prc citizen's charter

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For many years now, the Professional Regulation Commission (PRC) has served the public in its main office in Manila and in ten (10) regional offices in the cities of Baguio, Cagayan de Oro, Cebu, Davao, Iloilo, Legaspi, Lucena,Tacloban, Tuguegarao, and Zamboanga, and in satellite offices in Pagadian and Butuan.

We are in public service, and there are no reasons why we must not or should not excel in fulfilling our duty. So, aimed at relieving the progressively increasing congestion in the Central and Regional Offices and to facilitate a more effective, fast, and responsive service to the clientele down to the grassroots level, and in compliance with the mandate of the Law, RA 9485, otherwise known as the Anti-Red Tape Act, the Commission formulated and officially adopted the PRC Citizen’s Charter.

The PRC Citizen’s Charter, in essence, is our covenant with the transacting public, our clients, the applicants, examinees and registered professionals. It is our performance commitments, in terms of services delivery. It embodies our service standards in terms of processing time, steps and procedures, requirements and the like.

The Charter is not a mere billboard of services for display, rather it will serve as guide to all our clientele, as well as to the entire Commission, the Professional Regulatory Boards, and all the PRC Stakeholders for a customer-focused, efficient and quality frontline services. It is our way of saying to our clients: “This is how we commit to serve you. This is the kind of service that you can expect from PRC.”

NICOLAS P. LAPEÑA, JR.

Chairman

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I VISION, MISSION, and CORE VALUES ii

II PERFORMANCE PLEDGE iii

III THE GOOD GOVERNANCE CREDO OF SERVICE OF iv

THE PRC OFFICIALS AND EMPLOYEES

III FEEDBACK/ REDRESS MECHANISM v

IV FEEDBACK FORM vi

V LIST OF FRONTLINE SERVICES (Central Office) vii

VI FRONTLINE SERVICES – STEPS AND PROCEDURES 1

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“The Professional Regulation Commission is the instrument of the Filipino people in securing for the nation a reliable, trustworthy, and progressive system of determining the competence of professionals by

credible and valid licensure examinations and standards of professional practice that are globally recognized.”

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“To deliberately, scientifically, and consistently determine the competence of professionals through the

provision of professional standards and judicious issuance of professional license.”

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Q – rofessionalism and integrity

S!– esponsibility, Unity and Accountability !D – ompetence and Excellence

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We, the officials and employees of the Professional Regulation Commission pledge to:

Q rovide quality service to stakeholders and with special concern to differently-abled, pregnant/nursing

women and senior citizens from Monday to Friday, 8:00A.M. to 5:00P.M. without noon break;

S egulate the practice of all Professions through the strict adherence to the rules and regulations

embodied in Republic Act6 8981 (PRC Modernization Act of 2000) and various professional regulatory laws;

D! ommit to the ideals of integrity, competence, and transparency through an effective customer feedback

mechanism and easy access to information through our website (www.prc.gov.ph) and telephone numbers 735-1535 or 736-1488.

All these we pledge, because YOU deserve IT.

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THE GOOD GOVERNANCE CREDO OF SERVICE OF THE PRC OFFICIALS AND EMPLOYEES

UIF!QSPGFTTJPOBM! The Professional looks after our health, education, security, and welfare. We should reciprocate his deeds by attending to his needs. He has sworn (on oath) to serve humanity with competence, so we should empower him so he can fulfill such duty. He is committed to practice with ethical proficiency. We should serve him with integrity. He is the country’s foremost bid for global competition. We must protect and uphold his welfare. He is a professional. We should extend professional treatment. He is the reason for our being in the Commission. We should accord him the respect, dignity, and quality service he rightfully deserves. He is our responsibility, not liability. He is not an outsider; he is part of the PRC family. He is our client, our valued customer. His satisfaction is our success, his dissatisfaction is our failure. The Professional is us. What he becomes reflects how well we have served him.

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Please let us know how we have served you by doing any of the following: • Accomplish our Feedback Form available at the Service Windows and drop it in the Suggestion Box; • Directly e-mail us to • Call us at 736-4880 ; and/or 736-2251. • Talk to our Officer of the Day at the Public Assistance desk.

THANK YOU for helping us to continuously improve our services.

FEEDBACK/SURVEY FORM

ABOUT YOU

Please complete the information below in case we need to get in touch with you or you may want further assistance from us.

Clients Name: _____________________________

Contact Address: ____________________________

Tel. No: ____________________________

E‐mail Address: ____________________________

NO LUNCH BREAK/COFFE BREAK

MONDAY TO FRIDAY

Please do not forget to drop this Customer Service Survey Form at the DROP BOX at the Main Entrance or Service Windows.

Thank you.

OFFICE OF THE CHAIRPERSON

Professional Regulation Commission

________________________________________________________________________

Tel. No. _______________________

Tel. No. _______________________

E‐mail: ________________________

FOR COMPLAINTS:Our foremost concern is to give you

customer‐focused, efficient and quality frontline services. But to know what you want, we have to hear from you

May we request you, therefore, to accomplish this Customer Service Survey Form. It will just take less than a minute to fill out this form. Your response will be of infinite value to us.

Professional Regulation Commission _____________________

DATE & TIME OF VISIT (IMPORTANT)

TRANSACTION/S(PLEASE CHECK):

General Information on PRC (e.g. Exam Requirements, Schedule of Exam., etc.)

Application for Licensure Examination

Application for Initial registration of License

Renewal or Claiming of PRC License Card & BC

Certification of Renewal and Good Standing

Certification and authentication of PRC License Card & BC

Certification and Authentication of Board Ratings, Passing, State Board Verifications

Others(please specify) ________________

Please rate our services and personnel by checking the answer of your choice.

LEGEND: SA ‐ Strongly Agree A ‐ Agree D ‐ Disagree SD – Strongly Disagree N ‐ Neutral

A. Staff Behavior SA A N D SD

1. The Information Officer‐of‐ the‐Day at entrance gave accurate information and instructions. 2. The counter/window personnel approached: a) Gave accurate and complete information and instructions. b) Was courteous

c) Was efficient & fast

B. Services Rendered SA A N D SD

1. I was attended to Immediately 2. I got the information I wanted. 3. I received the documents I requested on the schedule date. 4. I saw no sign of Unusual activity of anyone asking money or favor in exchange for services. C. Environment SA A N D SD 1. Helpful directional Signages/flowcharts. 2. Well maintained facilities: a) Restrooms b) Lobby and Floors c) Rooms d) Premises e) Table & Chairs 3. Pleasant Ambiance: a) Lighting b) Ventilation

D. Security SA A N D SD

1. The security guards are doing their job very well. 2. I fell safe within the PRC premises

Other Comments and Suggestions

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Areas for Improvement

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Commendation (if any)

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

LIST OF FRONTLINE SERVICES

CENTRAL OFFICE

TYPE OF FRONTLINE SERVICE FORMS PROCESSING TIME (under normal condition) OFFICE/PERSON RESPONSIBLE

1

Baccalaureate Php 900.00 App Form No. 001 30 mins - 45 mins Application Division

Non-Baccalaureate 600.00 App Form No. 001-A - Application Processor Complete (Theory & Practical) 1,300.00 App Form No. 002 (NOA) - Issuing Officer Theory Only 900.00 PRC Form N0. 3 (PERRC) Cash Division/Cashier

Practical Only 300.00 Customer Service- CSC Staff Conditioned/Prelims 450.00 Ocular Pharmacology 1,500.00

2Office for Professional

Teachers/Application Processor

FEES

LICENSURE EXAMINATION SERVICES:

Processing of Application for Licensure Examinations (Various Boards)

Processing of Application for Licensure Examination - Professional Teachers

Elementary900 00 OPT Form 101-2 30 45 i tPh

ppCash Division/Cashier

Secondary Customer Service Center/CSC Staff

Paper and Pencil Php 900.00

Action Sheet

82.5 minutes

Marine Deck/Engineer Officers Division/Application Processor/Issuing

Officer Customer Service Center/CSC Staff

Computer-based or Walk-in Examination System (WES)

900.00Online Application Form

80 - 90 minutesMarine Deck/Engineer Officers

Division/Application Processor/Issung Officer

4 Initial Registration- Various Professions 1,050.00 PRC REG Form No. 001 30 - 45 minutesRegistration Division/Registration Officer Cash Division/Cashier Customer

Service Center/CSC Staff

y900.00 OPT Form 101 2

Form No. 03 (PERRC) 30 - 45 minutes Php

3

Processing of Application for Marine Deck/Engineer Officer Licensure Examination

REGISTRATION AND REGULATION SERVICES:


CENTRAL OFFICE

TYPE OF FRONTLINE SERVICE FORMS PROCESSING TIME (under normal condition) OFFICE/PERSON RESPONSIBLEFEES

5 Initial Registration- Professional Teacher 1,050.00 OPT Form No. 003 Certificate of Registration Form 30 - 45 minutes

OPT Registration Unit/Registration Officer Cash Division/Cashier Customer Service Center/CSC Staff

6Renewal of Professional Identification Cards-Various Boards

Varies on the Year-Last-Paid (YLP) or Expiration Date

PRC Reg. Form 003 20 minutes Registration Division/Registration Officer Cash Division/Cashier

7Renewal of Professional Identification Cards- Professional teacher

Varies on the YLP or expiration date of ID PRC Reg. Form 003 20 minutes

OPT Registration Unit/Registration Officer

Cash Division/Cashier Customer Service Center/CSC Staff

I f C tifi t f R i t ti /G d Registration Division/Registration Officer8 Issuance of Certificate of Registration/Good

Standing (Various Boards) Php P 75.00 PRC Reg. Form 005 2-3 working days Registration Division/Registration Officer Cash Division/Cashier Customer




