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Our Housing and Residence Life Competencies & What Really is Important

Tom Ellett, President-Elect ACUHOITom.ellett@nyu.eduTwitter: @TeEllett

+Welcome Delegates To PersORGProf

Who is this? And how can it help me and my organization? We will explore.

+ We will think about these three roads which we travel on for our journey this morning:

Using a lens to ‘assess’ each of these in the ‘current reality’

The OrganizationThe Professional

The Personal

+Who am I? A journey of My Life

+The importance of Stories

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+Which way Did I say to go?

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9+What is a Body of Knowledge?

A Body of Knowledge is how a profession describes what its members

need to know or be able to do that is distinct from other professions.

Also thought of as: Core Competencies Knowledge Standards Conceptual Framework

of the Field

But Definitely Not: A job description. Checklist or evaluation tool on

its own. A description of how or how

well something needs to be done.

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Point of the ACUHO-IBody of Knowledge

The primary goal of our Body of Knowledge “is to create a tool the association can use to strategically plan educational services” for our members. (p.1)

What do our members need to know?

How can the Association plan it’s educational portfolio to meet those needs?

The secondary purpose is to assist campus housing and residence life professionals “in furthering their development and professional education”. (p.4)

Who do I want to be? What do I need to know to

be ready for those roles? How can I obtain those

skills and knowledge?

Primary Goal Secondary Purpose

11+Development Process

A task force was formed and a national consultant was engaged to facilitate the process.

Verification Survey Completed.

Focus Groups Conducted.

Face-to-Face & Virtual Task Force Meetings Held.

Expert Panel (Task Force) Created.

Reviewed Relevant Literature.

Slide adapted from Schreiber, P., Diekow, L., and Sobota, L. (2012).

12+Our Body of Knowledge

12 Knowledge Domains. Knowledge Domains are the organized

“clusters of understandings” in our field. Some Knowledge Domains are further

delineated by subdomains.

Each Knowledge Domain Organized with 3 Functional Levels. Functional Levels are defined by operational focus.

We are a complicated and multifaceted profession; Our Body of Knowledge needed to capture the essence of

all that we are across housing and residence life.

+ The Professional Approach

Ethics: Do No Harm

Live by: Assist where we can – always

Build professional reputation: Respond to all inquiries

Know your role

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Our 12 Knowledge DomainsAncillary

PartnershipsFiscal Resources

and Control

Conference Services

Human Resources

Crisis Management

Information Technology

Dining Services Occupancy

Evaluation & Planning

Resident Educational Services

Facilities Management

Student Behavior

Your thoughts of the list? Surprised something is not on the list?

http://www.acuho-i.org/resources/core-competencies?portalid=0

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Competency Training:

SupervisionDecision MakingCrisis InterventionSelecting StaffBudgetTechnologyManaging Multiple Priorities Case StudiesMentoring TimeProfessional Development

NHTISHO

AIMHO CollegeHow we gain proficiency:

16+Ancillary Partnerships

Campus Partners

Know who they are

Know how you can help them

Off campus Partners

Parents

Alumni

GIVE EXAMPLES on how YOU could develop this domain?

17+Crisis Management

More than getting a Master’s degree

Learn from others (at other institutions)

Mold

Student Death

Natural Disasters

Give example or share story on how you developed this domain?

18+Dining Services

Self Op vs. Outsource

RFP Process

Dining Services is only as good as the contract of the institution & the management team there

Give example of things you might do to develop yourself in this domain?

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Periodic External Reviews by colleagues

Staff want: ownership, vision, a voice

PLAN For the Future

CAS Standards

Best Practices NASPA Excellence

Exit Interviews

ACUHO-I StandardsInstitute

B.O.K.

Evaluation and Planning

20+Facility Management

APPA & ACUHOI Facilities Management

New construction

Refurbish / renovate

Know our corporate partners (learn the methods for furniture, construction, engineering, campus planning)

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Know history of department (traditions) History can repeat itself

What are “our” values session

Staff Resume

How I hear your story: Tuesdays with Tom, Meet your RAs/RDs and conversely meet your Director

Reinforcing the past / planning for the future

What are the ways to develop yourself in this domain?

Human Resources

+ Organizational Structures

+What the Entry Level Staff Want/Need

Knowledge of the data!!! (Example) Policies

Support personal needs Communication

Give voice and involvement in decisions Personalities

Leaders who lead, people with passion, willingness to change

Perks Education and know my special needs

Blurring of lines with leadership Blending with other levels

Mentorship

24+Information Technology

Organizational Products Assignments / Billing Student Behavior

Communication products

Creating a Brand for you & your team (#SM)

What are ways you have seen someone gain leverage in this domain?

25+Res Ed Services Next practices

What are the issues Legal Issues

Value Added Living / Learning

Programs and Traditions for students

Involvement of Students in decision making

Give examples of how you are developing in this domain?

