wisk air helicopters maintenance control...

WISK AIR HELICOPTERS MAINTENANCE CONTROL MANUAL

Third Edition 1-1 18 November 2013

1 INTRODUCTION Section Paragraph / Title Page

1.0 Section Contents 1-1 1.1 Manual Holder 1-2 1.2 Table of Contents 1-3, 1-4, 1-5 1.3 Certification of Compliance 1-6 1.4 Record of Amendments 1-7 1.5 List of Effective Pages 1-8, 1-9



1.1 MANUAL HOLDER Name of Company: Wisk Air Limited Carrying On Business as: Wisk Air Helicopters Address: Wisk Air Helicopters

520 Orville Wieben Crescent. Thunder Bay, Ontario P7E 6M9

Telephone: 807-475-4510 Fax: 807-473-5485 Email: [email protected]



1.2 TABLE OF CONTENTS Section Paragraph / Title Page 1. INTRODUCTION

1.0 Section Contents 1-1 1.1 Manual Holder 1-2 1.2 Table of Contents 1-3 to 1-5 1.3 Certification of Compliance 1-6 1.4 Record of Amendments 1-7 1.5 List of Effective Pages 1-8 to 1-10

2. ADMINISTRATION of MANUAL

2.0 Section Contents 2-1 2.1.0 Distribution 2-2

2.1.1 Distribution List 2-2 2.2 Amendments 2-3

2.2.1 Amendment Procedure 2-3 3. DESCRIPTION of AIR OPERATOR

3.0 Section Contents 3-1 3.1 Overview of Company 3-2 3.3 Aircraft Operated 3-2

4. PERSONNEL 4.0 Section Contents 4-1

4.1.0 Organization Chart 4-2 4.2.0 Personnel 4-2 4.2.1 Accountable Executive 4-2 4.2.2 Person Responsible for Maintenance Control 4-2 4.2.3 Personnel Performing QA Activities 4-3 4.2.4 Personnel Performing Elementary Work 4-3 4.2.5 Personnel Performing Independent Checks 4-3 4.2.6 Other Personnel with Technical Responsibilities 4-4 4.3.0 Duties and Responsibilities 4-4 4.3.1 Accountable Executive 4-4 4.3.2 Person Responsible for Maintenance Control 4-4, 4-5 4.3.3 Personnel Performing QA Activities 4-6 4.3.4 Personnel Performing Elementary Work 4-6 4.2.4 Personnel Performing Independent Checks 4-6 4.2.6 Other Personnel with Technical Responsibilities 4-6 4.4.0 Personnel Records 4-7



Section Paragraph / Title Page 5. TRAINING 5.0 Section Contents 5-1 5.1 General 5-2

5.1.1 Training Records 5-2 5.2 Personnel Training 5-3

5.2.1 Initial Training 5-3 5.2.2 Update Training 5-3 5.2.3 Additional Training 5-3 5.2.4 Elementary Work Training 5-4 5.2.5 Servicing Training 5-4 5.2.6 Safety Training 5-4 5.2.3 Human Factors in Maintenance Training 5-5

6. OPERATIONAL MAINTENANCE CONTROL RESOURCES 6.0 Section Contents 6-1 6.1 Company Aircraft Maintenance Planning and Control 6-2 6.2 Facilities 6-2 6.2.1 Main Base 6-2 6.2.2 Alternate Facilities 6-2, 6-3 6.3 Elementary Work and Servicing 6-3 6.4 Technical and Regulatory Materials 6-3 6.4.2 Library 6-3, 6-4 6.4.3 Aircraft Journey Log 6-4 6.4.4 Technical Records 6-4, 6-5 6.5 Maintenance Schedules 6-5

6.5.2 Identification of MSA’s 6-5

7. OPERATIONAL MAINTENANCE CONTROL PROCESSES 7.0 Section Contents 7-1 7.1 Maintenance Planning and Control 7-2 7.1.1 Maintenance Planning and Control 7-2 7.1.2 Scheduled Maintenance 7-2, 7-3 7.1.3 Unscheduled Maintenance 7-3 7.1.4 Specialized Work 7-4 7.1.5 Elementary Work, Servicing, Independent Check 7-4 7.1.6 Maintenance Arrangements 7-4, 7-5 7.2 Maintenance Records 7-5 7.3 Airworthiness Directives / Service Publications 7-5, 7-6 7.3.1 Airworthiness Directives 7-6 7.3.2 Service Publications 7-7 7.4 Defect Control 7-7 7.4.1 Defect Reporting 7-7, 7-8 7.4.2 Defect Rectification 7-8 7.4.3 Defect Deferral 7-8, 7-9 7.4.4 Recurring Defects 7-10



Section Paragraph / Title Page 7.5 Weight and Balance Control 7-10, 7-11 7.6 Tolerances to Maintenance Schedule 7-11, 7-12 7.7 Technical Dispatch 7-12 7.7.1 Basic Technical Dispatch 7-12 7.7.2 Technical Dispatch Following Maintenance 7-13, 7-14 7.7.3 Dispatch on a Flight Permit (or other Flight Authority) 7-14, 7-15 7.8 Service Difficulty Reporting 7-15 8. PARTS and MATERIALS 8.0 Section Contents 8-1 8.1 General 8-2 8.2 Storage of Parts and Materials 8-2 8.3 Shelf Life Control 8-3 8.4 Stores Procedures 8-3 8.5 Parts Removed from Company Aircraft 8-4 8.5.1 Unserviceable Parts 8-4 8.5.2 Serviceable Parts 8-4 9. QUALITY ASSURANCE PROGRAM 9.0 Section Contents 9-1 9.1 General 9-2

9.1.2 QA Personnel 9-2 9.1.3 External Supplier QA 9-3

9.2 Annual QA Requirements 9-3 9.3 On-Going QA Requirements 9-4

9.3.1 General 9-4 9.3.2 Post Maintenance QA 9-4 9.3.3 Interim Finding Program 9-5

9.4 Audit Report and Non-Conformances (Findings) 9-5 9.5 Audit and Corrective Action Plan Tracking 9-5 9.6 Corrective Action Plans 9-6

9.6.1 General 9-6 9.6.2 Immediate Action 9-6 9.6.3 Short Term Action 9-6 9.6.4 Long Term Action 9-6 9.6.5 Root Cause Analysis 9-6 9.6.6 Follow-Up Action 9-7

10. DOCUMENTS INCORPORATED BY REFERENCE 10.1 General 10-1 10.2 Index of Documents Incorporated by Reference 10-2



1.3 MAINTENANCE CONTROL MANUAL CERTIFICATION

This Air Operator Maintenance Control Manual (aka MCM) constitutes the manual required by CAR 706.08. It reflects Wisk Air Ltd.’s means of compliance with the current requirements of the Canadian Aviation Regulations. All incorporated documents identified herein and every amendment thereto, shall meet the requirements established in this manual. The policies and procedures outlined in this manual and in all incorporated documents identified herein must be strictly adhered to at all times. 18 November 2013

Certificate Holder Date Wisk Air Limited

1.4 MAINTENANCE CONTROL MANUAL APPROVAL This Air Operator Maintenance Control Manual is approved as meeting the requirements of an Air Operator, pursuant to CAR 706.08. Civil Aviation Safety Inspector Date

Transport Canada



1.5 RECORD OF AMENDMENTS Third Edition MCM Reissued 18 November 2013

AMENDMENT NUMBER

DATE OF AMENDMENT

ENTERED BY

DATE ENTERED

Third Edition Original 18 November 2013 Incorporated Incorporated



1.6 LIST OF EFFECTIVE PAGES The following pages are currently incorporated in this Maintenance Control Manual. 18 November 2013 Person Responsible for Date Transport Canada Date Maintenance Control Page Revision Status Revision Date Section 1 Introduction Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Page 7 Edition 3 Original 18 November 2013 Edition 3 Original 18 November 2013 Page 9 Edition 3 Original 18 November 2013 Section 2 Administration of Manual Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Section 3 Description of Air Operator Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Section 4 Personnel Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Page 7 Edition 3 Original 18 November 2013 Section 5 Training Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Section 6 Operational Maintenance Control Resources

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013



The following pages are currently incorporated in this Maintenance Control Manual. 18 November 2013 Person Responsible for Date Transport Canada Date Maintenance Control

Page Revision Status Revision Date Section 7 Operational Maintenance Control Procedures

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Page 7 Edition 3 Original 18 November 2013 Page 8 Edition 3 Original 18 November 2013 Edition 3 Original 18 November 2013 Page 10 Edition 3 Original 18 November 2013 Page 11 Edition 3 Original 18 November 2013 Page 12 Edition 3 Original 18 November 2013 Page 13 Edition 3 Original 18 November 2013 Page 14 Edition 3 Original 18 November 2013 Page 15 Edition 3 Original 18 November 2013 Page 16 Edition 3 Original 18 November 2013 Page 17 Edition 3 Original 18 November 2013 Section 8 Parts and Materials Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Section 9 Quality Assurance Program Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Page 7 Edition 3 Original 18 November 2013 Section 10 Documents Incorporated by Reference

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Actual DIRs Refer to DIR LoEP Refer to DIR LoEP



2 ADMINISTRATION of MANUAL Section Paragraph / Title Page

2.0 Section Contents 2-1 2.1.0 Distribution 2-2

2.1.1 Distribution List 2-2 2.2.0 Amendments 2-3 2.2.1 Amendment Procedure 2-3



2.1.0 DISTRIBUTION 2.1.0.1 The Person Responsible for Maintenance Control (PRMC) is responsible for the maintenance, control and distribution of the MCM.

2.1.0.2 This manual (and all copies thereof) shall remain the property of the

Company and must be returned upon demand.

2.1.0.3 Each person who performs or manages maintenance, elementary work or servicing of Wisk Air’s helicopters; or has technical responsibilities relating to maintenance control or maintenance of company aircraft has access to a current version of this manual via the internet on the Wisk Air Company info board which all employees are given access to.

2.1.0.4 Manuals listed on the Manual Distribution List below are the only controlled (approved) copies. Any duplicated copies of the manual or individual pages are considered to be uncontrolled and not approved for use when carrying out company maintenance/maintenance control functions.

2.1.0.5 Manual holders are responsible for the safe custody and maintenance of the manual issued to them. They shall insert amendments when directed by the PRMC. 2.1.1 MANUAL DISTRIBUTION LIST 2.1.1.1 All copies of this manual identified on this list are serialized for control purposes and are distributed to holders as identified.

