2 surgical care improvement project dr. philmore j. joseph memorial hermann ne humble, texas
TRANSCRIPT
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"It may seem a strange principle to
enunciate as the very first requirement
in a hospital that it should do the sick
no harm"
Florence Nightingale
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Nosocomial infection =
Any infection that is not present or incubating at the time the patient is admitted to the hospital
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History of infection control and hospital epidemiology
Pre 1800: Early efforts at wound prophylaxis 1800-1940: Nightingale, Semmelweis, Lister, Pasteur 1940-1960: Antibiotic era begins, Staph. aureus nursery outbreaks,
hygiene focus 1960-1970’s: Documenting need for infection control programs,
surveillance begins 1980’s: focus on patient care practices, intensive care units, resistant
organisms, HIV 1990’s: Hospital Epidemiology = Infection control, quality
improvement and economics 2000’s: ??Healthcare system epidemiology
modified from McGowan, SHEA/CDC/AHA training course
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History of infection control and hospital epidemiology Pre 1800: Early efforts at wound prophylaxis 1800-1940: Nightingale, Semmelweis, Lister, Pasteur 1940-1960: Antibiotic era begins, Staph. aureus nursery outbreaks,
hygiene focus 1960-1970’s: Documenting need for infection control programs,
surveillance begins 1980’s: focus on patient care practices, intensive care units,
resistant organisms, HIV 1990’s: Hospital Epidemiology = Infection control, quality
improvement and economics 2000’s: ??Healthcare system epidemiology
modified from McGowan, SHEA/CDC/AHA training course
Medicare Surgical Infection Prevention (SIP) Project Objective
To decrease the morbidity and mortality associated with postoperative infection in the Medicare patient population
Surgical Infection PreventionPerformance Stratified by Risk Class
7%41%Readmission
$3,844$7,531Median direct cost
6 days11 daysLength of Stay
18%29%ICU admission
3.5%7.8%Mortality
Un-infectedInfected
Kirkland. Infect Control Hosp Epidemiol. 1999;20:725.
SCIP Steering Committee
American College of Surgeons
American Hospital Association
American Society of Anesthesiologists
Association of peri-Operative Registered Nurses
Agency for Healthcare Research and Quality
Centers for Medicare & Medicaid Services
Centers for Disease Control and Prevention
Department of Veteran’s Affairs Institute for Healthcare
Improvement Joint Commission on Accreditation
of Healthcare Organizations
Surgical Care Improvement Project(SCIP)
Preventable Complication Modules– Surgical infection prevention– Cardiovascular complication prevention– Venous thromboembolism prevention– Respiratory complication prevention
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Surgical Care Improvement Project(Draft Global Outcome Measures)
Motality within 30 days of surgery Readmission within 30 days of surgery
Surgical Care Improvement ProjectPerformance measures
Surgical infection prevention• Antibiotics
– Administration within one hour before incision
– Use of antimicrobial recommended in guideline
– Discontinuation within 24 hours of surgery end
• Glucose control in cardiac surgery patients – <200 gm/dl at 6am postoperatively
• Proper hair removal
• Normothermia in colorectal surgery patients– Immediate postoperative
• SSI rates during index hospitalization (test outcome)
0
1
2
3
4
≤-3 -2 -1 0 1 2 3 4 ≥5
Classen, et al. N Engl J Med. 1992;328:281.
Perioperative AntibioticsTiming of Administration
Hours From Incision
14/369
5/6995/1009
2/180
1/81
1/411/47
15/441
Pre-operative shaving Shaving the surgical site with a razor induces small skin
lacerations– potential sites for infection– disturbs hair follicles which are often colonized with S. aureus– Risk greatest when done the night before– Patient education
• be sure patients know that they should not do you a favor and shave before they come to the hospital!
Perioperative Glucose Control 1,000 cardiothoracic surgery patients Diabetics and non-diabetics with hyperglycemia
Patients with a blood sugar > 300 mg/dL during or within 48 hours of surgery had more than 3X the likelihood of a wound infection!
Latham R, et al. Infect Control Hosp Epidemiol. 2001.
