wynpay online billing user guide - wyndham · pdf filein an effort to streamline the invoice...

© 2018 Wyndham Hotel Group, LLC. All rights reserved.

WYNPAY – ONLINE BILLING

USER GUIDE

WYNPAY Online Billing - User Guide

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© 2018 Wyndham Hotel Group, LLC. All rights reserved. of 52

TABLE OF CONTENTS

INTRODUCTION/ACCESS ............................................................................................................................................... 3

HOW DO I NAVIGATE AROUND THE TOP OF THE ACCOUNT SUMMARY PAGE? ........................................ 9

HOW DO I NAVIGATE AROUND THE BOTTOM OF THE ACCOUNT SUMMARY PAGE? ............................. 10

HOW DO I NAVIGATE THE TOP OF THE ACCOUNT DETAILS PAGE? ............................................................. 11

HOW DO I NAVIGATE THE BOTTOM OF THE ACCOUNT DETAILS PAGE? ................................................... 12

HOW DO I REVIEW A TRANSACTION’S DETAILS PAGE? ................................................................................... 13

HOW DO I VIEW A PAYMENT? ................................................................................................................................... 16

HOW DO I VIEW A CLOSED CREDIT MEMO? ......................................................................................................... 19

HOW DO I VIEW MY MONTHLY STATEMENTS? ................................................................................................... 23

HOW DO I REPORT MY MONTHLY REVENUE? ..................................................................................................... 26

HOW DO I MAKE A PAYMENT USING ACH? ........................................................................................................... 31

a. Pay using the Pay button ................................................................................................................................. 31

b. Pay using the Add to Transaction List button ................................................................................................... 38

c. Pay by selecting multiple transactions ............................................................................................................. 42

HOW DO I PAY INVOICES USING CREDIT CARD? ................................................................................................. 45

HOW DO I LOGOUT OF WYNPAY BILLING? ........................................................................................................... 52


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Introduction

In an effort to streamline the invoice payment process, Wyndham Hotel Group has implemented an online billing system called WYNPAY back in 2007. Depending on the user’s access, they will be able to report monthly revenue, view monthly statements, make payments, and review transactions related to a property or properties. This guide will illustrate some of the tasks you can complete in WYNPAY. The table of contents contains answers to many Frequently Asked Questions or FAQs. Each section contains screen shots in an effort to clearly show you what you will see on the screen. The Site Entity Principal and/or Entity Principal will be granted initial access to Online Billing. In addition, they can grant other employee’s access to Online Billing/WYNPAY. From MyPortal – Manage My Business – click Administor MyPortal Account.


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Modify Hotel Staff will open. Click Modify Accounts

Either add new or modify existing employees

Add or Remove Responsibilities: When granting an employee access to WYNPAY Franchise Finance Admin Rights, you will be prompted to either click OK to proceed with giving an employee access to your Banking Information, or to click Cancel.


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To Access WYNPAY – Click on Launch WynPay


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The following 4 screen shots show the different Responsibilities and a brief description of what access each Responsibility consists of within WYNPAY.

o WHG (US) – WYNPAY Franchisee Finance – Admin Rights This responsibility allows the user to access all functions available with Online Billing, such as payment capabilities, view invoices & statements, and enter Monthly Gross Room Revenue.

o WHG (US) – WYNPAY Franchisee – View Only This responsibility allows the user only to view all applications available with Online Billing – this user can not enter GRR or make payments


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o WHG (US) – WYNPAY Franchisee View and GRR Reporting This responsibility allows a user to view invoices and payments, but disallows them from entering a payment. This responsibility also allows a user to enter monthly GRR.

o WHG (US) – WYNPAY Franchisee GRR Reporting This responsibility allows the user to only report monthly GRR, and restricts the user from viewing account balances, making payments or viewing monthly Statements.


