onboarding 2.0

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ERE Webinar from 5/24/2011, presented by David Lee.

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  • 1. Brought toYou By: Onboarding 2.0 With David LeeHumanNatureAtWork.com

2. After Picture1. Greater precision and control over2. Good to Great3. Engaging, and inspiring4. Productive faster 3. Agenda The Designer s Mindset 4. Agenda The Designer s Mindset Six Lenses 5. Agenda The Designer s Mindset Six Lenses Six Hard-wired Human Drives 6. Agenda The Designer s Mindset Six Lenses Six Hard-wired Human Drives New Hire Experience Mapping 7. Agenda The Designer s Mindset Six Lenses Six Hard-wired Human Drives New Hire Experience Mapping Next Steps 8. The Onboarding Life CycleLetter of Acceptance Pre-boarding Day One 60 days 30 daysFirst Week 90 days180 days1 YearCopyright, 2010. David Lee www.HumanNatureAtWork.com 9. The Designer s Mindset 10. Great Design = Aesthetics andFunctionalityThe Designer s Mindset 11. Great Design = Aesthetics andFunctionalityThe Designer s Mindset 12. Great Design = Aesthetics andFunctionalityThe Designer s Mindset 13. Great Design = Aesthetics andFunctionalityThe Designer s Mindset 14. Great Design = Aesthetics andFunctionalityThe Designer s Mindset 15. Great Design = Aesthetics andFunctionalityThe Designer s Mindset 16. Translating the Designer s Mindset to Your Onboarding ExperienceFunctionality = Does this process or step in theprocess Help or Hinder The Path to High Performance? Reduce Time to 100% Productivity/Quality? Ensure Employee Success? The Designer s Mindset 17. Translating the Designer s Mindset to Your Onboarding ExperienceAesthetics = What emotions do we want thisMoment of Truth to elicit and how can we dothat? Inspired? Optimistic? Proud? Comfortable? Welcomed? Confident? The Designer s Mindset 18. Sohow do you design great new hire experiences?The Designer s Mindset 19. Applying The Designer sMindset To OnboardingKnow the fundamentals (the design elements ) Moment of Truth by Moment ofTruthThe Designer s Mindset 20. The Onboarding Life CycleLetter of Acceptance Pre-boarding Day One 60 days 30 daysFirst Week 90 days180 days1 YearCopyright, 2010. David Lee www.HumanNatureAtWork.com 21. The Design ElementsDesigner s Mindset Design Elements 22. The Design Elements New Hire Moments of TruthDesigner s Mindset Design Elements 23. UNIVERSAL DRIVERS OF ENGAGEMENT,#1 SATISFACTION, PRODUCTIVITY, ETC. New Hire Moments of TruthDesigner s Mindset Design Elements 24. UNIVERSAL DRIVERS OF ENGAGEMENT,#1 SATISFACTION, PRODUCTIVITY, ETC. Opportunities for Professional Growth Relationship with Supervisors Opportunities to Make a Difference Belief in Employer s Mission EtcDesigner s Mindset Design Elements 25. UNIVERSAL DRIVERS OF ENGAGEMENT,#1 SATISFACTION, PRODUCTIVITY, ETC. Source: Talent Management in the 21st Century: Attracting, Retaining and Engaging Employees of Choice, WorldatWork Journal, 2006Designer s Mindset Design Elements 26. DEMOGRAPHIC-SPECIFIC DRIVERS OF#2ENGAGEMENT, SATISFACTION,PRODUCTIVITY, ETC. New Hire Moments of TruthDesigner s Mindset Design Elements 27. DEMOGRAPHIC-SPECIFIC DRIVERS OF#2ENGAGEMENT, SATISFACTION,PRODUCTIVITY, ETC. Generational Cultural/Regional Profession & PositionDesigner s Mindset Design Elements 28. PRINCIPLES OF HUMAN NATURE THAT#3 AFFECT EMPLOYEE PERFORMANCE New Hire Moments of TruthDesigner s Mindset Design Elements 29. PRINCIPLES OF HUMAN NATURE THAT#3 AFFECT EMPLOYEE PERFORMANCE Humans Are Meaning-Making CreaturesDesigner s Mindset Design Elements 30. PRINCIPLES OF HUMAN NATURE THAT#3 AFFECT EMPLOYEE PERFORMANCE Therefore Little Things Take On Disproportionately Large Significance in Ambiguous SituationsDesigner s Mindset Design Elements 31. PRINCIPLES OF HUMAN NATURE THAT#3 AFFECT EMPLOYEE PERFORMANCE I m not sure if we ll be ableto.Designer s Mindset Design Elements 32. PRINCIPLES OF HUMAN NATURE THAT#3 AFFECT EMPLOYEE PERFORMANCEWhat did it mean to me? It meant they were unprepared; and if theyre not ready for