Temperature Control 200 colorectal surgery patients
– control - routine intraoperative thermal care (mean temp 34.7°C)– treatment - active warming (mean temp on arrival to recovery 36.6°C)
Results– control - 19% SSI (18/96)– treatment - 6% SSI (6/104), P=0.009
– Measure: Colorectal surgery patients with immediate postoperative normothermia
Kurz A, et al. N Engl J Med. 1996.
Also: Melling AC, et al. Lancet. 2001. (preop warming)
Surgical Care Improvement ProjectDraft performance measures
Perioperative cardiac events• Surgery patients on a beta-blocker prior to arrival that received a
beta-blocker during the perioperative period
Perioperative is defined as preoperatively on the day of surgery or intraoperatively prior to extubation.
Mangano DT, et al. N Engl J Med. 1996;335:1713-20.
Postoperative Survival 6-month survival 100% vs
92% (P<0.001)
2-yr survival 90% vs 79% (P=0.019)
Potential to Reduce Perioperative Complications in SCIP
3.35
2.28
0.72 0.58
2.49
0.490.29
0
0.5
1
1.5
2
2.5
3
3.5
4
SSI Pneumonia AMI VTE
Pe
rce
nt
Current Complication Rate Potential Complication Rate
25.7% relative reduction
31.9% relative reduction 50.0% relative
reduction
Based on the goal of achieving near-complete guideline compliance to prevent each of these complications as compared to current national rates of guideline compliance
for each complication.
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Crossing the Quality Chasm
“In its current form, habits, and environment, the health care system is incapable of giving Americans the health care they want and deserve….The current care systems cannot do the job. Trying harder will not work. Changing systems of care will.”
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Adopter Categories
EarlyAdopters
Innovators
EarlyMajority
LateMajority
Laggards
2.5% 13.5% 34% 34% 16%
from E. Rogers, 1995
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A comprehensive and flexible program for achieving, sustaining and maximizing business success that:
– Is uniquely driven by a clear focus on the “Voice of the Customer”
– Is founded in a rigorous use of facts, data and statistical analysis
– Provides for diligent attention on managing, improving and reinventing business processes.
– Is an management methodology with three perspectives:
• A Measure of Quality
• A Process for Continuous Improvement
• An Enabler for Cultural Change
What is Six Sigma?What is Six Sigma?
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Six Sigma is a statistical measure that expresses how close a service process comes to its quality goal
Six Sigma refers to a process that produces only 3.4 defects per million opportunities
Sigma DPMO Yield
2 308,537 69.1463%
3 66,807 93.3193%
4 6,210 99.3790%
5 233 99.9767%
6 3.4 99.9997%
A Measure of Quality:A Measure of Quality:
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Six Sigma provides a process based approach (DMAIC) to continuous improvement that can be used to improve any business process
Provides a data driven and evidence based format on which to base improvement decisions
Insists on statistical proof of improvement and process control
Provides a means to sustain and build upon proven improvements
A Process for Continuous A Process for Continuous Improvement:Improvement:
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Genuine Focus on the customer Data and Fact Driven Management Process focus, management and improvement Proactive management Boundaryless collaboration Drive for perfection; tolerance for failure
Six Sigma Themes:Six Sigma Themes:
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The Effectiveness (E) of the result is equal to the Quality (Q) of the solution times the Acceptance (A) of the idea.
Six Sigma Methodology
Change Acceleration
Process
Effective Results
Work-OutTM
Q x A = EQ x A = E
Six Sigma Effectiveness:Six Sigma Effectiveness:
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Keys To Physician Acceptance
Credible evidence based literature Evidence should be compelling Presented by a credible, respected physician
(preferably their specialty) Explain that their peers endorse
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Hospital Process In Place To Educate Physicians
EBM education to medical staff Process to help physicians with indicators Concurrent review to catch missed indicators (early,
late) Retrospective review (educational) Physician profiles
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Rationale to Support Physician/Hospital Compliance
Right thing to do Quality issue Financial issue(P4P) Liability issue Public reporting issue Need to hold physician accountable (only if
hospital has process in place)
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SCIP 1 – Barriers(Antibiotic Within One Hour)
Never gets done in one hour Doesn’t make any difference No infections Never use antibiotics anyway
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SCIP 1 – Responses (Antibiotic Within One Hour)
Literature clear (EBM) Does make a difference Infections are related to timing of 1st dose Antibiotics are effective Hospital process (delegate individual/ team) Tourniquet issue Vancomycin issue
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SCIP 2 – Barriers(Evidence Based Antibiotic)
Who are these experts telling me (30 years experience) what to do?
