yammer can help with that! about me liz sundet– user experience manager/information architect ...
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Yammer Can Help with That!
About Me Liz Sundet– User Experience Manager/Information Architect
MBA, PMP, CBAP, CSM
Adjunct Instructor – RCTC/Mayo Clinic Rochester, MN
Musician: Fur-baby:
Biker—”Throttles Not Pedals”
Email: [email protected] or [email protected]
Follow on Twitter: @percusn
Connect with me on LinkedIn
http://www.linkedin.com/in/lizsundet/
Blog: itsocialbutterfly.wordpress.com
Common Business Problems
Communication Project Transparency Culture Rewards and
Recognition
Employee Needs Onboarding Remote
Employees
Jaded Jared• As lead engineer on the migration, I’ve
worked every weekend for the past 2 months and only seen my kids in the pictures on my desk. I don’t feel appreciated or valued in my job. Sometimes just a simple thank you would help.
Jared’s Yammer Post
HR department needs to respond to employees needs
Human Resources department response to employees: The Human Resource department needs to be more responsive to employee questions and concerns. In many companies, the HR department is perceived as the policy making, policing arm of management. In fact, in forward thinking HR departments, responsiveness to employee needs is one of the cornerstones – aboutmoney.com
Left Yammer Post alone and responded in a positive way
Worked with manager who had no idea Jared was working that hard
Brought in additional help
Made Jared leave after 8 hours each day
HR HeatherAs the HR manager, I see a loss of 35% per year of our employees, many within the first few months that have reported they don’t feel part of the culture, don’t necessarily feel welcomed and don’t know where to turn to for help. If we could combine our social network with our onboarding process, we hope to reduce the number of employees leaving by 25% the first year
HR Onboarding
500,000 new Managers each year
50% of senior outside hires fail in 1 year
50% of hourly workers leave job within 120 days
Yammer Groups
New Employee joins Yammer
Added to group/access to resources
On-boarding happens within
the social network
Referenced at a later date
We just made one company out of four existing companies. While this is great for our marketing and brand strategies, our culture across all those companies is lacking. As the CEO, I feel we should have a culture of openness, transparency and working collaboratively to solve our customer and business issues. In order to do this, we will use our social network and leadership will take an active part in that social network.
Culture Champion - Phil
Cognitive• Understanding of Why Change is needed
Resources• Shifting resources
Motivation• Need a reason to change
Institutional Politics• Understanding the employees
http://guides.wsj.com/management/innovation/how-to-change-your-organizations-culture/
Can you really change a culture?
This is one area where we can actually see the “tail wagging the dog” in terms of making a change – Naomi Moneypenney
What Happened?
• Created a Culture of “Superhero’s”
• Recognition of people doing outstanding work by their peers
• People loved the transparency of Yammer
• Leadership was actually one of the last groups to participate when they found all the “cool kids” were on Yammer
Rewards and Recognition Roland
As a marketing manager, it’s good to reward and recognize people where appropriate. I feel good about being able to say “thank you” to my staff and give them a little something extra for a job well done, especially if they have gone out of their way. We have a rewards program, but many people don’t know how to go about recognizing other people, and the entries can only be made by managers and not all employees. Creating a badge and post in Yammer allows anyone to recognize people and bring the attention to their managers so they can be put in the company wide program.
Post a recognition to Yammer
Peer to Peer Recognition Increases Engagement
Makes employees feel good about themselves and the jobs
“Work from Home” Wendy
Working from home is great most times, but I don’t necessarily get the interaction with my co-workers, especially when I need some help I don’t know who to ask. If only there was a way to ask a question without emailing the entire company and allow me to make some great connections it would likely help my productivity
Enterprise Social Networks are “SOCIAL”
Make Connections
Find Similar Interests
Collaborate on Projects/Work as Teams no matter the location
Virtual Water Cooler
Post a question—get an answer
What is happening with this project?
Tracy Transparency
As a Project Manager I want everyone to know what’s happening on my projects. Using an Enterprise Social network allows me to share with everyone our successes and where we may need help and have all the documentation and collaboration together in one place.
Company profit is gained thru delighted customers
CollaborateShare
InnovateGrow
Make decisions as a group
Centralize, Collaborate and Share Project Files and Deliverables
Innovate new ideas to solving problems
Create Project Notes quickly
Create external network for customers and vendors
How did Yammer help with that?
Delivery DaveI’m just a delivery guy so I don’t get to interact with the executives much, but I have daily contact with customers who ask where the company is headed strategically or what the CEO proposed for this year. I feel I should know the answers to these questions as it would make my conversations easier with customers and I’m interested in knowing without wasting their time.
• Posted Question• Tagged the CEO• Shared
Response• CEO “Great
Question”• #Strategy
Communication
Executive Forum #Hashtag
Other Employees had
same ??
Response there for everyone
Response can happen
anytime by several people
Common Business Problems
Communication Project Transparency Culture Rewards and
Recognition
Employee Needs Onboarding Remote
Employees
About Me Liz Sundet– User Experience Manager/Information Architect
MBA, PMP, CBAP, CSM
Adjunct Instructor – RCTC/Mayo Clinic Rochester, MN
Musician: Fur-baby:
Biker—”Throttles Not Pedals”
Email: [email protected] or [email protected]
Follow on Twitter: @percusn
Connect with me on LinkedIn
http://www.linkedin.com/in/lizsundet/
Blog: itsocialbutterfly.wordpress.com