Manual Serial Number

Location

1 President / Accountable Executive 2 Transport Canada 3 PRMC / AMO PRM 4 Company Info Board via Internet



2.2.0 AMENDMENTS

2.2.0.1 Amendments will be generated by the PRMC upon changes to the company organization, key personnel, results of Quality Assurance Program, or when directed by the Minister. Amendments will be distributed and inserted in all manuals within 30 days after receiving Transport Canada approval. Each holder of this manual is responsible for it’s safe custody and maintenance.

2.2.1 AMENDMENT PROCEDURE 2.2.1.1 Each page shall indicate the amendment number and date; and page

number at the bottom of the page. Due to page formatting and to preserve page sequencing; if amended content carries over to an additional page, the PRMC may choose to add an additional page with the number suffixed by a letter (i.e. 2a, 2b, etc.). This page will be included in the LEP.

2.2.1.2 Except for complete re-issue of the manual, a vertical line drawn in the right margin shall indicate the amended text. 2.2.1.3 The PRMC shall complete two new copies of the List of Effective Pages

(LEP or LoEP) to identify the amended pages, sign in the space provided, and forward both copies (by mail, fax, pdf copy via email attachment, or other means deemed acceptable to both parties at the time) to Transport Canada along with one copy of the amended pages and the Amendment Control Page applicable to the amendment.

2.2.1.4 When Transport Canada has approved the amendment, a copy of the LEP

with TC’s approval stamp and inspector’s signature as applicable shall be returned to the Company accompanied by the completed Amendment Control Page.

2.2.1.5 The PRMC will then issue the amendments to all manual holders within 30

days as per the distribution list. An Amendment Control page (example located in the Section 10 to this manual) shall accompany each amendment issued. Upon receipt of a manual amendment the holder will make the appropriate entries to the Record of Amendments page, insert the new page(s) and destroy the obsolete page(s).

2.2.1.6 Following manual amendment, the manual holder shall sign and return the

Amendment Control page to the PRMC. This action confirms insertion of the amendment. The return of the approved LEP by TC constitutes acknowledgment of receipt and insertion of the amended pages into the TC copy of the MCM.



3. DESCRIPTION of AIR OPERATOR Section Paragraph / Title Page

3.0 Section Contents 3-1 3.1.0 Overview of Company 3-2 3.2.0 Aircraft Operated 3-2 3.2.1 Adding Operational Aircraft 3-2



3.1.0 OVERVIEW OF THE COMPANY

3.1.0.1 Wisk Air Helicopters is a privately owned company operating a Day VFR, CAR 702 Aerial Work and CAR 703 Air Taxi service from its main base located in Thunder Bay Ontario. Maintenance is carried out primarily by its in-house AMO, or by using external AMO’s if required as described in Section 6 of this manual.

3.1.0.2 The Company does not normally operate any Sub-Bases, however due to

potential operational requirements; a Company helicopter may be temporarily or seasonally based at a separate location to the main base. The contents of this manual shall be adhered to at these locations.

3.2.0 AIRCRAFT OPERATED 3.2.0.1 Wisk Air Helicopters operates the following types of helicopters.

MANUFACTURER MODEL NO OF A/C Bell Helicopters Textron 206 B / L / L1 Refer to MCM

Section 10 Bell Helicopters Textron 407 Refer to MCM

Section 10

3.2.0.2 The actual number of helicopters operated may vary depending on the operational requirements of the Company.

3.2.1 ADDING OPERATIONAL AIRCRAFT 3.2.1.1 Transport Canada will be notified of each aircraft registration and a Bridging

Inspection will be carried out on any aircraft added to the fleet prior to placing that aircraft into commercial service in accordance with the Bridging Inspection Manual which is located in Section 10 to this manual.

3.2.1.2 The purpose of the Bridging Inspection is to bring the aircraft onto the

Company’s TC Approved Maintenance Schedule applicable to the aircraft by comparing the previous MSA requirements to the current Company MSA; ensuring the technical records are available and reviewed to the degree necessary to support the airframe, engine and all components as applicable; they contain sufficient data to support the required inspections previously performed; compliance with applicable AD’s, SB’s, SL’s, etc.; and conformity of all embodied modifications and repairs.

3.2.1.3 The aircraft shall be physically inspected to the degree necessary to

confirm its overall condition and conformance/compliance to the requirements stated in 3.2.1.2.



4. PERSONNEL Section Paragraph / Title Page

4.0 Section Contents 4-1 4.1.0 Organization Chart 4-2 4.2.0 Personnel 4-2 4.2.1 Accountable Executive 4-2 4.2.2 Person Responsible for Maintenance Control 4-2 4.2.3 Personnel Performing QA Activities 4-3 4.2.4 Personnel Performing Elementary Work 4-3 4.2.5 Personnel Performing Independent Checks 4-3 4.2.6 Other Personnel with Technical Responsibilities 4-4 4.3.0 Duties and Responsibilities 4-4 4.3.1 Accountable Executive 4-4 4.3.2 Person Responsible for Maintenance Control 4-4, 4-5 4.3.3 Personnel Performing QA Activities 4-6 4.3.4 Personnel Performing Elementary Work and Servicing 4-6 4.2.4 Personnel Performing Independent Checks 4-6 4.2.6 Other Personnel with Technical Responsibilities 4-6 4.4.0 Personnel Records 4-7



4.1 ORGANIZATION CHART

4.2.0 PERSONNEL 4.2.1.0 Certificate Holder / Accountable Executive (AE) 4.2.1.1 NAME: Mark Wiskemann 4.2.1.2 The Certificate Holder / Accountable Executive accepts the responsibilities and accountability as detailed in CAR 106.02, 03, & 04. 4.2.2.0 Person Responsible for Maintenance Control (PRMC) 4.2.2.1 NAME: Kevin Robins 4.2.2.2 The PRMC accepts the responsibilities of the Person Responsible for Maintenance Control and shall meet the requirements of CARs 706.03 and CARs Standard 726.03.

4.2.2.3 Where the PRMC plans to be absent from the position for periods of up to

30 days the duties of the PRMC may be assigned to a person who meets the requirements of CARs 706.03, except for the Transport Canada (TC) interview. The delegation will be issued in writing to the individual detailing the extent of the delegation and duration.

CERTIFICATE HOLDER / ACCOUNTABLE EXECUTIVE

PERSON RESPONSIBLE FOR MAINTENANCE CONTROL

COMPANY PERSONNEL WITH TECHNICAL RESPONSIBILITIES

APPROVED MAINTENANCE

ORGANIZATION (AMO)

OPERATIONS MANAGER

PERSONNEL PERFORMING QA

DUTIES



4.2.2.4 The individual must accept this delegation in writing, and a copy of the delegation forwarded to TC immediately upon acceptance. Longer assignments will require a separate TC approval.

4.2.3.0 Personnel Performing QA Activities 4.2.3.1 Personnel conducting QA activities are directly responsible to the PRMC

for the performance of, and while performing QA activities. 4.2.3.2 Company personnel performing QA activities shall be trained by the

PRMC regarding the Quality Assurance Program outlined in Section 9 of this manual; and shall not have been directly involved in the work or processes being audited.

4.2.3.3 The PRMC shall evaluate the individual prior to assigning them to QA activities. The evaluation shall be documented. It is desirable for Company personnel performing QA activities to have received structured training in QA, auditing techniques, or other related training; however this is not mandatory as the opportunity for on the job training (OJT) exists with the direct reporting to the PRMC.

4.2.3.4 External agents conducting audits on behalf of the Company shall have documented training and practical experience in audit procedures. Evidence of their training and experience shall be provided to the PRMC for his use and records. The person shall be evaluated and approved by the PRMC prior to audit activities commencing.

4.2.4.0 Personnel Performing Elementary Work (EMW) 4.2.4.1 Personnel performing Elementary Work are directly responsible to the PRMC for the performance of and recording of EMW on Company aircraft. 4.2.4.2 Personnel performing EMW shall meet the training requirements of this MCM and be authorized by the PRMC. 4.2.4.3 The authorization shall be in the form of an EMW / ICC Authorization card signed and issued by the PRMC. 4.2.5.0 Personnel Performing Independent Checks (ICC) 4.2.5.1 Independent Checks are a Quality Assurance function of the AMO, which must be completed before the Maintenance Release for work performed can take effect; as such, personnel performing an Independent Check is directly responsible to the AMO PRM for the performance of and recording of an Independent Check. 4.2.5.2 Personnel performing Independent Checks shall meet the training and authorization requirements of the AMO’s Maintenance Policy Manual.



4.2.6.0 Other Personnel with Technical Responsibilities 4.2.6.1 The PRMC may require assistance in some areas that he is responsible for such as Technical Records or other areas with duties that are applicable to the maintenance control functions he is responsible for. 4.2.6.2 These duties may be carried out by individuals hired specifically to carry out those task(s) or company personnel filling other job descriptions within the Company. Personnel are directly responsible to the PRMC for the performance of these duties. 4.2.6.3 Personnel with Technical Responsibilities shall meet the applicable initial training requirements of this MCM as well as be trained as required to meet the responsibilities / duties of the position; prior to being authorized by the PRMC. 4.3.0 DUTIES AND RESPONSIBILITIES 4.3.1.0 Accountable Executive 4.3.1.1 The Accountable Executive is ultimately responsible for all operations or activities authorized under the certificate and is accountable on the

Certificate Holder’s behalf for meeting the requirements of the Canadian Aviation Regulations.

