2011 to 2014 tle strategic plan

8/3/2019 2011 to 2014 TLE Strategic Plan

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The Learning Exchange

Strategic Plan

2011/2014


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THE LEARNING EXCHANGE

Strategic Plan 2011 to 2014

Strategic Planning Team :Mona ArsenaultDarlene BrownChristiane DabbaghLazar JevremovicKaren MocklerDiane Richard Valerie Sauriol

Written by :Darlene Brown

Edited by :Darlene Brown


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STRATEGICPLAN~ 2011 TO2014

Our mandate What we do

Adult Literacy and Tutoring: one-on-one and small

group instruction to adults in need Volunteer/Tutor Training Public Awareness and Sensitization Volunteer/Student Recruitment Community Resource and Learning Centre

Volunteer/Student Outreach and Retention Prevention and Intervention

The Learning Exchange (TLE)/Centre Lire-crire is a volunteer not-for-profit organization dedicated to providing:


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Our core values What defines us and drives us

At TLE we value:

Creativity Commitment Life-long learning Leadership Integrity Teamwork


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Our Board of DirectorsFor 2011/2012

Our staffand consultantsFor 2011/2012

President: Mona Arsenault Vice-President: Lazar JevremovicSecretary: Christiane Dabbagh Treasurer: Valerie Sauriol

Director: Enza Ciampenelli


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THELEARNINGEXCHANGESTRATEGICPLAN

TLEsStrategic PlanSustainability

Strengthening TLEGoals: Raise awareness and understanding of literacy services Expand partnerships and strengthen connections Develop and maintain solid infrastructure Increase overall membership

ExcellenceProvision of Services

Goals:

Develop and improve services & programs Improve access and intake procedures Provide quality training and professional development


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THELEARNINGEXCHANGESTRATEGICPLAN

volunteers

communityfamilies

students

Core Values :Creativity

CommitmentLifelong Learning

Leadership

Sustainability

TLEs Strategic Plan Priorities at a glance: Strengthening TLE

Awareness and understanding

Partnerships and connections

Infrastructure

Membership

Member outreach, support and recognition

Networking opportunities

Tools and skills

E t d i


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THELEARNINGEXCHANGESTRATEGICPLAN SUSTAINABILITY / STRENGTHENINGTLE1

SustainabilityStrengthening TLE

Goals

Target population

General public Ministry of Education Leisure and Sports

Raise awareness andunderstanding of TLE

services

Marketing Communication/Promotional TLE Website/Learning Links

Expand partnershipsand strengthen

connections

Partnerships and Networking

Develop and maintainsolid infrastructure

TLEs Infrastructure Committees and Board of

Directors Staff and Consultants Funding

Increase overallmembership

Recruitment and Retention


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THELEARNINGEXCHANGESTRATEGICPLAN EXCELLENCE / PROVISION OFSERVICES ANDPROGRAMS 2

ExcellenceProvision of services and programs

Goals

Target population

Develop and improveservices and programs

Services and Programs Book Club Family Literacy Program Resource Center/Drop-In ICTs/ Equipment Library/on-line library

Improve access andintake procedures

Access to Services Intake and Matching

Procedures

Provide qualitytraining & professional

development

Basic Training/NewVolunteers

ICT Training Workshops/ Professional

Development

Be responsive to themembership and

community

Program development


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THELEARNINGEXCHANGESTRATEGICPLAN EFFECTIVENESS / MEMBEROUTREACHSUPPORT ANDRECOGNITION 3

EffectivenessMember outreach, support and recognition

Goals

Target population

Provide members withnetworking opportunities

Networking

Provide students with thenecessary tools and skills to

function successfully ineveryday life

Student Development Student Resources

Ensure members are engagedand have a positive experience

Events Support and Recognition


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At a Glance: TLE Strategic and Action Plan 2011 to 2014