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After clicking the WYNPAY link, you will see the Customer Search page. The Search field and dropdown (1) are used to enter your search criteria. You can search by the Credit Memo, Customers, Debit Memo, Invoices, and Payments. The Customer Name (2), Customer Number (3), Address of property (4), and Account Summary link (5) are also on the page.

* When returning to the Customer Search page, if no information is displayed, type the wildcard “%” in the search and click go to search for all sites.


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How do I navigate around the top of the Account Summary page? The following image shows the Account Summary page that a user with WHG (US) – WYNPAY Franchisee Finance – Admin Rights will see. Some users will not have all links shown below. For example, the View Invoices and Make Payments link will show as View Invoices and Payments if the user does not have the right to make payments. If the user only has rights to GRR reporting, they will not see the link for View Invoices and Make Payments or View Monthly Statements.

Legend for Home page (top)

1. Transaction List – This link will display a list of transaction(s) which have been selected for payment.

2. Home – Although there are two Home buttons – this one links you back to the Oracle Standard Home page.

3. Logout – This link will log you out of Online Billing, then you will need to close the browser page.

4. WHG Support – This link will give you a list of contact numbers for the Financial Services Department.

5. Brand Logo – The logo for the property’s brand will be displayed here.

6. Customer Name – The Customer name will be displayed here.

7. Customer Number – The customer number will be displayed here.

8. Return to Customer Search - This link will also return the user to the Customer Search page.

9. Home – This Home link will return to the Account Summary page for any screen in the applcation, which is the screen below


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How do I navigate around the bottom of the Account Summary page? The image below shows the Account Summary page that a user with WHG (US) – WYNPAY Franchisee Finance – Admin Rights will see. Some users will not have all links shown below. For example, the View Invoices and Make Payments link (9) will show as View Invoices and Payments if the user does not have the rights to make payments. If the user only has rights to GRR reporting, they will not see 9 or 10.

Legend for Home page (bottom)

9. View Invoices and Make Payments – For this user, this link, is used clicked to view invoices and make payments. If the user does not have the right to make payments or view invoices, the link will appear differently.

10. View Monthly Statements – This link is used to view the property’s statements online. If the user does not have the rights to view statements online, this link will not appear.

11. Monthly Revenue Reporting – This link allows the user to report monthly revenue. If the user has view only they will not be able to enter Monthly Revenue.

12. Invoice Information – This area will display information regarding invoices. It includes Total Open Invoices, Open Payments, Unapplied Credit Memos, and Account Balance. If the user does not have right to view invoices, this area will not appear.

13. News – This section will contain news updates regarding Online Billing.

14. FAQs – This link contains a link to the User Guide, Online Demo and helpful FAQ’s.

15. Policies – This link will explain billing policies.

16. Resources – This link provides the user with additional resources, contact numbers and helpful information

17. Privacy Statement – This link will explain the privacy statement


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How do I navigate the top of the Account Details Page? The Account Details page allows you to view different transaction types and status for a customer. The top of the page contains information for searching your transactions.

Legend for Account Details page (top)

1. Customer Name and Number – This area will display the name and number of the Customer you are currently viewing.

2. WHG Support – This link will provide a list of contact numbers for the Financial Services Department.

3. Transaction Type – This list of values (LOV) allows you to search for Credit Memos, Debit Memos, Invoices, Payments or All Transactions.

4. Status – This list of values allows you to search for transactions that are Closed, Open/Pending, or Overdue.

5. Search field – This text box allows you to enter a specific invoice, amount, credit memo, etc. to search for.

6. Go –You must click this button to search after selecting your Transaction Type, Status, and Additional Search (if needed).

7. Hide/Show Advanced Search – Clicking this link will hide or show the Advanced Search fields (7). These fields allow you to search for transactions between specific dates in addition to the other search fields.

8. Advanced Search fields – These two fields allow you to search between two specific dates. You can either click the calendar button next to each field to select a date or enter the date manually. The correct format is DD-MMM-YYYY or 01-MAR-2008, after selecting a date range please click Go (6).

