change management framework - dubai...

Change Management Framework

1 February 2015

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MessagingFramework

StakeholderEngagementFramework

DubaiDataChangeTarget

OptionalChangeManagementPlan

Building Blocks of the Change Management Framework

DubaiDataChangeGuide

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DubaiDataChangeTarget

Building Blocks of the Change Management Framework

Confidential4

HH Sheikh Mohammed Announces Dubai Data Law

Highlights of the Dubai Data Law The Most Comprehensive, Ambitious Data Law in the World

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CoversBothPublicSector&PrivateSector

CoversBothOpenData&SharedData

9ObligationsofDataProviders

19ObligationsofGoverningBody

DataownedbyGovernment,notDepartments

ProtectsPrivacy,Confidentiality,IP,NationalInterest

Signed Oct. 16, 2015

Objectives of the Dubai Data Law

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Managedatabasedonaclearstrategyandspecificguidelines,alignedwithinternationalbestpractices

Promotetransparencyandestablishgovernancerulesregardingdatapublicationandsharing;

Encourageacultureofcreativityandinnovationandcontributetothesupportofinnovativeentrepreneurships

Createbalancebetweentheprocessofpublicationandsharingofdata;alsosafeguardconfidentialityandprivacy

Increase efficiency ofservicesprovidedbyfederalandlocalgovernmententitiestousers

Support decisionmakingatfederalandlocalgovernmententities

Dubai Data Law Contents9 Obligations of Dubai Government Departments

Confidential7

1. Classify/categorizetheentity’sdata

2. Developaplanforsharingofdata

3. Modifytheentity’sinfrastructuretopublishandsharedata

4. Takeallnecessaryactionstopublishandsharedata

5. IdentifyobstaclesforreviewbyConcernedBody

6. Ensurequalityandupdatingofentity’sdata

7. HandledatafromotherprovidersincompliancewithConcernedBody

8. ReportondatapublicationandsharingasrequestedbyConcernedBody

9. AdheretopoliciesandrequirementsadoptedbytheConcernedBody

Dubai Data Law Contents19 Obligations of the “Concerned Body”

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1. Assign/designatefederalgovernmentagenciesandpersonsasdataproviders;2. Consultwithdataproviders3. Setforththeelectronicportalrules, andmonitoradherence4. Developandsupervisetheimplementationofthegovernmentstrategy,inconsultationwiththeCentre;5. Suggest- inconsultationwiththeCentre- legislationsandpolicies.6. Identifyinternationalscientificandregulatorybestpractices,7. Alignpolicies andstrategiesrelatedtodatapublicationandsharingintheEmirate,andfostertheEmirate

goalsofbecomingasmartcity12. Takenecessarymeasurestolimitdataduplicationandinconsistency.13. Signagreementsandmemorandumsofunderstandings(MOUs)14. Conductspecializedseminarsandworkshops15. Reviewdatadissemination andsharingreportssubmittedbyproviders,andissue adequatedecisions in

relationthereof,16. Investigateanycomplaintorviolationrelatedtothedegreeofcomplianceofdataproviders,andtake

necessaryactions;17. Developadequatesolutions toeliminateanyobstacles,difficulties, challenges18. Performanyotheractivitythatisrequiredtofulfillthepurposes ofthisLaw.

1. DeterminePrimaryRegistries,andensurethatsuchrecordsarebuiltup,updated,organized,andclassified/categorized

2. Monitorthecomplianceofdataproviders3. Enforceadoptionofpolicies,rules,standardsre:

• Dataprivacypolicy;• Dataintellectualpropertypolicy• Dataclassification,publicationandsharingpolicy• DubaiDatauseandre-use• Technicalstandardspolicy

Law Toolkit

1. Dubai Data Law

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MessagingFramework

Building Blocks of the Change Management Framework

dataiskeytomakingDubaithesmartestandhappiestcityintheworld.

theworld’smostcomprehensiveandambitiousdatainitiativetodate

datawilldriveanewwaveofeconomicprosperity

1 Notjust‘open’butalldata2 Addressesgov&privatesectorsequally—withthegovtleadingtheway3 Collaborationbetweenallcitystakeholders

- DDE establishedinNov2014- Shareddataingov todriveefficiency,servicedelivery,CX- Includeslaw,policies,framework,classification,guidelines&plan.