10 Authentications of IDs and Certificate of Registration-Various Boards Php 75.00 PRC Reg. Form 004 2-3 working days

Registration Division/Registration Officer Cash Division/Cashier Customer


9 Issuance of Certificate of Registration/Good Standing (Professional Teacher) Php P 75.00 PRC Reg. Form 005 2-3 working days



11 Authentications of IDs and Certificate of Registration- Professional Teacher Php 75.00 PRC Reg. Form 004 2-3 working days


CENTRAL OFFICE


14 Evaluation of STCW Applications Php 75.00/copy Application Form 25 minutesSTCW/STCW Evaluator, Cash

Division/Cashier Customer Service Center/ CSC Staff

15 Authentication of STCW Certificates Php 75.00/copy PRC Form No. 20 25 minutesSTCW/STCW Evaluator, Cash

Division/Cashier Customer Service Center/ CSC Staff

12 Replacement of Lost Certificate of Registration - Various Boards Php P 300.00 PRC Reg. Form 006 1 month

Registration Division/Registration Officer Cash Division/Cashier Customer




13 Replacement of Lost Certificate of Registration - Professional Teacher Php P 300.00 Application Form 1 month

16 Issuance of Certification - Marine Deck and Engineer Officers Php 75.00 /copy PRC Form No. 20 10 minutes

MEOD or MEOD/MDOD or MEOD Staff Cash Division/Cashier Customer Service

Center/CSC Staff

17 State Board Verification Php 75.00 PER COPY PRC REC-Form No. 002 3 working days Records Management Division/Records Officer

18 Issuance of Authentication- Report of Rating / Passing / Placer/Without Examination/Underage Php 75.00 PRC-REC Form No. 001 1 – 2 working days Records Management Division/Records

Officer

Verification of Examination Results

a. Computer-Assisted Verification NA To present Notice of Admission (NOA) / Valid ID / Authorization Letter 3 – 4 minutes Records Management Division/Records

Officer

b. Manual Verification Verification Slip (VS) – for Manual Verification 5 – 10 minutes Records Management Division/Records

Officer

19


CENTRAL OFFICE


20Issuance of Authentication- Report of Rating / Passing / Placer/Without Examination/Underage Php 75.00 PRC-REC Form No. 001 1 – 2 working days Records Management Division/Records

Officer

21Issuance of Institutional; Performance and List of Examinees in Various Licensure Examinations

Php 75.00/page Letter of Request Will depend on number of examinees Educational Statistics Division/ESD Staff

22

Petition for Correction of Name , Date of Birth, Reversion of Name, and Change of Status due to Marriage

Php 225.00 /petition Petition for Change of Name PRC SRB Form No. 2

25 minutes processing Approval - 10-15 days minum

to a maximum of 3 months

Secretariat/Board Secretary Cash Division/ Cashier Legal Division/al Officer Customer


23

Application for Registration Without Examination Php 900.00 PRC APP Form No. 004

20 minutes processing Approval - 10-15 days minum

to a maximum of 3 months

Secretariat/Board Secretary Cash Division/ Cashier Legal Division/al Officer Customer

Service Center/CSC StaffApplication for Various Accreditations and Registration Php 21.00/document

CPA Firm 1,500.00CPA Partnership 2,000.00

Architect 1,500.00Civil Engineering 5,000.00

Electrical Engineering 2,000.00Mechanical Engineering 2,000.00

25Accreditation of CPE Training/Activity/Program or Medical Representative Activity Program (MRAP)

Php 1,000.00/yr 20 minutes - processing

Php3,000.00 for 3 yrs. 1 - 2 months - approval;

26 Accreditaion of CPE Providers Php 5,000.00 for 3 years PRC CPE Form 20 minutes (Processing)

Approval 1 -2 months

Standards and Inspection Division/CPEC Secretary Cash Division/Cashier SID/Processing

Officer

CPE Form . No. 05-2008

Standards and Inspection Division/CPEC Secretary Cash Division/Cashier SID/Processing

Officer

24 PRC Application form for accreditation/registration

3-4 months to release certificate

Standards and Inspection Divion/SID Procesisng Officer


CENTRAL OFFICE


27 Accreditation of CPA Accounting Teacher Php 1,500.00 Action Sheet 2 - 4 hours - Processing 3 - 4 months - Approval

Standards and Inspection Division/Processing Officer Cash

Division/Cashier

28 Issuance of Certification/Authentication Php 75.00 /copy Action Sheet 45 minutes - processing issuance - 3 days

Standards and Inspection Division/Processing Officer Cash Division/Cashier Customer Service

Center/CSC Staff

29 Issuance of Temporary Special Permit and Professional Identification Card to Former Filipino Professionals

Php 1,250.00 STP Application Form 25 minutes

International Affairs Division/Processing Officer

Registration Division/Registration Officer

I t ti l Aff i

30 Application for Certification for Ineligibility to Take the Licensure Examination for Non-Filipino Citizens

Php 75.00 Action Sheet 20 minutes- processing 1 week - approval

International Affairs Division/Processing Officer Cash Division/Cashier PRB/Chairman Records Management Division

Processing of Application in Licensure ExaminationsClients :

- Filipino citizens, at least 18 years old/21 years old*, and of good moral character- Graduate/Holder of a Degree from a school, college or university recognized by the government- Has not been convicted by final judgment by any court, tribunal or administrative body

Requirements:General/Basic Requirements- NSO Birth Certificate- NSO Marriage Certificate (for married women)- Transcript of Records with scanned picture and remarks: “For Board Exam Purposes”- 4 pcs. Passport size picture (1 ½ x 1 ½ ) with complete nametag in white background- Community Tax Certificate (CTC)

List of Additional Requirements Specified by a Particular Board:

· Certified Public Accountant- First Timers & Repeaters: NBI Clearance- First Timers & Repeaters: NBI Clearance- Repeaters (For two Failures): Certification of Completion of Refresher Course

· Architect- First Timers: NBI Clearance, Logbook, College Diploma, IAPOA/License/PTR Numbers of Mentor- Repeaters: NBI Clearance

· Agriculturist- First Timer: Certification of Good Moral Character

· Chemical Engineer- First Timer and Repeaters: NBI Clearance

· Chemist- First Timers : Title Page and Approval Page of College Thesis

· Criminologist- First Timers: NBI Clearance or Police Clearance and Court Clearance, 3 Certifications of Good Moral Character (Barangay, Church, School, Employer)

· Dentist- First Timers: NBI Clearance or Police Clearance/Certificate of Refresher Course after 3 failures

· Registered Master Electrician- First Timers: Certification of Employment, Certificate of Experience (PRC Form 104) Valid License of Certifying REE/RME/PEEp y p ( ) y g

· Environmental Planner- First Timers: Certification of Employment, Certificate of Experience (PRC Form 104), 1 Certification of Good Moral Character

· Fisheries Technologist- First Timers: One (1) Certification of Good Moral Character (Barangay, Church, School, Employer)

· Forester- First Timers: Two (2) Certifications of Good Moral Character (Barangay, Church, School, Employer)

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· Guidance and Counseling- First Timers: NBI Clearance

· Master Plumber- First Timers (for non-allied profession): Certification of Employment, Certificate of Experience (PRC Form 104), Valid License of Certifying Master Plumber

· Mechanical Engineering (for the Certified Plant Mechanic Examination)- First Timers: Certification of Employment, Certificate of Experience (PRC Form 104), Detailed Description of Equipment,

Valid License of Certifying PME· Midwife

- First Timers: Twenty (20) Handled Deliveries, Five (5) Sutures and Five (5) IVs· Nurse

- First Timers: Summary of Related Learning Experience, OR-DR Cases· Ocular Pharmacology

- First Timers: Certification of Completion of Special Pharmacology Course· Pharmacist

- First timers: Daily Time Record, Certification of Internship (960 Hours)· Physical Therapist/Occupational Therapist

First Timers: Certification of Internship- First Timers: Certification of Internship- Repeaters (with three (3) Failures): Certification of Completion of Refresher Course

· Physician- First Timers: Certification of Internship- Repeaters (with three [3] Failures): Certification of Completion of Refresher Course- Certificate of Attendance and grades (Refresher Course)

· Social Worker- First Timers: 1,000 Case Hours

· Veterinarian- First Timers: NBI Clearance

Forms :App Form No. 001App Form No. 001‐AApp Form No. 002 (NOA)PRC Form N0. 3 (PERRC)

Schedule of Availability of Service : Monday to Friday 8:00 am 5:00 pmMonday to Friday, 8:00 am-5:00 pmPursuant to the Schedule of Licensure Examination issued through Commission Resolution annually

Duration: 30 - 45 minutes

Fees : Varies depending on the type of examination Baccalaureate P 900.00 Practical Only P 300.00

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Non-Baccalaureate P 600.00 Conditioned/Prelims P 450.00 Complete (Theory & Practical) P 1,300.00 Ocular Pharmacology P 1,500.00

Theory Only P 900.00 Finals with Prelims P 450.00

How to avail of the Service :

• Gives the application form• Instructs the applicant to:

-fill-up required entries-refer to the bulletin boards for the needed codes-affix doc metered stamps-notarize the application document-attach window mailing envelope

Office/Person Responsible Location of OfficeDuration (under

normal condition)

Ground Floor 5 – 10 mins.

Step Agency Action

1Gets Application Form from the PublicAssistance Unit

Public Assistance Unit (PAU)/PAU Staff

Client

-attach doc requirements-proceed to the processing counters

2Presents duly accomplished Application Formand the attached required documents Screens and evaluates the application form and

documentary requirementsApplication

Division/Application ProcessorGround Floor, Main

Building 10 – 15 mins.

