Request for assistance via phone and state details of request

Get personal data of client and details of request

5 minutes

Accounting Staff

2 Reply to simple queries Or Refer to concerned action officer or office/division if request entails further verification/coordination

5 - 25 minutes

30 minutes to 1 hour

Accounting Staff

Accounting Staff

END OF TRANSACTION

78

Response to Inquiries on Processed Claims and Concern on Other Accounting Matters (Walk-in) Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: General Public What Are The Requirements:

None Duration: 10 minutes to 2 hours Fee: No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form


Verify identity of client. Give client the visitor’s pass

3 minutes

Guard on Duty (OGS)

2 Proceed to the Accounting Office. Request for assistance and state details of request

Get personal data of client and details of request

5 minutes Accounting Staff

3 Reply to simple queries or refer to concerned action officer

5 – 30 minutes Accounting Staff

4

Wait while query is being processed

Retrieve and verify records pertaining to queries and provide necessary details if permitted. If records or details are not

45 minutes to 2 hours

Action Officer

79

Step Applicant/Client Service Provider available, inform the client that such are not available or refer to concerned offices/ division if request entails further verification/coordination


Person In Charge

Form

END OF TRANSACTION

80

OFFICE OF THE FINANCE SERVICE Primary Frontline Public Service

LOAN PROCESSING

This service is primarily concerned on the computation of loan proceeds/deductions to ensure that the net take home pay personnel/borrower shall not fall below the amount required by law. Schedule of Availability of Service: 8:00 am- 12:00 noon; 1:00 pm – 5:00 pm; (Monday to Friday) Who May Avail of the Service? All BJMP active personnel, retirees and, dependent pensioners who are qualified to avail for a loan to lending institutions recognized by the bureau. What Are the Requirements? Loan application forms, latest pay slip and identification card. Duration: 10 minutes No fee, charge or payment for the service/s.

81

How to Avail of the Service?

Step Applicant/ Client

Whom to approach/ Service Provider


Form

1. The borrower shall submit the completely filled out form for computation of the desired loanable amount and its corresponding deductions.

Active BJMP personnel, retirees and pensioners who wish to avail loans.

JO1 Larry Tornea/ JO1 Sacel Wahab

5 minutes Loan Application Form

2. a. Approved If the net take home pay does not fall below the minimum requirement, the loan application shall be forwarded to the authorized official for signature. b. Disapproved Loan application form is referred back to the personnel/borrower.

Active BJMP personnel, retirees and pensioners.

Chief, Finance: JSUPT RUEL RIVERA Disbursing Officer: JCI RINCO MONTAUS JO1 Larry Tornea/ JO1 Sacel Wahab

5 minutes

Loan Application Form and Loan Computation Form Loan Application Form

END OF TRANSACTION

82

DISBURSEMENT/ PAYMENT OF SALARIES/ PENSIONS AND OTHER REMUNERATIONS TO ACTIVE PERSONNEL AND RETIREES

This frontline service is purposely intended to facilitate the pay and allowances of active and retired BJMP personnel, dependent pensioners/survivors and scholars. Schedule of Availability of Service: 8:00 am- 12:00 noon; 1:00 pm – 5:00 pm; (Monday to Friday) Who May Avail of the Service? All BJMP active personnel, retirees and pensioners. What Are the Requirements?

For CFC (Continuous Form Checks): Alpha Listing of Personnel For MDS (Modified Disbursement System): Vouchers, Payroll and other supporting documents.

Duration: 5 – 7 days

No fee, charge or payment for the service/s.

83





Form

1. COUNTER CHECKING OF ALPHA LISTING AND OTHER SUPPORTING DOCUMENTS a. For CFC Receipt of Alpha Listing of Personnel. b. For MDS Concerned personnel shall submit all requirements and other supporting documents of their corresponding claims for evaluation. If the documents are complete, the same shall be forwarded to the DC for the next stage. Otherwise it shall be returned to the originator.

Active BJMP personnel, retirees and dependent pensioners.

JI JOEY NEMENO JO1 Larry Torres

1 day 10 minutes

Alpha Listing of Personnel Vouchers, supporting documents

2. PRINTING AND SORTING a. CFC b. MDS

Active BJMP personnel, retirees and dependent pensioners. Active BJMP personnel, beneficiaries

JI JOEY NEMENO JO3 Francia DC Sabeniano

2 days 5 minutes

CFC MDS Checks and other supporting

84




Form Documents

3. RELEASING a. CFC Sending of CFCs to concerned Regional Offices and other support units through the bureaus official courier. For personnel, retirees and dependent pensioners who personally claim their check. b. MDS Individual release of MDS Check to concerned personnel.