The Learning Exchange Strategic Plan 2011 to 2014 page 13

THELEARNINGEXCHANGE

StrategicDirections

1. SUSTAINABILITY> STRENGTHENINGTLE 2. EXCELLENCE> PROVISION OFSERVICES ANDPROGRAMS 3. EFFECTIVENESS> MEMBEROUTREACH, SUPPORT AND

RECOGNITION

GoalsRaise awareness and understanding of literacy servicesavailable through The Learning Exchange

Expand partnerships and strengthen connections

Develop and maintain solid infrastructure

Increase overall membership

Develop and improve services & programs

Improve access and intake procedures

Provide quality training and professional development

Be responsive to the membership and community

Provide members with networking opportunities

Provide students with the necessary tools and skills tofunction successfully in everyday life

Ensure members are engaged and have a positiveexperience

Main Initiativesand actions

Raise awareness and understanding of literacy issues and services

Marketing

1.1 Regularly promote the recognition of The Learning Exchange andits vision/mission, within the community and amongst partners

1.2 In 2012 create a 3 year marketing plan1.3 Work through marketing objectives 2012 to 20141.4 In 2014 review Marketing Plan

Communication/Promotional

1.5 Ensure regular communication of The Learning Exchange newsand information to members, other literacy providers, partners,schools and community organizations

1.6 Annually hold communication events1.7 As needed, distribute communication packages and promotional

materials at events within the community1.8 Update promotional materials as needed1.9 Improve/increase social media presence 2012 to 20141.10 Starting 2012, involve community members/organizations in

literacy recognition

Develop and improve services & programs

Services and Programs

2.1 Actively seek funding for services and programs2.2 Annually target services, programs and projects to

develop/promote2.3 Keep TLE relevant by responding to needs of the community2.4 Regularly promote and market services, events, information and

programs

Book Club

2.5 Continue to build upon Book Club membership2.6 Establish regular location for meetings

Family Literacy Program

2.7 Continue to build upon family literacy initiatives within thecommunity

2.8 Provide schools and community organization information,resources and support for Family Literacy Day initiatives

2.9 Secure funding to design/developTLE Connectionswebsite2.10 Regularly work with ABC Life Literacy2.11 Annually, increase family literacy activities by 10%

Provide members with networking opportunities

Networking

3.1 Regularly provide networking opportunities amongst memBoard and staff

3.2 Regularly, provide opportunities for students to interact wlearners from other councils

Provide students with the necessary tools and skills tofunction successfully in everyday life

Student Development

3.3 Annually, provide diverse range of learning opportunitiesstudents

3.4 Annually, include student submissions in TLEs newsletter 3.5 Starting in 2011, increase learning opportunities and resou

adult learners who are parents3.6 Starting in 2012, survey students re: program success

Student Resources

3.7 Regularly, maintain services and programs related to studresources i.e. Learning Links, TLE newsletter, etc.

3.8 Increase resources for students re: Essential Skills


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THELEARNINGEXCHANGE

StrategicDirections


1. SUSTAINABILITY> STRENGTHENINGTLE

TLE Website/Learning Links

1.11 Regularly link The Learning Exchange website to other literacy andcommunity organizations sites

1.12 Annually, retain service of webmaster 1.13 Regularly, update and monitor site for ef fectiveness and trends1.14 Annually, update/upload master documents in the fall1.15 Annually update/increase TLEs social media/networking sites 1.16 Starting in 2008, continue to develop, update and promote the

Learning Links website

Expand partnerships and strengthen connections

Partnerships and Networking

1.17 Annually, maintain existing partnerships1.18 Annually, build two new community contacts/partnerships1.19 Annually, increase networking opportunities by attending 2 3 new

community events1.20 Create network opportunities with:

i. RCITii. MELSiii. NPI partnersiv. McGill (ProBono program)v. SWL School Boardvi. CDC-Laurier/Vimont

1.21 Every September, appoint a board member to represent TLE asCommunity Representative on SWL/Vimont Governing Board

1.22 Annually, review/develop a strategy and an action plan to establishproductive relations and coordinated interaction with key partners