If the applicant is found to be qualified,assesses the examination fee and gives thePermanent Examination Record & RegistrationCard and Notice of Admission

Instructs the applicant to proceed to theCashier for payment of examination fees

Instructs the applicant to fill-up the PERRC andthe NOA and to submit the accomplished formsto the Issuing Officer after payment

Reflects action and signature on item 16 of the(add: 2‐3 mins)application form (add: 2‐3 mins)

*additional task for repeaters: previously issued PERRCs are searched and pulled-out from the vault

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Office/Person Responsible Location of OfficeDuration (under

normal condition)

Step Agency ActionClient

*additional task for conditioned examinees:Processing Officer instructs applicant toproceed to the Records Section for subject andgrade verification

Records Management Division/Records Officer

Ground Floor,Annex Bldg.

*additional task for those with citizenship issue: Processing Officer directs the applicant to proceed to Legal Division for appropriate action

Legal Division/Legal Officer Second Floor, Main Bldg.

3 Pays the examination fee Receives and issues the Official Receipt

Reflects the official receipt number and date ofpayment on the application form. The Cashieris also required to affix his/her signature.

Instructs the applicant to surrender all

2 minutesCash Division/Cashier Ground Floor

Instructs the applicant to surrender allapplication documemts to Issuing Officer

4Submits duly accomplished applicationdocuments to the Issuing Officer

Checks the application forms and documentaryrequirements

Signs and issues the NOA together with theofficial receipt CTC, mailing envelope if theapplication documents are found to be in order Signs the application form and give theapplicant the Examinee’s Guide andExamination Program.

Instructs the applicant to browse www.prc.gov.ph or come back to PRC 2-3 working days prior the 1st day of examination for their examination building and room assignments.

10 ‐15 mins Ground Floor, Main

BuildingApplication Division/Issuing

Officer

END OF TRANSACTIONEND OF TRANSACTION

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Application for Licensure Examination for Teachers (L.E.T.)Clients : LET ApplicantsRequirements :

Original and photocopy of Birth Certificate issued by the National Statistics Office (NSO) in security paper; Original and photocopy of Marriage Certificate issued by the NSO in security paper (for married female applicants),For NON-AVAILABILITY OF RECORDS, Negative Certification issued by NSO should be accompanied by a Certificate of Live Birth/Marriage from the Local Civil Registrar (LCR) duly authenticated by the authorized NSO StatisticianFor NON-READABLE ENTRIES in NSO (Birth/Marriage Certificate), a clear copy of LCR Form 102 or LCR Form 1A should be submitted; FOR EDUCATION GRADUATES: Original and photocopy of the Transcript of Records for degree earned with SCANNED PICTURE, remarks “FOR BOARD EXAMINATION PURPOSES ONLY”, bearing the exact date of graduation and Special Order Number;FOR NON-EDUCATION GRADUATES: Original and photocopy of the Transcript of Records for degree earned with SCANNED PICTURE, remarks “FOR BOARD EXAMINATION PURPOSES ONLY”, bearing the exact date of graduation and Special Order Number indicated thereon and Transcript of and Transcript of Records for 18 units of credit in Professional Education courses; Original and photocopy of College Diploma if exact date of graduation is not indicated on the Transcript of Records;Original and photocopy of College Diploma if exact date of graduation is not indicated on the Transcript of Records;CHED recognition or permit to operate for graduates of new schools/programs; Three (3) recent identical copies of passport size pictures in plain white background with complete name tag;Two (2) pieces window envelopes with metered mailing stamp for ordinary mail (for Notice of Room Assignment and Report of Rating);Current Community Tax Certificate (Cedula).

Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pm

Fees : P 900.00 Examination fee, P21.00 documentary stamps

Form : Teacher Application Form (TAF)Duration : 30 - 45 minutes

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1 Secures and fills out teacher application form (TAF)

OPT staff issues PRC OPT. Form No. 101-2 (TAF), PRC Form No. 03 (PERRC) Public Assistance Unit Ground Floor 1 minute

Accomplishes PERRC and pays for metered Affixes metered documentary stamps on Customer Service Center G

1 minute2Presents TAF and required documents to processing officer at OPT-Application Windows 11-15.

Verifies, evaluates and processes application, then issues PRC Form No. 03 (PERRC) to be accomplished by the applicant.

OPT/Application Processor 3rd flr. Annex Bldg.

Duration of Activity (under normal

condition)Location of OfficeOffice/Person ResponsibleStep Client Agency Action

3 Accomplishes PERRC and pays for metereddocumentary stamp.

Affixes metered documentary stamps on TAF

Customer Service Center (CSC) CSC Staff Ground Floor 2 minutes

4 Pays prescribed fees at the Cashier. Issues official receipt. OPT/ Cashier 3rd flr. Annex Bldg. 2 minutes

5

Submits duly accomplished TAF, PERRC,required documents and Official Receipt toIssuing Officer at OPT Application Windowsfor final review of documents.

Validates, reviews application and issues Application Stub, Examinee's kit and Program of Examination.

OPT/Issuing Officer 3rd flr. Annex Bldg. 2 minutes

6

Receives Notice of Room Assignment or Login at PRC website or go back to PRC for theroom assignment two to three weeks beforethe date of exam.

OPT staff posts room assignments at the PRC grounds, mails and coordinates with

ICT Division for the posting of room assignment.

OPT and ICT Division3rd flr. Annex

Bldg./2nd floor, Main Bldg

END OF TRANSACTION

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Processing of Application for Marine Deck Officers Licensure Examination - Paper and Pencil ExaminationClients : New Applicants, Registered Marine Deck & Engine OfficersRequirements:

1. BSMT Transcript of Records with scanned picture, date of graduation (mm/dd/yy), S.O. number, seal of school and with remarks “ for licensure examination purposes only”2. NSO Birth Certificate in Security Paper3. Training Record Book4. NBI Clearance5. Valid Medical Certificate 6. Approved seagoing service documented in (a) SIRB, C.S. Form No. 5, approved POEA Contract and certification from company7. Four (4) pieces passport size colored pictures in white background, in proper merchant marine uniform and with shoulder boards, proper haircut, , no head gear, no eyeglasses and with complete nametag

Form/s: Action SheetSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pm - No Coffee/Lunch BreakFees : P900.00Duration: 30-45 minutesHow to avail of the Service :I A Paper and PencilI.A Paper and Pencil

30 seconds

2

Fills-out Action Sheet and submit it to the Receiving Counter (Window 11) and wait for your name to be called in the processing counters (Windows 9, 10 & 13) or other

-do- 15 minutes

Location of OfficeDuration

(under normal condition)

Issues AS and instructs applicant to fill-up the AS.

Marine Deck Officers Division(MDOD) or Marine Engine Officers Division

(MEOD)/Information Officer4th Floor PRC Annex Bldg. 30 seconds

Step Client

1 Secures Action Sheet (AS) from the Information Counter.

Agency Action Office/Person Responsible

Page 7



Step Client Agency Action Office/Person Responsible

Receives the duly accomplished AS from the applicant, issue a Service Number and instructs applicant to wait for his name/Service Number to be called.

MDOD) or (MEOD)/Information Officer -do- 30 seconds

Instructs applicant to present/submit original and photocopies of all documentary requirements fordocumentary requirements for evaluation. After evaluation, the applicant is instructed to accomplish Notice of Admission (NOA) and Permanent Examination and Registration Record Card (PERRC) and pay the prescribed examination fees to the Cashier.

Marine Deck Officers Division(MDOD) or Marine Engine Officers Division (MEOD)/Application Processor

-do- 25 minutes

3

Pays examination fee at the Cashier’s Counters (Windows 16 or 17) and fill-up NOA and PERRC and submit to the designated Issuance Counter

Receives and acknowledges payment and issues official receipt Cash Division/Cashier -do- 10 minutes

4Accomplishes all PRC Forms. Copy Application Number on th N ti f Ad i i

-do- 15 minutesthe Notice of Admission

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5

Proceeds to the Customer Service Center for the metered documentary stamp and PRC Coop Store for the metered mailing envelope.

Receives the duly accomplished AS from the applicant. Affixes documentary metered stamp.

Notarizes the application document.

15 minutesCustomer Service Center(CSC)/CSC Staff Ground Floor PRC Bldg.

Attaches window mailing envelope.

6Proceeds to the Issuance Counter (Window 14) or other designated counters.

-do-

Receives processed/approved applications from the applicant together with the duly accomplished AS, NOA, PERRC, including metered mailing envelope and Official Receipt.

Reviews processed application, NOA and PERRC.

2 minutesMDOD or MEOD/Issuing Officer -do-

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Issues NOA together with the Official Receipt, metered mailing envelope, a copy of Examinees’ Guide and Program of Examination to the examinee.

7

Comes back to PRC 2-3 days before the examination date for verification of school/building/room assignment or visit PRC Website (www.prc.gov.ph.)

-do-

END OF TRANSACTION

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Processing of Application for Marine Deck Officers Licensure Examination - Computer-bAsed or Walk-in-Examination System (WES)Clients : Registered Marine Deck & Engine Officers, Liaison Officers if registered marine officer is on-boardRequirements:Original and Photocopies of documentary and training requirements

Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pm - No Coffee/Lunch BreakFees : P900.00How to avail of the Service :

Go to PRC Web Portal (http://www.prc.gov.ph/)

Duration (under normal condition)

Location of Office

Internet Café or selected kiosk. 15 minutesApplicant

Agency Action Office/Person ResponsibleStep Client

1 Login to LERIS

( p p g p )Click the MyPRC login link found on the upper left hand corner of the page

For existing PRC Web Portal users, enter your surname and password then click the “Apply for an Examination” link. Proceed to Step 2

For new PRC Web Portal users, click “Click Here to Register”

Enter a valid username, password and confirm password then click the “Next” button

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Location of OfficeAgency Action Office/Person ResponsibleStep Client

Fill-out the Personal Information page. Make sure to fill out all required fields (marked by an *) Double check all your entries and spelling before submitting the form

After successfully submitting the form, click “go to Main Page” to access the LERIS Main Menu

Click “Apply Now” to apply for an examination Proceed to Step 2examination. Proceed to Step 2

Fill-out the Application Form Applicant -do- 15 minutesOn Select Profession page, select “OFFICER-IN-CHARGE OF A NAVIGATIONAL WATCH’ or “CHIEF MATE” as applicable. Click Continue.