me to come in on my first day, what else are they not ready for?Designer s Mindset Design Elements 33. PRINCIPLES OF HUMAN NATURE THAT#3 AFFECT EMPLOYEE PERFORMANCEThis is something they knew about eight weeks in advance. I committed a career shift and went to a company that isnt even sure about this minor detail? If that was uncertain on my first day, what else am I going to deal with here?Designer s Mindset Design Elements 34. PRINCIPLES OF HUMAN NATURE THAT#3 AFFECT EMPLOYEE PERFORMANCE Humans Are Meaning-Making CreaturesDesigner s Mindset Design Elements 35. PRINCIPLES OF HUMAN NATURE THAT#3 AFFECT EMPLOYEE PERFORMANCE New Hire Moments of TruthDesigner s Mindset Design Elements 36. HARD-WIRED HUMAN NEEDS#4 AND DRIVES New Hire Moments of TruthDesigner s Mindset Design Elements 37. HARD-WIRED HUMAN NEEDS#4 AND DRIVES Meaning and Purpose To Matter Pride and Self-Esteem Control Self-Efficacy/Mastery Relationships and BelongingDesigner s Mindset Design Elements 38. WHAT S THE EMOTIONAL#5TAKE AWAY?Aesthetics New Hire Moments of TruthDesigner s Mindset Design Elements 39. WHAT S THE EMOTIONAL#5TAKE AWAY? Confused Welcome Frustrated Comfortable Overwhelmed Secure Bored Valued Or Annoyed Important Anxious Proud Insecure Excited Disappointed Confident RegretfulDesigner s Mindset Design Elements 40. WHAT S THE PERCEPTUAL#6 TAKE AWAY? New Hire Moments of TruthDesigner s Mindset Design Elements 41. WHAT S THE PERCEPTUAL#6 TAKE AWAY? A well run outfit: We do things right. Management is smart. Management cares. Management respects employees. Employees get to make a difference.Designer s Mindset Design Elements 42. WHAT S THE PERCEPTUAL#6 TAKE AWAY?Why Is This So Important?1. Trust2. Respect3. Pride4. Excitement or Buyer s Remorse5. Employer BrandDesigner s Mindset Design Elements 43. The Six Design Elements1. Universal Drivers of Engagement, Satisfaction,Productivity, etc.2. Demographic-Specific Drivers of Engagement,Satisfaction, Productivity, etc. Generational Cultural/Regional New Hire Moments of Truth Profession & PositionDesigner s Mindset Design Elements 44. The Six Design Elements3. Principles of Human Nature That AffectEmployee Performance4. Hard-wired Human Needs and Drives...5. What s the Emotional Take Away?6. What s the Perceptual Take Away?New Hire Moments of TruthDesigner s Mindset Design Elements 45. New Hire Experience Mapping 46. The Onboarding Life CycleLetter of Acceptance Pre-boarding Day One 60 days 30 daysFirst Week 90 days180 days1 YearCopyright, 2010. David Lee www.HumanNatureAtWork.com 47. New Hire Experience Mapping Directions & Instructionson Where to Go, Park, etc.Signage in lobbyDay OneGreeting by Receptionistetc., etc.Copyright, 2010 David Lee www.HumanNatureAtWork.com 48. New Hire Experience Mapping Directions & Instructionson Where to Go, Park, etc.Universal DriversDemographic-Specific DriversApply Each LensSignage in lobbyPrinciples of Human NatureDay OneHard-wired Human Needs and DrivesGreeting by Receptionist What s the Emotional Take Away? What the Perceptual Take Away?etc., etc.Copyright, 2010 David Lee www.HumanNatureAtWork.com 49. New Hire Experience Mapping 50. Agenda The Designer s Mindset Six Lenses New Hire Experience Mapping Six Hard-wired Human Drives Next Steps 51. Next Steps1. Map out your new hire experience Moments ofTruth.2. To begin the process, ask: Emotional Take Away? Perceptual Take Away? 6 Key Human Needs and Drives? 52. Next Steps3.Learn More About the Different Drivers and Howto Design Experiences to Satisfy Them.4.To accelerate your 53. How to Become an Onboarding Hero Learn about the Onboarding Faster, Smarter, BetterProgram http://www.humannatureatwork.com/onboardinghero Special ERE.net Participants 40% Discount if Ordered by May 30th 54. For downloadable articles and one of thefirst industry whitepapers on onboarding,go to:www.HumanNatureAtWork.comFor information on accelerating your onboardingprocess:(P) 207-571-9898(Email) david@humannatureatwork.com 55. Thank you again to our sponsors HumanNatureAtWork.com