change management framework - dubai...
TRANSCRIPT
Change Management Framework
1 February 2015
2
MessagingFramework
StakeholderEngagementFramework
DubaiDataChangeTarget
OptionalChangeManagementPlan
Building Blocks of the Change Management Framework
DubaiDataChangeGuide
3
DubaiDataChangeTarget
Building Blocks of the Change Management Framework
Confidential4
HH Sheikh Mohammed Announces Dubai Data Law
Highlights of the Dubai Data Law The Most Comprehensive, Ambitious Data Law in the World
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CoversBothPublicSector&PrivateSector
CoversBothOpenData&SharedData
9ObligationsofDataProviders
19ObligationsofGoverningBody
DataownedbyGovernment,notDepartments
ProtectsPrivacy,Confidentiality,IP,NationalInterest
Signed Oct. 16, 2015
Objectives of the Dubai Data Law
6
Managedatabasedonaclearstrategyandspecificguidelines,alignedwithinternationalbestpractices
Promotetransparencyandestablishgovernancerulesregardingdatapublicationandsharing;
Encourageacultureofcreativityandinnovationandcontributetothesupportofinnovativeentrepreneurships
Createbalancebetweentheprocessofpublicationandsharingofdata;alsosafeguardconfidentialityandprivacy
Increase efficiency ofservicesprovidedbyfederalandlocalgovernmententitiestousers
Support decisionmakingatfederalandlocalgovernmententities
Dubai Data Law Contents9 Obligations of Dubai Government Departments
Confidential7
1. Classify/categorizetheentity’sdata
2. Developaplanforsharingofdata
3. Modifytheentity’sinfrastructuretopublishandsharedata
4. Takeallnecessaryactionstopublishandsharedata
5. IdentifyobstaclesforreviewbyConcernedBody
6. Ensurequalityandupdatingofentity’sdata
7. HandledatafromotherprovidersincompliancewithConcernedBody
8. ReportondatapublicationandsharingasrequestedbyConcernedBody
9. AdheretopoliciesandrequirementsadoptedbytheConcernedBody
Dubai Data Law Contents19 Obligations of the “Concerned Body”
Confidential8
1. Assign/designatefederalgovernmentagenciesandpersonsasdataproviders;2. Consultwithdataproviders3. Setforththeelectronicportalrules, andmonitoradherence4. Developandsupervisetheimplementationofthegovernmentstrategy,inconsultationwiththeCentre;5. Suggest- inconsultationwiththeCentre- legislationsandpolicies.6. Identifyinternationalscientificandregulatorybestpractices,7. Alignpolicies andstrategiesrelatedtodatapublicationandsharingintheEmirate,andfostertheEmirate
goalsofbecomingasmartcity12. Takenecessarymeasurestolimitdataduplicationandinconsistency.13. Signagreementsandmemorandumsofunderstandings(MOUs)14. Conductspecializedseminarsandworkshops15. Reviewdatadissemination andsharingreportssubmittedbyproviders,andissue adequatedecisions in
relationthereof,16. Investigateanycomplaintorviolationrelatedtothedegreeofcomplianceofdataproviders,andtake
necessaryactions;17. Developadequatesolutions toeliminateanyobstacles,difficulties, challenges18. Performanyotheractivitythatisrequiredtofulfillthepurposes ofthisLaw.
1. DeterminePrimaryRegistries,andensurethatsuchrecordsarebuiltup,updated,organized,andclassified/categorized
2. Monitorthecomplianceofdataproviders3. Enforceadoptionofpolicies,rules,standardsre:
• Dataprivacypolicy;• Dataintellectualpropertypolicy• Dataclassification,publicationandsharingpolicy• DubaiDatauseandre-use• Technicalstandardspolicy
Law Toolkit
1. Dubai Data Law
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10
MessagingFramework
Building Blocks of the Change Management Framework
dataiskeytomakingDubaithesmartestandhappiestcityintheworld.
theworld’smostcomprehensiveandambitiousdatainitiativetodate
datawilldriveanewwaveofeconomicprosperity
1 Notjust‘open’butalldata2 Addressesgov&privatesectorsequally—withthegovtleadingtheway3 Collaborationbetweenallcitystakeholders
- DDE establishedinNov2014- Shareddataingov todriveefficiency,servicedelivery,CX- Includeslaw,policies,framework,classification,guidelines&plan.
