www.niit-tech.com

Laying the Foundation for Client Centricity

A user-friendly onboarding process creates a long-lasting, favorable first impression on customers. It is a complex process that directly impacts revenue in-flows. Financial institutions need a holistic solution that simplifies and streamlines the account opening process, and reduces average onboarding time. NIIT Technologies help deliver a compliant, efficient client onboarding solution that drives value across the business and provides the best possible beginning of client relationships. Our multi-device and mobile friendly onboarding solution helps wealth advisors gain new clients and meet the challenge of an ever-changing regulatory environment.

At the Heart of Smarter Onboarding

Build Durable Relationships, Grow Market Share

Financial institutions desire to give smooth, trouble-free onboarding that sets the tone for a long term relationship with the client. However, firms face a multitude of challenges such as complex account opening procedures, new regulatory mandates, cumbersome manual and paper-based processes, and siloed legacy systems. To meet the demand of reducing the client onboarding cycle, organizations need to focus on simplifying and streamlining the entire process.

We provide a workflow-driven, comprehensive client onboarding and account management solution that streamlines the entire new account enrolment process from electronic application to provisioning. From the initial customer meeting right up to the stage of capturing documents, information is integrated with business processes and routed through defined approval and compliance workflows.

Our Solution

We with our significant experience in IT and BPO across the Wealth Management space can deliver the following IT-based and business-based solutions for financial institutions:

IT-based Offerings

Client onboarding workflow design

Enablement and integration of platform components

Automating client/account management process via workflow solutions

Unified GUI for onboarding with rules engine

Workflows to automate routine tasks and complex processes including hand-offs

Integration with accounting platform, imaging/document management, Know Your Customer (KYC), and Customer Relationship Management (CRM) systems

Reporting dashboard that allow users to see request status in real-time with alerts/notifications

Multi-channel support

Tablet/Mobile interface

Sales Force Developer Community (SFDC) CRM and Wealth Advisor Desktop solutions

Business Offerings

Working with leading financial services firms, we have developed expertise on client onboarding. All our solutions are well adapted to the changing regulations.

Client data maintenance services

KYC operating model definition and implementation

Compliance Services (KYC/FATCA) involving both platform implementation and operations management

Onboarding, offboarding, and account maintenance processes

Key Features

We offer a BPM-based Client Onboarding and Account Management platform that enables the firms to go paperless and virtually eliminate number of NIGO (Not in Good Order) transactions. The platform can be integrated in just a few weeks’ time to revamp hundreds of manual and disconnected processes into single, streamlined onboarding process. The platform helps us deliver a seamless, multi-channel experience that spans the entire client lifecycle.

Our mobile, customized-for-specific-jurisdiction onboarding solution significantly helps wealth advisors gain new clients, while ensuring compliance to KYC and other regulations. While the solution competently incorporates most or all of the components of onboarding, financial planning, client contacting, and client meeting, it also provides basic CRM and reporting functionality.

Client Onboarding & Administration Dashboard

Paperless Process

Automated Workflow

Compliant to Evolving Regulations

Agile & Scalable

Single View ofClient Data

MultichannelSupport

Web

Branch

Advisor Desktop

Mobile/ Tablet

Onboarding Request New Client Request New Request for Existing Client

Data Capture Intuitive/Guided Data Entry Paperless Forms

Document Set Generation De-duplication of Documents Auto-selection of Forms

Automated Form Filling E-signature

Due Diligence Verification Compliance/AML Checks

Background/Credit Score FATCA

Approval/Decision Decision Rules Legal Checks

KYC Approval Legal Contract Product Suitability

Account Provisioning Account Activation Product/Services Initiation

Welcome Kits

Accounts Administration Service Management Cross-Sell

Offboarding

Document Collection Customer Profiling Product/Services Selection

Case Study

Success Story 1: Streamlines Account Opening Functionality for an Independent Broker Dealer

A large independent broker dealer partnered with NIIT Technologies to streamline its account opening functionality. The engagement helped the client reduce the account setup time from 1.5 months to 2-3 weeks and enhanced the account opening experience of more than 7100 customers.

