20192020 ANNUAL REPORT

20192020

2 - Annual Statistics

3 - Settlement Services

4 - Family Services

5 - Projects

6 - Statement of Financial Position

7 - Funders and Partnerships & Collaboration

8 - KCWA’s Board, Staff, and Offices

A N N U A L R E P O R T

SERVICE CONTACTS

FamilyServices

16,616 4,519 402

ProjectsSettlementServices

SERVICE REGION

York18.9%

Toronto67.6%

Peel5.4%

Durham1.3%

Out of GTA6.4%

Other Province& CountriesUnknown0.3%

Toronto

DurhamYorkPeel

Halton

AGE GROUP

SETTLEMENT SERVICE

One-on-OneServices (Visit)

Services byPhone/ Email/

Web-basedSeminars

135

SeminarParticipants

2,392

8,2785,946

FAMILY SERVICE

One-on-OneCounselling (Visit)

Services byPhone/ Email/

Web-basedSeminars

61

SeminarParticipants

5872,5371,395

EMPOWER US PROJECT

Senior: 32Youths: 10

42

Participants Workshops

9

WorkshopParticipants

167

Showcase Events

4

Number ofVideo Recordings

21

Youtube: 6

ACT NOW PROJECT

Senior: 28 Senior PeerLeaders: 11

39

Participants Workshops

9

WorkshopParticipants

158

PartnershipNon-Profit Organizations

11

Volunteer Hours

580

Unknown0.2%

GENDER GROUP

Female62.4%Male

37.4%

VOLUNTEERSNumber of

Volunteer Activities

789

HoursContributed

3,146

Volunteers

163

Over 65

20.4%

45-64

35.4%

25-44

15-24

23.3%7.9%

0-14

2.8%Unknown10.2%

ANNUAL STATISTICS2 20192020 ANNUAL REPORT

SETTLEMENT SERVICES3In 2019 - 2020

We provided 16,616 services to immigrants and refugees in total through visits, phone, email services, and group sessions. The group sessions were oriented towards empowering clients by fostering independence, providing information and education to allow clients to make self-informed decisions, and building on the resources, experiences, skills and knowledge of newcomers to participate in society. Topics addressed in the group sessions include, but are not limited to, settlement orientation, employment/labour market, education, finance, health, law, and social services.

The KCWA Settlement team works with a diverse group of newcomer individuals and families, providing one-on-one counselling and group programs, and offering the clients information, orientation, facilitation, and referrals. The goal of our settlement services is to support newcomers to improve settlement and integration experiences in Canada by assessing and identifying the needs of both individuals and the community, and providing appropriate information, resources and referrals to meet their needs most effectively.

I had many questions when I first arrived in Canada and did not know where to start or what to do because I had no friends or family to support me. I saw KCWA flyers and brochures posted at a Korean market, which led me to contact KCWA without knowing what to ask and what support I needed. When I first contacted KCWA, I told them I am a recent immigrant and need help with settling in Canada. The settlement counsellor encouraged me to visit the office to assess the areas of support I needed more thoroughly. When I visited the office, I was introduced to programs and services provided by KCWA in a welcoming atmosphere.

Throughout the year, I received support in so many different areas including Canada’s Child Benefit, OHIP, how to rent a house, LINC program, job preparation in Canada and more. With the help of KCWA, I was able to follow all the right steps successfully, and I found a full-time job. I did not give up because they continued to encourage me and assist me through every step from creating a resume to preparing for an interview in English. Without KCWA, I don’t think I could have settled in Canada successfully.

First, I would like to say thank you to KCWA for all their hard work. It is very reassuring to know that there is a place like KCWA where I can reach out to when I am experiencing hardships such as applying for benefits, understanding government letters, experiencing issues with my landlord, communicating with the Canada Revenue Agency, protecting myself from scam calls, etc. Workshops and seminars facilitated by KCWA are always informative and provide networking opportunities for attendees to engage and connect with other individuals. KCWA is like a friend and family to me who I can rely on and trust.