On Select Examination page, select either “FIRST TIMER” for first-time examinees or “REPEATER-COMPLETE” for repeater examinees. Click Continue.

On the Application Form page, add entries to the following:

2

entries to the following:

Educational Background (required)

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Review Centers (required)- select self-review if none

Training Centers (optional)

Practical Assessment (optional)

On the examination Details, click the “ View Available Schedule” and take note of the available schedules.

Click Back button to go back to the Application FormSelect your desired levelSelect your desired level

Select place of examination

Select date of examination

Select preferred submission site (This will be where your application will be processed)

Select your Legal statusSelect your notification typeClick Continue button to proceed to Step 3

Attach your supporting documents

Page 13



3

Click Browse and select the filename of the documents to be attached. Acceptable file types are *.jpeg, *.tiff or *.zip only. Maximum file size is 10MB. For multiple pages, please use Microsoft Office Document Imaging to print multiple *.jpeg files into one *.tiff file or use Winzip to compress your images in one *.zip file.

10 minutes

Click Upload to continue

Applicant -do-

p

Print/copy Application Acknowledgement

4Take not of your Application Number. This would be used in processing your application.

Applicant -do- 15 minutes

Proceed to PRC.

5PRC will review and process your documents after online submission

Please wait for e-mail notification from PRC for further instructions

When instructed to do so, go to PRC , gMaritime Division/s with original copies of your documents for verification, payment and biometrics processing.

Page 14



Note: Make sure to add [email protected] in your e-mail’s contact list to prevent e-mails from PRC from being marked as spam.

6

To present/submit original and photocopies of all documentary requirements for evaluation. After evaluation, the applicant is instructed to wait for the approval of application by the Board.

Application Processor -do- 25 minutes

7 Applications are forwarded to the Board for approval Board of Marine Deck Officers -do-

1 to 5 working days Iif board is present no need to wait for 1-5

working days

8

After approval of the Board, the applicant will proceed to PRC for payment, biometrics and for the subsequent issuance of NOA.

Applicant -do-

9

Final review and check of documents. If in order, prints and issues Notice of Admission. Issuing Officer 15 minutes

END OF TRANSACTION

Page 15

mailto:[email protected]�

Initial Registration - (Various Professions)Clients : Successful Examinees/Registered ProfessionalsRequirements : Oath Form, 2 pcs. passport size picture with name tag in white background, 1 pc. 1" x 1" picture with

name tag in white background, community tax certificateForm: PRC Reg. Form No. 001Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : Baccalaureate degree - P1,050.00 Non-baccaulaureate degree - P870.00 P21.00 Documentary stamps Duration : 30 - 45 minutesHow to avail of the Service :

1

2 Pays for the metered documentary Customer service staff meters 2 minutes

Duration (under normal

condition)

Ground floor 2 minutes

P bli A i t it G d fl

Office/Person Responsible Location of Office

Public Assistance unit

Step Client Agency Action

Fills out oath form Issues oath form PRC Reg. Form No. 001.

2 Pays for the metered documentary Customer service staff meters 2 minutesstamp. oath form.

3 Takes oath before notary Notary public or authorized person 5 minutespublic or any authorized person to signs oath form.administer oath

4 Submits oath form for verification 5 minutesand assessment of fees atdesignated counters.

5 Pay prescibed fees at the cashier. Issues official receipt. Cash Division/Cashier Ground floor 2 minutes6 Registrant fills out registry sheet and Receives oath form issues claim slip 10 minutes

receives claim slip. with scheduled date.7 Return to Registration Division 5 minutes

Window 13,23 or 32 to claim PRC IDafter 15 working days.

8 Claims certificate of registration at 10 minutesWindow 17,19 or 31 after 3 months.

9 Client goes to Customer Service Affixes metered documentary stamps Customer Service 2 minutesf t d d t t tifi t f i t ti

Releases certificate of registration Registration Division/Registration Officer Ground floor

Ground floor

Verifies from master list and assesses payment

Registration Division/Registration Officer Ground floor

Public Assistance unit Ground floor

PRC Attorney or PRC Official Ground floor

Ground floor

Releases ID. Registration Division/Registration Officer Ground floor

Registration Division

for metered documentary stamp. on certificate of registration.

10 Returns to Window 17,19 or 31. Affixes dry seal. Registration Division/Registration Officer Ground floor 5 minutes

Ground floor

END OF TRANSACTION

Page 16

Initial Registration-Professional TeachersClients : Successful LET ExamineesRequirements : Oath Form, Board Certificate Form, 2 pcs. passport size pictures with complete name tag in white background,

1 pc. 1" x 1" picture with complete name tag in white background, current community tax certificate.Form/s : Oath Form and Certificate of Registration FormSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : Initial Registration Fee - P1,050.00, P 21.00 Documentary stamps Duration: 30-45 minutesHow to avail of the Service :

1 Fills out oath form & Certificate ofRegistration form.

Issues Oath form & Certificate of Registration Form.

Office for Professional Teachers(OPT)

3rd flr. Annex Bldg. 2 minutes

Step Client Agency Action Duration (under normal condition)

Location of Office

Office/Person Responsible

Registration form. Registration Form. Teachers(OPT) Bldg.

2 Pays for the metered documentarystamp. Meters Oath Form. Customer Service Center

(CSC)/CSC Staff Ground floor 2 minutes

3

Takes oath before notary public or anyauthorized person to administeroath/PRC Service Center at EverGotesco Recto.

Notary public or authorized person signs oath form.

PRC Attorney or PRC Official Ground floor 5 minutes

4 Submits oath form for verification andassessment of fees at OPT Window 16.

Verifies from master list and assesses payment. OPT/Registration Officer 3rd flr. Annex

Bldg. 5 minutes

5 Pays prescribed fees at the cashier. Cashier issues official receipt. OPT/Cashier 3rd flr. Annex Bldg. 2 minutes

6 Fills out registry sheet and receivesclaim slip at OPT Window 17

Receives oath form, assigns registration number and issues claim stub with scheduled date of release OPT/Registration Officer 3rd flr. Annex

Bldg 10 minutesclaim slip at OPT Window 17. stub with scheduled date of release both for PIC & COR.

Bldg.

Page 17


Location of Office

Office/Person Responsible

7Returns to OPT Registration UnitWindow 22 on scheduled date to claimPRC ID.

Releases ID to Professional upon receipt & verification of claim slip. OPT/Registration Officer 3rd flr. Annex

Bldg. 5 minutes

8 Claims Certificate of Registration at OPTWindow 19 after 6 months.

Releases COR to Professional upon receipt & verification of claim slip. OPT/Registration Officer 3rd flr. Annex

Bldg. 2 minutes

9 Goes to Public Assistance Unit Centerfor metered documentary stamp.

Affixes metered documentary stamps on COR. CSC/CSC Staff Ground floor 2 minutes

Returns to Opt Window 19 to sign log Affixes dry seal and releases COR to 3rd flr Annex10 Returns to Opt Window 19 to sign logbook for COR.

Affixes dry seal and releases COR to Professional. OPT/Registration Officer 3rd flr. Annex

Bldg. 2 minutes

END OF TRANSACTION

Page 18

Renewal of Professional Ids-Various ProfessionsClients : Registered ProfessionalsRequirements : 2 pcs. passport size picture with name tag in white background,

photocopy of latest PRC ID, if availableForm: PRC Reg Form No. 003Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : Varies depending on the last paymentDuration : 20 minutesHow to avail of the Service :

Office/ Location

Person Responsible of Office

1 Public Assistance Unit


Secures and fills out application for renewal Issues PRC Reg. Form No. 003


condition)


2 Proceeds to Registration Division,Window 16,18 or 27 for assessmentof fees.

3 Pays prescibed fees at the cashier. Issues official receipt. Cash Division/Cashier Ground floor 2 minutes

4

5 Returns to Registration DivisionWindow 13, 23 or 32 to claim PRC ID.after 15 working days.

Registration Division/Registration Officer Ground floor 5 minutes

Verifies and assesses payment Registration Division/Registration Officer Ground floor

END OF TRANSACTION

Returns to Registration Division, receives claim slip

Receives application for renewal, indicates scheduled date Registration Officer/ Ground floor 5 minutes

Releases ID

5 minutes

Page 19

Renewal of Professional IDs-Professional TeachersClients : Registered Professionals

Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmDuration: 20 minutesFees : Varies on the YLP or expiration date of IDHow to avail of the Service :

Office/ Location


1 Registered professional or authorized representativesecures and fills out application for renewal. Issues PRC Reg. Form No. 003 OPT/Registration Officer 3rd flr. Annex Bldg. 2 minutes

2 Proceeds to OPT-Registration Unit Window 21 forassessment of fees. Assesses payment. OPT/Registration Officer 3rd flr. Annex Bldg. 5 minutes

Requirements : 1 pc. passport size picture with complete name tag in white background, photocopy of lates PRC ID (if available)

Step Client Agency ActionDuration (under

normal condition)

3 Pays prescibed fees at the cashier. Issues official receipt. OPT Cashier 3rd flr. Annex Bldg. 2 minutes

4 Returns to OPT-Registration Unit Window 21 andreceives claim slip.

Receives application for renewal, indicate scheduled date of release. OPT/Registration Officer 3rd flr. Annex Bldg. 5 minutes

5 Returns to OPT-Registration Unit Window 22 to claimPRC ID on scheduled date. Releases ID. OPT/Registration Officer 3rd flr. Annex Bldg. 5 minutes

END OF TRANSACTION

Page 20

Issuance of Certification of Registration/Good Standing (Various Boards)Clients : Registered Professionals/Authorized RepresentativesRequirements : Registration NumberForm : PRC Reg. Form No. 005Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P75.00 certification fee; documentary stampDuration: 2-3 working daysHow to avail of the Service :

Office/ Location


2 Pays prescibed fees at the cashier Receives payment and issues official Cash Division/Cashier Ground floor 2 minutes

2 minutes


Public Assistance Unit Ground floor


1 Secures and fills out application for certification Issues PRC Reg. Form No. 005

2 Pays prescibed fees at the cashier. p yreceipt. Cash Division/Cashier Ground floor 2 minutes

Proceeds to the Registration Division Receives application. Issues claim slip

Window 16, 18 or 30. with scheduled date.

