itb chap 07

Introduction to Business© Thomson South-Western

ChapterChapter

Management and Leadership

7-17-1 Management7-27-2 Leadership7-37-3 Ethical Management

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Introduction to Business© Thomson South-Western

Chapter 7Slide 2

LESSON 7-1LESSON 7-1

ManagementGoals Define the five functions of

management. Describe the levels of management in

businesses. Discuss when to use the two

management styles.

Introduction to Business© Thomson South-Western

Chapter 7Slide 3

Key Terms management planning organizing staffing

implementing controlling management style

Introduction to Business© Thomson South-Western

Chapter 7Slide 4

ROLE AND WORK OF MANAGERS Who is a manager? What do managers do?

Planning Organizing Staffing Implementing Controlling

Introduction to Business© Thomson South-Western

Chapter 7Slide 5

>> C H E C K P O I N T

What are the five management functions?

Introduction to Business© Thomson South-Western

Chapter 7Slide 6

MANAGEMENT LEVELS Top management Mid-management Supervisors Management by others

Introduction to Business© Thomson South-Western

Chapter 7Slide 7

>> C H E C K P O I N T

What are the differences among the three levels of management?

Introduction to Business© Thomson South-Western

Chapter 7Slide 8

MANAGEMENT STYLES Tactical management Strategic management Mixed management

Introduction to Business© Thomson South-Western

Chapter 7Slide 9

>> C H E C K P O I N T

How is tactical management different from strategic management?

Introduction to Business© Thomson South-Western

Chapter 7Slide 10

LESSON 7-2LESSON 7-2

LeadershipGoals Describe the need for leadership skills and

the characteristics of an effective leader. Identify the human relations skills needed by

managers and leaders. Recognize four types of leadership influence.

Introduction to Business© Thomson South-Western

Chapter 7Slide 11

Key Terms leadership human relations influence informal influence formal influence

Introduction to Business© Thomson South-Western

Chapter 7Slide 12

WHAT IS A LEADER? Need for leadership Leadership characteristics

Introduction to Business© Thomson South-Western

Chapter 7Slide 13

Characteristics of Effective Leaders Understanding Initiative Dependability Judgment Objectivity Confidence

Stability Cooperation Honesty Courage Communication Intelligence

Introduction to Business© Thomson South-Western

Chapter 7Slide 14

Preparing to Be a Leader Study leadership Participate in organizations and activities Practice leadership at work Observe leaders Work with a mentor Do a self-analysis and ask for feedback

Introduction to Business© Thomson South-Western

Chapter 7Slide 15

>> C H E C K P O I N T

What are several ways to develop leadership skills?

Introduction to Business© Thomson South-Western

Chapter 7Slide 16

IMPORTANCE OF HUMAN RELATIONS Human relations skills

Self understanding Understanding others Communication Team building Developing job satisfaction

Introduction to Business© Thomson South-Western

Chapter 7Slide 17

>> C H E C K P O I N T

Why do managers and leaders need effective human relations skills?

Introduction to Business© Thomson South-Western

Chapter 7Slide 18

INFLUENCING PEOPLE Kinds of influence

Position influence Reward influence Expert influence Identity influence

Formal and informal influence

Introduction to Business© Thomson South-Western

Chapter 7Slide 19

>> C H E C K P O I N T

What is the difference between formal and informal influence?

Introduction to Business© Thomson South-Western

Chapter 7Slide 20

LESSON 7-3LESSON 7-3

Ethical ManagementGoals Justify the need for ethical

management. Identify the role of leaders in increasing

ethical behavior.

Introduction to Business© Thomson South-Western

Chapter 7Slide 21

Key Terms ethical business practices core values

Introduction to Business© Thomson South-Western

Chapter 7Slide 22

IMPORTANCE OF ETHICAL BEHAVIOR Not everyone has the same belief about

what is ethical and what is not ethical. Organizations should develop a clear

view of what is acceptable business behavior and what is not.

Individuals and organizations develop reputations based on their actions and the decisions they make.

Introduction to Business© Thomson South-Western

Chapter 7Slide 23

WHAT IS ETHICAL BEHAVIOR? It is lawful. It is consistent with company values and

policies. It does not harm some while benefiting

others. If the actions and results become public,

it will not embarrass the company.

Introduction to Business© Thomson South-Western

Chapter 7Slide 24

ETHICAL MANAGEMENT Actions and activities of the business are

legal, honest, and ethical. People and other companies treated fairly. Work of the company improves the

communities and countries in which it operates.

Company works to protect the environment and conserve natural resources.

Introduction to Business© Thomson South-Western

Chapter 7Slide 25

>> C H E C K P O I N T

What are the two parts of ethical behavior?

Introduction to Business© Thomson South-Western

Chapter 7Slide 26

INCREASING ETHICAL BEHAVIOR THROUGH LEADERSHIP Preparing the organization Modeling ethical behavior

Introduction to Business© Thomson South-Western

Chapter 7Slide 27

>> C H E C K P O I N T

What are the core values of an organization?