Stories of Settlement Services Users

Ms. K

Mr. Y

Service Categories

Social Services (OAS/GIS/CPP/ CCB/Other Benefits): 39% Canadian Citizenship: 15% PR Card Renewal: 11% Social Housing: 10% Immigration & Visa: 9% Education & Employment: 8% Interpretation & Translation: 2% Others: 6%

Workshop / Seminar Topics

Settlement Orientation: 28.4% Social Services: 19.8% Community Connection: 17.3% Education: 9.9% Employment: 8.6% Finance: 4.9% Health: 6.2% Law: 4.9%

39%

28.4%

19.8%

17.3%

9.9%

8.6%

4.9%

6.2% 4.9%

15%11%

10%

9%

8%

6%2%

20192020 ANNUAL REPORT

Ms. H

Mr. L

Family Team Service Types CSP: 42%

VAW Counselling: 27% THSP: 31%

Family Service Types

• Violence Against Women (VAW) counselling services aim to support women who are currently experiencing or have experienced violence. We provide emotional and psychological support through counselling, develop safety plans with women facing violence, and offer seminars that may be beneficial to VAW survivors and their children.

• Transitional and Housing Support Program (THSP) provides women and their dependents who have experienced violence with assistance in developing transitional and safety plans. While supporting women in transitional periods, Family Services counsellors may refer clients to Legal Aid Ontario to secure legal assistance, Housing Connections for social housing, Ontario Works to secure financial aid and other community resources as needed.

• The Community Service Partnership (CSP) program aims to respond to the community’s changing needs while strengthening the community by providing one-on-one, family and group counselling, facilitating psychoeducational workshops/seminars and partnering with other organizations to hold community events for vulnerable and marginalized individuals. Through the CSP services, people can live in vibrant, equitable, inclusive and safe communities where their needs are met. The program supports and encourages the emotional well-being of individuals as well as engagement and connections to their families and communities. Topics covered in individual, couple and family counselling include anger management, relational and family conflicts, communication skills, self-esteem, addiction, and coping strategies.

I still remember the day I nervously called KCWA. I never thought that I would face legal issues such as divorce, and I felt stuck, not knowing where to turn to with my two children. My self-esteem hit rock bottom from the constant abuse and harassment from my ex-partner since the beginning of our marriage, and I was anxious that no one would ever understand my situation. It was then that I came across KCWA, and I decided to see a counsellor. Right from the first meeting, the staff asked about me and my children’s safety, and I cried so much from the warmth and friendliness. For quite a long time, KCWA staff protected me and supported me by fighting for my rights. As a result, I was able to gain full custody of my children safely and live a stable life. I want to thank KCWA for lending a helping hand in escaping an abusive situation with my children and for the endless generosity and care I received from KCWA. I hope to also now live life by helping those in need in our community. Thank you so much.

I was dubious when I visited KCWA in the midst of a difficult divorce with my partner of 20 years. I did not have confidence in ‘counselling,’ but I made my first step at KCWA with a desire to do something as I was in so much distress. At first, I was a little embarrassed to open up as the counsellor looked much younger than me, and she was of the opposite sex, but as the counselling sessions continued, I realized that all the entangled emotions and thoughts in my mind were sorted out. It was especially helpful to recognize and recover from the pain, wounds and complicated feelings that I kept internally. Although my situation has not changed, my mindset and perspective towards my situation have certainly changed through counselling. I have become much more optimistic, and I now have the confidence to overcome difficulties. As my mindset has changed, my self-esteem has improved, and this has led me to find a job and repair my relationships with people. As a result, I feel that I have been able to take a step closer to integrating into Canadian society. Although it feels a little late as I am over 50 years of age, I am so grateful to the KCWA family team for being able to find myself and live confidently. I hope that many people in the Korean community do not hesitate to consult with KCWA and seek support to find confidence and live as a part of this society.