Returns to Registration Division Issues certification, advises client toWindow 17, 19 or 32 to claim certification. pay metered documentary stamp.after 2 days.

5 minutes

5 minutes

END OF TRANSACTION

3 Registration Division/Registration Officer Ground floor

4 Registration Division, Customer Service Center Ground floor

Page 21

Issuance of Certification of Good Standing-Professional TeachersClients : Registered ProfessionalsRequirements : Original or photocopy of Professional Identification Card or Certificate of RegistrationSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P75.00 certification fee; P21.00 metered documentary stampDuration: 2 - 3 working daysHow to avail of the Service :

Office/ Location

Person Responsilble of Office

1 Secures and fills out application forcertification. Issues PRC Reg. Form No. 005 OPT/Registration Officer 3rd flr. Annex Bldg. 2 minutes

2 Pays prescibed fees at the cashier. Issues official receipt. OPT Cashier 3rd flr. Annex Bldg. 2 minutes


3 Proceeds to the OPT-Registration UnitWindow 19.

Receives application. Issues claim slip with scheduled date. OPT/Registration Officer 3rd flr. Annex Bldg. 5 minutes

4 Returns to OPT-Registration Unit Window 19to claim Certification after 3 days.

Issues certification, advises client to pay metered documentary stamp.

OPT Registration Unit, Costumer Service

3rd flr. Annex Bldg., Ground Floor 5 minutes

END OF TRANSACTION

Page 22

Authentication of Professional Ids and Certificates of Registration - Various BoardsClients : Registered Professionals/Authorized RepresentativesRequirements : Photocopy of documents to be authenticatedForm: PRC Reg. Form No. 004Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P75.00 authentication fee; P21.00 documentary stampDuration: 2 -3 working daysHow to avail of the Service :

Office/ Location

Person Responsible of OfficeIssues PRCReg. Form No. 004

* For DFA authentication PRC Reg Form No 004 (DFA)


2 minutesPublic Assistance Unit


1 Secures and fills out application for authentication Ground floor

* For DFA authentication. PRC Reg. Form No. 004 (DFA)

3 Pays prescibed fees at the cashier. Receives payment and issues official receipt. Cash Division/Cashier Ground floor 2 minutes

Proceeds to Registration Division, Receives application of documents.Window 16, 18 or 30 receive, claim slip. Issues claim slip.

* DFA applicants are advised to claimtheir authenticated documents at DFA.(after 5 days).

Returns to Registration DivisionWindow 17, 19 or 32 to claim authenticated documents after 2 days.

2 minutes

5 minutes

5 minutes

END OF TRANSACTION

4Registration

Division/Registration Officer

Ground floor

5 Releases authenticated copies Registration Division/Registration officer Ground floor

2 Pays for metered documentary stamp Meters photocopies of documents Customer Service Center Ground floor

Page 23

Authentication of Professional IDs and Certificates of Registration - Professional TeachersClients : Registered ProfessionalsRequirements : Original and Photocopy of documents to be authenticatedSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P75.00 authentication fee; P21.00 documentary stampDuration: 2 -3 working days


1 Secures and fills out application forauthentication. Issues PRC Reg. Form No. 004 OPT/Registration Officer

Office/Person Responsible Location of OfficeStep Client Agency Action



condition)

For DFA authentication. PRC Reg. Form No. 004 (DFA)

2 Pays for metered documentary stamp. Meters photocopies of documents. Customer Service Ground floor 2 minutes

3 Pay prescibed fees at the cashier. Issues official receipt. OPT Cashier 3rd flr. Annex Bldg. 2 minutes

4 Proceeds to OPT-Registration Unit Window19 to received claim slip.

Receives application of documents, issues claim slip. OPT/Registration Officer 3rd flr. Annex Bldg. 5 minutes

Client returns to OPT-Registration UnitWindow 19 to claim authenticateddocuments after 3 days.

Release authenticated copies of documents. OPT/Registration Officer

DFA applicants are advised to claim their authenticated documents at DFA after 5


5 3rd flr. Annex Bldg. 5 minutes

authenticated documents at DFA after 5 working days.

END OF TRANSACTION

Page 24

Replacement of Lost Certificate of Registration-Various BoardsClients : Registered Professionals/Authorized RepresentativeRequirements : Affidavit of loss, 1 pc passport size picture with name tag in white background.Form: PRC Reg. Form No. 006Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P300.00 replacement fee; P21.00 documentary stampDuration: 1 monthHow to avail of the Service :

Public Assistance Unit staff issues PRC Public Assistance Unit Ground floor 2 minutesReg. Form No. 006.

2 Pays prescibed fees at the cashier. Cashier issues official receipt. Cash Division/Cashier Ground floor 2 minutes

1



condition)Step Client Agency Action

Fills out application for replacement of certificate of registration

2 Pays prescibed fees at the cashier. Cashier issues official receipt. Cash Division/Cashier Ground floor 2 minutesGround floor 5 minutes

Returns to Registration Division Ground floor 5 minutesWindow 17, 19 or 32 to claim duplicatecertificate of registration.Goes to Customer Service Center Ground floor 2 minutes

for metered documentary stamp.

6 Returns to Window 17,19 or 32. Affixes gold seal.Registration

Division/Registration Officer


3

4

Receives application and issues claim slip with scheduled date

Registration Division/Registration

Officer

Registration staff releases duplicate certificate of registration

Registration Division/Registration

Officer

Meters certificate of registration. Public Assistance Unit5

END OF TRANSACTION

Proceeds to Registration Window 16, 18 0r 30 and submits affidavit of loss/damage and Official Receipt

PAge 25

Replacement of Certificate of Registration - Professional TeachersClients : Registered ProfessionalsRequirements : Affidavit of loss, 1 pc passport size picture with name tag in white background.Form : PRC Reg. Form No. 006Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P300.00 replacement fee; P21.00 documentary stampDuration: 1 month


1 Fills out application for Certification. Issues PRC Reg. Form No. 006 OPT/Registration Officer 3rd flr. Annex Bldg. 2 minutes

Step Client Agency Action Office/Person Responsible Location of OfficeDuration (under

normal condition)

pp g g g

2 Pay prescibed fees at the cashier. Cashier issues official receipt. OPT Cashier 3rd flr. Annex Bldg. 2 minutes

3Proceeds to the OPT-Registration UnitWindow 19. Submit affidavit of loss/damageand official receipt.

Receives application. Issues claim slip with scheduled date of release. OPT/Registration Officer 3rd flr. Annex Bldg. 5 minutes

4 Returns to OPT-Registration Unit window 19after 1 month to claim replacement of COR.

Issues COR, advises client to pay metered documentary stamp. OPT/Registration Officer 3rd flr. Annex Bldg. 5 minutes

5 Goes to Customer Service Center formetered documentary stamp. Meters COR. Customer Service Center

(CSC/CSC Staff Ground floor 2 minutes

Returns to Opt Window 19 to sign log book Affixes dry seal and releases COR6 Returns to Opt Window 19 to sign log bookfor COR.

Affixes dry seal and releases COR to Professional. OPT/Registration Officer 3rd flr. Annex Bldg. 2 minutes

END OF TRANSACTION

Page 26

Evaluation of STCW ApplicationsClients : Registered Marine Deck & Engine Officers, Liaison Officers if registered marine officer is on-boardRequirements:Original and Photocopies of documentary and training requirementsSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pm - No Coffee/Lunch BreakFees : P75.00 per copy; P21.00 documentary stamp per photocopyDuration: 25 minutesHow to avail of the Service :

1Presents all original documentary and training requirements together with photocopies of all original documents

Evaluates completeness of submitted requirements, stamps Original presented on photocopies and returns original documents to the marine officer

STCW/EvaluatorWindows 3, 4, 6, 7 & 8

at 4th Floor Annex Building

15 minutes (if requirements are complete and in order)


condition)Step Client Agency Action Office/

Person Responsible Location of Office

Page 27

)

Issues claim stub with date of release :

For issuance – 10 working days

For revalidation – 15 working days

4 Returns to Releasing Counter on the scheduled release date

Releases STCW Certificates with Official Receipt & instructs applicant to have original STCW Certificates stamped with Metered Documentary stamps

STCW/Releasing Officer Window 2, 4th Floor Annex Building

3 minutes

5 Goes to Customer Service Center for metered documentary stamp

Affixes metered documentary stamps on original STCW Certificates

Customer Service Center/CSC Staff Ground Floor 2 minutes

Window 5, 4th Floor Annex Building

1 minute

END OF TRANSACTION

2 Pays for prescribed fees at the Cashier Receives payment and issues Official Receipt MDOD/MEOD /Cashier Window 16, 4th Floor

Annex Building 2 minutes

3 After payment, returns the processed application to the Information Counter STCW/Information Officer

END OF TRANSACTION

Page 27

Authentication of STCW CertificatesClients : Registered Marine Deck & Engine Officers, Liaison Officers, Authorized RepresentativeRequiremeOriginal STCW Certificates together with photocopies to be authenticatedForm : Form No. 20Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pm - No Coffee/Lunch BreakFees : P75.00 per copy; P21.00 documentary stamp per photocopyDuration: 25 minutesHow to avail of the Service :