1 Dataenablesconnectivity&access—drivingbetterinformed,delightedpeople2 Focusnotoncollectingdata,butondrivingknowledgefromdata,empoweringallparties3 Enhancedqualityoflife

- FullalignmentwithSmartDubaivision,objectivesandroadmap- Foundationofsuccessacrossall6SmartDubaidimensions- Dataenablesbetterdecision-makingacrossthecity- End-goal:happiness

1 Catalystforinnovationandentrepreneurship2 Datapropelstheknowledgeeconomyintoaninnovationeconomy3 DirectGDPcontributionestimatedatover1%

- Hackathons,public-datausefulnessviaprivate-sectorapps&websites- Dubaieconomypotentialofattractingkeyglobalplayersandsparkingnewindustryecosystem

WHAT IS DUBAI DATA WHY DOES IT MATTER HOW DOES IT IMPACT

MESSAGE FRAMEWORK/ MESSAGE HOUSE – LAW ANNOUCEMENT & GITEX

Messaging Toolkit

1. Message House2. Default Answers3. Q&As4. Infographic

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MESSAGE FRAMEWORK/ MESSAGING TOOLKIT

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StakeholderEngagementFramework

Building Blocks of the Change Management Framework

Defining Stakeholder Target Segments

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GovernmentRelatedEntities

UAE&ExpatFamily

Businesses

OtherDubaiGovernment

SmartDubaiStrategicPartners

SMEs,International

&Multinationals

FirstmoversandadoptersofOpenData;strategicallysignificanttotheuptakeofOpenData

Longtimemercantilefamilies;farreachingimpactforOpenData;Govt oftenbiggestcustomer

InternationalsandMultinationals;whomayhavecertaininternal/HQgovernanceconstraintsorsupportregardingOpenData

AllremainingDubaigovernmententitiesimpactedbyOpenDataLaw

WhollyorpartialownedorfinancedthroughDubaioremiratespecificfunds;highlyinfluentialinOpenDataadoption

du,Etisalat,DPWorld;NBD;Emirates;etc

Interior;IDAuthority;Centralbank;etc

AlTayer,AlFuttaim,AlRostamani;etc

DubaiChamber;DubaiCourts;DubaiFreeZoneCouncils;etc

SmartDubaiOffice;DubaiDataEstablishment

UAEFederalGovernment

StrategicpartnersandinfluencerswhoarestrategicallysignificanttotheuptakeofOpenData

Visa,Mastercard;etc

GeneralPublic

Citizens;residents;visitors;GCC;andwiderglobalaudience

STAKEHOLDER ENGAGEMENT FRAMEWORK/ TARGET SEGMENTS

Identifying the Stakeholder TiersSmart Dubai Strategic PartnersRTA Dubai Municipality (DM)Dubai Economic Development (DED)Dubai Police

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Dubai Smart Government (DSG)DEWADubai Health Authority (DHA)Dubai Tourism and Commerce Marketing (DTCM)

Other Government DepartmentsDubai Chamber (DCCI)DEWADubai Supreme Council of Energy (DSCE)Dubai Corporation for Ambulance ServicesDubai Civil Defense (DCD)Dubai CustomsDubai Statistics Center (DSC)Mohammed Bin Rashid Housing EstablishmentKnowledge and Human Development Authority (KHDA)General Directorate of Residency and Foreigners Affairs-DubaiDubai Courts

Dubai Public ProsecutionDubai TradeDubai Electronic Security CenterDubai CultureDubai PropertiesLand DepartmentDubai Center for E-Security (DCES) Dubai Free Zones (DFZ) CouncilDubai Airports (DXB and DWC)Dubai Financial Services Authority (DFSA)Dubai Women’s EstablishmentHamdan Bin Mohammed Smart University

GREs, Family Companies, SMEs, Internationals & MultinationalsBanks VisaMasterCardGEMS EducationDuEtisalat

General Public

Nakheel MallsMAF MallsEmaar MallsEmirates AirlinesDP World

FederalMinistry of LaborMinistry of InteriorEmirates ID AuthorityGeneral Directorate for Residency and Foreigners AffairsUAE Central Bank