1.23 Starting September 2011, hold 2-3 annual events with key partnerswithin the community

1.24 Involve centers and communities in events1.25 Annually, partner with other community groups for Adult Learners

Week events

2. EXCELLENCE> PROVISION OFSERVICES ANDPROGRAMS

Resource Center/Drop-In

2.12 Annually build resource and information collection2.13 Maintain quality of services for staff, students, volunteers and

community2.14 Starting in 2012, establish an Essential Skills section in library2.15 By 2012, have wireless access accounts (sign-in names) available

for all members at Resource Center 2.16 Starting in 2013, improve drop-in access2.17 By 2014 have Resource Center fully updated

ICTs/ Equipment

2.18 Regularly, maintain, update, upgrade and purchase necessaryequipment for Resource Center

2.19 Regularly update staffs ICT as needed 2.20 Add a SmartBoard and related equipment to Resource Center 2.21 By 2012, have working computer for library access2.22 By 2013, replace old/worn library equipment/storage cases2.23 By 2014, have three laptops for members use

Library/on-line library

2.24 Annually enter/catalogue new materials on ResourceMate and

update online2.25 Annually maintain JayWill support services2.26 Continue annual inventory process

Improve access and intake procedures

Access to Services

2.27 In 2011/2012 promote TLE internally2.28 In 2011, review access to services and available support2.29 Manage and improve access to Resource Center and TLE

services to community

3. EFFECTIVENESS> MEMBEROUTREACH, SUPPORT ANDRECOGNITION

Student Resources continued

3.9 Annually, increase learning opportunities by 20%3.10 Starting in 2012, promote use of Skills for Life3.11 By 2013, ensure accessible essential skills resources

Ensure members are engaged and havea positive experience

Events

3.12 Regularly, celebrate our members, staff and supporters thrrecognition i.e. Volunteer appreciation, Adult Learners weekactivities, etc.

3.13 Research/promote calendar of events: School Board calenQELA (partners, etc.), student agendas

3.14 Involve Centres and communities in annual l iteracy-relatei. International Literacy Day (Sept. 8)ii. Family Literacy Day (Jan. 27) *early intervention.iii. Adult Learners Week(spring)

3.15 Annually, encourage TLE students participation in the BlueMetropolis, LVQ Annual Conference, and similar events

3.16 Yearly, encourage students involvement at TLE during Adult Learners Week

3.17 Starting in 2011, annually hold two Volunteer Voice even3.18 Starting in 2012, annually hold two Student Chat events

3.19

By 2014, increasemembersparticipation and attendance atevents and workshops by 20%

Support and Recognition

3.20 Regularly, r ecognize and support members and staffs efforts andsuccess

3.21 Annually, promote student success through awards for adliteracy students i.e. QLWG Literacy Award, The Co-operLearner Achievement Award, QELA Achievement Award

3.22 Regularly, write/submit articles and stories to newslettersmedia

3.23 Starting in 2012, submit members names for recognition awards


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THELEARNINGEXCHANGE

StrategicDirections



Develop and maintain solid infrastructure

TLEs Infrastructure

1.26 Immediately increase funding to open additional 4 weeks per year 1.27 Annually, update and review all TLEs master documents 1.28 2011 AGM, have by-law revisions completed for vote by

membership1.29 In 2011, submit necessary forms and documents for changes to

the Letter of Patent1.30 By 2012 have new Letter of Patent1.31 In 2012 , complete Policies & Procedures review based on by-laws

revision and incorporate changes into Orientation manual1.32 By 2013, following completion of reviews, print and distribute newcopies of Orientation Manual to members

Committees and Board of Directors

1.33 Annually, develop BODs strength by electing one new Director 1.34 Annually, promote and advertise different committees and duties1.35 Starting in 2011, increase members involvement on committees

by 10% annually1.36 Annually, represent the issues and concerns of TLEs adult

students through representation and involvement on boards,committees and other key organizations

