your guide to property at gatwick · gatwick, access to the best networks and telephony is an...
TRANSCRIPT
Customer Zone:
Your guide to property at Gatwick
CONTENTS:
INTRODUCTION 4
Business Services 4 Gatwick Telecoms 4 Senator 4 Premier Moves 4 Simply Meeting Rooms 4 Other business facilities 4
ALTERATIONS TO YOUR ACCOMMODATION 5
The Gatwick Contractor Support Centre 6
USEFUL CONTACTS 6
Airport 6 Local Property 6 Property Helpdesk - Fault Reporting 7
GENERAL AIRPORT INFORMATION 8
ID Passes 8 Staff Parking 8 Disabled Parking 8 Bicycle & Motorcycle Storage 8 Help Points 9 Recycling & waste management 10 Airport Notices & Bye-laws 10 TV and Satellite Communications 10 Deliveries 10
TRAVELLING TO WORK - THE GATWICK COMMUTER PROGRAMME 11
Discounts on trains, buses and coaches 11 Car Sharing 11 Cycling 11
YOUR ACCOMMODATION 12
Service Charge 12 Signage 12 Door Locks & Codes 12 Cleaning 12 Dilapidations 12
HEALTH AND SAFETY 13
Responsibilities 13 Inspection of the Workplace 13 Risk Assessment 13 Accident Reporting 14 Contingency Planning 14 FIRE: Risk Assessment 14 FIRE: Prevention 15 FIRE: Training 15
FREQUENTLY ASKED QUESTIONS 16
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INTRODUCTION
Your guide to property at Gatwick
Operating 365 days a year, 24 hours a day, Gatwick Airport is an exciting and fast moving environment and our ambition is to grow and compete to become London’s airport of choice.
This Customer Zone is specifically designed as a guide for those commencing or currently occupying our airport accommodation. It provides general information about your tenancy and provides guidance on key issues you may encounter during your stay.
We hope you find this guide useful and would appreciate any comments you may have.
Business Services
There are numerous business services which can assist you as an airport occupier. Whether you are setting up your operation or you are an existing customer, the following information can provide information and assistance for you as a valid customer of Gatwick Airport.
Gatwick Telecoms
For almost every business at Gatwick, access to the best networks and telephony is an essential pre-requisite.
The Gatwick IT & Telecoms team would welcome the opportunity to talk to you about a comprehensive range of IT and Telecoms services that are available on the airport – everything from a Managed WAN through to a full range of Telephony products and services.
Our aim is to provide the best services to you, at competitive prices – and, if we can’t provide it ourselves, to give you best advice on how to fulfil your requirement.
If you would like to know more about the telecoms services we offer please email: [email protected]
If you would like to know more about Networks, then contact: GalProjectRequests@ xchanging.com
For moves, changes or issues with current telephones provided by Gatwick Airport, please contact our helpdesk on: 01293 505552 option 4
Or please visit our website: www.gatwickairport.com/business/opportunities/telecoms
Senator
Founded in 1977, Senator are a manufacturer of office and workplace solutions. They also offer an entire integrated service, from CAD, space planning and interior design, to project management. For further information please visit www.senator.co.uk
Premier Moves
The Premier Group of companies provide at single source a comprehensive range of office and IT relocation, churn, support, sustainable clearance and interior refurbishment services.
For further information please visit www.premiermoves.co.uk
Simply Meeting Rooms
Business meetings at the Airport
Simplymeeting is a range of air-conditioned, modern meeting rooms in the heart of the Airport, with suites available to hire. Meeting rooms can be booked either by the half day or full day. A full day is from 08.00 to 18.00 or a half day from 08.00 to 13.00 or 13.00 to 18.00. These office facilities are available for existing Airport companies only.
For further information Email: [email protected] Tel: +44 (0)1293 501888
Other business facilities
Both the Hilton and Sofitel Hotels offer business facilities for all customers, including meeting and conference rooms. For further information contact: Hilton: +44 (0)1293 518080 Sofitel: +44 (0)1293 555155
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The health, safety and general welfare of our customers, their customers and the general public remains our number one priority, which is why it is important to manage any changes you want to implement to your accommodation.