Active BJMP personnel, retirees and dependent pensioners Active and retired BJMP personnel, dependent pensioners/survivors who personally claim their checks at the NHQ Active BJMP personnel, beneficiaries

JO3 Edito G Africano and JO1 Isagani D Mailem JO3 Edito G Africano and JO1 Isagani D Mailem JO3 Francia DC Sabeniano

1 day 5 minutes 5 minutes

Payroll Acknowledgement Report Payroll Acknowledgement Report Payroll Acknowledgement Report

END OF TRANSACTION

85

DISBURSEMENT OF FUNDS TO EXTERNAL CREDITORS This frontline service is intended to facilitate payment of accounts due to external clientele such as: suppliers, loan contractors, and other government agencies, private entities where premiums and other payments are due and demandable. Schedule of Availability of Service: 8:00 am- 12:00 noon; 1:00 pm – 5:00 pm; (Monday to Friday) Who May Avail of the Service? a. Premiums/ Loans

PHILHEALTH PNPAIII Pag-ibig POAPS SGTI Fortune Care AFPMBAI FILCARE BJMPMBAI AWMSLAI AFPSLAI BJMP-COOP

b. Utilities: Electric Water Telephone Office Rental Internet Connection

What Are the Requirements? Billing or any other demand notice

Duration: 10 minutes


86





Form

1. Issuance of Check Upon receipt of the voucher, billing and other supporting documents, check will be issued as payment of external creditors.

External creditors for utilities and loans and premiums creditors

JO3 Francia DC Sabeniano SJO4 Beth Aquino

5 minutes MDS Check Vouchers Billing and complete set of supporting documents

2. Releasing of Check External creditors or representative shall personally receive payment from the Remittance Officer/MDS Check Releasing In-Charge.

External creditors for utilities and loans and premiums creditors

NUP Gina N Gaskell JO1 John O Gadil JO3 Francia DC Sabeniano

5 minutes a. MDS Check b. Official Receipt from External Creditors

END OF TRANSACTION

87

COLLECTIONS AND REMITTANCES OF PAYMENT TO THE BUREAU OF TREASURY THROUGH DEPOSITS IN LAND BANK OF THE PHILIPPINES

This frontline service is to facilitate the collections of payment but not limited to disallowed cash advances, overpayment of salaries/allowances, leave without pay, and payment of lost equipment issued to personnel. Schedule of Availability of Service: 8:00 am- 12:00 noon; 1:00 pm – 5:00 pm; (Monday to Friday) Who May Avail of the Service?

BJMP Active personnel

What Are the Requirements? Order of payment, Memorandum/Letter Orders, Resolution, Decision Order or any other documents demanding such

payment Duration: 1 day


88





Form

1. COLLECTION The Collecting Officer shall receive payment from concerned personnel and issue Official Receipts thereafter.

BJMP personnel Collecting Officer: SJO4 Beth Aquino

5 minutes a. Order of Payment Form b. Official Receipt

3. SUBMISSION The Collecting Officer shall remit to the Bureau of Treasury all collections thru LBP deposit.

BJMP personnel and Collecting Officer

SJO4 Beth Aquino 1 day a. Order of Payment b. Deposit Slip

END OF TRANSACTION

89

Issuance of Certification of Last Payment/No Money Accountability/Certificate of Non-Payment and Remittances This frontline service is intended to address the demands for issuance of various certifications on monetary transactions as mentioned above for any legal purpose that might serve the requesting party. Schedule of Availability of Service: 8:00 am- 12:00 noon; 1:00 pm – 5:00 pm; (Monday to Friday) Who May Avail of the Service? BJMP Active personnel What Are the Requirements? General Orders, Special Orders Duration: 12 Minutes


90





Form

1. SUBMISSION OF FORMAL REQUEST BJMP Personnel shall submit to the Records Officer a letter request addressed to the C, Finance for issuance of any certification.

BJMP Personnel

BJMP Personnel

JO1 Sacel T Wahab 3 minuteS Orders

2. PREPARATION The records officer, after proper documentation shall forward the request to the Chief Clerk for preparation of the certification.

SJO2 Rolando S Balboza and JO1 John Adolf O Gadil

3 minutes Certification

3.APPROVAL The Chief Clerk shall forward the prepared certification for approval of the C, Finance or his authorized representative for signature.

J/SUPT RUEL S RIVERA and J/CINSP RINCO T MONTAUS

3 minutes Certification

4. RECORDING AND RELEASING The concerned personnel shall claim the approved certification from the Releasing Officer and shall sign in the record book.

JO1 Sacel Wahab 3 minutes Certification

END OF TRANSACTION

91

REGIONAL OFFICES: F R O N T L I N E P U B L I C S E R V I C E S:

• Request for Checklist of Application for JO1 Position • Recruitment and Processing of JO1 Position • Request for Clearance to Conduct Activity

a. Interview b. Gather Data/Research c. On-the-job training d. Take photo or video

• Request for Clearance to Conduct Media Coverage • Request for Checklist of Application for Bidding • Request for Payment of Food Supplies Expenses • Request for Conduct of Medical/Dental Services • Request for Assistance in the Conduct of Medical/Dental Services Mission • Filling of Complaint and Action Center

92

REGIONAL OFFICES FRONTLINE PUBLIC SERVICES: Request for Checklist of Application for Jail Officer 1 Position Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: Any one What Are The Requirements: None Duration: 15 - 20 minutes No fee, charge or payment for the service/s.

93


Activity Person In

Charge Form

1 Proceed to the Information Area to log-in in the visitors log book

Verify identity of the client and give visitor’s pass

5 to 10 minutes

Duty Officer at the gate (OGS)

2 Client log-in the visitors log book and pin the visitor’s security tag

Instruct the client to proceed to the OHRRM

2 minutes Information Desk

3 Proceed to the OHRRM to secure copy of checklist

Admin Nor gives checklist to the client. Give instruction to comply with the requirements and return to the OHRRM as soon as he has all the necessary documents. Client will then be instructed on the next step

3 minutes Admin NOR Check List

END OF TRANSACTION

94

Recruitment and Processing for Jail Officer 1 Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: Any one qualified to apply. What Are The Requirements:

1. Transcript of Records 2. College Diploma 3. PRC Board Rating or CSC Certificate of Eligibility, Penology Officer, PD 907 and other equivalent of 2nd level eligibility 4. Birth Certificate issued by NSO 5. Marriage Certificate issued by NSO (if married) 6. Applicant should not be less than 21 years old and not more than 30 years old 7. Applicants should be at least 5’2’’ in height for female and 5’4’’ for males Duration: 3 – 4 months No fee, charge or payment for the service/s.