1 Dataenablesconnectivity&access—drivingbetterinformed,delightedpeople2 Focusnotoncollectingdata,butondrivingknowledgefromdata,empoweringallparties3 Enhancedqualityoflife
- FullalignmentwithSmartDubaivision,objectivesandroadmap- Foundationofsuccessacrossall6SmartDubaidimensions- Dataenablesbetterdecision-makingacrossthecity- End-goal:happiness
1 Catalystforinnovationandentrepreneurship2 Datapropelstheknowledgeeconomyintoaninnovationeconomy3 DirectGDPcontributionestimatedatover1%
- Hackathons,public-datausefulnessviaprivate-sectorapps&websites- Dubaieconomypotentialofattractingkeyglobalplayersandsparkingnewindustryecosystem
WHAT IS DUBAI DATA WHY DOES IT MATTER HOW DOES IT IMPACT
MESSAGE FRAMEWORK/ MESSAGE HOUSE – LAW ANNOUCEMENT & GITEX
Messaging Toolkit
1. Message House2. Default Answers3. Q&As4. Infographic
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MESSAGE FRAMEWORK/ MESSAGING TOOLKIT
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StakeholderEngagementFramework
Building Blocks of the Change Management Framework
Defining Stakeholder Target Segments
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GovernmentRelatedEntities
UAE&ExpatFamily
Businesses
OtherDubaiGovernment
SmartDubaiStrategicPartners
SMEs,International
&Multinationals
FirstmoversandadoptersofOpenData;strategicallysignificanttotheuptakeofOpenData
Longtimemercantilefamilies;farreachingimpactforOpenData;Govt oftenbiggestcustomer
InternationalsandMultinationals;whomayhavecertaininternal/HQgovernanceconstraintsorsupportregardingOpenData
AllremainingDubaigovernmententitiesimpactedbyOpenDataLaw
WhollyorpartialownedorfinancedthroughDubaioremiratespecificfunds;highlyinfluentialinOpenDataadoption
du,Etisalat,DPWorld;NBD;Emirates;etc
Interior;IDAuthority;Centralbank;etc
AlTayer,AlFuttaim,AlRostamani;etc
DubaiChamber;DubaiCourts;DubaiFreeZoneCouncils;etc
SmartDubaiOffice;DubaiDataEstablishment
UAEFederalGovernment
StrategicpartnersandinfluencerswhoarestrategicallysignificanttotheuptakeofOpenData
Visa,Mastercard;etc
GeneralPublic
Citizens;residents;visitors;GCC;andwiderglobalaudience
STAKEHOLDER ENGAGEMENT FRAMEWORK/ TARGET SEGMENTS
Identifying the Stakeholder TiersSmart Dubai Strategic PartnersRTA Dubai Municipality (DM)Dubai Economic Development (DED)Dubai Police
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Dubai Smart Government (DSG)DEWADubai Health Authority (DHA)Dubai Tourism and Commerce Marketing (DTCM)
Other Government DepartmentsDubai Chamber (DCCI)DEWADubai Supreme Council of Energy (DSCE)Dubai Corporation for Ambulance ServicesDubai Civil Defense (DCD)Dubai CustomsDubai Statistics Center (DSC)Mohammed Bin Rashid Housing EstablishmentKnowledge and Human Development Authority (KHDA)General Directorate of Residency and Foreigners Affairs-DubaiDubai Courts
Dubai Public ProsecutionDubai TradeDubai Electronic Security CenterDubai CultureDubai PropertiesLand DepartmentDubai Center for E-Security (DCES) Dubai Free Zones (DFZ) CouncilDubai Airports (DXB and DWC)Dubai Financial Services Authority (DFSA)Dubai Women’s EstablishmentHamdan Bin Mohammed Smart University
GREs, Family Companies, SMEs, Internationals & MultinationalsBanks VisaMasterCardGEMS EducationDuEtisalat
General Public
Nakheel MallsMAF MallsEmaar MallsEmirates AirlinesDP World
FederalMinistry of LaborMinistry of InteriorEmirates ID AuthorityGeneral Directorate for Residency and Foreigners AffairsUAE Central Bank
Tier 1
Tier 2
Tier 3
STAKEHOLDER ENGAGEMENT FRAMEWORK/ STAKEHOLDER TIERS
Segment� TheyWantFromDDE DDEWants FromThem
SmartDubaiStrategicPartners
1. Clarityon requirements2. Helptocomplywithregulations3. Understanding ofOpenData,Privacy&Security
1. OpenDataLeadership2. RapidAdoptionofOpenDataPrinciples3. EasyOrganizationalChange4. Meetdatasetpublishingdeadlines
OtherDubaiGovernment
1. Motivation/Leadership2. Tobeincluded3. Understanding ofOpenData&Security4. Clarityon requirements
1. Support&AdoptionofOpenDataprinciples2. OrganizationalChange3. Willingnesstodeliverofdatasets