FAMILY SERVICES4Stories of Family Services Users

Service Categories General Counselling: 21.2%

VAW Counselling: 26.8% THSP Counselling: 21.2% Document Assistance: 12.3% Social Benefits: 5.8% Legal Services: 8% Education & Career: 1.9% Housing Issues: 2.8%

42%

21.2%

26.8%

52.5%

6.8%

8.5%

22%

10.2%

21.2%

12.3%

5.8%

8% 1.9%2.8%

31%

27%

Workshop / Seminar Topics Parenting & Healthy Families: 52.5%

Relationships & Communication: 10.2% Self-care: 22% Prevention of Domestic Violence: 8.5% Community Events: 6.8%

20192020 ANNUAL REPORT

Act Now ProjectSeniors Volunteering Training and Matching Project

By focusing on racialized seniors whose mother tongue is non-English, the Act Now Project aims to focus on seniors who are vulnerable due to an English language barrier. This project provides an opportunity for seniors at risk of isolation to build a community network and be a part of the social fabric of their community. This project was designed to recruit, train, and match participants in a culturally sensitive manner that was linguistically appropriate to the Korean community.The senior volunteers were assisted in getting ready to start sharing their lives with an increasing sense of belonging through this project. According to the final evaluation, participants stated that they were highly satisfied with both the volunteer training they received as well as the volunteer positions they were matched with. The participants also responded that the Act Now Project had successfully encouraged them to get involved with volunteering.

As the population ages, seniors experience increasing social isolation from decreasing social networks and mobility. Many Korean seniors will also experience additional challenges due to their language barrier. Therefore, the Empower Us Project was designed to preserve Korean-Canadian immigrants’ history through the next generation of Koreans rooted in Canada. This project empowered both seniors and youth, allowing both generations to engage in a meaningful experience through individual interviews, meetings, and creating video clips. This project’s videos allowed the Korean-Canadian community to share Korean immigrants’ lives with international communities while creating increased community engagement within the Korean-Canadian community.

Empower Us ProjectIncreasing Senior Community Participation through Storytelling

I’d like to thank the youth participants for their hard work. My partner barely spoke Korean; however, we could connect with each other by using body language and exchanging eye contact. Although we were not able to fully communicate and understand each other, I could see the hard work and effort the students were putting in, and I’m very thankful for them.

Participating in the ‘Act Now’ project influenced my retirement life so much. Through this project, I learned that volunteering could be a useful way to get into the community. I was assisted in getting matched to volunteer positions and starting with volunteering that I couldn’t do by myself. This project helped me to find out who I am and what I can do for others. I was very grateful to be a part of this project because it taught me everything I needed to start volunteering right away. It really encouraged me to move forward. Through the ‘Act Now’ Project, I learned about the many other things that KCWA does in order to work hard for the community, and I firmly believe KCWA is an organization that strives to meet the essential and practical needs of the Korean immigrant community.

My participation as a student interviewer in the Empower Us project has been an incredibly eye-opening and rewarding experience. As a nearly 2nd generation Korean-Canadian, I rarely had the opportunity to really interact with the senior community, and I feel like this project has given me the chance to learn about the various struggles and challenges that Korean-Canadians have faced through their immigration to Canada. I was also able to gain much invaluable advice from the seniors through the experiences they faced as immigrants. Additionally, I was able to learn about the history of Korean-Canadian immigration to Canada and the various factors that influenced people’s decisions to move to Canada. Overall, I am very thankful for this experience, and I feel like I have learned a lot of different lessons that I can apply later on in life. It was an excellent experience to be able to hear their stories first-hand.