Tier 1

Tier 2

Tier 3

STAKEHOLDER ENGAGEMENT FRAMEWORK/ STAKEHOLDER TIERS

Segment� TheyWantFromDDE DDEWants FromThem

SmartDubaiStrategicPartners

1. Clarityon requirements2. Helptocomplywithregulations3. Understanding ofOpenData,Privacy&Security

1. OpenDataLeadership2. RapidAdoptionofOpenDataPrinciples3. EasyOrganizationalChange4. Meetdatasetpublishingdeadlines

OtherDubaiGovernment

1. Motivation/Leadership2. Tobeincluded3. Understanding ofOpenData&Security4. Clarityon requirements

1. Support&AdoptionofOpenDataprinciples2. OrganizationalChange3. Willingnesstodeliverofdatasets

GREs 1. Reassurance abouttheirdataprivacy&security2. Respectfortheirbusinesspractices3. Understanding ofOpenData4. Clarityon requirements

1. OpenDataLeadership2. InnovationaroundOpenData3. OrganizationalChange4. Willingnesstodeliverofdatasets

UAE&ExpatFamilies

1. Reassurance abouttheirdataprivacy&security2. Respectfortheirbusinesspractices3. RecognitionforcontributionstoDubai4. Understanding ofOpenData5. Clarityhowlawwillaffecttheirbusiness

1. SupportandcompliancewithOpenDataLaw2. CollaborationwithOpenDatarequirements3. Releaseofdata4. InnovationaroundOpenData

FederalGovernment 1. Transparency2. Coordination3. Clarityofrequirements4. Understandtheimpactontheiroperations

1. Support2. Coordination3. Integration

SMEs,Internationals&Multinationals

1. Reassurance abouttheirdataprivacy&security2. Respectfortheirbusinesspractices3. Understanding ofOpenData4. Clarityhowlawwillaffectstheirbusiness

1. SupportandcompliancewithOpenDataLaw2. CollaborationwithOpenDatarequirements3. Releaseofdata4. InnovationaroundOpenData

General Public 1. Understanding ofOpenData&Privacy2. Understandtheimpactontheirlives

1. Support2. Innovation

Stakeholder Needs and Expectations

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Tie

r 1T

ier 2

Tie

r 3

STAKEHOLDER ENGAGEMENT FRAMEWORK/ STAKEHOLDER NEEDS & EXPECTATIONS

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Building Blocks of the Change Management Framework

DubaiDataChangeGuide

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DUBAI DATA CHANGE GUIDEOpen by Default; Shared Together

Enable Departments to Reach Data Goal

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StaticOrganization OpenandSharingOrganization

DataProtector

DataProtector

DataProtector

DataDisseminator

DataDisseminator

DataDisseminator

DevelopanefficientorganizationalapproachtoDubaiGovernmentpublicservicedelivery,particularlyindataandsmartcityapplications,thatstrivesforaccuracyandvolumeofdatapublishingandflexibilityinapproachtoachievethatgoal.

Change

DUBAI DATA CHANGE GUIDE/ GOAL

Work Together to Achieve Success

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DataGovernance

ChangeManagement

• Persuasion/BuyIn• Motivation

• Management• Process

SustainableDataPublishing

DUBAI DATA CHANGE GUIDE/ TWO SIDES

TwoSidesoftheWhole

Seek Profound Change in order to transform Department

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Majorchangemaybegenuinelytraumaticforthepeopleundergoingit

Kubler-RossdevelopedCurvebasedon griefandbereavement;widelyusedinorganizationalmanagement

DUBAI DATA CHANGE GUIDE/ CHANGE CURVE

Transforming a governmentdepartment into a requiredpublisher of open and shareddata will encounter someorganizational culture andoperational change.

Navigate the Challenges

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Challenge1

Challenge2

Challenge3

Communications

Resources

Authority

ExpertiseChallenge4 Skillstoimplementrequirements

Topleadershipengagementtomotivateandestablishauthority

Time,effort,tools

Whoisaffected;whatistheprocedure;whatarethepenalties/rewards;basicunderstandingofopen/shareddata

"Wereallydon'twanttotreatthisasacomplianceexercise,becausenobodyhasextraresourcesaroundtotrytodosomethingthatdoesnotcreatevalueforagencies."USTreasuryDepartment

“Thisagendawillwitheranddieifitisseenasjustanadd-onoranadditionalburdenforpeople…weneedtomakeitfundamentallyrelevanttowhatpeoplearedoing“UKCabinetOffice

DUBAI DATA CHANGE GUIDE/ CHALLENGES

Extol Benefits From Compliance

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Benefit1

Benefit2

Benefit3

Benefit4 Openandshareddatacreateanewcustomerbase:fromserviceuserstodata

Shareddataimprovesgovernmentserviceefficiencyandeffectiveness

Datawilldriveanewwaveofeconomicprosperity;Catalystforinnovationandentrepreneurship

Dataaddsvalue;Dataenablesconnectivity&access—drivingbetterinformed,happypeople;KeytomakingDubaithesmartestandhappiestcityintheworld

CommunicateBenefitsProducedfromDepartmentEfforts

DUBAI DATA CHANGE GUIDE/ BENEFITS

“Itisnotthestrongestofthespeciesthatsurvives,northemostintelligent;itistheonethatisthemostadaptabletochange.”