STCW/Information OfficerWindow 5, 4th

Floor Annex Building

1 minute

Step Client Agency Action Office/ Person Responsible

Location of Office


1 Presents original STCW Certificates and photocopies for authentication Issues Form No. 20

Customer Service Center/CSC Staff Ground Floor 2 minutes

3 Pays prescribed fees at the Cashier Cashier Issues Official Receipt MDOD & MEOD/Cashier Window 16, 4th


2 minutes

5 Returns to Releasing Counter to claim the Authentication

Releases the Original and Authenticated STCW Certificates STCW/Releasing Officer

Window 2, 4th


1 minute

STCW/Certification / Authentication Officer

Window 1, 4th


1 minute

END OF TRANSACTION

2 Pays for metered documentary stamps Customer Service Center personnel stamps metered documentary stamps on photocopies

4 Authentication/ Certification CounterReceives order of payment, O.R., original and photocopies of STCW Certificates for authentication. Issues claim stub

Page 28

Issuance of Certification - Marine Deck and Engineer OfficersClients : Registered Marine Deck & Engine Officers, Liaison Officers, Authorized RepresentativeRequirements: Letter request from Manning agency, attached with copies of valid STCW CertificatesForm : Form No. 20Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pm - No Coffee/Lunch BreakFees : P75.00 per copy; P21.00 documentary stampDuration: 10 minutesHow to avail of the Service :

1

Presents request letter for Certification together with photocopies of STCW Issues Form No 20 STCW/Information Officer Window 5, 4th Floor 1 minute

Step Client Agency ActionOffice/

Person ResponsibleLocation of Office


condition)

1g p p

Certificates (COC & EC), then fills out appropriate Form.

Issues Form No. 20 STCW/Information Officer Window 5, 4 Floor Annex Building

1 minute

2 Pays prescribed fees at the Cashier Cashier issues Official Receipt STCW/CashierWindow 16, 4th Floor

Annex Building 2 minutes

3 Proceeds to Authentication / Certification Counter

Receives order of payment, O.R., photocopies of STCW Certificates. Issues claim stub with scheduled date of release

STCW/Certification / Authentication Officer


1 minute

5 minutesSTCW/Releasing Officer and Customer Service Center/CSC

Staff


END OF TRANSACTION

4Returns to Releasing Counter to claim the Certification after 2 working days

Releases the Certification and advises applicant to pay for metered documentary stamp

END OF TRANSACTION

Page 29

Request for State Board Verification or Validation of Registration/License Clients : Examinees/Registered ProfessionalsRequirements:

1. Fully accomplished State Board Verification Slip (SBVS) (PRC REC Form No. 001-A)2. State Board document3. Official Receipt 4. Original and photocopy of valid Prof. License Card/License 5. Original and photocopy of Transcript of Records6. If filed through a representative, an authorization letter or Special Power of Attorney (SPA) and one (1) valid ID

of the representative together with other requirements.Form: State Board Verification Slip, PRC Rec Form No. 001-ASchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pm - No Coffee/Lunch BreakFees : P75.00 per copy; P21.00 documentary stamp per photocopy/ Postage Stamps (amount is determined by place of

destination). The client may opt to avail of the service of a Courier, so postage stamps are not necessaryDuration: 3 working daysHow to avail of the Service :

Step Client Agency Action Office/ Person Responsible Location of Office

Duration of Activity (Under

Normal Condition)

1 Secures State Board Verification Slip (SBVS) at Window C.

Gives client / authorized representative the following instructions: RMD/Records Officer Ground Floor, Annex

Bldg 2 minutes

Fill out the SBVS; Pay the certification/processing fee at the

Cashier (Window 1-4)

Proceed to Customer Service Center (CSC) for metering of documentary stamp on document as well as postage stamps if client avails of the Post Office mail service. If he avails of the service of Courier, there is no need for him to buy postage stamps

2 Fills out SBVS; Acknowledges payment and issues Official Receipt ( PRC OR)

Cash Division/Cashier Ground Floor, main Bldg. 1 minute

Page 30



Normal Condition)

Pays Certification Fee at Window (1 – 4 ) -Cashier

Acknowledges payment of Documentary Stamp and Postage Stamp.

CSC/CSC Staff Ground Floor, Annex Bldg 4 minutes

Goes to the Customer Service Center to pay for metered Doc. Stamp and Postage Stamp.

Meters the document and issues CSC OR for the postage stamp. CSC/CSC Staff Ground Floor

7 minutes

3 Goes back to Window C to submit the following: 4 minutes

1. SBVS2. State Board Document3. PRC Official Receipt

4. CSC OR for Postage Stamp

If Client availed the service of a Courier, he/she must inform the Records Officer about it for proper coordination with the courier service provider.

Receives from client the following: RMD/Records Officer Ground floor, Annex Bldg 5 minutes

duly accomplished SBVS State Board documentOriginal PRC Official Receipt (OR)

OR for the postage stamp paid at CSC (if he/she availed of the Postal Service).

4Instructs the Client to log and sign his/hername in the Log Book RMD/Records Officer Ground floor, Annex

Bldg 2 minutes

End of TransactionNote: Mailing is STRICTLY an office-to-office transaction. PRC is theagency authorized to verify and complete the documents coming fromdifferent countries.

Page 31

Request for Authentication of Rating/Passing / Placer/Without Examination (DFA)Clients: Examinee/Registered Professionals/Authorized RepresentativesChecklist of Requirements:

1. Fully accomplished Action Sheet (PRC REC Form No. 001 for DFA))2. Original and photocopy of document requested for authentication3. Official Receipt 4. Photocopy of latest Prof. License Card or Claim Slip in case PRC ID was renewed and under process

Schedule of Availability of Services: Monday to Friday 8:00 A.M. to 5:00 P.M no Coffee or Lunch BreakFee: P75.00 per copy; P21.00 documentary stamp per photocopyDuration: 1 - 2 working daysHow to avail of the Service :



Normal Condition)

1 Secures Action Sheet (AS) at Window K. Issues Action Sheet Records Management

Division(RMD)/Records OfficerGround Floor,Annex

Bldg 1 minute

2 Fills out Action Sheet. Instructs examinee/registered professional/ authorized representative to fill out the AS. RMD/Records Officer, Ground Floor, Annex

Bldg. 2 minutes

3 Pays for metered documentary stamp at CSC

Meters documentary stamp on photocopied documents.

Customer Service Center(CSC)CSC Staff Ground Floor 5 minutes

4 Pays at the Cashier (Window 1-4) Acknowledges payment of Authentication fee and issues Official receipt

Cash Division/Cashier (Window 1-4) Ground Floor, Main Bldg. 2 minutes

Page 32



Normal Condition)

5Submits documents to RMD and receives claim slip

Receives the duly accomplished AS, Original and photocopies of document and Original Official Receipt (OR) from the applicant/authorized representative and issues Claim Slips: 1. To be presented at PRC to claim the original copy/ies after one (1) day at window E ; 2. to be presented at DFA after five (5) days

RMD/Records Officer, Ground Floor, Annex Bldg. 5 minutes

On due date, submits Claim Slip at

Retrieves the original copies of documents forauthentication and releases the same to theExaminee / Registered Professional / RMD/R d Offi Ground Floor, Annex

i6On due date, submits Claim Slip at Window E.

Examinee / Registered Professional /Authorized Representative, receives claim slipand instructs applicant to wait for his name tobe called


7When name is called, receives the original document/s and logs his/her name inLog Book.

Calls the name of applicant, issues originaldocuments and advises applicant to claimdocuments at DFA after 5 days.


END OF TRANSACTION

Page 33

Verification of Licensure Examination ResultsClients : Examinees\Registered ProfessionalsRequirements:

1. Notice of Admission (NOA) / Valid ID if examinee2. Authorization Letter of Examinee – if representative3. Accomplished Verification Slip (VS) if verification is done manually.

Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pm - No Coffee/Lunch BreakFee: noneDuration: 3 - 10 minutesHow to avail of the Service :

Step Client Agency Action Office/ Person Responsible Location of Office Duration (Under

Normal Condition)

Form: Verification Slip

1

If verification is Computer-assisted: Submit NOA / Valid ID / Authorization Letter of Examinee at Designated Window of RMD. If Manual Verification : Examinee secures Verification Slip (VS) at Window K

Receives NOA/ Valid ID / Authorization Letter (AL). Then verifies the name if it appears in the Computer database. If name being verified appears in the Computer Screen, prints the exam results and releases the verification slip to examinee/authorized representative

Records Management Division

(RMD)/Records Officer

Ground Floor, Annex Bldg. 2 minutes

If Manual Verification : Examinee secures Verification Slip (VS) at Window K

Instructs examinee / authorized representative to fill out the VS RMD/Records Officer Ground Floor,

Annex Bldg. 30 seconds

2

Examinee submits VS to the Receiving Officer at (Window H) and waits for his name to be called at Window H for the releasing of verification results.

Receives the duly accomplished VS from the examinee and instructs examinee / authorized representative to wait for his/her name to be called at designated window.

RMD/Records Officer Ground Floor, Annex Bldg. 5 minutes

3 Examinee receives examination results and Calls the name of the examinee and releases RMD/R d Offi Ground Floor, 1 i t3 Examinee receives examination results and logs his/her name in the Logbook.