Feedback from a Senior Volunteer

Feedback from a Senior Participant

Feedback from a Student Participant

Ms. M

Mr. K

Ms. K

5 PROJECTS20192020 ANNUAL REPORT

6REVENUE 2019 – 2020 2018 – 2019 2017 – 2018

Grant 698,025 749,031 749,429Fundraising and donations 40,945 46,837 149,730

Lottery (1,966) (2,481) (3,105)

Programs 7,627 15,457 9,340Interest and sundry 745 5,097 7,254Membership fees 820 630 700

Total 746,193 814,571 913,348

EXPENSES 2019 – 2020 2018 – 2019 2017 – 2018Salaries , wages and benefits 560,441 634,068 659,439

Occupancy costs 82,880 61,270 63,913Fundraising 624 - 49,098

Project delivery expenses 68,783 73,843 81,475Office expenses 23,453 16,061 12,049Professional fees 12,000 15,627 9,401Communications 9,535 19,008 18,148

Insurance 4,234 4,777 2,992Meetings and conferences 1,943 4,523 2,781

Community support 576 380 820Advertising and promotions - 50 140

Bank charges 1,307 692 2,209

Amortization 1,767 1,767 883

Total 767,543 832,066 903,348

Excess (deficiency) of revenue over expenses (21,350) (17,495) 10,000

GRANTS 2019 – 2020 2018 – 2019 2017 – 2018IRCC-Immigrant Settlement & Adaptation Program 295,536 295,537 297,885

MCI- Newcomer Settlement Program 65,952 65,952 65,952

MCI- Capacity Building - 50,000 -

City of Toronto- Community Service Program 42,680 41,765 40,905City of Toronto- Employment and Social Services 31,551 39,052 45,968

City of Toronto- Community Events (KCPCAC) 20,000 - -Overseas Korean Foundation 9,948 12,081 10,056MCCSS- Capacity Building 7,500 7,500 7,501

MCCSS- Violence against Women Support Services 181,439 183,941 162,010

Employment & Social Development Canada- New Horizons 23,669 25,000 25,000

Ontario Trillium Foundation- Champions for Youth - 28,203 43,897

Law Foundation of Ontario- Connection Communities - - 45,503

Centre for Addition and Mental Health - - 4,752

MSAA- Senior Community Program 18,750 - -

Health Canada– Substance Use and Addiction Program 1,000 - -

Total 698,025 749,031 749,429

STATEMENT OF FINANCIAL POSITION20192020 ANNUAL REPORT As of March 31, 2020

Partnerships and Collaboration

ACE Electric, All TV, Arirang Korea TV, Arirang Age-Friendly Community Centre, Barbra Schlifer Clinic, Bathurst Clark Resource Library, Calvary House Markham Corp, Canada KCR News Corp, Canada Revenue Agency Canada Woman Power, Canada Wow, Center Point LINC, Central Library (Richmond Hill), Children’s Aid Society of Toronto & York, CLEO, Consulate General of the Republic of Korea in Toronto, DOVE Printing, Eaglesfield Community Church, Edithvale Community Centre, Family Service Toronto Finecom, Galleria Supermarket, Global Korean Post, Good Shepherd Ministries, Haji Presbyterian Church, Hanca Senior’s Association in GTA, Hong Fook Mental Health Foundation, IDEALSPINE Rehabilitation Clinic, Immigrant Women’s Health Centre, Jenna Y. Lee, KCWA Advisory Committee, KEB Hana Bank Canada, KIN, Korea Canadian Business Association of North Toronto, Korea Daily Toronto, Korean Canadian Cultural Association, Korean Canadian Physically Challenged Adults Community Korean Canadian Scholarship Foundation, Korean Professional Women’s Association, Korean Real Estate Post, Kwanghoon Shin, Legal Aid Ontario Light Presbyterian Church, Lindsay Law, Living Plus, Look So Good Optical Love Toronto, Milal Church, MissyCanada, Monica Y. Kim CPA Professional Corp, North York Central Library, North York Community House, Ontario Korean Nurses Association, Park & Jung LLP Barristers, Parkdale Queen W. Community Health Centre, Pilgrim Community Church, Price Waterhouse Cooper, Richview Public Library, Shinhan Bank Canada, St. Andrew Kim Korean Catholic Church, St. Timothy Presbyterian Church, SUCCESS Seoul, TD Canada Trust, The Career Foundation Centre, The Korea Times Daily, Thornhill Community Library, Together Immigration, Toronto District School Board Settle¬ment Services, Toronto Employment & Social Services Toronto Police Service, Toronto Public Health, Toronto Reference Library Unison Health & Community Services, United Way Greater Toronto, Upland LINC, Vaughan Community Church, Vaturi & Cho LLP, Victim Services, Victim Witness Assistance Program, WomenAct, YMCA Newcomer Information Centre, Yorkdale Adult Learning Centre, York Region District School Board Settlement Services, Young Nak Korean Presbyterian Church of Toronto Yumkwang Korean Presbyterian Church