95


Activity Person In

Charge Form

1 Proceed to the Information Area to log-in the visitors log book

Verify identity of the client and give visitor’s pass

5 to 10 minutes

Duty Officer at the gate (OGS)

2 Client log-in the visitors log book and pin the visitor’s security tag

Instruct the client to proceed to the OHRRM

2 minutes Information Desk

3 Proceed to the OHRRM for height measure ment. Once passed, submit requirements in a folder with tabbings to the OHRRM

Recruitment Officer evaluates the folder and advises the applicant to wait for the notice to report

15 minutes Recruitment Officer

4 Recruitment Officer notifies the applicant upon receipt of availability of quotas and vacant positions from the national office by mail, call or text.

5 minutes Recruitment Officer

5 (Meanwhile the HRRM sends letters to the agencies concerned to verify the authenticity of the documents submitted by the applicant.)

2 weeks (depends on the agencies

concerned)

Recruitment Officer

6 (Request the Office of Intelligence and Investigation to conduct background investigation on the applicant.)

2 weeks Investigation Officer

7

Applicant receives Notice from the OHRRM

OHRRM recommends applicant for panel interview

15 minutes

Chief, Admin

96

Step

Applicant/Client

Service Provider

Duration of

Activity

Person In

Charge

Form

8 Applicant reports for interview in proper attire

Panel interviewers are the members of the Board of Selection and recruitment composed of the different chiefs of section or offices. As the applicant answers the questions the members of the panel rate the participant accordingly

30 minutes Members of the Panel

9 Applicant reports daily for OJT and for further instruction

All applicants will be rated and ranked from highest to lowest (those who passed will proceed to the next step)

1 day HRRM Officer

10 Applicant continues to report and perform the task assigned to him/her

HRRM Officer process the documents required for hiring such publication/posting of vacancy, authentication of documents and others

3 to 4 weeks HRRM Officer

11 Once all the requirement and procedures have been complied, oath taking of client/applicant is scheduled.

30 minutes HRRM Officer

12 Applicant takes his/her oath of office

The Regional Director with the presence of the Chief, Admin administers the oath

15 minutes Regional Director

END OF TRANSACTION

97

Request for Clearance to Conduct Activity: a. Interview b. Gather Data/Research c. On-the-job training

d. Take photo or video Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Any school or group of students who wants to avail for school compliance or requirement to:

a. Interview b. Gather data/Research c. On-the-job Training (OJT) d. Take Photo or video

What Are The Requirements:

1. Letter request from the Dean of the Department where the students are enrolled and countersigned by the school/University President 2. Request should be formal, typewritten and addressed to the Regional Director of the BJMP Regional Office where the jail is found 3. Letter request should be sent to the Regional Office 15 days prior to the actual date of the activity to give ample time for the Regional Office to coordinate the activity with the jail or inmate concerned. Duration: 15 – 17 days estimate. No fee, charge or payment for the service/s.

98


Activity Person In

Charge Form

1 Clients prepare the letter-request signed by their Dean and noted by the school President. Hand carry the letter to the Regional Office or mail the same

Letter is received at the Operations Division of the Regional Office and advises the client to expect a reply within 10 days

10-15 days

Operations NOR

2 The Chief of Operations Division recommends to the Regional Director the approval of request

30 minutes Chief, Operations Division

3 Within 10 – 15 days Operations NOR will send a message to the client that the request has been granted/denied/ modified

10 minutes Operations NOR

4 Client receives the letter of approval

Operations NOR will fax a message to the jail concerned that the request has been granted/denied/modified


5 Client proceeds to the jail to conduct the activity on the date and time approved subject to the conditions set therein

In the jail the Officer of the Day received the visitors/guest and assist them in their needs

Depends on the activity

Operations NOR

END OF TRANSACTION

99

Request for Clearance to Conduct Media Coverage in Jails Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Saturdays & Sundays on urgent request only. Who May Avail of the Service:

An any medium (TV, Radio or Print) who wants to conduct media coverage inside the jail by: a. Interview b. Research/gather facts c. Take photo or video

What Are The Requirements:

Letter request or call. Duration: 15-17 days estimate. No fee, charge or payment for the service/s.