GREs 1. Reassurance abouttheirdataprivacy&security2. Respectfortheirbusinesspractices3. Understanding ofOpenData4. Clarityon requirements
1. OpenDataLeadership2. InnovationaroundOpenData3. OrganizationalChange4. Willingnesstodeliverofdatasets
UAE&ExpatFamilies
1. Reassurance abouttheirdataprivacy&security2. Respectfortheirbusinesspractices3. RecognitionforcontributionstoDubai4. Understanding ofOpenData5. Clarityhowlawwillaffecttheirbusiness
1. SupportandcompliancewithOpenDataLaw2. CollaborationwithOpenDatarequirements3. Releaseofdata4. InnovationaroundOpenData
FederalGovernment 1. Transparency2. Coordination3. Clarityofrequirements4. Understandtheimpactontheiroperations
1. Support2. Coordination3. Integration
SMEs,Internationals&Multinationals
1. Reassurance abouttheirdataprivacy&security2. Respectfortheirbusinesspractices3. Understanding ofOpenData4. Clarityhowlawwillaffectstheirbusiness
1. SupportandcompliancewithOpenDataLaw2. CollaborationwithOpenDatarequirements3. Releaseofdata4. InnovationaroundOpenData
General Public 1. Understanding ofOpenData&Privacy2. Understandtheimpactontheirlives
1. Support2. Innovation
Stakeholder Needs and Expectations
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Tie
r 1T
ier 2
Tie
r 3
STAKEHOLDER ENGAGEMENT FRAMEWORK/ STAKEHOLDER NEEDS & EXPECTATIONS
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Building Blocks of the Change Management Framework
DubaiDataChangeGuide
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DUBAI DATA CHANGE GUIDEOpen by Default; Shared Together
Enable Departments to Reach Data Goal
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StaticOrganization OpenandSharingOrganization
DataProtector
DataProtector
DataProtector
DataDisseminator
DataDisseminator
DataDisseminator
DevelopanefficientorganizationalapproachtoDubaiGovernmentpublicservicedelivery,particularlyindataandsmartcityapplications,thatstrivesforaccuracyandvolumeofdatapublishingandflexibilityinapproachtoachievethatgoal.
Change
DUBAI DATA CHANGE GUIDE/ GOAL
Work Together to Achieve Success
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DataGovernance
ChangeManagement
• Persuasion/BuyIn• Motivation
• Management• Process
SustainableDataPublishing
DUBAI DATA CHANGE GUIDE/ TWO SIDES
TwoSidesoftheWhole
Seek Profound Change in order to transform Department
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Majorchangemaybegenuinelytraumaticforthepeopleundergoingit
Kubler-RossdevelopedCurvebasedon griefandbereavement;widelyusedinorganizationalmanagement
DUBAI DATA CHANGE GUIDE/ CHANGE CURVE
Transforming a governmentdepartment into a requiredpublisher of open and shareddata will encounter someorganizational culture andoperational change.
Navigate the Challenges
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Challenge1
Challenge2
Challenge3
Communications
Resources
Authority
ExpertiseChallenge4 Skillstoimplementrequirements
Topleadershipengagementtomotivateandestablishauthority
Time,effort,tools
Whoisaffected;whatistheprocedure;whatarethepenalties/rewards;basicunderstandingofopen/shareddata
"Wereallydon'twanttotreatthisasacomplianceexercise,becausenobodyhasextraresourcesaroundtotrytodosomethingthatdoesnotcreatevalueforagencies."USTreasuryDepartment
“Thisagendawillwitheranddieifitisseenasjustanadd-onoranadditionalburdenforpeople…weneedtomakeitfundamentallyrelevanttowhatpeoplearedoing“UKCabinetOffice
DUBAI DATA CHANGE GUIDE/ CHALLENGES
Extol Benefits From Compliance
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Benefit1
Benefit2
Benefit3
Benefit4 Openandshareddatacreateanewcustomerbase:fromserviceuserstodata
Shareddataimprovesgovernmentserviceefficiencyandeffectiveness
Datawilldriveanewwaveofeconomicprosperity;Catalystforinnovationandentrepreneurship
Dataaddsvalue;Dataenablesconnectivity&access—drivingbetterinformed,happypeople;KeytomakingDubaithesmartestandhappiestcityintheworld
CommunicateBenefitsProducedfromDepartmentEfforts
DUBAI DATA CHANGE GUIDE/ BENEFITS
“Itisnotthestrongestofthespeciesthatsurvives,northemostintelligent;itistheonethatisthemostadaptabletochange.”