4.3.2.0 Person Responsible for Maintenance Control 4.3.2.1 The PRMC shall be responsible to the Accountable Executive for, but not limited to the following:

a) Establishing such controls and checks to assure that Transport Canada and Company regulations are adhered to at all times. b) The Technical Dispatch of company aircraft, including the removal from

service of any aircraft that is unsafe, or that does not comply with the requirements of the CARs or of the MCM.

c) Liaison with Transport Canada d) The maintenance of the Quality Assurance System. e) The Planning and Control of all maintenance; including advising Flight

Operations of required inspections or other maintenance actions pending, to permit adjustment of Flight Operations around the maintenance requirements.



f) Liaison with the Company AMO or other contracted AMOs. Coordinating repairs and ensuring they meet the requirements of the TC Approved Maintenance Schedule applicable to the aircraft. g) All Flight Authority applications made to Transport Canada. h) Developing and applying new policies and procedures in keeping with

changing conditions and equipment. i) The Training of all Company personnel with technical responsibilities, and the maintenance of the Training Records. j) Submitting the Maintenance Control Manual and amendments to Transport Canada for approval. k) Originating, review for accuracy and completeness; and safe keeping of aircraft technical records, including work packages. l) Responsible for ensuring that all parts and materials utilized in the

performance of elementary work and servicing meet the requirements of this manual.

m) The maintenance and retention of Weight and Balance reports for all company aircraft. n) Airworthiness Directive and Service Bulletin review and compliance. o) Ensuring the reporting of Service Difficulties to TC is carried out in accordance with this manual. p) Ensuring newly acquired aircraft undergo a Bridging Inspection to establish it onto the applicable Company Maintenance Schedule

prior to commercial operation. q) Ensuring that all personnel with technical responsibilities have access to this manual and are knowledgeable of its contents. r) Ensuring that the Annual Airworthiness Information Report for each company aircraft is submitted within the required time period.



4.3.3.0 Personnel Performing QA Activities 4.3.3.1 Personnel performing QA activities shall us checklists approved by the PRMC for the area being audited. 4.3.3.2 Personnel shall use objective based evidence to determine the results of

the area being audited. 4.3.4.0 Personnel Performing Elementary Work and Servicing 4.3.3.1 Elementary Work includes those tasks listed in the Elementary Work list

located in Section 10 of this manual. 4.3.3.2 Servicing includes those tasks required to maintain fluid/grease levels,

fuelling of aircraft, and cleaning in accordance with the aircraft flight manual and/or applicable standard practices or standards specified by the manufacturer in its various manuals.

4.3.3.3 Personnel shall use only the materials and methods approved by the

aircraft manufacturer in the performance of EMW and Servicing (or approved alternates- verify with PRMC if unsure what an approved alternate is).

4.3.3.4 Personnel shall record all EMW and Servicing carried out in accordance

with the Policies and Procedures stated in this manual. 4.3.5.0 Personnel Performing Independent Checks 4.3.5.1 Personnel performing Independent Checks shall conduct a thorough

check of the system the ICC is being performed on. This shall include checks for full range of motion, correct direction of motion, physical interference of moving parts, as well as correct safety of any fasteners or fastening system affected by the work carried out.

4.3.5.2 Personnel shall make an entry in the appropriate record(s) for any ICC

carried out in accordance with the Policies and Procedures stated in the AMO’s Maintenance Policy Manual.

4.3.6.0 Other Personnel with Technical Responsibilities 4.2.6.1 Personnel with Technical Responsibilities shall fulfill their duties in accordance with the applicable MCM requirements and as stated in the applicable job description as specified by the company.



4.3.7.0 Personnel Records 4.2.7.1 The PRMC shall maintain a Personnel Record for each individual with

technical responsibilities containing some personal data as well as all authorizations and a copy of all training pertaining to any authorization(s) granted. This information is for company use only and is not to be shared or distributed in any way, except with the individual the records pertain to.

4.2.7.2 Each employee file including the PRMC, will contain a copy of the following data, as applicable;

• photo ID • current license(s) • record of previous work experience • record of any evaluation carried out • training records as applicable to their duties • a list of authorizations granted (Elementary Work, ICC, Servicing, etc.)

4.2.7.3 The PRMC will maintain related training records for all Company Personnel with technical responsibilities. Training records will detail the employees name, the type of training, results of the training, date accomplished and who provided the training. Training records will be kept for not less than 2 years after the last entry is made in the file.



5 TRAINING Section Paragraph / Title Page

5.0 Section Contents 5-1 5.1 General 5-2

5.1.1 Training Records 5-2 5.2 Personnel Training 5-2

5.2.1 Initial Training 5-2, 5-3 5.2.2 Update Training 5-3 5.2.3 Additional Training 5-3 5.2.4 Elementary Work Training 5-3, 5-4 5.2.5 Servicing Training 5-4 5.2.6 Human Factors in Maintenance Training 5-4



5.1 GENERAL 5.1.0.1 Training shall ensure that all personnel with technical responsibilities are

familiar with the regulations, standards and company procedures associated with all work for which they will be responsible.

5.1.0.2 The PRMC shall ensure that all personnel with technical responsibilities

receive Initial and Human Factors training appropriate to their duties prior to the formal commencement of their duties. Previously completed Human Factors training may be evaluated and accepted by the PRMC. This evaluation must be documented. Thereafter, Update Training, Additional Training, and Human Factors Training shall be carried out as detailed in this manual.

5.1.0.3 Instruction for company procedures and other related regulatory matters

shall be presented or coordinated by the PRMC.

5.1.0.4 To ensure the learning objective(s) of the training provided are met, trainees shall be tested via written exam, oral, or practical (hands on) methods. The results of any testing will be documented and retained as part of the record of training.

5.1.0.5 The Company Training Manual as well as examples of all forms and

training records referenced in this MCM are contained in Section 10 to this manual.

5.1.1 TRAINING RECORDS

5.1.1.1 The PRMC will maintain related training records for all Company

Personnel with technical responsibilities. Training records will detail the employees name, the type of training, date accomplished, results of the training, and who provided the training. Training records will be kept for not less than 2 years after the last entry is made in the file.

5.1.1.2 Sample Training Record Forms are located in Section 10 to this manual.

Equivalent forms issued by other training agencies will be accepted upon evaluation and approval by the PRMC. Each employee will receive a record of training upon completion.

5.2 PERSONNEL TRAINING 5.2.1 INITIAL TRAINING 5.2.1.1 Initial Training relative to the position held shall be completed prior to

commencing with the assigned duties. This training shall include but not be limited to the relative sections of the MCM, company policies and procedures, and initial training specific to the tasks assigned.



5.2.1.2 For the PRMC, initial training is considered validated by the successful

completion of the Transport Canada interview for the position. 5.2.2 UPDATE TRAINING 5.2.2.1 Update training is required for all personnel with technical responsibilities

and shall be completed at least once every three years.

5.2.2.2 Update training will be accomplished as required to ensure that personnel remain competent, and are made aware of any changes concerning regulations, maintenance requirements, and company procedure / policy.

5.2.2.3 Update training may be obtained through, but not limited to reviewing

Company training material, attending aviation seminars; the use of “on line” training programs; trade publications; manufacturers training, interaction and discussions with qualified specialist organizations; Transport Canada publications, etc. that has been evaluated and approved by the PRMC.

5.2.2.4 The Update Training curriculum for the PRMC may also be developed and

modified as required by the PRMC. The goal of this training is to ensure that the PRMC remains current with the latest published regulations and standards related to his duties.

5.2.3 ADDITIONAL TRAINING 5.2.3.1 Additional training will be provided when new equipment, processes,

publications, or regulatory changes are implemented; any time it is discovered that correct procedures are not being followed; as determined by the Company Quality Assurance program or as directed by Transport Canada.

5.2.4 ELEMENTARY WORK TRAINING 5.2.4.1 A copy of the Elementary Work form in the Company Forms manual details

the individual Elementary Work tasks that can be carried out by Company Personnel authorized by the PRMC.

5.2.4.2 The standards for Elementary Work shall be consistent with the

manufacturer’s instructions contained in maintenance publications and general aviation maintenance practices.



5.2.4.3 Candidates for Elementary Work Authorization must perform each Elementary Work task under the direct supervision of an AME, prior to being authorized to perform and certify the task. Accomplishment of Elementary work training will be recorded on an Elementary Work Training Record. The PRMC will issue authorization to certify Elementary Work via the EMW / ICC Authorization Card to individuals who satisfactorily complete the training requirements. A sample of the EMW & Servicing Card is located in Section 10 to this manual.

5.2.5 SERVICING TRAINING 5.2.5.1 The standards for servicing training shall be consistent with the helicopter

flight manual and general aviation maintenance practices.

5.2.5.2 This training shall include refueling, oiling, de-icing, pre-flight inspection and aircraft servicing procedures for the aircraft type they are authorized to service. The PRMC will issue authorization to service Company aircraft via the EMW / ICC Authorization Card to individuals who satisfactorily complete the training requirements.

5.2.6 HUMAN FACTORS IN MAINTENANCE TRAINING 5.2.6.1 Human Factors in Maintenance Training relative to the duties assigned shall be completed by all Company personnel with technical

responsibilities initially prior to commencement of the assigned duties; with Update Training completed at least once every three years.

5.2.6.2 Initial Human Factors Training shall consist of all of the items listed on the

Human Factors in Maintenance Training Record. 5.2.6.3 Based on corrective actions to maintenance events, the QA Program,

results of the Safety Program; or at the discretion of the PRMC, Human Factors Update Training may consist of all or selected items listed on the Human Factors in Maintenance Training Record.

5.2.6.4 Training may be completed on-line via the internet, internally by reviewing

Company training material or as presented by Company Personnel, attendance at seminars related to Human Factors, and other means that have been evaluated and approved by the PRMC.



6. OPERATIONAL MAINTENANCE CONTROL RESOURCES Section Paragraph / Title Page

6.0 Section Contents 6-1 6.1 Company Aircraft Maintenance Planning and Control 6-2

6.2 Facilities 6-2 6.2.1 Main Base 6-2 6.2.2 Alternate Facilities 6-2, 6-3 6.3 Elementary Work and Servicing 6-3

6.4 Technical and Regulatory Materials 6-3

6.4.2 Library 6-3, 6-4 6.4.3 Aircraft Journey Log 6-4 6.4.4 Technical Records 6-4, 6-5

6.5 Maintenance Schedules 6-5 6.5.2 Identification of MSA’s 6-5



6.1 Company Aircraft Maintenance Planning and Control 6.1.1 The PRMC shall have sole control over the Maintenance Planning and

Control system. He shall ensure that company aircraft are not operated unless the aircraft is in compliance with the Type Certificate, any Supplemental Type Certificates, the requirements of any Airworthiness Directive or other Mandatory Maintenance Requirements, the approved Maintenance Schedule, and this Maintenance Control Manual.

6.1.2 All maintenance on Company aircraft shall be shall be performed in

accordance with the standards, methods, practices, and procedures as recommended by, specified by, or equivalent to those of the manufacturer.

