dpwh citizen's charter

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  • Table of Contents Vision .......................................................................................................................... i

    Mission ....................................................................................................................... ii

    Mandate ..................................................................................................................... iii

    Function .................................................................................................................... iv

    Panunumpa ng Kawani ng DPWH (Service Pledge) .............................................. v

    Goals, Outcomes and Major Final Outputs (MFOs) .............................................. vi

    DPWH Core Values .................................................................................................. vii

    Frontline Services ................................................................................................... viii

    Summary of DPWH Frontline Services ................................................................... ix

    IROW-PMO

    Acquisition of Infrastructure Right-of-Way through Donation (First Option to Acquire ROW per RA 8974) ........................................... 1 Acquisition of Infrastructure Right-of-Way through Purchase/ Negotiation based on BIR Zonal Value for Lots and Replacement Cost for Improvements (Second Option to Acquire ROW per RA 8974) ....................................................... 3 Acquisition of Infrastructure Right-of-Way by Purchase/Negotiation through Based on BIR Zonal Values for Lots ONLY (Second Option to Acquire ROW Per RA 8974) ...................................................................................................... 7 Acquisition of Infrastructure Right-of-Way by Purchase/Negotiation through Appraisal Committee Lots and Improvements (Second Option to Acquire ROW per RA 8974) ..................................................................................................... 10 Acquisition of Infrastructure Right-of-Way by Purchase/Negotiation through Appraisal Committee Lot Only (Third Option to Acquire ROW per RA 8974) .......................................... 14 Acquisition of Infrastructure Right-of-Way through Expropriation (Lots and Improvements) (Last Option to Acquire ROW per RA 8974) ............................................................ 18 Removal and Relocation of Informal Settlers ......................................................... 23

  • IROW Regional Offices

    Acquisition of Infrastructure Right-of-Way through Donation (First Option to Acquire ROW per RA 8974) ..................................................... 25

    Acquisition of Infrastructure Right-of-Way through Purchase/ Negotiation based on BIR Zonal Value for Lots and Replacement Cost for Improvements (Second Option to Acquire ROW per RA 8974) ................................................................ 27

    Acquisition of Infrastructure Right-of-Way by Purchase/Negotiation through based on BIR Zonal Values for Lots ONLY (Second Option to Acquire ROW Per RA 8974) ................................................................ 30

    Acquisition of Infrastructure Right-of-Way by Purchase/Negotiation through Appraisal Committee Lots and Improvements (Second Option to Acquire ROW per RA 8974) ............................................................................................................. 33

    Acquisition of Infrastructure Right-of-Way by Purchase/Negotiation through Appraisal Committee Lot Only (Third Option to Acquire ROW per RA 8974) .................................................... 37

    Acquisition of Infrastructure Right-of-Way through Expropriation (Lots and Improvements) (Last Option to Acquire ROW per RA 8974) ........................................................................................... 41

    Removal and Relocation of Informal Settlers ................................................................... 46

    IROW District Offices

    Acquisition of Infrastructure Right-of-Way through Donation (First Option to Acquire ROW per RA 8974) ..................................................... 48

    Acquisition of Infrastructure Right-of-Way through Purchase/ Negotiation based on BIR Zonal Value for Lots and Replacement Cost for Improvements (Second Option to Acquire ROW per RA 8974) ................................................................ 50

    Acquisition of Infrastructure Right-of-Way by Purchase/Negotiation through Based on BIR Zonal Values for Lots ONLY (Second Option to Acquire ROW Per RA 8974) ...................................................................................................................... 54

    Acquisition of Infrastructure Right-of-Way by Purchase/Negotiation through Appraisal Committee Lots and Improvements (Second Option to Acquire ROW per RA 8974) ............................................................................................................. 57

  • Acquisition of Infrastructure Right-of-Way by Purchase/Negotiation through Appraisal Committee Lot Only (Third Option to Acquire ROW per RA 8974) .................................................... 61

    Acquisition of Infrastructure Right-of-Way through Expropriation (Lots and Improvements) (Last Option to Acquire ROW per RA 8974) ..................................................................... 65

    Removal and Relocation of Informal Settlers ................................................................... 71

    NCBDO Appeal on Demolition Order of the Local Building Official Relative to the Enforcement of the Provisions of the NBC and its Implementing Rules and Regulation (IRR) ........................................ 74

    Appeal on the Other Orders of the Local Building Official (LBO) relative to the enforcement of the provisions of the National Building Code (NBC) and its Implementing Rules and Regulations (IRR) (i.e. setbacks, open space/parking requirements, height limitation)................................................................................................................ 77

    Query/Interpretation Relative to the Provisions of the National Building Code (NBC) and its Implementing Rules and Regulations (IRR) Complaint on Violations of the Provisions of the NBC and its IRR .............................................................................. 80

    PID

    Handling Complaints/Feedback and Redress Mechanism .............................................. 83

    Regional Office

    Application of Issuance for Excavation Permit ................................................................ 86

    Application for Highway Permit for Extraordinary Types of Freight Truck and Other Vehicle ....................................................................... 88

    Application for Issuance of Utility Attachment Permit on Bridges .............................................................................................................. 89

    District Engineering Office Application for Issuance of Excavation Permit on National Roads Utility Companies (Water Districts, Telephone Companies, etc.) .......................................