Change Mindset; Change Behavior
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Manual
Workshops
Toolkit
TheDubaiDataChangeManualprovidesapracticalstructuretofacilitatetransitionwithintheDubaigovernmentthroughchangeplanguide,DubaiDataManual,face-to-faceworkshops,andsupportivetoolkitsthatwillenablethegrowthofaneffectiveandsustainableopenandshareddataculture.
DUBAI DATA CHANGE GUIDE/ DELIVERY
DubaiData
Functional
People
Tech
ProcessTime
Comms
Cost
DimensionsofChangeDubaiDataChange
Delivery
Guide
Proven Global Best Practice
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TheDubaiDataChangeModelisinformedbytwodecadesoforganizationmanagementliteratureandexperience.Itisadaptedfromglobalbestpracticesinchangemanagementforusewiththepublicsectorregionallyasitopenandshareddatarelease.
Informedby:• OpenDataInstitute• ChangeManagementInstitute• Kotter's8-StepChangeModel• ADKARModel• CSTransform• Lewin'sChangeManagementModel• BeckhardandHarris'ChangeEquation
• McKinsey's7-SModel• Kolb'sLearningCycle• Sirkin,H.,Keenan,P.,&Jackson,A."TheHard
SideofChangeManagement“• Garvin,D.,&Roberto,M“ChangeThrough
Persuasion”• Meyerson,D.“RadicalChange,theQuietWay”
DUBAI DATA CHANGE GUIDE/ BEST PRACTICES
Dubai Data Manual
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CHANGE MANAGEMENT GUIDE/ DATA MANUAL
I.DataOverview• Background• Definitions• OperatingModel
II.DubaiDataClassificationFramework
III.HowtoImplementDubaiDatainGovernmentEntities
How Do We Get There? 4 Steps
PlanforChange
ExecuteChange
ReinforceChange
EquipforChange
• CatalystofChange• SetStageforAcceptance• Assess Capacity• CreateVisionStatement• DetermineChangeTeam
• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• BeginMonitoring&Measurements
• Celebratewins• Analyzefeedback• DiagnosisGapsandRemedial
Measures;implementcorrectivesteps/adjustments
• MeasureBenefitsRealizedagainstCriticalSuccessFactors
• DefineChangeStrategy• BuildTalent,Persuasion,Quick
Win,andRiskMitigationPlan• CreateRoadmap
DUBAI DATA CHANGE GUIDE/ CHANGE STEPS
Step 1 - Equip for Change
PlanforChange
HandleChange
ReinforceChange
EquipforChange
• CatalystofChange• SetStageforAcceptance• AssessingCapacity• CreateVisionStatement• DetermineChangeTeam
• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• Beginmonitoring&measurements
• Analyzefeedback• DiagnosisGapsandRemedialMeasures;
implementcorrectivesteps/plan adjustments• Peertopeertraining• Celebratewins• Remaindedicatedtogoalandroadmap
• DefineChangeStrategy&Plan• AppointChangeTeam• Supportportalestablished
DUBAI DATA CHANGE GUIDE/ EQUIP FOR CHANGE
Manychangeeffortsfailforthelackofincentive
andvision
Launch with Catalyst for Change
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DubaiLeadershipprovided2catalystsforchange:
• DubaiDatalaw
• HisHighnessvisiontomakeDubaitheSmartest,HappiestCityintheWorld
DUBAI DATA CHANGE GUIDE/ CATALYST
Set the Stage for Acceptance
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CapitalizeonSmartDubai’scommunicationsprogramtosetthestageforinternalacceptance
Tofosterchangereadiness
SmartDubaiCommunicationProgram• Stakeholderengagement• MediaEngagement• 3rd partyendorsements/validation• Conferences/Seminars• Portal
MessageHouse StakeholderFramework
DUBAI DATA CHANGE GUIDE/ ACCEPTANCE
Assess Change Capacity
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Outcome:1. Guidancefor
planning
2. Baselineforcomparisonwithfutureperformance
Informationtobecollected:1. TechnologyReadiness/ExistingData
2. PersonnelandSkills/Gaps
3. Process/Policies
4. TimeandBudgetconstraints
5. Obstacles/potentialthreats
6. DepartmentReadinessforChange
Monopolizing Bartering Collaborative Insightful Adaptive
Source1:DubaiDataMaturityModel- April2015ReadinessAssessment(forthosewhoparticipated)
Source2:CapacityAssessmentToolkit
DUBAI DATA CHANGE GUIDE/ ASSESS CAPACITY
Create Department Internal Change Vision
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Leveragemotivation;involveindecision-making;appreciatecontributions
Motivateandenergizethroughhopeandaspiration;commitment
togovernmentmission
HowwillOpenandSharedDataHelptheDepartment
OrganizationCoreValues
Ask
Include
UseVisiontoGuide
?
