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Skills of an Effective Trainer

FACILITATION / COMMUNICATION SKILLS

• Some of the important mechanisms, which provide for

effective communication and facilitation are:

• Use of various interpersonal communication skills to

facilitate large and small group of learning

• Analysis of group process activity in terms of task and

maintenance functions; and

• Giving & receiving appropriate performance feedback

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INTERPERSONAL COMMUNICATION SKILLS Some of the very important skills that a facilitator can learn

in a very short time are:

• Paraphrasing

• Summarizing

• Question Asking

• Extending and

• Non-verbal Cues

GROUP PROCESS ACTIVITY SKILLS

• Group Task Functions

• Clarifying

• Focusing

• Seeking Useful Information

• Reaching Task Agreement

• Giving Useful Information

• Moving Towards action

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PERFORMANCE FEEDBACK SKILLS

• Feedback is the process of receiving and evaluating

information about behavior.

• It is essential for both the trainers and the learners to

receive & give feedback in order to make the learning

process more effective.

TRAINERS KNOWLEDGE AND SKILLS • For training purposes analyzing the tasks involved in

performing a job usually require us to break down the

tasks into their knowledge, skill and attitude

components

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• Knowledge is defined “in the context of a training

programme, that part which is concerned with

imparting specific information needed in order to

perform a task or a job. It is commonly linked with

the development of skills and attitudes as the

component parts of training objectives”

• Skill is defined as “An organized and coordinated

pattern of mental and/or physical activity in relation to

an object, person, event or display of information.”.

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• The distinction between knowledge, skills and attitudes

is important to the trainer because of the implications

for designing a learning event.

CATEGORIES OF KNOWLEDGE

• The knowledge can be of two types; facts that a person can

remember, and ideas that a person understands

• Based on above, four categories of knowledge can be identified

• Facts

• Procedures

• Concepts

• Principles

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CATEGORIES OF SKILLS

Skills can also be considered as falling into four

categories:

• Thinking

• Acting

• Reacting

• Interacting

AREAS IN WHICH QUALITIES OF TRAINERS

COULD BE REFLECTED

• Outside interests, particularly those which are people

oriented and exercise interpersonal skills or which may

involve teaching others

• Simulated exercises which resemble training situations

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• Informal judgments based on relationships within the

work situation

• Formal judgments based on performance appraisal,

group meetings, developmental training

SKILLS OF A TRAINER

ROLES REQUIRED SKILLS

Subject matter

specialist

• Planning and making presentations

• Communication

• Receiving and giving feedback

Facilitator of the

Learning process

• Using various training method

• Communication

• Making presentations

• Motivating participation

• Using group processes for

• facilitating participating

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ROLES REQUIRED SKILLS

Facilitator of the

Learning process

• Interpersonal relations

• Receiving and giving feedback

Manager • Coordinating work of those associated with the

programme delivery

• Decision-making

• Mobilization of resources and financial

management

• Public relations

• General administration

ROLES REQUIRED SKILLS

Developer of an

Individual

• Communication

• Interpersonal relations

• Using group process for individual

development

• Coaching

Leader of the group • Handling difficult situations in the programme

• Communication

• Crisis intervention

• Conflict resolution

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SKILLS OF A TRAINER (Cont.) ROLES REQUIRED SKILLS

Leader of the group • Decision-making

• Interpersonal relations

Planner • Planning

QUALITIES OF A TRAINER • Enthusiastic

• Ability to work under pressure

• Sincerity and Openness

• Flexibility

• A Good Sense of Humor

• Willingness to Recognize Good Contribution

• Willingness to Accept Mistake and Apologies For It

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THE POWER OF BODY LANGUAGE • Besides communicating your feelings and attitudes,

body language does several things:

• It makes messages more meaningful and memorable

• It punctuates your presentation

• It relieves nervous tension

• Posture

• Gestures

MAIN ELEMENTS OF BODY LANGUAGE • Gestures

• Gestures naturally according to what you think, feel,

and say

• Create the conditions for gesturing –not the gesture

• Suit the gesture to the word or occasion

• Make your gestures convincing

• Make your gestures smooth and well-timed

• Make natural, spontaneous gesturing a habit

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• Body Movement

• Facial Expression

• Eye Contact

• Know your material

• Establish a personal bond with each listener

• Monitor visual feedback

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Videotaping one of your presentation is an

excellent way to discover your strong and

effective body language as well as any

unconscious, nervous mannerisms.

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THANKS