Are they clinically involved, on the “battlefield” like me?
My patients don’t get infections. Don’t tell me how to practice medicine/surgery.
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SCIP 2 – Barriers, cont’d(Evidence Based Antibiotic)
Why can’t I use Vancomycin on all my patients? Why can’t I use antibiotic “x”
FDA approved Endorsed by manufacturer
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SCIP 2 – Responses (Evidence Based Antibiotic)
Experts are knowledgeable, credible, and in active practice.
You have been lucky so far (won’t be able to defend SSI with unapproved antibiotic).
Vancomycin over utilized
Increased infection rates
Increased resistance
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SCIP 2 – Responses, cont’d (Evidence Based Antibiotic)
Many antibiotics approved by FDA, and manufacturer endorsed, not agreed by experts as good prophylaxis at this time (inadequate trials, time)
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SCIP 3 – Barriers(Why Physicians Don’t Stop ABX
at 24 Hours)
Most difficult Just because Fever Infection Tubes, drains, still in place
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SCIP 3 – Barriers, cont’d(Why Physicians Don’t Stop ABX
at 24 Hours)
No literature to support My patients are sicker Training program taught me this way I know what is best for my patient
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SCIP 3 – Responses(Why Physicians Don’t Stop ABX at 24 Hours)
Ample literature to support (many years). (one drug, one dose, one time, many procedures) Fever usually secondary to atelectasis. If infection on prophylactic ABX, no sense to continue
(?resistance). Contact surgical training program.
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SCIP 3 – Responses, cont’d(Why Physicians Don’t Stop ABX
at 24 Hours)
You may not know what is best for your patients (only your assumption).
Meet with ACS state chapters. Meet with medical school surgical programs. Society of Thoracic Surgery 48 Hours
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Successful Interventions SCIP 1-3
Establish prophylactic antibiotic administration accountability
Address antibiotic timing with surgeons via physician champion
Stock OR only with approved prophylactic antibiotics Develop pre-printed order sets with recommended
prophylactic antibiotics by procedure
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Shaving Barriers
Shave for years. No infection. Shaving doesn’t cause infection. Must shave (hair is “dirty”). Can’t see wound. Can’t apply bandage/tape.
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Shaving Excuse Response
Literature supports risk of infection. If patient becomes infected, after shaving,
difficult to defend. Options
Clip Depilatory Nothing
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Shaving Interventions
Physician, staff education (timeline for removal all razors)
Remove all razors from holding unit and OR Establish protocol for proper or no hair
removal Have adequate clippers available “No shave zone” posters in key areas Process to educate patients re no shaving
pre-op
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Hypothermia Issues:
Hypothermia contributes to
• SSI• Cardiac irritability, cardiac arrhythmia• Bleeding
• Barriers: Surgeon wants “cold” OR CONFLICT- importance of temperature vs
comfort of surgeon and risk to patient
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Hypothermia Interventions
Education re risks to patients Process for warming devices (blankets,
solutions Need thermostatic control in OR, holding
units Designate responsibility and accountability Cooling vests for surgeons
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Hyperglycemic Issues Correlation – increased BS and SSI. Longer exposure - more frequent SSI. Increased BS paralyzes function of WBC. Response to high BS phone call – “just repeat”. No process to address high post-op BS. My patients “don’t have diabetes”.
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Hyperglycemic Responses
Data supports infection with increased BS. Not just CABG. Could apply to all procedures with
hyperglycemia. 1/3 of med-surg patients may have DM. Implement hyperglycemic protocol with a
trigger BS.
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Hyperglycemia Interventions
Education Process in place with trigger sugar Process in place for perioperative monitoring Process for “non diabetics”
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DVT/PE Prophylaxis Barriers
My patients don’t get DVT/PE. I ambulate patients quickly. No literature to support. ASA is good enough. Don’t believe any risk. Elastic stockings are just fine. My patient had a bleeding ulcer 10 years ago
– too risky to use anticoagulants.