We want to match your objectives with the highest standards of health and safety and provide a safe working environment for all.
Why is Approval Required?
Some changes could affect the structure of the building or have implications on services.
In addition, Gatwick Airport Limited are legally responsible for ensuring that requirements of the fire certificate and insurance are met, and through your agreements you have agreed to seek approval for alterations you wish to make.
We therefore need to be clear what you are asking us to approve. If you want to initiate any changes you will need to complete the “Alterations to Accommodation” form in the Change Approvals pack which is available from your Change Approvals Manager. This will enable us to extract the required information from your proposal quickly and efficiently.
Change Approval Manager
Your Change Approval Manager is Sue Power and her contact details are as follows: Email: [email protected] Tel: 07803 116471
How
If you contact the Change Approval Manager they will send you an approval pack which details all the information you need to provide.
Typically you will need to provide:
• 6 copies of good quality scale plans of both your existing and proposed layouts
• A clear and concise description of the proposed works
• Details of the proposed contractors
The Change Approval Manager will arrange all the necessary internal clearances to include Gatwick Building Control Security, Fire Safety and Engineering. A number of external approvers may also be involved depending on the type and location of the project. Some examples are CAA, NATS, HM Customs and the local Police Authority.
Who
Gatwick is responsible for ensuring that all contractors working at the airport comply with safe working practices. You are welcome to use a contractor of your choice but they will need to demonstrate good health and safety standards and meet all health, safety and security requirements.
Your local Change Approval Manager is on hand to guide you through the process and if you wish can also provide you with a list of contractors who have airport experience.
ALTERATIONS TO YOUR ACCOMMODATION
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The Gatwick Contractor Support Centre
This centre offers our contractors working for Commercial Partners, Airfield, Engineering or Development a ‘one-stop-shop’ location for help with:
• Our P2W system for raising Hazardous Permits or
Work Requests• Training for general airport
inductions, P2W training, Baggage Smart and Fire Training
• General Airport advice
For further information or assistance, please contact them on 01293 501439 or e-mail [email protected]
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USEFUL CONTACTS
AIRPORT EXTENSION EXTERNAL NUMBER Emergency Operator 222 999 Non emergency police enquiry 7340 0845 607 0999 Airport Central Exchange 100 0129350100 Fault Reporting 1111 opt 5 01293501111 Waste Manager 8546 01293 508546 Monitoring Centre 3455 01293 503455 Staff Car Parking Access 1119 01293 501119 ID Passes 3636 01293 503636
Property Letting Enquiries 01293 501777
LOCAL PROPERTY LANDLINE MOBILE Emma Rees, Head of Real Estate [email protected] 01293 507833 07876577466
Jamie Duncan, Property Asset Manager (Industrial & non Office) [email protected] 01293 503335 07824320227
Patrick Kielty, Property Asset Manager (Offices) [email protected] 01293 505523 07850924859
Naomi Loosemore, Property Asset Manager (GAL, retail contracts & staff parking) [email protected] 01293 504636 07714139094
Hannah Wilson, Property Asset Manager (Terminals) (Mat Leave) [email protected] 01293 507824 07747475382
Charles Maybanks, Property Asset Manager (Terminals) (Mat leave cover) [email protected] 01293 507824
Naurin Rashid, Property Executive [email protected] 01293 503850 07718118133
Phil Tidbury, Senior Commercial Facilities Manager [email protected] 01293 503733 07802852297
Simply Meeting 01293 501888
Facilities North 01293 50 5102 or ext 5102
Facilities South 01293 50 3699 or ext 3699
Property Helpdesk – Fault Reporting
A fault reporting system is in place for rectification of building/engineering faults. Your particular tenancy agreement will specify responsibilities in the event of a fault occurring. Generally, Gatwick Airport Limited will be responsible for the repair of faults to the
building structure or service media to your accommodation as well as to the common parts.