Change Mindset; Change Behavior

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Manual

Workshops

Toolkit

TheDubaiDataChangeManualprovidesapracticalstructuretofacilitatetransitionwithintheDubaigovernmentthroughchangeplanguide,DubaiDataManual,face-to-faceworkshops,andsupportivetoolkitsthatwillenablethegrowthofaneffectiveandsustainableopenandshareddataculture.

DUBAI DATA CHANGE GUIDE/ DELIVERY

DubaiData

Functional

People

Tech

ProcessTime

Comms

Cost

DimensionsofChangeDubaiDataChange

Delivery

Guide

Proven Global Best Practice

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TheDubaiDataChangeModelisinformedbytwodecadesoforganizationmanagementliteratureandexperience.Itisadaptedfromglobalbestpracticesinchangemanagementforusewiththepublicsectorregionallyasitopenandshareddatarelease.

Informedby:• OpenDataInstitute• ChangeManagementInstitute• Kotter's8-StepChangeModel• ADKARModel• CSTransform• Lewin'sChangeManagementModel• BeckhardandHarris'ChangeEquation

• McKinsey's7-SModel• Kolb'sLearningCycle• Sirkin,H.,Keenan,P.,&Jackson,A."TheHard

SideofChangeManagement“• Garvin,D.,&Roberto,M“ChangeThrough

Persuasion”• Meyerson,D.“RadicalChange,theQuietWay”

DUBAI DATA CHANGE GUIDE/ BEST PRACTICES

Dubai Data Manual

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CHANGE MANAGEMENT GUIDE/ DATA MANUAL

I.DataOverview• Background• Definitions• OperatingModel

II.DubaiDataClassificationFramework

III.HowtoImplementDubaiDatainGovernmentEntities

How Do We Get There? 4 Steps

PlanforChange

ExecuteChange

ReinforceChange

EquipforChange

• CatalystofChange• SetStageforAcceptance• Assess Capacity• CreateVisionStatement• DetermineChangeTeam

• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• BeginMonitoring&Measurements

• Celebratewins• Analyzefeedback• DiagnosisGapsandRemedial

Measures;implementcorrectivesteps/adjustments

• MeasureBenefitsRealizedagainstCriticalSuccessFactors

• DefineChangeStrategy• BuildTalent,Persuasion,Quick

Win,andRiskMitigationPlan• CreateRoadmap

DUBAI DATA CHANGE GUIDE/ CHANGE STEPS

Step 1 - Equip for Change

PlanforChange

HandleChange

ReinforceChange

EquipforChange

• CatalystofChange• SetStageforAcceptance• AssessingCapacity• CreateVisionStatement• DetermineChangeTeam

• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• Beginmonitoring&measurements

• Analyzefeedback• DiagnosisGapsandRemedialMeasures;

implementcorrectivesteps/plan adjustments• Peertopeertraining• Celebratewins• Remaindedicatedtogoalandroadmap

• DefineChangeStrategy&Plan• AppointChangeTeam• Supportportalestablished

DUBAI DATA CHANGE GUIDE/ EQUIP FOR CHANGE

Manychangeeffortsfailforthelackofincentive

andvision

Launch with Catalyst for Change

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DubaiLeadershipprovided2catalystsforchange:

• DubaiDatalaw

• HisHighnessvisiontomakeDubaitheSmartest,HappiestCityintheWorld

DUBAI DATA CHANGE GUIDE/ CATALYST

Set the Stage for Acceptance

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CapitalizeonSmartDubai’scommunicationsprogramtosetthestageforinternalacceptance

Tofosterchangereadiness

SmartDubaiCommunicationProgram• Stakeholderengagement• MediaEngagement• 3rd partyendorsements/validation• Conferences/Seminars• Portal