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DVT/PE Solution
Ample evidence based medicine in literature BRP daily – inadequate ambulation Patients end up in hospital with DVT/PE ASA not effective ES not effective
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DVT/PE Solution, cont’d
NB issue regarding counter pulsation pressure devices
NB chemoprophylaxis vs pressure devices Age >40, general anesthesia > 30 minutes Bleeding too remote Geerts - Chest.2004, 126:3385-4005
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DVT/PE Interventions
Education DVT/PE Awareness programs Process to assess patients at risk Pre-printed order sets with guidelines by
procedures
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Beta Blocker Barriers
Don’t believe literature. Patient has asthma, COPD. Patient has bradycardia. Patient has diabetes. Patient has hypotension.
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Beta Blocker Responses Evidence based literature (recent controversy) Only relative contraindications
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VAP Barriers
I elevate bed. Nurses lower bed. I see no difference. Patient more comfortable. I don’t believe peptic ulcer prophylaxis
necessary. Don’t believe weaning protocol necessary.
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VAP Responses
Data supports (recent controversy) No difference regarding patient comfort Weaning protocols effects Show physician profile
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Dealing with Non-Compliant Physicians
Carrot vs stick Education Physician profile (bubble graph) Counseling
Chief of service, Chief of Staff Physician advisor VPMA/CMO
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Dealing with Non-Compliant Physicians, cont’d
• Letter to support action (evidence based)• Meet with MEC• Peer Review• Credentialing• Track and trend
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MEC Action
Additional counseling. Letter of reprimand. Mandate CME. Mandate second opinion. Possible corrective action (possible
suspension).
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Risk for Hospital (Allowing Physicians to be Non-Compliant with Quality
Indicators)
Poor outcome data. Public reporting implications (state, CMS, national, ?
impact referral pattern). Financial implications (P4P). Legal implications
Physician was non-compliant. Hospital “no oversight”.
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Physician Quality Reporting Initiative (PQRI)
Tax Relief and Healthcare Act (TRHCA) Section 101 Implementation– Eligible Professionals– Quality Measures– Form and Manner of Reporting– Determination of Successful Reporting– Bonus Payment– Validation– Appeals– Confidential Feedback Reports– 2008 Considerations– Outreach and Education
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Physician Quality Reporting Initiative (PQRI)
Eligible Professionals– Medicare physician, as defined in Social Security Act
(SSA) Section 1861(r):
• Doctor of Medicine• Doctor of Osteopathy• Doctor of Podiatric Medicine• Doctor of Optometry• Doctor of Oral Surgery• Doctor of Dental Medicine• Chiropractor
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Physician Quality Reporting Initiative (PQRI)
Eligible Professionals
– Practitioners described in Social Security Act (SSA) Section 1842(b)(18)(C)
• Physician Assistant• Nurse Practitioner• Clinical Nurse Specialist• Certified Registered Nurse Anesthetist • Certified Nurse-Midwife • Clinical Social Worker• Clinical Psychologist• Registered Dietitian• Nutrition Professional
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Physician Quality Reporting Initiative (PQRI)
Eligible Professionals
– Therapists• Physical Therapist
• Occupational Therapist
• Qualified Speech-Language Pathologist
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Physician Quality Reporting Initiative (PQRI)
Eligible Professionals
– All Medicare-enrolled eligible professionals may participate, regardless of whether they have signed a Medicare participation agreement to accept assignment on all claims
– No registration is required to participate in PQRI.
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Physician Quality Reporting Initiative (PQRI)
Bonus Payment– Participating eligible professionals who successfully report
may earn a 1.5% bonus, subject to cap• 1.5% bonus calculation based on total allowed
charges during the reporting period for professional services billed under the Physician Fee Schedule
• Claims must reach the National Claims History (NCH) file by February 29, 2008
– Bonus payments will be made in a lump sum in mid-2008 – Bonus payments will be made to the holder of record of the
Taxpayer Identification Number (TIN)– No beneficiary coinsurance