DUBAI DATA CHANGE GUIDE/ VISION
Pick Change Leaders & Team
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RespectedInsidersDiverse
PartiesResponsibleforDataDelivery
FavorChange
Influential
Ensurebroadbuy-in,solicitfeedback,identify issuesrequiringmosturgentattention,andparticipateindesign/re-designactivities;delineateresponsibilitiesofLeadervsTeam
HeadofSupportingoffices
Independent
InformalLeader
ChangeLeaders&Teammustbeabletoconvincetheirpeersthatembracingdataopennessandsharing isagood idea
Positive
Responsibilities
Capability
Maintainopendataaspriority
Leaders
Harnessesbottom-upknowledgeandexpertise,and‘pro-change’forces
Team
DUBAI DATA CHANGE GUIDE/ CHANGE TEAM & LEADERS
Confidential 34
Role
Track
Responsibilities
• DataPreparationManagementandcoordinationamongallrelevantDeptoffices
• Inventory/categorizedatasets• Ensureaccuracy,reliabilityand
addressinconsistencies• Classify datasetsaccordingto
guidelinesResponsible forpreparingdataforsharingorpublication
ActascustodianofyourDepartment’sdata,inpreparationforOpenDatapublicationandDataSharing
LeadaprocessofchangemanagementandcommunicationinyourDepartmenttoguideinthenewcultureofsharingandopendata,andtopromotethisvisionthroughoutyourorganization.
DataGovernance
ChangeManagement
Team Roles and Responsibilities
• LeadChangePlanningdesign/re-design (Datarollout;Operations;Communications;Talent;RiskMitigationandRoadmap)
• LeadchangecommunicationandcoordinationwithparticipatingandauthorizingDept offices
• Prepare,motivateandimplementpersuasioninitiatives
• Solicitfeedback• Identifyissues requiringattentionandresolve• PrimaryDepartmentadvocateandknowledge
centerforopenandshareddata
DUBAI DATA CHANGE GUIDE/ ROLES & RESPONSIBILITES
Sample Approach To Change Teams
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WorkingGroup
InfluencerCircle
DG;C-level/VP+ofprimarybusinessunits;IT;HR;BusinessIntelligence;Communications:
Regulations;OpenDataEnthusiasts;respectedDept insiders;andinformalDept leaders
ThosepeopleresponsiblefordeliveringtheChange
mandate
ImportanttoincludeHR,Communications,
LegalandITrepresentativesforactionplancreation
DUBAI DATA CHANGE GUIDE/ SAMPLE APPROACH
Capacity Assessment Toolkit
1. DDE Readiness Results (if applicable)
2. Self Assessment Tool 3. DICE Framework4. SWOT Analysis5. Change Team Identification
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DUBAI DATA CHANGE GUIDE/ ASSESSMENT TOOLKIT
Step 2 – Plan for Change
PlanforChange
HandleChange
ReinforceChange
EquipforChange
• CatalystofChange• CapacityAssessment• SetStageforAcceptance
• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• Beginmonitoring&measurements
• Analyzefeedback• DiagnosisGapsandRemedialMeasures;
implementcorrectivesteps/plan adjustments• Peertopeertraining• Celebratewins• Remaindedicatedtogoalandroadmap
• WriteDataPreparationandReleasePlan
• DesignChangeStrategy• BuildCommunicationPlan
(optionalotherplans)• CreateRoadmap
DUBAI DATA CHANGE GUIDE/ PLAN FOR CHANGE
Action 1 – Write 12 Month Data Plan
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DUBAI DATA CHANGE GUIDE/ ACTION 1 – DATA PLAN
Data PreparationandReleasePlan
AcombinedeffortbetweentheDataandChangeManagement
teams
Data Preparation & Release Plan
39
CreateaninitialroadmapforyourDepartment’sDatawork
• Assess Department’s current capabilities, required deadlines, data formats, criticalsuccess factors
• Map requirements, dependencies, and milestones on a Gantt chart, includes:• Preliminary data governance model that includes roles and responsibilities• work flow process