MessageHouse StakeholderFramework

DUBAI DATA CHANGE GUIDE/ ACCEPTANCE

Assess Change Capacity

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Outcome:1. Guidancefor

planning

2. Baselineforcomparisonwithfutureperformance

Informationtobecollected:1. TechnologyReadiness/ExistingData

2. PersonnelandSkills/Gaps

3. Process/Policies

4. TimeandBudgetconstraints

5. Obstacles/potentialthreats

6. DepartmentReadinessforChange

Monopolizing Bartering Collaborative Insightful Adaptive

Source1:DubaiDataMaturityModel- April2015ReadinessAssessment(forthosewhoparticipated)

Source2:CapacityAssessmentToolkit

DUBAI DATA CHANGE GUIDE/ ASSESS CAPACITY

Create Department Internal Change Vision

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Leveragemotivation;involveindecision-making;appreciatecontributions

Motivateandenergizethroughhopeandaspiration;commitment

togovernmentmission

HowwillOpenandSharedDataHelptheDepartment

OrganizationCoreValues

Ask

Include

UseVisiontoGuide

?

DUBAI DATA CHANGE GUIDE/ VISION

Pick Change Leaders & Team

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RespectedInsidersDiverse

PartiesResponsibleforDataDelivery

FavorChange

Influential

Ensurebroadbuy-in,solicitfeedback,identify issuesrequiringmosturgentattention,andparticipateindesign/re-designactivities;delineateresponsibilitiesofLeadervsTeam

HeadofSupportingoffices

Independent

InformalLeader

ChangeLeaders&Teammustbeabletoconvincetheirpeersthatembracingdataopennessandsharing isagood idea

Positive

Responsibilities

Capability

Maintainopendataaspriority

Leaders

Harnessesbottom-upknowledgeandexpertise,and‘pro-change’forces

Team

DUBAI DATA CHANGE GUIDE/ CHANGE TEAM & LEADERS

Confidential 34

Role

Track

Responsibilities

• DataPreparationManagementandcoordinationamongallrelevantDeptoffices

• Inventory/categorizedatasets• Ensureaccuracy,reliabilityand

addressinconsistencies• Classify datasetsaccordingto

guidelinesResponsible forpreparingdataforsharingorpublication

ActascustodianofyourDepartment’sdata,inpreparationforOpenDatapublicationandDataSharing

LeadaprocessofchangemanagementandcommunicationinyourDepartmenttoguideinthenewcultureofsharingandopendata,andtopromotethisvisionthroughoutyourorganization.

DataGovernance

ChangeManagement

Team Roles and Responsibilities

• LeadChangePlanningdesign/re-design (Datarollout;Operations;Communications;Talent;RiskMitigationandRoadmap)

• LeadchangecommunicationandcoordinationwithparticipatingandauthorizingDept offices

• Prepare,motivateandimplementpersuasioninitiatives

• Solicitfeedback• Identifyissues requiringattentionandresolve• PrimaryDepartmentadvocateandknowledge

centerforopenandshareddata

DUBAI DATA CHANGE GUIDE/ ROLES & RESPONSIBILITES

Sample Approach To Change Teams

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WorkingGroup

InfluencerCircle

DG;C-level/VP+ofprimarybusinessunits;IT;HR;BusinessIntelligence;Communications:

Regulations;OpenDataEnthusiasts;respectedDept insiders;andinformalDept leaders

ThosepeopleresponsiblefordeliveringtheChange

mandate

ImportanttoincludeHR,Communications,

LegalandITrepresentativesforactionplancreation

DUBAI DATA CHANGE GUIDE/ SAMPLE APPROACH

Capacity Assessment Toolkit

1. DDE Readiness Results (if applicable)

2. Self Assessment Tool 3. DICE Framework4. SWOT Analysis5. Change Team Identification

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DUBAI DATA CHANGE GUIDE/ ASSESSMENT TOOLKIT

Step 2 – Plan for Change

PlanforChange

HandleChange

ReinforceChange

EquipforChange

• CatalystofChange• CapacityAssessment• SetStageforAcceptance

• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• Beginmonitoring&measurements

• Analyzefeedback• DiagnosisGapsandRemedialMeasures;

implementcorrectivesteps/plan adjustments• Peertopeertraining• Celebratewins• Remaindedicatedtogoalandroadmap

• WriteDataPreparationandReleasePlan

• DesignChangeStrategy• BuildCommunicationPlan

(optionalotherplans)• CreateRoadmap

DUBAI DATA CHANGE GUIDE/ PLAN FOR CHANGE

Action 1 – Write 12 Month Data Plan

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DUBAI DATA CHANGE GUIDE/ ACTION 1 – DATA PLAN