6.1.3 Details of the Operational Maintenance Control Processes are contained

in Section 7 to this manual. 6.2 Facilities

Wisk Air Helicopters main base of operations is at 520 Orville Wieben Crescent, Thunder Bay, Ontario; located at the Thunder Bay Ontario airport (CYQT).

6.2.1 Main Base

The main base building is temperature controlled and well lit. It comprises of central administrative offices, tools and parts storage, and two hangars large enough to house the largest helicopter operated by the Company.

6.2.2 Alternate Facilities

Due to the nature of helicopter operations the Company may be operated from alternate facilities as required.

6.2.2.1 Sub-Base 6.2.2.1.1 The Company does not normally operate any Sub-Bases, however due to

potential operational requirements; Company helicopters may seasonally based at a separate location to the main base.

6.2.2.1.2 A Sub-Base will normally have a hangar suitable for housing the helicopter

operating from that location. The contents of this manual shall be adhered to at these locations.



6.2.2.2 Remote Locations

6.2.2.2.1 Due to operational requirements Company helicopters may be operated at a remote location to the main base (or Sub-Base if applicable).

6.2.2.2.2 These locations may or may not have facilities for housing Company

helicopters. Adequate protection of the aircraft from the environment such as plugs, covers, and pre-heat as required; and other items deemed necessary for operations shall be made available by the Company. The contents of this manual shall be adhered to at these locations.

6.3 Elementary Work and Servicing

6.3.1 All Elementary Work and Servicing shall be performed by personnel who

are trained and approved in accordance with this manual; in accordance with the methods, practices, and procedures recommended by or equivalent to those of the manufacturer.

6.3.2 Wisk Air Helicopters owns, or borrows via letters of permission, tools and

equipment consisting of stands and other basic tooling to support Elementary Work and Servicing activities. This equipment is stored at the main facility and is dispatched with each helicopter on an as need basis.

6.4 Technical and Regulatory Materials

6.4.1 The PRMC and all personnel with technical duties or responsibilities shall have access to all applicable technical and regulatory materials necessary to perform their duties. 6.4.2 Library 6.4.2.1 The Technical and Regulatory library includes but may not be limited to: -Transport Canada Approved Maintenance Schedule (MSA)

-Technical Records -Aircraft Journey Logbook -Aeronautics Act

-Canadian Aviation Regulations (CAR) and associated standards -Type Certificates (TC) -Supplemental Type Certificates (STC) -Airworthiness Directives (AD’s) -Manufacturers manuals, bulletins and related information for the aircraft operated -Other data pertinent to the work required. 6.4.2.2 A detailed listing of the Technical and Regulatory Materials utilized by the Company is located in Section 10 to this manual.



6.4.2.3 Publications may be in hard copy, CD, DVD, other electronic medium, or accessed via the Internet. Revision services are maintained with the airframe and engine manufacturers that provide the technical publications applicable to the aircraft types operated. 6.4.2.4 The PRMC is responsible to ensure the contents of the library are

maintained to the most current revision status. The current revision status of all technical publications held by the company can be determined by referencing the applicable web site.

6.4.3 Aircraft Journey Log

6.4.3.1 In addition to its primary purpose as the aircraft Journey Log, the primary

technical record is also generated from the multi-page Company Journey Logbook.

6.4.3.2 The aircraft Pilot in Command (PIC) is responsible for entering Daily

Inspection, PIC authorized AWD and SB compliance, W&B Configuration control, all flight information and defects discovered during operation of the aircraft.

6.4.3.3 Refer to Section 7 of this manual for details of defect control. 6.4.4 Technical Records

6.4.4.1 The PRMC is responsible to maintain the aircraft technical records, which

will be retained at the Company’s main base. 6.4.4.2 All completed Journey Logs, Technical Logs and Technical Records shall

be retained by the Company until the aircraft is no longer registered; with the exception of Technical Records pertaining to repetitive inspections. These records may be destroyed once the repetitive inspection activity is repeated and has been certified in the Journey/Technical Log.

6.4.4.3 The primary technical record is the multi-page Company Journey

Logbook. The logbook second and third pages are duplicate pages; that when completed and removed from the Journey Log is retained as the Airframe and Engine Technical Logs. Additionally, engine, component, and modification logs are maintained as required.

6.4.4.4 The Company computer based tracking program is also utilized as a

technical record resource. Task cards generated through this system are completed by the person completing the work and the system is updated by the PRMC upon completion of the work package; not later than 30 days after the Journey log entry.



6.4.4.5 Work packages become part of the aircraft technical record and are filed

by aircraft registration and may include, but are not limited to the following:

• Maintenance Activity Task Cards • Inspection Check Sheets. • Supplemental work sheets • Deferred Defect Lists • Parts documentation • Conformity certificates • Other maintenance related documents • Completed Work Package Completion Checklist

6.5 Approved Maintenance Schedules (MSA)

6.5.1.1 Maintenance Schedules contain maintenance and inspection

requirements for the airframes, engines, components, and installed equipment; as well as identifying any applicable out of phase items.

6.5.1.2 The PRMC is responsible to generate and maintain the MSAs. 6.5.1.3 All company aircraft shall be maintained in accordance with the applicable

MSA. 6.5.1.4 The original copy of the MSAs are held on file by the company. 6.5.1.5 A copy of the current MSA is held in Section 10 to this manual, ensuring it

is available to all personnel with technical responsibilities. 6.5.2 Identification of MSA’s

Aircraft Make & Model Inspection Program Approval Number

Bell 206 B/L/L1 Series P1499THU

Bell 407 P2022THU



7. OPERATIONAL MAINTENANCE CONTROL PROCESSES

Section Paragraph / Title Page 7.0 Section Contents 7-1 7.1 Maintenance Planning and Control 7-2 7.1.1 General 7-2 7.1.2 Scheduled Maintenance 7-2, 7-3 7.1.3 Unscheduled Maintenance 7-4 7.1.4 Specialized Work 7-4 7.1.5 Elementary Work, Servicing, Independent Check 7-4 7.1.6 Maintenance Arrangements 7-5 7.2 Maintenance Records 7-5 7.3 Airworthiness Directives / Service Publications 7-6 7.3.1 Airworthiness Directives 7-6 7.3.2 Service Publications 7-7, 7-8 7.4 Defect Control 7-8 7.4.1 Defect Reporting 7-8 7.4.2 Defect Rectification 7-8, 7-9 7.4.3 Defect Deferral 7-9, 7-10 7.4.4 Recurring Defects 7-10 7.4.5 Non Defects 7-10, 7-11 7.5 Weight and Balance Control 7-11 to 7-13 7.6 Tolerances to Maintenance Schedule 7-13 7.7 Technical Dispatch 7-14 7.7.1 Basic Technical Dispatch 7-14 7.7.2 Technical Dispatch Following Maintenance 7-15, 7-16 7.7.3 Dispatch on a Flight Permit (or other Flight Authority) 7-16 7.8 Service Difficulty Reporting 7-16, 7-17



7.1 Maintenance Planning and Control 7.1.1 General 7.1.1.1 The PRMC shall have sole control over the Maintenance Planning and

Control system. He shall ensure that company aircraft are not operated unless the aircraft is in compliance with the Type Certificate, any Supplemental Type Certificates, the requirements of any Airworthiness Directive or other mandatory maintenance requirements, and the MSA applicable to the aircraft.

7.1.1.2 The Company tracks time-limited components on its computer based

tracking program. The calendar and time life limits are as referenced in the TC Approved MSA. All life limited items, upon reaching their service life, will be removed from the aircraft and tagged as unserviceable. The component will then be sent to the appropriate approved facility for overhaul, quarantined, or scrapped at the discretion of the PRMC.

7.1.1.3 As per standard maintenance practices, removal and replacement of all

components on the aircraft will be recorded in the appropriate aircraft technical records.

7.1.1.4 The computer based tracking system is updated by inputting the aircraft hours, cycles and maintenance activities. The PRMC will ensure that aircraft status and time operated data are updated weekly during aircraft operational periods. 7.1.1.5 When operating away from the main base the PRMC will maintain regular communication with the PIC via cell phone, email, etc. Enabling him to maintain knowledge of the status of the aircraft. 7.1.1.6 If maintenance requirements must be carried out away from the main base

the PRMC will coordinate the requirements with the Company AMO or another appropriately rated AMO to carry out the work.

7.1.2 Scheduled Maintenance 7.1.2.1 The PRMC shall track all maintenance requirements, items controlled by

airworthiness limitations, repetitive airworthiness directive requirements, overhaul intervals, scheduled inspection intervals or other maintenance requirements as determined by the PRMC on a computer based tracking program which provides unmistakable notice of when maintenance requirements and other critical items are due to be accomplished.



7.1.2.2 When scheduled maintenance is required, the PRMC shall normally arrange with the Company AMO (AMO #2003-43) or if necessary, an external AMO which is appropriately rated to carry out the work.

7.1.2.3 The work request generated via the Company computer based system shall identify the work to be carried out either via a Purchase Order (external) or a Task Card (internal); examples of each are located in Section 10 to this manual including (where applicable) reference to the standard applicable (Manufacturer’s Manual reference, STC, ICA, etc.), list all Airworthiness Directives to be complied with, as well as any additional work instructions from the PRMC. 7.1.2.4 The use of the most recent checklists for inspections shall be ensured by the Company providing the AMO with the checklists to be used. These

shall be generated from the latest manufacturers manual(s), either printed directly from the manufacturers online website, or hardcopies which have been received from the manufacturer and are controlled by the PRMC. Supplemental inspection checklists for installed kits with an applicable Instruction for Continuing Airworthiness (ICA) shall be provided to the AMO as well.

7.1.2.5 Following maintenance, the AMO shall make the appropriate Journey

Log/Technical Log entries including certifying the Maintenance Release prior to the next flight.

7.1.2.6 Maintenance entries will be completed by the AMO certifying the

maintenance in accordance with the AMO’s MPM. 7.1.2.7 Where the additional logs referenced in paragraph 6.4.3.3 are available,

the AMO shall transcribe the applicable entries from the Journey Log to these logs. Where the additional logs are not available, the PRMC shall ensure the transcription occurs within 30 days of the maintenance activity.

7.1.2.8 When maintenance is completed, the PRMC shall update the computer

based tracking program to reflect the maintenance that has been accomplished.