Leadershiproletomanagedatacompliance
ITRole
AssesscapabilitiesandprepareDepartmentformeetingDubaiDatarequirements
Objective
Steps
DUBAI DATA CHANGE GUIDE/ DATA PLAN
Supportwithfinding/preparingpersonnelwithneededskills
HRRole
Action 2 – Design Change Strategy
40
ChangeStrategy
DUBAI DATA CHANGE GUIDE/ ACTION 2 - STRATEGY
Data PreparationandReleasePlan
Determine Success Metrics
41
SevenCoreCriticalSuccessFactors
User Focus
Program LeadershipStrategicClarity
SkillsAdoptionEngagementwithStakeholders
Benefits RealizationAchievableDelivery
DUBAI DATA CHANGE GUIDE/ CRITCAL SUCCESS FACTORS
Change Strategy
42
HowtheDepartmentwillexecuteonitsDubaiDataVision
Even though DubaiData is a top downinitiative, each entityneeds to work toreverse-engineergovernment employeeengagement & buy-in
Flexible
Responsive
TalentStrategy
CommunicationStrategy
OperationalStrategy
RiskMitigationStrategy
DUBAI DATA CHANGE GUIDE/ CHANGE STRATEGY
Data PreparationandReleasePlan
ChangeStrategy
Action 3 – Build Plans
43
OptionalChangePlans(asneeded)
DUBAI DATA CHANGE GUIDE/ ACTION 3 - PLANS
CommunicationsPlan OperationalPlan
RiskMitigationPlan
TalentPlan
Data PreparationandReleasePlan
ChangeStrategy
Communications Plan
44
Convincepeersthatbecomingopenbydefault;sharingtogether createsvalueforall;Equipwithnewknowledge;Inspiretoimplementnewprocessthrough InternalPersuasionCampaign
• Communicate new functional procedures• Communicate revised process owners, rules and norms• Communicate changes to the systemand the implications• Describe role of Change Management Team• Communicate benefits of the new system to the employees• Address employee concerns; support with resolutions
DevelopresponsestothechallengesofimplementingDubaiDataintheirowncontext
LeadershipRole
ProvidespacetocollaboratewithpeerswithDubaiDataPortalandToolkit
Objectives
Steps
DUBAI DATA CHANGE GUIDE/ COMMUNICATIONS PLAN
Persuasion Campaign
45
Convince employeeste importanceofchange;demonstrate whythenewdirectionistherightone
Positionandframepreliminaryplan;gatherfeedback;announceplan;explainpurposeandexpectedimpact
Managemoodsthroughconstantcommunication
Reinforcebehavioralguidelinestoavoidbacksliding
ImplementPlan
PersuasionProcess
TurnaroundProcess
Anchorincorevalues
Establishopencommschannel;Usepresstoechointernalcomms
Organizationwide
presentationsMedia Email&Open
internalCommsmechanisms
Frames(Tactics)
BasedonMessageHouse
DevelopPlan
NewCustomerMeetings(DataReusers)
DUBAI DATA CHANGE GUIDE/ PERSUASION CAMPAIGN
Talent Plan
46
Incentivizebehavioralchangeandleadership,allowstafftoinnovate,andempower
• Classify and group internal stakeholders• Map training needs as per group / classification
• Learning by doing• Create specific training and capacity building plan as per group / classification
- Technical training & orientation with the re-designed processes- Ongoing education and training to broaden the support base for open data- Plan for peer-to-peer learning model to share advice, experience in context
Enablers,notbarriers,forsupporting transformation
HRRole
Modify structures,policiesandincentivesregardinghiring,jobtitles,rewardsandskill-setstoalignwithDubaiData
Objective
Steps
DUBAI DATA CHANGE GUIDE/ TALENT PLAN
Operational Plan – Small Wins
47
SelectingshorttermachievabletargetswithinDepartmentthatcouldprovidetangiblesuccess
First100days• Initialquickachievements/SmallWins(lowhangingfruit)After100days• Support themilestonesandprioritiesofdataPOC• Broad,phasedapproachtosustainedopenandshareddata