1.37 By 2014, increase student involvement on committees and in

planning by 20%

Staff and Consultants1.38 Starting in 2011, broaden and strengthen professional

development programs for staff and consultants1.39 Starting in 2011, review budget for cost of living increases for

salaried employees1.40 By 2012, increase opportunities for staff development and team

building by 20%1.41 Regularly, recognize and support staff and consultants for

successes and effort1.42 By 2013, increase budget to cover salary increase for staff


Access to Services continued

2.30 Increase opportunities for service access to community2.31 Annually, hold ACE Community Festival

Intake and Matching Procedures

2.32 Starting in 2011, establish methods to record ongoing statistics2.33 Starting in 2011, review intake and matching procedures2.34 Starting in 2012, begin update of intake and matching procedures2.35 In 2012, review methods for assessing new students2.36 By 2014, have up-to-date intake and matching proceduressecurely in place

Provide quality training and professional development

Basic Training/New Volunteers

2.37 Secure additional funding to increase training schedule from threesessions offered to eight

2.38 Regularly, monitor the trends in lit eracy within the educationalreform and adapt accordingly

2.39 Regularly, train new library volunteers and staff in use of ResourceMate

2.40 Starting in 2011, work with LVQ on Training Project2.41 Update training to incorporate new ICTs available2.42 By 2014, increase frequency of training and flexibili ty of training

schedule ~ offer more training choices

ICT Training

2.43 Starting in 2011, promote use of computers and related equipment2.44 Regularly, use ICT skills training to increase the success rate of

adult literacy students2.45 Annually, implement learning opportunities for students re: ICT use2.46 By 2013, establish an ongoing students computer group


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THELEARNINGEXCHANGE

StrategicDirections



Staff and Consultants continued

1.43 By 2013, increase budget to hire a Communications Consultant ona regular basis

1.44 By 2014, increase work hours to fulltime for salaried staff:Executive Director + 10 hr per week = ful ltime, and AdministrativeAssistant + 15 hours = fulltime

Funding

1.45 Annually, request additional funding from MELS to support HRneeds and growth of TLE

1.46 Annually, research potential funding sources and write proposalsfor funding

1.47 Starting in 2011, increase funding opportunities by 10% annually1.48 Starting in 2011, secure funding from local MNAs 1.49 By 2014, increase funding opportunities and donations by 30%

Increase overall membership

Recruitment and Retention

1.50 Annually, involve existing and new partners in recruitment1.51 Starting in fall 2011, continue to engage communicationsconsultant to pursue new venues for recruitment

1.52 Starting 2011, establish strategies for a new recruitment campaign1.53 Annually create a list of literacy and community events1.54 Starting in 2012, establish member retention strategies


Workshops/ Professional Development

2.47 Annually, following the AGM, assess training and professionaldevelopment needs of BOD

2.48 Regularly, promote members active participation in continuedtraining and tutoring opportunities

2.49 Annually, bring the board, staff and other key members of TLEtogether for professional development, training and informationexchange

2.50 Regularly, provide public workshops to members of community2.51 Starting in 2012, develop workshops for students re: essential

skills training2.52 By 2013, broaden and strengthen professional development

programs for staff and BOD3.1 By 2014, increase event and workshop opportunities by 20%

Be responsive to the membership and community

Program/Service Development

2.53 Secure project/program funding2.54 Regularly, increase opportunities for everyday life learningand

sharing of skills2.55 Starting in 2011, begin development of essential skills program2.56 Develop and promote downtown library visits2.57 CDC-Pont Viau Career Center for students2.58 Develop activities around special calendar dates, i.e. International

Womens Day, Earth Day, National events, etc.2.59 By 2014, have new programs/essential skills/resources

established2.60 By 2014, increase learning opportunities by 30% to provide

students with essential skills

*All actions are dependent upon acquisition of necessary funding


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THELEARNINGEXCHANGE

THE LEARNING EXCHANGE

Strategic Plan 2011 to 2014

2011 to 2014

C r e a t e d b y D a r l e n e B r o w n T h e L e a r n i n g E x c h a n g e 2 0 11

2011 to 2014 tle strategic plan

Documents