9. Tip – This tip alerts you to the fact that closed transactions are only available for six months. If you require information on closed transactions older than six months, please contact your Financial Services Representative.

10. Transaction List – This link will display a list of transaction(s) selected for payment.

11. Home – This link returns the user to the Standard Oracle Home page.

12. Logout – This link will log you out of Online Billing and require you to close the current browser.

13. Home – Use this link to return to the Account Summary page.

14. Transaction dropdown – This allows you to view the next 25 transactions by clicking it and selecting More.

15. Next 25 link – Clicking this link shows you the next 25 transactions.


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How do I navigate the bottom of the Account Details Page? The transactions page allows you to view all transactions for an Customer. The bottom of the page lists transactions for a particular Customer.

Legend for Account Details page (bottom)

1. Pay – If you selected transactions by clicking their check boxes (6) and click this button you can pay those transactions. If you follow these steps you will only pay the selected transactions. If the Pay button is grayed out – this means you have selected transactions in the Transaction List.

2. Add to Transaction list – If you select transactions by clicking their check boxes (6) and click this button you will add the selected transactions to the Transaction List. Please note that any transactions that you added to the Transaction List will still appear on this screen until the payment process is completed. (If you happen to pick the same invoice twice, it will not be doubled on the list).

3. Export Results – Clicking this button will export all of the transactions for an Customer to Microsoft Excel

4. Select All – This link allows you to select all of the transactions currently on the page and Pay or Add to Transaction list. IMPORTANT: This link does not select all of your transactions for an Customer; it will only select those on the current page.

5. Select None – This link unselects all of the transactions on the current page only.

6. Check box – When you want to perform an action on multiple transactions (for example: Pay) click the checkboxes next to those transactions and click the appropriate button.

7. Invoice link – Click this link to view detailed information on a specific transaction and allows you to print an invoice for your records.

8. Status – This column shows the current status of a transaction (Closed, Open/Pending, or Overdue).

9. Transaction Date – This column shows the original date of the transaction.

10. Description – This column shows a short description of the transaction.

11. Original Amount – This column shows the original amount of the transaction. If an adjustment was made to the original amount, the remaining amount will show under Remaining Amount.

12. Remaining Amount – This column shows the remaining amount of the transaction. The original amount of the transaction will show under Original Amount.


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How do I review a transaction’s details page?

In WynPay, a user can access details related to a transaction if they have the proper clearance. In order to review a transaction’s details, login to MyPortal and click the Tools link. On the Tools page, click the link for WYNPAY. You will be taken to the Customer Search page (shown below) and, at the top, you will see the Search by dropdown and text field (1). You can change the search criteria or simply choose form the list of site(s) displayed. Click the Account Summary link (5) next to the Account you wish to view.

Next, the Account Summary page will display. Click the View Invoices and Make Payments link (1) to continue.


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On the next screen you will see the list of invoices for the Customer. Click on an invoice’s linked number to view the invoice screen (1).

On the next page you will see information regarding the invoice you selected. The brand logo (1) will be located next to the payment address (2). The Printable Page button (4) will display this page in a format that is best for printing. The Pay button (5) on this screen, allows you to pay only this invoice. The Activity Details button (6) will display payments and adjustments made to the invoice, for example how it was closed. Click the Transaction Details (3) button to view details for Travel Agent Commissions, Wyndham Rewards, Guest Services, etc. To continue, click the Transaction Details (3) button.


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Below is the page that displays transaction details. The Customer brand logo (1) will be displayed on the page as well as the Billing Address (2) and the Location (3) that relates to the invoice. Details regarding the transaction (4) are displayed on this page as well. In this case there is only one line item, but if there are multiple line items you can click the Printable Page button (5) or the Export button (6) at the top or bottom of the page to get a better view of invoices containing multiple lines of detail. Click the Return to Invoice link (7) to return to the invoice page.