7.1.2.9 The PRMC shall review the forecast generated by the computer based

program on a regular basis to enable planning for scheduled maintenance activities coming due.



7.1.3 Unscheduled Maintenance 7.1.3.1 Unscheduled maintenance will normally be performed by the Company

AMO. If necessary, the PRMC may coordinate the maintenance with an external AMO which is appropriately rated to carry out the work.

7.1.3.2 Following maintenance, the AMO shall make the appropriate Journey

Log/Technical Log entries prior to the next flight.

7.1.3.3 Maintenance entries will be completed by the AMO certifying the maintenance in accordance with the AMO’s MPM.

7.1.4 Specialized Work 7.1.4.1 If work defined as specialized work is required the PRMC will coordinate

with an appropriately rated AMO that is approved to carry out and certify the work.

7.1.4.2 Upon completion of the Specialized Work, the AMO shall make the

appropriate Journey Log/Technical Log entries prior to the next flight.

7.1.4.3 Maintenance entries will be completed by the AMO certifying the maintenance in accordance with the AMO’s MPM.

7.1.5 Elementary Work, Servicing, Independent Check 7.1.5.1 All Elementary Work and Servicing shall be performed by personnel who

are trained and approved in accordance with this manual; in accordance with the methods, practices, and procedures recommended by or equivalent to those of the manufacturer or accepted industry practices.

7.1.5.2 Elementary work and Servicing shall be recorded in the aircraft journey

logbook and signed by the authorized person performing the work, followed by their authorization number.

7.1.5.3 Work that disturbs engine or flight controls requires an Independent Check. Independent Checks are a Quality Assurance function of the AMO, which must be completed before the Maintenance Release for work performed can take effect. As such, Company personnel not holding AMO ACA who carry out and certify an Independent Check must be trained and approved by the AMO conducting the work; whether it’s the Company AMO or an external AMO. 7.1.5.4 The Independent Check entry and certification will be carried out in

accordance with the AMO’s MPM.



7.1.6 Maintenance Arrangements 7.1.6.1 The Company holds its own AMO (#2003-43), which is the primary

maintenance provider on all company aircraft; therefore formal long term external Maintenance Arrangements are not normally utilized; however when the work required is outside of the AMO’s approved scope of work, or circumstances require, the Company may use the services of another appropriately rated AMO.

7.1.6.2 Normally all external requests for maintenance will be authorized via a

Company Purchase Order (PO). If necessary due to the scope or longer duration for the maintenance required, a formal maintenance agreement may be generated at the discretion of the PRMC.

7.1.6.3 Each request for maintenance (maintenance agreement) shall specify the scope of work to be done, reference any regulatory requirements or standards to be complied with, the approved Maintenance Schedule, and this MCM.

7.1.6.4 The PRMC shall generate and maintain all Maintenance Arrangements on file at the main base.

7.2 Maintenance Records 7.2.1.1 Normally the AMO conducting the work will generate their own work order

in accordance with their established procedures, and sign off each item upon completion making the appropriate maintenance release entries within the Work Package, in the Journey Log, and relative Technical Records as required.

7.2.1.2 As the Company maintains its own AMO, the records generated internally

become part of the Technical Record for the aircraft. 7.2.1.3 External AMOs or FAA approved Repair Stations carrying out work on

components, accessories, or other aeronautical products normally retain their own work orders; generating a “Form One” or equivalent (approved by regulation) certifying their work, which is provided with the part for use by the Company. This will be retained by the Company as part of the Technical Record for that aircraft or aeronautical product.

7.2.1.4 If the Company utilizes an external AMO to carry out a scheduled

inspection, the Company will provide the AMO with the inspection sheets to be used. A copy of the completed inspection sheets shall be returned to the Company for inclusion in the Technical Record for the aircraft.



7.3 Airworthiness Directives / Service Publications 7.3.0.1 The PRMC is responsible for ensuring that company aircraft are in

compliance with all applicable Airworthiness Directives, applicable Service Bulletins and other mandatory maintenance requirements.

7.3.0.2 Once an AWD, SB, or special inspection is completed, the person making

the entry (AMO ACA holder, Company authorized EMW personnel), shall make a Journey Log / Technical Log entry detailing the specific part(s) of the AWD or other Service Publication that were complied with, and the results of the inspection.

7.3.1 Airworthiness Directives (AWD) 7.3.1.1 The PRMC shall review all AWDs pertaining to Company aircraft,

aeronautical products, equipment, or parts upon receipt, and determine if the AWD applies. The results of this review shall be documented in the Company computer based tracking program (not applicable and why, applicable one time, applicable with repetitive interval).

7.3.1.2 If it is determined that the AWD is applicable, the PRMC shall determine

the date, air time, or operating cycles when the actions specified in the directive must be taken.

7.3.1.3 The PRMC shall ensure that the information required to comply with the

AWD is promptly entered into the computer based tracking program for maintenance planning purposes, ensuring compliance within the specified interval.

7.3.1.4 For AWDs to be complied with by an AMO as a maintenance activity, a

task card is generated by the PRMC via the computer based system. The task card is provided to the AMO which will carry out the maintenance activities related to complying with the requirements of the AWD. Certification is carried out in accordance with the AMO’s MPM and will normally reference the Task Number generated by the Company computer system.

7.3.1.5 For AWDs that have requirements that may be complied with by a

Company Pilot who has been trained and authorized in accordance with this MCM; the AWD and applicable requirements will be listed in the Out of Phase AD and SB List located the front of each aircraft Journey Logbook. A sample of the Out of Phase AD and SB List is located in Section 10 of this manual. The Pilot shall carry out the requirements of the AWD within the timeframe required, and shall make the required entries in the aircraft Journey Log.



7.3.2 Service Publications 7.3.2.1 Service Publications include Alert Service Bulletins, Service Bulletins,

Technical Bulletins, Service Letters, or other information generated by the aircraft, engine, aeronautical product or equipment manufacturer.

7.3.2.2 Service Publications shall be categorized as follows and action to be taken determined accordingly:

a) Service Publications specifying methods and practices for the performance of work shall be complied with except where specific Transport Canada approval has been granted.

b) Service Publications recommending repetitive inspections and time

between overhauls (TBOs) shall be complied with except where specific Transport Canada approval has been granted.

c) Service Publications establishing component life limits shall be

complied with except where specific Transport Canada approval has been granted.

d) Service Publications recommending the incorporation of

modifications or the performance of one-time inspections will be considered optional.

7.3.2.3 The PRMC shall review all Service Publications issued by the Airframe,

Engine or equipment manufacturer upon receipt, and determine if they are appropriate for incorporation on the company’s aircraft. The results of this review shall be documented in the Company computer based tracking program (not applicable and why, applicable one time, applicable with repetitive interval).

7.3.2.4 The PRMC shall ensure that the information required to comply with the

Service Publication is promptly entered into the computer based tracking program for maintenance planning purposes, ensuring compliance within the specified interval.

7.3.2.5 For Service Publications to be complied with by an AMO as a

maintenance activity, a task card is generated by the PRMC via the computer based system. The task card is provided to the AMO which will carry out the maintenance activities related to complying with the requirements of the Service Publication. Certification is carried out in accordance with the AMO’s MPM and will normally reference the Task Number generated by the Company computer system.



7.3.2.6 For Service Publications that have requirements that may be complied with by a Company Pilot who has been trained and authorized in accordance with this MCM; the Service Publication and applicable requirements will be listed in the front of each aircraft Journey Logbook. The Pilot shall carry out the requirements of the Service Publication within the timeframe required, and shall make the required entries in the aircraft Journey Log.

7.4 Defect Control 7.4.0.1 For the purposes of this MCM a defect is defined as “any deterioration,

deficiency, fault, malfunction, imperfection or blemish; usually based on a particular requirement, expectation or standard.”

7.4.0.2 The Company does not use Minimum Equipment Lists (MEL). As such, all

defects must be either rectified or deferred in accordance with this manual.

7.4.1 Defect Reporting 7.4.1.1 Any defect on any part of the aircraft or its equipment that becomes

apparent while operating the aircraft (includes flight operations, pre-flight/daily inspections, and post-flight inspections) shall be entered into the aircraft Journey Logbook by the person who discovered the defect as soon as practicable after the defect is discovered, but at the latest before the next flight.

7.4.1.2 Any defect that is discovered during scheduled maintenance on any part

of the aircraft or its equipment shall be immediately added to the task card being used. The defect shall be rectified by the AMO in accordance with its MPM or deferred in accordance with this manual.

7.4.1.3 The PRMC shall be notified as soon as practical upon the discovery of all

defects affecting airworthiness. 7.4.2 Defect Rectification 7.4.2.1 Defects reported during aircraft operations shall be actioned as follows: a) Defects classified as Elementary Work may be rectified by a person who has been approved by the Company to carry out Elementary Work; no Maintenance Release is required.



b) Defects classified as Elementary Work that are rectified by an AMO approved ACA holder with ACA on the type of aircraft affected by the defect; appropriate Maintenance Release is required.

c) Defects affecting the airworthiness of the aircraft must be rectified prior to the next flight by an AMO approved ACA holder with ACA

on the type of aircraft affected by the defect; appropriate Maintenance Release is required. d) Defects not affecting the airworthiness of the aircraft may be

deferred prior to the next flight in accordance with this manual. 7.4.3 Defect Deferral 7.4.3.1 Only defects that are non-type design defects (required by the aircraft

Type Certificate or equipment STC); not required by regulation; or not required for operational requirements (as determined via the Company Operations manual, Accountable Executive, or PRMC) may be deferred.

7.4.3.2 Normally only the PRMC or an AMO ACA holder on type may determine if

a defect may be deferred or if it must be rectified prior to flight. If the person is unable or not qualified to make the determination they will consult with the Company PRMC or the PRM of the AMO carrying out the work.

7.4.3.3 If an ACA holder is not on site (i.e. remote operations) the PIC may be

granted permission to defer a defect upon direct consultation with the PRMC. If the PRMC grants permission to defer a defect, the deferral approval shall be documented by the PRMC and referenced by the PIC in the respective logbook entry.

7.4.3.4 Details of the deferral, including the date, basis for deferral, and any

applicable limitations shall be recorded in the journey log by the person carrying out the deferral; and also entered in the Deferred Defects sheet located in the front of the Journey log which enables Company personnel to review at a glance all Deferred Defects.