Data PreparationandReleasePlan

AcombinedeffortbetweentheDataandChangeManagement

teams

Data Preparation & Release Plan

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CreateaninitialroadmapforyourDepartment’sDatawork

• Assess Department’s current capabilities, required deadlines, data formats, criticalsuccess factors

• Map requirements, dependencies, and milestones on a Gantt chart, includes:• Preliminary data governance model that includes roles and responsibilities• work flow process

Leadershiproletomanagedatacompliance

ITRole

AssesscapabilitiesandprepareDepartmentformeetingDubaiDatarequirements

Objective

Steps

DUBAI DATA CHANGE GUIDE/ DATA PLAN

Supportwithfinding/preparingpersonnelwithneededskills

HRRole

Action 2 – Design Change Strategy

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ChangeStrategy

DUBAI DATA CHANGE GUIDE/ ACTION 2 - STRATEGY

Data PreparationandReleasePlan

Determine Success Metrics

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SevenCoreCriticalSuccessFactors

User Focus

Program LeadershipStrategicClarity

SkillsAdoptionEngagementwithStakeholders

Benefits RealizationAchievableDelivery

DUBAI DATA CHANGE GUIDE/ CRITCAL SUCCESS FACTORS

Change Strategy

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HowtheDepartmentwillexecuteonitsDubaiDataVision

Even though DubaiData is a top downinitiative, each entityneeds to work toreverse-engineergovernment employeeengagement & buy-in

Flexible

Responsive

TalentStrategy

CommunicationStrategy

OperationalStrategy

RiskMitigationStrategy

DUBAI DATA CHANGE GUIDE/ CHANGE STRATEGY

Data PreparationandReleasePlan

ChangeStrategy

Action 3 – Build Plans

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OptionalChangePlans(asneeded)

DUBAI DATA CHANGE GUIDE/ ACTION 3 - PLANS

CommunicationsPlan OperationalPlan

RiskMitigationPlan

TalentPlan

Data PreparationandReleasePlan

ChangeStrategy

Communications Plan

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Convincepeersthatbecomingopenbydefault;sharingtogether createsvalueforall;Equipwithnewknowledge;Inspiretoimplementnewprocessthrough InternalPersuasionCampaign

• Communicate new functional procedures• Communicate revised process owners, rules and norms• Communicate changes to the systemand the implications• Describe role of Change Management Team• Communicate benefits of the new system to the employees• Address employee concerns; support with resolutions

DevelopresponsestothechallengesofimplementingDubaiDataintheirowncontext

LeadershipRole

ProvidespacetocollaboratewithpeerswithDubaiDataPortalandToolkit

Objectives

Steps

DUBAI DATA CHANGE GUIDE/ COMMUNICATIONS PLAN

Persuasion Campaign

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Convince employeeste importanceofchange;demonstrate whythenewdirectionistherightone

Positionandframepreliminaryplan;gatherfeedback;announceplan;explainpurposeandexpectedimpact

Managemoodsthroughconstantcommunication

Reinforcebehavioralguidelinestoavoidbacksliding

ImplementPlan

PersuasionProcess

TurnaroundProcess

Anchorincorevalues

Establishopencommschannel;Usepresstoechointernalcomms

Organizationwide

presentationsMedia Email&Open

internalCommsmechanisms

Frames(Tactics)

BasedonMessageHouse

DevelopPlan

NewCustomerMeetings(DataReusers)

DUBAI DATA CHANGE GUIDE/ PERSUASION CAMPAIGN

Talent Plan

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Incentivizebehavioralchangeandleadership,allowstafftoinnovate,andempower

• Classify and group internal stakeholders• Map training needs as per group / classification

• Learning by doing• Create specific training and capacity building plan as per group / classification

- Technical training & orientation with the re-designed processes- Ongoing education and training to broaden the support base for open data- Plan for peer-to-peer learning model to share advice, experience in context

Enablers,notbarriers,forsupporting transformation

HRRole

Modify structures,policiesandincentivesregardinghiring,jobtitles,rewardsandskill-setstoalignwithDubaiData

Objective

Steps

DUBAI DATA CHANGE GUIDE/ TALENT PLAN

Operational Plan – Small Wins

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SelectingshorttermachievabletargetswithinDepartmentthatcouldprovidetangiblesuccess