Calls the name of the examinee and releases examination results. RMD/Records Officer Ground Floor,

Annex Bldg. 1 minute

End of Transaction

Page 34

Request for Authentication of Rating/Passing / Placer/Without Examination (DFA)Clients: Examinee/Registered Professionals/Authorized RepresentativesChecklist of Requirements:

1. Fully accomplished Action Sheet (PRC REC Form No. 001 for DFA))2. Original and photocopy of document requested for authentication3. Official Receipt 4. Photocopy of latest Prof. License Card or Claim Slip in case PRC ID was renewed and under process

Schedule of Availability of Services: Monday to Friday 8:00 A.M. to 5:00 P.M no Coffee or Lunch BreakFee: P75.00 per copy; P21.00 documentary stamp per photocopyDuration: 1 -2 working daysHow to avail of the Service :


Normal Condition)

1 S A ti Sh t (AS) t Wi d K I A ti Sh t RMD/R d Offi G d Fl A Bld 1 i t1 Secures Action Sheet (AS) at Window K. Issues Action Sheet RMD/Records Officer Ground Floor, Annex Bldg. 1 minute

2 Fills out Action Sheet. Instructs examinee/registered professional/ authorized representative to fill out the AS. RMD/Records Officer, Ground Floor, Annex Bldg. 2 minutes

3 Pays for metered documentary stamp at CSC

Meters documentary stamp on photocopied documents.

Customer Service Center(CSC)CSC Staff Ground Floor 5 minutes

4 Pays at the Cashier (Window 1-4) Acknowledges payment of Authentication fee and issues Official receipt

Cash Division/Cashier (Window 1-4) Ground Floor. Main Bldg. 2 minutes

Submits documents to RMD and

Receives the duly accomplished AS, Original and photocopies of document and Original Official Receipt (OR) from the applicant/authorized representative and

5Submits documents to RMD and receives claim slip

applicant/authorized representative and issues Claim Slips: 1. To be presented at PRC to claim the original copy/ies after one (1) day at window E ; 2. to be presented at DFA after five (5) days


Page 35


Normal Condition)

6On due date, submits Claim Slip at Window E.

Retrieves the original copies ofdocuments for authentication and releasesthe same to the Examinee / RegisteredProfessional / Authorized Representative,receives claim slip and instructs applicantto wait for his name to be called


7When name is called, receives the original document/s and logs his/her name inLog Book.

Calls the name of applicant, issues originaldocuments and advises applicant to claimdocuments at DFA after 5 days.


END OF TRANSACTION

Page 36

Issuance of Certification of Institutional Performance and List of Examinees in Various Licensure ExaminationClients : · Higher Education Institutions/Schools through their responsible officials/researchers or authorized representatives

· Private and government organizations subject to the approval by the CommissionRequirements :

1. Letter of request from the institution/school/organization concerned signed by their responsible official/s2. Valid Identification Card.3. Representative should have an Authorization Letter or Special power of Attorney (SPA) duly signed by their institution/school/organization’s responsible official/s

Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P75.00 per pageDuration:

Will depend on the number of examinees and scope of the data requested.Data requested: is less than 5 schedules of examinations OR less than 500 examinees (normal condition) ‐ 5 working daysData requested: is more than 5 schedules of examinations Or more than 500 examinees Or the Rating Division is quarantined (not normal condition) - 10 - 15 working days


Duration (under

1 Submit letter of request to the receiving window at ESD

Receive and evaluate request, assess payment and issue billing statement

Educational Statistics Division(ESD) /ESD receiving

officer and records verifier3rd Floor Main Bldg. 20 minutes

2 Pay the prescribed fees at the Cashier Cash Division/Cashier Ground Floor 2 minutes

3 Pay for metered documentary stamp/s at the Customer Service Center

Accept payment and issue advance receipt for documentary stamps

Customer Service Center(CSC)/CSC Staff Ground Floor 2 minutes

4Present O.R. documentary, stamps with all the necessary documents to the receiving window at ESD

Receive the complete documents and issue the claim slip indicating thereof the scheduled date of release (5 working days)

ESD/staff-receiving officer 3rd Floor Main Bldg. 3 minutes

5

Return to the releasing window at ESD on the scheduled date of release and present claim slip to the receiving officer

Release the requested documents

ESD/ESD staff-receiving officer 3rd Floor Main Bldg. 5 minutes

Step CLIENT Agency Action Location Duration (under normal condition)Office/

p g

END OF TRANSACTION

Page 37

Petition f1. Correction of Name and Date of Birth2. Reversion of Name due to: 2.1 Nullity of Marriage 2.2 Under Article 370 of the New Civil Code 2.3 Death of Husband/Presumption of Death 3. Change of Status due to Marriage

Clients : 1. Professional who intend to change their names due to marriage.2 Professionals with discrepancies in their Names and Date of Birth as entered in the Record of the Professional Regulatory Board and Commission against the Names and Date of Birth appearing in the Certificate of Live Birth3. Professionals who want to revert their married names to their maiden name due to nullity of marriage; death of husband and under Article 370 the New Civil Code

Requirements:1. Certificate of Live Birth in NSO security paper2. Certificate of Marriage in NSO security paper3. Certificate of Death in NSO security paper (in case of death)4. Certified True copy of the Court’s Decision (in case of annulment or presumptive death)5. Certificate of Finality or Entry of Judgment (in case of annulment or presumptive death)6. Certificate of Marriage in NSO security paper (of subsequent marriage)7. Personal Affidavit

Form 1. Petition for Change of Name2. PRC SRB Form No. 2

Duration : 25 minutes - Processing Approval - 10 - 15 days minimum to a maximum of 3 monthsSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P 225.00/petitionHow to Avail of the Service:

Provides application forms application forms.Receives screens and evaluates the filled

Duration (Under normal condition)

Step Client Agency Action Office/Person Responsible Location of Office

1Secures/Requests for petition form Secretariat/Board Secretary

3rd Floor Main Bldg 1- 3 minutes

2 Fills up the petition form and submits for initial screening and evaluation

Receives, screens and evaluates the filled-up petition together with required document Secretariat/Board Secretary 3rd Floor Main Bldg 1 - 5 minutes

Page 38



3

Proceeds to Registration Division for assessment of fees and verification, the Records Dvision for verification in the Master List, to Cash Division for payment of fees, the Legal Division for notarization and the Customer Service Center for the metered documentary stamps

Assesses and verifies registration details Registration Division/ Registration Officer

Ground Floor,Main Bldg. 5 minutes

Accepts payment and issues official receiptCash Division/Cashier Ground Floor,Main

Bldg. 2 minutes

Notarizes petition Legal Division/Legal Officer 2nd Floor, main Bldg. 1 minute

Affixes metered doumentary stamps Customer Serice Center/CSC Ground Floor,. Annex 5 minutesAffixes metered doumentary stamps Customer Serice Center/CSC Staff

Ground Floor,. Annex Bldg

5 minutes

5 Approves application Professional Regulatory Board 3rd Floor Main Bldg

Minimum of 10-15 days and a maximum

of 3 months

Secretariat/Board Secretary 3rd Floor Main Bldg 1-3 minutes

END OF TRANSACTION

4Submits the fully accomplished application form together with the supporting documents

Accepts and reviews the fully accomplished formtogether with the supporting documents

Page 39

Application for Registration without exam under the Grandfather’s Clause (Certified Foreman, Chemical Technician, Chemist, Detailman, Interior Design, Landscape Architect, Medical Laboratory Technician, Metallurgical Plant Foreman, Radiologic Technologist and X-ray Technologist) Clients : Various ProfessionsRequirements: Varies with different Boards; List of requirements available at the Secretariat OfficeForm :PRC APP Form No. 004Duration : 20 minutes processing ; approval 10 - 15 working days to a maximum of 3 months Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees: P 900.00 for initial payment, P21.00 documentary stampsHow to Avail of the Service:

Secretariat/Asst. Secretariat P l 3rd Floor, Main Bldg 1 -3 minutes



1 Requests for application form Provides application form(s) Personnel

2Fills up the form and submits for initial screening/evaluation

Receives and initially evaluates the accomplished form together with the supporting documents

Secretariat/Asst. Secretariat Personnel 3rd Floor Main Bldg

3

Pays prescribed fees, proceeds to Legal Divisionfor notarization and to Customer Service Center for metered documentary stamps

Accepts payment and issue Official receipt Cash Division/Cashier Ground Floor, Main Bldg. 2 minutes

Notarizes application Legal Division/legal Officer 2nd Floor, Main Bldg. 1 minute

Affixes metered documentary stamp Customer Service Center/CSC Staff Ground floor, Annex Bldg.

5 minutes

3rd Floor, Main Bldg 1 3 minutes

1 - 5 minutes

1 Requests for application form Provides application form(s)

4 Submits the fully accomplished form together with the supporting documents

Accepts and reviews the fully accomplished form together with the supporting documents

Secretariat/Asst. Secretariat

3rd Floor Main Bldg

1-3 minutes

END OF TRANSACTION

Page 40

Application for:

Clients : Registered Professionals/Firms/Company/Partnership/AssociationRequirements : Varies and differs by Board ; List of Requirements available at the Standards and Inspection DivisionSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees :

P21.00 / document Civil Eng’g – P 5,000.00CPA Firm - P1,500.00 Electrical Eng’g – P 2,000.00CPA Partnerships – P2,000.00 Mech. Eng’g – P 2,000.00

Verification of Personnel Complement of Mechanical Plants/Works/Projects

Accreditation of CPA Firms/Partnership in the Practice of Public Accountancy

Registration of Civil Engineering Firm/Company/Partnership/AssociationRegistration of Firm/Company/Partnership/Corporation or Association for the Practice of Architecture

Accreditation of Dental Societies/Organizations of Dental SpecialistsRegistration of Partnerships/Association and Corporations by Registered Landscape Architects Verification of Personnel Complement of Electrical Plants/Works/Projects

Architecture – P 1,500.00


Office/ Location


1 Presents the application forms and documentary requirements

Receive submission and check completeness of attachments

Standards and Inspection Division(SID)/Processing Officer Ground floor Annex Bldg.