100


Activity Person In

Charge Form

1 Clients can directly coordinate with the Regional Office through letter request or call

Letter request or call is received at the Regional Office. If found urgent it is immediately forwarded to the Office of the Regional Director (RD)

10-15 days

Operations NOR

2 The Chief of Operations Division recommends to the Regional Director the approval of request

30 minutes Chief, Operations Division

3 Within 10 – 15 days Operations NOR will send a message to the client that the request has been granted/denied/ modified


4 Client receives the letter of approval

Operations NOR will fax a message to the jail concerned that the request has been granted/denied/modified


5 Client proceeds to the jail to conduct the activity on the date and time approved subject to the conditions set therein

In the jail the Officer of the Day received the visitors/guest and assist them in their needs

Depends on the activity or agreed

time

Officer of the Day

END OF TRANSACTION

101

Request for Checklist of Application for Bidding Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Any individual or group not disqualified or prohibited to enter into any bidding with the government What Are The Requirements:

1. Letter of Intent 2. Eligibility documents of the applicant a. Business Permit b. Philippine Construction Association (PCA) License c. DTI Certificate d. ITR e. Mayor’s Permit f. List of Previous Completed Projects g. Certificate of Non-Inclusion in the Blacklist h. Affidavit of Non-inclusion in the Blacklist i. Statement of availability of key personnel and equipment j. Credit line Certificate from the bank (Above requirements are based on the existing implementing Rules and Regulations of the Government Procurement Reform Act or RA 9184). Duration: 30 minutes No fee, charge or payment for the service/s.

102


Activity Person In

Charge Form

1 Client proceeds to the Regional Office and identify him/herself and his/her purpose

Duty Officer verifies identification card and client register at the log book. Issue visitors pass and give instruction where the Logistics Division can be found

5 minutes

Duty Gate Officer

2 Client now proceeds to the Logistics Division

The Personnel-in-charge at the Logistics Division conducts preliminary interview as to what company he/she represents, position and authority

30 minutes Personnel in charge at the

Logistics Division

3 Duty personnel at the logistics Div will give copy of the requirements of application for bidding


Logistics Division

4 Client has to comply with all the requirements in the checklist

Duty personnel instructs the client on what will be the next step


Logistics Division

END OF TRANSACTION

103

Request for Payment of Food Supplies Expense (FSE) Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Any individual or group engaged in catering in catering service not disqualified or prohibited to enter into any bidding with the government. What Are The Requirements: Annual Requirements:

1. Mayor’s Permit 2. Sanitary Permit 3. BIR/DTI Certificate Monthly Requirements: 1. Disbursement Voucher (Box C must be signed – Claimant) 2. Food Supplies Expense (FSE) Voucher 3. Daily Computation of Ration 4. Week/daily Menu 5. Jail Population Data (fill up Committed and Released Columns) 6. Report of Changes/Daily Change Report 7. Comprehensive Listing of Inmates 8. Authenticity of Commitment and Release Orders Duration: 15 minutes No fee, charge or payment for the service/s.

104


Activity Person In

Charge Form

1 Client proceeds to the Regional Office and identify him/herself and his/her purpose

Duty Officer verifies identification card and client register at the log book. Issue visitors pass and give instruction where the Comptrollership Division can be found

3-5 minutes

Duty Gate Officer

2 Client now proceeds to the Comptrollership Division and ask for copy of the requirements

The Personnel-in-charge for the FSE gives copy of the checklist and complies with the requirements and instruct the client on the next process

10-15 minutes Personnel in charge at the

Comptrollership Division

END OF TRANSACTION

105

Request for Assistance in the Conduct of Medical/Dental Services/Mission Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Any interested party who wants to conduct medical and dental services or mission in BJMP manned jails What Are The Requirements: Formal letter request addressed to the Regional Director which can be mailed or hand carried. Letter request should be sent at least 15 days prior to the actual date to give ample time to our health service personnel for the arrangement of schedule and preparation on the conduct of the mission. Duration: 15 minutes No fee, charge or payment for the service/s. How to Avail of the Service: Step Applicant/Client Service Provider Duration of

Activity Person In

Charge Form

1 Client can mail or hand carry his letter request to the regional office

Bearer has to show his identification card and log in the visitors log book; Duty gate officer will refer the client to the health office.

3-5 minutes

Duty Gate Officer

2 Client now proceeds to the Health Service Unit and give his letter request to the duty personnel

Health Personnel will receive the letter request and coordinates with the jail concerned and instruct the client on the next process

10 minutes Personnel in charge at the Health Service

Unit

END OF TRANSACTION

106

Filing of Complaint and Action Center Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday Who May Avail of the Service: Any interested party/ies who should have any complaint or grievance against any BJMP personnel may file appropriate charge. What Are The Requirements: For Formal Charge- 1. Written Charge 2. With corresponding evidence 3. Address to the Regional Director where subject personnel is assigned or directly to the Chief, BJMP For Informal Charge – Thru text in IDIAL KAY DIAL Program If you are using Globe at CP No. 0917-4641538 If you are using Smart at CP No. 0928-3309799 Duration: 6 to 8 weeks No fee, charge or payment for the service/s.

107


Activity Person In Charge Form

1 Client can file formal or informal charge. If client opts to file a formal charge, he/she has to appear in person at the Office of the Intelligence and Investigation Division of the Regional Office for evaluation and concurrence.

Client has to show his identification Card and log in the visitors log book.