First100days• Initialquickachievements/SmallWins(lowhangingfruit)After100days• Support themilestonesandprioritiesofdataPOC• Broad,phasedapproachtosustainedopenandshareddata

Anearuniversalrequirementinanychangemanagementplan;withoutithardtobuildmomentum

SmallWins

Sustainabilityofdataqualityandfordatapublishing

Objectives

Steps

DUBAI DATA CHANGE GUIDE/ OPERATIONAL PLAN

Risk Mitigation Plan

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Prepareandanticipatepossiblerisksduringtheexecutephase

• Developcompellingmessagingtomitigateresistanceandmotivatecompliance

• Developactionstoaddressshorttermtrainingandexpertisegaps

• Developmechanismsaddressroll-back

• Createbudgetactionstoaddressemerginginfrastructureneeds

TalentandPersuasionPlansmostvulnerabletofailurePreparation

Objectives

Steps

DUBAI DATA CHANGE GUIDE/ RISK MITIGATION PLAN

Step 4 – Aggregate Components

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ChangeStrategy

ChangeRoadmap

ChangePlans

DUBAI DATA CHANGE GUIDE/ STEP 4 - COMPONENTS

Data PreparationandReleasePlan

Roadmap

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• ProjectGoals• Timeline• Bigdeliverables• DepartmentPriorityProjects• Separateworkstreams• Milestones• Risk• Dependencies

Apragmaticpresentationfordeliveringclearlyidentifiableresultsinachievablestages

Quicklycommunicateprojectplansandgoals;manageexpectations;developsharedunderstanding;communicateplanstoothers

DUBAI DATA CHANGE GUIDE/ ROADMAP

Planning Toolkit

1. Data Preparation & Release Plan Tool

2. Strategy Creation Tool3. Communications Plan Tool4. Planning Checklist

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DUBAI DATA CHANGE MANUAL/ PLANNING TOOLKIT

Step 3 – Execute Change

PlanforChange

ExecuteChange

ReinforceChange

EquipforChange

• CatalystofChange• CapacityAssessment• SetStageforAcceptance

• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• BeginMonitoring&Measurements

• Analyzefeedback• DiagnosisGapsandRemedialMeasures;

implementcorrectivesteps/plan adjustments• Peertopeertraining• Celebratewins• Remaindedicatedtogoalandroadmap

• DefineChangeStrategy&Plan• CreateRoadmap

DUBAI DATA CHANGE GUIDE/ TALENT PLAN

Monitor Plan Progress

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Internalappraisal

Every2weeks– Changeteam

Tomakeuserscoretoprojectdesign

Feedback

Toidentifyobstacles

Every2months– In/Outofgovernment

DUBAI DATA CHANGE GUIDE/ INTERNAL MONITORING

MinimumFrequency(100Days)

Evaluation Toolkit

1. Internal Appraisal Tool (DICE Framework)

2. Evaluation/Feedback Tool

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DUBAI DATA CHANGE GUIDE/ EVALUATION TOOLKIT

Step 4 – Reinforce Change

PlanforChange

HandleChange

ReinforceChange

EquipforChange

• CatalystofChange• CapacityAssessment• SetStageforAcceptance

• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• Beginmonitoring&measurements

• Celebratewins• Analyzefeedback• DiagnosisGapsandRemedialMeasures;

implementcorrectivesteps/adjustments• MeasureBenefitsRealizedagainstCritical

SuccessFactors

• DefineChangeStrategy&Plan• CreateRoadmap

DUBAI DATA CHANGE GUIDE/ REINFORCE CHANGE

Celebrate Wins

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ThePersuasionContinues

Tellstoriesoftheimpactofopenandshareddata,tohelpillustrateitsvalueforgovernmentcustomersandforDubai

