don't stop me now day2 b

Jim Foy & Claire Robinson

A Journey from Ordinary to Exemplary

In the beginning…..

Octavia Hill

Canon Hardwick Rawnsley

Sir Robert Hunter

Greater than the sum of the parts

Volunteers managing projects

The power of a good start – recruitment & induction

Sets the scene

Sets expectations

The partnership begins

Welcoming

Hughenden Induction

Audience-focussed • Relevant to role• Layered learning • Interesting and fun

Useful for staff • Simple to administer • Led by Manager

Visitor Experience element

Induction Part 1Ticket office volunteerDay 1 Meeting with line manager Visit Volunteers’ room Till training session 1 How we welcome visitors Orientation 1

Day 2 Till training 2 Card recognition procedures Orientation 2 Attend Disraeli talk

Day 3 Understanding gift aid Experience one of the trails How to use the radio Orientation 3: the gardens

Day 4 Greeting coach parties Disabled visitors and buggies Orientation 4: WW2 Attend WW2 tour

Date

Hughenden

Induction Part 1

Ticket office volunteerDay 1 Meeting with line manager Locate Volunteers’ room Till training session - 1 How we welcome visitors Orientation 1: the manor

Day 2 Till training - 2 Card recognition procedures Orientation 2: the stable yard NT Membership Attend Disraeli talk

Date

Induction Part 1

Ticket office volunteerDay 3 Understanding gift aid Experience one of the trails How to use the radio Orientation 3: the gardens

Day 4 Greeting coach parties Disabled visitors and buggies Orientation 4: WW2 Attend WW2 tour

Date

Induction: orientations

What is embroidered on the chairs and why?

Which home-grown product from Bradenham is sold in the shop?

Induction - orientations

Which of these meal options is always available?

soup hot meat dish baked potatoes

hot vegetarian dish chips pudding

Induction Part 2

Content

• NT founders• Work of Trust today• Our property group• Values & Behaviours• Volunteering

Induction

Welcome Packs

- tailored section- standard information pack

Hughenden, West Wycombe & Chilterns Countryside

property group

A partnership

Volunteer Council

Volunteer and Staff conference

Culture is what happens when you’re not watching

Experiences

Beliefs

Actions

Results

Logging hours

The power of a good start – recruitment & induction

Greater than the sum of the parts

Andrea Selley

Thinking Differently About Volunteering @ Polesden Lacey

Why did we do it?

What did we do?

How did it feel?

What did we learn?

What next?

Don't Stop Me Now

Case Study about RSVPRetired and Senior Volunteer Programme

Rachael Bayley

May 2012

• 15,047 Volunteers • 450 are Volunteer Organisers & Coordinators• 27 FTE staff (17 full time and 17

part time)

• Ratio of over 500:1• Projects in Wales, Scotland

& England• Running for 24 years

Data at January 2011

Facts about RSVP

Top Tips (1)

1. Do create projects for people to own 2. Do say No at the recruitment stage 3. Have special volunteers to bring new people in

Top Tips (2)

4. Have volunteers showing the way 5. Have roles that can change to fit 6. Do manage volunteers like volunteers, not like staff

Top Tips (3)

7. Do have peer discussions and lots of coffee

8. Have a Pick and Mix approach to volunteer roles

9. Do attract volunteers whose interest is in management

Workshop

How could you develop these ideas?

What ideas do you have to share?

Rachael Bayley rachaelbayley@yahoo.co.uk

Questions and views?

Which of these would work for you?

Don't Stop Me Now

Case Study about RSVPRetired and Senior Volunteer Programme

Rachael Bayley

May 2012