3-5 minutes

Duty Gate Officer

2 Client now proceeds to the I & I Division and submit his written charge and furnish the office with all the necessary evidence

Duty Investigating Officer will conduct the preliminary interview and require that the complainant and his/her witnesses submit sworn in affidavits and other evidence/s to support claim

30 minutes to 1 hour

Investigating Officer

3 Client waits for the resolution of the Investigating Officer

Investigating Officer will study the documents, affidavits and evidences submitted by the complainant. If found meritorious, then appropriate charge/s will be filed against the erring personnel

2 to 3 weeks Chief, I & I Division/ Director for the

Directorate for I & I

4

Client can file informal charge by call or text using the given cell phone numbers

The Regional Director or the Chief, BJMP will act on the matter and forward the same to the Office concerned for formal investigation

2 to 3 weeks

Chief, I & I Division/ Director for the

Directorate for I & I

END OF TRANSACTION

108

DISTRICT, CITY & MUNICIPAL JAIL LEVEL: F R O N T L I N E P U B L I C S E R V I C E S:

• Visitation Service • Issuance of Certificate of Detention • Accreditation of Jail Ministry • Commitment of Inmate • Release of Inmate • Request for Clearance to Conduct Paralegal Activities in Jail

109

DISTRICT, CITY & MUNICIPAL JAILS FRONTLINE PUBLIC SERVICES: Visitation Service Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: Spouse, parent, child, sibling, relative or friend of the inmate What Are The Requirements:

Valid Identification Card or Community Tax Certificate Duration: 25 - 30 minutes No fee, charge or payment for the service/s.

110


Activity Person In

Charge Form

1 Proceed to the Desk Officer Area to secure Visitor’s Form

Desk Officer issue Visitor’s Form 2 minutes

Desk Officer Visitor’s Form

2 Submit the accomplished form to the Desk Officer

Receive and evaluate the identity of the Visitor and issue Temporary Control/Visitor’s Tag and stamp jail seal and or “Visitor” on the right hand of the visitor

2 minutes Desk Officer

3 Proceed to the Search Area for frisking, search and other SOPs on Jail Visitation.

Visitor is subjected to body search and his/her belongings Items such as money, jewelries, cellular phones, etc. are to be kept by the Jail Property Custodian who will issue Property Control Tag

5 to 10 minutes Searcher

Property Custodian

4 Proceed to the Visiting Area

Provide the Visitor with a short briefing on basic jail rules and regulations

5 minutes Duty Officer/ Visiting Area Personnel

5 Upon termination of visiting time, proceed to the Property Custodian and surrender the Property Control Tag

Return the personal belonging/s of the visitor

2 minutes Property Custodian

6 Proceed to the Desk Officer to Claim I.D.

Check the presence of stamp of jail seal or the word “VISITOR” on the right hand of the visitor before allowing the person to go out

2 minutes Desk Officer

END OF TRANSACTION

111

Issuance of Certificate of Detention Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: Members of immediate family of an inmate Legal Counsel Bondsman What Are The Requirements:

Request letter Duration: 30 - 35 minutes Fee depends on the approved Municipal or City Ordinance. Payment is made to the City or Municipal Treasurer. No ordinance no payment, fee or charge for the service.

112


Activity Person In

Charge Form

1 Proceed to the Jail Admin/Records Section and secure application form

Provide the applicant with the form 3 minutes

Records Officer CD Applicatio

n form 2 Submit the accomplished

form Receive and review the application form 2 minutes Desk Officer

3

Retrieve inmate’s record from file 5 to 10 minutes Records Officer

4 Inform the applicant to proceed to the Municipal/City Treasurer’s Office and pay the necessary fee

2 minutes Records Officer

5 Proceed to the Municipal/City Treasurer’s Office

Prepare the Certificate of Detention 5 minutes Records Officer

6 Pay the fee CTO/MTO issue Official Receipt 5 minutes CTO/MTO

7 Proceed to the jail’s Admin/Records Section and show the OR

Type the OR number in the Certification 3 minutes Records Officer

OR

8 Warden signs the Certificate of Detention 2 minutes Records Officer/Warden/

OD

9 Receive the Certificate of Detention

Issue the Certificate of Detention to the Client


END OF TRANSACTION

113

Accreditation of Jail Ministry Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: Religious groups or individual What Are The Requirements:

Request letter Duration: 50 - 60 minutes No fee, charge or payment for the service/s.

114


Activity Person In

Charge Form

1 Present valid ID at the Gate Officer and fill up entries of the log book and inform the Gate Supervisor of the purpose

Gate Supervisor verifies the ID, issue visitor’s pass and stamps jail seal “VISITOR” at the right hand of the client. Instruct the client to proceed to the IWD Office.

3 minutes

Gate Supervisor

2 Client submit letter request in writing addressed to the Warden thru the Chief, IWD

Chief, IWD assesses the letter request and purpose of the client if the schedule is available and/or recommends modification on the request

5 minutes

C, I WD or IWD NOR

3

Client waits

If the Client and C, IWD arrived with a final agreement, a Memorandum of Agreement/Understanding is prepared

10 minutes

C, I WD or IWD NOR

MOA Or

MOU

4 Client agree to the agreement and affix signature in the MOA or MOU

Client thru the recommendation of the Chief, IWD now proceed to the Warden’s Office for the formal signing of the MOA/MOU

15 minutes Warden/C, I WD

5 Client can now start with the request for jail ministry according to the MOA/MOU

Chief, IWD issue identification cards to the client/s and brief client/s with the existing jail rules and regulations

20 minutes C, IWD

6 Client returns the visitor’s pass to the Gate Officer

Chief, IWD informs the gate officer regarding the service that will be provided by client

3 minutes C, IWD

END OF TRANSACTION

115

Commitment of Inmate Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: Any person-in-authority who is issued a commitment order by any court of law. What Are The Requirements:

Mandatory: 1. Commitment Order duly issued by the court Necessary: 1. Medical Certificate 2. Turn-over Form 3. Information 4. Certificate of Detention

Duration: 10 – 15 minutes (per inmate) No fee, charge or payment for the service/s.