DUBAI DATA CHANGE GUIDE/ CELEBRATE WINS

Track Data Impact and Benefits

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Internalappraisal

Every2weeks– Changeteam

MakeUserscoreofprojectdesign

Feedback

Identifyingobstacles

Every2months– In/Outofgovernment

Redesignofactivitiesandadjustplansbasedon

progressandreviewsto

realizebenefitsMonitoringPerformance

Every6-9months–Independent MeasureSuccess

CriticalFactors

DUBAI DATA CHANGE GUIDE/ TRACK DATA PLAN IMPACT

Live Process to the End

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Communicate

Implement

Measure

Adjust

OpenandSharedDatainstitutionalizedinDubaiGovernment

Departments

EndState

DUBAI DATA CHANGE GUIDE/ END STATE

59

Building Blocks of the Change Management Framework

OptionalChangeManagementPlan

Dubai Data Change Management Scope

Initiate/CreateUrgency DubaiDataLaw&EstablishDept-levelTeamsAssignTeam&Establish

Leadership

VisionHHVision&MediaCampaign

ChangeReadinessAssessmentChangeManagementWorkshop FocusArea1

ChangeManagementPlanning&DesignChangeManagementWorkshop FocusArea2,3,4

ChangeManagementMethodology

Implementation

ReviewOutcomes

Reinforce,InstitutionalizeChange

SmartDubai/DDELed DepartmentLedResponsibility

ChgMgmtPlan

OPTIONAL DUBAI DATA CHANGE PLAN/ PROJECT SCOPE

Activities – Change Management

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AppointmentofChangeManagementPOCs

InternalAssessments

InitialCommunications PlanPreparation

DraftChangeManagementPlansFinalized

OPTIONAL DUBAI DATA CHANGE PLAN/ ACTIVITIES

Step1

Step1

Step2

Step2

Checklist to bring to Workshop 1

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DubaiDataChangeTeamVisionforyourDepartment

CompletetheChangeTeamIdentificationExercise;preparealistofcandidatesfortheChangeTeamandLeadership

DocumentanyrelevantDepartmentdatainitiativestodate

Change Management Workshop 1

• Review Dubai Data• Present Dubai Data Change Process

– Timeline – Expectations

• Review Internal Capabilities Assessment Tools

Outcome:UnderstandDubaiDataandImpactonthem

UnderstandingofchangemanagementprocessandexpectationsPreliminaryunderstandingofEntities’currentstate

NextWorkshopAssignment:ConductInternalCapabilitiesAssessment

OPTIONAL DUBAI DATA CHANGE PLAN/ WORKSHOP 1

Checklist to bring to Workshop 2

ConductSelfAssessmentExercises

FinalizeChangeTeamandLeadership

FinalizeChangeVision

ReadDataBenchmarkReports

ReadDepartmentReadinessAssessment(ifavailable)

CompleteInternalCapacityAssessment

Change Management Workshop 2

• Review Timeline of Dubai Data Change Process & Expectations• Review Internal Capabilities Assessment Findings• Review Change Team selection and why• Review Data Preparation and Release Plan

Outcome:Understandingofchangemanagementprocessandexpectations

StrongunderstandingofEntity’scurrentstateforchangeIdentifychangeadvocates

UnderstandingoftoolfordataprepandreleaseplanningNextWorkshopAssignment:

ProvideDataPreparationandReleasePlan

OPTIONAL DUBAI DATA CHANGE PLAN/ WORKSHOP 2

Checklist to bring to Workshop 3

PreparedDataPreparationandReleasePlan

Change Management Workshop 3

• Review Data Preparation and Release Plan• Review Change Management Planning components (Strategy,

Comms Plan, Roadmap and Evaluation)• Review Assessment Findings and Inputs to be mapped to Plans

Outcome:Understandingofprocessanddataexpectations

UnderstandingoftoolsandstepsneedforcriticalchangeplanningNextWorkshopAssignment:

ProvidedraftStrategy,Communication,RoadmapandEvaluationplan

OPTIONAL DUBAI DATA CHANGE PLAN/ WORKSHOP 3

Checklist to bring to Workshop 4

WriteCommunicationsPlan

CreateChangeStrategy

CreateEvaluationTool

CreateRoadmapforChange

Change Management Workshop 4

• Review Strategy and Change Plans• Walk through Planning Checklist• Validate Roadmap• Address questions, gaps, challenges• Review internal feedback and approval process for complete

Department Change Management Plan

Outcome:Combinedplans,strategy,roadmapandevaluationtoolforchangemanagementpackage

forApprovalsandImplementation

OPTIONAL DUBAI DATA CHANGE PLAN/ WORKSHOP 4

Dubai Data Change Management Tools

DubaiDataLaw

Exercises• SelfAssessmentTool• DICEFramework• SWOTAnalysis• ChangeTeam

Identification• PlanningChecklist

Guidance• DDEReadinessResults• StrategyDevelopment• DataPreparationandRelease

Plan• CommunicationPlan• Appraisals

ReferenceMaterials

1

OPTIONAL DUBAI DATA CHANGE PLAN/ TOOLS

MessagingTools

44

2

DubaiDataManual

3