7.4.3.5 Unserviceable equipment is to be removed or isolated as applicable and the system, switch, indicator, etc. placarded as U/S. Placards should be of a contrasting color to the background placed upon.

7.4.3.6 Prior to flight each day, the PIC will review the Deferred Defect Sheet, and assess any open Deferred Defects. If the PIC determines he can carry out the flight with the existing Deferred Defect(s), he may self-dispatch the aircraft.



7.4.3.7 Deferred Defects will be rectified at the earliest opportunity, normally not

later than the next scheduled inspection. On occasion, parts from suppliers are back ordered, tooling may not be available, or other circumstances may pre-empt rectification of a Deferred Defect and consequently the defect cannot be rectified at the next scheduled inspection. Under these circumstances the defect may be carried over. The defect will be re-inspected to ensure the defect has not progressed to a point of affecting the aircraft’s airworthiness. A record of the inspection and re-deferral will be entered into the Journey Log book. The open defect remains on the Deferred Defects List until rectified.

7.4.3.8 Prior to filing a completed Journey log book, all open deferred

defects shall be transcribed to the Deferred Defects List which is part of the new Journey Log book. Completed Deferred Defect Lists are permanently attached to the Journey Log and therefore will be maintained as such.

7.4.3.9 A sample copy of the Deferred Defects List is found in Section 10 to this manual. 7.4.4 Recurring Defects 7.4.4.1 The PRMC is constantly aware of all defects affecting airworthiness

reported by regular review of the log pages, as well as communication with the flight crew.

7.4.4.2 Any defect that has occurred three times in the past 15 flight segments

shall be reported to the PRMC as a recurring defect. The PRMC shall evaluate a defect reported as recurring, and decide the action to be taken based on the nature of the defect. If it is determined that a defect is recurring the PRMC must conduct an investigation into the root cause of the defect. The PRMC must be satisfied that the source of the defect has been permanently rectified before the aircraft is returned to service.

7.4.5 Non Defects 7.4.5.1 As stated in 7.4.0.1 a defect is defined as “any deterioration, deficiency,

fault, malfunction, imperfection or blemish; usually based on a particular requirement, expectation or standard.”

7.4.5.2 The identified item is not a defect if damage or deterioration is not beyond

acceptable limits, whether the limits are published or not. Examples may include an oil leak that is not beyond limits, a bearing that is beginning to wear, normal wear and tear such as surface/seam sealants or other minor cosmetic issues



NOTE: If limits are not published, careful consideration of all potential aspects of the functionality of the potential non-defect must be considered by the AMO ACA Holder prior to making this determination.

7.4.5.3 Only an AMO ACA Holder may make this determination. Once the

determination is made that the identified item is not a defect, the item will be added to and tracked via the Company Maintenance Forecasting Awareness (MFAS) sheet which is located in the front of the Aircraft Journey Logbook; so that they may be monitored and scheduled for repair.

7.5 Weight and Balance (W&B) Control 7.5.1.1 To ensure the PIC has access to current and accurate W&B information

the original copy of the W&B Report, including a copy of the current equipment list will be retained with each helicopter. Examples of the W&B Report forms are located in Section 10 to this MCM.

7.5.1.2 The PRMC shall retain a copy of all current W&B reports for all Company

aircraft.

7.5.1.3 The empty weight of a Company helicopter stated in a W&B report shall include all items required by the basis of the helicopter type certificate, and all additional items of installed equipment. Any additional equipment, kits covered by STC, or other modifications to the helicopter shall be entered in the Equipment List with its associated weight and arm.

7.5.1.4 The Equipment List constitutes a part of the W&B report. Following a

modification or a major repair that involves a change to the empty weight or center of gravity of a Company helicopter, an amendment to the W&B Report and Equipment List shall be prepared describing the change, date incorporated, weight, arm and moment of items installed or removed; the new empty weight and Center of Gravity (CofG).

7.5.1.5 Following a modification (installation or removal of an aeronautical

product) that involves a minor weight change, having a negligible effect on the W&B, an amendment to the W&B Report and Equipment List shall be prepared describing the change, date incorporated, weight change, arm and moment of items installed or removed; and the new empty weight and CofG.



7.5.1.6 Where different W&B configurations (aka Temporary Configurations) are

to be used, a separate configuration for each may be used. W&B configurations shall include the following:

a) a supplementary list which clearly shows the differences from the

basic helicopter W&B configuration; b) the empty weight and center of gravity for the applicable

configuration; c) is clearly identified with respect to the W&B amendment to which

the configuration applies.

7.5.1.7 The currently applicable W&B amendment / configuration shall be identified in the helicopter Journey Logbook by updating the Technical Dispatch Card.

7.5.1.8 W&B Reports and any amendments to the W&B shall be certified by an

AMO ACA Holder signing a Maintenance Release for the applicable W&B Report in the Journey Log, Technical Record, and the W&B Report.

7.5.1.9 W&B alternate configurations shall be initially certified by an AMO ACA

Holder signing a Maintenance Release on the W&B Amendment for the configuration. Changes within the alternate configurations that are classified as Elementary Work may then be carried out and certified by the PIC in accordance with Elementary Work procedures.

7.5.1.10 The Company uses a Weight and Balance Quick Reference Matrix

(W&BQRM - sample located in Section 10 to this manual), which is located in the front of the Journey Logbook. This Matrix is maintained by the PRMC and states the empty weight and center of gravity for the basic W&B as well as each temporary configuration in effect for the aircraft.

7.5.1.11 Following any change to the helicopter empty weight or center of gravity,

the person who made the change shall make an entry into the Journey log before the next flight, which shall include: a) the effective date of the change; b) airframe time of the change; c) a description of the change; d) new configuration number; e) the revised empty weight and center of gravity; (this is met by the use

of the W&BQRM as detailed in 7.6.1.10) f) a maintenance release signed by the AMO ACA Holder; or g) for Temporary Configurations, signed by the PIC where the work is

defined as Elementary Work and the PIC has been trained for the specific task.



7.5.1.12 The Technical Dispatch Card shall be updated indicating the Temporary

Configuration Number. 7.6 Tolerances to the Approved Maintenance Schedule NOTE: The approval of tolerances is under the sole control of the PRMC.

No tolerance will be invoked without his prior approval. 7.6.1.1 Use of tolerances is a maintenance planning tool to be used only as

specified in the TC Approved Maintenance Schedule applicable to the aircraft and this MCM.

7.6.1.2 Prior to the commencement of any tolerance:

a) The PRMC must review the Airworthiness Limitations and Airworthiness Directives applicable to the aircraft to ensure none will be exceeded during the tolerance period.

b) The aircraft or component affected by the tolerance must be inspected to the degree necessary to ensure that it is in a satisfactory and airworthy condition to operate for the period of the tolerance. Where the inspection does not require a Maintenance Release, it may be performed by a Company Pilot under the direction of the PRMC; otherwise an AMO ACA Holder with ACA on

type must perform the inspection.

c) A record of the inspection will be entered into the Journey log and signed by the individual who performed it. The entry will include a

statement reflecting the approval of the tolerance. It may be similar to the following:

“PRMC Approval for tolerance granted via (state email/ verbal/etc.) Aircraft/component (as applicable) has been inspected and is deemed satisfactory to operate for a tolerance period of _____(state hours/days/etc.) to the (state insp./overhaul/etc.). Original (state insp./overhaul/etc.) was due at _______ (state hours/ date/etc.); now due at_______(state hours/ date/etc.). Tolerance granted IAW the Wiskair MCM 7.6 and MSA # (state MSA #).”

7.6.1.3 The person making the tolerance entry will ensure to update the Technical

Dispatch Card indicating the tolerance.



7.7 Technical Dispatch 7.7.1 Basic Technical Dispatch 7.7.1.1 No aircraft will be dispatched unless it conforms to the applicable

airworthiness and operational requirements and is maintained in accordance with this MCM, with sufficient time remaining to the next maintenance event to complete the intended flight.

7.7.1.2 The final decision to accept an aircraft for any flight is the responsibility of

the Pilot in Command (PIC) who shall be aware of the helicopter status in respect of applicable Airworthiness Directives, maintenance coming due, weight and balance status, and operational requirements.

7.7.1.3 Technical Dispatch of company aircraft shall be by means of the aircraft

Journey Log and the information contained within. 7.7.1.4 Before each flight of a Company aircraft, in addition to ensuring the aircraft

is operationally equipped appropriate for the intended mission and is fit for flight; the PIC shall review the Technical Dispatch Checklist located in the front of the Journey Log taking note of the following:

a) Open defects, b) Deferred defects as listed on the current Deferred Defects List, c) Next scheduled maintenance requirement and other applicable information indicated on the Technical Dispatch Card, d) Daily Inspection carried out in accordance with the WALDIP01 which is located in Section 10 to this manual, e) AWDs or SBs listed on the Out of Phase AD and SB’s List, f) Weight and Balance status, g) Test Flight requirements. NOTE: If the PIC does not change for the day’s flying activities and the status of the aircraft has not changed since the first flight of the day, this requirement is deemed to be met.

7.7.1.5 If in doubt as to the time remaining to scheduled maintenance tasks, W&B

status, or the acceptability of any defects the PIC must contact the PRMC for clarification prior to flight.



7.7.2 Technical Dispatch Following Maintenance 7.7.2.1 When maintenance is completed, the Company Pilot accepting the aircraft

shall be briefed by the AMO ACA Holder who certified the work regarding the work scope. The PIC shall review the Journey / Technical Logs for completed Independent Check and Maintenance Release Statement(s) prior to accepting the aircraft for maintenance flight test purposes, or returning the aircraft to operational status (as applicable). NOTE: The use of a Company approved code letter (listed in the Definitions found in Section 10 to this manual), number, or

combination thereof may be used in place of the Maintenance Release statement.

7.7.2.2 Where the AMO performs maintenance on a Company aircraft, the

satisfactory completion of which cannot be verified by inspection or testing of the aircraft on the ground, the Maintenance Release shall be made conditional on the satisfactory completion of a test flight. Under these circumstances an AMO will make a Conditional Maintenance Release (CMR) entry in the Journey Log, which releases an aircraft for a maintenance test flight. The CMR entry by the AMO will indicate the specific purpose of the flight and what is to be tested.