116


Activity Person In

Charge Form

1 Committing Officer will present valid ID at the Gate Officer and fill up entries of the log book and leave firearm if any, with the Gate Supervisor

Gate Supervisor verifies the ID presented of the committing officer

3 minutes

Gate Supervisor

2 Committing Officer proceeds to the Desk Officer on duty and present the documents together with the inmate in tow usually in hand cuff

Desk Officer examines the documents presented, if in order, DO accompanies the Committing Officer to the Records Officer to hand in the documents and the corresponding inmate for commitment


3 Records Officer receives the documents presented and assigns the inmate to a cell and conduct searching procedures on inmate’s personal belonging/s.


END OF TRANSACTION

117

Release of an Inmate Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: Any person (court officer) who is issued a release order by the committing court. What Are The Requirements:

1. Release Order with the Criminal Case Number appearing in the records file of subject inmate 2. Corresponding Information Sheet for comparison

Duration: 2 hours No fee, charge or payment for the service/s.

118


Activity Person In

Charge Form

1 Court Officer present valid ID at the Gate

Gate Supervisor verifies the ID presented 2 minutes

Gate Supervisor

2 Court Officer proceeds to the Records Office and hand in the release order issued by the Presiding Judge

Records Officer receives the release order presented by the court officer


3 Records Officer examines the documents as to authenticity. Examines and review the inmate’s records on file for any pending case. Verify with the issuing Court.


4 If inmate has no other pending case/s based on file a certificate of discharge is issued and he/she is now free to leave the jail premises.


Certificate of Discharge

END OF TRANSACTION

119

Request for Clearance to Conduct Paralegal Activities in Jail Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break Who May Avail of the Service: 1. Students who wants to conduct paralegal activities in jail as a part of school requirement; and 2. Individuals or cause oriented groups desirous in helping inmates hasten the litigation process and fast track their release. What Are The Requirements: For students – recommendation letter from the Dean of the School noted by the President. For individual or cause oriented groups – letter request, clearly stating their purpose and schedule. Duration: 2 hours No fee, charge or payment for the service/s.

120


Activity Person In

Charge Form

1 Client submits formal request in writing addressed to the Regional Director, thru the Warden. Client may hand carry or send letter by mail or fax

Hand carried request follow the usual procedure observed at the gate. Gate Supervisor will refer the client to the C, Paralegal Section. For mailed or faxed letter request, once received it will be acted upon and response will be sent to the client

3 minutes

5 – 7 days

Gate Supervisor

C, Paralegal Section

2 Client proceeds to the Paralegal Section

C, Paralegal Section will assess the request that it is not in conflict with other groups and forward favorably the letter to the Warden

5 minutes C, Paralegal Section

3 If the Warden approves, the C, Paralegal Section and the Client prepare the Memorandum of Agreement or Understanding

30 minutes C, Paralegal Section

MOA Or

MOU

4 Client proceeds to the Warden’s Office

Client is oriented by the C, Paralegal Section on jail rules and regulations and assist the client and Warden in the signing of MOU or MOA

30 minutes Warden/C, Paralegal Section

5 Client can now conduct paralegal activities

C, Paralegal Section furnish the Officer of the Day and the Gate Officer for client’s schedule.

END OF TRANSACTION

121

CLIENT FEEDBACK FORM

Name (Pangalan) : _____________________________________________________________________________ Address (Tirahan): _____________________________________________________________________________ Contact Number (Telepono/Cellphone): ____________________________________________________________ Office/Department (Opisina/Departamento) _________________________________________________________ Comments/Feedback on our Services (Komento Tungkol sa Aming Serbisyo) _____________________________________________________________________________________________ _____________________________________________________________________________________________ Complaint/s/Problem Encountered During Your Transaction in Our Office (Reklamo o Problema tungkol sa naranasan sa mga kaukulang transaksiyon na ginawa mo dito sa aming opisina): _____________________________________________________________________________________________ _____________________________________________________________________________________________ When did it happen?/Kailan po nangyari?____________________________________________________________ Would you like our written reply on our action taken with regards to your complaints? (Nais niyo po bang sagutin kayo sa pamamagitan ng sulat kung ano ang aming naging aksiyon hinggil sa iyong reklamo?) YES (Oo) ____ NO (Hindi) ____ _______________________________ _____________________________ Signature Petsa

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Definition of Terms: (NOTE: the following are defined as they are operationally used in the Bureau)