Anearuniversalrequirementinanychangemanagementplan;withoutithardtobuildmomentum
SmallWins
Sustainabilityofdataqualityandfordatapublishing
Objectives
Steps
DUBAI DATA CHANGE GUIDE/ OPERATIONAL PLAN
Risk Mitigation Plan
48
Prepareandanticipatepossiblerisksduringtheexecutephase
• Developcompellingmessagingtomitigateresistanceandmotivatecompliance
• Developactionstoaddressshorttermtrainingandexpertisegaps
• Developmechanismsaddressroll-back
• Createbudgetactionstoaddressemerginginfrastructureneeds
TalentandPersuasionPlansmostvulnerabletofailurePreparation
Objectives
Steps
DUBAI DATA CHANGE GUIDE/ RISK MITIGATION PLAN
Step 4 – Aggregate Components
49
ChangeStrategy
ChangeRoadmap
ChangePlans
DUBAI DATA CHANGE GUIDE/ STEP 4 - COMPONENTS
Data PreparationandReleasePlan
Roadmap
50
• ProjectGoals• Timeline• Bigdeliverables• DepartmentPriorityProjects• Separateworkstreams• Milestones• Risk• Dependencies
Apragmaticpresentationfordeliveringclearlyidentifiableresultsinachievablestages
Quicklycommunicateprojectplansandgoals;manageexpectations;developsharedunderstanding;communicateplanstoothers
DUBAI DATA CHANGE GUIDE/ ROADMAP
Planning Toolkit
1. Data Preparation & Release Plan Tool
2. Strategy Creation Tool3. Communications Plan Tool4. Planning Checklist
51
DUBAI DATA CHANGE MANUAL/ PLANNING TOOLKIT
Step 3 – Execute Change
PlanforChange
ExecuteChange
ReinforceChange
EquipforChange
• CatalystofChange• CapacityAssessment• SetStageforAcceptance
• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• BeginMonitoring&Measurements
• Analyzefeedback• DiagnosisGapsandRemedialMeasures;
implementcorrectivesteps/plan adjustments• Peertopeertraining• Celebratewins• Remaindedicatedtogoalandroadmap
• DefineChangeStrategy&Plan• CreateRoadmap
DUBAI DATA CHANGE GUIDE/ TALENT PLAN
Monitor Plan Progress
53
Internalappraisal
Every2weeks– Changeteam
Tomakeuserscoretoprojectdesign
Feedback
Toidentifyobstacles
Every2months– In/Outofgovernment
DUBAI DATA CHANGE GUIDE/ INTERNAL MONITORING
MinimumFrequency(100Days)
Evaluation Toolkit
1. Internal Appraisal Tool (DICE Framework)
2. Evaluation/Feedback Tool
54
DUBAI DATA CHANGE GUIDE/ EVALUATION TOOLKIT
Step 4 – Reinforce Change
PlanforChange
HandleChange
ReinforceChange
EquipforChange
• CatalystofChange• CapacityAssessment• SetStageforAcceptance
• ImplementChangeRoadmap• AchieveSmallWin(s)• ImplementPersuasionCampaign• Beginmonitoring&measurements
• Celebratewins• Analyzefeedback• DiagnosisGapsandRemedialMeasures;
implementcorrectivesteps/adjustments• MeasureBenefitsRealizedagainstCritical
SuccessFactors
• DefineChangeStrategy&Plan• CreateRoadmap
DUBAI DATA CHANGE GUIDE/ REINFORCE CHANGE
Celebrate Wins
56
ThePersuasionContinues
Tellstoriesoftheimpactofopenandshareddata,tohelpillustrateitsvalueforgovernmentcustomersandforDubai
DUBAI DATA CHANGE GUIDE/ CELEBRATE WINS
Track Data Impact and Benefits
57
Internalappraisal
Every2weeks– Changeteam
MakeUserscoreofprojectdesign
Feedback
Identifyingobstacles
Every2months– In/Outofgovernment
Redesignofactivitiesandadjustplansbasedon
progressandreviewsto
realizebenefitsMonitoringPerformance
Every6-9months–Independent MeasureSuccess
CriticalFactors
DUBAI DATA CHANGE GUIDE/ TRACK DATA PLAN IMPACT
Live Process to the End
58
Communicate
Implement
Measure
Adjust
OpenandSharedDatainstitutionalizedinDubaiGovernment
Departments
EndState
DUBAI DATA CHANGE GUIDE/ END STATE
59
Building Blocks of the Change Management Framework
OptionalChangeManagementPlan