NOTE: The use of a Company approved code letter (listed in the Definitions found in Section 10 to this manual), number, or combination thereof may be used in place of the CMR statement; however the details of what is to be tested must still be entered.

7.7.2.4 On completion of a test flight, the PIC will enter the results of the test flight

carried out. Upon satisfactory completion of the test flight(s), the PIC will certify in the Journey Logbook that the aircraft or system tested conforms to the standard for the type, (shall include detail as required) which completes the Maintenance Release.

7.7.2.5 Immediately following the completion of any scheduled maintenance task

specified by the Maintenance Schedule, Airworthiness Directive or other mandatory maintenance requirement, the PRMC shall ensure the technical records for the aircraft are reviewed to determine the date, air time, or operating cycles when the next scheduled maintenance task will be due and ensure an entry to that effect is made by updating the Technical Dispatch Card located in the Journey Log. The aircraft is then able to be returned to operational status.



7.7.2.6 If circumstances do not permit the immediate Technical Records review and update of the Technical Dispatch Card; utilizing the existing maintenance forecast printout from the computer based tracking program the PIC or AMO ACA Holder may update the current Technical Dispatch Card on-site with the next scheduled item(s) required. The PRMC will ensure the review is promptly carried out as soon as practical.

7.7.3 Dispatch on a Flight Permit (or other flight authority) 7.7.3.1 The PRMC or Accountable Executive (AE) shall be responsible for all

applications made to Transport Canada for aircraft flight authorities, and are authorized to make any required declarations for this purpose on behalf of the Company.

7.7.3.2 The PRMC or AE will prepare an application for a Specific Purpose Flight

Permit utilizing the current form required by Transport Canada and send it to the nearest TC office via fax, email, or other means acceptable to TC. The Flight Permit issued by TC will be carried on board the helicopter for the duration of the flight or flights.

7.7.3.3 The PRMC will arrange for the Company AMO or if necessary an external

AMO to conduct any required maintenance or inspection(s) to be performed, as a requirement for the Flight Authority to be in force.

7.7.3.4 The PIC shall be briefed by the PRMC regarding any specific instructions or

restrictions pertaining to the Flight Authority. 7.8 Service Difficulty Reporting 7.8.1.1 The PRMC is responsible to evaluate, generate and submit SDRs as

required. He shall also ensure the appropriate action is carried out as may be required by the Company or Transport Canada regarding the SDR.

7.8.1.2 He may keep hard copies on file, or utilize the Transport Canada online

WSDRS system to maintain the record of SDRs as long as SDRs submitted by the Company are accessible.

7.8.1.3 Defects that may warrant reporting as a Service Difficulty shall be evaluated by the PRMC to decide if a SDR is required. He may use the SDR Logic Chart (TP14134) produced by TC, or other tools available to him in the decision making process. A sample of the SDR Logic Chart is maintained in Section 10 to this manual. SDRs shall be submitted within 3

working days after the reportable service difficulty is discovered.



7.8.1.4 Except for Service Difficulties discovered during scheduled maintenance, the PRMC shall be responsible for submitting SDRs to Transport Canada at www.tc.gc.ca/wsdrs (or updated link if changed by TC).

7.8.1.5 In the case of Service Difficulties discovered during scheduled

maintenance, the AMO performing the maintenance will be responsible for submitting the SDR via the Transport Canada internet Service Difficulty Reporting website at www.tc.gc.ca/wsdrs (or updated link if changed by TC), and for notifying the PRMC that a SDR has been submitted.

7.8.1.6 Between scheduled maintenance visits any Employee who discovers a

defect that may qualify for submission of an SDR must immediately bring it to the attention of the PRMC, who shall determine if a SDR is warranted, and submit if required.

http://www.tc.gc.ca/wsdrs

http://www.tc.gc.ca/wsdrs



8. PARTS and MATERIALS Section Paragraph / Title Page 8.0 Section Contents 8-1 8.1 General 8-2 8.2 Storage of Parts and Materials 8-2 8.3 Shelf Life Control 8-3 8.4 Stores Procedures 8-3 8.5 Parts Removed from Company Aircraft 8-4 8.5.1 Unserviceable Parts 8-4 8.5.2 Serviceable Parts 8-4



8.1 General 8.1.1.1 The PRMC shall ensure the acquisition, reception, storage and distribution

of all parts, materials and components and related activities meet the requirements of this manual as well as the Parts & Material Control Manual (WALP&MC) which contains the detailed procedures of the stores, product, and material control. The WALP&MC manual is located in Section 10 to this manual.

8.1.1.2 All parts and materials used for maintenance, Elementary Work, or

servicing of Company helicopters shall conform to the specifications, or be equivalent to the specifications specified by the manufacturers parts list, flight manual; or other data authorized by type design such as STC/STA, PMA/PDA, etc.

8.1.1.3 Parts supplied by an external AMO shall meet the same requirements as

above, however they will be controlled in accordance with the AMO’s approved Maintenance Policy Manual.

8.1.1.4 The company does not engage in formal parts pooling arrangements. 8.2 Storage of Parts and Materials 8.2.1.1 The stores are organized so that only acceptable parts and supplies are

received and issued. The stores are provided with suitable shelving, etc. to ensure basic standard practices necessary to properly protect stored items. There is suitable storage for the records of all aeronautical products received, stored, issued, shipped or otherwise disposed of for all aeronautical products maintained in the system.

8.2.1.2 Storage and handling of aeronautical products and materials will ensure

the prevention of damage, abuse, deterioration and loss.

8.2.1.3 A separate secure “Quarantine Stores” is provided to contain parts that are received without proper documentation or otherwise fails to meet the requirements of this manual. Any item that does not possess the proper documentation, cannot be identified, or is being held for other reasons or investigation after failure is to be immediately tagged and placed in quarantine.

8.2.1.4 Parts which have been determined to be unserviceable will be tagged with

a completed “Unserviceable” tag to identify them and may also be placed in quarantine while waiting for the disposition to be decided.

8.2.1.5 The PRMC must “pre-approve” the removal of any parts removed from

Quarantine Stores regardless of the reason.



8.3 Shelf Life Control

8.3.1.1 Applicable manufacturer’s shelf life requirements shall be adhered to.

8.3.1.2 All items that have a shelf life shall have the date of expiry clearly

indicated on the package / container as applicable.

8.3.1.3 All items with a shelf life are entered into the Company computer tracking system once they have passed the receiving inspection. The system generates a message when any items are due, enabling the item to be removed from stores prior to being used.

8.3.1.4 The end user shall ensure to verify all life sensitive items upon removal

from stores and / or prior to use, to ensure the products expire date is not passed.

8.4 Stores Procedures 8.4.1.1 All requests for parts, materials, services, etc. purchased by the Company

will be purchased using a purchase order with an individual number. 8.4.1.2 The purchase order number will be used to trace the item back to the

airworthiness certification.

8.4.1.3 Upon receipt of parts or materials, the person receiving the parts will conduct a receiving inspection in accordance with the WALP&MC manual prior to the certified part being placed into stores or direct shipped to an aircraft.

8.4.1.4 The person receiving the parts will advise the PRMC of any discrepancies in the shipment. Items that do not meet the requirements of this manual will be immediately placed into Quarantine. Under no circumstances will an item be removed from stores for use on an aeronautical product that does not meet the requirements of this MCM.



8.5 Parts Removed from Company Aircraft 8.5.1 Unserviceable Parts 8.5.1.1 Unserviceable parts removed from a Company helicopter shall be tagged with an Unserviceable tag, with all pertinent information entered, including the signature of the person removing the part. 8.5.2 Serviceable Parts 8.5.2.1 Parts removed serviceable from Company helicopters that are not re- installed on the same helicopter shall have a Maintenance Release tag attached with all pertinent information entered, including the signature, AMO and ACA number of the person certifying the part. This would include parts removed for troubleshooting purposes, maintenance convenience, life-limited parts removed with time remaining, etc. 8.5.2.2 The part will then be entered into the stores system beginning with the receiving inspection for obvious damage and correct documentation.



9. QUALITY ASSURANCE PROGRAM Section Paragraph / Title Page

9.0 Section Contents 9-1 9.1 General 9-2 9.2 QA Personnel 9-2 9.3 External Supplier QA 9-3

9.3.1 External AMO 9-3 9.3.2 Vendor Audit 9-3

9.4 Annual QA Requirements 9-3 9.5 On-Going QA Requirements 9-3

9.5.1 Post Maintenance QA 9-4 9.5.2 Interim Finding Program 9-4

9.6 Audit Report and Non-Conformances (Findings) 9-5 9.7 Audit and Corrective Action Plan Tracking 9-5 9.8 Corrective Action Plans 9-5, 9-6

9.8.1 Immediate Action 9-6 9.8.2 Short Term Action 9-6 9.8.3 Long Term Action 9-6 9.8.4 Root Cause Analysis 9-6 9.8.5 Follow-Up Action 9-7



9.1 GENERAL 9.1.1.1 The Quality Assurance Program is the main priority of Wisk Air

Helicopters. The prime objective of the Quality Assurance Program is to verify compliance with the regulations, TC approved Company MCM and effectiveness of the Maintenance Control System; ensuring continuous improvements throughout all aspects of the AOC its maintenance control activities.

9.1.1.2 Details, checklists, forms and procedures pertaining to the QA program

are located in the Company Quality Procedures Manual (WALQPM), located in Section 10 to this manual.

9.1.1.3 Audit Checklists used will be from the WALQPM, or developed and

approved by the PRM for the purpose of the area being audited at that time. Additional Audit Checklists that are approved and used will be evaluated by the PRM for potential inclusion in the next amendment to the WALQPM.

9.2 QA PERSONNEL 9.2.0.1 The PRMC is responsible for the implementation and control of the QA

Program; however he may assign the functional aspects of the QA Program to the Quality Assurance Manager (QAM).

9.2.0.2 If assigned, the Quality Assurance Manager is responsible to the PRMC to

ensure that all functions defined in the approved MCM are subject to internal quality assurance audits and ensure that all referenced procedures remain applicable and effective.

9.2.0.3 It is desirable for a QA Auditor to have documented training regarding audit

techniques and protocol as well as demonstrated experience regarding Air Operator / AMO Audits; however the PRMC or QA Manager may evaluate Company personnel or other individuals with aviation experience as a Pilot or AME who may not have supporting documentation as an Auditor. This evaluation shall be documented on the form found in the WALQPM.