Public Safety – involves the prevention of and protection from events that could endanger the safety of the general public from significant danger, injury/harm, or damage, such as crimes or disasters (natural or man-made). Safekeeping – the temporary custody of a person under detention for his/her own protection, safety or care; and that of the community. Development – a gradual process of advancement or growth through the use of series of interrelated activities such as exercises, trainings or group dynamics for the purpose of refining or transforming a person into a useful and productive individual. Professionalization – aim of RA 9263; an act providing for the professionalization of the Bureau of Fire Protection (BFP) and the Bureau of Jail Management and Penology (BJMP), amending certain provisions of RA 6975. (See full text of the law). Clientele – the inmates, visitors and guests of the jail. (Jail context only). Longevity Pay – corresponding increase in the amount of salary for every five (5) years continuous service in the government under existing laws whose grant are computed on the rate of base pay. Paralegal – refers to the task undertaken by a BJMP personnel whose primary function is to help the inmates in the disposition of their cases filed in courts and other interrelated agencies that has jurisdiction over them. Shopping – a method of procurement of goods whereby the procuring entity simply requests for the submission of price quotations for readily available off-the-shelf goods or ordinary/regular equipment to be procured directly from suppliers of known qualification. (See Sec. 52, IRR of RA 9184). Direct Contracting – also known as single source of procurement of goods that does not require elaborate bidding documents. The supplier is simply asked to submit a price quotation or pro-forma invoice together with the conditions of sale. The offer may be accepted immediately or after some negotiations. (See Sec. 50, IRR of RA 9184). Adjudication - to make an official decision about a problem or dispute. - means an Agency proves for the formulation of a final order.

http://en.wikipedia.org/wiki/Risk_prevention

http://en.wiktionary.org/wiki/protection

http://en.wikipedia.org/wiki/Safety

http://en.wikipedia.org/wiki/Public

http://en.wikipedia.org/wiki/Risk

http://en.wikipedia.org/wiki/Injury

http://en.wikipedia.org/wiki/Property_damage

http://en.wikipedia.org/wiki/Crime

http://en.wikipedia.org/wiki/Natural_disaster

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DCA – Deputy Chief for Administration DCO – Deputy Chief for Operations CDS – Chief Directorial Staff Jail Officer – uniformed personnel of the BJMP; non-commissioned jail officer RCA – Replacement Clothing Allowance HRRM – Human Resource and Records Management RMD – Resource Management Division HRD – Human Resource Division MWD – Morale and Welfare Division OB – Official Business RO – Regional Office SAO – Supply Accountable Officer SO – Special Order NP- Neuro-Psychiatric GO – General Order SARO – Special Allotment Release Order

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NCA – Notice of Cash Allocation CS – Career Service OBR – Obligation Request RD – Regional Office RSBS – Retirement and Separation Benefit System

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BJMP NATIONAL HEADQUARTER'S DIRECTORY 144 Juco Bldg., Mindanao Ave., Project 8, Quezon City

927-6383/453-1196

RANK & NAME POSITION /DESIGNATION LOCAL NOS. E-ADD

J/DIR ROSENDO MORO DIAL, CESO III Chief, BJMP 102 [email protected]

J/CSUPT BENITO AGPALASIN DORIGO, MPSA OIC, Office of the Deputy Chief for Administration 103 [email protected]

OIC Office of the Chief Directorial Staff 124 [email protected]

J/CSUPT DIONY DACANAY MAMARIL, MPSA OIC, Office of the Deputy Chief for Operations 104 [email protected]

J/CSUPT GLORIA SABENIANO NOCEDO Director for Comptrollership 110 [email protected]

J/CSUPT ALFREDO DAUPAN SOLIBA JR, TLPE Director for Human Resources & Records Management 106/107 [email protected]

J/SSUPT ALLAN SULLANO IRAL, CSEE Director for Operations 105 [email protected]

J/SSUPT ARNULFO PARES OBIAS Director for Logistics 111 [email protected]

J/SSUPT EMILIO CALLANGAN CULANG, JR Director for Program Development 112 [email protected]

J/SSUPT REX DOMOPOY DELARMENTE Director for Intelligence & Investigation 120 [email protected]

J/SSUPT ROMEO SINDINGAN ELISAN JR Director, Jail National Training Institute (049) 834-6827 [email protected]

J/SSUPT MICHAEL ESCARTE VIDAMO, SR, TLPE Chief, Legal Service 113 [email protected]

J/SSUPT NIDA GACUTAN RAMOS, MD Chief, Health Service 109 [email protected]

J/SSUPT LINDA FAMILARA MINGOA Chief, Internal Audit Service 108 [email protected]

J/SUPT RUEL SILVA RIVERA Chief, Finance Service 116 [email protected]

J/SUPT CAROLINA CABANGAN BORRINAGA Chief, Program Management Office 101 [email protected]

J/CINSP ANTONIO ORTILLO GERENTE Chief, Chaplaincy Service 122 [email protected]

J/INSP ROBERTO COJA GOTICO Chief, Community Relations Service 117 [email protected]

J/INSP SOCRATES COLICO NICART OIC, Information & Communication Technology Service 118/0 [email protected]

J/INSP BERNARDINO EDGAR TURIN CAMUS OIC, Office of the General Services 115 [email protected]

SJO4 GUERRERO MENRIJE DIONCO National Executive Senior Jail Officer 119 [email protected]

MR. ARNEL SINOCRUZ ROMERO Chief, Accounting Service 114 [email protected]

MRS. GERONIMA MEDRANO ANDRES Supply Accountable Officer, BJMP Wide 125 [email protected]
























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BJMP REGIONAL OFFICE ADDRESSES REGION REGIONAL DIRECTOR ADDRESS TEL. # CELL PHONE # E-MAIL ADDRESS

NCR J/CSUPT SERAFIN P BARRETTO, JR Lower Bicutan, Camp Bagong Diwa, (02) 377-2208 or 0917-8076828 [email protected]

Bicutan, Taguig, MM 377-7376 RO-1 J/SSUPT MIGUEL E CAWI #41 Quezon Ave., Catbangen, San (Fax) 072-2423693 [email protected] or

