don't stop me now day2 b

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Don's Stop Me Now Session 5

TRANSCRIPT

Page 1: Don't stop me now day2 b
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Jim Foy & Claire Robinson

A Journey from Ordinary to Exemplary

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In the beginning…..

Octavia Hill

Canon Hardwick Rawnsley

Sir Robert Hunter

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Greater than the sum of the parts

Volunteers managing projects

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The power of a good start – recruitment & induction

Sets the scene

Sets expectations

The partnership begins

Welcoming

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Hughenden Induction

Audience-focussed • Relevant to role• Layered learning • Interesting and fun

Useful for staff • Simple to administer • Led by Manager

Visitor Experience element

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Induction Part 1Ticket office volunteerDay 1 Meeting with line manager Visit Volunteers’ room Till training session 1 How we welcome visitors Orientation 1

Day 2 Till training 2 Card recognition procedures Orientation 2 Attend Disraeli talk

Day 3 Understanding gift aid Experience one of the trails How to use the radio Orientation 3: the gardens

Day 4 Greeting coach parties Disabled visitors and buggies Orientation 4: WW2 Attend WW2 tour

Date

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Hughenden

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Induction Part 1

Ticket office volunteerDay 1 Meeting with line manager Locate Volunteers’ room Till training session - 1 How we welcome visitors Orientation 1: the manor

Day 2 Till training - 2 Card recognition procedures Orientation 2: the stable yard NT Membership Attend Disraeli talk

Date

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Induction Part 1

Ticket office volunteerDay 3 Understanding gift aid Experience one of the trails How to use the radio Orientation 3: the gardens

Day 4 Greeting coach parties Disabled visitors and buggies Orientation 4: WW2 Attend WW2 tour

Date

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Induction: orientations

What is embroidered on the chairs and why?

Which home-grown product from Bradenham is sold in the shop?

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Induction - orientations

Which of these meal options is always available?

soup hot meat dish baked potatoes

hot vegetarian dish chips pudding

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Induction Part 2

Content

• NT founders• Work of Trust today• Our property group• Values & Behaviours• Volunteering

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Induction

Welcome Packs

- tailored section- standard information pack

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Hughenden, West Wycombe & Chilterns Countryside

property group

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A partnership

Volunteer Council

Volunteer and Staff conference

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Culture is what happens when you’re not watching

Experiences

Beliefs

Actions

Results

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Logging hours

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The power of a good start – recruitment & induction

Greater than the sum of the parts

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Andrea Selley

Thinking Differently About Volunteering @ Polesden Lacey

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Why did we do it?

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What did we do?

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How did it feel?

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What did we learn?

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What next?

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Don't Stop Me Now

Case Study about RSVPRetired and Senior Volunteer Programme

Rachael Bayley

May 2012

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• 15,047 Volunteers • 450 are Volunteer Organisers & Coordinators• 27 FTE staff (17 full time and 17

part time)

• Ratio of over 500:1• Projects in Wales, Scotland

& England• Running for 24 years

Data at January 2011

Facts about RSVP

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Top Tips (1)

1. Do create projects for people to own 2. Do say No at the recruitment stage 3. Have special volunteers to bring new people in

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Top Tips (2)

4. Have volunteers showing the way 5. Have roles that can change to fit 6. Do manage volunteers like volunteers, not like staff

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Top Tips (3)

7. Do have peer discussions and lots of coffee

8. Have a Pick and Mix approach to volunteer roles

9. Do attract volunteers whose interest is in management

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Workshop

How could you develop these ideas?

What ideas do you have to share?

Rachael Bayley [email protected]

Questions and views?

Which of these would work for you?

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Don't Stop Me Now

Case Study about RSVPRetired and Senior Volunteer Programme

Rachael Bayley

May 2012

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