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IMG 472 ( 14)

1. (Information) 2. 3. 5. 5.

Accounting Marketing Economics Business Management Production Management Financial Management Human Resource Management

MIS

EIS DSS MIS TPS

( TPS : Transaction Processing Systems ) ( DP : Data Processing Systems) ( MIS : Management Information Systems ) ( DSS : Decision Support Systems ) ( ESS : Executive Support System )Ch 12

9

Operational Level Knowledge Level Management Level Strategic Level

Strategy

Management Knowledge Operation

ESS MIS, DSS KWS, Office Systems Transaction Processing Systems

Operational Level Knowledge Level

Transaction Processing Systems (TPS) Knowledge Work Systems (KWS) Office Systems

Management Level Management Information Systems (MIS)

Strategic Level Executive Support Systems (ESS)

(TPS)

, ,,

(MIS) /

DP TPS

(DSS)

(ESS)

CNN, ROUITER,

Office Automation System : OAS

Knowledge Work Systems

MIS (Expert System) (Artificial Intelligence)

Expert System : ES (knowledge based)

" " (knowledge)

( Marketing Information Systems)

(Point of Sales POS)

MRP (On-line)

(Production or Manufacturing Information Systems)

() (Human Resource Information Systems) (Database) (Financial Information Systems) (Accounting Information Systems)

(Departmental Information Systems) (Local-Area Network, LAN )

(Organizational

Information Systems)

(Inter-Organizational

Information Systems)

(Wide-Area Network, WAN)

(Standalone Information Systems) (Customer Profile)

(Distributed of Network

Information Systems)

(Personal Computer, PC)

(Mainframe Information Systems)

(Strategic

Information Systems) (Unstructured) (Semi-structured) (Tactical Information Systems) (Structured) (Operational Information Systems) (Structured)

(Transaction Processing Systems, TPS)

(Process Control Systems, PCS)TPS PCS TPS (real-time)

TPS

(batch) (query support)

(Office Automation Systems ,OAS) (Word Processing)(Desktop Publishing)(Email)(Voice Mail)(Video Conferencing)

(Management Support Systems, MSS) (Management Reporting Systems, MRS) (Management Information Systems, MI S)(Groups Support Systems, GDSS) (Executive Support Systems, ESS Executive Information Systems, EIS) MRS MIS (Exception Report) (Summary Report) TPS

MIS MRSSummary reports

TPS

MRS

Exception reports

DSS DSS (Model) (Semi - structured) DSS TRS MRS

What if Goal - seeking

DSS

DSS- - - - -

(Unstructured) (Unstructured) (Graphical User Interface)

GDSS

EIS ESS

AI (Expert Systems, ES) (National Languages) (User Systems) (Robotics) (Neural Networks)

(Artificial Intelligence. AI)

(Expert System : ES)

ES- - -ES DDS EIS - 3 (Knowledge base) (Inference Engine) (User Inference) -

(Business Strategy)

(Strategic Information System) (Competitive Advantage)

3 (Business Level Strategy) 3 1. 2. 3.

Value Chain

Value Chain Model Model (Primary Activities) (Support Activities)

(Product Differentiation) (Automatic Teller Machine, ATM) (Dell Computer)

(Focus Differentiation) Web Site

Supply Chain

Supply Chain Management (Supplier) (Distributor) (Customer) Supply Chain Lock-in Customers Lock-in Suppliers (Switching Cost)

(Firm-Level Strategy)

2 1. (Core Competencies) Federal Express

2. (Groupware)

(Industry-Level Strategy)

Star Alliance

2)

3) 4) (Inter-organizational Information Systems)

(Business Process Redesign)

- (Customer)

- ( Competition ) - ( Change )

( Mass Production To Mass Customization )

(Restructuring Organizations )

UPS

United Parcel Service UPS 2450 UPS Hand-held Computer Cellular Telephone Network

( Bar Code ) UPS ( WWW ) UPS WWW / 2534 UPS

(Efficiency) (Effectiveness) (Competitive Advantage) (Quality of Working Life)

(Efficiency)2. 3. 4. 5. 6.

(Effectiveness) 2. 3. / 4. / , ,

(Competitive Advantage) / Supply Chain Management, Good Governance, Customer Relationship Management-CRM, E-Business, EGovernment, E-commerce, Re-engineering, Knowledge Management, Virtual Organization

(Quality of Working Life) Internet, E-mail, Hand phone Tele/Video Conferencing, Electronic Data Interchange, Virtual Organization

END

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