If a fault occurs within your accommodation which is not the responsibility of Gatwick Airport Limited to rectify, you should arrange for your own contractor to carry out repairs/replacement.
Please Note: This information is only intended as a guide for tenants therefore Property reserves the right to assess each fault on a case by case basis.
If you become aware of a fault, please contact the faults helpline on 01293 501111 Option 5 Property.helpline@ gatwickairport.com
Common Tenant Fault Guideline
Fault Tenants Responsibility Landlord’s Responsibility
Lighting Lamp outage within the tenanted room
If entire room lights are out or lamp outages in communal areas
Heating & Ventilation
If the tenant has installed their own system they must maintain it
If AC/Split units have yellow tags with a 3 digit number on. Main heating/cooling system
Locks Door locks Locks to common areas
Water Drainage within demise, taps, saniflow units, tap temperatures, POUHW
Mains Water supply, main drainage stack
Other
Interior fixtures and fittings Water leaks that stem from a GAL issue
Rest Rooms within tenanted rooms All Communal Kitchens
Cleaning of tenanted rooms All Communal Toilets, Corridors, Showers
Furniture Windows
IT Communal Doors
Telephones Loss of Power
TV aerials Cleaning of communal areas
Lifts
Networks if supplied by GAL
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GENERAL AIRPORT INFORMATIONAs an occupier of airport property, this section will help you with a broad number of questions you may have, from car park to cleaning issues.
ID Passes
For security, please ensure that Airport ID passes are worn at all times. ID passes are issued by Gatwick’s Security Documentation Unit located on the Ground Floor, Ashdown House, Gatwick Airport, West Sussex, RH6 0NP
The opening times are Monday to Friday: 08.30 - 12.00 and 13.00 - 16.30* (Between 12.00 and 13.00 the main office is closed but temporary IDs are still available from the temp office)
*Please note that the ID centre closes at 15.00 on Wednesdays.
For further information visit www.gatwickairport.com/idcentre/ or call 01293 503636 / 0844 335 6886 between 08.30 - 16.30.
Staff Parking
To request the use of a staff car park, please arrange for your company’s Authorised Signatory to tick the box provided on Page 5 of the ID application form when applying for the staff ID pass - The ID Centre will then add car park X on to the pass at the time of production.
Alternatively, should the employee already hold a staff ID card then your Authorised Signatory can request staff parking retrospectively by emailing the dedicated staff parking in-box: [email protected] - please include the applicants ID number and prefix, (this can be found on the front of the ID card).
All applicants are offered car park X which is served by a regular shuttle bus departing every 10 minutes from Jubilee House in the North Terminal or Concorde House in the South Terminal, the journey time to car park X is approx 9 minutes.
Should you wish to cancel a car park allocation please email the dedicated staffparking in-box with your request at least 5 working days prior to the date you would like the car park allocation to be cancelled.
In addition to the above there is a dedicated car share car park R located just South of Concorde House which is available to all car sharers holding a valid airport ID. For further details and to register to use the facility, please log onto www.gatwickcommuter.co.uk and click on the tab ‘car share registration/sign in’.
Disabled Parking
To request an application and copy of the guidelines for disabled parking please email: [email protected]
Completed applications should be sent to the address below: Staff Parking, 6th Floor Destinations Place, South Terminal, Gatwick Airport, RH6 0NP
NB: we can only accept requests for staff parking from your company’s Authorised Signatory.
For further information on staff parking please contact:
Dianne Reynolds, Staff Car Park Manager
Email: [email protected]
Tel: 01293 501119
Bicycle and Motorcycles Storage
There is a secure bike compound located just South of Concorde House along Perimeter Road East available to all Airport staff holding a valid Airport ID.
Please arrange for your Authorised Signatory to forward your request for access to this facility to the dedicated staff parking inbox: [email protected]
Alternatively, there are cycle racks and an area designated for motorcycles located within the staff car parks. Further details are provided below: Car park B - South Terminal, located close to the railway station Car Park M - North Terminal, opposite Longbridge House Car Park L -North Western Zone of the airport, near cargo
NB: These facilities are allocated on a first come first served basis and you are required to provide a padlock to secure your bicycle.
