20130712 opening keynote adobe andreas helios

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© 2013 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. ADOBE DIGITAL MARKETING: The Transformation of Marketing

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Andreas Helios von Adobe Systems eröffnete mit seiner Keynote zum Thema „Die Transformation des Marketings“ den zweiten Tag des Werbeplanung.at-Summit 2013. Das Marketing hat oft den Bezug zum realen Leben verloren. Wir müssen auf die Wirkung und das Ergebnis zurückkommen, dann treffen wir wieder den Nerv der Entscheider“, sagt Andreas Helios, Marketingleiter Zentraleuropa von Adobe Systems, in seiner Keynote am zweiten Tag des Werbeplanung.at-Summit 2013. Das digitale Marketing erlaube zwar eine starke Individualisierung und Messbarkeit, dennoch „sind die Kunden immer noch dazu gezwungen, Inhalte zu konsumieren, die nicht für sie zugeschnitten sind“, kritisiert er. Die User seien durch die Informationsüberflutung mit einer sehr schmalen Aufmerksamkeitsspanne ausgestattet. Die Konsequenz daraus – Helios zitiert dabei den Digital Index Report von Adobe aus dem Jahr 2012 – dass 97 Prozent der Seitenbesucher nicht konvertieren. „Viele Unternehmen sind zufrieden damit, Traffic zu haben und vergessen aber, zu optimieren und den nächsten Schritt zur Conversion zu machen.“ Der Nachholbedarf in diesem Bereich sei „dramatisch“, sagt Helios. „Zwischen dem Markenversprechen des klassischen Marketings und die Realität bei der Transaktion klafft eine riesige Kluft.“ Big Data clever aufbereiten Das Buzzwort „Big Data“ ist für Helios kein neues Thema, „wenn man vor zehn Jahren auf SAP-Konferenzen war, wurde bereits über die Bewältigung große Datenmengen gesprochen.“ Er plädiert darauf, Big Data nicht als Problem zu sehen, solange man es schaffe, Daten mit Erklärungsgewinn darzustellen. Über das „Urgestein“ von Big Data, die Wetterkarte, gäbe es ja auch keine negativen Stimmen. „Ziel ist es, die Informationstöpfe zusammenzuführen - nicht mit dem Ziel, die Person auszukundschaften -, sondern Personen mit den für sie relevanten Informationen zu versorgen.“ Helios plädiert dafür, in der gesamten Diskussion das Vertrauen in das Sammeln von Daten zu erhöhen: „Transparenz und Klarheit sind die wichtigsten Punkte. Sorgen Sie dafür, dass Ihre Kunden wissen, was Sie sammeln und wo sie dem widersprechen können.“ Seine abschließende Botschaft an die Marketingverantwortlichen: „Seien Sie relevant, testen Sie, messen Sie und machen Sie sich Gedanken über die Konversion.“ http://werbeplanung.at/news/summit/2013/07/zweite-keynote-am-werbeplanung-at-summit-2013

TRANSCRIPT

Page 1: 20130712 Opening Keynote Adobe Andreas Helios

© 2013 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

ADOBE DIGITAL MARKETING:

The Transformation of Marketing

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© 2013 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 2

Marketing Pet Peeve

#2884

everyone has an opinion

HAVE YOU EVER NOTICED…

about marketing

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

MYTHS & REALITIESOF DIGITAL MARKETING

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

70% believe marketers are disconnectedfrom business results

69% believe marketers live too much in their creative and social media bubble

“Marketers will have to understand they need to start ‘cutting the rubbish’.”

Source: Fournaise Marketing Group. July 12, 2012

80% of CEOs Do Not Trust Marketers

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This is not true.

everyone in this room

knows…

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Aber wir müssen deutlicher werden, neue kennziffern verwenden

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

74% of Adobe’s Marketing Spend is on Digital

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Big Datais a Big

Pain

Social Mediais Worthless

Data is Killing Creativity

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

62% of marketers will increase spending in social media. But only 12% actually think social media ads work.

Collective

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Myth #1: Social Media is Worthless

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Facebook Social Balloons

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Quicksilver & Adobe: Design Our Line

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Fotoshop by Adobé

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Adobe Social to the Rescue

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Social Drove

3 Million+Visits to Adobe.com

Social Referrals Spent

2x moreThan Other Customers

Social “touched”

13%of Creative Cloud

Subscriptions

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Social Generated

More Revenue Than Paid

Search

Social & Adobe Creative Cloud

Myth #1 Busted

Social CAN

Be Measured

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Big Datais a Big

Pain

Social Mediais Worthless

Data is Killing Creativity

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Big Data is a Big Story

Big Data May Ensure Sustainable Sushi

IBM Introduces New Mainframe Computers for Age of ‘Big Data’

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Big Data and its Big Problems

2012: The Year of Big Data

Big Data Can Make a Big Difference in Marketing

How Facebook is Handling All That Big Data

Big Data Rewrites the CMO’s Role

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Big Data for Marketers

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Campaign Measurement/Optimization

POST LAUNCH

Optimize Budget& Mix

Track Progress & Fine Tune Approach

AnalyzeResults

DURING LAUNCHPRE-LAUNCHPRE-LAUNCH

% ofBudgetSpend

% ofBudgetSpend

% ofBudgetSpend

% ofBudgetSpend

% ofBudgetSpend

% ofBudgetSpend

PR DisplayAdvertising

OfflineAdvertising Search Email Social Media

MARKETING BUDGET

0% 20% 40% 60% 80% 100% 120% 140% 160%

Revenue

Profit Contribution

Point of DiminishingReturns

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Campaign Measurement/Optimization

POST LAUNCH

Optimize Budget& Mix

Track Progress & Fine Tune Approach

AnalyzeResults

DURING LAUNCHDURING LAUNCHPRE-LAUNCHPRE-LAUNCH

Track Progress & Fine Tune Approach

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Testing, Testing 1-2-3

© 2011 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Engaging Visuals Drove 50% Greater

Click-Thru Rate

Short Marquee & Content “above the fold” Drove 16%+ Revenue Per Visitor

Personalization & Recommendations Fueled 16-23%+ Revenue Per Visitor

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Site to Order Conversion

Revenue by Channel: Search, Display, Social, Email, Offline, etc.

Revenue by Visitor Profile

Revenue by Geo &Campaign

First and Last Click Attribution

Progress Against Goals

100,000 50,000

20,000 20,000 20,000 20,000 20,000

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Campaign Measurement/Optimization

POST LAUNCH

Optimize Budget& Mix

Track Progress & Fine Tune Approach

AnalyzeResults

POST LAUNCHDURING LAUNCHDURING LAUNCHPRE-LAUNCH

AnalyzeResults

Myth #2 Busted

Marketers LOVE

Big Data

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Big Datais a Big

Pain

Social Mediais Worthless

Data is Killing Creativity

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Myth #3: Data is Killing Creativity

“Data advocates say it’s data, rather than any creative flair, that actually inspires campaigns in today’s world… without question, data is the most important component of marketing today.”

B2B Marketing

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Only 1 in 4 are living up to their creative potential

75% under pressure to be productive, not creative

Only 25% of time at work is spent being creative

Creativity In Crisis

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Creative Has Always Mattered

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

There is no substitute for

CREATIVITY

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

There is no substitute for

CREATIVITY

Myth #3 Busted

Creativity is

Alive & Well

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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Making Creativity Count

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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