Sucess Story 2: Delivered Accurate Alert Analysis for AML and Fraud

NIIT Technologies' ADM and support services for advisor-facing applications helped a global financial services firm to provide 40% Full-time equivalent (FTE) savings for account transfers. Our 24X7 support to manage sensitive work also ensured that the client achieved significant cost savings.

Delivering Robust Incident and Event Management Support

Our solution addresses the critical client onboarding needs of growing businesses.

More Power: Our powerful workflow engine orchestrates dynamic workflows through visual modeling. The solution provides dynamic and electronic in-built review and approvals. It provides easy, end-to-end integration with client-facing business processes.

More Guidance: We provide step-by-step guidance through the process.

More Intelligence: We provide a single product wizard that onboards all products, services, and account types.

More Automation: All client forms and new document creation process are automated.

More Consolidation: The client dashboard provides complete view of the client activities.

More Mobile-friendly: The solution can work on all devices irrespective of the platform.

Your Business

Benefits How?

Your Clients

Your Advisor

Operations/IT

Faster time to revenue

Control & complete visibility into the onboarding process

Reduce cost of operations & storage

Compliance to latest regulations

Workflow enhances collaboration and reduce time & costs associated with manual, error prone onboarding tasks

Streamline regulatory compliance

Seamless onboarding experience

Reduce time to setup account & start investing

Ease of opening account through the channel of their own choice

Solutions provides end-to-end complete client onboarding capability

Enables advisors to onboard clients through multiple channels such as Web, mobile/tablet, advisor desktop or branch

Leverage automation for the entire onboarding process including KYC & AML

Consolidated view of client

Perform gap analysis & gauge cross-selling opportunities by relevant reports

Fully automated account opening workflow

Better understand counterparty risk & exposure

Dashboard depicting holistic client view

Simple to install & support

Easily customizable process flows without the need for coding

Reduce handoffs and errors, freeing up time for other important activities

Deduplication

Data security

Integrated archiving

Right First Time to Deliver More Value

The NIIT Technologies Advantage

We have extensive knowledge and experience of working with leading financial services firms (like independent brokers’ dealers, investment & fund processing solution providers, private banking, and investment management firms) in the capital markets space. Our innovative technological solutions have been catalysts in helping firms sustain the dynamism of the global economy. Reflecting our service vision—‘New Ideas, More Value’—in our practices to serve the client, we have been innovating technology solutions that optimally and cost-effectively enhance business productivity.

Over the years, we have delivered IT solutions and managed business operations for customer account opening and accounts

administration space for a diverse set of clients. We leverage our domain expertise, coupled with our technical competence in Application Development, Support and Maintenance, System Integration, and Testing services for Accounts Administration. We have also helped re-engineer client onboarding and account maintenance business processes (e.g. e-Account Opening, Free Asset Movement, etc.) and delivered significant improvements and cost savings within the operations environment.

Our global presence comprising over 25 worldwide locations, a wide pool of 1200+ talented resources in the BFS vertical and our endeavor to build long term relationships have enabled us to deliver high quality cost-effective solutions engineered to suit every client’s requirements.

For more information, contact marketing@niit-tech.com

© 2019 NIIT Technologies. All rights reserved.

NIIT Technologies is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. The Company focuses on three key verticals: Banking and financial services, Insurance, Travel and Transportation. This domain strength is combined with leading-edge capabilities in Data & Analytics, Automation, Cloud, and Digital. With over 10,000 employees serving clients across Americas, Europe, Asia, and Australia, NIIT Technologies fosters a culture that promotes innovation and constantly seeks to find new yet simple ways to add value for its clients. Learn more about NIIT Technologies at www.niit-tech.com

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