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Recycling and Waste Management
Gatwick is committed to maximising recycling and minimising waste to landfill. All companies operating at the airport can make a significant contribution to improved environmental performance through waste minimisation initiatives and recycling. For more information on Gatwick’s sustainability commitments please visit www.gatwickairport.com/business/corporate-responsibility/sustainability1/
Gatwick Airport Directive (GAD) - ‘Airport Waste & Recycling Management’ outlines the waste facilities and services provided by GAL and the requirements to ensure good segregation, storage and disposal. All companies operating at Gatwick must ensure that they have reviewed this document and are compliant with its requirements.
Biffa is GAL’s waste management contractor and they can be contacted for advice on recycling, waste collection and disposal. Email: [email protected] Tel: 01293 505557
Airport Notices & Bye-laws
Your company is responsible for ensuring they comply with all Airport Notices, General Advice Notices (GAN’s) and Airfield Notices (AAN’s) and Airport Bye-laws. The person whose name was given to the ID Centre will be contacted at the beginning of your occupation to arrange how these are received and it is your company’s responsibility to ensure that they are distributed and understood by your staff.
TV and Satellite Communications
If you are installing a TV in your premises and you are not using a set top aerial then you must apply for approval from Gatwick for installation of an external aerial.
Please note that you are responsible for obtaining your own TV licence.
This is also the case if you want to install satellite or radio communications. A TV license will be required.
Deliveries
Delivery of goods by vehicles to either office or terminal areas has to be carefully controlled at the airport due to security and logistical requirements. Police and traffic wardens are in attendance 24 hours a day to enforce the law.
For further information regarding handling deliveries in your area please contact [email protected] who will be able to assist you.
WHY
The Gatwick Commuter Programme has been developed to make it easier and cheaper for all the airport employees to travel to work and help promote responsible commuting. The benefits include discounts on trains, buses and coaches, carshare scheme, cycling initiatives and commuting advice.
HOW
Visit www.gatwickcommuter.co.uk to see your great travel choices, how to reduce your commuting costs and help the airport grow in a responsible manner at the same time. You can also contact the Gatwick Commuter team at [email protected].
WHO
If you’re an airport employee, please use the Gatwick Commuter website to find out more about your travel options and how much you could save by taking up one of the discounts on offer.If you’re a manager or airport employer and want to know more about the benefits that Gatwick Commuter can offer, please email the Gatwick Commuter team to find out how we can offer you a commuter package tailored to your company needs.
Discounts on trains, buses and coaches
WHY
With over 900 trains a day connecting Gatwick to locations throughout the south-east, the airport is really fast and easy to get to by train. The Gatwick Staff Discount Card gives discounted travel on Southern, First Capital Connect and First Great Western trains.
With the bus Gatwick TravelCard you can take advantage of unlimited use of local Metrobus services, including 24-hour, early morning and late evening routes direct to and from the airport.Save on National Express coach services with the airport CoachCard.
Car Sharing
WHY
Car sharing brings so many benefits both financial and environmental. It gives you the convenience of the car without the associated problems. You don’t need to lose flexibility as you can tailor it to suit your requirements. For details of the Gatwick Carshare scheme, visit www.gatwickcommuter.co.uk.
The Carshare programme is about providing benefits to all Gatwick-based employees who choose to use their vehicles less. Over 500 are already signed up to the scheme.
Cycling
WHY
Cycling is great for your health, giving you more energy and reducing the risk of heart disease. Over short journeys cycling can be quicker than taking the car. The airport is situated on National Cycle Route 21, so it’s really handy for traffic-free riding. Cycle parking and showering facilities are located across the airport.
Folding bikes can be carried free of charge on all National Rail services with no restrictions. For full details of the cycle policy please check with the operator before travelling. Cycle parking is available at most rail stations.