+NASPA AWARDS 2011 Housing, Residence Life Winners

NASPA’s Excellence Awards http://www.naspa.org/programs/awards/excwin.cfm

2011

Housing, Residence Life, Contracted Services, Judicial and related

oGold Award: Academic Success in Seconds: One Minute Clinics at Minnesota State University Mankato, Minnesota State University-Mankato; Submitted by: Alisa Dean

oSilver Award: AWARE Program and Residence Life: A Sustained Model Partnership for Alcohol Abuse Prevention at the University of Wyoming, University of Wyoming; Submitted by: Lena Newlin

oBronze Award: Goodwill not Landfill: Supporting Environmental and Social Responsibility, Boston University; Submitted by: Daryl Healea

+NASPA AWARDS 2012 Housing, Residence Life Winners

NASPA’s Excellence Awards http://www.naspa.org/programs/awards/excwin.cfm

2012

Housing, Residence Life, Contracted Services, Judicial and related

oGold Award: The E.P.I.C. Journey Sanctioning Model, University of Texas at San Antonio; Submitted by: Jan McKinney

oSilver Award: Serving Those Who Have Served- Veteran Housing Policy, University of California-Irvine; Submitted by: America Esparza

oBronze Award: Ethics Awareness Week: An educational event to engage students in discussions of ethical issues in the University and the Work Place , California State University-Bakersfield; Submitted by: John Hultsman

 

28+Other Domains Conference Services

Fiscal resources

Occupancy

Student Behavior

How might we enhance these domains?

+Knowledge of what our profession is facing Social Media & Technology

Career Services

Mental Health issues

Public / Private Partnerships

Risk Management

Graduate students

Internationalization of our campuses

Professional Development

Creating signature programs for your campus

30+Our Functional Levels

Each Knowledge Domain is Organized Around 3 Functional Levels

Strategy and Policy Function Establishing and/or

approving the plans for achieving the goals of the department or

mission of the organization.

Management Function Overseeing the performance and/or

operation of college or university housing activities and/or personnel.

Direct Service Function Providing support and/or service directly to college or university housing customers or to other

housing personnel.

31+How does ACUHOI help?: Integration into ACUHO-I

ACUHO-I’s Educational Portfolio should focus across the Knowledge Domains.

Completing a Gap Analysis to determine what we currently offer our members, and what gaps exist. Identify ways to fill those gaps.

Integrating the language and priorities of the Body of Knowledge into existing educational resources.

Standardizing the Body of Knowledge as a norm in the broader housing and residence life profession.

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Integrating into Department

Identify Which Knowledge Domains

Matter Most for What

Areas

Identify What Developmenta

l Opportunities You Offer Now

Match Your Current

Opportunities to Knowledge

Domains

Identify Gaps in What You’re Offering and What Matters Most for Your

Teams

Identify Ways to Improve,

Offer, or Expand

Developmental

Opportunities

WorkshopsOnline EducationConference Attendance1:1 MentoringLarger Staff Development

• Breadth?• Depth?• Focused To Narrowly?• At What Level?• For Whom?• What Matters Most?

• What are we covering well?

• Is it at the right level?• Do staff understand

the larger business?• Who are most of your

developmental efforts focused on?

• Who is not getting enough?

• How can we develop a plan that fills our gaps?

• Are there some roles that need much deeper opportunity?

• Who can provide us educational resources to address gaps?

• How do we do it the most economically and impactfully?

33+Integrating Into Your OwnCareer Planning

There are several sources of information and documents to help guide your own personal and professional development plans.

Our Body of Knowledge identifies the areas needed in housing and residence life that are distinct from other areas in higher education. More general skills and knowledge (like communication skills,

ethical decision making, leadership, organizational development, and others) are articulated in more generalized competency models for student affairs and higher education.

You should use all of these sources to map out your developmental plans for the future.

34+Integrating Into Your Career Planning

Who Am I? Who Do I Want to

Be? How Do I Get There?

What skills, experiences and knowledge do I have today?

What roles do I want to pursue down the road?

What skills, experiences and knowledge do those roles require?

What are the gaps between what the skills I need and what I have today?

How can I develop them?

35+Integrating Into Your Career Planning Our Body of Knowledge can help you identify those gaps.

ACUHO-I can help you develop those skills, knowledge and experiences you need to prepare you for your next role(s). Conferences, Institutes, Webinars, Virtual Roundtables Online Courses and Certificate Programs Books and White Papers Volunteer Involvement in Association Committees and Activities

81% of employers say that experiences gained through volunteer work are taken into account when evaluating candidates.*

76% say skilled volunteer experiences makes a candidate more desirable.*

Wanting a new role, and preparing yourself for that role, are not the same thing!

*NASPA. (2013). Skills-based volunteering increases employability. Leadership Exchange, Fall, 2013, p. 6.

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Opportunities

FUN

True THAT

High School Trends will follow on to

College

Balance

“Regular”

resident

Integrating Into Your Life

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•Stay active – publish, present & association work

•Gain perspectives (read, travel, immerse in difference)

•GIVE BACK!

+ The Personal

UncomfortabilityKnowledge

RelationshipsCare

Self AwarenessCompassion

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It’s back…. Finding my Griffins!

40+Questions ??