Fernando, La Union 700-2068/244-0028 [email protected]

RO-2 J/SSUPT EMELIE P ARANAS Old Capitol Site, Osmeña Ilagan, (Fax) 078-6240028/ 9287402997 [email protected]

Isabela 624-0217 RO-3 J/SSUPT GILBERTO P MARPURI 3/F, MC Bldg., San Matias, Sto. (Fax) 045-8613450/ 0920-9706530 [email protected]

Tomas, Pampanga 961-3842 RO-4-A J/SSUPT NORVEL M MINGOA Dalahican Road, Brgy. Ibabang Dupay, 042-7103662/710-6944 0927-7770868 [email protected]

Lucena City (Fax) 373-7034 RO-4-B J/SSUPT ROMEO L OGOY # 6-8 Brgy., Bulbok, Batangas City 043-3006303 0920-8056793 [email protected]

RO-5 J/SSUPT EGMEDIO R CALLOS Legaspi City Jail Compound, Brgy. (Fax)052-8241458/ 0915-2504960 [email protected]

Pigcale, Legaspi City 820-3376/824-0867 RO-6 J/SSUPT ABRAHAM P LINTAO P. Aquino St., Fort San Pedro, Iloilo City (Fax) 033-3373313/ 0920-9511732 [email protected]

3362545 RO-7 J/CSUPT DORIS REMEDIOS-DORIGO Gate 2 Andres Abellana St., Cebu City 254-4747 0918-2782420 [email protected]

(Fax) 256-3732 9295415860 [email protected]

RO-8 J/SSUPT PIO B CAPISTRANO San Roque St., Brgy. Luntad, Palo, (Fax)053-3238832/ 0906-3219419 [email protected]

Leyte 323-8833 RO-9 J/CSUPT DIOGRACIAS C TAPAYAN 2/F Sevilla Bldg., FS Fajares Ave., (Fax)062-9917890/ 0929-8151216 [email protected]

San Jose Dist., Pagadian City 9920694/(Fax) 2154199 RO-10 J/SSUPT ROMEO S VIO F. Delima St., Lumbia, Cagayan de Oro 088-8591444 0920-9149348 [email protected]

City RO-11 J/SSUPT EMMANUEL T SICIO Davao City Jail Compound, Ma-a, (Fax)082-2440028/ 0921-3751814 [email protected]

Davao City, 7000 2440928 RO-12 J/SSUPT IGNACIO SARABIA PANTI Leyva Bldg., Daprosa Ave., Gen. 083-5532335 0917-9048785 [email protected]

Santos City 9500 RO-13 J/SSUPT ROMEO G JACABAN 3/F Tamayo Bldg., Capitol Road, 086-8260068 0920-9590158 [email protected]

Surigao City CAR J/SSUPT JULIAN O MONGOMOC 2/F, Baguio City, District Jail Bldg., 074-4435295 0918-5356911 [email protected]

Abanao St., Baguio City ARMM J/SSUPT MAMERTO P DELLORO JR Hadji Zailon Wahab Bldg., Rajah 064-4214950 0916-7759434 [email protected]

Tabunayao Blvd., Cotabato City (Fax)064-4214950


mailto:[email protected]%20or


















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ACKNOWLEDGMENT Is extended to:

The Command Group, the Directors of the different Directorates, the Chiefs of Offices in the NHQ for their guidance and support; The Regional Directors of the different regions nationwide, for sharing their ideas and submitting the requirements needed for the crafting of this Charter; The members of the Technical Working Group (TWG) for performing their task well and attending all the meetings called, who were, as follows-

Names Office Contact Numbers Trunkline 9276383 Locals

J/SSUPT LINDA F MINGOA Chief, IAS 108 J/SSUPT NIDA G RAMOS Chief, HS 109 J/SUPT MA PAZ C ACHAPERO Dep. Chief, I & I 120 J/SUPT DENNIS U ROCAMORA Dep. Chief, Operation 105 J/CINSP RINCO T MONTAUS Dep. Chief, Finance 116 J/SINSP JOE JAY P AREJOLA Dep. Chief, Legal 113 J/INSP SOCRATES C NICART Chief, ICTS 118/110 J/INSP RAMMEL L BONAVENTE Chief, MWD-HRRM 106/107 J/CINSP ALBERTO R TAPIRU, JR Former Chief, CRS 117 J/INSP ROBERTO C GOTICO OIC, CRS 117 J/INSP NOLITO C ROMERO Dep. Chief, Logistics 111 J/INSP MA TERESA N COLOPANO Dep. Chief, IAS 108 J/INSP ROSEMARIE M CLARO Dep. Chief, Accounting 114 JO3 SANNY M PARAGAS Office of IAS 108 JO2 GEMMA P CAPUPUS Office of IAS 108 JO2 PATRICIA A VIDAMO Office of Dir for Program & Dev’t 112 JO1 JOHANNES A CALADIAO Office of IAS 108 NUP MILA C COMIA Office of Dir for Comptrolleship 110 NUP BRIAN JULIUS A GABRIEL Office of Dir for Program & Dev’t 112

Also, JO1 Orlando Dante L Chin, Jr and JO1 Andrew C Imatong for their assistance every time their services were needed; and, And all those who are not mentioned but had contributed in more ways than one to the formulation of this Charter.