HOW
Just visit www.gatwickcommuter.co.uk for details of all these travel options.
Special offers on cycles and accessories
Evans cycles have various promotions throughout the year. The nearest store to Gatwick is at Camino Park, Crawley (about a mile south of the airport). Special offers and other store locations can be found at www.evanscycles.com.
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TRAVELLING TO WORKThe Gatwick Commuter Programme
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Service Charge
Gatwick Airport run a service charge or maintenance plan on all multi occupied buildings. As part of this Gatwick Airport are generally responsible for the maintenance and upkeep of the following:
• All statutory Health and Safety requirements including the provision of the Landlord’s Health, Safety and Fire Risk Assessments and electrical certification for the common areas
• Main entrance and Reception areas
• Lift lobbies, staircases and access corridors
• Toilets (unless specifically demised to Tenant in their lease)
• Lift installation and maintenance in common areas
• Air conditioning plant
• Internal common areas and external common areas forming part of the building footprint
• External window cleaning
• Main structure, roof and external facades
• Fire alarm panel
Signage
Gatwick Airport will ensure all tenant’s directories and signage is updated when our customers move in and out of their accommodation.
Door Locks & Codes
Our customers are permitted to change their door locks and codes whilst occupying the accommodation. However, Gatwick Airport may require the locks be returned to the original key suite, such as an ASSA key, when vacating the premises and will seek to recover the cost of doing so through the dilapidations process.
Cleaning
Our Customers are responsible for the cleaning and maintenance of their accommodation. Gatwick Airport will be responsible for the cleaning and maintenance of all common areas.
Dilapidations
If our customers intend to vacate their accommodation, before they hand back their facility, they are required to comply with the terms of their lease.
This typically requires you to carry out redecoration works, ensure the carpet is in good condition or replace where necessary, clean and tidy the accommodation, remove all fixtures and fittings and remove all partitions that you have erected. Gatwick Airport will arrange a meeting on site to discuss these matters and agree what works need to be carried out. These works must be undertaken and completed before your lease expires. In the event you fail to comply with your lease terms, Gatwick Airport will seek a cash settlement to cover the costs of the items in breach.
Responsibilities
WHY
The management of health and safety at work Act 1974 require employers to cooperate with each other and to appoint a health and safety coordinator, for reasons of safety. Responsibility should be fully communicated.
HOW
Employers should nominate an individual and provide details to their property team. A HSE poster is available that can be used to record details of health and safety responsibilities and for communicating these to your workplace.
Inspection of the Workplace
WHY
Inspections of the workplace help to ensure a safe working environment exists, and to meet the requirements of health and safety legislation and lease conditions.
HOW
The customer should carry out periodic inspections of their workplace. The inspections should be recorded and any actions remedied in a timely manner.
The Gatwick property team will arrange periodic landlord inspections to check compliance and also to ensure that the airport operation is not being adversely affected.
The following hazards should be considered when inspecting your property:
• Fire
• Electrical
• Dangerous substances
• Slips and trips
• Access and egress (especially emergency exits and routes)
• Unsafe machinery or equipment
• Toilet and cooking area hygiene
• Housekeeping
• Workplace environment (lighting, temperature, ventilation and noise)
WHO
The customer is responsible for periodic inspections within the workplace. The Gatwick property team has responsibility for conducting annual lease compliance inspections of all occupancies.
Risk Assessment
WHYHealth and safety legislation requires employers to carry out an assessment of the significant risks arising from their work activity. This risk assessment must be recorded and shared with anyone at risk.
HOWA risk assessment should include the following elements:• Identification of
potential hazards
• Identification of who may be affected
• Evaluation of the risks and whether existing control measures are adequate, and if not, what additional measures are required.
• Recording of all findings and notification of all relevant parties
• A review process
Further information on risk assessment can be found at the HSE website
WHOIt is the employer’s responsibility to arrange and carry out the risk assessment. The employer must also inform anyone else at risk of the findings of the assessment.