10 mins. – Single Practitioner 20 mins - Medium Size partnership 2

weeks - Big partnerships


condition)Step CLIENT Agency Action

Page 41

Office/ Location




2 Pays metered documentary stamps. Affixes metered documentary stamp

Customer Service Officer(CSC)/CSC Staff Ground Floor 3 - 5 mins. for securing

metered stamps depending on the length

of the line

3Proceeds to the Registration Division for verification Of license number and

lidit f PRC IDAffixes comment/ signature. Registration Division/Registration

Officer Ground Floor

Single practitioner - 10 - 15 mins.

Partnerships/ Association - depending

th b fvalidity of PRC ID Officer on the number of professionals to verify -

1 week to 1month

4Proceeds to the Legal and Investigation Division for verification of no derogatory information.

Affixes comment/ signature. Legal Officer (Legal and Investigation Division) 2nd Floor, Main Bldg.

Single practitioner - 10 - 15 mins.

Partnerships/ Association - depending

on the number of professionals to verify -

1 week to 1month

5 Pays the prescribed fees Accepts payment and issues Offi i l R i t Cash Division/Cashier Ground Floor 5 minutes5 Pays the prescribed fees Official Receipt Cash Division/Cashier Ground Floor 5 minutes

Page 42

Office/ Location




6 Returns the application to the Standards and Inspection.

Process and Action Sheet, Application Form, official receipt and othe doumentary requirements

SID/Processing Officer Ground floor Annex Bldg.10 mins. (Checks on the completeness of

requirements)

7 Follows-up application One copy of application is stamped "Received" and is given to applicant with the telephone number of the Division.

SID/Processing Officer Ground floor Annex Bldg. 3 mins. (3-4 months to release certificate

END OF TRANSACTION

Page 43

Accreditation of CPE Training/Activity/Program or Medical Representative Activity Program (MRAP)Clients : CPE ProvidersRequirements :

Duly accomplished CPE Form No. 05-2008 with the following:1. Outline (Topic/Seminar)2. Evaluation Methods3. Resume of Speakers/Facilitators/Reactors4. Program of Activities

Form : CPE Form No. 05-2008Schedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P1,000/ year

P3,000 for 3 years


Office/ Location Step CLIENT Agency Action

Duration (under normalPerson Responsilble of Office

1 Submits duly accomplished CPE Form for evaluation.

Receives submission and checks completeness of attachments SID/CPEC Secretary Ground floor Annex Bldg. 10 mins.

2 Pays the prescribed fees. Accepts payment and issues official receipt Cash Division/Cashier Ground floor 10 mins

3 Submits the application and gets a receiving copy. Process application and records payment. SID/Processing Officer Ground floor Annex Bldg.

I mo. – 2 mos.(Depending on the frequency of the

meeting of the Council)

Step CLIENT Agency Action

END OF TRANSACTION


Page 44

Accreditation of CPE ProvidersClients : CPE/Medical Representative Activity Program (MRAP) ProvidersRequirements :

1. SEC Certificate of Registration and Articles of Incorporation / By-laws (for corporation)2. DTI Certificate of Registration (for single proprietor)3. List of Officers4. Mechanism for Measuring Quality of Program5. Criteria for Selection of Resource Speaker / Reactor / Facilitator5. Resume and NBI Clearance (for Individual)6. Company Profile7. List of training equipments and facilities

Form : CPE FormSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P 5,000.00 for 3 yearsHow to avail of the Service :

Duration (under

1 Submits duly accomplished CPE form for evaluation.

Receives submission and check completeness of attachments SID/CPEC Secretary Ground Floor Annex

Bldg. 10 mins.

2 Pays the prescribed fees. Accept payment and issues official receipt Cash Division/Cashier Ground floor, Main Bldg. 10 mins

3 Submits the application and getsa receiving copy. Process application and records payment. SID/Processing Officer Ground floor Annex

Bldg.

I mo. – 2 mos.(Depending on the frequency of the

meeting of the Council)

Step CLIENT Agency Action

END OF TRANSACTION

Duration (under normal condition)Location Office/Person Responsible

END OF TRANSACTION

Page 45

Accreditation of CPA Accounting TeachersClients : Registered ProfessionalsRequirements : Varies with Boards; List of requirements available at Standards and Inspection DivisionSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : Initial and Renewal - P 1,500.00How to avail of the Service :

1

Fills up process and action sheet, affix metered documentary stamps pays the prescribed fee, routes the application to Registration Division and Legal and Investigation Division.

Receives submission and check completeness of attachments

Standards & Inspection Division/Processing Officer

Ground floor Annex Bldg.

2 - 4 hours (depending on the

length of line)

Step CLIENT Agency Action Duration (under normal condition)

Office/Person Responsible Location

2 Submits requirements to the PICPA – National Office. Processes Action Sheet PICPA National

Office/Processing OfficcerPICPA, Shaw Blvd, Mandaluyong City

3 PICPA National Office transmits application to Standards aand Inspection Division, PRC

Receives submission and checkcompleteness of routing

Standards & Inspection Division/Processing Officer


3-4 months to release the certificate

END OF TRANSACTION

Page 46

Issuance of Certification / AuthenticationClients : Registered Professionals/Firms/Company/Partnership/Association

Requirements : Accomplished form and letter request.


Fees :P75.00 / copyP21.00 / copy - metered documentary stamp


Step CLIENT Agency Action Office/Person Responsible Location Duration (under

normal condition)

1 Accomplishes and submits action sheet Receives submission and check completeness of attachments

Standards & Inspection Division(SID)/ Processing Officer Ground floor Annex Bldg. 10 – 15 mins

2 Pays prescribed fees and metered documentary stamps

Accepts payment and issues official receipts

Cash Division/Cashier and Customer Service Center/CSC

staff

Ground Floor5 – 30 mins.

(Depending upon the length of line)

3 Submits the duly accomplished Action Sheet together with requirements

Processes request and prepares certification for issuance SID/Processing Officer Ground floor Annex Bldg. 3 days

END OF TRANSACTION

Page 47

Issuance of Special Temporary Permit and Professional Identification Card to Former Filipino Professionals (PD No. 541)

Clients : Foreign-based Filipino ProfessionalsRequirements :

Form : Application form for STPSchedule of Availability of Service : Monday to Friday, 8:00 am-5:00 pmFees : P 1,250.00How to avail of the Service :

1. Completely filled-up form (Forms available at IAD)2. Proof of citizenship3. Date of entry in the Philippines4. Certificate of Employment indicating job description within the definition of the applicant’s profession or Current and valid license issued by the adopted country5. Photocopy of PRC license6. Latest passport-size ID pictures (4 copies)

1 Files/Submits Application Form with complete documentary requirements Affixes their signatures IAD/Processing Officer and Head of

Division2nd Floor, Main

Building 7 minutes

2 Proceed to the Registration Division for assessment of fees Assesses fees Registration Division/Registration

OfficerGround floor,

Main Bldg. 5 minutes

2 Pays the prescribed fees. Accept payment and issues official receipt Cash Division/Cashier Ground floor, Main Bldg. 10 mins




3 Presents claim stub Issues Special Temporary Permit and Professional Identification Card

Registration Division/Registration Officer


3 minutesEND OF TRANSACTION

Page 48

Client/s: Foreigners/Non-Filipino ProfessionalsRequirements :

1. Completely filled-up form (Form available at IAD)2. Proof of Citizenship3. Transcript of Records


Fees :


Application for Certification for Ineligibility to Take the Licensure Examination for Non-Filipino Citizens

P 75 (filing fee), P21.00 documentary stamps



condition)

1 Accomplishes Action Sheet Receives submission and checks completeness of attachments

International Affairs Division(IAD)/Processing

Officer

Ground floor Annex Bldg. 3 mins.

2 Pays the prescribed fees. Accepts payment. And issues official receipt Cash Division/Cashier Ground floor, Main Bldg 3 – 5 mins.

3Presents duly accomplished Action Sheet together with the official receipt of payment and requirements

Receives submission and processesapplication IAD/Processing Officer Ground floor Annex

Bldg. 5 mins.

4Upon approval by the Chairman of the Board concerned, pay metered stamp at window 5 or 28.

Evaluates/Approves application/ Affixesmetered documentary stmps

Chairman of the Board Concerned /Customer

Service Center

3rd Floor, Main Bldg /Ground Floor

1 week for approval;

3- 5 mins. for securing metered

stamps

3 Mails certification to client Records Management Division

Ground floor. Annex Bldg

END OF TRANSACTION

Page 49

PROFESSIONAL REGULATION COMMISSION CITIZEN’S CHARTER TEAM

(Central Office)

Team Leader - Commissioner Nilo L. Rosas Deputy Team Leader - Ms. Priscilla C. Reyes

Members:

1. Ms. Meden M. Calderon Examination Division 2. Ms. Sarah Edna Tabije Application Division 3. Ms. Perla D. Sayana Registration Division 4. Ms. Aida G. Acoba Records Management Division 5. Ms. Sosita V. Ong Office for Professional Teachers 6. Ms. Henrietta P. Narvaez Marine Deck Officers’ Division 7. Ms. Cristeta Baldovino Marine Engineer Officers’ Division 8. Atty. Senando Esteban Zamboanga Regional Office 9. Atty. Lilia Diloy Legal Division 10. Mr. Rodelo H. Mangubat Administrative Division 11. Mr. Alfonso Viloria Educational Statistics Task Force 12. Ms. Aurora Aurea Bravo Application Division 13. Mr. Lord Louis Valera International Affairs Division 14. Mr. Roderick Vejano Public Information and Media Relations

Technical and Financial Support: 1. Mr. Sharo Lo - Office of Commission Member II 2. Ms. Jane R. Seveses - Budget Division

prc citizen's charter

Documents

service standards

prc stakeholders

prc officials

public service

prc citizens charter

professional regulatory

responsive service

kind of service