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How do I view a Payment?

In Online Billing various types of transactions can be viewed if the user has the proper access. These transactions include Credit Memos, Debit Memos, Invoices, and Payments. In this example, we will look at a Payment though the process used for viewing all types of transactions. To begin, login to MyPortal and click the Tools link. On the Tools page, click the link for Online Billing. You will be taken to the Customer Search page (shown below) and, at the top, you will see the Search by dropdown and text field (1). You can change the search criteria or simply choose from the list of site(s) displayed. Click the Account Summary (5) link next to the Account you wish to view to continue.



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On the next page, you will search for a Payment. Under Transaction Type select Payment (1), under Status select (2) Closed, enter any specific information such as amount or check number, or leave it blank to see all payments over the past 6 months in the text search field (3) and click the Go button (4) to begin the search.

After the search is complete, the results will be displayed as in the image below. Click the link of the Payment you wish to view the details of (1) to continue.


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The next page will display information regarding the Payment you selected. The brand logo (1) will be located next to the payment amount (2). The Printable Page button (3) will display this page in a format that is better for printing but note that you will need to adjust your print layout option to “Landscape” to properly print the page. The link for the Invoice (4) will display the invoice page of what was paid. The status (5) can be either Confirmed or Cleared and is viewed in the Status column or the Activity Status column. (Confirmed status means that you made a payment –but we have not received funds from the Bank yet. Cleared means that we received your payment from the Bank.) Click the Return to Account Details link (6) to return to the Account Details page. The Amount Applied (7) is the total payment amount. If the payment is not fully applied to open invoices you would see the balance under On Account (unapplied) (8) or On Account (9). The Payment Number (10) is the check number or number assigned by the system when making a payment online, and Confrimation number (11) will be displayed for only payments made online.


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How do I view a closed Credit Memo?

In Online Billing various types of transactions can be viewed if the user has the proper access. These transactions include Credit Memos, Debit Memos, Invoices, and Payments. In this example, we will look at a Credit Memo though the process which is the same for viewing, all types of transactions. To begin, login to MyPortal and click the Tools link. On the Tools page, click the link for Online Billing. You will be taken to the Customer Search page (shown below) and, at the top, you will see the Search by dropdown and text field (1). You can change the search criteria or simply choose from the displayed sites(s) on the list. Click the Account Summary (5) link next to the Account you wish to view to continue.



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On the next page, you will search for a Credit Memo that has a Closed status. Under Transaction Type select Credit Memo (1), under Status select Closed (2), then enter the specific amount or invoice number you are looking for (if any) or leave the field blank (3), and click the Go button (4) to begin the search.

After the search is complete, the results will display as in the following image. Click the link of the Closed Credit Memo you wish to view (1) to continue.


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The next page will display information regarding the Closed Credit Memo you previously selected. The brand logo (1) will be located next to the payment address (2) though this is a Credit Memo so no payment should be made. The Credit Memo number (3) is displayed on the left and right-hand sides of the page. The link under Applied to Transaction Number (4) will show the invoice details of what was paid using the Credit Memo. The Printable Page button (6) will display this page in the format that is best for printing. The Activity Details button (7) displays payments, adjustments, and\or how the invoice was closed. The Transaction Details (5) button allows you to view details for the memo though some memos will not have details. Click the Activity Details button (7) to continue.


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The Activity Details page will display next. The Number column (1) displays the Invoice(s) where the Credit Memo was applied. Click the Return to Transaction (1) link to return to the credit memo.


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How do I view my monthly statements? In Online Billing, your monthly statements can be viewed if you have the proper access. These statements are the same as the statements you receive every month through the mail, excluding Guest Service details, since you can now view these online. Online Billing will contain a rolling 12 months of Statements. To view your statements, begin by logging into MyPortal and click the Tools link. On the Tools page, click the link for Online Billing. You will be taken to the Customer Search page (shown below) and, at the top, you will see the Search by dropdown and text field (1). You can change the search criteria or simply choose from the list of site(s) displayed. Click the Account Summary (5) link next to the Account you wish to view to continue.