Dubai Data Change Management Scope
Initiate/CreateUrgency DubaiDataLaw&EstablishDept-levelTeamsAssignTeam&Establish
Leadership
VisionHHVision&MediaCampaign
ChangeReadinessAssessmentChangeManagementWorkshop FocusArea1
ChangeManagementPlanning&DesignChangeManagementWorkshop FocusArea2,3,4
ChangeManagementMethodology
Implementation
ReviewOutcomes
Reinforce,InstitutionalizeChange
SmartDubai/DDELed DepartmentLedResponsibility
ChgMgmtPlan
OPTIONAL DUBAI DATA CHANGE PLAN/ PROJECT SCOPE
Activities – Change Management
61
AppointmentofChangeManagementPOCs
InternalAssessments
InitialCommunications PlanPreparation
DraftChangeManagementPlansFinalized
OPTIONAL DUBAI DATA CHANGE PLAN/ ACTIVITIES
Step1
Step1
Step2
Step2
Checklist to bring to Workshop 1
62
DubaiDataChangeTeamVisionforyourDepartment
CompletetheChangeTeamIdentificationExercise;preparealistofcandidatesfortheChangeTeamandLeadership
DocumentanyrelevantDepartmentdatainitiativestodate
Change Management Workshop 1
• Review Dubai Data• Present Dubai Data Change Process
– Timeline – Expectations
• Review Internal Capabilities Assessment Tools
Outcome:UnderstandDubaiDataandImpactonthem
UnderstandingofchangemanagementprocessandexpectationsPreliminaryunderstandingofEntities’currentstate
NextWorkshopAssignment:ConductInternalCapabilitiesAssessment
OPTIONAL DUBAI DATA CHANGE PLAN/ WORKSHOP 1
Checklist to bring to Workshop 2
ConductSelfAssessmentExercises
FinalizeChangeTeamandLeadership
FinalizeChangeVision
ReadDataBenchmarkReports
ReadDepartmentReadinessAssessment(ifavailable)
CompleteInternalCapacityAssessment
Change Management Workshop 2
• Review Timeline of Dubai Data Change Process & Expectations• Review Internal Capabilities Assessment Findings• Review Change Team selection and why• Review Data Preparation and Release Plan
Outcome:Understandingofchangemanagementprocessandexpectations
StrongunderstandingofEntity’scurrentstateforchangeIdentifychangeadvocates
UnderstandingoftoolfordataprepandreleaseplanningNextWorkshopAssignment:
ProvideDataPreparationandReleasePlan
OPTIONAL DUBAI DATA CHANGE PLAN/ WORKSHOP 2
Checklist to bring to Workshop 3
PreparedDataPreparationandReleasePlan
Change Management Workshop 3
• Review Data Preparation and Release Plan• Review Change Management Planning components (Strategy,
Comms Plan, Roadmap and Evaluation)• Review Assessment Findings and Inputs to be mapped to Plans
Outcome:Understandingofprocessanddataexpectations
UnderstandingoftoolsandstepsneedforcriticalchangeplanningNextWorkshopAssignment:
ProvidedraftStrategy,Communication,RoadmapandEvaluationplan
OPTIONAL DUBAI DATA CHANGE PLAN/ WORKSHOP 3
Checklist to bring to Workshop 4
WriteCommunicationsPlan
CreateChangeStrategy
CreateEvaluationTool
CreateRoadmapforChange
Change Management Workshop 4
• Review Strategy and Change Plans• Walk through Planning Checklist• Validate Roadmap• Address questions, gaps, challenges• Review internal feedback and approval process for complete
Department Change Management Plan
Outcome:Combinedplans,strategy,roadmapandevaluationtoolforchangemanagementpackage
forApprovalsandImplementation
OPTIONAL DUBAI DATA CHANGE PLAN/ WORKSHOP 4
Dubai Data Change Management Tools
DubaiDataLaw
Exercises• SelfAssessmentTool• DICEFramework• SWOTAnalysis• ChangeTeam
Identification• PlanningChecklist
Guidance• DDEReadinessResults• StrategyDevelopment• DataPreparationandRelease
Plan• CommunicationPlan• Appraisals
ReferenceMaterials
1
OPTIONAL DUBAI DATA CHANGE PLAN/ TOOLS
MessagingTools
44
2
DubaiDataManual
3