YOUR ACCOMMODATION HEALTH AND SAFETYHealth and safety for everyone at the airport is a paramount concern for Gatwick. Gatwick Airport Limited has established processes for managing health and safety and keeping the airports a safe and secure place to work.
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Accident Reporting
WHYThe reporting of injuries, diseases and dangerous occurrences regulations 1996 (RIDDOR) requires employers to report certain incidents to the relevant enforcing authority. Such incidents are summarised as follows:• Reportable injuries to
employees and members of the public
• Reportable diseases
• Reportable dangerous occurrences
Further information on RIDDOR can be found at the HSE website www.riddor.gov.uk
HOWAny incident of property damage or personal injury, disease or dangerous occurrence which occurs in Gatwick managed premises should be reported by the customer to your property manager at the earliest opportunity.
WHOIt is the employers responsibility to report incidents or injuries in accordance with RIDDOR guidelines. Customers have a responsibility to report incidents of property damage and RIDDOR incidents to their property manager.
Contingency Planning
WHYTo ensure you can continue trading safely and profitably following an incident which has temporarily disrupted your operation
HOWBusiness continuity management plans should be prepared to ensure and effective response to and recover from any critical event such as loss of your accommodation and/or infrastructure services such as electrics and communications.Further details on how to go about this can be found on the London prepared website.
WHOAll managers and staff will need to be trained and exercised on your plans. You should also ensure out of hours contact details are provided to your property manager.
FIRE: Risk Assessment
WHY
Employers have a responsibility under the regulatory reform (fire safety) order 2005 to carry out an assessment of the risk of fire within their workplace.
HOW
A fire risk assessment should include the following elements:
• Identification of potential fire hazards
• Identification of who may be affected
• Evaluation of the risks and whether existing control measures are adequate and if not, what additional measures are required
• Recording of all findings and notification to all relevant parties
• Periodic review of the fire risk assessment.
WHO
Customers are responsible for conducting fire risk assessments within their accommodation. To ensure a coordinated approach is taken information should be provided to anyone at risk, to Gatwick and to neighbouring occupancies.
Gatwick is responsible for conducting fire risk assessments in common areas of buildings occupied by multiple customers. GAL is also responsible for coordinating all fire risk assessments in common areas of buildings occupied by multiple customers.
For further information please log on to: communities.gov.uk
Or use this useful guide for making your premises safe from fire.
FIRE: Prevention
WHY
The prevention of fire is a key element of an effective fire safety management system.
HOW
The most effective fire prevention activity is that of good housekeeping. It is good practice to remove, at least daily, all refuse from your work area to external waste receptacles
Sources of ignition including localised lighting, heating and any naked flames should always be kept away from any combustible material.
Storage of flammable substances should be kept to a minimum and managed suitably. Separation between sources of ignition and fuel (flammable materials) should be maximised. Spillages must be cleaned up immediately with the cleaning materials disposed of correctly.
Storage of hazardous and highly flammable substances should be managed strictly in accordance with all current legislative requirements. Full details of any such storage must be provided to your property team.
The use of space heaters fuelled by liquefied petroleum gas cylinders are prohibited in Gatwick buildings.
Hot works during construction type activities is another potential source of ignition. Hot works should be avoided wherever possible. Where this is not possible, a Gatwick hot works permit must be obtained.
To following processes are regarded by Gatwick as hot works:
• Hot air blowers
• Bitumen heaters
• Thermal lance equipment
• Oxy-acetylene welding
• Grinding
• Brazing
Further information on workplace fire safety can be found at the HSE website.
WHO
Employers are responsible for managing fire safety in the workplace. GAL is responsible for common area fire safety management and for coordinating fire safety in buildings occupied by multiple customers.
FIRE: Training
WHY
The regulatory reform (Fire Safety) order 2005 requires employers to ensure employees receive fire safety training.