9.2.0.4 Should the PRMC or QAM be satisfied the individual has sufficient

understanding of auditing protocol, he may approve the individual to conduct the audit, as long as they have not been directly involved in the process or processes to be audited. While performing these duties, personnel report directly to the PRMC or QAM; and their QA duties take precedence over any other duties.



9.3 EXTERNAL SUPPLIER QA

9.3.1.1 External AMOs may be subject to QA oversight at the discretion of the PRMC, or at the direction of the Accountable Executive; however are not normally scheduled to be audited as their QA program is monitored by TC.

9.3.1.2 An initial audit of an external AMO or other facility shall be conducted by the

PRMC, QAM or approved Auditor prior to commencing with a long term maintenance agreement to ensure the capabilities, tooling, and other resources exist to support the requirements of the contract.

9.3.1.3 Vendors supplying aeronautical products may be subject to QA oversight at

the discretion of the PRMC based on the results of receiving inspections for products received and the results of the Company QA Internal Audit Program.

9.4 ANNUAL QA REQUIREMENTS 9.4.0.1 The entire maintenance control system will be audited annually within a

flexible timeframe not to exceed the first day of the thirteenth month from the previous audit. The audit may be carried out on a segmented basis, as long as the full audit requirements are met and tracked in accordance with Section 9.7.

9.4.0.2 The annual audit will be carried out by an auditor approved by the PRMC,

using the Audit Check Sheets contained in the WALQPM. The Audit Check Sheets will include all activities covered by the MCM. Additions to the check sheets during the audit, or the use of additional or alternate checklists or forms is permissible if evaluated by and approved by the PRMC as being pertinent to the audit.

9.5 ON-GOING QA REQUIREMENTS 9.5.0.1 Due to the size of the Company, the PRMC may choose to conduct a

personal audit of any policy, function, element, process, or area of maintenance activity at his discretion, or at the direction of the Accountable Executive. Any audits of this nature would be carried out in addition to the annual audit requirement; and shall be identified for independent verification during the next annual internal audit.

9.5.0.2 Semiannual Management reviews of the QA Program will be undertaken

by the AE, PRMC, and other personnel as directed by the AE. The purpose is to review any continuing issues that have arising from the internal audit, corrective actions, and any respective follow-up activities; thus ensuring the QA Program remains effective. The results of this review shall be documented.



9.5.1 Post Maintenance QA

9.5.1.1 The use of the Work Package Completion Checklist (sample located in Section 10 to this manual) offers two levels of work package review at separate stages of work completion.

9.5.1.2 The first is carried out by the ACA holder for the AMO. The ACA holder

conducts his review of the work package and initials the applicable boxes on the Work Order Completion Checklist, signifying all applicable areas have been completed, certified, and signed accordingly once the work is completed prior to acceptance by the Company.

9.5.1.3 The second is carried out by the PRMC who will review all completed work

packages prior to closing and filing with the aircraft records. This review will also be documented on the Work Package Completion Checklist Form.

9.5.1.4 The PRMC will also ensure the aircraft technical records are reviewed for

completeness and accuracy after each maintenance activity. He will also review all completed work packages prior to closing and filing with the aircraft records. This review will also be documented on the Work Package Completion Checklist Form.

9.5.1.5 The PRMC shall not conduct the final review of a Work Package where he

has utilized his ACA issued by the Company AMO. Another person approved by the PRMC shall conduct the final review.

9.5.2 Interim Finding Program 9.5.2.1 The interim finding program is a non- punitive reporting system for all staff

to report any errors, potential risks or concerns that they are aware of. This reporting system will focus on the root cause and the long-term corrective actions rather than who’s at fault. Further details of the interim finding report may be found in the WALQPM.

9.5.2.2 Corrective Action Plans shall be carried out in accordance with Section 9.6

to this manual.



9.6 AUDIT REPORT AND NON-CONFORMANCES (FINDINGS) 9.6.0.1 Examples of compliance as well as non-compliance shall be entered on

the audit checklists. The nature of some audit checklist areas may not warrant a specific itemization of examples of compliance; therefore an area checked as “OK”, “Satisfactory”, “Yes”, or other positive indicator on the checklist constitutes the example of compliance.

9.6.0.2 When deficiencies are discovered the Auditor shall generate an Audit

Finding using the Company Finding form, located in the WALQPM. 9.6.0.3 The audit report will be produced by the person conducting the audit activities

within 15 working days (immediately if a Finding affecting airworthiness or safety is discovered) and send it to the AE and PRMC. The PRMC will follow the Corrective Action Plan process identified in Section 9.8.

9.6.0.4 The audit report and copy of all findings will be retained by the PRMC for a

minimum of two audit cycles or two years, whichever is greater. 9.7 AUDIT and CORRECTIVE ACTION PLAN TRACKING 9.7.0.1 Scheduled audits as well as Audit Findings from either scheduled audits or on-going QA are entered by the PRMC on the computer based tracking program utilized by the Company. 9.7.0.2 The item is entered into the system with a brief description along with the next interval(s) requiring action. A report is able to be generated by the PRMC or AE showing all Findings whether open or closed, any activities coming due, and the time remaining until due. This enables tracking of all scheduled audits, audit Findings, Corrective Actions, and planning of Follow-up activities. Use of this system becomes a part of the Audit Report, and will be retained as such. 9.8 CORRECTIVE ACTION PLANS (CAP) 9.8.0.1 The PRMC will initiate a Corrective Action Plan for all Audit Findings, which may also involve another manager or other personnel involved in the finding. 9.8.0.2 Using the Risk Assessment Chart located in the WALQPM a risk

assessment will be conducted on the Audit Finding to determine the Risk Level.

9.8.0.3 A Risk Level of Hi or Moderate requires an Immediate Corrective Action to

be initiated, with appropriate measures implemented mitigate the Risk Level to Low.



9.8.0.4 A Risk Level of Low indicates the Short Term Corrective Action Plan may

be initiated.

9.8.0.5 The CAP may involve any or all of the following as deemed appropriate by the PRMC:

9.8.1 Immediate Corrective Action 9.8.1.1 Action taken immediately upon identification of the audit finding to remove

the immediate threat to airworthiness or aviation safety.

9.8.2 Short Term Corrective Action 9.8.2.2 Action to correct a non-conformance that does not pose an immediate

threat to airworthiness or aviation safety. Initial conformance is established quickly until long-term action is completed to prevent recurrence of the non-conformance. Short-term corrective action will normally be initiated within 30 days of the date on the initial Audit Finding.

9.8.3 Long Term Corrective Action 9.8.3.1 Action that has two components:

a) The first may involve identifying the root-cause of the non-conformance. b) The second will indicate the measures the Company will take to prevent a recurrence. This may include implementing a system or process change if required, amending the MCM if required, as well as coordinating any additional training requirements for personnel. Long-term corrective action will normally be initiated within 90 days of the date on the initial Audit Finding.

9.8.4 Root Cause Analysis (RCA) 9.8.4.1 To determine the Root Cause of a non-conformance, a RCA must

performed as part of a Corrective Action Plan for a Finding that is determined to be Moderate or High, as determined by using the Risk Assessment Chart located in the WALQPM.

9.8.4.2 A RCA may be performed at the discretion of the AE or PRMC as part of a

CAP for a Finding that is determined to be Low.



9.8.5 Follow-up Action

9.8.5.1 To ensure effectiveness of the implemented Corrective Action Plan, the PRMC or another qualified person approved by the PRMC will evaluate the Corrective Actions implemented on a regular basis, until the Corrective Action is deemed effective and the Audit Finding may be closed. Follow- up activities shall be completed within 180 days of the initial audit finding. 9.8.5.2 If the Corrective Action is deemed to be not effective at any time during

the Follow-up Action; the 180 day time frame is exceeded; or a Repeat Audit Finding is generated; the PRMC must address the Finding immediately with an investigation as to why the Corrective Action is not effective. The PRMC will implement any required changes to the Corrective Action Plan or address the Repeat Finding within seven working days.



10. DOCUMENTS INCORPORATED BY REFERENCE (DIR) 10.1.1.1 The contents of the Documents Incorporated by Reference section are not considered part of the formal Maintenance Control Policy Manual and are therefore not subject to Transport Canada Approval. Each document or form is developed and maintained in accordance with this MCM; certified

and controlled by the PRMC via the Index / LEP for the particular DIR. This eliminates the requirement for a MCM amendment as an amendment to a DIR is generated.

10.1.1.2 Company Personnel shall use the applicable DIR when and as described

in the relative section of the MCM; as described on the form, or within the DIR itself (as applicable). Current completed forms will be maintained on file at the Company’s main office for a minimum of two years after completion.

10.1.1.3 Each amended DIR page shall indicate the amendment number and

amendment date at the bottom of the page. A vertical line drawn in the right margin shall indicate the amended text.

10.1.1.4 The PRMC shall complete a new Index / LEP to identify the amended

pages and sign the following compliance statement… “The Documents Incorporated by Reference as identified on this LEP meet the policy requirements of the Wisk Air Helicopters Maintenance Control Policy Manual and comply with the Canadian Aviation Regulations.” in the space provided.

10.1.1.5 He shall then forward the amended DIR, new Index, and Amendment Control Page to each MCM holder within 30 days. 10.1.1.6 Following DIR Section amendment, the manual holder shall sign and

return the amendment control page to the PRMC. This action confirms insertion of the amendment.



10-2 INDEX OF DOCUMENTS INCORPORATED BY REFERENCE Note: The Page Number as referenced on the Index / List of Effective Pages is also used as the Document Number.

10-2.1 The Following Manuals are held in a separate manual (10-0 DIR) Located in the Company’s “Maintenance Library” Document Document Number Name 10-3 List of Definitions

10-4 WAL Quality Procedures Manual 10-5 WAL Parts and Material Control Manual 10-6 WAL Training Manual 10-7 WAL Forms Manual 10-8 WAL Aircraft Bridging Manual 10-9 WAL Daily Inspection Procedures Manual 10-10 WAL Maintenance / Maint. Control Procedures Manual 10-11 WAL Technical and Regulatory Materials Listing 10-12 WAL Operational Aircraft Listing 10-13 WAL Calibrated Tools Schedule / Procedure 10-14 WAL Approved Maintenance Schedules (MSA)