The next page is the Account Summary page. Click the View Monthly Statements link (1) to continue with viewing a statement.


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On the next page, you will see a list of statements available to view. Click the date of the statement you wish to view (1).

* If you need a statement older than 12 months, please contact your Financial Services Representative click WHG Support for a list of phone numbers.


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A new window will open with an Adobe PDF version of the Monthly Statement you selected. You will need Adobe PDF Reader or Writer to view your statements online. If you do not have this software, go to http://www.adobe.com and download the latest version. Note: Wyndham does not provide support for issues with Adobe Software.

Legend for Account Statement

1. Contact Address for Brand – This area gives you the contact information for your brand. It is not the address for mailing payments.

2. Bill To Address – This section is the bill to address for the property on the Statement.

3. Logo – This area will display the logo for the Site you are viewing.

4. Customer Information – This area displays Customer Number, Site Number, Statement Date, and the Due Date for the statement. On the right hand side, this area also displays the amount due (7).

5. Remit To – This area indicates the address that payments can be sent to via mail.

6. Wire Transfer – If you wish to pay via a wire transfer, this area indicates where the transfer should be sent.

7. Statement Total – This amount is the total due for the statement. This total is as of the statement date so adjustments made after the statement date (payments, credits, etc) will not be reflected here.

http://www.adobe.com/


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How do I report my monthly revenue?

One of the features of Online Billing is the reporting of monthly revenue. If you do not have the right to report monthly revenue, you will not be able to enter any information. To report revenue, begin by logging into MyPortal and click the Tools link. On the Tools page, click the link for Online Billing. You will be taken to the Customer Search page (shown below) and, at the top, you will see the Search by dropdown and text field (1). You can change the search criteria or simply choose from the list of site(s) displayed. Click the Account Summary (5) link next to the Account you wish to view to continue.

The next page is the Account Summary page. Click the Monthly Revenue Reporting link (1) to continue with monthly revenue reporting.


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The next page is the Monthly Revenue Reporting Status page. You will see different periods to report revenue. Select the link of the period for which you wish to enter revenue information (1). Notice the ACC/ACT column (3). The ACC/ACT column indicates if you still need to report figures (ACC or Accrual) or if you already reported figures (ACT or Actual) for the period. The Combined column (4) is the sum of Royalty, Fund, Reservation, NSO, and Regional Co-Op. The Printable Page button (2) allows you to view an easily printable version of this page. In your printing options make sure to set your layout to “Landscape” for proper printing. Select the link of the period you wish to enter revenue information for by clicking on the date (1).

* Please note that you can revise the GRR and/or Rooms Sold up to 3 times using this system. However, if you have already made a payment for this transaction, you will need to contact your Financial Services Representative to make this adjustment for you.


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The next page contains the fields used to report revenue figures. See the chart below for information regarding the top of the page. The next section contains information on the fields that you will input data.

Legend for Revenue Reporting page (top)

1. Property Information – This area shows data such as their customer number, period, reporting start/end dates and the city and state for the property.

2. Actual Reported – This column displays the data that you are reporting/entering.

3. Contract Calculated – This column displays figures listed based on the License Agreement for the property. It is not editable.

4. Variance – This column will display any differences between the figures in Actual Reported and Contract Calculated.

5. Account Summary – This button takes you back to the Account Summary page.

6. Monthly Rev Report Status – This button takes you back to the Monthly Revenue Reporting Status page.

7. Printable Page – This button allows you to view an easily printable version of this page. Make sure to set your print options to “Landscape”.


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On the Revenue Reporting page, you will enter data into fields that are explained in the chart below. In this case, the data was entered and the Calculate button (15) was clicked. Any warnings are displayed at the top of the page (17) indicating that a variance exists between Actual Fees due and Calculated Fees because of a difference in the figures in the Amount Reported and Contract Calculated columns. The Variance column displays any differences. After entering your data and clicking the Calculate button(15) the Post button (16) is available. Click the Post button (16) to continue.