HOW
All employees (including contract staff) must be instructed in the following annually:
• Fire prevention techniques
• Action on discovery of fire
• Action upon hearing the alarm
• Location and operation of fire alarm call points
• Means of fighting a fire
• Method of calling fire brigade
• Familiarity with all means of escape and roll call procedure
• The location and use of fire doors
• Evacuation and assembly points
• Fire safety of visitors
• Written emergency procedures
Gatwick will require you to provide confirmation that all staff have received fire training within your organisation
WHO
It is an employers responsibility to ensure their employees (including contract staff) have received suitable fire training annually.
For further information on Health & Safety issues please contact Frank Kenny, Commercial HSSE manager at [email protected]
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FAQ’s
Indefinite Tenancies
1. Q. Who is responsible for cleaning my room?
A. It is your responsibility to arrange and pay for the cleaning of the accommodation you occupy. Gatwick Airport Ltd are responsible for the cleaning of the common areas.
2. Q. Who is responsible for emptying my bins?
A. It is your responsibility to empty your bins.
You are responsible for emptying your bins and ensuring that your refuse is taken to the nearest central area. You will then be charged a proportion of the cost for the removal of the waste off-airport, which will be recovered either through a service charge or on a separate invoice depending on the type of agreement you have.
3. Q. Who is responsible for the general upkeep and maintenance of the accommodation?
A. This usually depends on the type of tenancy agreement you have signed. If you have a Lease or an Indefinite Tenancy it is usually your responsibility to look after your accommodation and replace as necessary the tenants and landlord’s fixtures and fittings. For example your company is responsible for replacing light bulbs.
As a general rule the tenant is responsible to look after equipment and lighting that is used solely by the tenants. Lighting within the common parts that everyone benefits from and equipment such as the air-conditioning system is maintained by Gatwick Airport Limited but please refer to your tenancy agreement for clarity.
4. Q. Can I redecorate?
A. You can usually redecorate if occupying under a lease or indefinite tenancy. Please refer to the lease or speak to your Asset Manager for advice if necessary.
5. Q. Am I allowed to make structural and non structural alterations?
A. You are not allowed to make structural alterations within your accommodation but are allowed to make non structural alterations but only with landlord’s prior consent. Please note that some cabling installations within your accommodation may require landlord’s prior consent.
For further information please contact Sue Power at: [email protected]
6. Q. What happens if I want to lay cables on the trays within the ceiling voids and ducts?
A. As the ceiling voids and ducts are not included within your accommodation you will need landlord’s consent to lay cables. Please speak to your Asset Manager.
7. Q. Can I share the accommodation with another company?
A. In certain circumstances but please note that landlord’s consent is usually required and sharing illegally could result in the termination of your rights to occupy the premises. Please speak to your Asset Manager.
FAQ’s - continued
8. Q. Who pays the electricity bill?
You will be billed directly for the electricity you have consumed either by meter or assessment.
9. Q. Who is responsible for Fire Fighting Equipment?
The tenant is normally responsible for supplying and paying for fire fighting equipment within your accommodation and complying with the requirements of the landlord’s insurers and Fire Authority. This includes ensuring that you have a valid Fire Risk Assessment relating to the premises.
10. Q. Am I allowed to put up signs advertisements?
You are not allowed to exhibit on the premises a sign or advertisement visible from the outside of the premises without the prior consent of the Landlord.
11. Q. Who is responsible for heating equipment in my room and the cost of heating my accommodation?
If there is Heating and Ventilation equipment within your demise that only serves your accommodation, you are responsible for the maintenance and payment of bills associated with it. However, Gatwick Airport Limited is usually responsible for maintaining the heating equipment within your accommodation or heating apparatus outside your control. Usually you pay a charge for heating the accommodation through the service charge or it is included within the rent or billed separately. The cost of repairing accidental damage to the heating apparatus within your accommodation will be borne by the occupier.
Please Note: The above should only be used as a guide. The responsibilities and covenants within the legal agreement between your company and Gatwick Airport Limited have been agreed and signed by both parties and are final. Gatwick Airport Limited strongly recommends that you refer to your tenancy or licence agreement for further clarity.