Funders

City of Toronto Employment and Social Development Canada Health Canada Immigration, Refugees and Citizenship Canada Ministry for Seniors and Accessibility Ministry of Children, Community and Social Services Ontario Trillium Foundation Overseas Korean Foundation The Consulate General of The Republic of Korea in Toronto

7 FUNDERS AND PARTNERSHIPS & COLLABORATION

20192020 ANNUAL REPORT

Along with the funders and the partnership agencies, approximately 100 individual donors and 160 volunteers

have been involved in KCWA’s mission over the past year. It is realistically impossible to maintain KCWA without the

attention and support of individuals.

We are thankful for your continued and faithful support, and we also kindly ask for your ongoing interest and

contribution to KCWA.

2019 – 2020 BOARDJoseph Park (Board Chair and President)Diana Shim (Secretary, Executive Committee)Steve Lee (Treasurer, Executive Committee)Michelle Kim (Member, External Affairs Committee)Tamhee Kim (Member, External Affairs Committee)Min K. Kim (Internal Affairs Comm. Chair)Jaeyell Kim (Member)Charlie Kim (Member)Linda Shin (Member)Soomin Lee (Member)Gina Bae (Member)Pam Shin (Member)William Shin (Member)

2019 – 2020 STAFFEunjoo Kim / Monica Chi (Executive Director)Eunyoung Baek (Operations Manager)Youngoak Kang (Settlement Counsellor)Sunghye Choe (Settlement Counsellor)Lauren Lee / Hyowon Kim (Settlement Counsellor)Youra Kwon / Jiyeon Lee (Settlement Counsellor)Minhee Park (Family . Settlement Counsellor)Sunkyoung Lee (Family . Settlement Counsellor)Sunghee Osin / Jinwook Kim (Family Counsellor)Hamin Kim / Yooyeon Jung (Family Counsellor)Myoungsuk Joo (Community Engagement . Volunteer Coordinator)Hyejin Yun (Empower Us Project Coordinator)Sunghye Choe (Act Now Project Coordinator)Sunha Kang / Chongah Kim (Office Assistant)

KCWA Family and Social Services (hereafter ‘KCWA’) is a non-profit, charitable organization established in 1985 by a group of women who were concerned with women and family issues. We aim to empower the Korean Canadian community by striving for healthy individuals, families, and communities.We provide individual counselling for settlement-related matters and family issues, and we run regular programs and seminars for career development, parenting, finances, accessing social benefits, education, and legal information.While initially, the organization focused on women’s issues with respect to settling in Canada, and our name still reflects this legacy, the scope of our services has expanded considerably. Domestic violence and other family-related issues remain a core focus. At the same time, our work has expanded to include settlement services for all Korean immigrants, women, men, seniors and youth in Canada.

KCWA MISSION & VISION

MissionBuilding the Korean-Canadian community, one person at a timeVision Barrier-Free integration into CanadaCore Values Inclusiveness, Excellence, Integrity, Respect, and Collaboration

8

Phone: 416.340.1234 | E-mail: kcwa@kcwa.net | Website: www.kcwa.net

Charitable #: 10287 6059 RR0001

KCWA North York Centre Office5075 Yonge St. Suite 401 North York ON M2N 6C6

KCWA Bathurst- Finch Office540 Finch Ave. W. North York ON M2R 1N7

KCWA’S BOARD, STAFF AND OFFICES

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20192020 ANNUAL REPORT

SINCE 1985