Legend for Revenue Reporting Fields

1. Gross Room Revenue – Enter revenue (GRR) for the reporting period.

2. Rooms Sold – In this field enter the rooms sold during the reporting period.

3. Rooms Available – This field indicates rooms available during the reporting period. This is not an editable field.

4. Use taxes – This field is used for international sites.

5. Combined – This field is the combination total due for Royalty, Fund, Reservation, NSO, and Regional Co-Op fees.

6. Royalty – This field indicates Royalties for the reporting period.

7. Fund - This field indicates Fund for the reporting period.

8. Reservation – This field indicates Reservation/Fund fee for the reporting period.

9. NSO – This field indicates NSO for the reporting period.

10. Regional Co-Op – This field indicates Regional Co-Op for the reporting period.

11. Occupancy – This field indicates Occupancy for the reporting period. This is not an editable field.

12. RevPar – This field indicates RevPar for the reporting period. This is not an editable field.

13. ADR – This field indicates ADR for the reporting period. This is not an editable field.

14. Clear – This button will clear all of the fields on the page.

15. Calculate – This button will calculate the fees due based upon the License Agreement.

16. Post – This button appears only after the Calculate button is clicked. It will post your figures in Online Billing.

17. Warning – This area is where any warnings of a variance between Actual Reported and Contract Calculated appear. Some warnings will prevent you from continuing with your entry.


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The next screen indicates that the system is processing your request to post the figures. Do not close this window. This process may take a few minutes while it updates your account in real-time.

After the processing is complete, the Monthly Revenue Reporting Status page will appear with a confirmation that the data has saved (1). Notice that the top row reflects the figures entered (2).

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How do I make a payment using ACH?

a. Pay using the Pay button

In Online Billing, if the user has the proper access, payments can be made. There are three ways to pay invoices and the first we will cover is using the Pay button. All methods ultimately pay in the same manner, but each uses different pages to complete the process. To make a payment using the Pay button, begin by logging into MyPortal and click the Tools link. On the Tools page, click the link for Online Billing. You will be taken to the Customer Search page (shown below) and, at the top, you will see the Search by dropdown and text field (1). You can change the search criteria or simply choose from the list of site(s) displayed. Click the Account Summary link (5) next to the Account you wish to view to continue.

The next page is the Account Summary page. Click the View Invoices and Make Payments button (1) to continue.


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On the Account Details page you can select an invoice or multiple invoices to pay. A chart is included below to help explain the features related to paying an invoice. We will be paying one invoice but we can either click the Checkbox (6) of the invoice and click the Pay button (1) or click the transaction link (5) of the invoice and click the Pay button on the next page. Here, we will click the transaction link (5) next to a single invoice and make a payment.

Legend for Account Details page

1. Pay – If you select transactions by clicking their check boxes (6) and click this button you can pay those transactions. If you follow these steps you will only pay the selected transaction, not others that are on the Transaction List. The Transaction List is a group of transactions you can pay at the same time. If transactions are added to the Transaction List, the Pay button will be grayed out.

2. Add to Transaction list – If you select transactions by clicking their check boxes (6) and click this button you will add the selected transactions to the Transaction List. The Transaction List is a group of transactions you can pay at the same time. You can also select multiple transactions on a page, click this button, then visit other pages and add more transactions. After you are finished adding transactions, click the Transaction List link (7) at the top of the page and you will see the transactions that you added. From there, you can pay that list of transactions.



5. Transaction link – Click this link to view information on one specific transaction.



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If we click the invoice link the next page will display the Invoice Details. Click the Pay button (1) to continue with payment for this one invoice.

