20130712 opening keynote adobe andreas helios
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Andreas Helios von Adobe Systems eröffnete mit seiner Keynote zum Thema „Die Transformation des Marketings“ den zweiten Tag des Werbeplanung.at-Summit 2013. Das Marketing hat oft den Bezug zum realen Leben verloren. Wir müssen auf die Wirkung und das Ergebnis zurückkommen, dann treffen wir wieder den Nerv der Entscheider“, sagt Andreas Helios, Marketingleiter Zentraleuropa von Adobe Systems, in seiner Keynote am zweiten Tag des Werbeplanung.at-Summit 2013. Das digitale Marketing erlaube zwar eine starke Individualisierung und Messbarkeit, dennoch „sind die Kunden immer noch dazu gezwungen, Inhalte zu konsumieren, die nicht für sie zugeschnitten sind“, kritisiert er. Die User seien durch die Informationsüberflutung mit einer sehr schmalen Aufmerksamkeitsspanne ausgestattet. Die Konsequenz daraus – Helios zitiert dabei den Digital Index Report von Adobe aus dem Jahr 2012 – dass 97 Prozent der Seitenbesucher nicht konvertieren. „Viele Unternehmen sind zufrieden damit, Traffic zu haben und vergessen aber, zu optimieren und den nächsten Schritt zur Conversion zu machen.“ Der Nachholbedarf in diesem Bereich sei „dramatisch“, sagt Helios. „Zwischen dem Markenversprechen des klassischen Marketings und die Realität bei der Transaktion klafft eine riesige Kluft.“ Big Data clever aufbereiten Das Buzzwort „Big Data“ ist für Helios kein neues Thema, „wenn man vor zehn Jahren auf SAP-Konferenzen war, wurde bereits über die Bewältigung große Datenmengen gesprochen.“ Er plädiert darauf, Big Data nicht als Problem zu sehen, solange man es schaffe, Daten mit Erklärungsgewinn darzustellen. Über das „Urgestein“ von Big Data, die Wetterkarte, gäbe es ja auch keine negativen Stimmen. „Ziel ist es, die Informationstöpfe zusammenzuführen - nicht mit dem Ziel, die Person auszukundschaften -, sondern Personen mit den für sie relevanten Informationen zu versorgen.“ Helios plädiert dafür, in der gesamten Diskussion das Vertrauen in das Sammeln von Daten zu erhöhen: „Transparenz und Klarheit sind die wichtigsten Punkte. Sorgen Sie dafür, dass Ihre Kunden wissen, was Sie sammeln und wo sie dem widersprechen können.“ Seine abschließende Botschaft an die Marketingverantwortlichen: „Seien Sie relevant, testen Sie, messen Sie und machen Sie sich Gedanken über die Konversion.“ http://werbeplanung.at/news/summit/2013/07/zweite-keynote-am-werbeplanung-at-summit-2013TRANSCRIPT
© 2013 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
ADOBE DIGITAL MARKETING:
The Transformation of Marketing
© 2013 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 2
Marketing Pet Peeve
#2884
everyone has an opinion
HAVE YOU EVER NOTICED…
about marketing
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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
MYTHS & REALITIESOF DIGITAL MARKETING
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
70% believe marketers are disconnectedfrom business results
69% believe marketers live too much in their creative and social media bubble
“Marketers will have to understand they need to start ‘cutting the rubbish’.”
Source: Fournaise Marketing Group. July 12, 2012
80% of CEOs Do Not Trust Marketers
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This is not true.
everyone in this room
knows…
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Aber wir müssen deutlicher werden, neue kennziffern verwenden
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
74% of Adobe’s Marketing Spend is on Digital
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Big Datais a Big
Pain
Social Mediais Worthless
Data is Killing Creativity
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
62% of marketers will increase spending in social media. But only 12% actually think social media ads work.
Collective
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Myth #1: Social Media is Worthless
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Facebook Social Balloons
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Quicksilver & Adobe: Design Our Line
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Fotoshop by Adobé
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Adobe Social to the Rescue
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Social Drove
3 Million+Visits to Adobe.com
Social Referrals Spent
2x moreThan Other Customers
Social “touched”
13%of Creative Cloud
Subscriptions
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Social Generated
More Revenue Than Paid
Search
Social & Adobe Creative Cloud
Myth #1 Busted
Social CAN
Be Measured
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Big Datais a Big
Pain
Social Mediais Worthless
Data is Killing Creativity
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Big Data is a Big Story
Big Data May Ensure Sustainable Sushi
IBM Introduces New Mainframe Computers for Age of ‘Big Data’
18
Big Data and its Big Problems
2012: The Year of Big Data
Big Data Can Make a Big Difference in Marketing
How Facebook is Handling All That Big Data
Big Data Rewrites the CMO’s Role
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Big Data for Marketers
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Campaign Measurement/Optimization
POST LAUNCH
Optimize Budget& Mix
Track Progress & Fine Tune Approach
AnalyzeResults
DURING LAUNCHPRE-LAUNCHPRE-LAUNCH
% ofBudgetSpend
% ofBudgetSpend
% ofBudgetSpend
% ofBudgetSpend
% ofBudgetSpend
% ofBudgetSpend
PR DisplayAdvertising
OfflineAdvertising Search Email Social Media
MARKETING BUDGET
0% 20% 40% 60% 80% 100% 120% 140% 160%
Revenue
Profit Contribution
Point of DiminishingReturns
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Campaign Measurement/Optimization
POST LAUNCH
Optimize Budget& Mix
Track Progress & Fine Tune Approach
AnalyzeResults
DURING LAUNCHDURING LAUNCHPRE-LAUNCHPRE-LAUNCH
Track Progress & Fine Tune Approach
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Testing, Testing 1-2-3
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Engaging Visuals Drove 50% Greater
Click-Thru Rate
Short Marquee & Content “above the fold” Drove 16%+ Revenue Per Visitor
Personalization & Recommendations Fueled 16-23%+ Revenue Per Visitor
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Site to Order Conversion
Revenue by Channel: Search, Display, Social, Email, Offline, etc.
Revenue by Visitor Profile
Revenue by Geo &Campaign
First and Last Click Attribution
Progress Against Goals
100,000 50,000
20,000 20,000 20,000 20,000 20,000
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Campaign Measurement/Optimization
POST LAUNCH
Optimize Budget& Mix
Track Progress & Fine Tune Approach
AnalyzeResults
POST LAUNCHDURING LAUNCHDURING LAUNCHPRE-LAUNCH
AnalyzeResults
Myth #2 Busted
Marketers LOVE
Big Data
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Big Datais a Big
Pain
Social Mediais Worthless
Data is Killing Creativity
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Myth #3: Data is Killing Creativity
“Data advocates say it’s data, rather than any creative flair, that actually inspires campaigns in today’s world… without question, data is the most important component of marketing today.”
B2B Marketing
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Only 1 in 4 are living up to their creative potential
75% under pressure to be productive, not creative
Only 25% of time at work is spent being creative
Creativity In Crisis
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Creative Has Always Mattered
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There is no substitute for
CREATIVITY
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There is no substitute for
CREATIVITY
Myth #3 Busted
Creativity is
Alive & Well
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Making Creativity Count
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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 33