The next page Advance Payment will have the logo (1), the Payment Amount (2), a Recalculate button (3), Cancel (4), Pay CreditCard (5), and PayACH (6). If you wish to pay an amount other than what is shown, enter a new amount (2) and click the Recalculate button (3). If you wish to cancel payment of the transaction, click Cancel. To continue, click PayACH (6).


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After clicking Pay ACH – a message box will appear advising you’re that your being redirected to Bank of America to complete the payment. Click OK to continue.

You will be redirected to a Bank of America powered by Alacriti site to complete ACH payment. You will see the Franchisee Number (1) which is the customer number. Funding source – select saved bank account or add new. Click the Continue button to process.


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Example of adding a new bank account.


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Click confirm to process your payment and return to WynPay for final Confirmation

Important! The Bank Website should not be book marked. Bookmarking can result in duplicate payments.


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After clicking Confirm, you will be redirected to Online Billing where you will see a confirmation message. Please print this page for your records.


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b. Pay using the Add to Transaction List button

The second method used to pay invoices uses the Add to Transaction List button. To make a payment using the Add to Transaction List button, begin by logging into MyPortal and clicking the Tools link. On the Tools page, click the link for Online Billing. You will be taken to the Customer Search page (shown below) and, at the top, you will see the Search by dropdown and text field (1). You can change the search criteria or simply choose from the list of site(s) displayed. Click the Account Summary (5) link next to the Customer you wish to view to continue.



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On the Account Details page you can select an invoice or multiple invoices to pay. A chart is included below to help explain the features related to paying an invoice. To pay multiple invoices we can click the Checkbox (6) of the invoices and click Add to Transaction list (2). For this example we will be paying one invoice, by clicking the Checkbox (6) of one invoice and clicking the Add to Transaction List (2)


1. Pay – If you select transactions by clicking their check boxes (6) and click this button you can pay those transactions. If you follow these steps you will only pay the selected transactions, not others that are on the Transaction List. The Transaction List is a group of transactions you can pay at the same time. If transactions are added to the Transaction, this button will be grayed out.




5. Transaction link – Click this link to view information on a specific transaction.



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After clicking Add to Transaction List, you will be returned to the Account Details page. The Pay (1) button is now grayed out. Notice the transaction(s) you selected are still listed on the page because they have not yet been paid. Click the Transaction List (2) link to continue.


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After clicking the Transaction List link, you will see the Transaction List page as shown below. The Original and Remaining Amounts (1) are displayed in addition to a Remove link (2) and a Clear button (3). Clicking a Remove link next to a transaction will remove the transaction from the Transaction List while the Clear button will clear all transactions from the Transaction List. Click the Pay button (4) to continue to the Advance Payment page.

The next page Advance Payment will have the logo of the property (1), the Payment Amount (2), a Recalculate button (3), Cancel (4), Pay Credit Card (5), and PayACH (6). If you wish to pay an amount other than what is shown. Enter a new amount (2) and click the Recalculate button (3). If you wish to cancel payment on the transaction, click Cancel. To continue, click PayACH (6) for this example.

After Clicking PayACH (6), if you need assistance with how to complete your payment using Bank of America, please refer back to pages 33 – 36.


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c. Pay by selecting multiple transactions

For the third method of paying invoices, we will select multiple transactions to pay. To continue, begin by logging into MyPortal and click the Tools link. On the Tools page, click the link for Online Billing. You will be taken to the Customer Search page (shown below) and, at the top, you will see the Search by dropdown and text field (1). You can change the search criteria or simply choose from the list of site(s) displayed. Click the Account Summary (5) link next to the Customer you wish to view to continue.



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In the select field(1), click which invoices you want to pay, then click Pay (2) to continue to the Advance Payment page.


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The Advance Payment page allows you to change to payment amount (1) for any invoice, in this example the amount due $152.74 and it was changed to $100.00. If the payment amounts are changed for any reason the Recalculate (2) button must be clicked to change the total payment amount (3). If you don’t click Recalculate the system will prompt you to do so. Finally choose your payment option to complete the payment process as explained on pages 33 - 36.


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How do I pay invoices using credit card? In Online Billing various types of transaction can be viewed if the user has the proper access. These transactions include Credit Memos, Debit Memos, Invoices, and Payments. In this example, we will look at a Credit Memo though the process is the same for viewing all other types of transactions. To begin, login to MyPortal and click the Tools link. On the Tools page, click the link for Online Billing. You will be taken to the Customer Search page (shown below) and, at the top, you will see the Search by dropdown and text field (1). You can change the search criteria or simply choose from the list of site(s) displayed. Click the Account Summary (5) link next to the Account you wish to view to continue.



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On the Account Details page you can select an invoice or multiple invoices to pay. A chart is included below to help explain the features related to paying an invoice. To pay multiple invoices we can click the Checkbox (6) of the invoices and click the Pay button (1). To pay only one invoice, we can click the Checkbox (6) of the invoice and click the Pay button (1) or click the transaction link (5) of the invoice and click the Pay button on the next page. Here we will click the invoice number (5) of the invoice and proceed to the detailed invoice page.


1. Pay – If you select transactions by clicking their check boxes (6) and click this button you can pay those transactions. If you follow these steps you will only pay the selected transactions, not others that are on the Transaction List. The Transaction List is a group of transactions you can pay at the same time. If transactions are added to the Transaction, this button will be grayed out.




5. Transaction link – Click this link to view information on a specific transaction.



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From the detailed invoice page, click Pay (1) to continue processing this payment.

The next page, Advance Payment, will have the logo of the property (1), the Payment Amount (2), a Recalculate button (3), Cancel (4), Pay Credit Card (5), and PayACH (6). If you wish to pay an amount other than what is shown. Enter a new amount (2) and click the Recalculate button (3). If you wish to cancel paying the transaction, click Cancel. To continue, click Pay CreditCard (5).


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After clicking Pay CreditCard, you will receive this message, asking you if you wish to be redirected to the ClearTran website to finish your payment, Click OK to proceed.

The next page is ClearTran’s web site. The Customer Information (1) page will display your Franchise ID # - Click PAY NOW to continue to next page.


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You will be required to complete all the fields with the following information First Name (1), Last Name (2), Street Address (3), and Zip Code – often after entering the Zip Code the City (5) and State (6) will automatically be populated for you.

The Payment Information. Accepted Card Types displays what types of cards will be accepted using this payment method. If you do not have one of these cards, you cannot pay using this a credit card and must use another payment method. Enter the full Card Number without spaces, and for the Exp Date enter MMYY without spaces. The Security Code is mandatory – if you know where it’s located on the back of your card you can enter it. The Total Amount Due filed is the amount payable to WHG. Click Next to continue.


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On the Payment Summary page, please review all items listed in fields for accuracy. Total Payment amount is the amount that you intend to pay. ClearTran will charge a Convenience fee to process this transaction, and the total payment amountis what your credit card will be charged. Please note that when you get your credit card statement, you will see both charges listed separately. The Information link will explain the fee. ClearTran requires that you read the Terms and Conditions and agree with the terms, by checking the Accept box. At this point you can either submit the payment or cancel, please click Submit Payment to continue.


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The next page is ClearTran’s confirmation page. You can print this page by clicking the link Print Confirmation. WynPay will also provide you with a confirmation page. The total payment amount is the combined amount paid to WHG and ClearTran and if you have any questions we have provided our phone number and email address, please click BACK TO WYNPAY and return to WynPay.


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How do I Logout of WynPay?

Thank you! You have completed the WYNPAY – Online Billing User Guide and the last step would be to click the Logout link, which is available on the top of any page. You should then see the following message (1) on your screen, simply close the browser (2) to fully exit the application and return to MyPortal.

wynpay online billing user guide - wyndham · pdf filein an effort to streamline the invoice...

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